Évaluations des clients U-Haul Moving & Storage at Hulen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hulen

Cote générale :

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Darrell C. | Premières impressions |
Évaluation :

Very Helpful

Jereon B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tondala S.
Évaluation :

Le client n'a pas laissé de commentaire.

Holly R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan D. | Premières impressions |
Évaluation :

Liked facility better when they had 24 hr access . Staff needs better comunication with repair reps so they can be aware of units that are avaliable for rent. Situation solved by employee going to unit and seeing it had been repaired and was available for rent as published online.

Martin C. | Expérience générale |
Évaluation :

Very friendly staff and always willing to help.

LINDA M. | Expérience générale |
Évaluation :

Thank you for your service. I used ya’ll for 3 yrs it was a great place to store. If I have to use you again I will come back to you all.

KRYSTAL G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RADU M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kiyanna P.
Évaluation :

Nothing, the guy there was excellent! He explained everything very clearly and was really nice.

TAMEKIA I. | Expérience générale |
Évaluation :

Ms. Tara and her staff are very good at helping, friendly and doesn't rush. Now Alta Mesa UHaul....trash not friendly, speed talking, and smoking with the whole crew instead of assisting....one guy was helpful a short guy.

Stan H. | Expérience générale |
Évaluation :

Tracy Hugle is the reason I choose Uhaul.

Ahmed O.
Évaluation :

Le client n'a pas laissé de commentaire.

David P.
Évaluation :

Staff was helpful at starting the rental early, plus points here but not so helpful when returning at 18:50 for an office that closes at 19:00. Disappointing!

Rendell F. | Premières impressions |
Évaluation :

Thank you for great service.

Pierce D. | Expérience générale |
Évaluation :

as I have stated before, I will continue to do business with this location an I recommend this location to any an everybody that needs moving supplies , storage or truck rentals. Thank You to Tracy an her wonderful crew

Sonya H.
Évaluation :

Le client n'a pas laissé de commentaire.

Chilonda S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chilonda S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandy V. | Premières impressions |
Évaluation :

Staff was very helpful when I needed assistance!

Marina H.
Évaluation :

These people don't know what they are doing over there. I have used uhaul several times and never had problems. They don't even know what size of trucks they have there. They sent me to the one on Alta Mesa n then call me to go to the one on Hulen. James was rude when I was trying to explain the situation. They told us to drop off the Uhaul way on the North side. When we could of dropped it off on the Southside.

Niomi H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pierce D. | Premières impressions |
Évaluation :

Tracy and James are very knowledgeable an very pleasant to do business with. I will always come to the Hulen store an recommend this locations for any an all moving an storage needs

Loraine M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KARI P. | Premières impressions |
Évaluation :

The gentleman was very helpful in providing a space that is smaller than the unit I've previously been renting and no longer need the additional space. He made sure to put me in the most convenient new unit that fits my current needs.

SHANON C.
Évaluation :

The agent that was working in the location was very rude when we returned the truck. Me and my husband were trying to handle some very important business when we parked the truck and still had 15 mins left on our reservation. She decided to start knocking on the truck and telling us to get out. I decided not to stoop to her level and just ignore her behavior but it was very unnecessary! Customer service could be better. No need to rush anyone and be rude about it. Message to representative; sister to sister that behavior was unnecessary and childish, do better please!

Matthew T.
Évaluation :

Both representatives I dealt with (pickup and return) were courteous, helpful and conscious of my time. If you need a rental, I would highly recommend U-Haul @ Hulen!

D Lynette N.
Évaluation :

Glad my son helped me the process after hours

Linda M.
Évaluation :

Tracy was wonderful and very nice! The van I rented was practically brand new and very clean. Check-in was a breeze if you did most of it online. It took only a few minutes to go over some paperwork and sign everything before I was out the door with the rental van. The only thing I can ask to improve upon is having more types of vehicles available to rent. Other than that, I am definitely renting from here again when I need something else.

Stan H. | Premières impressions |
Évaluation :

i left and came back. that should speak of how good this place is.

Carly N.
Évaluation :

Nothing. I had a great experience.

Edward B.
Évaluation :

Le client n'a pas laissé de commentaire.

Debbie A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LOUIS P. | Expérience générale |
Évaluation :

Tracy and James are Excellent to deal with!!!

