Customer Reviews for U-Haul Moving & Storage at Glenbrook

8 904 évaluations

4611 Coldwater Rd   Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd, In between Taco Bell and Mr. Coney.)

(260) 483-1165

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(260) 483-1165

4611 Coldwater Rd
Fort Wayne, IN 46825
(1 block north of the mall on Coldwater rd, In between Taco Bell and Mr. Coney.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very helpful staff

TODD E. 
Évaluation :
5

Our truck's check engine light was on, and the rear tires were indicating low pressure when we got in and turned it on. So other than the anxiety of the check engine light it was a good trip.

terri R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade D. 
Évaluation :
5

Staff were super nice and friendly. Got me in and out with the U-Haul in a timely manner. Return was a breeze! Best experience ever!

Katilyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron M. 
Évaluation :
5

Very friendly and helpful staff, easy booking and return

James D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny Y. 
Évaluation :
5

Always a pleasure!

Alicia T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

Excellent overall with friendly and amazing service.

Kong S.  |  Expérience générale 
Évaluation :
5

The staff are friendly and helpful in all the way through. I will recommend to friends and will use this business again in the future.

Kong S.  |  Online Move In 
Évaluation :
5

Was @ pleasure to do business with UBox. Have recommended to several families.

VIRGIL U. 
Évaluation :
3

Tried the online check-in to “skip the line”. After spending way more time entering drivers license information, validating identity, and jumping though various other hoops, I still had to go inside and stand in line to get my keys. Once I got the vehicle it had a “service air bag” warning on the dash, but I took it anyway (just to avoid going back inside). When I returned the vehicle , and parked in the designated return area, I took the keys inside. The next morning I get a call saying they don't have the truck, so I had to explain where it was parked and who had the keys! Apparently they found it because the final receipt was emailed to me. Not to my surprise, there was a $9 charge for fuel; saying it was 7/8 of a tank and not full. The truck was filled at a Sunoco gas station 0,5mi away from the rental facility. Writing this review is another waste of my time so I will wrap it up here. To be clear, I do not need to be contacted and I do not want anything in return. Only giving you feedback.

Jeff S. 
Évaluation :
5

The only one thing was when we returned the truck at the other location the lady that was there charged us an extra 20 dollars because she we were supposed to return it by noon which when we did rent it they guys told us before they closed. However I would prefer 3000 times better to go to the Coldwater one than the downtown just fyi. Coldwater for life.

Rodeline A. 
Évaluation :
5

It seemed like a busy Saturday morning and we only saw one person working but he was extremely friendly, professional and provided quick service to everyone waiting in line.

Carmen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chase F.  |  Expérience générale 
Évaluation :
5

The manager was top-notch. He was polite, professional, and had nothing but a great attitude while providing customer service. Definitely, will be a return customer in the future. V/R, Craig

CRAIG S. 
Évaluation :
5

Scrape windshield and snow

Jessica M. 
Évaluation :
1

Stop asking for friends phone number they said i cant rent without a second phone number.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
5

Got unit clean fast and was no problem

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
5

Everyone was helpful & professional. Had everything we needed. Only problem was the computer program used for their system. It kept glitching.

amal W. 
Évaluation :
5

Trailer was so muddy that I couldn't not see the side running lights I had to spend five dollars to clean it so I could put my stuff in there and the gate pin on the right side is so bint I could not open the gate just wish you guys would have looked at that and cleaned before I picked it up

zachery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

The only issue we ran into was that U-haul did not have the tire chucks like it shows they would be there. We had a parking spot that is inclined and when we started to load the U-box, it rolled into the street. We were able to move it so it didn't roll, but we could have had a major disaster. U-haul needs to make sure that all U-box storage containers come with chucks so the tires don't roll. I was lucky that I had my son and his two adult friends that jumped right away and stopped it from rolling all the way into the street.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

We did have problems with the truck refusing to engage in park without convincing

Melissa A. 
Évaluation :
5

No issues with the unit; it was very convenient and we always felt safe using it. The staff are friendly and helpful and we had a good experience!

