Customer Reviews for U-Haul Moving & Storage at Hwy 280

6 481 évaluations

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

It was good to talk to people when I called

Susan W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ben K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
1

Train the customer service people.

Yahyeh Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
5

It was a great experience, excellent service!

Ka L. 
Évaluation :
5

the people at the desk were great

Carol S. 
Évaluation :
4

I was very happy with almost all of my experience. The movers and box containers arrived early and were finished early on the arrival date. The communication with all parties was great. I was contacted a couple times to schedule the delivery of the boxes at my new location and they were on time as well. I am only frustrated that a few things arrived damaged, specifically a brand-new and pricey bed frame had a piece broken and was very scratched up. Otherwise, I am happy with the experience.

Bridget G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul n.  |  Expérience générale 
Évaluation :
4

Service agents were helpful and friendly

Marianne D. 
Évaluation :
2

We have rented from here 3 times in the past few years and every time when we get the bill after drop off - I have been overcharged. Once was $300+ more than it should have been and this time was only $10 but it just shouldn't happen. I'm not sure why I keep going back other than it's the closest location for what we need.

Trent L. 
Évaluation :
2

The location is clearly understaffed, and there is a large delay in paying the cashier for your rental, and having it connected to your vehicle in the back of the facility. The manager, whose name I believe was Sofia, was extremely helpful and doing the best she could with a limited staff and many customers.

Reid J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESTEHO D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
1

I had an awful time at the St Paul location on Universityâ€"first off they said my reservation was for Thursday when I showed up on Fridayâ€"I called the university location 2 times to change my pick up dateâ€"and I also needed to down size my trailer, but the gentlemen said not once but twice that when I show up Friday I can change the trailer then cuz we have” soooo many trailers available”. So I show up they say no trailers available they have to send me to como locationâ€"I drove to come and specifically ordered a 5x7 utility trailer with rampâ€"so I proceeded to back up to the trailer with the rampâ€"but Mike said “it's not that one pull up behind this one” I said Mikeâ€"that one does not have a ramp, he said yes it does and pointed to the “ tailgate” and said that is the rampâ€"I said no that is what they call a tailgateâ€"he said you will have to go back and change the order â€"by that time I was so upset I just wanted out of Uhaulâ€"very disappointedâ€"I tried to be so proactive by calling twice before pick up so it would be a smooth processâ€"nothing but!!

scott D. 
Évaluation :
4

Have a better system for where you should park your car when you're renting a truck/van. I was told 2 separate things and it was confusing.

Kristin P. 
Évaluation :
3

Employees are very polite and friendly but don't seem to have an urgency to get customers on their way as quickly as possible.

Lucas S. 
Évaluation :
1

I was charged 77 dollars for driving less than 11 miles. Super old truck and bad fuel economy. The truck wasn't clean too. Wouldn't recommend this.

Xin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruide X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Great service.

MARK L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kara F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell S. 
Évaluation :
2

My truck was parked in, so I wasn't able to access it for over an hour after my scheduled time. Also, I paid for and reserved a moving dolly and a utility dolly that weren't available when I arrived, even though the customers after me in line got access to one. The guys on site were helpful and did their best. Mainly seems to be communication & understaffing issues, having one or two more people would probably have made a big difference.

August M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie K.  |  Premières impressions 
Évaluation :
5

Uhaul is the best for moving. Excellent Customer Service!

lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julius H. 
Évaluation :
4

More staffed registers so that the line to pick up the truck goes faster

Emily H. 
Évaluation :
4

This store was fine. However as a company U-Haul could improve. We made a reservation for a truck and the location was moved to 2,5 hours away from us with disregard to the price we would need to pay in gas to get it to our loading place. Then the customer service on the phone said the could not reserve a closer truck that WE FOUND on the website. We had to cancel it the order the other truck. The next day the new trucks location was moved on us also. We even made sure to heave the reservation guarantee. Then I also reserved the truck for an extra day. The next day I saw thextra day was not on my reservation but I was charged for 2 EXTRA DAYS. I also spent the equivalent of a day on the phone with customer service to straighten everything out. Overall I don't think I could recommend U-Haul to anyone. I was doing a cross country trip and this was a massive pain to deal with.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
4

Excellent service à la clientèle.

Mukhtar A. 
Évaluation :
5

the attendant that attend to me is blessing to your company

Marthins O. 
Évaluation :
5

Truck was clean and ran perfectly during our run to Chicago. Staff is always sharp friendly and helpful.

