Customer Reviews for U-Haul Moving & Storage at Fouraker Road

Évaluation :

1

The trailer come off my truck it was hooked up by the employee . It made it all the from Florida to Virginia and messed up my truck and insurance said they are not going to cover the damages to my truck. So no I don't recommend Uhaul anymore. I used them every time I moved with no problems but now that there is faulty equipment now it's my fault .I don't think I will ever use your service again after this!!!!!!

Évaluation :

4

When I picked up the truck  the back was dirty an not sweeped out. All I used the truck for was to hold furniture. All you guys want to do is charge people for a cleaning fee an never touch it. Wow

Évaluation :

5

Keep up the good work

Évaluation :

3

Get rid of Craig.. Lol jk the whole crew is awesome

Évaluation :

5

No complaints Thank y’all very much

Évaluation :

1

Filled with rats. Ruined everything!

Évaluation :

5

First of all the windows interior was filthy almost impossible to see through it. Secondly don't try to use the app to return the vehicle or you may spend a hour trying to get it to accept your pictures during the rental return process. Thirdly why isn't there a military discount or senior citizen discount, I mean something anything? But overall the best part of the experience was the courtesy from the employee at the physical location who created my reservation. And last of all the fuel economy was atrocious it took me 6 gallons of gas to go 30 miles which equals out to 5 miles per gallon.

Évaluation :

5

The app wouldn't come up to return making people have to pay for the service not fair.

Évaluation :

4

S.O.

Évaluation :

3

My truck was dirty and making a raddle noise. They never offered to correct the problem or compensate me.

Évaluation :

2

Better equipment ie trucks received a beat up truck dents over the entire truck

Évaluation :

1

It was an awful experience and because I was rented a 10 ft Truck WITHOUT a ramp and not told, it took me two weeks to move as I had to move up some steps and it was very hard and inconvenient. I was called repeatedly even though I explained what was taking so long as my Husband passed last year and was having to move by myself with an injured back and neck. Not having a ramp made our move almost impossible. I had started a new job at the hospital working back to back 12 hour shifts and so it took forever to do by myself with no ramp. The driver's side door didn't close or lock except from inside so couldn't leave anything if value in there when I stopped without having to enter on passenger side door and climb across to unlock driver's side door. The truck smelled and had some kind of bugs like gnats or fleas that got into our new home. (I have pics and videos). It was all just an awful experience and also even though I communicated with the store on Normandy and tried to extend rental online, they still called me daily, often multiple times to harass me and act as if I was stealing the truck. They even accused me of that and also threatened to come take the truck (with our stuff in it). I was told there would be no charges until I returned it. I needed to move money over for charges to go through but instead of telling me that they called me threatening me, leaving me Sooo upset and while I was on a 12 hour shift and moving afterwards through the night getting little sleep. Also, I put my Mother In Law's credit card on it and it was MANUALLY charged over $900 without our permission. I was told it wouldn't be charged until we returned. Once again, being treated like a thief. I put over $80 in gas in it. I have receipt. I will never use Uhaul again!!!

Évaluation :

5

Perfect

Évaluation :

5

Everything was perfect except for 2 of my large items broken in the moving.Yes I would use again

Évaluation :

1

I made original reservations online for a specific truck and location. The day following, I was contacted by phone and told I had to use a different location because the truck I ordered was not actually available at the location I selected. The we were to pick up the truck, I "pre-registered" online as I had been instructed by email to do. When we arrived on location to pick up, we were treated rudely. When we found employees on the property, they were unwilling to even acknowledge our presence. Finally we found a young man sitting behind a counter. He also did not acknowledge us for several seconds though standing right in front of him. He just stared at us. Even though I had registered online, TWICE, we had to go through everything again with him. He told us that the truck we ordered, a 20 ft., was not available. He offered a 26 ft. truck and told us "Take it or leave it". Every comment from this guy was rude or sassy. Our check in process went very much the same only this guy hardly spoke. He gave no instructions and made it clear that we were interfering with his day. There is nothing I can imagine that would entice me to return to this location for any reason.

Évaluation :

5

Drop the outrageous deposit on a $7 dolly but everything was nice.

