Customer Reviews for U-Haul Moving & Storage at Hwy 280

Évaluation :

1

The company failed to inform me that I needed to use a round lock on my storage locker and I used a u-lock. The storage company then came along and put their own lock on there and did not notify me in any way. They claimed that they called and left messages they did not. When I told him that I needed the lock removed they then proceeded to explain to me their policy multiple times but I did not need to know. When I had called to ask about the situation one lady hung up on me another one called me back 5 minutes later and told me that it wouldn't be a problem to remove the lock and then someone else called me 5 minutes after that to explain the reason for the round lock. They did try to make me purchase the lock that they put on the locker which I refused. When I arrived at the office I asked them to remove the lock and they refused until a random person claiming to be an assistant manager came along. This company denied me access to my unit for reasons I cannot explain. Nowhere anywhere does it say that I must use their lock They delayed me for a week about a policy they didn't mention, and then while I was getting the lock removed they only gave me one key which means that they held on to the second key for that locker. And of course the person who unlocked my locker told me that they had just recently had about 20 break-ins I don't know why you think any would want to use the service at that location

Évaluation :

5

Best place ever

Évaluation :

1

I went to return my van and wanted to talk over my charges after being required to travel mileage and being charged like $500, but there was a 15 year old looking boy eating food on his phone that just took my keys and said there was nothing else even though I know they are supposed to check mileage and gas etc... UNPROFFESSIONAL

Évaluation :

3

Drop off was confusing, was directed to another lot, had to back trailer into position. It would be much more customer friendly if you had signage for drop off and the rental center would store trailers where they wanted them. Agent was courteous and profession despite the process inefficiency (for the customer).

Évaluation :

5

I think your place is wonderful.

Évaluation :

5

You need to add tracking of containers. Surprised you don't have it, when it's so easy to do. If a order of toilet paper can be track, I'm guessing you should be able to track a pod, right?

Évaluation :

2

There were not enough people working on site to handle the customer flow. The individual who “helped” me was uninformed & uncaring. I am a 72 yo woman & expected to drag 2 Dollie's across a parking lot with varying elevations of more than a story. The truck had a broken side mirror & the front end was loose requiring me to steer the vehicle to maintain an even course. Is there someplace else to rent a vehicle? Everything about my experience sucked. My son returned the vehicle & had to wait in line for over 15 minutes until the person was able to help.

Évaluation :

5

Nice service I always recommend this location

Évaluation :

3

I was given a damaged truck on a rainy day. The truck had been driven into something that was too low prior to my using it and the front two corners in the top of the truck were busted open. Unfortunately, I didn't notice it until after loading the truck and rain was leaking in on my things. Also, the heating/cooling in the truck didn't work. Very disappointed that I was given bad truck.

Évaluation :

1

Make sure your trucks are serviced before you rent them out the one I rented was six quarts low on oil I wasn't able to use it at all

Évaluation :

5

My overall experience with this location and staff was exceptional! Staff is friendly, knowledgeable and extremely helpful. Facility is well maintained and I never had any problems. I appreciated that my items were well taken care of and secure. Should I need these services again, I will definitely use the Como location.

Évaluation :

2

Dirty truck, damaged and stinky. It drove ok, not great.

Évaluation :

3

Clear signage that you cannot park your personal vehicle in the lot. We didn't know and we almost got towed. Confusing since there were a few other vehicles there, but they might have been employees.

Évaluation :

3

Explain the drop-off process better. The app suggests there will be a $20 drop-off fee if the app is not used. That was not mentioned at the counter, nor was a fee assessed. I also believe that the fuel tank was not full at pick-up, even though the gauge red "F." I drove the van 28 miles and used six gallons of gas. That didn't add up for me. Lastly, I thought the van's steering was very poor, and the van seemed to have a hard time tracking straight when driving, even though new.

Évaluation :

5

Drop off location wasn't marked clearly. Gravel path behind the building wasn't marked at all. Personel was very friendly

Évaluation :

4

Have dollies available if you allow someone to reserve them beforehand! Would've saved my back a bit. Otherwise great experience.

