Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

7 385 évaluations

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It's always a good experience rented from you guys. I normally go around 12pm and the service is easy and quick. Thanks 

Juan A. 
Évaluation :
3

No windshield wiper fluid in truck. Gas tank was on 1/4 when picking up, which made us have to stop and get gas before leaving town.

Andrew Z. 
Évaluation :
5

Some how shorten the long process to get truck.

Martin C. 
Évaluation :
2

I reserved two furniture dollies the people in front of me and the people behind me also had done them none of us had furniture dollars they were giving us appliance dolly. When I asked the owner or manager why didn't they have more I have plenty well apparently he doesn't the three customers that ordered them could not receive them them so I had to buy two dollars or $40 with the amount of U-Haul that he has on property it makes it so hard to get in and out of the location. They take the driver to the truck and walk away I'm where the keys are for the truck or anything so they have to go back to ask for the keys for the truck where they were in the visor, on one of the tires are under the seat. The cab was not kept clean the inside of the truck itself was unacceptable it was very sticky overall one of the worst experiences with U Haul. Hopefully never have to rent from them again

Lawrence V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HIPOLITO B. 
Évaluation :
4

Computer glitches complicated everything. One of the computer glitches even indicated that my box had been lost and could not be identified. But my original contact in Fontana was above average regarding excellent customer service.

Mark K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISSY G. 
Évaluation :
3

Make sure vehicles are equipped with what customers ask for when making reservation. In my experience reserved a pickup truck with tow hitch and we were informed upon leaving that the hitch would be already on the truck because most of their truck come with it.. and we trusted so we left and a couple miles down when i drove behind my husband i noticed it wasn't on there so had to drive back to get it cause they said they took it off to use it for another truck and i wasn't refunded for those miles i had put in for coming back to get the hitch. The return for after hours was a easy process i loved it.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
1

My experience with U-Haul Fontana has been consistently atrocious. This is my second move using this location (after two years I forgot the lesson I had learned the first time) and though my experiences with other U-Haul branches have been great, I cannot recommend that store to ANYONE who wants their move to go smoothly. For this move: - 3 U-Boxes ordered, but only one was ready on the day of my move. This delayed my move by a day. - Failure to provide any furniture pads with the first U-Box. With a 2-hour line of truck returns in between me and getting more furniture pads, we packed multiple items with cling-wrap and no pads, which were unsurprisingly damaged in transit. - Failure to keep track of the numbers on my U-Boxes, so the store couldn't give me a status. Got one call one day telling me my boxes wouldn't be loaded onto a truck for another week because the Fontana store goofed up on entering the boxes in the system. - The next day I got a notification that my U-Boxes had already arrived 400 miles away. Come to find out the Fontana crew had loaded my boxes onto a truck and forgotten to punch it into the system. Sacramento crew pulled some strings to move my booking so final delivery was only 4 days late. All in all I love the U-Box service, but using the Fontana store got me: - a day of delays resulting in a HUGE amount of unnecessary stress for the week - lost income from lack of a workable office without any time to plan around it - additional expense working around 4 days without a bed to sleep in - waste of my time needing to call back and forth with the corporate office to troubleshoot exactly which parts of my order the Fontana office had messed up.

Kevin K. 
Évaluation :
1

I did the mobile check out and was ready to pick up my keys. There was line of people out the door, so I walked to the side of the counter and the worker left. There was confusion amongst the customers as too which line was for reservation pick up and regular rentals. Now there was one person working the computer and it took an hour to just finally to get the keys! Never again!

Adrian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michael D. 
Évaluation :
4

Wait time to pick up truck was alittle long and the truck I reserved and confirmed the night before wasn't actually available however they did upgrade me to a 20 footer and added 40 extra miles onto my reservation for no added charge. Not much help with pre truck check but it wasn't hard to figure out.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denniss C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

I made my reservation on via the app for 7am. Did not get my vehicle till after 8am, due to only 1 person helping customers. I also still had to do the same process as someone who did not make prior reservations.

Samuel O. 
Évaluation :
1

Need more Staff, 1 hour to take a truck (With reservation and mobile app checkout), trucks are very old and in bad shape