Jesse V.
Évaluation :

Nothing ever thing turned out good

Stan H. | Expérience générale |
Évaluation :

if i ever need another mini-storage, i will choose the uhaul on hulen.

Rosie D.
Évaluation :

Customer Service was excellent that's everything and yes I would recommend this location again

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward A S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron S.
Évaluation :

The man working the day I picked up and dropped off was very helpful. I would highly recommend this uhaul location.

Roslyn W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Randy A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Troylene J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JONPIERRE M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RITTA J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jackie W.
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Angel E.
Évaluation :

Fast friendly and easy!

joelina C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charlie B. | Premières impressions |
Évaluation :

Ms. Tracy is extremely professional and helpful. I am new to the city and meeting folks like Tracy makes me feel welcome, she is very kind.

Lucy F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dwayne S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Latasha G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gary D.
Évaluation :

A larger parking lot

ANNETTE p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Arshad M.
Évaluation :

Le client n'a pas laissé de commentaire.

Erika M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia A. | Expérience générale |
Évaluation :

I had to hire lock smith to destroy my key lock before I could Move out my stuff. My unit was next to AC water dripping and the entrance of the door was all watery. The key would not open. Due to rusty inside the lock.

Pamela A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kiarah A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jarde R.
Évaluation :

Le client n'a pas laissé de commentaire.

FRED A. D.
Évaluation :

Quick and easy!

Benjamin S.
Évaluation :

Nothing. Experience was easy, contactless, and the manager was even nice to us even though we were a bit late on returning the truck.

Sheila E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

Super friendly & helpful staff! Equipment in excellent clean condition!

Michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald M. | Online Move In |
Évaluation :

Getting the unit rented online as a first month free for renting a truck was quick and easy. Instructions came on getting in, no problem, and lock with key was there as told. Moved stuff into unit and on the way out stopped in at the office to talk to the person on duty to thank him for the fine way it went and to let him know I would be making several more trips to the unit and to expect a wave when I come and go.

Agnes F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jenna R.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig Z.
Évaluation :

Van was in great condition and very clean. Pickup and drop off were quick and easy. Great customer service.

JACQUALINE G.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret K.
Évaluation :

Tracy and the security guard were so helpful!!!! They were both awesome!!!

KNEYSE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arrian O.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul H.
Évaluation :

Le client n'a pas laissé de commentaire.

VERNON T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. | Expérience générale |
Évaluation :

Staff very friendly and helpful!

Dwight G.
Évaluation :

Cumbersome signing paperwork and digital. Digital should be all thats needed.

Patrica D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Laura B.
Évaluation :

Le client n'a pas laissé de commentaire.

David V.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricky S. | Premières impressions |
Évaluation :

Every thing great.

BRIAN S.
Évaluation :

Slow pick up

Beth M.
Évaluation :

Lately my experience with UHaul has been very disapointing. I went to pick up at a location and couldnt because the keys were inside the store, which was closed. Went to another Uhaul, which charged me again for my rental and did not want to honor what I had paid. Last time my money wasnt reimburst completely. Terrible, terible customer service.

Sheila R.
Évaluation :

Mr. Steve was helpful and professional. Great attitude and friendly. Thumbs up!

ROBERT P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy H.
Évaluation :

for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

LaKitri G.
Évaluation :

Le client n'a pas laissé de commentaire.

Destiny D.
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy C.
Évaluation :

Continue proving great service

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

HEDY C.
Évaluation :

took too long to cherck out. Gas gauge was incoorcet. They said it was full but it was not - I took a photo - I put gas in it and they still overcharged me. I am not happy with this location

JAMES W. | Expérience générale |
Évaluation :

Well managed

Shamaniek R. | Premières impressions |
Évaluation :

Great prices

HEATHER G. | Expérience générale |
Évaluation :

👍

Laurin W.
Évaluation :

The customer service was wonderful! I wouldn't change a thing! I felt welcome and everything was ready for my move!

Hailey W.
Évaluation :

Le client n'a pas laissé de commentaire.

NICOLE M.
Évaluation :

The associate that helped us when picking up the appliance dolly was very rude

donald S.
Évaluation :

There is no parking area.

