Évaluations des clients U-Haul Moving & Storage at Hwy 280

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hwy 280

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Benjamin B. le

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Great service and equipment. Easy to work with.

Benjamin B. le

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Le client n'a pas laissé de commentaire.

Sami A. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Zeinab T. le

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Frieandly staff, helpful people, and easy process. Thanks

Jonah H. le

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Le client n'a pas laissé de commentaire.

john p. le

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Le client n'a pas laissé de commentaire.

Walter L. le

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Le client n'a pas laissé de commentaire.

Brendan B. le

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Great people and very accommodating.

Brendon O. le

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Great service.

Ronald B. le

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Le client n'a pas laissé de commentaire.

Gina T. le

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Le client n'a pas laissé de commentaire.

Darlene P. le

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Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

Michael A. le

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Le client n'a pas laissé de commentaire.

linda g. le

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This location and choice of storage space was perfect for our needs.

Breanna H. le

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When we dropped off (about 10AM on a Tuesday) there was only one person working for the whole location. Not sure if it was a schedule mix-up or what, but seemed inconvenient for multiple customers.

Alexa M. le

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Service was slow. But employees were helpful.

Tim J. le

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Le client n'a pas laissé de commentaire.

Monica L. le

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Terrible customer service and I was charged twice

Richard W. le

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The tires were all worn past the tread wear indicators. Two had staples in the tread. One had a screw clearly visible. In a nine hundred mile trip I was forced to stop many extra times to air up the tires. I finally installed flat sealer to slow the leaks. a call to Uhaul roadside service was not helpful. One tie down ring was totally missing, making it impossible to properly secure my load. A trailer going over the road needs a more complete inspection. I was sent on my way with dangerous equipment. I expect a refund or compensation.

Barbara D. le

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Fix the main guy at the register's attitude, not very friendly

Aisling M. le

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Le client n'a pas laissé de commentaire.

Dingbin H. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Alicia S. le

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I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Austin A. le

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I recently went to uhaul to have a hitch installed on my car. The staff were polite and seemed as if they were trying their best. I showed up for my appointment at 11 am and it took until 4:00. Upon inspecting my car I noticed that only 3 of the 4 hitch installation bolts were used on my hitch and fasteners from my under tank fuel system were missing leaving my fuel assembly dangling by 1 bolt under my vehicle. I really hope that more throurough jobs can be accomplished for anyone looking to have a hitch installed at this location in the future. I would recommend being very cautious of these things happening if planning to use this service.

abrahim m. le

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Le client n'a pas laissé de commentaire.

Tashae N. le

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Complete the walk through on all trucks with the renter before truck leave the property. Also not charge my credit card an additional fraudulent charge 3 week after the rental was returned. Also It would be great to receive a call back from the manager as stated when a customer issue case is opened.

David F. le

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They charged over double the quote

Micayla I. le

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Your website did not allow me to process the closing of my contract. Customer service was not able to close my contract over the phone.

Cary A. le

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Le client n'a pas laissé de commentaire.

EILEEN M. le

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I have been using this U-Haul site for the last 4-5 years in the summer when my student has moved. When I reserve, check in, and submit information online - picking up the vehicle is quick.

Kelly C. le

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The gentle man that checked in my rental was extremely friendly!

Mohamed A. le

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Yes

JOHN M. le

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Le client n'a pas laissé de commentaire.

Lynn R. le

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Le client n'a pas laissé de commentaire.

Shelly B. le

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My reservation was changed the day before and made the move almost impossible. Horror service.

JEFF W. le

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This location was very convenient being right off the freeway. I did a late night drop off, which went smoothly. Plenty of space for trailers and trucks. Fairly easy to find.

DAWN F. le

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Le client n'a pas laissé de commentaire.

Hyon P. le

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Le client n'a pas laissé de commentaire.

emily a. le

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Le client n'a pas laissé de commentaire.

