Customer Reviews for U-Haul Moving & Storage at I-20 & 360

Évaluation :

1

It would be expected that U-haul would provide directions on how to disengage the towing enablement in the truck so that the truck does not consume so much fuel when I did not inform U-haul that I needed to tow. The truck consumed over 50 dollars worth of fuel for 22miles of driving. The staff that I dropped the key with actually had the nerve to laugh at me when I asked why the truck consumed so much fuel for such a mileage. It seems to me that U-haul did this knowing that a lot of customers would overlook this and just pay. This is a scam and a company of this size should not need to scam customers particularly when new companies can spring up and compete with your company based on the scamming customers have gone through with your company. Furthermore, it kills the reputation of your company if there was one before. I will not use your company again due to this.

Évaluation :

1

The young lady inside was helpful. The other young lady sent to hook up trailer was rude and wouldn't listen to a driver who has 35 years of pulling and hooking up to a trailer. She also forced me to buy extra parts that I already had. No happy at all. I rented at the last minute so I was in a jam.

Évaluation :

3

I am not happy because I was charged for July and I moved out on June 30, 2022.

Évaluation :

3

The truck had or have transmission issues It sounded like the brakes were engaged the entire time for the trip. I couldn't or wasn't able to swap the vehicle because there was not any available.

Évaluation :

5

Continue with great service.

Évaluation :

1

I was overcharged due to the fact that my rental return time was entered incorrectly! The young ladies at the Grand Prairie store were more interested in conversing with one another about the baby one of the girls had there in the store. I brought the key to them stating that I did not want to be charged extra and did I have to use the online process. She said no that only applies to the after hour process and that all I needed to do was return the key to the truck and all would be fine. That certainly was not the case. I should have followed my gut and insisted on a return receipt on the spot but I was extremely tired and sweaty after moving in 103 degree heat. Totally unacceptable...

Évaluation :

5

Overall were excellent service!

Évaluation :

3

We had rats in our unit that ruined all our stuff Had to throw away half of it there was mice dried up all over our stuff dead mice in our clothes so over all no I would not Recommend to my friends

Évaluation :

5

Truck was old and noisy, may have an exhaust leak.

Évaluation :

5

Oui

Évaluation :

5

They do and excellent job , and they work with you.

Évaluation :

4

I understand that every facility is different and it was also my fault for going when help was unavailable, but the instructions to get inside were not clear. I didn't know that I had to enter my code twice. On keypads located less than 50 steps away from each other no less. I would add those steps to the move in email. Other than that the facility was clean and move in was easy.

Évaluation :

5

Everything was perfect customer service was excellent

Évaluation :

5

Manger was great

Évaluation :

5

Checkout process was so easy & the team was warm and welcoming.

Évaluation :

5

Clean storage unit

Évaluation :

5

Obviously this have been together for awhile. Courteous. Knowledgeable and efficient. GreT job no change needed!

Évaluation :

2

No one there. Drove up to an empty lot and didn't see anyone working. Office empty as well. Finally saw the one person working but it took him a while to get to me. The location wasn't crazy busy - i just only saw one guy working in the half hour I spent on the lot and inside.

Évaluation :

3

Gas was not 5 at the time of use of this truck

Évaluation :

5

Excellent

Évaluation :

4

Maybe some more employees

Évaluation :

5

Everyone and everything was efficient and great 👍🏿

Évaluation :

5

Ne s'applique pas

Évaluation :

2

Didn't have the two dolly's we reserved making our move horrid!!! The people at the front desk didn't seem to know anything! Check in took forever. Worst experience with uhaul ever! Not happy

Évaluation :

3

Had a trailer rented for 6 hours was late 1:30 still got charged for another 6

Évaluation :

5

Awesome staff!!!! ranking in the ultimate category with me in service.

Évaluation :

4

Just keep up your high standards

Évaluation :

5

The staff was wonderful with a welcoming environment. The process was smooth from beginning to end.

Évaluation :

3

Recieved no checkout paperwork, had to drop off at third location after trying two others. The Uhaul website and app is full of misinformation and misleading.

Évaluation :

4

N.D.

Évaluation :

5

Store that I rented from,didn't extend my rental,had to call main number and they did a GREAT job

Évaluation :

5

Well done

Évaluation :

2

I called the location and the representative Caitlyn answered the call put me on hold and never answered the call. I hung up and called back she asked if she could put me on hold again. I told her I would like to be helped. She said I'm sorry I do have a line. I got in my car and drove to the location and there was no line. I was still on the line and Caitlyn is still standing behind the counter doing nothing. After about 5 minutes she calls for the next person in line. It was me still waiti my for her to pick up the phone to help me apparently just laid the phone down and didn't pick it up again. There was no music or tape asking to go on line. This not the first time I've had this happen all other agents or busy butCaitlyn is just too busy to get the next person in line. Undesirable but I needed a truck so I bit my toung

Évaluation :

5

Maddi, location manager showed excellent customer service and is second to none!