Luis R. 
Évaluation :
1

Rude

Rabecca R. 
Évaluation :
1

Rented a truck to move my sons belongings out of my garage and into his own place. When we got there to rent the truck we waited for over an hour. The system the rental system kept being interrupted. I was asked if I wanted to purchase the extra insurance (which I did). The employee hands us the keys and tells us to find the truck. We did. The truck was blocked in and impossible to get out. So we went back to the front asked an employee for assistance and even he couldn't move the truck out. So he went back in to get keys for another truck. it took him an hour to get the keys. we spent over 2 hours there to rent this truck. He brings the keys and promises an extra rental day. We didn't need the extra rental day, as we were going to be finished rather quickly with the move. The plan was to return it that same evening. Unfortunately, there was a storm and it would have to wait until morning. Early in the morning, My son called me as he was walking his dogs he noticed the truck was gone. He called me, and I called the police department and checked local towing companies to make certain that it wasn't just towed. Well, it was stolen. I called Haul immediately, and was told to report it stolen with the local police department, and to call them back with the report number, officers name and badge number. I did so. I asked the customer service representative "what happens next?". She told me that we have to wait until is recovered, that as soon as its recovered Uhaul would contact me and let me know it was recovered and if there was any property in there upon recovery I could come and get it. My son was going to bring his bed frames (2) back to my house and left them in the truck.I asked her what I was responsible for and she said "just the rental". Then she asked if we had the keys to the truck still. I told her I did. She instructed me to bring the key back at my earliest convenience so when the truck is recovered they can assess damage, etc. Well, I explained that I worked nights and told her I would bring the keys on my day off and she said that was fine. I brought the keys into the rental office and explained to the employee what happened. He verified that the report number and the officers information were entered. I then asked him what I would be responsible for, he also told me "just the rental". Well the truck was recovered. No one contacted me to let me know. In fact the way I found out the rental contract was closed was because these folks charged my card $3,470. I immediately called Uhaul customer service, and they filed a complaint form. She told me they charged me for a dolly, blankets, mileage AND tow recovery and tow equipment usage. I didn't rent a dolly or blankets so I have no idea why they charged me for equipment that I didn't not rent, AND there was no dolly or blankets in that truck when it was rented. I also should not be held responsible for the tow charges or tow equipment used in the recovery of their truck. I would most definitely say do not rent from these guys. Pay attention to what they are charging you for !!!!

brandy A. 
Évaluation :
5

We have use this location a few times and everyone is always awsome kind and courteous when check in and when we check out please thank everyone for us.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Great customer service by Misti

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy D. 
Évaluation :
5

Thank u

Ardria J. 
Évaluation :
4

There was mis management in allotting vehicle as keys were not found for first one allotted to me...

nitin S. 
Évaluation :
1

I understand this location was having difficulty due to short staff. I waited a long time in line. When I came up to the register I provided my reservation number. We went through the entire process. We drove away with the tow, which was hooked onto our truck by the employee, he took a photo but never mentioned anything about us taking photos. This is the first time ever that I rent something from U-Haul. When we delivered the tow, we were trying to get charged for a chain which was placed incorrectly. The employee when we can back tried to say that we had removed the chain, which we did not. We had no Tim, no knowledgeable and no interest in removing or unhooking the tow. Unfortunately,even though I received a text link to take photos, i didn't know I had to.no one mentioned anything about this link. So i did not know I had to, I did not know there was this link. It was dumb of me but being that this is my first time, I had no idea. Fortunately they did not charge me extra for the change. But I'm reality, this was a horrible first experience. Not only was there an inconvenience, but the chain and the hook from the tow was placed incorrectly which I now understood have been life threatening for us. Also, the wrap that goes around the car' tire that is supposed to hold the car being towed, is almost completely ripped. Had that ripped, my car would have flown off the tow. I understand there are difficulties we all face at work. We try to do the best out of what we have. But putting our life and putting my property in danger, that does have to be a bit more considerable.

Yesenia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Great job

Diane D. 
Évaluation :
2

I could not get my keys on time because they were in a lock box that it was impossible to open. My moving trip got delayed one day. I returned the truck at a different location. I was charged an extra day. I only used the truck for 12 hours. Calling customer services is very challenging. Waiting times are very long. I know your company has a monopoly of the moving business but maybe thinking about your customers convenience a bit would be a great business strategy.

Johnny M. 
Évaluation :
1

Please contact me asap

BENJAMIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

greta C. 
Évaluation :
1

1. The truck was received with NO gas and no equipment. All trucks should have at least 1/4 of a tank of gas upon receipt of the truck. 2. The customer service at this location was horrible. We waited over an hour to have someone assist us with the truck rental and answer questions while management was in their office. This is unacceptable.

Maria M. 
Évaluation :
4

One thing I didn't understand. I check in through my email. But when I went to pick up my truck the next day l still needed to stand in line to check in? What if you guys can create one line just for those who check in through your app or email so the customer comes in to pick there truck. The keys are ready and the truck ready. I hope this makes sense? Merci 

Carlos E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lili C. 
Évaluation :
3

To clean the trucks and trailers

Ralph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiansheng L. 
Évaluation :
1

The staff was all over the place the manager had a baby on her lap the whole time. When they messed up on my transaction she was basically like ooh well. The whole experience was a mess. I rather rent a Home Depot truck an move my things

Lanesha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R. 
Évaluation :
5

S.O.