Évaluation :

1

Unfortunately the Normandy location is going to get this bad review because my reservation was moved there after the bad experience. Please note the Normandy location had nothing to do with this review, but you give me no other option. My original reservation was for Blanding Blvd. Because I wasn't there on time my truck was given away. There was no call, text, cancellation notice. Nothing. I had 4 boys waiting to help me move and my truck wasn't there. I've reserved Uhaul like 25 times in my life, never been there exactly when I say I will cuz I'm in the middle of moving, and I've never once had my truck given away without even a notification. I was told by many people to go with Penske this time but I didn't because I'm used to always using Uhaul. That may change.

Évaluation :

3

Overall experience was horrible. I gassed the truck up and it won't start due to a dead battery. We were going from NC to. FL. We called Uhaul roadside assistance and after a few hours someone showed up, however; he did not have replacement battery on the truck. He used a jump box to get the truck started and said not to turn the truck off. This breakdown caused us to leave almost four hours later than we were supposed to resulting in us driving at night and getting home at 5am. Good thing I did not turn the truck off because once parked at my house it would not start back up. Luckily I own the same jump box that roadside assistance used, so the next day I was able to get it started and drive it to the mini storage I was to unload at, but again I had to keep the truck running the whole time while being unloaded since I had to return it. I go to return it and kept it running and let the Uhaul representatives know about the issue. I asked about any kind of compensation or credit due to the poor equipment rental and was told to call Uhaul then was charged over $100 since it was being returned after the three day period. I understand things happen, however; I feel before giving a vehicle to a customer I would think it is inspected including a battery check to ensure it is not at the end of its life as well as the alternator to ensure it is putting out enough charge to to charge the battery. You would think the alternator would have had enough time to charge the battery being driven from NC to FL never turning off the engine but apparently that was not the case since the second I turned off the truck in FL it would not start or even turn over, the battery was dead. The second is Roadside assistance, the representative was extremely nice, however; he did not have a spare battery and told me the alternators are checked every 1000 miles so it should charge through the journey. My thing is if someone calls broke down with a battery issue which was made known on the initial call you would think Uhaul would send someone with a spare battery. Again not a good experience and I feel the representatives where I dropped off the truck in Florida should be empowered to make it right rather than having to call Uhaul to make it right. I had driven all night then turn around and unloaded all day due to the issue so I feel after such a poor experience customers should not have to jump through another hoop for Uhaul to make it right I feel after what happened the responsibility falls on Uhaul but I will be calling since there was nothing the Uhaul reps in Florida could do.

Évaluation :

5

Keep doing what you all do, great customer service, patience and availability of equipment needed. Very good service 

Évaluation :

3

The middle seat was dirty, the driver door kept opening while driving. There was no back up camera AND most importantly-Do not hit your customers in the parking lot.

Évaluation :

4

No comments/keep up the good work.

Évaluation :

5

Just keep doing what you guys are doing. V/r, Gregg Steven

Évaluation :

4

The person who hooked up the trailer I rented - Craig Barnhust - was friendly and efficient.

Évaluation :

3

Rats, roaches, and bed bugs.

Évaluation :

5

Phenomenal in every way. EXCEPTIONAL customer service and beautiful location. I was shocked by the customer service skills, excellent security and inviting environment. All they need are more furniture moving carts for the storage units. Staff, customer service and storage unit facilities were amazing. I truly felt (Ellen or Helen ?) was among the best of the best U-haul employees I've ever met. Very inviting. Shocking support. Just excellent in every way.

Évaluation :

4

I have no complaints all is good.

Évaluation :

4

Very smooth transition

Évaluation :

5

The staff there were pleasant and friendly. And very helpful.

Évaluation :

3

Good location.

Évaluation :

3

I had a reservation that took an hour to fulfill as the truck was not ready. I extended to return the next day to get at least 8 hours. I received a call that I had to return earlier than agreed; otherwise, I would have to pay a $50 fee.

Évaluation :

3

Customer service check out and check were very slow. Had to actually hunt for team member to even start a check out. This was the second location we had to go to. Had a reservation at a different location but they didn't have the equipment we needed

Évaluation :

5

Went as well as a person can ask

Évaluation :

1

Manager was rude and unfriendly

Évaluation :

5

This one on Normandy Parkway is great! But yall got to so something about those ghetto rachet ladies down at other one on Normandy, they r rude and clueless!!

Évaluation :

5

This one on Normandy Parkway is great! But yall got to so something about those ghetto rachet ladies down at other one on Normandy, they r rude and clueless!!

