Customer Reviews for U-Haul Moving & Storage at Hwy 280

5425 évaluations

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Anthony Duke was really helpful and kind!

Carlos C.  |  Premières impressions 
Évaluation :
1

First off, U-haul changed my pickup time and location at the last second, the night before my move. I was set up for a 9am at University and it was changed to 10:30am at como which was further away, I tried calling to see what was going on and there was a 35 minute wait. This location didn't have any utility Dolly's left either and got an appliance dolly for the same price but wasn't able to use it during my move. This location didn't seem ready to go either. I left 20 minutes late due to waiting for the truck/ dolly to be ready. Next time it would be great to have been asked if changing times and locations is okay with the customer before just doing it and making a huge inconvenience.

Alex G. 
Évaluation :
5

Best U-Haul ever employees are great Fast competent and nice I drive 5 miles further to get to this location

Paul C. 
Évaluation :
2

The staff seemed rushed and overworked, sometimes making them irritable when interacting. Hold times when I needed to call the facilities where my U box was always exceeded 30 minutes. I'd recommend having more staff available at all locations. This might elevate long hold times and overworked employees.

katie E. 
Évaluation :
5

Drop off was fast and very smooth

MARTIN M. 
Évaluation :
3

The vehicle pick up.process and drop off process with the U-Haul Android application was very frustrating. When picking up, the app would continuously refuse to o accept an alternate contact phone number. When dropping off, the app would not save the photos taken for the odometer and fuel readings. I needed to go through the process on a web browser instead (chrome).

Ashir I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leeanne T. 
Évaluation :
3

On my most recent experience, the overall experience for pick-up was quite terrible. We did order a 20' truck and when none were available, we were given a 26' prior to our rental date, for free. We were greeted upon entry by a welcoming and kind gentleman. When realizing we had signed up for 24/7 pick up and went to the lock box at back of building, the experience started to turn. We tried the app for 30 minutes with no luck to gain access to anything. As we tried everything, we eventually entered the store and expressed our issues. The kind gentleman from earlier looked up our information and had a lock code that we tried, this code was incorrect. Thankfully he remembered what it previously was and we were able to gain access. On our way out of the store, we look in the lockbox and there is nothing. Re-entering the store, we are now ~40 minutes in to this process. We tell the gentleman that there was no key, he looks on the back wall and the key is still within the store. We were very thankful that we did not try to come before/after hours for the 24/7 service as we would not have had any access. When he mentioned the uhaul was in the back lot, we searched about 4 vehicles before we started driving through the whole lot. Upon driving through the back alley, we found the uhaul that was our rental and it had not been broom cleaned from previous use. We had also rented a dolly and did not have that in the uhaul. We would recommend this location based upon past experience and the quick solution. However, we will express concern for this process to anyone we would suggest.

Logan H. 
Évaluation :
5

The service was great. Everything was ready to go and all went perfect. Thank you !!!!

Raniery D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

The manager and the employees are always friendly and helpful

YASMINA P. 
Évaluation :
5

Uhaul app i use in Seattle, doesn't work at this location

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fiona S. 
Évaluation :
5

I had the unfortunate experience of finding out a week or so before I was supposed to receive my Ubox that because of 4th of July â€" a holiday that's always on the calendar and was known well in advance â€" that rather than dropping off/picking up on 7/2 and delivering on 7/23, it would be dropped off on 7/6, picked up on 7/7, and delivered on 7/27. I opted to fill my Ubox myself at the facility on 7/2 instead after having been told that it mean it would arrive on the desired 7/23 date. I did that and the arrival date remained 7/27. I went four days with no belongings in a new state because of this mistake. On at least two occasions after speaking with multiple people, I requested a discount for this inconvenience and was ignored or directed to another person. The in-person service at the facility was substantially more helpful than the regional scheduling office in Blaine, MN over the phone, but even so I believe that I should receive a discount for going without any of my belongings for four days when I made my reservation a month and a half or more in advance. The regional scheduling office and the employee who delivered my Ubox at the destination in Austin, TX were also more helpful and luckily everything got to me safely.

Joseph R. 
Évaluation :
5

The people working at this location were great! They made the entire experience go from average to a highlight of my day.

CHRISTINE N. 
Évaluation :
1

If you want a really stoned salesman to give you constant attitude while renting a vehicle and storage locker only to kick you out of the store for asking why he's being that way this is the place to go. Vehicle smelled like marijuana too. Don't ask them to check in your vehicle, its 20 $to do so and is only mentioned in the fine print of the contract. I would advise renting from Public Storage up the street, which is what their staff told me to do. Poor service over all to put it lightly.

JEREMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yifan W. 
Évaluation :
2

Sidewall of trailer tire had severe damage and was not roadworthy. No replacement was available. Was told would get a call from regional traffic. 4 hours later still had not received a call so had to call customer service who routed me to regionale traffic where they said they had no record of a followup call needed. This was the 2nd trailer in a row that I was given a trailer with severe tire damage from this location.

Quintin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy P. 
Évaluation :
5

It was an easy process, and I appreciated their flexibility and the ease of extending my time with the truck.

Karyn E. 
Évaluation :
5

Very pleasant experience. We arrived close to closing time and they helped us get a storage unit and return the equipment. After a 18 hour drive it was refreshing to have been welcomed to our new state and help with return. The facility is clean and inviting.

BOLIVAR R. 
Évaluation :
5

Our reservation was for a pick-up at 7AM. The gentleman working that morning was AWESOME! He was managing three customers with grace,, friendliness and efficiency. I am so angry with myself for not making a note of his name, he was wonderful.

CATHERINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANNAH F. 
Évaluation :
5

Anthony Duke at the St. Paul location was wonderful!

KATHRYN P. 
Évaluation :
5

Very convenient, easy, and professional service! Merci.

MELANIE B. 
Évaluation :
4

The customer service we received was top notch!!!!!!! Lisa L. went above and beyond to get us the truck we needed!!!! Kudos to Lisa L.

LYNN B. 
Évaluation :
3

Again this was the absolute worst experience I've ever had in purchasing or renting anything, ever. I would never, ever recommend this service. Kylie in Fargo was a miserable person to talk to when I was confused as to why the hell I had drive three total hours to get my truck. So awful, but also par for the course based on everything I've ever read or heard.

MAXWELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

The app wouldn't let me connect my order to my account, and the website check in process was kind of cumbersome, but fortunately the human beings were very helpful. Anthony? I think, I forgot to write his name down) helped me through all the things that tripped me up, singlehandedly made my experience go from frustrating to great

Logan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OGNJEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAOCHI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS J. 
Évaluation :
5

Overall good experience, minus the boxes being delivered to the wrong place and then told to figure out with the current location. But the MN location was a great experience.

Arturo S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA G. 
Évaluation :
4

The 10-ft trucks are more modern and well maintained (liked the rear camera for backing up). The mobile reservation could be streamlined; at this location you have to walk a looong city block to confirm the truck is in the parking lot and then walk to get the key from the check-out building and then WALK BACK to the truck to leave. I realize one benefit of the mobile reservation is reserving a truck in advance, but that's the only benefit. Plus, the app tells you to walk to the front of the line and tell the desk attendant that you need a key for your mobile reservation ... good luck with that; there are usually people who have been waiting in line for a while and the last thing they want is for you to prance up front and cut them in line for your key. Mobile reservation is a good idea but flawed process. If you have a mobile reservation at least have the truck ready up front to minimize that back and forth.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Del P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYN W. 
Évaluation :
5

Anthony checked me in and he was the best! Efficient, friendly, and professional. So glad I picked this location for return. If I need to rent in MN I will certainly return to this location.

Kimberly W. 
Évaluation :
5

Our experience with moving a pod from Minneapolis to Arizona was great. The movers hired through Uhaul could not have been better.

MARY H. 
Évaluation :
5

UHaul is great honestly! Nothing, but a positive experience thus far and would recommend to anyone looking to move.

Kavya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G.  |  Premières impressions 
Évaluation :
5

Equipment was in excellent condition and staff was exemplary. I would definitely use this location for all my needs. Easy to locate off highway right on street corner.

Virginia S. 
Évaluation :
5

Excellent service! I don't know there names, but the people at the desk that hep you get your trucks are friendly, known what they are doing and always help!! I only like this location and will continue to business at this location and I will always recommend this location. Top rated service here and thanks!!!

Darryl L. 
Évaluation :
5

Very friendly and professional service.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

This location was fine but I originally requested a pickup much closer to where I needed to start. This was out of my way and not what I requested. I was notified 24-36 hours before my pickup of this deviation and I would've appreciated them honoring my original reservation.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ITIOLAIR G. 
Évaluation :
5

The rental agent was friendly and helpful and went out of his way to give us a positive experience.

Gregory R. 
Évaluation :
5

The customer service rep who connected the trailer for me was awesome!!! He was very friendly, informative, and diligent throughout the whole process. The drop off experience was also so easy. Thanks Uhaul on Como!

