Customer Reviews for U-Haul Moving & Storage at I-20 & 360

Évaluation :

5

I didn't notice any needed improvements

Évaluation :

4

I had a poor experience with my drop off today. As previously mentioned, my storage reservation was not honored and I had to fix it myself by calling 1-800-GOUHAUL. I am disappointed that the burden of fixing these types of problems is placed on the customer as opposed to the U-haul personnel at the store helping/having access to see what storage units are available at surrounding uHaul locations. I also had another significant inconvience at the 3020 I-20 location in Grand Prarie, where I was ultimately referred to to complete a subsititute for my storage reservation. My tow dolly had been left at the I-30 MacArthur location since I no longer needed it, and when I was ready to leave the truck at the 3020 I-20 location they informed me I could only “split the contract” by calling the 1-800-GO-UHAUL myself. After 30 minutes on the phone, someone on the other end was easily able to resolve the issue. Why not give the people in the store the ability to solve these “issues”? Once I was done with the lady on the phone I just told the people in office she said I was good to fgo and that was that. 30 minute inconvenience that could easily be avoided if the in store personnel had the ability to resolve this simple “issue”. please address the reservation system and find ways to stop placing the burden of unfulfilled reservations on the customer. It would greatly enhance the user experience and make me more likely to use uHaul's services in the future.

Évaluation :

5

Just keep the good people you have working for you.

Évaluation :

3

The lines to check in for the vehicles is insane. But the workers all work very hard in keeping the vehicles nice and tidy. Great customer service just the traffic is tough upon check in.

Évaluation :

1

Staff were friendly, great and service fast! POOR RATING goes to UHaul. I WAS DOUBLE CHARGED for two days of rental when I only used the CAR Dolly for only 6 hours.

Évaluation :

4

Rates more than doubled from $109 to $248 for the same trailer and time period. That's unacceptable. On top of that, I had to drive nearly 30 miles to pick it up vs. my preferred pick-up location. Packing blankets were not available there and I had to drive to Irving to pick them up. I was under a timeline and this has been the worst experience I've had with U-haul over the years. Although 10 % credit and an extra day given, it did not make up for the extra high rental price, gas, time and hassle we had to experience. It's disappointing that U-haul has resorted to price gouging the middle class.

Évaluation :

5

I have used this location numerous times without a single problem.

Évaluation :

5

Person that received the trailer was extremely helpful and professional.

Évaluation :

4

I pulled up to location to drop off trailer first to come back and drop off truck. There was a rude skinny person who had a attitude. He seem like an angry person. Wasn't pleasant experience because of it .

Évaluation :

2

the staff was aweful

Évaluation :

5

Appliance dolly was not operatable. Unable to secure straps.

Évaluation :

3

Tried to return the truck after hours and the U-Haul app would not upload photos. Contacted U-Haul for help and I was told that it was a technical issue and no one could help me and to leave the truck and the keys and someone would check it in in the morning for a $20 fee. I left the truck, took the keys with me and returned the next morning to avoid the fee.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

The trailer jack broke and it cost me an extra day to unload because we had to wait until a repair truck come out to fix it. Then all he did was drop the trailer he did not repair it so I had to get a floor jack to reinstall the trailer after I unloaded the truck. then when we dropped off the truck and trailer the location that we were told to drop it off called and said they were going to charge me a wrong location charge.

Évaluation :

4

Ensure the ability to check in after hours

Évaluation :

5

Friendly but very busy. Had two trucks ahead of me. Instead of making me wait to drop the trailer they took it so I would not have to wait.

Évaluation :

4

The air conditioner didn't work.

Évaluation :

4

To make sure there is enough equipment. I came at 9am and there were no dolly's which was very frustrating. Having to go to another location put me back schedule a little. But overall everything else was a breeze

Évaluation :

5

The check engine light came on before I pulled of the lot, And the driver side sun visor was broken but the truck rode well.