John H. 
Évaluation :
1

The staff don't care about your experience at all. There's loud music playing, you get sent to two or three counters before some incompetent boob blows vape in your face before fucking up your order. They gave me a truck with 38 miles before empty. Granted, I only had to go 15 round trip, but I doubt they considered this whole drooling over the keyboards they were smacking with rocks while trying to adapt to life in the 21st century. These cavemen (and women) cannot be trusted with fire or the wheel, let alone a business that revolves around motor vehicles. I hope and pray to whatever deity may be listening that no son or daughter of God has the misfortune of ever doing business at this shack in the woods they call UHaul ever again.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul W. 
Évaluation :
5

I have already recommended that location. The staff there are very helpful. Merci!

Ivory D. 
Évaluation :
5

Good service!

dube K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAONY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drisana M. 
Évaluation :
1

Fix your systems and your employees attitudes and get back to people who contact you tomtry to file a compliment. I specifically requested to be contacted by email and was called this week while I was working and couldn't answer, but I received no email.

Drew E. 
Évaluation :
4

U-Haul gas was almost empty when picked up.

Meleah B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elite M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaurav I. 
Évaluation :
4

I couldn't find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn't know where the room is at, plus I didn't receive that help I deserved it.

ABDIFATAH O.  |  Premières impressions 
Évaluation :
3

Worst experience with renting a UBox from UHaul! Will never rent or even recommend it to anyone. First of all, my ubox was not delivered to the Downtown Raleigh location. I spent hours and 2 whole days to figure out why my box was not at Downtown Raleigh location and it was at Wake Forest. Awful communication led to me having to pay $188 to just have it delivered to my dad's home from Wake Forest which my UBox was at. Wake Forest then proceeded to not be able to deliver it for 10 whole days so I waited and then was not even able to pick it up before the 29th of July and kept pushing back the dates and hence I was charged another month for using the box. I have screen shots where Uhaul deliberately changed dates and location so they will not be held accountable for all the mess. ON TOP OF THAT, Downtown Raleigh's UHaul location charged me for storage when the UBox was at Wake Forest and was delivered by Wake Forest. Don't offer service if you can't have a system or staff to handle issues that arises.

Chingy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
3

Staff were very very unhelpful.

Everett D.  |  Premières impressions 
Évaluation :
2

the pricing wasn't clear. The website's self help isn't easy to use. The process of return wasn't made clear; i was just told to return the car there. There was a checklist that wasn't.

Shoham S. 
Évaluation :
5

There is an additional charge on my bill for coverage when I purposely didn't elect any insurance coverage. I would like it returned

Matthew S. 
Évaluation :
3

Have more help at the counter

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudia B. 
Évaluation :
3

There was a dirty brown spill on passenger seat, pistachio shells and hair all over the cabin. The truck was making very unhealthy rambling sounds when accelerating - sounds were coming from the drive train in the back of the truck.

TOMAS V. 
Évaluation :
3

When I first rented it over the phone they sent me to the acorn location was there almost 2 hours and then they sent me over to Como location almost 3 hours to rent a trailer

clarence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
1

It took over 30 minutes to get approved and get keys. Mobile checkin did not work and finally was able to get help at the desk (still took 15 minutes). Staff was very friendly and apologetic, but the system was terrible.

Santana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tisha L. 
Évaluation :
3

Instructions on the app did not match what the facility wanted for return. App said to park and put the keys in the drop box. The people wanted the truck parked under a canopy with the keys left in the truck.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Very quick and easy to pickup and return a trailer.

Karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt T. 
Évaluation :
2

Reserved a truck for a pickup at 7:30am. Time was changed for me to 9:30am but couldn't change drop off time. Why was it changed at the last minute without me knowing? Want an answer

Bradley J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
2

Service was lacking, then they charged me for fuel when they shouldn't have. When I called for a refund, they said they would give me a call the next day, never got a call. Called again and they said they would refund, still never got the refund.

Conrad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bush N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umesh G. 
Évaluation :
1

My 24 hr rental was delayed five hours, and that time was not added on to the next day. The truck also did not have the dolly that was included in my rental agreement and I was told that they were out of dollies and I was out of luck. Will never be using UHaul again, I recommend the same to everyone else. There was no attempt to make things right.

Steven J. 
Évaluation :
5

Make sure you can actually check in on mobile app

Christina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arian Z. 
Évaluation :
1

I went there and didn't know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.

