Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

8 639 évaluations

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
1

A complete pre rental inspection was not performed by Uhaul; and they gave me a truck with a flat inner rear tire. This potentially out my life at risk. A vehicle behind me informed me that the tire was flat. It took over 4 hours in 105 degree heat for roadside assistance to arrive to replace the tire. The Gilbert store would not pick up their phone when I repeatedly called! My phone battery died in the 105 degree heat trying to contact the Gilbert Uhaul store and holding for customer service after being touted to the national number. Roadside assistance agreed that the tire had been flat for long before my rental. Why didn't the Gilbert Uhaul store perform a proper pre rental inspection? Why doesn't the Gilbert Uhaul store EVER pick up their phone and just let it transfer to the national customer service? This was a complete nightmare experience that was completely preventable. This was not an accident….it was a lack of indirection. The process failed…or if there is a process…it wasn't performed. If a fatality or serious accident would have resulted from this process failure….who would be responsible???? Who is responsible for my 4,5 hour delay and being stranded in over 100 degree heat, which damaged my contents. Who is responsible for this?!?! I can't get through to the Gilbert Uhaul store to even ask. It's truly unbelievable that these business practices are occurring in such a safety critical industry. Where is the responsibility and accountability?

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

I'm a regular due to moving business. Friendly, over the top helpful staff. Recommend the Gilbert and Houston location to anyone. Appreciate you guys!

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sudonna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard D. 
Évaluation :
5

Good Customer Service. People were friendly and knowledgeable and di not waste time.

Dave B. 
Évaluation :
5

Please be mindful about how the trucks were parked. It was difficult for me to pull the truck out from where it was parked. It was so close to another truck that the mirrors were interlocked with the truck parked next to it. Then there was another truck parked directly behind it that I had no way to back up to pull out. I had to manually tucked the side view mirrors inward to juggle my way out without bumping into other trucks nearby. It was frustrating and all this could have been avoided to provide a smoother pick up experience.

Ngaryea Yayu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave A. 
Évaluation :
2

Recommend being more customer oriented and less combative. Staff seemed very short with myself and another customer. Took way too long to turn in a trailer - waited 15 minutes for someone to come back from taking the trash out. In order to rent a storage unit, I had to provide three different people for primary, alternate and emergency contact requirements. Never seen that done before and a bit excessive. Place was clean and helpful otherwise.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLARD B. 
Évaluation :
1

Staff erroneously charged for gas. The vehicle clearly returned with 1\4 tank as directed (pictures on request) Based on staff, would not recommend, will not return.

Wesley M. 
Évaluation :
5

The lady that received our trailer was super helpful and very nice.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Great customer service & upkeep of vehicles!

BROC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

The young lady that helped me was absolutely magnificent she listen to my situation she paid attention she made the right decisions to help me on what I needed she was probably the best I've ever worked with

Keith D. 
Évaluation :
5

Great staff that went above and beyond to help me

darrell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR L. 
Évaluation :
5

They are very respectful very professional and very helpful excellent U-Haul storage thank you for your services

gladys c.  |  Expérience générale 
Évaluation :
3

Employee very rude when dropping off car dolly. I did not get her name.

Karin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althea T. 
Évaluation :
5

Awesome and fast service

Carl R. 
Évaluation :
5

great people and very responsive

Terry M. 
Évaluation :
1

I turned the truck in 4 hours after I rented it, completely clean and with more than $40 extra in gas pumped into it. When the bored, slightly snotty kid checked me in, he went over to the truck, chekced it out, came back and told me that I had incurred an extra charge because I went 4 miles over the estimated trip itenerary, despite the fact the only stop made between the pickup and the destination was a gas station 1/4 mile off the freeway, then to the drop-off, then to the U-Haul dealer. He said, "I have to do this." I responded, "No, you don't, but it looks like you're going to anyway," despite turning the truck in ahead of time and with a boatload of extra gas. Should count for something, right? Not to mention "I" didn't come up with the estimated mileage, U-Haul did. While I'll probably use U-Haul again, I'll never set foot in this facility and I recommend you do the same.