Évaluation :

5

Nothing y'all always take care of me.

Évaluation :

1

Better customer service.

Évaluation :

5

My. Feed back on this Moving Center is this place is TOP NOTCH. FIRST CLASS OPERATION. The staff are great PEOPLE who go out of there way to help and accommodate the customer Your manager staff is the best I ever dealt with out of all the U-haul Center's in Nj. Pa.Fl. Tx. Theses PEOPLE treat there customers with Respect and Care about PEOPLE'S concerns. YOUR STAFF ARE AWESOME PEOPLE NOT ANIMALS. THANK YOU FOR ALL THAT YOU DO. ROGER SHEARER AND WANDA SHEARER... GOD BLESS YOU ALL THERE. THANK YOU VERY VERY MUCH. AWESOME PEOPLE..

Évaluation :

5

The staff was very friendly and helpful!

Évaluation :

1

Drop off address as written on the reservation stops you on I-20W about 0,5 miles before the location. Terrible customer service, wouldn't answer the phone even for a uhaul rep calling on my behalf. I will use hertz or budget in the future. This was the worst experience ever with a company.

Évaluation :

3

Not give them a broken down truck.

Évaluation :

5

Your customer service employees at the counter are super nice!

Évaluation :

5

routine behavior

Évaluation :

2

Truck really needed a good outside washing. Be a tad bit more courteous and follow through.

Évaluation :

2

Lack of communication. When I picked up the truck I thought someone was gonna bring the truck around for me but I realized I had to go find it myself. Dropping off was about the same as far as figuring stuff out on my own or asking. Other than that I had a positive experience. My recommendation is for the workers to be clear on how what to do during pick up and drop off so no one is confused.

Évaluation :

2

The team was huddled together but on one ever came to assist with the check in. I had to approach them and they only said I'll take the keys. Not the best customer experience.

Évaluation :

5

More. Staff to help out long wait times. Angelica and Cris. Are GREAT PEOPLE THAT WORK THERE AND. MAKE THINGS HAPPEN. AWESOME STAFF. I. MOVED MANY TIMES IN PA,NJ,FLORIDA AND NOW IN TEXAS.. GREAT. STAFF......... in. GRAND PRAIRIE TEXAS

Évaluation :

1

They need to work on customer service and to call back customers and let them know they the mistake was made on there end I will not be renting from this location again nor will I recommend this location again

Évaluation :

2

The mobile pick up foced me to scan my license front and back 3 times. The vehicle was fine, but there was only one exit as the arrows pointed you to a second exit that was blocked by cones and 10' trucks. The layout is inconvenient as I was forced to back up toward the entrance from I20 with limited viewing. The people were nice, the facility itself needs more thought. Also, phone service always takes 15 minutes to reach someone that sends you to another person who takes 15 minutes. I tried to switch locations for return and was told on the 2nd number I was required to call and hold for that this was not allowed. Makes no sense.

Évaluation :

5

Great customer service! Good people working at location and very helpful! Loved it!

Évaluation :

5

Mattie, the sales rep that assisted us was very pleasant and helpful. Due to several unforseen circumstances, we were an hour late returning the truck. Mattie called to check on us. I told her we were heading back to the center and explained what happened . We were not charged anything additional for being late.

Évaluation :

1

The absolute very worst experience I've ever had !!! Uhaul should be embarrassed and ashamed of the way this store is operated by its manager " Mandy" and it's training of the employees ... total chaos!!!!

Évaluation :

2

Ist truck ordered leaked large quantitles of oily fluid in my drivway after driving 0nly 4 miles. (Cost to clean up (75.00, plus th time it will take to clean up this mess). Very poorly maintaained. When returned to location for new truck, Employee Craig Jones was rude, ill mannered and in need of recurrent customer service training. This event cost me 2 hours of lost time making it impossible to do the 2 local trips I had planned. It also cost me 100 in idle wages for the loading help while this fiasco was sorted out. That is a minimumof 175 I lost. they also did not email me a receipt as promised when truck was returned. I have rented from this location several times before and now find I must choose another vender or location as I can not continue to loose money and time on a rental. It would have been cheaper for me to hire a moving company. Overall this was the worst experience I have ever had with UHaul. rRegards, Donna Sloan reference # 2220360 (817.905.9007)

Évaluation :

1

I was charged a extra day when I turned trailer in before time. I asked guy at return desk do I need to go in he said no. He would take care of it obviously not please contact me to get this corrected asap 2148783213 Stephanie e

Évaluation :

1

After paying for the service and fuel the vehicle why re you continue debit my card

Évaluation :

4

Was a great experience once I got here - went to 5 locations and they did not have the trailer I needed

Évaluation :

5

I didn't notice any needed improvements

Évaluation :