Nina C. | Expérience générale |
Évaluation :

no comments

Trena R.
Évaluation :

I rated above average because of the person working there and how quickly she got me checked out & on my way....not for the location itself. The physical location is in an area where safety was a concern. This is not something the person working there can control though. She was extremely nice & the van was fine. I wish uhaul could offer a more attractive price for the vans as I could have used it for more days but it was just so expensive I had to keep it to just one trip.

Dwayne M.
Évaluation :

Keep it they way it is, I had excellent service.

Scott R.
Évaluation :

Excellent run operation.

Robert K.
Évaluation :

Le client n'a pas laissé de commentaire.

Greg M.
Évaluation :

Big thanks!

terri H.
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy B.
Évaluation :

Charge rental per rate on website. I was overcharged for rental cargo van. Web says $19.95 plus mileage. Est 100 @.39 = $39. So $19.95 + $39 + $1 EF = $59.75!! I was charged $79. Called store, he says $79. I paid $99, ins and tax $20. Told me he'd adjust mileage so I dont pay for unused. He didn't!! Feel ripped off

Latoya G. | Expérience générale |
Évaluation :

.

Joyce W. | Expérience générale |
Évaluation :

Wiuld lease again. Very friendly

Rebecca. D M.
Évaluation :

Tracy H. Is lovely and an asset to your company. She is very knowledgeable as well remarkably personable. I will definitely refer to this location in the future. Thanks U-Haul - RDM

David K.
Évaluation :

My original reservation which had already been confirmed was moved to a different location than the original because the truck wasn't available. Once I got to the new destination, they did not have the size truck I order. Because I had to get into a larger vehicle I had to redo my entire reservation. However, the system was acting up and he was unable to get me into the larger vehicle even after switching computers and making a phone call for help. There was a 10' truck on site but he said it was already reserved. My original appointment was for 7:30 a.m. and at 8:15 a.m. I began complaining because I had movers waiting at my house. He then put me in the 10' which was the original size I requested. Now someone else would go through the same thing because I took their reservation. The entire process was an unnecessary inconvenience. The gentleman whom worked that morning was very polite and professional but the entire morning left a bad taste in my mouth. I'll definitely use another location next time to prevent this type of frustration.

gayla M.
Évaluation :

$19.95 is a false advertising! I went less than 15 miles and brought the truck back with a full tank. My bill was $77. $10 was for cleaning???

Andrea H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wail M.
Évaluation :

Lost a lot of time checking in and missed load drop-off time, equipment cleanliness was below average and had bad odor in the cabin....customer service needs improvement..

YVETTE J. | Expérience générale |
Évaluation :

Customer friendly!

Rita W. | Expérience générale |
Évaluation :

very friendly and helpful people.

ALBINO R. | Expérience générale |
Évaluation :

Kind and patient.

chinyere o. | Expérience générale |
Évaluation :

Great price at only $14.99/mo

Melvin A.
Évaluation :

Accompany the customer around the vehicle while being inspected. Explain the contract to the customer.

HARRY J.
Évaluation :

Hire more people like Tracy. She was an outstanding representative of your company. She met us with a friendly smile and guided us through the process quickly, completely and professionally. She definitely knows the business inside out.

ted C.
Évaluation :

Great service.

shoaib S.
Évaluation :

There was something wrong with gas, I paid $11.00 for 6 miles. It was so weird.

PETER C. | Expérience générale |
Évaluation :

I had a few items with water damage in the front of my unit, but the staff were friendly and helpful.

DONNA S.
Évaluation :

A one service

Antonio G. | Expérience générale |
Évaluation :

.

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bernard G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia C.
Évaluation :

Le client n'a pas laissé de commentaire.

Margarita S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua M.
Évaluation :

Customer service rep was rude and slow.

Patrice D. | Premières impressions |
Évaluation :

anytime I want good service, clean equipment, an a very nice clean an well maintained facility to store my belongings into storage, this is the place to come to ... Tracy an James hasn't let me down N

Patrice D.
Évaluation :

for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

Sara L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lonnie D.
Évaluation :

Van was dirty on inside but needed it.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary D. | Expérience générale |
Évaluation :

Thanks, Tracy for lending a very helping hand during my temporary need. I definitely will continue to use your facilities services for all my storage needs. Again, thanks for everything!