Jaak J. 
Évaluation :
5

This was by far one of the best U-Haul experiences for me. I use Uhaul multiple times a month for my work as a realtor and stager. The employees were exceptional! My only suggestion would be an easier way to do express checkout. Although the line moved fairly quick, and the truck was brought to the front of the building for me; I really like to grab and go when possible. I will be recommending this Uhaul location to my clients!

Traci C. 
Évaluation :
1

This entire process was horrible. My ubox got to me a whole month after originally promised. They refunded me for 5 days even though it obviously should have been more. I've never been more disappointed with a company and I feel completely robbed.

JESSICA NICHOLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darek R. 
Évaluation :
5

fast and professional customer service, convenient location and hours

Sarah B. 
Évaluation :
5

I Hope you will be Excelllent the next Customer you get and have hava good times

Ismail M. 
Évaluation :
5

Online reservation / online check in make your time at the counter very short. the return process was even faster and easier. the employees have always treated me with respect and are cheerful and helpful. I will definitely do business here again and will recommend this location to friends.

Paul F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hulda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay B. 
Évaluation :
2

Customer service skills by employees needs improvement.

CAITLIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie O. 
Évaluation :
5

My service person was very knowledgeable and really made my U-Haul experience great! He needs to be commended for a job well done!

Judith J. 
Évaluation :
5

The team was wonderful! I was there Saturday morning, July 3rd, and everyone was so helpful and friendly. Merci.

AUDREY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAILEY S. 
Évaluation :
3

Don't charge for gas that was already filled in the truck.

Samuel G. 
Évaluation :
5

The staff was very helpful. They went above and beyond to make sure I got the trailer hooked up safety for travel. Highly recommend this location.

TRUNG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan H. 
Évaluation :
5

The staff does and did a great job at this location. I had to return the truck after closing and the Ap was hard to understand and it didn't allow me to navigate the return, so I had to pay a 20 $return fee with no fault of mine or the Uhaul staff.

STEPHEN J. 
Évaluation :
4

Overall good experience - relatively easy in and out. We tried to do the mobile check in. It said to click 'Pick Up Truck' or someting like that in the Dashboard, but neither of us could find it. We ended up just going inside and that was just fine. They were helpful and at least the pre-registration was done. The tank was only 3/4 full. We went less than 20 miles so it's a little hard to fill up only a tiny amount back to 3/4 full.

Colin P. 
Évaluation :
5

Thank you U-haul.

Tracy F.  |  Expérience générale 
Évaluation :
3

The mobile check in process was horrible, unclear, and buggy. In the end it turned out to be useless as I could have just checked in with an agent, but the website made it seem like mobile check-in was the only option.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
3

No problem with the location. The app and website are brutal.

KEVIN F. 
Évaluation :
3

Don't talk to customers like we work for U-Haul or like we're stupid. It's not that big of a deal but it was weird interacting with the condescending manager. He was short with me and it seemed like he almost wanted me to feel disoriented as he rushed me through the steps of renting the truck. I guess maybe it sucks being a U-haul employee or something but please don't take that out on me. On that note, U-haul should treat their workers better so that they don't wind up behaving resentfully toward the customers. The experience was just awkward and involved a lot of biting my tongue while the manager spoke to me like I'm a fool, which I'm not. He even gave me shit for not seeing the signage directing people where to return their truck. Like, if the signage were put up in an effective way then I would have seen it. I guess he thought I was stupid or he wanted me to feel stupid for not seeing the signage but ultimately he behaved the fool with his lame attitude toward me. But yeah, my guess is that this guy's boss is probably an even bigger dope and that u-haul is probably run by assholes who make the bottom rung workers miserable and frustrated, which then results in negative interactions like what I experienced. So my final thought is that u-haul should raise wages and improve working conditions. Stop abusing your employees.

eric E. 
Évaluation :
5

Excellente expérience

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farron F. 
Évaluation :
5

Pro: The 26' truck I rented was reliable and an effective way to move my belongings. Con: While well maintained, the truck's long history of usage (155 000 miles) also meant that its transmission was rough, and the truck rode badly - even worse when empty.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYED M. 
Évaluation :
4

Pick up was somehow both rushed and delayed because of the number of customers vs. the number of personnel available to help. They missed putting in my furniture pads and this resulted in some of my furniture being nicked on the drive.

Jasmine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVIN F. 
Évaluation :
5

Anthony was excellent. The friendliness i have encountered. He knows the business and has all the answers to all my questions. Noah was also very helpful. I would use uhaul again because the employees at this locations!!!

Jill C. 
Évaluation :
3

The wheel was flat when we picked up our 5x8 enclosed trailer. The staff were friendly in pumping it up. There was also a lack of parking.