Brittany O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN N. 
Évaluation :
2

We arrived to return the unit about 11 minutes before closing time. We were told by a gentleman at the counter that we would have to use the afterhours QR code of the window because he needed time to shut down his computer and close the place up to leave on time. I stated that I was back before the shop closed and that I would not like to use the online return policy. He refused to help me.

Jessica R. 
Évaluation :
4

Need to have more than one person on duty at a time.

Brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Good costume service and vary easy and stress free.

Keona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia C. 
Évaluation :
4

I felt like I should have been compensated at least something for all we went through with the truck.

David G. 
Évaluation :
5

The trailer I rented had the wires crossed. The attendant checking the lights verified they worked before I left, but after awhile I was notified that the light's were wired wrong.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chella Ganesan T. 
Évaluation :
5

Very friendly staff. Would definitely recommend to anyone needing storage space

Tammy W.  |  Expérience générale 
Évaluation :
5

All good

Steve R. 
Évaluation :
5

Everyone was friendly and very helpful and went out of their way to make sure I didn't have any issues ..

Joey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROXANNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

This uhaul location was actually able to serve me after our first reservation couldn't find the key. Luckily we just needed to move a few items, we didn't hire a moving crew who was waiting on us.

George W. 
Évaluation :
5

The truck was nice and clean but driving it sucks everything rattle and sounds like it's coming apart at highway speeds

Anthony G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Kevin and Store manager Tim have great customer service and make a already stressful situation much smoother

tashana W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorathy B.  |  Expérience générale 
Évaluation :
5

When I dropped off the passenger van at the Equipment Return location, it said to stay in vehicle, but I did not see anyone outside in the area. I just went inside and turned in the key to customer rep who said that's all I had to do.

Gary W. 
Évaluation :
4

Good customer service !

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Mike was very informative and the nicest, friendliest person. He wanted to make sure all my needs were taken care of.

Trae P. 
Évaluation :
3

Check in with the app was very cumbersome and time consuming. Truck drove like a fully loaded garbage truck. Steering and suspension need work.

Gary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omayra O. 
Évaluation :
5

Completely satisfied with pick up & drop off; I have no suggestions on improvements.

tom R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
1

I made my compliant when I returned the truck, was told he would speak with manager/owner. Instead of reaching out to me regarding the problem they simply charged my card. No recompense for the malfunctioning equipment, no apology, no nothing. Ridiculous

Sandy R. 
Évaluation :
3

I did notice that with this room 1510 I did not have a lock in the unit, and when I went to get one and try to explain the guy at the counter was definitely not interested in anything and did not even try to help. Honestly he seemed more interested in just sitting there and listening to the point he had playing loudly.

NICOLE C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda B. 
Évaluation :
1

Truck needed maintenance and owner Kevin needs not only a shower but some lessons on customer service! Very rude and unprofessional!

Ashley A. 
Évaluation :
1

Better customer service

Miguel L. 
Évaluation :
5

The rental process and drop off were simple and effortless.

Jeff S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerrica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma W. 
Évaluation :
5

great customer service at front desk

Vince L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
4

Be upfront about the actual cost of renting a vehicle.

Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Great facility lots of inventory! Other than having to drive over 100 miles to get our trucks due to limited availability was a great experience. Starting with Adriana who helped us locate the trucks in short notice. Adriana is very easy to talk with, extremely helpful and kind thank you for everything Adriana! Then Lisa in ft Wayne. Lisa was extremely helpful and patient through the credit card lock debacle. Never got frustrated or upset only patience and empathy. Thank you for everything Lisa!

Rebecca I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry T. 
Évaluation :
5

The return agent (I can't remember his name, but he had very long dark hair) was efficient and more importantly friendly, which you don't see with younger people these days. He made the return particularly enjoyable and is an asset to your company.

Terance H. 
Évaluation :
1

The most unprofessional group of people I have ever seen, including the manager, Tim. They were cussing in front of us and other customers. HORRIBLE!!!!

Manuel R. 
Évaluation :
5

Back lot a little dark - hard to see. Add some additional lighting? The guy that checked me in was very friendly and helpful… one of those guys you'd love to have as a friend!

Patrick H. 
Évaluation :
5

The first trailer the door wouldn't close the second trailer was perfect.

