Évaluations des clients U-Haul Moving & Storage at Fort Drum

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Fort Drum

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United States C. le

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Le client n'a pas laissé de commentaire.

BEN V. le

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Le client n'a pas laissé de commentaire.

BEN V. le

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Le client n'a pas laissé de commentaire.

Juan A. le

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Best customer service received, friendly, informative and very helpful.

Ryan B. le

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Not good not terrible

Ashley T. le

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This location is always great to work with. From ownership to their staff. The facility is very well taken care of. They are personable and always available when we need assistance. I’ll continue using them for any of our UHAUL needs during our time in this area. Thank you!

Joseph F. le

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Price seemed high, but we had no choice

Robert D. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Lorenzo V. le

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The place was top notch and the guy who helped me offered quick services

Jonathan G. le

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Le client n'a pas laissé de commentaire.

Lloyd P. le

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I was treated with respect from beginning to end. Thanks so much for being treated fairly. Merry Christmas and a blessed and prosperous News Year.

Chance C. le

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I had scheduled And reserved two times in a row to pickup an auto transport trailer , both times uhaul called me the day before I was supposed to pickup the trailer to tell me they didn’t have any. Due to uhaul lying to me and breaking their guaranteed reservations I had to spend an extra $1,000 on lodging. Uhaul will be compensating me because i will he hiring a lawyer.

Michael B. le

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Didn’t want the insurance but was charged for it anyway, then told it was .79 a mile and got charged .99.

Pedro V. le

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Knowledgeable and helpful staff.

bud y. le

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Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!

Michael D. le

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Convenient location

Timothy D. le

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Customer service was great!

Gregory M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

dillo P. le

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The workers were not in the building and I had to wait for 10 min just to get assistance. Then the person who helped me could not even help me with an additional purchase of a dolly so I didn’t even buy it. After All that I didn’t leave the building till 40 min after my arrival. Horrible experience and the workers should be retrained on the system because if they can’t even help with simple purchases I think that’s wrong and timeliness should always be a factor for a work place but that’s just me.

James K. le

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Very easy to arrange—very fast pickup and drop off. Excellent all around

Jacob H. le

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Offer lock and hitch ball rentals

Juan I. le

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Still doing ground repairs to the storage property, I hope the access in and out improve.

Debra C. le

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Staff friendly and helpful. We needed to move some large items a few miles and they were great about tailoring our needs to an appropriate rental. I would wholeheartedly recommend this u haul location.

George D. le

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Le client n'a pas laissé de commentaire.

GERARD M. le

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The location was great for customers in close proximity to it. However, the u-haul location in my area of Alexandria Bay NY was not equipped to handle my needs and I had to drive 25 miles out of my way to get the equipment I needed.

Zachary B. le

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Rent out bigger trailers.

Audrey S. le

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The woman whom checked us out although nice and friendly was overwhelmed working alone and tried her best to answer our questions but didn't do a very good job of doing so.We rented a storage locker and still don't know how and when we pay for it.?..

Jean T. le

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Le client n'a pas laissé de commentaire.

Ashley T. le

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Le client n'a pas laissé de commentaire.

Chevaughn S. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Scott was awesome to deal with. Extremely helpful!!

Shannon B. le

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Le client n'a pas laissé de commentaire.

Jaymond C. le

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Le client n'a pas laissé de commentaire.

Carmine I. le

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The truck was not full, but I was expected to return it full. Taylor, the worker who received my returned truck, heard my concern and after I explained the issue gave me a little credit to cover the extra gas I had to put in. Her response and handling of the situation is why the rating is “excellent”.

Jeremiah C. le

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The people that work at this location are very friendly and accommodating. They are efficient and professional.

Michael O. le

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Le client n'a pas laissé de commentaire.

Melvin W. le

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Had to wait 45 min for them to bring the U-Haul around. Was not ready to go when I got there. Had 3 workers in there not doing anything at that time in the store.

Nigil H. le

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Le client n'a pas laissé de commentaire.

Kali Y. le

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Le client n'a pas laissé de commentaire.

