Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

8 107 reviews

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W.  |  Expérience générale 
Évaluation :
1

We are On The Go Casino Corporate acct. We are attempting to utilize the phone pickup app. The keys were not in the box when we arrived. Also, we requested a 2" ball on the hitch, and a 1 7/8" was on it. We are on a very strict time line, and would appreciate being able to pickup and Go.

Victoria R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

Nice trailer and great service from Chelsea. Thanks

tom S. 
Évaluation :
3

Have the equipment available at the location it was reserved at, instead of calling us 15 minutes before our reservation time to send us somewhere else. The website said the trailer was available at the original location, which is why I reserved it AT THAT LOCATION.

jacob R. 
Évaluation :
5

Very helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.

Joshua T.  |  Premières impressions 
Évaluation :
4

Online booking did not allow for 24/7 rideshare contactless pickup. Waited outside for 1 hr to be helped with manager on-site and didn't ask if I needed help. All others were attentive and kind

april N. 
Évaluation :
5

Keep up the great work providing vehicles and equipment needed for moving families in our communities. Thank you for great customer service as well.

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN A. 
Évaluation :
5

Excellent service. All employees were very polite and extremely helpful.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

The associates did a great job of getting us hooked up and ready to travel.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R. 
Évaluation :
5

The location was great. The staff helped me get in and out quickly. The only comment is once again Uhaul changed my reserved drop-off location to one much further from my house. It would be nice if Uhaul could find a way to honor their online reservations.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey N. 
Évaluation :
5

The customer service at this location has been first rate during all of the times I've used them, While the equipment has for the most part been serviceable it's been reasonable common to find small issues with the equipment, for example on the last rental of a 5X8 open trailer one of the gate retention chains was nonservice-able. Not a major issue but an easy one to fix and yet it hadn't been.

DANIEL S. 
Évaluation :
2

I pain for a dolley and it was not in the truck as they assured me it was. The employee with the red hair was very unprofessional and were rushing us out because she was “hot”.

KARLY G. 
Évaluation :
5

Wish I could have used it longer. So hot that we were not able to get everything completed. But that was the weather! Truck did great!

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

They took back the truck very quickly and very courteously

MICHELLE V. 
Évaluation :
5

S.O.

Bryon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB Z. 
Évaluation :
1

Representative was not well trained. Spoke with authority but gave the wrong information to me about whether my ubox was there. They all need training

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY W. 
Évaluation :
5

Great service, staff helpful and knowledgeable.

BORISLAV D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
5

Nothing service and truck were amazing thank you!

ANTHONY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD R. 
Évaluation :
5

Equipment was dented up but clean and worked fine. Customer service was excellent.

BRANDY B. 
Évaluation :
5

Missing running lights on left side of trailer.

JASON I. 
Évaluation :
5

Jennifer did an amazing job! The maintenance and service techs did an amazing job as well! Tjanks for everything

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUCK D. 
Évaluation :
2

Representative was rude

BENITO R. 
Évaluation :
3

I dropped the trailer off before they opened. I than called uhaul to let them know. I was supposed to get a receipt emailed to me but never did.

SCOTT S. 
Évaluation :
3

The after hour return is problematic. I have rented from UHaul twice in the last 6 months and had the same issue. Your system only allows the automatic location to be entered. If you would allow us to type in the address where we returned the vehicle, I could have completed the return without being put on hold for 50 minutes. It was both annoying and a waste of valuable time. If I had been able to complete the return online manually, I would have rated my experience with 5 stars.

KATHLEEN G. 
Évaluation :
1

This company should strive to do better! Their trucks are in poor condition, we moved last night and it rained, my boxes full of electronics and paperwork were soaking wet. The truck had a leak on the roof! Isn't that the purpose of having a uhaul!? To protect your belongings from storms, snow or rainfall?

David F. 
Évaluation :
5

When I returned the rental it states to park and wait for a representative to come check the vehicle. I waited and no one came so I had to go inside. Just would have been good to know, so I didn't have to wait.

PAULA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

I want to personally thank Lainey Houseright for being so helpful and friendly during my check in. She was a great help. The cargo trailer worked as planned. The trip back to PA went smoothly and worked as planned. Merci.

JULIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN B. 
Évaluation :
4

I had 2 problems associated with this rental. Problem 1 was that I reserved a 20FT truck however when I arrived I was told they didn't have one and in turn I was provided a 15FT truck. They did discount the rental terms of the truck to a point that I was very satisfied with. Problem 2 is that after loading the 2nd of 3 total loads the air conditioning stopped working. I took the loaded truck by the location in hopes someone could look at the fuses or similar in hopes that it was a simple problem, unfortunately I was told they know nothing about the care and feeding of the trucks outside of gassing them up. As I was paying people by the hour I could not afford the time involved with an extra unload and reload so ended out during the truck without air conditioning in the 104+ heat. While I would rate the location/facility high I am highly unhappy with U-Haul and the failure of their vehicle and a business model that doesn't require a vendor to have and maintain at least basic mechanical support.

DANIEL S. 
Évaluation :
5

Outstanding service! Thank you!

LORRAINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE B. 
Évaluation :
2

Equipment quality is bad. Rented a truck for moving furniture. No one told me that the truck did not have a ramp. Truck driver seat would not adjust. The gas level they said was in the truck was not even close to right.

BARBARA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Overall Fantastic experience Dee was very helpful and went above and beyond his duties to make sure I was helped promptly as well accommodating my needs.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

I was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!

BONNIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca M.  |  Premières impressions 
Évaluation :
5

Jennifer and her staff do an awesome job!

Dolores l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

The self serve process is cumbersome. Took 40 minutes to get my truck

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Premières impressions 
Évaluation :
5

Excellent experience!

DAVID G. 
Évaluation :
5

My belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.

BRADLEY L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROL G. 
Évaluation :
5

Nothing.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Emma was very professional and helpful with my trailer rental. She did a great job getting it all secure on my vehicle and also on the disconnect when I returned it. Very pleasant experience all around.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
1

Dropped off the uhaul and was told they couldn't take it since they already had one there. Had to drive over to the uhaul on Gilbert and Houston.

RENEE M. 
Évaluation :
1

I encountered rain and the woes didn't work but we were 2,5 hrs from our hotel I bought wipers at Walmart to replace them so we could continue. I told the girl at the desk when I returned the vehicle who wouldn't even look at me. She asked for a revisit which was destroyed in the rain. She told me I couldn't get a receipt because he manager was out...okay. Turns out today I didn't get my money back for the wipers and was charged an extra 40 $with no receipt or reason why. The truck was returned in the same condition received with new wipers and a full tank of gas 3 days early and under in milage. I'm pissed.

Christina L. 
Évaluation :
5

This was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago

Towanda B.  |  Expérience générale 
Évaluation :
5

Keep giving the same quality service to future customers!

THOMAS V. 
Évaluation :
5

It was a pleasure to have such a CLEAN truck to move my furniture to my new house!

SCOTT P. 
Évaluation :
5

The Manager Angela made me feel welcome and at ease when I returned the truck a day early. I was in and out within 5 minutes AWSOME.

Timothy N. 
Évaluation :
2

I made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.

Niccolai D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
5

I was very happy with your service and your staff are great. Merci.

Inez R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randolph M. 
Évaluation :
1

Promised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn't give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn't/wouldn't do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn't care to give to me or you didn't have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn't seem to care. Liars and thieves here. Beware!

Mark L.  |  Expérience générale 
Évaluation :
1

Rien

LUZ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
5

Person I picked up the trailer from was rude, and not friendly at all..when returning it, the attendant was super nice and helpfull. Eventhough she was new to uhaul

Rosie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND V. 
Évaluation :
5

The 20 foot had a dent in the moms attic that wasn't identified in the photos other than that everything was perfect except I got the 24 seven and was on hold the phone with the 800 number for half an hour twice and they still transferred me turns out 24 seven is only available for five minutes and this was not told to me so I could never pick up my trailer what a waste of time and then they could not change the time so I had to wait till the store opened so that sucks

BRIAN B. 
Évaluation :
5

Employees were very helpful and I always have a good experience at this location. Only issue was I was returning on a Sunday and I didn't realize the return time was after hours so I didn't know where to put the trailer. I was assuming the store was going to be open when I was returning.

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI J. 
Évaluation :
5

Extra thank you to Jennifer for going above and beyond, helping resolve a fuse issue with the lights hookup from our vehicle to the trailer, to help get us hooked up and safely on the road!

TRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
4

The Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it.  Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!

lamanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G.  |  Premières impressions 
Évaluation :
5

Jennifer and her staff did a great job.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Premières impressions 
Évaluation :
1

My experience was horrible. The girl that helped me had no training whatsoever. She didn't know how to use the computer i actually had to personally show her what to click on at one point. Then we go out to get the auto transport i reserved, i back up and she didn't know how to connect the trailer so she made my friend do it. We drive 20 minutes to buy a new car and as we're pulling the car onto the trailer, the trailer comes off the hitch, rolls forward, and puts a giant dent in my friends truck. When i called to tell them about it and asked if the insurance covered that since it wasn't in any way my fault, i got “well i think so” as a response and that was it. I'm beyond furious with this experience and so is my friend since his truck got damaged and now We're having to figure out the whole insurance thing by ourselves.

CADEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur h.  |  Expérience générale 
Évaluation :
5

Everything was great

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENO B. 
Évaluation :
2

The 20ft truck that was reserved for me was listed in the shop because of the windshield. There was no replacement 20ft truck and I had to go down to a 15ft truck because I didn't have time to go to a different location as I had movers coming. They had to bump someone else's reservation to be able to give me what we needed. The auto transport had a dent and visible damage. The representative that helped me said just don't touch it. The whole experience was ridiculous and if it wasn't for the fact that I had to move, I wouldn't have spent almost 1 600 $with uhaul.

KeAundra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilona M.  |  Expérience générale 
Évaluation :
3

The initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!

KAREN W.  |  Expérience générale 
Évaluation :
5

Well, the trailer did smell like gasoline when we picked it up, but I know it's very hard to rid anything of that smell.

PATRICK L. 
Évaluation :
2

It was an overall lackluster experience. I only needed the most basic (4'x6') trailer to move a couch. I called the local store phone and made that reservation….and to ensure that a 4'x6' trailer was available. I was told that it was. When I arrived, I was told that this size was not available and with whomever I spoke, they must have been at a different location. The people at this location were pleasant, but it was a little painful to utilize my reservation. For instance: it was offered to me to rent a different trailer since the size that I reserved wasn't there…..and then I was told “that rate is 24,95 $”. Well, I was just helping my in-laws donate a couch to Goodwill, and so this higher rate (for a trailer that I didn't reserve or need) was a little frustrating. Not the smoothest of experiences.

IAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
3

Better instructions for drop off

Flock D. 
Évaluation :
5

Attendant was very helpful!

Daniel L. 
Évaluation :
4

Booked reservation the day before and upon arrival learned that reservation/system was down.

TONJA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
4

Everything was good, the only thing I would say is that I needed help hooking up the trailer and was told someone would come out and they didn't. The location was super busy that day but I definitely couldn't do it by myself and wasn't told which trailer in the lot. I liked the link to the equipment that check, (that's how I found the trailer I needed). Everyone was super nice and helpful their, regardless of the hang up.

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
4

Very frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can't fit within computer prompts is unfortunate. My solution would be don't move! Staff once there were great,

Sandy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth c.  |  Premières impressions 
Évaluation :
5

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret C.  |  Expérience générale 
Évaluation :
5

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel O.  |  Expérience générale 
Évaluation :
1

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly l.  |  Expérience générale 
Évaluation :
5

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob S.  |  Premières impressions 
Évaluation :
2

Rude staff members. Robinson was very friendly and helpful though.

Kelly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM J.  |  Expérience générale 
Évaluation :
1

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh

FALAINE C.  |  Premières impressions 
Évaluation :
3

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B.  |  Expérience générale 
Évaluation :
5

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy M.  |  Premières impressions 
Évaluation :
1

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.

Carly B.  |  Expérience générale 
Évaluation :
2

Staff rude

Justin S.  |  Expérience générale 
Évaluation :
5

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen C.  |  Online Move In 
Évaluation :
5

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric D.  |  Expérience générale 
Évaluation :
5

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN W.  |  Expérience générale 
Évaluation :
5

Awesome customer service! Everything was a breeze!

Jennifer H.  |  Premières impressions 
Évaluation :
5

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Premières impressions 
Évaluation :
2

Canceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.

Mitchell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
3

You are too expensive.

Brian S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica R.  |  Online Move In 
Évaluation :
5

Great place and super friendly staff.