Robin Yvonne F. 
Évaluation :
5

Everyone went above and beyond. Great service. Awesome crew!

Robin J. 
Évaluation :
1

Truck was not swept out. Unfriendly customer service. Also, for the 2nd time, I was charged for gas and told I did not put the gas back to the original amount that the truck was rented to me with. I put the gas over the original amount both times, not sure why I'm being charged. The first time I didn't make a fuss, I thought it was a honest mistake ,but this time I have decided I will choose another company for future truck rentals. I will not use nor recommend Uhaul for future services

Bryan M. 
Évaluation :
5

Keep up the good work

Monty T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Computers moved very slowly during checkin process.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vickie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NURDIN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAJUANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL V. 
Évaluation :
5

Great service. Easy check in and return.

Mark D. 
Évaluation :
5

Friendly people and the facility was clean and easy to navigate!

Noel J.  |  Expérience générale 
Évaluation :
5

Front desk was very friendly and quickly helped me to set up a rental for the day.

James R. 
Évaluation :
3

Terrible drop off after hour instructions. Almost like the company really wants that $20 they would get if someone didn't eCheck in their vehicle online though actually dropping off the vehicle. Too stressful, literally the last thing someone wants to deal with after moving the entire day. Took 10 minutes to finally find the eCheck after hour link, (I never got an email as the instructions on the building said I would)

Kelly A. 
Évaluation :
5

Rien

thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

The staff is great, worked me in on short notice. Installation did a great job. This is second installation on two different cars in two weeks. Great people. Worked hard to exceed getting job done properly under time quoted. Have gone here for years. The computer system seems to need a little help. Thanks

PAUL K. 
Évaluation :
5

Take truck J4205 out of service. It's junk. Struggles to maintain speed and it burns gas

Juan C.  |  Premières impressions 
Évaluation :
5

They were short staffed the day I rented my equipment which made the overall process a little bit slower.

ANDREW R. 
Évaluation :
5

Your employee named Haven went above and beyond in providing outstanding customer service. She is certainly an asset to your company!

david h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry w.  |  Premières impressions 
Évaluation :
5

Bien

Bellamy H.  |  Expérience générale 
Évaluation :
4

On e rude agent but other than that all was fine

VICTOR T.  |  Expérience générale 
Évaluation :
5

The facility was clean and appears secure.

Justin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keairrase L.  |  Expérience générale 
Évaluation :
1

3 weeks into my first month with U-Haul self-storage (which is free if you rent a trailer beforehand and return it) my unit was almost cleared out by the staff. One of the employees didn't process my storage unit correctly and my name didn't attach to my unit so they assumed someone came by, put all of there stuff in the unit, and left. They broke my lock on the unit, went through my stuff, found my degree and learned my name but never contacted me. I went in by chance to grab a gaming console I left in MY unit and they were talking about how they had laid claim to all of my stuff and that they planned on clearing it out if I didn't show up within 72 hours. One of the employees even mentioned she "had dibs on my tv", I was baffled and they said they'd only give me a month for free. If this is how issues or errors are handled at U-Haul self storage I'll never be using this again, this experience wasn't made right in my eyes and after they attempted to sell my unit to someone else? I'm going to recommend my friends and acquaintances that they find a different self storage facility. This experience has upset me and it has added anxiety to an already stressful situation as I had just moved across the country.

Craig M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita M.  |  Expérience générale 
Évaluation :
5

Did have some water damage from unit but over all it was cool.

Carianna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C.  |  Premières impressions 
Évaluation :
3

Rates are too high

DEREK I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W.  |  Online Move In 
Évaluation :
1

Call 8125819723

Natasha J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather C.  |  Online Move In 
Évaluation :
5

The staff were very friendly

John D.  |  Expérience générale 
Évaluation :
5

Everyone went above and beyond to accommodate me.

Eric S.  |  Premières impressions 
Évaluation :
5

Manager or person at time lady was excellent.

Sue H.  |  Premières impressions 
Évaluation :
1

The truck that was rented to me should not have been on the roads. It had a broken headlight & the tires were completely bald, namely the driver rear. Also your staff member Desirae was extremely rude & dismissive of my safety concerns. This was a less than pleasurable experience.