Adam L. le

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Overall great experience

Robert H. le

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Everything went smooth and everyone was great! Thank you!

Jerry M. le

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Good service delivery ??

robert B. le

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Much easier on the customer to send out rentals with full tanks of gas instead of 7/8's...

Daniel M. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Le client n'a pas laissé de commentaire.

Juan I. le

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Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

Juan I. le

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The grounds near the entry way of the storage area need repair, but it appears that they are working on it.

Curtis K. le

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Best UHaul experience I’ve ever had. Thank you to the excellent staff!

Roy T. le

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Le client n'a pas laissé de commentaire.

paul w. le

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Great people and service!

Jeffrey P. le

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Le client n'a pas laissé de commentaire.

gregory W. le

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Coffee LOL!

Douglas H. le

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Truck ran fine but was not very clean.

Silvia R. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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There were problems with the computer system when we checked the truck out that caused it to take a long time to get through the process. Manager was finally able to access the reservation via a different method and that cleaned up the process. It would have helped if the other reps were aware of the second process for completing the reservation.

Joe C. le

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The regional scheduler. The gentleman was very rude and did not even try to help us. I ended up calling the store location and talking to the workers and working everything out to where I was able to rent the 20’ truck as promised.

Danielle K. le

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Both locations where great. However our overall experience with U-haul roadside assistance was horrible. We blew a trailer tire 70 miles after picking up the trailer. 2hrs we waited (at a service station that had the tire in stock). But because they were not an "approved vender", U-haul would not authorize the repair. After an hour and forty five minutes, we paid for the tire ourselves. This all happened 6 miles out of Chattanooga TN. How, in almost 2 hrs, can you still not find an "approved vender" in that big of a city?.

Racheal A. le

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Have more than one person working the store. I waited over thirty min just to do a pickup.

Toufangtee Y. le

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The visor or whatever that blocks the sun isn't held on from one side so it always falls slightly lower during bumps.

Marvin K. le

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Le client n'a pas laissé de commentaire.

Anita T. le

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Le client n'a pas laissé de commentaire.

Tacora M. le

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Nothing.

Daniel M. le

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The steering in truck was extremely loose, there is a leak in the cab so it was raining and I was getting soaking wet. Also the wheel bearings are very squeaky. I don’t think this truck is maintained too well and it should not be on the road.

Brandon S. le

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The vehicle's condition was not up to par. The passenger door was barely able to move, there was body damage to the main cab area and box. We did no damage to the vehicle and made sure it was clean and ready for the next customer. We were also told it had a 1/4 of a tank of gas, which it didn't. The people very friendly.

Trudy M. le

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Very pleased. On time service and very helpful and knowledgeable personnel. Job well done.

Edward Z. le

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Le client n'a pas laissé de commentaire.

Luis R. le

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Great service

Christopher T. le

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Representative helped me as soon as I arrived and unhook the trailer from my truck and sent a receipt to my email. Very easy

Edward R. le

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Not sure why it says I dropped of at this location I didn’t I dropped of where I picked it up

carol b. le

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very nice people

Jack Z. le

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Le client n'a pas laissé de commentaire.

Kory M. le

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Le client n'a pas laissé de commentaire.

Carlene B. le

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Le client n'a pas laissé de commentaire.

Wayne D. le

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If you can have a cheaper rate if you need it more than one day like us we are on a fixed income and I'm partial disable due to back injury and my other half do all the moving can't afford help and he has to do it between his work schedule we are still moving stuff out by our SUV

Andrew G. le

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Fast easy check in - the best I've seen.

Jeremy R. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Ashley F. le

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Scott Emerson was AMAZING! From day one when I went into buy boxes until delivery and pick up of our boxes he couldn't have been better!

Jan Q. le

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Le client n'a pas laissé de commentaire.

Joshua F. le

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Le client n'a pas laissé de commentaire.

Louis D. le

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Le client n'a pas laissé de commentaire.

roberto B. le

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Is ok

Anna W. le

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Make the check in at night a bit quicker. Taking the truck back at night alone is a little nerve wrecking and dangerous, having a 20 min long check out or longer, trying to figure out how to navigate online is not the easiest on U-Haul’s end.