Évaluation :

5

Great service

Évaluation :

1

1. I didn't receive any close out contract yet I was charged with no explanation until I called customer support 2. I was charged for an extra day even though I returned the truck 2hrs before due time 3. I returned truck with extra fuel than I received. I was still charged for an extra gallon 4. The truck had a low Tyre sign up even though the tyres were of right gauge. I kept worrying about the condition of the truck all through my trip.

Évaluation :

4

I did not receive a receipt as promised.

Évaluation :

3

Customer service was not the best, we're not very helpful when we were there and had trouble entering my credit card, system locked up on lady. The man hooking up trailer was nice.

Évaluation :

5

Very efficient pick up and drop off.

Évaluation :

5

Auto transport requirements were a bit confusing for a first time (attempt) user like ourselves, but the attendant gave great customer service. She was very patient and helped us understand all the details.

Évaluation :

1

The truck I got was in very bad condition. The Mile per gallon gauge was as low as can possibly be then while on the way from the move the car truck started overheating, RPM gauge was going past it's max and the truck was smoking. I would have checked the truck myself but I was held up at the counter as well because I was not let known ahead of time this location doesn't accept cash deposits even though while I was on hold when I called to let them know there was a problem with the truck it said that they do accept cash, check and debit adding an extra 20 minutes making me late to the job I had needed the truck for. I called to let the uhaul people know what experience I was having with the truck and what can be done after this since I've never had an experience like this and never got a straight forward answer. I spoke with a manager kaitlyn which after seeming like finding ways to make it seem like I did something wrong with the truck hung up on me. I called back they didn't answer. Then I called again this morning and was on hold for 30 minutes just to walk in and see 4 people at the counter and nobody even attempting to pick up the phone. Very disappointed and the truck was very dirty when I got it and I had sharp pins and needles throughout the truck bed.

Évaluation :

4

Thank you for your service :)

Évaluation :

1

Absolutely nothing!! Y'all robbed me for a daily fee. After I turned the truck back in after using it only for a few hours. I let the manager know. I know they saw me return the truck at the time I told them. Still didn't return my money.

Évaluation :

4

They didn't have the dollies I ordered available when I picked up my uhual. Everything else was great though.

Évaluation :

1

We were given a broken truck. The driver door didn't close, so they had to switch out the truck. Setting us way behind on our move. She told us if we needed more time to just call and let them know. She never said we would be charged. So when we called for an extension and mentioned the fact that they wasted 1,5 hours of our morning she said that didn't matter and still charged us.

Évaluation :

1

Over charged when I used a truck for a day

Évaluation :

2

First off, the guy behind the desk definitely did not want to be there on a Sunday. Then the girl that was trying to hook up my trailer took forever. She obviously did not fully understand how to do it. Lastly, bring it back was just as much pain. We pulled in behind two 20ft trucks into the return line. The guy was obviously going to clean the trucks out, inside and out before ever attending to us. We just needed to drop off a small trailer.

Évaluation :

5

Service was Excellent

Évaluation :

2

Service members were rude & short. My 66 yr old mother was told no one could help her with the inspection or load a dolly. She struggled doing it by herself as she is not tech savvy and can't lift anything. Will definitely be calling corporate.

Évaluation :

5

More employees

Évaluation :

2

Poor employee behavior providing an un professional image of uhaul. Manager refused to give me a 4x7 open trailer with the pick-up as advertised on uhauls website because it wears down their vehicles more. False advertising due to a manager wanting to save money.

Évaluation :

3

Your app for return my truck, spent 55 minutes trying to download the app. Had to leave the truck without a receipt. I did put the keys in the box and and locked the truck. I had the truck there by nine it was scheduled for 10pm. I left at 9:55pm I hope I don't get charged extra money.

Évaluation :

2

they had a line to the door and the people working starting mopping in a slow pace like they had no sense of urgency to take care of the costumer, it's upsetting to see no leadership to guide them to do maintenance during slower periods of times

Évaluation :

1

Reserved a 26ft truck and showed up and no trucks were available and was sent to 2 other locations that did not have 26ft trucks either. Ended up with two 15ft trucks and had to fly someone in to drive the other and ended up paying double in gas and insurance

Évaluation :

5

The app would not accept pictures of the odometer. I tried at least 10 times. I just took a picture, documented my mileage and dropped the keys. I called the next day to ensure everything was closed out and it was.