REID J. 
Évaluation :
4

Probably need more staff at both locations. Staff were helpful but very busy. This lead to long wait times.

KARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY H.  |  Expérience générale 
Évaluation :
5

With my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.

Michelle S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reak K.  |  Expérience générale 
Évaluation :
5

Great front desk help. Best I have seen at any U-Haul

Erik A.  |  Premières impressions 
Évaluation :
3

Thanks 😊

Carlos B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine G.  |  Premières impressions 
Évaluation :
5

My check-in process was extremely easy and the Uhaul staff were very friendly and helpful.

KENNON B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M.  |  Premières impressions 
Évaluation :
5

Staff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.

Martin P.  |  Premières impressions 
Évaluation :
5

Great service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd

floyd t.  |  Expérience générale 
Évaluation :
3

This store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Merci

Guillermo R.  |  Premières impressions 
Évaluation :
5

very helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !

Lia G.  |  Premières impressions 
Évaluation :
5

Nice and cleaned

Bienvenue G.  |  Expérience générale 
Évaluation :
5

Wonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd

floyd t.  |  Premières impressions 
Évaluation :
5

My wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.

Lynn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Expérience générale 
Évaluation :
5

Everyone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer

theodore g.  |  Online Move In 
Évaluation :
4

I didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for 5 $a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.

AMBER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen P.  |  Premières impressions 
Évaluation :
5

Your company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!

Why I A.  |  Premières impressions 
Évaluation :
5

Everything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE O.  |  Expérience générale 
Évaluation :
5

Storage area was well secured and lit.

Robyn B.  |  Premières impressions 
Évaluation :
5

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Christina B.  |  Expérience générale 
Évaluation :
5

Very clean and easy to access, the staff is very helpful.

Jaafar A.  |  Expérience générale 
Évaluation :
5

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Tammy R.  |  Premières impressions 
Évaluation :
5

Fast, friendly service

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murrie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique P.  |  Premières impressions 
Évaluation :
5

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Merci.

Leah A.  |  Expérience générale 
Évaluation :
5

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

David G.  |  Premières impressions 
Évaluation :
4

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Brian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Premières impressions 
Évaluation :
4

Price was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Sheena M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelique H.  |  Expérience générale 
Évaluation :
5

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Barbara H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rumeal S.  |  Online Move In 
Évaluation :
5

Excellent thank you very much 🙏🙏

sena a.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and friendly staff.

Erica M.  |  Expérience générale 
Évaluation :
5

Awesome service; thanks Matt!

Joona S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria e.  |  Expérience générale 
Évaluation :
5

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Diane O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madelyn M.  |  Expérience générale 
Évaluation :
4

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

ELIZABETH M.  |  Premières impressions 
Évaluation :
4

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Kyle Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDRIZAK A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDI E.  |  Premières impressions 
Évaluation :
5

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Robert M.  |  Premières impressions 
Évaluation :
5

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Gerald S.  |  Expérience générale 
Évaluation :
5

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Katlego M.  |  Premières impressions 
Évaluation :
5

Excellent customer service and facility

Maria J.  |  Premières impressions 
Évaluation :
5

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Dee M.  |  Premières impressions 
Évaluation :
3

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

Melissa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita s.  |  Expérience générale 
Évaluation :
3

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Ai Li Y.  |  Online Move In 
Évaluation :
3

Mice got into my storage unit.

Coya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya B.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful.

KEARRAIH Z.  |  Premières impressions 
Évaluation :
5

Great service!

lwabeya m.  |  Expérience générale 
Évaluation :
5

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Barbara H.  |  Premières impressions 
Évaluation :
5

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

Paul C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUNXIAO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J.  |  Expérience générale 
Évaluation :
1

infested with vermin

Kassandra M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

This location was friendly at all times even when short handed or extremely busy. Merci

Carla W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G.  |  Expérience générale 
Évaluation :
5

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Christopher D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mai T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavette n.  |  Expérience générale 
Évaluation :
5

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

MARCEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia S.  |  Expérience générale 
Évaluation :
4

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Charles C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy O.  |  Expérience générale 
Évaluation :
3

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the 121 $for the unit is needed in the moment of a pandemic.

Jason N.  |  Expérience générale 
Évaluation :
3

Although indoor storage is nice . It's a pain in the butt to get my stuff to

Joseph F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY O.  |  Expérience générale 
Évaluation :
5

Good access to highway. Friendly people helping at the desk. Good experience.

Tim L.  |  Expérience générale 
Évaluation :
5

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

MARCEL F.  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff. Safe and clean storage with easy access. Fortement recommandé!