Marianna B.  |  Premières impressions 
Évaluation :
2

The person at the counter was not pleasant or helpful, I had to walk two blocks in an industrial area to get my truck. When I got my truck, it was supposed to have 1/4 tank of gas in it but it was below the empty line. I was afraid i might not even make it to a gas station. I drove the truck less than 20 miles and ended up having to put $70 worth of gas in the tank and was only given a $30 credit. The lack of customer service is palpable at this uhaul location. I actually felt very taken advantage of. It may be better at other locations but I will not ever find out. Never again, uhaul.

Jency J. 
Évaluation :
2

The scene here is not good. No one told us how to 'disarm' our room, we had to figure it out. One guy here has a perpetually bad day. Bathroom lacks cleanliness, toilet paper, and paper towels. Not good, Uhaul.

Biff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrice I.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrice I. 
Évaluation :
1

1) Truck did not work, not even start on the lot --- check equipment before handing to customers. Cost me 45 minutes 2) Don't hand customer empty truck: I had 30 miles left in the tank, not knowing if this measure is accurate on an old truck makes this a scary experience. 3) Don't charge customers for gas they did not consume: I was charged for 2 gallons yet remaining mileage in the tank was 1 mile more when I returned. So easy to check, you'd think there's purpose to the theft. 4) Respond to polite and reasonable requests for addressing these issues not by hanging up after having a customer for 20 minutes on hold.

Arnd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reo A. 
Évaluation :
2

I went to the location where I was to pick up the 4x5 enclosed and they said the one they have is 'decommissioned' and they didn't have one. Reminder I'm coming from out of state and now have to find one and drive to another location to get it when of course everyone is on a schedule in moving. Not good!

SCOTT F. 
Évaluation :
5

Excellent facilities, excellent staff

Helvis M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Though I did not need any help hooking the trailer up to my vehicle and had no problem whatsoever with the rental in general, it occurred to me that if anyone that rented a trailer but were not experienced, they would be waiting a long time for help. However, I understand the challenges in finding and keeping employees. Merci!

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

All was good. Staff were great

Tracy W. 
Évaluation :
3

Vehicle was difficult to locate and when we did it was locked in by 4 other vehicles which wasted 20+ minutes of our time.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Everyone was very nice & wonderful to work with!

Cassandra U. 
Évaluation :
3

They wanted a deposit that wasn't in the original agreement. They described it being like a "hold" similar to a gas hold as if you were paying at the pump 15 years ago. I still haven't received a receipt and I haven't got my "deposit" back either. Wtf?!

Travis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl G. 
Évaluation :
3

The location needs clear signs as to where the truck should be dropped off.

Steven P. 
Évaluation :
1

worst service

hatem E. 
Évaluation :
2

The staff just didn't care about customers and kept us waiting while they talked about other business. I declined insurance but he tried to slip it in any way on the credit charge. Employees take up all the parking spots so you need to block loading bays and walk to the entrance. It's one of the largest locations I've seen. Too bad nobody takes pride in their work.

Daniel B. 
Évaluation :
5

There is a glitch with the receipt system or the order system. I keep receiving receipts even though I haven't paid for anything. There are also several unexplained charges on my account. One for the initial full amount which I have already paid and have a receipt for. There is also a rental charge which I cannot choose to pay, but shows up on my account as unpaid. I do not believe that my ubox was at the location long enough for this additional rental charge.

Natalya D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shanique E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

benard J. 
Évaluation :
5

Roderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Merci.

Danita B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lydia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meene M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah R.  |  Premières impressions 
Évaluation :
4

The process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace t.  |  Expérience générale 
Évaluation :
4

Would've stayed much longer, but found a similar unit for a third of this price.

Janelle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebony W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott B.  |  Expérience générale 
Évaluation :
1

Ghetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn't choose this location

Tierra G.  |  Expérience générale 
Évaluation :
4

No accommodation for trash

Costa V.  |  Expérience générale 
Évaluation :
5

Great work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !

Ethan A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla B.  |  Premières impressions 
Évaluation :
5

Best staff, polite and friendly.

HUDA F.  |  Expérience générale 
Évaluation :
5

Very clean. Warm. It’s Minnesota 😂😂😂

ALONZO E.  |  Expérience générale 
Évaluation :
5

People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.

Jarmo K.  |  Premières impressions 
Évaluation :
1

I went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.

Sojurner M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica M.  |  Expérience générale 
Évaluation :
1

I all ways have trouble getting through to some one on the phone

carolyn s.  |  Premières impressions 
Évaluation :
4

Wish access hours were 24 hours.

Michelle O.  |  Premières impressions 
Évaluation :
4

All staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. Merci.

Nick G.  |  Premières impressions 
Évaluation :
5

Very helpful and courteous. Willing to help with ALL my problems!!!!!