Elise H. le

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Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Michael A. le

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Make sure your customers are fully aware of when the truck is to be returned. I came to pick up a truck and the person before me, still had it and was going to be hours before it was returned. I had to get a “back-up truck” that was smaller.....but initially I was told “nothing for you here” (even though I had a reservation)

inez s. le

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Not the Uhaul of old that i feared. Truck was top notch. Everything was super easy to arrange. Equipment was ready when we were. We were on the road within 15 minutes of when we arrived.

Wayne M. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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I had a great experience with checking out my trailer with Pat. He did everything quickly and was very polite. However, when I returned the trailer, the individual was rude to other employees as well as me as a customer. Hopefully it was just a hot day for this particular employee and this experience didn't occur with other customers.

Carolyn W. le

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Very friendly/helpful staff. This criticism is for U-Haul as a company - the fact that you rent a truck to someone and put supplies right by the door that you charge clients to move out of the way is just awful. A tacky, scummy way to make an extra buck. Just offer the dolly and furniture pads at pickup and leave it at that. It was such an inconvenience having to maneuver around them.

johnathan d. le

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Our pick up was to be Express pick up at I PM as your location closes at this time. I booked my reservation well in advanced to ensure our truck. I called a few days before and we were told that our vehicle was a back to back rental so that the customer was not required to return their 20' vehicle uh until exactly 8 PM. This was very concerning because if the vehicle was not there at 8 PM, the previous customer decided to keep overnight or the customer did not come for hours- your system would be broken. I have rented before and my truck was not there. That is why I called. That is why I book. This back to back booking is not good if you really on lock boxes. Please consider this.

Troy Thomas O. le

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I have to say that this location (Como) was not what we had asked for and were designated by Uhaul. The original location (White Bear Ave.) said they had No storage locker in my size! I had chosen that location and signed a contract, I drove 1700 miles and was screwed! However, I was sent to the Como location and was Very Pleased at every aspect of their operation. The check in crew was awesome, they were helpful and professional. I would recommend the Como Ave location to anyone looking to be treated like the customer matters.

Brad P. le

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Reserving, pick up and drop off were quick, simple and the customer service was attentive.

Bryce M. le

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Both the gentleman who saw me off and Alex the guy who greeted me at loma linda were very helpful and easy.

Taylor P. le

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Le client n'a pas laissé de commentaire.

richard a. le

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Inside of cab of 15' truck was pretty dirty. Inside windshield and other surfaces needed to be cleaned. Online and phone reservations were pretty poor. Reserved online but never received confirmation. Called UHaul and person made reservation. Received email confirmation. Called site/location to confirm on my way to pick up equipment. They stated they don't have any record of reservation and don't handle that type of equipment. Called back UHaul and rep reserved equipment that had to be picked up in two different locations. Rep and first location 2520 Como Ave couldn't find reservation for 15' truck. Had to call back Uhaul to clarify/solve problem. This caused significant delay and we had to scramble to other location for trailer. All reps were courteous but it was not a pleasant experience.

Beneyam b. le

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Great service, old but well fumctional and clean equipment. However, your online system needs to be updated for an easy use in a rushing world. The expiration time for the picture loading of existimg damage needs to be longer than it is now. Thank U-haul.

Thomas K. le

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Maybe learn to hold you're own appointment times. A simple hitch install should not take an hour and a half

RONALD B. le

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Good customer service, fast check out and check in.

Oscar m. le

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I had a very upsetting experience with uHaul not with that particular location. I had originally reserved a trailer at University Avenue and my pick up location was moved without my approval and I didn’t have anyone notify me. Now for the como location they were nice and offered a free utility dolly and blankets because of the troubles I was having, the staff was nice and friendly.

Meghan M. le

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Le client n'a pas laissé de commentaire.

Janine D. le

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Le client n'a pas laissé de commentaire.

mark h. le

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Le client n'a pas laissé de commentaire.

alisha l. le

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Excellent customer service and very efficient!

John S. le

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I originally reserved a truck to be picked up in Albert Lea, MN. Only several days prior to pick-up was a informed that I would have to drive to a different city to pick up the truck. This left me with few options so late in the game. My wife had to drive 40 miles to drop me off and return and, of course, I had to pay for the extra fuel for the truck. Very disappointing. I will look at competitors early next time.

