Évaluations des clients U-Haul Moving & Storage at Foothill Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Foothill Blvd

Cote générale :

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Ricky C.
Évaluation :

U-Haul should be thankful they have an employee like Miguel at this location.This was my first experience here, and it seemed like they were understaffed, along with a long line of angry customers, and at first I thought I was going to have a terrible experience. But Miguel was a one man show, and handled everything as best as possible. He was the cashier, customer service guy, propane guy, forklift operator to get my u-boxes, and just about every other job (while under pressure) at this location. It's hard to recommend this place to a friend because it seems very hectic and understaffed, but I'm just glad I came on a day that Miguel was working because if not, this place might be a disaster. Don't know what he gets paid, but I'm sure it's not enough.

Rosalie A.
Évaluation :

My truck reservation was guaranteed and I got there and nope it wasn't there so I left this location with no moving truck

GERTRUDE M.
Évaluation :

When returning the vehicle less time waiting for service personnel to come to check the return of the vehicle.

Robert R.
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Le client n'a pas laissé de commentaire.

Juvencio R.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER J.
Évaluation :

The windshields interior and exterior were dirty/hazy and hard to see through with the suns glare. Most importantly I received the truck with slightly less than a quarter of a tank of fuel. Unacceptable when the first thing I have to do if fuel up before my 130 mile round trip. All trucks should be fueled and full prior to pickup and required to be filled full at return by renter.

PATRICK T.
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Le client n'a pas laissé de commentaire.

RUBEN B.
Évaluation :

Customer service was subpar to say the least. Truck had low tire pressure, one headlight was out and the second was flickering. At one point while waiting to get the truck all customer service reps left the floor without even addressing those of us waiting. 10-15 minutes later, a mechanic came out to assist. Completely lacking in customer service and unprofessional. Listened to one rep belittle a customer ahead of us. Ridiculous! I will try my hardest to never go to this uhaul again!

James K.
Évaluation :

I went in to get my auto transport I rented three weeks prior and that I had confirmed two days prior. I get there and the line is long. No worries I'll wait. With four people in line the girl at the desk stands up and radios to someone to come get the line and looks to the guy beside her and says “I'm clocking out” and just leaves. With four people in line. Then we had to wait for another person to come help us as the other worker had to help his customer get a truck. I finally get helped and am told my auto transport isn't there. I said just give me the tow dolly. He runs it through and I proceed with payment. I had already rented a truck earlier that day for around 1800 so my card had unbeknownst to me exceeded the daily limit. So the payment didn't go through and he simply looks at me and says “it declined sorry bro”. He didn't help me and ask if I had any other forms of payment and what the charges would be for those payments. I simply left to the bank and pulled out 400. I get back woth cash and said here I'll pay with cash. He then tells me, after I already went to the bank, that cash entails a $100 deposit. Frustrated I left and went to the bank again and came back. Luckily the guy who helped me was gone and Alex helped me get everything figured out. Was very displeased with customer service at this location and will never come back to the Fontana Uhaul.

BIANCA G.
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Le client n'a pas laissé de commentaire.

Allan R.
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Le client n'a pas laissé de commentaire.

TYESHA F.
Évaluation :

more workers in front area line to long

MARTIN W.
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Le client n'a pas laissé de commentaire.

haydee R.
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Le client n'a pas laissé de commentaire.

Keith S.
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Le client n'a pas laissé de commentaire.

DENISE R.
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I left and when I got to my destination there was a lock so I had to go back. Always a long wait!

ARMANDO R.
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Le client n'a pas laissé de commentaire.

Vickie G.
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We have gone to this location several times to rent a UHaul truck and have been generally pleased with the service. However, this last time, we were assisted by Miguel Rios and experienced possibly the best customer service of all time. We needed to rent a truck to help our son relocate to another state and Miguel was so professional and patiently answered all of our questions. He made what could have been an overwhelming experience a relaxing one. We were so impressed with Miguel and we recommend anyone needing to rent a UHaul to go to the Fontana location and ask for Miguel Rios. He is the real deal!