Antoinette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
1

People in office were loud, rude and didn't really care to help customers. The employees were too busy talking about nothing to help people standing in line. One guy was standing for 10 minutes before an employee helped him. They were also very rude and cursing to each other. The other guy that helped me with a trailer was clueless how to hook up a trailer to a truck. One of the lights was not working on trailer and he had no idea how to fix it. I myself removed the light bulb to find it not plugged in at all and he was amazed that I removed the light and fixed it. He hooked up my trailer and I explained to him how the chains were too tight and wouldn't allow turning. He also forgot to connect the trailer breakaway brakes. Very poor management and clueless employees.

Vince C. 
Évaluation :
1

This is a joke. I picked up truck on 4/30 I never was asked if I wanted the insurance which I would've declined and had no gas. Very dirty and beat up. Was going to rent it to someone else when I made a reservation. Then I drop it off in the drop box. The website was down. Called the location no picked up. Call was routed to CSR and I sent in pic of mileage and let them know I dropped off truck then today Monday I was informed they charged me for three days on 5/2. Wrong so wrong. Very unhappy let's see if manager calls me back.

Gil R. 
Évaluation :
5

Buen servicio

BRENDA H. 
Évaluation :
3

Instead of having 1 to 2 staff working the counter and having 2 staff just standing behind them talky to each other. Having them help. I stood on line for an hour waiting and then being told I was late checking in the truck, but I wouldn't be charged. Is poor customer service.

Louis Z. 
Évaluation :
3

The representatives were very kind; however, I had a reservation at 8 & was there for an hour because there were only 2 people to assist the needs of so many people.

candy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
5

Nothing to do, everything is excellent

rodlfo G. 
Évaluation :
1

Give customers the chance to deem themselves before you start putting out eAlerts regarding their name

CRYSTAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rafael P. 
Évaluation :
4

S.O.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
5

Very helpful and courteous Personnel

Tana J. 
Évaluation :
5

They need to be better in customer service. The waiting time is very long and they don't seems to be very attentive for your service. The customer service is not the best.

colon S. 
Évaluation :
2

The employee who checked me out overestimated my rental cost by $400. and admitted a mistake for this one day rental. I paid the $72,85 fee in full on the day of need, and then was charged $172,79 more in error, resulting in a deficit of $25 on my debit card account at CITI. I demanded a refund on 4/28/22 in cash, plus $25 bank fee. Terrible service and careless accounting at this Fontana location. I will never rent a vehicle at this site again. Jeff Griffith.

Jeffery G. 
Évaluation :
1

You have all these workers there, only one worker who's helping all the customers..

TANITA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel O. 
Évaluation :
3

UHaul switched the location of my pickoff without informing me of doing so. The line was so long and took forever at the pickup location. I was dropped off at the original booking location only to have to call for someone to pick me up to take me to the other location. I do not blame the physical locations. I blame the uhaul system.

Gabriel R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Safa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Everything was good the person who attended me was very helpful.

Aurora T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
4

The girl at the counter was very nice but she was a little frustrated

Nick C. 
Évaluation :
1

Employees are not checking equipments

Rojelio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN F. 
Évaluation :
5

😊

Kara W. 
Évaluation :
4

Friendly workers good service once you get to talk to someone

Betty S. 
Évaluation :
4

The new check-in/out process was very good.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando M. 
Évaluation :
1

You guys submitted the wrong return date and I've been charged for it which is unacceptable. I use the trucks to help me transport balloons for my events. I was at work the day uhaul said I “returned” my truck. Will never use this place again.

Marlissa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel R. 
Évaluation :
1

Unable to use the ramp properly & safely; missing clamps. Will use Penske in the future. Movers use were useless, on their cell phones, taking their time. Movers to load.

Rene G. 
Évaluation :
4

When I got there, it was a long line. Only two people checking in so it was a wait. I am sure you are short staffed, but there were a couple people that “appeared” to be running around looking for keys and not doing much. All should be trained to check in and work that process when the line goes through the entire store.

Patrickp K. 
Évaluation :
5

Thank you very much. 5 stars

Jimmie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Castrona F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue P. 
Évaluation :
1

Service was really slow . Only one person at the register. Took almost 45 minutes to check out a trailer .

Miguel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malvin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pawan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
5

Thank you Debbie and Eric for your exceptional Professional help! Abundant blessings to you ! With deepest appreciation, Mercedes Schoeny

Mercedes S.  |  Expérience générale 
Évaluation :
5

Clean storage

NICHOLE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY W.  |  Expérience générale 
Évaluation :
5

Thank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.