Évaluation :

1

I had a noticeable rattle in my vehicle after the trailer hitch installation on a Friday. My return on Monday did not fix the problem. My return on Tuesday was met with an attempt to fix the problem but it was not successful and was met with the comment: "it's just engine noise" - on a 2-month old vehicle. My request for a partial refund on the installation charge was honored, but I still have to take my vehicle to somebody who can actually fix the problem caused by the faulty installation of the trailer hitch. Very unsatisfactory customer service.

Évaluation :

1

I witnessed unruly customers and just as loud staff as they tried to wrangle them. Vehicles were stolen as I was waiting in line and they installed the wrong class of hitch onto my vehicle after I clarified 3 times that it would be a class III receiver only to find it was a class II when I was given access to my car. (After I had paid) I hope this gets resolved, but as of now I am horrible displeased with the service, product, and experience of my visit.

Évaluation :

4

Good facility and location. Would recommend.

Évaluation :

1

We drove 23 miles but got billed for 326. Not even sure how we could drive that far in 4,5 hours. Staff could care less. Change their story every time I call. Newest one is that no one can do anything until the GM arrives on Monday (it's currently Tuesday). Scam scam scam

Évaluation :

2

We have been customers since 2017. We autopay on time every month. I recently got an email confirming we had "moved out". We had not. I called the facility and was told "someone put in and order to clear it out and it had been claimed by another customer." We had not done this. After a few minutes a woman got on the phone and offered a free month to us for the troubles. But it sounded like our property had already been removed. She said it was still there and we didn't need to worry. I haven't been able to get over there this week but I'm concerned things could be missing. How was someone able to close out our account and move our property? Not a great experience. I will ACTUALLY be closing out and removing our property as soon as possible.

Évaluation :

3

There is no parking for customers and my rental truck was a mess inside, never realized until I opened it at my destination.

Évaluation :

2

Correctly and promptly verify drop-off date and miles; Got charged an extra day because vehicle drop off was not verified same day and employee did not correctly check that vehicle was dropped off as contracted.

Évaluation :

1

They stole my stuff and towed .y uhaul now I can't get my stuff

Évaluation :

4

I was sent to this location because the trailer I rented was out of service and I didn't find out until I got there. I was also told at the first one that the uhaul website rents trailers they may not have available. This is a huge inconvenience not only for me but others who are waiting in line to get their rentals. The staff member was great but I feel uhaul needs to revamp their website to show accuracy of what you are renting and what is actually available. I don't blame the locations for the breakdown, uhaul needs to do better and be honest about what they have.

Évaluation :

3

The whole rental experience has been terrible. Instead of a one way rental, we had to do a round trip with the truck to Duluth and we back. Gas alone was $120! I wanted to pick up in Duluth, and closest truck was Hibbing! So we scrambled and did a round trip from here Instead. We chose a return location and someone with Uhaul says they spoke to me and changed the location, I called to change it back and was told we had asked for another different location. I did not. Confirmed that I would be dropping off at original place. Terrible customer service!

Évaluation :