Évaluation :

3

It only took us 1 1/2 hours to unload and put everything in storage but we were there for more than 4 hours in total due to waiting for staff to come back and help us. Facility was not super clean but it does the job.

Évaluation :

5

The young man attendant during the return process was very prompt, patient and knowledgeable. He kindly explained the procedures for the processes, to this novice (me), so that I understood.

Évaluation :

5

very good customer service

Évaluation :

3

Just rented one u-box, it had some damaged wood on the bottom but acceptable condition. Everything ran smoothly except when scheduling delivery to the new home. Same and next day delivery is not available, you must schedule in advance at least 3 days before. They said they didn't have drivers and the sooner they can deliver it was 7 days. I asked to rent a pick-up truck to pull out the U-box they didn't have one till 4 days. I ended up picking up the U-box with a neighbor's truck. Good thing was the trailer to carrie the U-box was free.

Évaluation :

5

Nice, very nice customer service!!

Évaluation :

5

Everything went well, and loving staff. Just wish the U Box we're larger than 5 x 7. Have a great U - Haul Day. GOD Bless you'll keep the good work, and people relationship!

Évaluation :

4

Initial truck seemed to have some mechanical issues. Was able to return and pick up a good vehicle without any issues.

Évaluation :

4

I kind of think we were over charged for gas. We only used the tank less than two hours and was charged $10.50. It was still practically full. But service and vehicle did justice. Will use them again.

Évaluation :

2

While the job was completed timely the movers suggested through your site were careless and broke quite a few items and the boxes were delivered to the wrong building which lost me valuable time and money for hiring careful movers to unload the boxes. I would not recommend this service again

Évaluation :

5

I commend this U-haul location for all that they do and that fact that they have a restroom available ! People spend an inordinate amount of time moving, not thinking they are exercising. So your body is really working, so when it hits you that you need to relieve yourself, it is a very thankful moment to know there is a lavatory at a storage facility.

Évaluation :

5

Everyone that employed at this location works very hard to meet your standards of operation and customer service and I am certain they are not paid enough. They also need more quality help to better serve your customers

Évaluation :

1

My belongings were infested with mice dead and poop everywhere I'm beyond upset with my experience with this facility and the staff.

Évaluation :

5

Mr. Craig store manager is Nice, his customer service skills are im pickable. Thank you so much for making my stay easy and wonderful. Merci encore.

Évaluation :

5

Friendly and helpful staff there. Thanks.

Évaluation :

3

The sliding doors were mostly broken

Évaluation :

4

One of the employees could of been a little nicer on pick up

Évaluation :

5

My experience was fantastic, drivers were excellent. Je la recommande fortement.

Évaluation :

5

Please spray storage units for roaches as many of our storage containers had roaches run out when we were loading and unpacking.

Évaluation :

5

The guy who took care of me had excellent customer services! He when over and beyond!

Évaluation :

5

Love it

Évaluation :

1

Terrible experience… very poor customer service. Was received with a bad attitude, made to feel bad for asking questions. Verbally attacked when questioning the bill. Overall very very very poor experience.

Évaluation :

5

I have been with this u haul since they open and even when they were short of help Craig tried to make it run smooth no complaints here

Évaluation :

3

The only thing that I was not happy about was the amount of rat  in my stuff. I took a video of all the rat . I swept up from my units

Évaluation :

4

The reason I marked the equipment less than clean and well maintained is that I felt the truck needed a good tune up. This was after the one I originally picked up that never made it out of the parking lot it was stammering so.

Évaluation :

5

Excellent

Évaluation :

5

Exclent

Évaluation :

4

The shipping process was not good at all which delayed the people from installing the hitch because they had to find my hitch which fell out of its torn apart box. It was a non-issue for me however because the employees were flexible and super friendly about the situation. Plus they were very transparent about it which is a big plus. Overall great experience! P.S. I would have given it Excellent in the review, but it shows 0 stars for excellent and I don't want to accidentally give it 0 stars so I went with Above Average which actually showed the star count

Évaluation :

5

We had a rather difficult situation and it was handled. With the utmost professionalism and patience. Mary was particularly kind and helpful. The entire staff gets my prsise

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The salesperson was excellent. out of all the locations I have visited, this was the best.

Évaluation :

5

The gentleman who was helping me was amazing and super friendly

Évaluation :

5

The employees at this location were very friendly, knowledgeable and professional. They were always available when I called with questions. The facility was well kept.

