Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

9 828 évaluations

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

(480) 635-9103

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN T 
Évaluation :
5

Great service, very professional people at this site.

paul f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel e  |  Premières impressions 
Évaluation :
5

Little less wait time to receive rental

ella g 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gianni A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNO H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O  |  Premières impressions 
Évaluation :
5

Went way above and beyond to make sure we had everything we needed!

Jamie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam V 
Évaluation :
5

Customer service was great!

Linda B 
Évaluation :
2

The charged me a BS cleaning fee when all i moved was cardboard. Never actually helped me and just pushed me to corporate support

James A 
Évaluation :
5

I rent trucks and trailers quite a few times throughout the year. Find your team at the Houston and Gilbert location to be the most professional I have experienced in the rental market. The store is always clean and organized, they always greet people with a smile and a Welcome to U-Haul. It makes me happy to know that the inventory is available when I need it. I normally reserve a few days in advance, however there have been times that I have dropped in the day of and your team have always been able to accommodate me and make suggestions for the right size trailer or truck to get the job done. I even asked the manager, Dee if he owned the place and he explained his badge and told me about the stock. Well, guess who is going to buy into your stock this week. :-) I will always recommend U-Haul as a company that you can trust. Justin, Dee, and the rest of the crew are truly the best! Thanks! Jeannie Flynn "The Brownie Lady"

Jeannie F 
Évaluation :
5

Friendly, helpful, courteous, professional, knowledgeable, everyone there has a positive attitude. Even in this heat, I couldn't have been treated better.

Michael D 
Évaluation :
5

The employees were extremely thorough and kind. I would highly recommend!

MIESHA C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay N 
Évaluation :
5

Have a trailer closer to my residents.

james h 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H 
Évaluation :
5

The Uhaul app for pickup/dropoff is garbage. Out of the last 4 times I've rented a Uhaul, the app only worked once. This time it would not detect Location, even though location was enabled on my phone and even the Map on the App showed my location with a Blue dot. Very frustrating.

JAMES O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German C 
Évaluation :
5

The location in Gilbert Az was welcoming and friendly. They took my concerns serious and were apologetic.

JOSEPH C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eldon h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM G  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. I needed to get a different size truck and trailer, and they made it happen, same day without a problem. They also carried everything I needed regarding boxes and other items. This facility is very large, with many trucks, trailers, storage units, literally everything you need, and I would def recommend this location

John Z 
Évaluation :
5

Check tires condition, I found a few nails in one right after picking up the trailer

THOMAS G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bervinia A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis T 
Évaluation :
5

Sales person was friendly, professional, and knowledgeable

Robert E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn S 
Évaluation :
5

When a customer comes in and your helping a customer already at the counter . it would be kind if you would teach your employees to at least acknowledge the person who is waiting to be helped. Kindness would be key.

reyna G 
Évaluation :
5

Keep up the great friendly service!

James M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denny O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOAH H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey H 
Évaluation :
5

Excellent service à la clientèle

Kevin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberle T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad C 
Évaluation :
3

this store was fine. I did not like having to fight with customer service for 2 hours the night before since the original vehicle I had was no longer available and had to relocate and switch the full plan. Not to mention who I first talked to made it impossible to get into my account as they wrote the wrong email and couldn't even spell my last name right. Even after I switched my vehicle they couldn't even keep the promise of having the vehicle ready by 6am. I spoke to multiple people through customer service as nobody was willing to help. I would never use uhaul again after the customer service I received.

Alexis S 
Évaluation :
1

The guy who help me doesn't deserve to be a customer service representative his disrespectful

Garyson G 
Évaluation :
5

Xavier was awesome! He made the whole process so smooth and easy and was very helpful! :)

Kayla V 
Évaluation :
5

Xavier was great to deal with and made the whole experience very easy. He was polite and explained everything perfectly.

Susan R 
Évaluation :
1

We are in 112 degree weather here in Arizona. The truck had no A/C, it was blowing hot air. We had to ride in a hot truck with the windows down. The drivers rear veiw mirrow would not stay in place, it keep showing me the road. That was a driving hasard. I only went one trip 12 miles, thank goodness I was able to move in one trip. I am not very happy with your equipment, I have rented in the past and this has never been an issue. I will think twice before renting again. The employees are very nice and knowledgeable.

Guadalupe A 
Évaluation :
5

General manager and staff were excellent, helpful and professional!!