Mark S. 
Évaluation :
4

Instructions on drop off location weren't clear. The gas tank should have been full when we picked up. Only 1/4 tank.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Allow for In-town transfers for destinations within 50 miles. Gas is already too expensive .

JOSHUA G. 
Évaluation :
1

I was allowed to make a 24/7 booking for a place that did not allow for 24/7 pick up. I had to be placed on hold and waited for an hour until I was directed to another uhaul place. I then had to wait for this place to open up and got a truck with less than 1/2 a tank, a key that was stuck in the ignition and over an hour and a half passed my original booking time. The lateness meant I also lost the movers I had for 8am so I had to move the furniture alone. I had to pay for more mileage (and gas prices) because of going to a different location further than my original reservation and would like all of my money back for this experience. Please have someone call me through the number provided for my reservation. Also do not allow anyone to book a 24/7 pick up from SSC Auto on Ray and Williams field as they will not be able to access their trucks.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
4

the customer service was wonderful and pleasant.

Diana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
3

The location was fine, but wasn't the one I selected to pick up the truck and was ~15 miles away from my house when the one I selected was just down the street.

Randy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sue T. 
Évaluation :
4

Truck cab was absolutely filthy. There was dog hair caked everywhere. The arm rests were jammed full of dog hair. I had to stop and clean with disinfectant wipes.

Jerry Y. 
Évaluation :
3

App needs improvement.

Zhixun C. 
Évaluation :
1

Horrific experience with truck. Should not have been given to customer

Paul S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Xavier and Chelsea gave excellent customer service

Bobbie H. 
Évaluation :
1

The place was locked up tighter than fort knoxs, no one was there, We called and went to another place, To improve start with having somebody there to be able to drop off your equipment equipment truck

liz H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wesley C. 
Évaluation :
3

This is my second time renting from this location in the past two weeks. During both of my visits, the employees seemed annoyed and unprofessional. They were chatting with each other and ignoring customers. I felt like I was a burden even though I'd submitted everything online in advance and it was a relatively simple interaction. I won't rent from this location again.

Amanda J. 
Évaluation :
2

The employees were very friendly but there was great confusion about where the truck was that I reserved. I was there for an hour even though I had checked in on line and prepaid.

Judy J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yesenia B. 
Évaluation :
5

The gentleman that handled our sign-up was exceptully nice, and courteous. It was a pleasure.....

Kenneth N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
2

It took almost 30 minutes just to mobile pick up the truck I already had reserved and once I got the truck the dolly I ordered was not in there, but I was still charged for it.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Hello, the guy I worked with to check in and get things going was extremely nice and helpful. Unfortunately. I reserved a 5x8 trailer, however, when I got there it had been given to someone else. Then I was told a smaller trailer, that MAY, be big enough for my needs was available and it wasn't either. Instead, I was forced to get an actual box truck, which thankfully worked, at a much higher overall cost. Not only was the rental fee higher, I had to add the gas to that bill, along with per mileage charges, then the dolly/blankets are purposely put in the way, so in order to load the large item into the truck I had to move both of those and got charged ADDITIONAL fees for that! Overall I easily spent $100 more for something I never even wanted. At which point I was told since it's a busy season, I couldn't even get a discounted rate or anything to offset the cost and extreme inconvenience.

JOHN H. 
Évaluation :
5

Very easy

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Jusy keep up the good work.

Mawahib M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra B. 
Évaluation :
1

Was charged for storage for another month because you guys can't figure out how to close out my PO because the ubox is showing on the previous PO from customer that had it before it. Tried calling and the wait was so long and my call back was hours later and I was asleep. It was not 30 minutes as stated on the call when I opted for a call back.

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C. 
Évaluation :
1

Gilbert location was great. I originally did a phone reservation for a car trailer at the Ellsworth location of where there did not have my trailer and we're very rude. I had to drive 60 miles (round trip) out of the way because of people not do there job correctly and was late picking my vehicle up due to U-Hauls mistake. . Very very poor customer service. I will never use U-Haul again and quiet frankly feel I should be refunded do to your company's mistake.