Évaluation :

1

Please train people to not use profanity. Also get some furniture dolly's in stock.

Évaluation :

5

Amazing customer service and the general Manager Maddie was so helpful and nice

Évaluation :

4

Very busy needs more worker

Évaluation :

2

Counter help was slow as molasses and input several things incorrectly. Was told I could bring back anytime, but got a call on day of return and scolded because I thought it might be the next day.

Évaluation :

5

Excellent, great team work

Évaluation :

4

No improvement needed.

Évaluation :

1

Staff was lazy and not helpful or knowledgeable of how to handle things. Went to pick up truck at 10:30 the female that helped me had horrible customer service. The associates there act like they can't move from their seats behind the counter. She was the seat on the far side by the office. When returning the truck we had to walk inside as no one came outside. When I walked in associate (female) was on her phone and eating candy. I had to ask what to do even though the sign out side said an associate would be out to see me. I would not go back here and i would not recommend this location. It's a shame because I'm sure they get a lot of just because of the location. I would hate to think others had to deal with that. I'm a supervisor in customer service myself and i would be never let my staff have this kind of service. It did not exceed my expectations in anyway and i will not be back or recommend.

Évaluation :

1

Inexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.

Évaluation :

5

Would use again. Staff is friendly and very helpful.

Évaluation :

5

She went out her way to show the storage. Great job

Évaluation :

5

I have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it's a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.

Évaluation :

3

Turned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.

Évaluation :

3

No comment

Évaluation :

5

Very impressed

Évaluation :

5

The team at this location was really 👍 nice

Évaluation :

3

The cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.

Évaluation :

5

Very appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart

Évaluation :

5

Thanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!

Évaluation :

5

Only issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.

Évaluation :

5

Very pleased.......

Évaluation :

5

It was a convenient location, climate controlled and safe.

Évaluation :

5

Staff, and everyone was very friendly.

Évaluation :

5

Everyone was accommodating and friendly.

Évaluation :

5

The facility was always secure and clean. We've had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.

Évaluation :

5

Great help, quick service flexibility

Évaluation :

5

Respectful, organized, and made me feel comfortable being there. That's a great quality to have with storage renting. Good work. 

Évaluation :

3

I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.

Évaluation :

5

I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.

Évaluation :

5

The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.

Évaluation :

5

I really enjoyed having my 5th wheel there , very clean and we'll maintained !!

Évaluation :

4

Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location

Évaluation :

4

The only issue was that they let Pods park near the storage entrance which took a parking space.

Évaluation :

5

Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!

Évaluation :

5

I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me

Évaluation :

5

I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out

Évaluation :

5

This was the Best storage that I have rented and Yes I would recommend this as the BEST

Évaluation :

1

I wouldn't have rated it poor but they will not pro rate the monthly rate after check out. $99,95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason

Évaluation :

5

All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.

Évaluation :

5

Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She's a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.

Évaluation :

5

Thanks for a safe clean and friendly service and storage place keep up the good work.

Évaluation :

5

All of the staff friendly and helpful! Great Customer Service.

Évaluation :

5

Location provided great customer service and all employees were consistently helpful!

Évaluation :

5

The facility was well-maintained the staff was all good people thank you

Évaluation :

5

Thankful for the staff, very friendly and helpful

Évaluation :

5

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Évaluation :

5

They went above and beyond to make sure I got what I needed. Thank you - s

Évaluation :

5

Thank you for your excellent customer service and facility upkeep.

Évaluation :

5

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

Évaluation :

3

Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

Évaluation :

4

I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.

Évaluation :

5

Buy buena

Évaluation :

5

They made an annoying situation relatively peaceful.

Évaluation :

5

The staff was so accommodating and friendly. I will recommend and use again

Évaluation :

5

This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!