Nathan L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eroll J 
Évaluation :
5

Michael the installer is awesome. Professional and relentless in getting the job done right! Promote that man

MICHAEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M 
Évaluation :
5

The manager 100 % professional! Everyone has been well trained. 5 Stars from me.

Apostle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tomas l 
Évaluation :
5

Location was Clean, Friendly and Fast

william f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B 
Évaluation :
4

Climate control was above 80 degrees each time I was there. It's an excellent facility but price was much higher than other places. I chose this anyway because the location was so convenient.

Denise G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen R 
Évaluation :
5

Very good customer service

Monica R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto A 
Évaluation :
5

Very good customer service

Monica R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashe T  |  Online Move In 
Évaluation :
4

Provider was able to correct error made on the pick up end although it did take some time.

Laurel O 
Évaluation :
5

Very friendly attendants. Showed genuine concern for issues reported above. Top notch.

Gerald M 
Évaluation :
5

The app check in sucked. It took 40 minutes

kerri R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity G  |  Premières impressions 
Évaluation :
3

No direct problem with this location except the cab of our 26' truck was full of pet hair, we tossed our coats behind the seats in the middle section and when we pulled them out there was white hair all over the coats and up in the air. So, not a good truck clean out that should have been done when they last checked it back in. The real issue was the AC not working for our trip from Masa to Omaha. The truck had been inspected just 10 days before we picked it up, they have the last inspection stickers by the drivers door. I noticed the radio had the date reset back to 2000, which happens when the battery is disconnected, which indicated someone had inspected or worked on the truck. Also, the hood latch band on the driver's side was unhooked, but I could not see that until a cross wind in Oklahoma about blew the hood off. As for the AC, when I picked up the supposed newer truck, is was cool out and I did not think to run the AC before I took it to load. When paying over $3900, I guess I expected everything to be in working order. However, we were over 3 hours into our trip before it got hot enough to warrant turning on the AC and were greeted with warmer air then outside. I called customer service and sent me over to road-side assistance to see what they could do, the line was picked up and then disconnected like they didn't want to talk or customer service didn't get the correct number. What I did take away from talking to customer service is that I would have had to pull off and wait for the repair. So, with the truck running with no other problems we decided the windows down would work and we drove on loosing our hearing from the loud wind noise the truck makes, not like a car where you don't hear much. We pressed on with our trip and made it about half the trip distance that first day. The next day turned out to be cooler, however it rained the whole day. Again the AC would have been nice as we had high humidity, rain that would come in the windows and no AC means no defogging the windshield. So, many times we were pulling off or slowing down to get the windshield clear. So, just make sure you test everything on the truck before you drive off the lot, however I was thinking if I did find the AC not working I may have delayed getting the truck the day I wanted to start loading it. I will up date this post if I can on google if they call me back with some $$ for my inconveniences.

daniel c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L 
Évaluation :
5

The staff was super helpful and very friendly!

HEATHER C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
5

Mantener la opción de tener la puerta abierta para regresar el truck (carro!) Gracias!!!

JANETH A 
Évaluation :
5

Kia was fantastic. Very professional and polite. This location has a great staff. Every time I go there, the experience is great. Xavier and Kia took care of me on my last visits and they are phenomenal.

CHRISTOPHER S 
Évaluation :
5

Thank you for your time and patience with helping me get a storage unit

CRYSTAL T  |  Premières impressions 
Évaluation :
5

We were almost at the point of arriving late. However, the two young man, there were a very cordial and helpful as well.

RALPH J 
Évaluation :
5

There was a screw sticking out in the back of the van for no apparent reason and I cut my hand on it when moving boxes. The screw should be removed, it's unsafe. I have photos if needed.

Marc M 
Évaluation :
4

The service was great and very helpful. The moving truck was not safe. The drivers side mirror was loose and any little bump, you'd have to roll down the window and move it. The front end off the truck was really loose and the steering wheel had a lot of play in it.

Lyle F 
Évaluation :
1

Tried to do 24/7 pickup I was not assigned a truck apparently. so I had to wait outside until the office opened in the morning, finally when I pre tripped the truck I noticed no gas cap the dolly was not zip tied into is locking mechanism when supposedly the truck was ready for me to use clearly hadn’t been checked by any employees as I spotted these issues in less than 2 minutes.

Andrew R 
Évaluation :
4

The facility is very clean and quiet. The staff is always friendly. Thank you for an excellent experience! The only reason I didn't give 5 stars is someone was living in a unit.