Mark N.
Évaluation :

We did not have a good experience. There was one lady running the front desk. She had a younger girl there assisting her that looked about 14 years old. We came in to check in and so we did. The clerk told us to come back inside in case there was a pad lock on the trailer (which there was!). Mind you, this is supposed to be a mobile pick up which to me defeated the whole purpose! Then we go back inside where the line was crazy long at this point and told the clerk that there is a pad lock. She sends the little girl out with a huge set of keys and the whole time the little girl was on the phone talking while going slow and being nervous about which key it was. Finally after a half an hour waiting there they decide that because they could not find the key to the pad lock they had to switch us trucks! But at this point, we are running out of daylight, time and not meeting our promised deadline. So then now the gas and the mileage will not be exact or correct because nothing was documented! I don't want to be charged for extra mileage or the gas!

Mary S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tony Lamont J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

claudia M.
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Le client n'a pas laissé de commentaire.

Vincent J.
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Le client n'a pas laissé de commentaire.

RUBEN B.
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I had to drive 27 min out to this place because I didn't receive my reservation that I placed 2 weeks prior. Just have had bad customer service the last 2 times.

HOWARD S.
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Le client n'a pas laissé de commentaire.

ZETTA B.
Évaluation :

Nothing

ELIAZAR O.
Évaluation :

Staff always friendly and helpful

Shadrach S.
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It was very convenient to choose my pick up time , as early as I needed. Would recommend and use again.

William G.
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Le client n'a pas laissé de commentaire.

JORDAN T.
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Le client n'a pas laissé de commentaire.

BRIAN M.
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Le client n'a pas laissé de commentaire.

Jesus A.
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Le client n'a pas laissé de commentaire.

DEBORAH B.
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Le client n'a pas laissé de commentaire.

Steve G.
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Le client n'a pas laissé de commentaire.

Omar C.
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No complaints from me service was good.

Kathleen M.
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Le client n'a pas laissé de commentaire.

KHALIDE K.
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Everybody was very rude except the cashier

alfred H.
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Le client n'a pas laissé de commentaire.

ALEX JR B.
Évaluation :

I am NOT complaining on this specific location(Fontana). I reserve my 20 moving truck at alabama st in Redlands they couldn't get me the truck I need so I was sent to Pomona to pick up a new truck. As soon as I got there I was told the truck isn't available. Then eventually was sent to Fontana to get the truck. I left at 8 am and got home after 11 am with a truck. No compensation to the lyft rides I spent going to and from different uhaul locations. I will not be doing any business with uhaul from now on.

sandy W.
Évaluation :

Employees need to WEAR MASKS and stop taking personal calls and help the customers. Very unprofessional atmosphere.

IDALIA M.
Évaluation :

I'm sorry this my second time here I was dreading on coming back here this the only location close to me. The customer service just sucks. No explanation or information giving to us they are such in a hurry to get us out to help the next customer. I rent trailer the number of the trailer didn't match on the contract the guy who attended us didn't say a word. Good thing I double check everything before leaving I went back inside to tell him that he was like" yeah we send you a new contract later with the right information". I'm glad I took pictures all around just in case.

Justin E.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Credit for gas if did not receive in full but return In full tank..

Christopher G.
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Le client n'a pas laissé de commentaire.

Jose H.
Évaluation :

Thank you

Arturo J.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Le client n'a pas laissé de commentaire.

Sergio S.
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Le client n'a pas laissé de commentaire.

DUANE T.
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I will be going back to get another trailer from them in a few days Thank you.

JOSE E.
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Le client n'a pas laissé de commentaire.

EMMANUEL A.
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Le client n'a pas laissé de commentaire.

Maria P.
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I went in to reserve in one place. 2 days b4 pick up, I was asked to pick up somewhere else. The day of the pick up, they wanted me to pick up 1 to 2 hrs away. It was awful. I had to pick up 30 min away, finally, and a smaller truck without lift or equip. To move stuff.

yolanda R.
Évaluation :

My truck was very Dusty inside. I couldn't put the seat up. I told the manager and she was very rude about it. I had to go back home and get a pillow to sit on or I could drive the truck better.... I always rent from you guys and never had this bad experience before.....

Nicholas O.
Évaluation :

Even though we had to go to Fontana from Redlands to pick up the truck, they made it very smooth and quick.