1

Where to start…. We initially reserved a trailer from 10am-4pm, when we showed up to pick it up when we were ready at 11:30, the manager, Anthony Duke, told us the reservation had been cancelled. He said they cancel the orders after an hour, apparently with no warning. I said that I thought we had it from 10-4, I didn't realize that we had to pick it up promptly at 10. He took a step back and started *shouting* at me, waving his hands and building up steam “Can you imagine a world in which we let people show up whenever the hell they want?” Yes, I can- that's why I'm here during the time of my reservation to pick up my trailer. I was honestly alarmed by his demeanor and I'd already seen him yell at every customer in the shop including an elderly man who had the audacity of wanting a printed receipt. The parking lot was absolute chaos and customers were unclear where to park while coming inside, Anthony was literally yelling at people for their understandable confusion. So as Anthony is building up steam yelling at me for not understanding their cancellation policy, I told Anthony that this lecture he was giving me was not helping. There was a miscommunication, the trailer is gone, I get it, HELP me find a new solution. He said there was a smaller trailer we could use. I said, I'll take that one then. He said “Nope. There's a u-haul down the street, get out.” I've run this conversation by many people because I don't want to divorce myself from personal accountability, but all have said I did not say anything or act in a way that warranted being barred from service. Calling it a lecture may have come across cheeky, but the man was literally yelling at me, it actually felt like the most diplomatic way I could address this tantrum. So we go to another location- The staff here are also visibly annoyed by customers. There was a woman calling who was asking to speak to a manager and they were all rolling their eyes and smirking at each other while placing her on hold. I get it- I was in customer service and I know it can be frustrating when people are mad at you for things outside of your control, but I also know it's part of the job to keep those reactions away from the line of customers standing in front of you. Anyway, they finally get a reservation booked for us for a truck. They gave us the wrong info at first and a set of keys that didn't match the check out list they gave us. They acted like we were stupid for coming back to point out that the info in the link didn't match the set of keys we had. “Well yeah, we changed the truck, we told you that.” Yes, but you didn't send an updated link to match the new truck, how is our confusion unwarranted? They had the wrong info in the booking and were using my parents' contact info, who weren't even there. I don't know how verifying contact info isn't a standard part of the booking process, but here we are. They said they updated it, but everyday since my mom is getting texts and emails from u-haul about this reservation and I am not. We finally leave with the truck, do our moving, and have it back less than four hours later. We pulled the truck into the garage where it's got a sign for that size of truck. We bring the keys back to the counter and ask the man if there's anything else we need to do to check out. “Nope, we'll email you a receipt in 15 minutes.” I wish I would have stuck around to get a printed receipt, but after watching an elderly man who didn't have a computer to view the receipt get shouted at, I was too nervous to ask for it. My mom gets a call the next day that they can't find the truck- she told them she wasn't involved in this reservation and gave them my number. When they called me I told them we parked the truck where there were signs indicating trucks that size go there. “Oh, you parked in the garage, that's why we can't find it.” No, you can't find it because you have no system and your customers are doing their best in spite of it. Then my card starts getting multiple random charges totaling hundreds of dollars. Mind you, we estimated that we'd use 50 miles and we only used 20. We were told we'd be getting refunded for the unused miles. They were trying to charge me for 180 miles and saying that we had the truck for days. We had it for less than 4 hours and we used 20 miles. This has taken almost a week to rectify and we still haven't heard back from management like we were promised. I don't know what has happened to U-Haul in the five years since I last moved, but this has been the literal worst experience I've had with any company in any field in my entire life. The level of chaos, disrespect, and fraud we dealt with has left me unwilling to ever use U-Haul again.

Évaluation :

5

I was totally happy with all of the employees that I encountered especially Lisa and William, Everything was smooth with no complaning, they smiled and seemed to love their work at UHaul. Diana Scherbert

Évaluation :

3

I was to pick up the trailer on Tuesday evening and was there and got all of the paperwork done, and was told to go out to the lot and Adam would be here to hook up the trailer. Adam was no where to be found. Called the telephone # provided and that was in Atlanta. She tried to help me, but could get no one at this location. I had to come back in the next morning to pick up the trailer. I was not a happy customer.

Évaluation :

3

Customer service was below average. Very vague, unhelpful answers, wouldn't give me his time of day.

Évaluation :

4

person receiving truck was very polite.

Évaluation :

5

I use this site when any of my family moves... The people at the counter were efficient, calm and helpful. The truck was ready and instructions were clear.

Évaluation :

4

the left rear tire was low when i rented and i had to add air several times to keep pressure correct

Évaluation :

5

I did not receive my "drop off" receipt email.

Évaluation :

4

Different personnel gave different directions on how and where to drop off the trailer I rented - but got the job done.

Évaluation :

1

I got a 10 foot truck one way and the radiator paissed out all the coolent and we ended up on the side of the road and when I asked about some kind of compensation and no one wanted to do that for me at all. So next time I will go somewhere that I know they will take care of me

Évaluation :

4

Gas was below/at an 1/8 when received. I don't think that should be an acceptable limit.

Évaluation :

5

Everyone is doing a good job. My favorite rental location.