Monique S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKA L 
Évaluation :
5

Xavier was wonderful!

Robin W 
Évaluation :
5

Great customer service. Thanks!

Shane W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD S 
Évaluation :
5

Got in and out quickly.

Desiree V 
Évaluation :
5

I did not have a reservation however they were able to quickly fit me into a vehicle at the last minute. Very friendly staff.

Delila L 
Évaluation :
4

The only issue I have is even in the middle of the day only 1 person was in the office. When I have walked in and see 2 or 3 other people waiting, I had a tendency to leave and come back another time.

RICHARD H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny F  |  Expérience générale 
Évaluation :
3

I never received a receipt for this transaction and yet I got a survey. It took ages to get through to CS and the person I spoke to was rude. I need to have a receipt.

Kinzie K 
Évaluation :
5

Dee was EXTREMELY helpful knowledgeable and courteous to me ❣️I love and appreciate that because that is very rare these days in a lot of customer service businesses.

MYRA E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M 
Évaluation :
4

Rien

Susan S 
Évaluation :
5

Merci

Rey H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M 
Évaluation :
5

Very pleased

abby l 
Évaluation :
5

Good customer service

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H 
Évaluation :
5

Easy pick up and drop off thank you

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN W 
Évaluation :
5

I only say NO to the maintained question because I feel the vehicle needs a general look over. The truck did not drive as smoothly as other vehicles I have rented from here. It made me a bit nervous when driving (despite the nice worker ensuring me that it was ok to drive).

Denise S 
Évaluation :
5

I was somewhat disappointed in the return. I was informed that I'd exceeded their mileage estimate by 9 miles and they'd have to charge me. When I mentioned that I'd returned it with 1/2 tank instead of the 1/4 they required, I was given a very condescending chuckle that I did not appreciate at all. Especially after sitting in the lobby waiting for someone to come in. I work retail sales and I know for a fact there's better ways to handle a situation like this.

Peter K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B 
Évaluation :
5

Service was good

Paula T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen h 
Évaluation :
3

First truck did not come with a key for the padlock. Brought the truck back when I noticed. Associate told me I would have to supply my own lock which is absolutely ridiculous. Another associate took care of the problem with no issues and brought a new truck up for me - with a lock and key. Do better and make sure your trucks have locks and keys. Also the last few trucks I've rented really struggle to shift and trans is really slow to respond.

Kelli P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse E 
Évaluation :
5

I wouldn't recommend the Burnsville location in Burnsville Minnesota to my worst enemy they are worthless as a business owner I would fire all the upper management. The other thing that's extremely frustrating having been taken care of at the entry point meaning pick up point and then agree upon drop off point then you get a text message saying to drop it off in a extremely inconvenient location that was not agreed upon because it's in the best interest of u haul not the customer that is really bad business.

SCOTT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N  |  Premières impressions 
Évaluation :
4

So much more expensive than other facilities but close by, so I acquiesced.

Denise G  |  Online Move In 
Évaluation :
5

Excellent customer service and always so friendly! Thx Guys!

Deborah W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrance W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAI K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geno C  |  Expérience générale 
Évaluation :
5

The general manager and associate were more than helpful

IRAN T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delphine D  |  Online Move In 
Évaluation :
4

Gilbert was great but the whole process or trying the app. Having a reservation get moved from one place to another horrible. If we just went in to get a truck and have you , the expert do the reservation in person , would be great. Anything with corporate or the application seems to get messed. All the employees could of been rude and rushed. Busy place. But all were great at customer care. Made everything sensible when it's so stressed. Hard to get a team like that and says much about your leadership and not just ' managing'

Sean P  |  Premières impressions 
Évaluation :
5

Dee and Luke and xavier went above and beyond to help me

Lari S  |  Expérience générale 
Évaluation :
5

Staff were very helpful

Hailey S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lari S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S  |  Expérience générale 
Évaluation :
5

This facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.

JAMES A  |  Premières impressions 
Évaluation :
1

The unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.

Cameron c  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris W  |  Expérience générale 
Évaluation :
5

Dee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience

SARAH S  |  Premières impressions 
Évaluation :
5

This time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.

Diane w  |  Expérience générale 
Évaluation :
5

Staff was fantastic!

brandi F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY S  |  Premières impressions 
Évaluation :
5

Very professional staff. Clean facility

FRANCES B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C  |  Expérience générale 
Évaluation :
5

Everything ran smoothly for me

Leticia R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRY S  |  Online Move In 
Évaluation :
5

Quick easy rental!!! Helpful and knew what they were doing!!! I really like this location.