Karen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R.  |  Expérience générale 
Évaluation :
4

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

John W.  |  Expérience générale 
Évaluation :
3

Need to deal with the apparent mice issue.

Robert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niya T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay B.  |  Expérience générale 
Évaluation :
4

Storage was a bit smaller than the dimensions provided. Should let customers know that

IRVING R.  |  Expérience générale 
Évaluation :
4

Website not user friendly. Difficult to pay fees online.

Patrick G.  |  Expérience générale 
Évaluation :
5

Merci

Jennifer M.  |  Expérience générale 
Évaluation :
5

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

ANNETTE b.  |  Expérience générale 
Évaluation :
5

nice place to store your stuff

Lemuel T.  |  Expérience générale 
Évaluation :
4

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

Tsuleng L.  |  Expérience générale 
Évaluation :
2

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

andrew t.  |  Expérience générale 
Évaluation :
1

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Elliot C.  |  Expérience générale 
Évaluation :
5

There was no toilet paper the night I was there unloading my things to put them in storage.

Roynisha R.  |  Expérience générale 
Évaluation :
5

This UHaul facility was the best I've worked with.

Adrienne S.  |  Expérience générale 
Évaluation :
5

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Diane N.  |  Expérience générale 
Évaluation :
5

The process was simple and autopay is the way to go for monthly billing.

Catherine M.  |  Expérience générale 
Évaluation :
2

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Ahmediini E.  |  Expérience générale 
Évaluation :
5

nice place & people

Karen P.  |  Expérience générale 
Évaluation :
4

Storage fees are too expensive and there are no discounts for students.

assata k.  |  Expérience générale 
Évaluation :
1

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Jane P.  |  Expérience générale 
Évaluation :
5

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

Sean G.  |  Expérience générale 
Évaluation :
5

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

joseph b.  |  Expérience générale 
Évaluation :
2

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

Charles R.  |  Expérience générale 
Évaluation :
3

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

alicia b.  |  Expérience générale 
Évaluation :
2

There are mice, make sure you wrap your belongings in plastic.

Sarah M.  |  Expérience générale 
Évaluation :
5

excellent service and facility

Ann C.  |  Expérience générale 
Évaluation :
2

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

John W.  |  Expérience générale 
Évaluation :
5

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

YAN S.  |  Expérience générale 
Évaluation :
5

.

Brendon O.  |  Expérience générale 
Évaluation :
4

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

James S.  |  Expérience générale 
Évaluation :
4

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

Cherie S.  |  Expérience générale 
Évaluation :
3

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

AMY J.  |  Expérience générale 
Évaluation :
5

The location was super convenient and made moving a much smoother process!

Laura W.  |  Expérience générale 
Évaluation :
1

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Riley M.  |  Expérience générale 
Évaluation :
5

Very good facility. I plan to use it again in the future.

Stephen B.  |  Expérience générale 
Évaluation :
3

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Abdullah A.  |  Expérience générale 
Évaluation :
5

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Adrian F.  |  Expérience générale 
Évaluation :
5

Very convenient. Loading dock area is great. Staffed by SUPER people!

Dean K.  |  Expérience générale 
Évaluation :
5

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

Hoai P.  |  Premières impressions 
Évaluation :
5

Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

PeyEe F.  |  Expérience générale 
Évaluation :
5

The guy that help us was very nice and helpful

tammy a.  |  Premières impressions 
Évaluation :
5

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Merci.

joseph b.  |  Expérience générale 
Évaluation :
5

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

Michael G.  |  Premières impressions 
Évaluation :
5

Words cannot describe how helpful customer service was

PeyEe F.  |  Premières impressions 
Évaluation :
5

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Catherine M.  |  Premières impressions 
Évaluation :
5

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Laura W.  |  Premières impressions 
Évaluation :
5

Great service.

Brendon O.  |  Premières impressions 
Évaluation :
5

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Alicia S.  |  Premières impressions 
Évaluation :
3

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Julia P.  |  Premières impressions 
Évaluation :
5

I’ll come to this location for all my Uhaul and storage needs

Clifford A.  |  Premières impressions 
Évaluation :
5

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Brittany P.  |  Premières impressions 
Évaluation :
4

The van and storage are well maintained

Regina p.  |  Premières impressions 
Évaluation :
4

Every one was Cool

lola j.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and accommodating!

Mason M.  |  Premières impressions 
Évaluation :
2

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

GILLIAN R.  |  Premières impressions 
Évaluation :
5

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

JOAN M.  |  Premières impressions 
Évaluation :
5

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Krista M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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