Blake G. le

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Le client n'a pas laissé de commentaire.

Dan P. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The engine has a pretty much constant misfire and the power steering howled loud and would not work on a hot restart.

Tabota S. le

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Lower per mile rate. Offer "discounts" to loyal and frequent customers. Provide payment provisions without taxing the customer. Online service sucks not efficient. The checkin early doesn't work. Tried it twice doesnt work. I had planned to rent it for four days for an event. Your mileage rates are so high its not worth the risk of renting. I had to travel out of my normal route due to construction. This added time and miles on my trip. Which creates more expenses for the rental. Not an efficient service. Merchant was rude impatient. I had to go to three people to handle one rental on pick up day...a huge waste of time.

Rich H. le

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Le client n'a pas laissé de commentaire.

Daniel v. le

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You did a wonderful job of transporting my son's belongings. I would recommend you to friends and family.

Julia P. le

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The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

siobhan k. le

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Le client n'a pas laissé de commentaire.

Theo A. le

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Le client n'a pas laissé de commentaire.

Liza C. le

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Once again, a great experience. Truck was ready, I was in and out in 15 minutes.

Brooke C. le

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While all of the employees were nice and polite, my experience was pretty bad. Every time I called to schedule something, I had to call an addition 2-3 times afterwards to correct a series of mistakes. The final mistake, which took the cake, was that I called one day to schedule the pick up of my ubox and three calls later over three different days, I finally got an agent to schedule the right day! It’s been exhausting. And several times when I’d call to correct something wrong on a confirmation email - the agent couldn’t even find a record of my booking. But In the end, my ubox arrived, everything inside was fine and I’m done with my move. To be honest, I will probably use u-haul again because it’s the only real affordable option when moving across the country but I’ll have to be prepared for all the mistakes. Also every single agent I spoke to complained about or blamed their ‘slow computers’ so it sounds like a lot of the mistakes were due to old technology.

Allina H. le

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Le client n'a pas laissé de commentaire.

Allina H. le

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Le client n'a pas laissé de commentaire.

Allina H. le

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Le client n'a pas laissé de commentaire.

Allina H. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Zacharia H. le

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We accidentally forgot to return the furniture dolly and they were really gracious about letting us go back and get it.

Julia W. le

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Only challenge is that there is/was not a way to easily call the store directly.

John H. le

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Le client n'a pas laissé de commentaire.

Tracie F. le

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Le client n'a pas laissé de commentaire.

Kristen G. le

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Le client n'a pas laissé de commentaire.

joseph g. le

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Le client n'a pas laissé de commentaire.

Jared M. le

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Quick and easy pick up and return of 17’ truck.

Dan S. le

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It was all good

Ann B. le

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Le client n'a pas laissé de commentaire.

Stephen E. le

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N-A

Rolf J. le

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The interior of the cab of the truck was a little dirty and sticky, but the rest of the truck was clean and in good shape. Overall, a positive renting experience. Thanks.

Anne G. le

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VERY impressed with the organizational and efficiency with signing up to rent a trailer. Will definitely use this company and location again. However, had to wait quite a long while in order to sign in to pick it up.

Jessica E. le

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Pick up process was easy - though it took longer than expected. Better return process would be great - very small return area and there was a huge line of trucks so had to create our own return parking spot and hope for the best. Otherwise, no issues and would rent from this location again.

Randy R. le

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Le client n'a pas laissé de commentaire.

Ann Marie B. le

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Le client n'a pas laissé de commentaire.

Lisa K. le

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Le client n'a pas laissé de commentaire.

Katherine H. le

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Great storage experience

Joel M. le

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Le client n'a pas laissé de commentaire.

Abdulkarim D. le

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- Respect to all customer. Twin Cities has a large population of Somalis who a re different, culturally and religiously, from the traditional African Americans and are always disrespected by others

Jamar F. le

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Allow all the equipment to be picked up from one location and be dropped off at a different Uhaul location. Today was frustratiing

Mark L. le

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The furniture dolly was not included in vehicle, and alignment was so off, when driving straight I had to have wheel at 9 o'clock, which made seeing speedometer difficult. Employees were good.