MICHAEL M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle P  |  Expérience générale 
Évaluation :
2

I got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5 more. I was there longer than I should not have had to.

JERRY G  |  Premières impressions 
Évaluation :
3

I have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I've always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it's just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would've given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal

CLIFFORD C  |  Expérience générale 
Évaluation :
3

As soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times

Clifford C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trelva G  |  Premières impressions 
Évaluation :
4

It wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.

Jacob S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W  |  Premières impressions 
Évaluation :
5

The staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?

Linda F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya P  |  Expérience générale 
Évaluation :
5

Dee gave great customer service and was very helpful at the time to choose a unit size.

melissa v  |  Premières impressions 
Évaluation :
5

The man that helped me was fantastic nice guy

Geno C  |  Premières impressions 
Évaluation :
4

No lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR

ALLAN R  |  Online Move In 
Évaluation :
4

I have no complaints!

Gesenia C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha w  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL S  |  Online Move In 
Évaluation :
5

Fantastic Place to Store my belongings! I felt safe knowing where it was being stored!

Joshua B  |  Expérience générale 
Évaluation :
5

Merci.

Fabiana S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geno c  |  Expérience générale 
Évaluation :
5

Trevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!

AJ P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany G  |  Expérience générale 
Évaluation :
5

It was easy to access and move in the items I needed to store.

Martha D  |  Online Move In 
Évaluation :
2

Reserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should've taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.

Bobby S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika E  |  Expérience générale 
Évaluation :
5

For rentals and storage, there is no comparison to U-HAUL.

kathy T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy P  |  Expérience générale 
Évaluation :
4

The facility was fine but the cost was too high.

Gloria K  |  Expérience générale 
Évaluation :
3

Truck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn't insert in padlock to secure the storage area.

john g  |  Expérience générale 
Évaluation :
5

My only complaint is the price is a bit high, though it is very secure.

MAXWELL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI F  |  Premières impressions 
Évaluation :
5

Staff was very professional and helpful

BRYAN S  |  Premières impressions 
Évaluation :
4

Bien

Syed A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrina V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandro G  |  Expérience générale 
Évaluation :
5

All staff at this location was extremely helpful and professional..

Regina K  |  Expérience générale 
Évaluation :
5

Whomever helped me was amazing

Brad O  |  Premières impressions 
Évaluation :
5

So far so good

Marlon W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera B  |  Premières impressions 
Évaluation :
4

The facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.

Clark P  |  Expérience générale 
Évaluation :
5

Very friendly staff & clean facility. Gave clear & precise instructions & information.

Shelbee D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david l  |  Expérience générale 
Évaluation :
5

Everything was fine

Lorraine L  |  Expérience générale 
Évaluation :
5

The process was very easy to follow and convenient after business hours.

Leticia R  |  Online Move In 
Évaluation :
5

Facility is laid out very well and was clean inside and out. Only complaint was the line of 26' trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it's only wide enough for one vehicle to pass through. I get that they're large vehicles and space is a premium on the lot.

SEAN G  |  Premières impressions 
Évaluation :
5

Same great service helpful and friendly staff

Juan H  |  Online Move In 
Évaluation :
5

The team and manager at this location was very helpful!

Chanceler T  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C  |  Premières impressions 
Évaluation :
5

Everything went as planned. My storage unit and access are perfect. Thanks to everyone!

Mary E  |  Premières impressions 
Évaluation :
5

I received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.

Angela T  |  Online Move In 
Évaluation :
3

The staff were rude and unprofessional

aaron B  |  Expérience générale 
Évaluation :
3

Good and helpful staff plus good facility

Robert M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci J  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quin B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D  |  Expérience générale 
Évaluation :
5

Everything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.

Breezie L  |  Expérience générale 
Évaluation :
5

When I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!

Graylin B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M  |  Expérience générale 
Évaluation :
5

Only one thing: The security code entry (Star) *_______ # (hash tag) and how the security display shows logging you in, and then logging out to your storage unit should be better explained by the staff. I was in the storage area and several times the alarm was being tripped by people that did not understand the system. That made me feel the security worked but the fourth time it went off it was an annoyance.

Doug M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veva p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michell B  |  Expérience générale 
Évaluation :