Jason G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly s.  |  Expérience générale 
Évaluation :
3

The young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae H.  |  Expérience générale 
Évaluation :
5

Thank you so very much

MARK W.  |  Premières impressions 
Évaluation :
5

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa O.  |  Expérience générale 
Évaluation :
4

Merci

william d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret c.  |  Expérience générale 
Évaluation :
5

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  Premières impressions 
Évaluation :
5

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah J.  |  Online Move In 
Évaluation :
3

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W.  |  Expérience générale 
Évaluation :
5

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
3

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas C.  |  Expérience générale 
Évaluation :
5

Shawn was incredibly knowledgeable and helpful!

camille c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F.  |  Expérience générale 
Évaluation :
1

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
5

Good service and good staff!

SACHIYO T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Online Move In 
Évaluation :
5

Thank you so very much

Inez R.  |  Premières impressions 
Évaluation :
5

Great friendly service from the stall the unit was clean and so was the building.

holly s.  |  Premières impressions 
Évaluation :
5

Merci

Marcigtan w.  |  Expérience générale 
Évaluation :
5

Keep up the good work!!!!

KEVIN J.  |  Premières impressions 
Évaluation :
4

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy S.  |  Online Move In 
Évaluation :
5

The woman that helped me was fantastic I really enjoyed my stay

Robert W.  |  Premières impressions 
Évaluation :
5

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela C.  |  Expérience générale 
Évaluation :
5

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail m.  |  Premières impressions 
Évaluation :
5

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA MARIE P.  |  Expérience générale 
Évaluation :
5

Expensive but secure and taken care of.

Rignon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M.  |  Expérience générale 
Évaluation :
5

Smoothe as silk

todd b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE L A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisiana N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y.  |  Expérience générale 
Évaluation :
5

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice A.  |  Expérience générale 
Évaluation :
5

very clean and professional.

Kathryn T.  |  Premières impressions 
Évaluation :
5

My first experience using storage was great. I would definitely come back thank you

matthew k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha E.  |  Expérience générale 
Évaluation :
5

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dalton b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITNEY W.  |  Premières impressions 
Évaluation :
3

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially "reserved" it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  Premières impressions 
Évaluation :
5

People were super cool and helpful . Thanks again

Glen Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B.  |  Expérience générale 
Évaluation :
3

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  Premières impressions 
Évaluation :
5

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rignon F.  |  Premières impressions 
Évaluation :
5

Tanner was great, he knew his stuff and didn't try to force any extra equipment on me! Very friendly!

Brittany M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy T.  |  Premières impressions 
Évaluation :
5

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

indirah b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae H.  |  Premières impressions 
Évaluation :
5

I appreciate the helpfulness of the staff.

Vanessa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosita M.  |  Premières impressions 
Évaluation :
5

Wish I could keep it but we moved too far away . Really nice place, would rest there again 

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S.  |  Expérience générale 
Évaluation :
5

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  Premières impressions 
Évaluation :
5

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  Premières impressions 
Évaluation :
5

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martina M.  |  Premières impressions 
Évaluation :
5

Tanner was fantastic setting us up! Thank you!

Carolyn S.  |  Expérience générale 
Évaluation :
3

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general "you're bothering me" attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail r.  |  Expérience générale 
Évaluation :
5

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  Premières impressions 
Évaluation :
4

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon C.  |  Premières impressions 
Évaluation :
4

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha E.  |  Premières impressions 
Évaluation :
4

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan O.  |  Premières impressions 
Évaluation :
5

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine E.  |  Premières impressions 
Évaluation :
4

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  Premières impressions 
Évaluation :
5

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Y.  |  Premières impressions 
Évaluation :
5

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  Premières impressions 
Évaluation :
5

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren r.  |  Premières impressions 
Évaluation :
5

Very courteous and knowledgeable.

Iona D.  |  Premières impressions 
Évaluation :
5

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  Premières impressions 
Évaluation :
5

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  Premières impressions 
Évaluation :
5

Very friendly

Nicholas C.  |  Premières impressions 
Évaluation :
5

Very friendly and easy to rent from.

Justin A.  |  Premières impressions 
Évaluation :
5

Very efficient, kind and helpful. Thank you!

Nicole S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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