Mary L.  |  Expérience générale 
Évaluation :
5

Really liked being able to drive in and park and the carts. Everything very convenient.

CAROL J.  |  Expérience générale 
Évaluation :
4

24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.

amber r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalya G.  |  Expérience générale 
Évaluation :
5

Aucun

ERNEST C.  |  Expérience générale 
Évaluation :
5

I’m very satisfied with the staff and the attention that was provided to me.

TIMOTHY D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April C.  |  Premières impressions 
Évaluation :
2

Because of the storage place a Los things they kept cutting the locks and changing the locks I think it's a scam so they can get paid for the locks they lose the keys when they change the locks so you'll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don't lie to my face would never ever come there again

ALONZO E.  |  Premières impressions 
Évaluation :
1

Staff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don't want me there then turn around and sell things they legally aren't allowed to sell. Don't ever go here.

Douglas C.  |  Expérience générale 
Évaluation :
5

PERFECT SERVICE

ERNEST C.  |  Premières impressions 
Évaluation :
5

Thank you Evan, Ethan, and Tim! Happy New Year. Be safe

Tiffany A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATY G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHID A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Premières impressions 
Évaluation :
5

The guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul

REGINALD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani B.  |  Expérience générale 
Évaluation :
4

Communications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS

Dee M.  |  Expérience générale 
Évaluation :
5

I was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I've ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.

DAVID M.  |  Premières impressions 
Évaluation :
5

Moving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.

Marisa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martha d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delicia T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david b.  |  Expérience générale 
Évaluation :
5

Great, friendly staff. Clean place. Very secure.

MAURICIO O.  |  Premières impressions 
Évaluation :
2

Simply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.

kimberly g.  |  Premières impressions 
Évaluation :
5

Fast and friendly service! Location is very well maintained and convenient.

Natalya G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON S.  |  Premières impressions 
Évaluation :
5

Friendly staff and a well-maintained facility! Convenient location too.

Matthew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

debra j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora B.  |  Expérience générale 
Évaluation :
5

Very clean and peaceful with nice staff

Tammy R.  |  Expérience générale 
Évaluation :
5

Anthony (I believe that's his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.

Carlos C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAR R.  |  Expérience générale 
Évaluation :
4

Overall pretty swell experience

joanna O.  |  Premières impressions 
Évaluation :
5

Overtime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that's the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they're doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress

james h.  |  Expérience générale 
Évaluation :
5

Very easy and convenient with very helpful customer service.

Shanna R.  |  Premières impressions 
Évaluation :
5

Merci!

steve r.  |  Expérience générale 
Évaluation :
4

I really appreciated the company's willingness to work with me when I experienced financial difficulties.

Lisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ridwan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Z.  |  Expérience générale 
Évaluation :
5

Shout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.

Allison M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jijy S.  |  Expérience générale 
Évaluation :
5

The facility is everything I needed. The staff is friendly, efficient,band knowledgeable.

Steve L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor F.  |  Expérience générale 
Évaluation :
2

My unit was broken into through the ceiling

lee p.  |  Expérience générale 
Évaluation :
4

A big Thank you!!!

Robert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E.  |  Expérience générale 
Évaluation :
3

I move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th

annette h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martine b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K.  |  Premières impressions 
Évaluation :
5

I have recamened it to a friend

Robert H.  |  Premières impressions 
Évaluation :
1

Internal communication is non existent

Maksim Y.  |  Expérience générale 
Évaluation :
5

The staff and the facility are fabulous.

Debra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
5

Very happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.

Shoshannah Y.  |  Premières impressions 
Évaluation :
5

Really appreciate the dollies available to pack / unpack storage unit.

Robert P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl A.  |  Premières impressions 
Évaluation :
5

Patrick was very helpful, friendly and efficent.

martine b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren m.  |  Premières impressions 
Évaluation :
5

Anthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.

Nicholas K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Expérience générale 
Évaluation :
5

Salesperson was exceptional! He went above and beyond. Great team!

Assata K.  |  Premières impressions 
Évaluation :
3

There need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.

DAVID K.  |  Online Move In 
Évaluation :
5

The man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation

Laura W.  |  Premières impressions 
Évaluation :
5

Probably the best U-Haul location I’ve been to!

CHEN S.  |  Premières impressions 
Évaluation :
1

I moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.

HEATHER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Keelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.

Tanya B.  |  Online Move In 
Évaluation :
5

Anthony Duke was really helpful and kind!

Carlos C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J.  |  Premières impressions 
Évaluation :