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Everything was perfect, thank you.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Great customer service! Thanks

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Same thing, everyone was very nice and helpful

Jimmy P. 
Évaluation :
4

Never got a final receipt when I asked for it to be emailed

Paula S. 
Évaluation :
5

Very easy to navigate the lot. Allowed me to park my car there for a few hours. Friendly, helpful, and expeditious staff.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dereck S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
2

The original estimate of miles was 50, and the tax was $7. After the trip, I only drove 41 miles, but the final tax was $13.5, which is 20 % of the total charges. I asked why fewer miles but doubled taxes. The agent told me that he also feels very much puzzled about it. I am unhappy about it.

Yang W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Love this location! We are always greeted kindly and treated well. Thanks for doing a great job!

CINNAMON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
5

Friendly and kind service.

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

I rented the UHAUL to move my parents from Mesa to Hemet CA. My friend went to pick up the trailer and upon inspecting the trailer, my friend found nails in both back tires. Can you imagine the horror of driving a trailer on HWY 10 and having not one but both tires exploding. To UHAUL's credit they upgraded the trailer size for us and sent my friend to a new location to pick it up. The problem was, I had hired a moving company to help load the trailer and had them for 2 hours. Because my friend had to go to a new location to pick up the replacement trailer, he was 45 minutes late. i hired the moving company for 2 hours and we waited 45 minutes of that 2 hours for the replacement trailer to arrive.

Greta T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Very friendly

Walter B. 
Évaluation :
5

Amazing customer service! Ladies are alway nice and sweet and just makes me want to rent a uhaul from them so I can experience the great customer service.

Alexis R. 
Évaluation :
3

All three of the staff at the counter inside the building upon check-in were awful. Not friendly. Not helpful. They made me feel like I was an unwanted distraction â€" even though I was the only customer on the premises.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teresa A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adem S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus H E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAHUNA E.  |  Premières impressions 
Évaluation :
5

I needed a little help getting in an got it the morning staff was wonderful great help.

Orisha E.  |  Online Move In 
Évaluation :
5

Deandre was great help!

Lindsey C.  |  Premières impressions 
Évaluation :
4

Logging in & out doesn't work well if other folks there.

Bob R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Expérience générale 
Évaluation :
1

I reserved a storage unit on 2/4/22 and paid for the lock. I prestigious email stating the law amount was to be refunded so I called to question why and they stated that this facility does not participate in online rentals or reservations it's first come first serve and they should state that up front and not participate in the reservation process if I'm not going to honor it. I also still have not received my receipt for the contract and payment after my visit on 3/9/22.

Jennifer P.  |  Premières impressions 
Évaluation :
3

The staff always appeared overwhelmed. I was rarely greeted when I went into the office area. And the biggest frustration was that when I did need to call and want to talk with someone at the facility, 9 times out of 10 they wouldn't answer the phone. It would flip to a general uhaul answering service. I wouldn't need someone at the general uhaul number. I needed to talk with someone at the facility. A lot of times my card wouldn't allow us in after office hours. Yet no one would answer the phone at the number provided to call with after hour concerns. This isn't the first uhaul facility I've stored my things at. But by far the least receptive to customer needs. Otherwise, my needs were met.

kim w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cintia C.  |  Online Move In 
Évaluation :
5

Whenever I came everyone was so helpful and friendly I thank everyone for their great customer service

MYRNA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Premières impressions 
Évaluation :
5

Everyone at this Uhaul location is extremely excellent, friendly, helpful and professional. Jennifer the Manager at this location runs a great crew and a tight tip-top ship. One of the best Uhaul locations in Arizona.

Chris S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Expérience générale 
Évaluation :
4

Some issues with set up/overcharges in the beginning. Overall experience was positive, Jennifer was very responsive and helpful!

Annie D.  |  Expérience générale 
Évaluation :
5

Manager Jennifer was great! Thank you!

Jesus C.  |  Expérience générale 
Évaluation :
5

Good Service, no issues to report

Thomas W.  |  Premières impressions 
Évaluation :
5

We were satisfied with your service and will definitely do business again

Debra G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caprise g.  |  Expérience générale 
Évaluation :
5

Second time using storage. Easy and smooth.

JOSEPH M.  |  Premières impressions 
Évaluation :
5

First time user and it was very easy to use and we will be back in April to rent again!