Evan J. le

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Le client n'a pas laissé de commentaire.

Chad A. le

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The location was awesome, the truck was fine, and the team working the location was totally NOT communicative, dismissive of me and other patrons, and extraordinarily slow. I tried to do the app pick up, but the truck wasn't where it was supposed to be, and the team I asked for help was annoyed I was there. I had to go back and ask them three different times to help me... very disappointing.

Delfino S. le

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No comments. Great Job. Thank you.??

robert r. le

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Le client n'a pas laissé de commentaire.

jason b. le

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Le client n'a pas laissé de commentaire.

Burton K. le

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They could have at least checked my ID. Anyone who knew I had a reservation could have picked up a truck in my name and driven off with it.

VAN H. le

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Good overall but it’s very difficult to get a hold of the staff for help via the phone

diana g. le

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All good except it smells awful. Air filtration NOT toxic fragrances would help.

Andrew J. le

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Le client n'a pas laissé de commentaire.

Palmer V. le

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Polite, professional, & efficient. Vehicle

Justin C. le

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Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Steven H. le

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Le client n'a pas laissé de commentaire.

Dylan G. le

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This was the best U-haul experience I've ever had. The two gentlemen at this location were quick, friendly, and helpful. You should give them both a raise!

Matt P. le

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Everyone I talked to was friendly and very helpful. Best UHaul/rental experience I've had. Thanks!

Justin C. le

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Personnel was helpful and accommodating, however, I arrived having been booked by mistake at a location that was not going to honor my one month free rental. After arriving at this location, the manager gave me a bit of attitude as if it was my fault, which I didn't appreciate. Everyone else and the facility, though, were spot on.

David J. le

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Excellent service, great pricing and super easy pick-up and drop off. This place is awesome!

WooSeok J. le

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Le client n'a pas laissé de commentaire.

Eric K. le

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Le client n'a pas laissé de commentaire.

Kerri K. le

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This locattion was great. This experience was horrible. We reserved a 26ft truck online over a week ago only to receive 4 phone calls telling us that the confirmation we received was no longer going to be available but they could reserve on at a different location and a smaller size truck. 7:30 ish Friday night we are again called and told that again the truck we requested was not available but if we could pick one up that night and have it back by 8am the next morning, or they could have 1 ready at 430 Saturday rather than the 10am we requested. They did find one in St. Paul we could go to and drive back to ANDOVER, paying by the mile. Had we not done our own work and just stopped into this location, we more than likely would not have had a truck. I hope to never have to rent a truck again. This was one of the worst Customer service experiences I have had.

Clifford A. le

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I’ll come to this location for all my Uhaul and storage needs

Sai Y. le

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With all the years I've rented from Uhaul, this has been the worst I've encountered. I was provided with a 17' Truck that had engine malfunctions which lead me to waste 5 hours waiting for road side assistance to assist with the issue. Uhaul didn't do a well enough job to ensure I would have a good experience nor did they and road side assistance comply with their policies to ensure my experience would be taken care of. I didn't accomplish my goal for renting the vehicle for the time I've paid for. I'm skeptical about renting equipments from Uhaul ever again as the vehicles are not trust worthy especially if I have to travel for a one way rental.

Ken M. le

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Le client n'a pas laissé de commentaire.

David Y. le

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Very accessible, staff were friendly and helpful. Very accommodating. Excellent service.

Liz C. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Lisa K. le

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Le client n'a pas laissé de commentaire.

Marissa A. le

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I originally reserved my U-haul at the Acorn Mini Storage in Roseville, but they never showed up and opened for the day! Fortunately, the 1-800 uhaul number was able to flip things around and get me my rental two and a half hours later at the Como location that was quick and easy. I WILL NEVER USE ACORN MINI STORAGE FOR UHAUL AGAIN! Thank you Como Uhual for your professionalism, speed, and ease of getting me the rental.

Ryan W. le

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Le client n'a pas laissé de commentaire.

Maureen B. le

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Nothing needed to improve! Check-in and check-out are very efficient. Staff are professional. Great experience!