Elyse K.  |  Premières impressions 
Évaluation :
4

Great service! Very friendly….

Jeffrey K.  |  Premières impressions 
Évaluation :
5

This is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.

Mistie M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharrell w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Iriza C.  |  Premières impressions 
Évaluation :
5

Thanks

GABRIEL R.  |  Expérience générale 
Évaluation :
5

Amazing Amazing experience!!!

AUBREY W.  |  Premières impressions 
Évaluation :
1

WORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!

Crystal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulon Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PORSCHE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cameron s.  |  Expérience générale 
Évaluation :
2

Hi I didn't understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 樂樂樂樂we do both he said. Explain why no answer. My card to go into the building didn't work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn't work . Three times so another client let me use his number to get inside.

SYLVIA R.  |  Premières impressions 
Évaluation :
1

I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,

KATHRINE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sayuri P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISHANAE T.  |  Premières impressions 
Évaluation :
5

Thanks

GABRIEL R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Unique M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Skylena M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADALBERTO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G.  |  Expérience générale 
Évaluation :
1

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

DAISY G.  |  Expérience générale 
Évaluation :
4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Ellis S.  |  Premières impressions 
Évaluation :
4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

David F.  |  Premières impressions 
Évaluation :
5

Staff at that time was very friendly and helpful Always willing to help

Gwendolyn T.  |  Premières impressions 
Évaluation :
3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Michael F.  |  Premières impressions 
Évaluation :
5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  Premières impressions 
Évaluation :
5

Very courteous and acommodating. Professional and friendly.

Kim W.  |  Premières impressions 
Évaluation :
5

Great service

Bonnie H.  |  Premières impressions 
Évaluation :
1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

HELEN B.  |  Premières impressions 
Évaluation :
5

Very clean

Maria Jesus G.  |  Expérience générale 
Évaluation :
4

Nate helped us through the whole process. He was always helpful, professional and patient,

JAIME R.  |  Expérience générale 
Évaluation :
5

Great Customer Service

Raisa G.  |  Premières impressions 
Évaluation :
4

I was very pleased with the service that I had and the well kept facilities

Sherry F.  |  Expérience générale 
Évaluation :
5

Everything was great, no Complaints.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah R.  |  Premières impressions 
Évaluation :
1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

floria g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina G.  |  Expérience générale 
Évaluation :
5

Staff is very communicative n answer all questions professionally..

Salina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Lamont J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
3

There was never no one in the office. I had to always look for someone to come and attend me.

SARAH C.  |  Expérience générale 
Évaluation :
5

The staff provided excellent service and was very friendly and helpful.

edwina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

ANTONETTE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monita m.  |  Expérience générale 
Évaluation :
5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Salvador M.  |  Expérience générale 
Évaluation :
5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Vanessa T.  |  Premières impressions 
Évaluation :
5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Vanessa T.  |  Premières impressions 
Évaluation :
5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

Cheryl D.  |  Expérience générale 
Évaluation :
5

Cool

Salvador M.  |  Premières impressions 
Évaluation :
5

Very clean

Aissa M.  |  Premières impressions 
Évaluation :
1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Andrea M.  |  Premières impressions 
Évaluation :
5

Great service

David R.  |  Premières impressions 
Évaluation :
1

Do better

Kris J.  |  Expérience générale 
Évaluation :
1

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Matthew M.  |  Expérience générale 
Évaluation :
1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Darwin S.  |  Premières impressions 
Évaluation :
1

Not good service at all

johnny R.  |  Premières impressions 
Évaluation :
1

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Pamela t.  |  Réservation 
Évaluation :
5

Excellent service à la clientèle.

Nathan L.  |  Réservation 
Évaluation :
3

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Richard Bryan B.  |  Expérience générale 
Évaluation :
5

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Silver M.  |  Expérience générale 
Évaluation :
5

Great job no matter what day

Genevieve U.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Deshanai P.  |  Réservation 
Évaluation :
4

very helpful staff

Gregory S.  |  Réservation 
Évaluation :
5

Everyone was helpful and courteous!

GINA J.  |  Réservation 
Évaluation :
5

Easy and nice storage facility!

Cedric C.  |  Expérience générale 
Évaluation :
3

Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Jim T.  |  Réservation 
Évaluation :
5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Brandon E.  |  Réservation 
Évaluation :
5

Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

rhonda e.  |  Expérience générale 
Évaluation :
5

Loved the service great team!

kara w.  |  Réservation 
Évaluation :
4

Very accommodating for all my needs, no problems at all!!

Dianna M.  |  Expérience générale 
Évaluation :
5

The Manager was very helpful

Ericka H.  |  Expérience générale 
Évaluation :
5

Thank you for your excellent service

Sharon W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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