ELIZABETH Z.
Évaluation :

Better customer service would be appreciated.

MARCO A.
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Correct employees from blaming the customer for not having a 26 footer and settling for 20 footer yet even with online appts made and reservation.s tilllforced to wait in line an hour and a half just to read

Kenneth D.
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Very professional despite having quite a line of customers.

Janae C.
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The guy who helped me on pick up was great, very helpful

Ronak V.
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Very long delay on picking up

Eric B.
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Experience went well courteous and helpful personnel thank you and them where is smooth experience in renting a truck.

Nicole W.
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Le client n'a pas laissé de commentaire.

Nanette J.
Évaluation :

I did not accure any problems. In walk in service same day process was just under 45 minutes 😁 🏁 And returned the UHual Van by 1 hour before 24 hour use.

Bridgetta C.
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The Employees was very nice

KRISTINA W.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

DEATRA M.
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Le client n'a pas laissé de commentaire.

JAMES F.
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Inside of cab was filthy and broken glass was inside box. It would be more helpful if the UHaul employee walked around the vehicle with the customer instead of just walking away.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

hugh H.
Évaluation :

They were very accommodating and efficient. Customer service took awhile to speak to an agent.

Brian M.
Évaluation :

Where do I begin? The pickup was fine. The drop off was an absolute fail. One of the two customer service agents working left? No explanation, I guess it was break time. Fine. What wasn't fine was the poor young man working the counter, obviously stressed at the long line and in need of help. I waited for 40 minutes just to drop the rental off and I was next?!? FUBAR.

lakeachia H.
Évaluation :

There should be some type of FULL proof communication with representatives when customers place an order for service. If a U-Haul worker place an order and the day of pickup may not fall on their day to be on site there shouldn't be any issues picking up truck or equipment. That was my experince on yesterday. There wasnt any kind of evidence in the data base of my request of pickup location, or drop off. I thought the email stating location was good enough proof that I in fact had placed an order i started the morning on a cat and mouse chase and once got to location I had to stand in line and repeat same process all over again. The associate wasnt helpful of even bothered to investigate the info on email

MARCUS T.
Évaluation :

Due to covid please spray sanitize the entire cab and wipe down the steering and dash!

Mark E.
Évaluation :

I had a 9:00 reservation. Arrived closer to 9:30. Checking in online, still had to wait in line. There were 8 customers in front of me. After about 20 minutes, it was my turn. While I was speaking to the woman at the counter, another uhaul employee came in and asked “who is driving the white truck”. I responded that it was me. He said “can you move it?” I response “sure.” After about ten seconds, he said “now”. I moved it as requested, then completed my transaction at the counter. I pulled my truck up to the trailer and waited. After about 15 minutes, I hooked it up myself. The guy finally came out. He said “was I rude to you inside?” I said “yes”. He apologized and was a nice guy. But my take away was that I will never come back to this location. To add insult to injury, the straps on the car hauler didn't work and I had to buy my own to secure the vehicle.

Marlon L.
Évaluation :

Sweep out the trucks cargo area between rentals.

Luis D.
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Le client n'a pas laissé de commentaire.

larry V.
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the truck had not been cleaned and the air conditioner did not work. When we told them that the brakes are squealing and told them about the air conditioner not working all they said was sorry.

ANNA S.
Évaluation :

Was great the us time. Thx

andrew D.
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Le client n'a pas laissé de commentaire.

William H.
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Counter person and lot technician were helpful. This AT never had tail lights. Brake and turn signal lights were operable. Required use of emergency flashers for last 50 miles on return.

DEBORAH P.
Évaluation :

Miguel was there pure example of top customer service. He was very patient, understanding and attentive to my needs as a customer. Thank you soooo much!

Ned C.
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Le client n'a pas laissé de commentaire.

Thomas G.
Évaluation :

Thank you

JESUS V.
Évaluation :

I like U-Haul but, someone is doing their job wrong. Many errors when picking up the equipment.

William G.
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Le client n'a pas laissé de commentaire.