Ayanna M.  |  Premières impressions 
Évaluation :
5

Awesome staff!

Brandon U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis G.  |  Premières impressions 
Évaluation :
2

I called the office and informed them I moved out after the office closed the gentleman on the phone said he closed the account and I received a email letting me know that they were charging me for another month because I didn't physically walk in the office and inform them that I moved out.

James S.  |  Expérience générale 
Évaluation :
5

I was never informed on rental contracts will hold a $20 charge if you are unable to log the truck back in after hours when I called and informed the agent that I couldn't get the truck check back in

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diangela S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa r.  |  Expérience générale 
Évaluation :
3

I still have not been reimbursed or received receipt when I left storage unit.

Michelle D.  |  Expérience générale 
Évaluation :
5

Excellent facility.

Kirk B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D.  |  Expérience générale 
Évaluation :
2

I will have ttte truck back around 11. Your mom was very helpful yestetday. Merci.

Coni T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Online Move In 
Évaluation :
5

The employee who helped me named Tim demery went above and beyond to assist me with all my questions and concerns and helped me load my car with the supplies I bought. It was amazing customer service.

Lacy K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Premières impressions 
Évaluation :
3

Reserved a storage unit, but was not available at check-in. Needed a larger unit that was available, so I let it slide, but that's a huge problem. I asked ahead of time if I was guaranteed the unit I reserved and was told yes. This was not the case.

Adam M.  |  Premières impressions 
Évaluation :
5

Amazing facility that’s heated WITH a bathroom

John D.  |  Premières impressions 
Évaluation :
5

Jennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.

CORTNEY S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
3

Customer service couldn’t leave more to be desired.

Melanie K.  |  Expérience générale 
Évaluation :
5

Josh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.

Robin F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alex M.  |  Online Move In 
Évaluation :
3

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn't much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Janet B.  |  Premières impressions 
Évaluation :
5

Friendly in Fort WYne Indiana

Amy M.  |  Premières impressions 
Évaluation :
5

Great and friendly staff

Angelia R.  |  Premières impressions 
Évaluation :
2

Unit not the size I was told it was going to be

Johnathan P.  |  Online Move In 
Évaluation :
5

Great staff. Very friendly. Helpful and knowledgeable

CYNTHIA S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C.  |  Expérience générale 
Évaluation :
5

Harrison was a big help!

patrick k.  |  Expérience générale 
Évaluation :
5

The service of trying to find me a storage unit was phenomenal. The employees worked together to help figure out the issues that were not their fault to find me a unit. Would send future customers to these employees.

Brian G.  |  Premières impressions 
Évaluation :
1

Problems the entire experience. I rented a 20 foot truck one way and was supposed to get in writing a free one month storage unit and they gave me a 10 x 10 x 7 where the capacity of the truck exceeded the amount of storage. So, I paid too much money to get the free storage unit that I could not use. Then, I had to use Public Storage not free. And the mileage costs 0,99 a mile from Uhaul. Now, I have to rent another truck from Uhaul and pay to get my personal property out of Public Storage not free and the mileage adds up. I would like my next rental truck in town free as they gave front loaded me mileage at rate and I paid that I lost out on never using. Theresa Slater 8104445848. Not happy.

Theresa S.  |  Expérience générale 
Évaluation :
1

Rented a 20 foot truck and only gave me a 10 x 10 storage unit and my stuff would not fit

Theresa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P.  |  Expérience générale 
Évaluation :
5

Dee Love - new Asst. Manager from the downtown Ft. Wayne branch is exceptional; yesterday (5/14/21) she went out of her way to accommodate my near future move needs. Other staff are excellent as well (Denise, Mike, Jennifer & Josh).

Paul V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H.  |  Premières impressions 
Évaluation :
2

I want my money back didn’t mean to get it

Aundrea L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany R.  |  Expérience générale 
Évaluation :
5

Everyone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.

Maria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany E.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby M.  |  Premières impressions 
Évaluation :
5

The storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.