Évaluation :

5

Really great customer service. First vehicle had defective cargo door. Rep at the location got a change in vehicle immediately. She was great.

Évaluation :

5

Personnel amical

Évaluation :

5

Great Service

Évaluation :

5

Late night drop off. Thanks for that option.

Évaluation :

5

I thought it would be nice if all trucks sizes had a ramp and to not be charged for the Dolly just let them be in the truck. I also, thought it would be a great help if an attendant were at the Storage dock to assist elderly/seniors with the card entrance/exiting especially when dealing with more than one card!

Évaluation :

1

Still getting charged for this when we returned it 2 days early

Évaluation :

5

very friendly and helpful staff

Évaluation :

5

Very very helpful staff, clear answers to questions, offering helpful suggestions! I would rent Uhaul from here again!

Évaluation :

2

DYLAN OLSON was unfriendly in my rental experience. He could use some interpersonal training experience. I am a 5 time business owner in the hospitality industry. I asked a few questions and he was curt, just short of rude. Thank you for the opportunity to submit my experience.

Évaluation :

3

The cashier was really helpful. :-)

Évaluation :

3

The staff was bored and uninterested in helping. They moved very slow.

Évaluation :

1

Upon trying to retrieve my car and check in I cannot check the mileage due to not having a key available with my online check-in. I then had to go inside the building to retrieve the key, which took a great amount of time given the number of customers. The online checking experience states it saves time which my check -in experience actually was longer than expected. The truck was dirty and covered in dust, dirt and dog hair. This was very concerning as we have allergies to dog hair.

Évaluation :

1

I reserved a 26 foot van. They only had one and the key was in the service required section. But the worker told me it's fine and gave me the key and told me to walk a quarter of a mile down to the end of the property to the truck. Only to discover the truck would not start. Then I had to walk all the way back. They had no other truck that was 26 feet. I had to take a 20 foot truck which forced me to take 2 trips and double my mileage. And she told me she could issue the $50 credit to my purchase because they guaranteed my 26 foot truck and it was not there. But then I got the receipt and they never applied it. Even though she told me while I was still there that she applied it. Such a bad experience.

Évaluation :

5

All the employees were awesome and everything went better than expected. Would use uhaul again for all of my moving needs!

Évaluation :

3

The gas on the tank was almost down to zero, and paying the amount I had to pay and on top of that, I had to pay for gas to fill the tank all the way up. And then they try to charge me extra for a “cleaning fee” it was an okay experience, could have been better

Évaluation :

1

This location lost my key and charged me hundreds of dollars for their own mistake

Évaluation :

5

Will, running the desk, and Dylan helping in the yard, we're both excellent. Will was quickly providing excellent customer service to a very long line of customers.

Évaluation :

1

I didn't rent a Uhaul, my ex used my account to rent a truck. This is a huge flaw in your system. I called to report the issue to the employee and he was beyond disrespectful when I asked how someone else could rent a truck in my name without my permission??

Évaluation :

1

Well, I rented a 15 foot truck and a flat bed trailer to tow my 2013 Jeep Wrangler Sport ( which I had made them aware of what I was towing when I made reservation) When I went to load up the Jeep the next day I noticed one of the wheel harness straps had been ripped and the other strap was not long enough. So, I immediate called the service provider whom told me they couldn't help me and I was to call roadside assistance. Roadside said I needed bigger straps, because I had oversize tires (mean while these tire came standard on my Jeep.) I was working with Amanda from roadside assistance whom was very nice and helpful, however, she was met with much resistance from the service provider, as well as the tow truck driver. I believe she tried to have me purchase bigger tire straps from the original service provider, whom said he had them, but then It turns out he didn't have them, and he was real rude and disrespectful about it. I eventually lost contact with Amanda and called the U-haul store again for which I was told I could not return the trailer for a refund, and would have to drive to Colorado with an empty trailer. So I ended up making my own straps, that I had to pull over and check about every 50 miles. I eventually made it to the drop off location with no help from St. Paul U- haul, or Roadside Assistance. I will never use you again but if you want to keep your customers you should ask them what size tires they have and if they are over 30" you should tell them they need to buy their own straps, and to order them ahead of time because they have to be ordered on Amazon and it might take a few days. Also you should make them aware that they have to install them by there selves, because U-haul is not going to do a damn thing for you once you drive the truck and trailer off the lot, regardless if you get the damn insurance or not.