Évaluation :

5

Very friendly staff and the manager was very helpful and polite!

Évaluation :

1

While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.

Évaluation :

5

Madeleine was OUTSTANDING! Hopefully she's in a managerial position because she possesses strong leadership/problem solving skills!

Évaluation :

1

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!

Évaluation :

5

Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!

Évaluation :

1

While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.

Évaluation :

4

Great people to work, with friendly

Évaluation :

5

Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.

Évaluation :

5

Great!!

Évaluation :

5

Thanks

Évaluation :

5

Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.

Évaluation :

1

To high far as price

Évaluation :

5

Amazing service thanks Uhual Team *****

Évaluation :

5

Professional and friendly Good job🌷👍

Évaluation :

4

The only issue I have is that you lock up the unit if you’re only a couple of days late.

Évaluation :

4

Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also

Évaluation :

4

No complaints. Always professional

Évaluation :

3

Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.

Évaluation :

5

No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.

Évaluation :

1

Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..

Évaluation :

5

Best Customer Service, convenient and ver clean

Évaluation :

5

this location was great well maintained and safe and secure

Évaluation :

5

This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!

Évaluation :

5

The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better

Évaluation :

5

Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!

Évaluation :

5

Great!

Évaluation :

5

Best uhaul facility I ever encounter and am glad I was a customer there.

Évaluation :

5

Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+

Évaluation :

1

The worst experience I've ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn't take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should've only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn't satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there's more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I'm still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.

Évaluation :

5

Very satisfied with the service and facility. Merci

Évaluation :

5

Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.

Évaluation :

5

The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles

Évaluation :

4

Lot of the dock parking was taken.

Évaluation :

5

Excellent customer service, efficient, thorough, knowledgeable

Évaluation :

5

Door is a little broken, won’t stay up and left side is out of track.

Évaluation :

5

Thanks for your business

Évaluation :

5

Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!

Évaluation :

5

I appreciate your friendliness and professionalism

Évaluation :

3

Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building

Évaluation :

5

The person who helped me was awesome. She really knows what she's doing. Wish I could remember the name, but I'm pretty sure you can find it.

Évaluation :

3

The employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!

Évaluation :

5

Thank u so much for helping me in a time of need...

Évaluation :

5

Very satisfying

Évaluation :

4

My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.

Évaluation :

5

The flatbed dolly's helped moving.

Évaluation :

5

Kita (I believe that was her name) is so inviting! She treated me like family. She's the type of person that should be the face of the company. I wish her nothing but the best!

Évaluation :

3

Way too expensive and service is not that good U are there for the customer Not the customer to serve u

Évaluation :

5

Friendly and helpful staff!

Évaluation :

5

Facility is super clean and the staff are wonderful. Well worth the price and access.

Évaluation :

5

I had a Pleasant Experience! God Bless y’all

Évaluation :

5

Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.

Évaluation :

5

The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 

Évaluation :

5

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Évaluation :

5

Prices could be lower

Évaluation :

4

Only issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.

Évaluation :

1

The staff was limited on how they could help , because of the situation this location is in! It's very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can't get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn't know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn't tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn't the worst there were tons of other people that had to throw all their stuff away !!!! This wasn't the first time this storage place has had something like this I heard !!!

Évaluation :

2

Six plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.

Évaluation :

2

I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.

Évaluation :

5

The facility is the BEST!!!!

Évaluation :

5

I really thank you guys for helping me and my family!! God Bless😇

Évaluation :

2

The office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.

Évaluation :

5

Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great

Évaluation :

5

Love all smiling faces 🙂

Évaluation :

4

We ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we're grateful for the attention we received from the staff. Merci.

Évaluation :

4

Overall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters

Évaluation :

5

A little bit expensive but Great experience!! Thanks.

Évaluation :

5

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

Évaluation :

5

This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.

Évaluation :

3

The storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.

Évaluation :

5

Mark was very helpful, he and his staff provided excellent service.

Évaluation :

5

Thank you so much!!!!