Alfredo V.
Évaluation :

You need more attendants to sign people up for their rentals. Our pick up was for 9am and we arrived at 8:40am. There was only one person helping the line and it took us until 9:30am to get helped only to find out that the truck we had reserved wasn't available. She did however find us a similar truck a bit smaller for a cheaper price right then. So that helped. But need more employees or different system.

alice B.
Évaluation :

I think that the customer service department was very skillful and knowledgeable. I appreciated their help every step of the way. The maintenance of the trucks are a little frightening. They are very noisy and when you press the brake it makes a lot of noise. Its as scaring us. Outside of that everything was great!!

Romelita A.
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Le client n'a pas laissé de commentaire.

Daniel L.
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Le client n'a pas laissé de commentaire.

BENIGNO R.
Évaluation :

The service was great

Sarah S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Angel O.
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Le client n'a pas laissé de commentaire.

ABEL R.
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Le client n'a pas laissé de commentaire.

Jose F.
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Le client n'a pas laissé de commentaire.

Mario L.
Évaluation :

The ease of the on-line reservation was really good. However, the utility dolly I reserved was not in my truck. I had to return to pick up the dolly. Attention to detail would be a big improvement and a miles/time saver.

Rafael W.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry P.
Évaluation :

The type of trailer I reserved was not available. I had to go with an open trailer. They had nothing left and there were one in the surrounding areas.

Dan M.
Évaluation :

Making sure the staff wears mask.

Sean A.
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Le client n'a pas laissé de commentaire.

JESUS V.
Évaluation :

Definitely recommend Uhaul. Just having a complaint with fuel gage.

Pamela S.
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Have a truck size they reserved ready for them. Long horrible story about the whole rental, even contacted corporate and never heard back from them either. It's a shame, U-haul is better than this.

Stuart N.
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Le client n'a pas laissé de commentaire.

edwardo H.
Évaluation :

I would focus on hiring more associates for this location. Every representative was friendly and knowledgeable but spread thin, helping multiple customers at the same time.

SARAH C. | Expérience générale |
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There was never no one in the office. I had to always look for someone to come and attend me.

edwina g. | Expérience générale |
Évaluation :

The staff provided excellent service and was very friendly and helpful.

Frances B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANTONETTE C. | Premières impressions |
Évaluation :

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn’t very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it’s a little sketchy because I’ve never seen traps inside storage could be a good or a bad thing. If you don’t have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

monita m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

salvador m. | Expérience générale |
Évaluation :

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Vanessa T. | Premières impressions |
Évaluation :

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I’ hope I got her names right

Vanessa T. | Premières impressions |
Évaluation :

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

cheryl D. | Expérience générale |
Évaluation :

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Thank You!

salvador m. | Premières impressions |
Évaluation :

Cool

Aissa M. | Premières impressions |
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Very clean

Andrea M. | Premières impressions |
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*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

David R. | Premières impressions |
Évaluation :

Great service

Kris J. | Expérience générale |
Évaluation :

Do better

Matthew M. | Expérience générale |
Évaluation :

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Darwin S. | Premières impressions |
Évaluation :

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

johnny R. | Premières impressions |
Évaluation :

Not good service at all

Pamela t. | Réservation |
Évaluation :

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Nathan L. | Réservation |
Évaluation :

Great customer service.

Richard Bryan B. | Expérience générale |
Évaluation :

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Silver M. | Expérience générale |
Évaluation :

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Genevieve U. | Expérience générale |
Évaluation :

Great job no matter what day

Deshanai P. | Réservation |
Évaluation :

Great customer service. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Gregory S. | Réservation |
Évaluation :

very helpful staff

GINA J. | Réservation |
Évaluation :

Everyone was helpful and courteous!

Cedric C. | Expérience générale |
Évaluation :

Easy and nice storage facility!

Jim T. | Réservation |
Évaluation :

Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Brandon E. | Réservation |
Évaluation :

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

rhonda e. | Expérience générale |
Évaluation :

Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

kara w. | Réservation |
Évaluation :

Loved the service great team!

Dianna M. | Expérience générale |
Évaluation :

Very accommodating for all my needs, no problems at all!!

Ericka H. | Expérience générale |
Évaluation :

The Manager was very helpful

Sharon W. | Expérience générale |
Évaluation :

Thank you for your excellent service

Non reviews have been submitted for this location.

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