Évaluation :

1

The contract said it had 1/4 tank gas. It was empty, the odometer reading was inaccurate in their favor. Tire pressure system needed service. When I brought the truck back they didn't check it in and kept charging my credit card. Now I have to wait a week for a refund. A total clown show. What can you do to improve? Follow your own procedures

Évaluation :

5

William is so helpful and an awesome guy! He goes above and beyond to help get things done! Thank you so much William!

Évaluation :

4

The service out there isn't great and the app malfunctioned multiple times when I was at the location, so I had to message support. It would be nice to have an obvious wifi for people to use. Making the picture of the key drop the actually key drop would also be really helpful. The folks here are always so helpful!

Évaluation :

4

My overall experience was positive. I found that the rates were reasonable. Thank you for the good service.

Évaluation :

3

The truck was old, no pickup and go, even win it was empty. Also when driving it, your ears hurt so bad from the wind drafts coming through the windows. I had a major headache by the time I drove 90 miles. People were excellent to deal with. They do send you on a search for your own truck, which didn't work out well. It was blocked so I could not get out. It would have been nice if they would bring the truck up front for you.

Évaluation :

4

Gas tank was only 1/4 full. Was expecting it to have more gas in it to start. Otherwise great experience!

Évaluation :

1

FIRST problem. We paid for our U-Haul, the cashier tells us he doesn't have the keys in the front and that we have to walk 2 blocks around to the back of the building and speak to someone for the keys. We got there and had to wait 20+ minutes (that was allotted on my time) just for the keys that were assigned. SECOND problem. We returned our U-Haul during the working hours and handed/returned the keys to a worker. The following day, I received a call saying that we never returned the keys and they were not able to check the truck out.

Évaluation :

5

This is a huge and VERY BUSY location. Despite that, this was the EASIEST and most EFFICIENT drop-off experience especially for a huge location. Excellent service à la clientèle. Merci!

Évaluation :

5

Send a text or call 60 minutes before when the person is coming to pick up the packed U-Box container.

Évaluation :

4

Very confusing on where to pickup unit. Kept switching locations with little or no communications. If I had not called I would have wen to the wrong location. Also, I had a one way to Ohio but the drop off was shown to be in Blaine MN,.

Évaluation :

4

accommodating and good service, despite very long lines they were quick

Évaluation :

2

Hire ppl that understand what customer service is and are not in a rush or upset because they wanna go eat and there are still guests coming in.

Évaluation :

2

All 6 access spots for storage access always taken up due to "vehicles in maintenance" leaving no access to customers. Customer service was rude. A associates hung up on me via phone.

Évaluation :

5

Wonderful staff and love the vibes there. If I ever need another storage I'm only coming here <3

Évaluation :

4

Needed drive up storage where I don't have to do double work and use carts. So if you don't mind wasting time, this could work for you.

Évaluation :

3

My overall experience was above average, though staffing was usually a mixed bag. Some staff were helpful and friendly but others were dismissive and unwelcoming.

Évaluation :

1

Never gave me the key to the storage room but still charged me…

Évaluation :

5

I have rented at one other storage unit, and this by far exceeds all expectations. The staff was friendly, courteous and helpful, and the storage unit was very clean, well-lit and easy access. Thank you, I will definitely rent again if I need to!

Évaluation :

5

Ethan, the manager, took time to explain to me, the benefits of renting from U-Haul storage on a previous visit, and yesterday I was helped by Lisa, I believe, who got me through the registration process quickly, and took care of some service questions after I went to my space. I was also helped by a member of their staff with some questions about where to find my lock for the space and how to use the security key cards. Very professional, and I was very impressed with the service.