Nancy P.  |  Expérience générale 
Évaluation :
3

Some of the staff could be friendlier but overall my experience was pretty good.

lamanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENYADA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B.  |  Premières impressions 
Évaluation :
4

It was great until the 24 hour access was changed to office hours only

Robert M.  |  Expérience générale 
Évaluation :
5

Excellent

Matthew M.  |  Expérience générale 
Évaluation :
4

The price for my storage seemed a bit pricey but overall despite the early closing hours, the uhaul storage facility was a b+ rating for me. Thx UHAUL!!!!!

JOSE G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose L.  |  Expérience générale 
Évaluation :
5

Robinson went above and beyond to be helpful and courteous. He showed us around the facility gave us all the information we needed and couldn't have helped us more. Definitely will recommend Gilbert facility at Heritage pointe.

linda t.  |  Premières impressions 
Évaluation :
5

Absolutely good service.

Larry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Della C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ellie c.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful. The rates were better than many competitors in the area.

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cihan D.  |  Expérience générale 
Évaluation :
3

Im handycaped and I am very disappointed that my two rooms are in seperate buildings.

Carlia W.  |  Premières impressions 
Évaluation :
5

From start to finish I had super nice stuff helping me along the way

Erica e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA L.  |  Expérience générale 
Évaluation :
5

Would definitely recommend and use again if we need to!

Julie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaise F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W.  |  Expérience générale 
Évaluation :
5

Very helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.

Joshua T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Premières impressions 
Évaluation :
3

I was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!

BONNIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca M.  |  Premières impressions 
Évaluation :
5

Jennifer and her staff do an awesome job!

Dolores l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Premières impressions 
Évaluation :
5

My belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.

BRADLEY L.  |  Expérience générale 
Évaluation :
5

This was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago

Terrence B.  |  Expérience générale 
Évaluation :
2

I made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.

Niccolai D.  |  Premières impressions 
Évaluation :
5

I was very happy with your service and your staff are great. Merci.

Inez R.  |  Expérience générale 
Évaluation :
1

Promised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn't give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn't/wouldn't do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn't care to give to me or you didn't have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn't seem to care. Liars and thieves here. Beware!

Mark L.  |  Expérience générale 
Évaluation :
4

The Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it.  Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!

lamanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilona M.  |  Expérience générale 
Évaluation :
3

The initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!

KAREN W.  |  Expérience générale 
Évaluation :
4

Very frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can't fit within computer prompts is unfortunate. My solution would be don't move! Staff once there were great,

Sandy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth c.  |  Premières impressions 
Évaluation :
5

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret C.  |  Expérience générale 
Évaluation :
5

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel O.  |  Expérience générale 
Évaluation :
1

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly l.  |  Expérience générale 
Évaluation :
5

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob S.  |  Premières impressions 
Évaluation :
2

Rude staff members. Robinson was very friendly and helpful though.

Kelly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM J.  |  Expérience générale 
Évaluation :
1

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh

FALAINE C.  |  Premières impressions 
Évaluation :
3

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B.  |  Expérience générale 
Évaluation :
5

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy M.  |  Premières impressions 
Évaluation :
1

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.

Carly B.  |  Expérience générale 
Évaluation :
2

Staff rude

Justin S.  |  Expérience générale 
Évaluation :
5

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen C.  |  Online Move In 
Évaluation :
5

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric D.  |  Expérience générale 
Évaluation :
5

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN W.  |  Expérience générale 
Évaluation :
5

Awesome customer service! Everything was a breeze!

Jennifer H.  |  Premières impressions 
Évaluation :
5

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Premières impressions 
Évaluation :
2

Canceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.

Mitchell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
3

You are too expensive.

Brian S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica R.  |  Online Move In 
Évaluation :
5

Great place and super friendly staff.

Jason G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly s.  |  Expérience générale 
Évaluation :
3

The young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontae H.  |  Expérience générale 
Évaluation :
5

Thank you so very much

MARK W.  |  Premières impressions 
Évaluation :
5

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa O.  |  Expérience générale 
Évaluation :
4

Merci

william d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret c.  |  Expérience générale 
Évaluation :
5

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  Premières impressions 
Évaluation :