MARY R. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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Very accommodating. Very friendly and helpful staff . Easy in...easy out location.

morgan c. le

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Le client n'a pas laissé de commentaire.

Stephen H. le

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Very clean well organized and the staff was very friendly and professional.

Kristin K. le

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Le client n'a pas laissé de commentaire.

Charlie K. le

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Le client n'a pas laissé de commentaire.

Maria A. le

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Explain the "late" charges in the vase that you run behind schedule due to summer street festivals.

Claire A. le

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The staff there were incredibly unhelpful, we got lost and arrived late so we were told we had to switch our reservation to a 24/7, but when we asked how to do that we were just told “I don’t know people do it on their phones.” When we tried to get more help from them they insisted they didn’t know how it worked and couldn’t help us. They put the key for our uhaul in the lockbox behind the store, but didn’t tell us where it was or which truck was ours. We stayed for nearly an hour and a half until we got a WONDERFUL woman over the phone to help us, she stayed on the phone with me until I had the key in my hand. Great service through the Uhaul customer line, very poor service from this physical location.

Allison C. le

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Le client n'a pas laissé de commentaire.

Tanya C. le

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Le client n'a pas laissé de commentaire.

Julia K. le

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Drop-off experience was fine. Very limited parking spaces, which made it difficult to bring a second car in order to leave after returning the truck.

Alex V. le

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Even though it was a really busy day and some of the employees were working with rude customers in front of me, everyone was still friendly/helped me out.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

melissa h. le

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Le client n'a pas laissé de commentaire.

Brittany P. le

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I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Ryan K. le

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Le client n'a pas laissé de commentaire.

Andrea E. le

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Le client n'a pas laissé de commentaire.

sean m. le

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Clean all the trash out of the truck

Peder O. le

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Le client n'a pas laissé de commentaire.

erik w. le

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Le client n'a pas laissé de commentaire.

Katrina X. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Olivia D. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Dropped off after hours, but everything went fine.

William D. le

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I selected the wrong trailer for what I needed. When i mentioned that they set me up with what I needed and did not charge any extra for the added work. Thanks for the service.

Demitrius F. le

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Le client n'a pas laissé de commentaire.

Jillian T. le

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Le client n'a pas laissé de commentaire.

Sara M. le

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We had a really great experience over the phone getting our questions answered and especially when I was having trouble with the website for securing moving help. When we arrived to pick up the truck we had to wait a bit despite arriving right at opening, which was a little unnerving because our moving help ended up getting to our house before we did! But that all worked out and the truck was great and well equipped. The one star I took off was probably an issue not of this location but of the UHaul website, but trying to return the truck after hours was really frustrating. Too many steps and the need for photos was really cumbersome on my dying phone. We finally just left the truck and put the keys in the drop box without completing the process, and thankfully I received a receipt the following morning verifying it had been turned in on time. I will definitely use this location again knowing that I do not need to bother with the online process to return.

Kimberly K. le

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Le client n'a pas laissé de commentaire.

Elizabeth P. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Staff wasn’t very friendly. They weren’t mean or anything, just not very welcoming or nice. Kind of made me feel like me being there was a pain in the ass or something.

Gary V. le

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Great service. We were assisted by the owner Mr. Underwood. We did everything on line and everything was ready when we arrived.

Kristin S. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Le client n'a pas laissé de commentaire.

Danette T. le

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Le client n'a pas laissé de commentaire.

thomas R. le

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The facilities were great. The truck was new and clean. The reservation process is from the middle ages. No information about where your truck will be until less than 24 hours from departure. Same with the return site info. All you get is a statement that your desired sites are noted - worst information and updating that I have experienced. Your competitors do a much better job in the reservation area. Since you may have to drive quite a ways from where you pick up the truck, and where you have to drop off the machine - your included mileage is quite tight - then you want $.40 per mile above that included mileage - probably another 5% would be reasonable.

Mark S. le

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Le client n'a pas laissé de commentaire.

Ronald J. le

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Le client n'a pas laissé de commentaire.