Évaluation :

5

This location is always on point

Évaluation :

5

Great service. Will definitely use this location again. Employees were very helpful and knowledgeable. It was a very busy Saturday and the employees did not rush us.

Évaluation :

4

Could use a little, the young for very nice, but could definitely use some help. Everyone had to wait a long time to be helped.

Évaluation :

5

Very helpful and friendly service! Amber went above and beyond to figure out what all I would need and how best to address my moving needs . I'll definitely be using this location for all my U-Haul needs!!

Évaluation :

5

My hitch was installed quick and the staff were very nice and accommodating! Je les recommande fortement!

Évaluation :

2

Communications from corporate customer service to the actual U-Haul store delivery location was horrible. Date of U-box pick up was not communicated to local store staff. Hence, my boxes were not ready for pickup when I got to store. Since the local store for U-box consolidation was an excessive distance from new home, made arrangements for U-haul next day delivery. Boxes were not delivered because the driver called in sick and their were no other drivers. Phone system is useless. When calling into local store, if not answered, it rolls to corporate customer service. Corporate customer service can not answer local questions so they roll it to another corporate service number and pretty soon, you've been on the phone for an hour and no one can answer your questions or address your concerns. Ultimately, had to drive back to local store, where multiple customers (like me) were complaining about U-box availability, customer service communications, and phone system problems. The personnel were all very nice and polite, but not very competent and their default answer was "It's not in the system". Poor staffing coverage. One person inside to address customers, who obviously was the new employee, and multiple personnel out on lot doing nothing. Insufficient forklift qualified personnel to address weekend traffic volume. The load and initial access to U-boxes was great. The across country transit of U-boxes was great. The receipt and delivery of the U-boxes at new location was horrible.

Évaluation :

5

Yes both men and lady on the 3rd were outstanding raises should occur

Évaluation :

5

N/a

Évaluation :

5

I would Recommend Someone My Experience I'm a Satisfied customer

Évaluation :

3

I Had Mice Feces in my unit and nothing was done about it

Évaluation :

5

Excellent Service & Attentiveness. Despite The Fact That My Unit Was Picked To Be Moved To Another Storage Unit Due To Things Out Of Your Control, My Decision To Pull Out Early Wasn't Largely Due To Those Actions. Overall I Was Thoroughly Pleased!

Évaluation :

5

Great staff, very helpful and professional.

Évaluation :

5

Very personable staff and very helpful

Évaluation :

5

The ladies behind the counter went above and beyond to assist me and made everything so much less stressful.

Évaluation :

5

The staff was knowledgeable, friendly, and efficient. It has been a very positive experience.

Évaluation :

1

My things was in storage 7 months n I lost everything dude to mice infestation n still have not heard from anyone a month later

Évaluation :

2

Several Handmade Quilts ruined by mice urinating and pooping on them, several sets of sheets also ruined, all dish ware had to be washed and sterilized. All of this was from the 5x10 unit. Waited on call from management to file for insurance but couldn't keep these items in my home or in my pickup truck due to the odors. All items were place in a dumpster for disposal.

Évaluation :

5

Very nice staff.

Évaluation :

5

The woman who helped me get my storage unit was very professional and friendly. She was very knowledgeable and thorough in giving me the information and showing me everything. I showed up about 30 minutes to closing but she still took the time to answer my questions and be completely thorough during sign up and showing me the unit, etc... Thank you!!

Évaluation :

5

Excellent

Évaluation :

3

The bay door to my storage unit has been broken the 4-5 months

Évaluation :

1

My rates were raised DAYS S after starting my use of the facility. There were droppings on move out. The doors that made it easy to move in and out were closed and unusable on move out. They were open when we got there and the attendants refused to let us carry our large items out of them. Bad attitudes all around. I star for person who waived a late fee when my email was spelled incorrectly although it's my name and I told the person to use my ID that they were holding.

Évaluation :

1

It started well but continued escalating more and stressful. They don't give you clear directions. They don't show you were everything is , the woman that received my truck made me go back to the gas station to fill up the tank " one extra dollar" cause she says the line was not exactly 3/4 then I came back and they charged me for extra miles , totally scanners , they also wanted to charge my 88 dollars and I asked them to verify again and they were charging me double. I lost all my day there . Never going back

Évaluation :

1

Cancelled my storage unit and was contacted 36 times after stating my unit wasn't cancelled when it was. WILL NEVER RENT AGAIN.