Hailey K. le

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Le client n'a pas laissé de commentaire.

tim C. le

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Had to wait for 2 hours pass pickup time to get truck

Mark S. le

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Le client n'a pas laissé de commentaire.

michele T. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Jacob S. le

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So I didnt have a problem with this pickup location or the drop off. Here's what happened, I had a reservation in syracuse ny which i drove 2 hours to get. I get there and they say they don't have anything for me even though they said they did. The assistant manager in the syracuse location was 100% rude to me and no help, I called the customer service hotline and had to pick up a trailer an hour away. This was the only lady that would help me, she tried to make it right and tried to help me but the syracuse location was the absolute worst. The drop off location was nice and helpful as well but everything up to pickup in rome was an absolute mess.

Kelly D. le

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Everything was great, no problems at all.

ESMOND M. le

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Le client n'a pas laissé de commentaire.

edwin c. le

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The communication was excellent and the service too

Camryn H. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Mary C. le

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Make sure the trailer is correctly hitched to the towing vehicle. We had an issue with something coming loose and the trailer almost breaking off on the highway due to an improper setup.

John B. le

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Le client n'a pas laissé de commentaire.

PAUL R. le

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Le client n'a pas laissé de commentaire.

Autumn F. le

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When I came in to pick up the trailer that I had reserved, a woman came out to begin processing the order for me. She was very kind and helpful, but when we needed assistance in changing an error in the order the owner of the location was rude and acted as if he was too busy to help her figure it out. The woman was very apologetic and trying her best. We decided to push back the reservation and come in later; when we came back, the owner was the one to assist me. At that point, he resolved the issue on the ticket and sent another employee out to help us get the trailer. No inspection was done on the trailer and it appeared to be old and had some damage. After loading the trailer, we got maybe 100 miles out when we stopped and saw a huge gouge taken out of the tire down to the core, luckily we caught the issue before the tire blew. U-haul sent someone out to replace the tire. A few days later we had another tire blow and ended up stuck past 1 am waiting for another repairman to change out the tire. The issues with the tires delayed my trip by 2 days and resulted in additional travel expenses. In the end, customer service was able to refund me $60, but after paying over $400 to rent the equipment and an additional $400 in the added travel expenses, $60 was merely a drop in the bucket.

Robert F. le

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It is very disturbing that UHaul would take a reservation knowing it cannot fulfill its obligation. UHaul knows where everyone of its vehicles is currently located and to make a reservation for a vehicle UHaul knows is unavailable is wrong. Than to transfer the reservation an hour away ,at the last minute is also wrong! Knowing the renter has no other choice!! This was a military move and We will never use your services again Gee how come there is no evaluation on the foregoing issues? Only an evaluation of the locations!!

Timothy L. le

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Everyone is friendly and efficient. I had a good experience

Dawn S. le

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Make sure customers know there is another building with a big UHaul sign down the street that is not you

Tanner M. le

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Great people great attitude much love

James J. le

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None

Makin J. le

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I think the price of the equipment was to expensive when I tried to get a bigger trailer it was going to cost 500 dollars and that’s after a military discount

Gregory P. le

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Thanks again even though you let Taylor off on the weekends. ????

Ahmet B. le

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Great

erin d. le

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The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.

Valerie P. le

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The attendance was friendly. This means much to me and he was helpful.

Richard L. le

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Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.

susan c. le

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The customer service was great, Thay made every simple and easy.

Titus G. le

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Freindly staff, and a great experience.

Elizabeth C. le

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The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!

Kimberly H. le

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Very convenient and accessible. Right off post so it was great!

don f. le

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the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again

Keith R. le

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Good service.

Alexi B. le

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Scott was great!

Madeline W. le

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Nice!

craig h. le

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The people here are very helpful

SARAH D. le

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.

Alan R. le

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I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.

Henry J. le

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Before moving out, lessees need to be advised that photographs of the unit empty are required in order to close out account.

GRIFFIN C. le

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Had a unit for 3 years and the price increased twice. Overall very good but more expensive than competition.