Regina p. le

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The van and storage are well maintained

jo a. le

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Le client n'a pas laissé de commentaire.

Jeffrey D. le

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Very helpful. Hooked up the trailer for me. Very satisfied!

allison b. le

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Will use again in the future! The guys here were personable and friendly!

jenna l. le

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Le client n'a pas laissé de commentaire.

Darlene P. le

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We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Thank you!

jeff k. le

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Person who helped me was super friendly and helpful!

SCOTT D. le

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Was available when I needed it. Thank you.

Vanessa K. le

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She was quick , professional and helpful!

Latracha M. le

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When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Anthony h. le

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Customer Service was great. Keep up the good work

Eric W. le

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Good value clean great location and helpful staff

Barbara H. le

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If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

lola j. le

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Every one was Cool

krag s. le

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Great experience at a rough patch in my life. I’m a widow. My home burned and The Uhaul team couldn’t have been better: caring, professional and have earned my loyalty.

Mason M. le

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Staff was very friendly and accommodating!

Joseph R. le

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no additional comments

bob r. le

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Great Service!

GILLIAN R. le

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I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

JUANITA H. le

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No complaints

robert r. le

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The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

krista R. le

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Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

justin l. le

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People were easy to work with

ANTHONY V. le

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No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

Lauren O. le

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UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

diana g. le

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Pat (?) was very helpful, thorough and accommodating.

JOAN M. le

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Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

waleed s. le

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I appreciate the 24 hour access

Anis T. le

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I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Melissa N. le

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Great service!

Joe F. le

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Very helpful and friendly staff.

mike B. le

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I spoke with Brian and several other staff members, all of them were wonderful

DAVID K. le

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Did hitch wiring instalation and rented a trailer. Great staff, great service.

Mark T. le

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I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You’ve got a gem of an employee there.

julie s. le

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I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

Nancy L. le

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Very good and efficient process

kimberly B. le

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There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

Daniel C. le

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With the exception of Corey, it seems the staff could care less.

Guled K. le

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There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

David R. le

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Thanks for the help!

Lanae G. le

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I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Michael L. le

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Everything worked out great. No further comments

Leah B. le

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I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

MARY J. le

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All good.

patrice T. le

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Everything was great. No complaints. Great people. Location is easy to find.

DEREK C. le

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My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

ANNIE L. le

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There was a TON of mouse poop in my storage unit. In contrast, I’ve had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

Mason M. le

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No additional comments

Karina A. le

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Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Gail C. le

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The website needs to be simplified.

Nicole N. le

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Very convenient for University students!

Theresa C. le

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Clean, easy to navigate, friendly and helpful staff

Lynda R. le

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This facility is always clean and the staff is very helpful.

Lynda R. le

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Staff is very helpful and property is well maintained.

Nathan V. le

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Thanks for all your help

casey b. le

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I've rented storage units at your facility twice now and would gladly do it again.

Scott K. le

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The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Matt M. le

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good

kevin M. le

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People get goofy sometimes, but thats the nature of move-in season

Richard N. le

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Excellent customer service and facility’

john b. le

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I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

Gary C. le

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Very nice facility

Krista M. le

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The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Elissa F. le

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We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Jean D. le

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Great experience- thank you!

CHAD C. le

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Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say “excellent” is because of the mouse droppings in the unit.

Timothy L. le

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Everything was clean and organized.

kyle w. le

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I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

hannah s. le

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Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

catherine d. le

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Very clean facility, expert staff & easy acess. Perfect !

Diane N. le

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I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

ronnie w. le

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The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

julia s. le

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Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

Kitrina B. le

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Thank you.

SOWDA M. le

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great customer service very helpful

Timothy L. le

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Friendly and efficient service.

Richard c. le

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Super nice facility and personnel!

BILL L. le

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Very helpful staff

Stephanie J. le

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No comments at this time.

michael C. le

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We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

Bradley T. le

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None

Jerry R. le

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I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Katherine M. le

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Some computer difficulties at the beginning- but staff was friendly and everything worked out!

GORDON B. le

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Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin

ann c. le

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Thanks for all your help