Évaluation :

1

This facility has a serious rodent issue with rats and mice. Droppings were everywhere and they are live and dead. Manager (Craig) was very unprofessional and denied the problem even after he saw visible damage as well as the droppings and picked up the dead mice in his hand.

Évaluation :

1

Access doors not working for more than three months is very disappointing. Fixing them in a timely fashion is part of doing business no matter the cost.

Évaluation :

2

The manager over the store was very rude, loud, disrespectful, doesn't care about how to treat customers at all.

Évaluation :

1

Thing's are not ran properly in regards to communication. I lost only one thing in my unit. It was an antique dresser that had been in my family for generations. I had the mirror that goes on top and all of the drawers. Due to my health and other factors it remained the only item left. I was late at first and physically went into the office to explain my situation and that I was not able to pay the amount due at the time. I also told the young lady that all that was left was a single dresser and just how important it was to me. She stated she would have (I believe her name was Ashley) contact me to see what could be done. It wasn't until a week or more later that I got a phone call giving me an outrageous amount due that I could then (after payment) come and access my unit for the item. I called back to seek alternative methods but was unsuccessful in getting yet another return call. I've since had MULTIPLE emails from various individuals stating my balance due was even higher and my unit was up for auction back in July. Then up for auction in August, September, October, November and lastly December. I understood it to have been gone back in July then again in August. I then took the piece's I did have in my possession and disposed of them with a heavy heart. Then more calls and emails followed stating I could still access the unit if I was to pay an even higher amount. I have saved every email, every voicemail. It got ridiculous! I was heartbroken and the damage was done as I no longer had the pieces to make the dresser complete again. The GM at this location SUCKS! All he does is micromanage this lovely location and I believe has no clue as to what is really going on and just allows other employees to handle the logistics of the location without really keeping himself involved. He seems to only send out prefilled document's/notices that has his name attached with no real clue of the situation. I've used U-Haul for year's! For all of my moving and storage needs. I'm now 51 yrs old and this location has definitely screwed up my image of U-Haul. I will NOT PAY whatever the amount that is said I owe, so sending emails and letters and calling is a waste of time. Your lack of professionalism has caused me much grief and I have lost something that is irreplaceable!

Évaluation :

5

AMBER & CRAIG WERE EXTREMELY HELPFUL TO ME IN MY TIME OF NEED AT U-HAUL & I WILL BE FOREVER GREATFUL TO THEM !!! I TELL EVERYONE HOW THEY WERE SOOO KIND TO ME !!! THEY MADE ME THINK THE WORLD OF U-HAUL THANKYOU SO VERY MUCH !!! ❤️

Évaluation :

5

Great storage! Love the pull in garage, it was very convenient. Clean and well kept

Évaluation :

4

They were very helpful and considerate .

Évaluation :

5

Everyone was Fantastic

Évaluation :

5

Very friendly and like the added security that they add to each roll up door.

Évaluation :

5

Wonderful employees, clean storefront, easily accessible, and secure. I had a wonderful experience there.

Évaluation :

3

Location had three large garage door openings to drive in and load and unload. All three where broken and unusable. Only access was through regular doorway. People had parked as to block traffic.

Évaluation :

5

Have been a U Haul Customer for years and am always satisfied with the equipment and Staff. When I Need a truck; I think U Haul first.

Évaluation :

5

I moved by myself and was having all the issues imaginable and the staff at this location was extremely helpful, Mary was an absolute godsend who helped with quite literally everything I could have asked or hoped for better staff. They were so calm and gave solutions to pretty much all of my issues. 10/10 would recommend this location.

Évaluation :

5

Thanks for all you do…it's been my pleasure renting a storage unit! Great job!!!!

Évaluation :

2

My storage had rats in it and errata got into my boxes now they in my house y’all should do something about that I moved out the storage unit 9-10-2022

Évaluation :

1

Best access to the storage unit is behind the building at a set of three large roll up doors and all three are not working. In addition to this someone parked a forklift in front of the regular door that is accessible. Way dangerous as well as blocks only access. Completely unacceptable to have all three doors inoperable.

Évaluation :

5

The pick up crew was very friendly the drop off crew was seemingly agitated and anxious!

Évaluation :

4

when I moved in 6 months ago one of three entrance garage doors was inoperable on moving out all three are broke , not cool !