Évaluation :

5

Mark was extremely helpful in my situation.

Évaluation :

5

Keep doing a great job!

Évaluation :

1

The customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.

Évaluation :

5

The staff was extremely helpful and friendly.

Évaluation :

5

We come every year to use your facility. It has always been a great experience. See you next year.

Évaluation :

2

Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall

Évaluation :

4

Store manager was extremely helpful!!

Évaluation :

5

Amazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.

Évaluation :

5

That was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!

Évaluation :

5

Used this facility for years. Absolutely no issues of any kind.

Évaluation :

5

Manager has been very helpful

Évaluation :

5

parking spaces not good

Évaluation :

5

the best storage site around

Évaluation :

5

They went above and beyond.

Évaluation :

5

Very nice experience.

Évaluation :

5

I was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.

Évaluation :

5

I liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you

Évaluation :

5

I'd use them again!

Évaluation :

5

Staff is "THE BEST EVER".

Évaluation :

5

Great service and location.

Évaluation :

5

Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.

Évaluation :

2

I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me

Évaluation :

5

Great Experience, everyone was helpful

Évaluation :

5

Great service and easy access. Will definitely use again.

Évaluation :

1

I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn't move in because ACCESS DENIED.

Évaluation :

4

Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.

Évaluation :

5

I was more than pleased with the results of doing business with you The employees were exceptional

Évaluation :

5

hard working group!

Évaluation :

5

Great customer service from every employee I encounter.

Évaluation :

5

Great customer service and I would highly recommend this facility.

Évaluation :

5

Very professional! Uhaul made my move and storage experience so easy from start to finish!

Évaluation :

5

Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!

Évaluation :

5

it was a pleasurable experience i will be back.

Évaluation :

1

I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.

Évaluation :

5

Excellent service

Évaluation :

1

if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g

Évaluation :

3

Aucun

Évaluation :

5

Great friendly staff

Évaluation :

4

The rental rate was too high

Évaluation :

1

I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE

Évaluation :

5

Friendly and most helpful

Évaluation :

1

There is no security!! My RV was broken into twice!! This last time I wasn't even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.

Évaluation :

5

Very greatful for the services provided.

Évaluation :

5

I would definitely go with this U haul company again..

Évaluation :

5

Clean and well kept

Évaluation :

5

Excellent

Évaluation :

5

No complaints

Évaluation :

5

My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)

Évaluation :

5

The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage

Évaluation :

5

excellent service

Évaluation :

5

What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.

Évaluation :

5

Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher

Évaluation :

5

Everyone there was awesome!

Évaluation :

5

Only one note regarding communication, please answer the phone or implement text messaging of some kind.

Évaluation :

5

Wonderful Experience

Évaluation :

5

I love the staff

Évaluation :

5

Nothing further

Évaluation :

5

I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.

Évaluation :

5

Merci

Évaluation :

2

I've delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.

Évaluation :

5

Claudia was extremely helpful, and I can't say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Merci.

Évaluation :

5

THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS

Évaluation :

5

The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It's refreshing to deal with someone like her who cares about the customer.

Évaluation :

2

Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi

Évaluation :

3

My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.

Évaluation :

5

I had two storage units there for over 5 years and my things were safe and secure. Great service!

Évaluation :

5

Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark

Évaluation :

3

Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.

Évaluation :

4

s/o

Évaluation :

4

Mice are a problem. I did not bring then, they are there.

Évaluation :

2

The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.

Évaluation :

1

I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.

Évaluation :

5

Mark was really helpful and kind

Évaluation :

5

The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.

Évaluation :

5

Awesome crew

Évaluation :

1

My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.

Évaluation :

2

I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.

Évaluation :

5

All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.

Évaluation :

5

THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!

Évaluation :

5

Great service..

Évaluation :

2

No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...

Évaluation :

5

The staff was more than courteous, helpful, and professional. Will use this facility again if need be.

Évaluation :

5

This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.

Évaluation :

3

I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.

Évaluation :

5

All were helpful and professional thank you for Your curtesy.