4

I had a poor experience with my drop off today. As previously mentioned, my storage reservation was not honored and I had to fix it myself by calling 1-800-GOUHAUL. I am disappointed that the burden of fixing these types of problems is placed on the customer as opposed to the U-haul personnel at the store helping/having access to see what storage units are available at surrounding uHaul locations. I also had another significant inconvience at the 3020 I-20 location in Grand Prarie, where I was ultimately referred to to complete a subsititute for my storage reservation. My tow dolly had been left at the I-30 MacArthur location since I no longer needed it, and when I was ready to leave the truck at the 3020 I-20 location they informed me I could only “split the contract” by calling the 1-800-GO-UHAUL myself. After 30 minutes on the phone, someone on the other end was easily able to resolve the issue. Why not give the people in the store the ability to solve these “issues”? Once I was done with the lady on the phone I just told the people in office she said I was good to fgo and that was that. 30 minute inconvenience that could easily be avoided if the in store personnel had the ability to resolve this simple “issue”. please address the reservation system and find ways to stop placing the burden of unfulfilled reservations on the customer. It would greatly enhance the user experience and make me more likely to use uHaul's services in the future.

Évaluation :

5

Just keep the good people you have working for you.

Évaluation :

3

The lines to check in for the vehicles is insane. But the workers all work very hard in keeping the vehicles nice and tidy. Great customer service just the traffic is tough upon check in.

Évaluation :

1

Staff were friendly, great and service fast! POOR RATING goes to UHaul. I WAS DOUBLE CHARGED for two days of rental when I only used the CAR Dolly for only 6 hours.

Évaluation :

4

Rates more than doubled from $109 to $248 for the same trailer and time period. That's unacceptable. On top of that, I had to drive nearly 30 miles to pick it up vs. my preferred pick-up location. Packing blankets were not available there and I had to drive to Irving to pick them up. I was under a timeline and this has been the worst experience I've had with U-haul over the years. Although 10 % credit and an extra day given, it did not make up for the extra high rental price, gas, time and hassle we had to experience. It's disappointing that U-haul has resorted to price gouging the middle class.

Évaluation :

5

I have used this location numerous times without a single problem.

Évaluation :

5

Person that received the trailer was extremely helpful and professional.

Évaluation :

4

I pulled up to location to drop off trailer first to come back and drop off truck. There was a rude skinny person who had a attitude. He seem like an angry person. Wasn't pleasant experience because of it .

Évaluation :

1

Inexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.

Évaluation :

5

Would use again. Staff is friendly and very helpful.

Évaluation :

5

She went out her way to show the storage. Great job

Évaluation :

5

I have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it's a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.

Évaluation :

3

Turned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.

Évaluation :

3

No comment

Évaluation :

5

Very impressed

Évaluation :

5

The team at this location was really 👍 nice

Évaluation :

3

The cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.

Évaluation :

5

Very appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart

Évaluation :

5

Thanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!

Évaluation :

5

Only issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.

Évaluation :

5

Very pleased.......

Évaluation :

5

It was a convenient location, climate controlled and safe.

Évaluation :

5

Staff, and everyone was very friendly.

Évaluation :

5

Everyone was accommodating and friendly.

Évaluation :

5

The facility was always secure and clean. We've had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.

Évaluation :

5

Great help, quick service flexibility

Évaluation :

5

Respectful, organized, and made me feel comfortable being there. That's a great quality to have with storage renting. Good work. 

Évaluation :

3

I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.

Évaluation :

5

I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.

Évaluation :

5

The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.

Évaluation :

5

I really enjoyed having my 5th wheel there , very clean and we'll maintained !!

Évaluation :

4

Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location

Évaluation :

4

The only issue was that they let Pods park near the storage entrance which took a parking space.

Évaluation :

5

Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!

Évaluation :

5

I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me

Évaluation :

5

I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out

Évaluation :

5

This was the Best storage that I have rented and Yes I would recommend this as the BEST

Évaluation :

1

I wouldn't have rated it poor but they will not pro rate the monthly rate after check out. $99,95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason

Évaluation :

5

All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.

Évaluation :

5

Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She's a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.

Évaluation :

5

Thanks for a safe clean and friendly service and storage place keep up the good work.

Évaluation :

5

All of the staff friendly and helpful! Great Customer Service.

Évaluation :

5

Location provided great customer service and all employees were consistently helpful!

Évaluation :

5

The facility was well-maintained the staff was all good people thank you

Évaluation :

5

Thankful for the staff, very friendly and helpful

Évaluation :

5

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Évaluation :

5

They went above and beyond to make sure I got what I needed. Thank you - s

Évaluation :

5

Thank you for your excellent customer service and facility upkeep.

Évaluation :

5

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

Évaluation :

3

Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

Évaluation :

4

I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.

Évaluation :

5

Buy buena

Évaluation :

5

They made an annoying situation relatively peaceful.

Évaluation :

5

The staff was so accommodating and friendly. I will recommend and use again

Évaluation :

5

This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!

Évaluation :

5

Very friendly staff and the manager was very helpful and polite!

Évaluation :

1

While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.

Évaluation :

5

Madeleine was OUTSTANDING! Hopefully she's in a managerial position because she possesses strong leadership/problem solving skills!

Évaluation :

1

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!