Curtis N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRYAN A.  |  Premières impressions 
Évaluation :
5

Nice and clean. I had a great experience and would definitely come back for any more storage needs I may have in the future

Wanda J.  |  Expérience générale 
Évaluation :
5

Friendly staff and knowledgeable

Wanda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Expérience générale 
Évaluation :
5

We were very pleased with the security and cleanliness of this storage facility. We wouldn't hesitate to use this one again in the future.

Ronald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R.  |  Expérience générale 
Évaluation :
3

We never received a card to get access to our storage locker and that was difficult to get into then when we tried the code I entered when we bought the locker my code was changed. Then my friend rented a uhual and y'all charged her $100 which is not correct because our charges both times we rented a truck were way less than that and she made the same trip we did for our second haul.

Gabrielle D.  |  Expérience générale 
Évaluation :
4

I did have issues with the male on the phone who did the reservations! I was supposed to get a lower level bigger storage unit and when I went he gave us an upper level and smaller unit than what I was told. The lady working that day did help us but we were still stuck with the smaller unit and an upper level unit.

Gabrielle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roxanne R.  |  Expérience générale 
Évaluation :
5

The stuff was so helpful! My college kicked me out before the end of the semester. U-Haul found me a place to put my stuff in and gave me a month free! I would totally use U-Haul again in the future!

Sarah h.  |  Premières impressions 
Évaluation :
5

They were super helpful and so nice!

maureen w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger H.  |  Premières impressions 
Évaluation :
5

It was the best customer service I ever had. I got there about 20 minutes before they close and they still had a welcoming attitude. They went above and beyond what was necessary and I'm glad I went

Chris W.  |  Premières impressions 
Évaluation :
5

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Kristi M.  |  Premières impressions 
Évaluation :
4

The only problem we had was no one at uhauls fault ,the wiring on the truck was messed up, the guys at purcell okla uhaul worked their butts off to fix the problem and I commend them.

MICHAEL R.  |  Premières impressions 
Évaluation :
5

Denise was awesome!!! She superseded my expectations. Thank you so much for all your help!

Tyionne A.  |  Premières impressions 
Évaluation :
5

Great place to store stuff in-between moves.

Tracy R.  |  Expérience générale 
Évaluation :
5

Storage facility is excellent including a restroom!!

William D.  |  Expérience générale 
Évaluation :
4

Only one employee on duty worked very hard to take care of all customers needs.

Ronald K.  |  Premières impressions 
Évaluation :
5

Customer service rep was excellent fast and courteous thank you

Susan D.  |  Premières impressions 
Évaluation :
5

It was convenient and the staff was friendly and efficient.

TRINA J.  |  Expérience générale 
Évaluation :
5

Nice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!

William D.  |  Premières impressions 
Évaluation :
5

I would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit

Tamara B.  |  Expérience générale 
Évaluation :
5

Helpful, professional staff

Rachel J.  |  Premières impressions 
Évaluation :
1

Great place if you like mice in your stuff

ryan r.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Anastasia L.  |  Premières impressions 
Évaluation :
5

Nice couple run the office and are very helpful

Michael F.  |  Premières impressions 
Évaluation :
5

Excellente expérience

Cheryl M.  |  Expérience générale 
Évaluation :
5

The store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.

dolly j.  |  Expérience générale 
Évaluation :
5

We had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.

Lisa P.  |  Expérience générale 
Évaluation :
5

Hi the facility was what I expected it to be

Thomas R.  |  Expérience générale 
Évaluation :
5

They really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.

Jondeee S.  |  Expérience générale 
Évaluation :
3

Service was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.

Connor P.  |  Réservation 
Évaluation :
5

Exceptional employees and outstanding service.

PAUL V.  |  Réservation 
Évaluation :
5

Michael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!

Clifton R.  |  Expérience générale 
Évaluation :
5

I would use again

Amanda B.  |  Expérience générale 
Évaluation :
2

I was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?

Grant S.  |  Expérience générale 
Évaluation :
4

Only issue was that they were understaffed.

robert k.  |  Expérience générale 
Évaluation :
5

Josh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.

Dave R.  |  Expérience générale 
Évaluation :
5

Josh was great to work with and very responsive to any concerns we had. We will definitely use again. Merci.

joe s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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