Gary D. | Premières impressions |
Évaluation :

The 7225 S Hulen U-Haul storage facility always exceeds my expectations; therefore, I use them for ALL my storage and moving material needs. They are the best!

Kathleen D.
Évaluation :

Can't think of anything.

Kerry P.
Évaluation :

The Attend gave great and excellent service

Michael R. | Premières impressions |
Évaluation :

T

Rita G. | Expérience générale |
Évaluation :

Staff was always very friendly and helpful kept the facilities very well maintained and clean

jack C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOYCE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rose W.
Évaluation :

Le client n'a pas laissé de commentaire.

shoaib S.
Évaluation :

The man at the desk has to retire asap; at 7:00 am he was sweating and stressed. He was fighting with the customers. I was about to rent the storage, but I had to changed my mind.

GLORIA S. | Premières impressions |
Évaluation :

I went to the uhaul office expecting to take a long time. I took a short time and very informative. I plan to continue using your unit until l don't have to. Thank you for what you have done for me.

Peter P.
Évaluation :

Gentlemen that helped us was kind and professional.

tayla L.
Évaluation :

Felt at home easy process very quick got in and out. Great van clean and easy to maneuver.

Joelle C. | Expérience générale |
Évaluation :

It was a super gesture to receive my 1st month free by email in AZ before I moved to Texas. Moving in general was expensive & it ‘s the little things that count! Thank You UHaul! very helpful!!!

GARY D. | Expérience générale |
Évaluation :

7 pm closing time is too early. Would have preferred 9:00 or 10 pm, especially on weekends.

Nicole S.
Évaluation :

James has wonderful customer service! He was so pleasant to work with, and was super efficient in getting us checked in and out.

Shaunette S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittney C.
Évaluation :

Le client n'a pas laissé de commentaire.

Theresa C.
Évaluation :

I don't see anything. Was a good experience. Good rates, good directions to my destination.

Deven D.
Évaluation :

Tracy Hugle was pleasant and very helpful

Angela T.
Évaluation :

Improvement is always great for everyone. I think all was well. Thr friendly customer service is always a must for me. I received that and more. No hassle! Wonderful experience.

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

Octavia M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joycelyn K. | Premières impressions |
Évaluation :

Very informative!

Catherine C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOYCE B.
Évaluation :

Clean climate controlled storage units, helpful employees and convenient location.

Dwight R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alisha C.
Évaluation :

Wonderful, nice very professional team of uhaul employees.

Nicole H. | Premières impressions |
Évaluation :

My service was great

Julie C. | Premières impressions |
Évaluation :

Good service but disappointed that our 8x10 had two doors which actually made unloading more difficult. This was not clear on booking.

patricia A.
Évaluation :

Le client n'a pas laissé de commentaire.

MIchael A.
Évaluation :

Y'all don't need to improve. This place is great and the young lady who checked me in was awesome!

Amandeep P.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra F. | Expérience générale |
Évaluation :

If, I ever need storage, U haul, are any other service ,that you all offer, It would definetly be you all. Thank you for your awesome service

James G. | Expérience générale |
Évaluation :

People were very friendly and the place was very nice. Thanks!!!

Kathryn b. | Expérience générale |
Évaluation :

My whole experience was great, especially due to Tracy Hugle. She was so helpful and understanding and made my experience at this location exceed my expectations. She and this location is wonderful!

Susan R. | Expérience générale |
Évaluation :

Well lit for off hours use. Never a problem. Thanks!

Rosalinda V. | Expérience générale |
Évaluation :

I will be a returning customer!

NICOLE H. | Réservation |
Évaluation :

The young lady that set everything up for me was so sweet and explained everything and she was so pleasant

CATHERINE R. | Expérience générale |
Évaluation :

Excellent staff and clean facility.

MARK F. | Expérience générale |
Évaluation :

The other person in the office besides the main guy was not to professional, he had an I don’t care attitude when I first signed up for the unit. He made me feel like I was a hassle

Carla C. | Expérience générale |
Évaluation :

This was the worst experience. I will never again use uhaul for anything. The staff is rude and unhelpful My unit broken in to. Trucks always parked in most inconvenient places

Non reviews have been submitted for this location.

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