Évaluation :

5

They were very helpful

Évaluation :

1

The person checking us in was clueless regarding the condition of the trailer. It resulted in a dangerous situation of the door opening during transit and our furniture falling out onto the road. Upon return the manager was less than concerned but eventually credited the rental. The woman checking us into our storage area was very good. She was the only person there that lifted a finger to help us.

Évaluation :

5

Excellent

Évaluation :

5

Solved a 6 month storage problem

Évaluation :

1

My lock was not in the unit and the young man I try asking a question was being rude and had a bad attitude.

Évaluation :

2

Well my lock wasn't in the unit like it said it would be

Évaluation :

2

The staff at this locations are terrible. They don't communicate how to use the doors or access the units - you just have to figure it all out. They aren't helpful friendly. Give one word answers and don't offer solutions or suggestions. One staff person opened the door as my teenage daughter was trying to put the truck key in the return slot after we rented a truck & slammed into her… didn't apologize, say excuse me or anything. He just looked her up and down like she'd just hit HIM with the door. The storage unit itself was clean, the temp was correct, access was easy & the overall facility was well maintained, besides their always being u-hauls & the same vehicles parked in the loading bays leaving only 2-3 lanes available for customers. That said, regardless of the facilities - the terrible staff here mean I'll never use or recommend this location.

Évaluation :

5

Merci

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was excellent to work with, making the whole process a breeze. Unit was easy to access and felt safe and secure.

Évaluation :

5

The day I checked out it was very busy. I don't remember his name but the gentleman who helped me got other staff on track, multi tasked to get me taken care of and made it a very pleasant experience.

Évaluation :

5

280 and como ave in st. Paul staff Rock ! Great guest service! Merci.

Évaluation :

1

The employee Ethan was rude when we arrived to check in. He was impatient and not willing to help or find a solution to our situation and escalated the tension. He then threatened to cancel the reservation for the moving truck on the day of my move in. After moving out of the storage unit, my mom called to pay and end the lease. I received an email from Ethan weeks later saying there was overdue balance and the unit was not paid for which was false since it was already taken care of. I am very unhappy with our experience here and would not recommend anything other than buying boxes.

Évaluation :

4

Missing a lock inside the unit - had to go back to the desk twice to get a lock for the rental unit. Overall, staff were easy to communicate with and the only real challenge was lack of parking for the duration of the truck rental (also from Uhaul).

Évaluation :

5

Good job👍

Évaluation :

3

The signage posted directing customers on adhering to procedures for alarm security is unclear.

Évaluation :

5

Charlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.

Évaluation :

5

I had a great experience with Uhaul. The service was awesome . Thank you for your business.

Évaluation :

5

Checking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.

Évaluation :

4

Over all it was good

Évaluation :

3

There was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn't understand a word he was saying. The poops in the unit were the worse

Évaluation :

5

The staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!

Évaluation :

5

So easy!

Évaluation :

5

Since I didn't use my storage for the whole month of September do I get any money back??

Évaluation :

5

The staff was also professional and friendly. Answered all questions

Évaluation :

5

Super friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed

Évaluation :

5

Very professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.

Évaluation :

2

I never moved in and still billed for it.

Évaluation :

4

It was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.

Évaluation :

5

Team was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.

Évaluation :

5

The storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.

Évaluation :

5

All staff there is very helpful.

Évaluation :

4

I couldn't find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn't know where the room is at, plus I didn't receive that help I deserved it.

Évaluation :

3

Staff were very very unhelpful.

Évaluation :

1

I went there and didn't know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.

Évaluation :

5

Excellent facilities, excellent staff

Évaluation :

5

Roderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Merci.

Évaluation :

4

The process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.

Évaluation :

4

Would've stayed much longer, but found a similar unit for a third of this price.

Évaluation :

1

Ghetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn't choose this location

Évaluation :

4

No accommodation for trash

Évaluation :

5

Great work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !

Évaluation :

5

Best staff, polite and friendly.

Évaluation :

5

Very clean. Warm. It’s Minnesota 😂😂😂

Évaluation :

5

People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.

Évaluation :

1

I went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.

Évaluation :

1

I all ways have trouble getting through to some one on the phone