Customer Reviews for U-Haul Moving & Storage at I-20 & 360

Évaluation :

5

The uhaul was dirty in the inside as if it was never cleaned but other than that the customer service was great!

Évaluation :

1

Very bad customer service at the counter. Charge the incorrect rates for the dolly and furniture transport and unable to provide you the reimbursement at the moment you faced them with the issue. Very disappointed!

Évaluation :

5

They unhooked the trailer for me and they parked the trailer by walking it over. The guy said not heavy at all. The guy said you're good sir. So they sent me an email stated the trailer was checked in. Very nice people. Everyone from Uhual was nice and had great customer service., which is hard to come by now a days.

Évaluation :

2

Your agents are rude and do not listen to customers

Évaluation :

5

Easy checkout with no unexpected charges. would use this company again. Merci!

Évaluation :

5

I returned my trailer a day early and did not get the credit for it. I was told that it would be checked in yesterday morning. 36 hours later my card still showing a 2 day charge

Évaluation :

1

Your company is terrible the way they treat and lie about their customers. I am simply done doing business with U Haul

Évaluation :

1

Not only unprofessional but unethical! Attempted to charge me for extra days, mileage and gas. Corporate had to fix it twice!! Unbelievable experience from this location. Worst thief in business because they have your card on file.

Évaluation :

4

Fix the sun visor in the truck

Évaluation :

5

Very fast service and great help in backing up trailer!

Évaluation :

5

Easy renting, very accommodating, and without any complications at all. Excellent!

Évaluation :

4

This location had many U-Hauls to choose from. Although I thought I needed a 15' truck, I ended up renting the 20' truck because they were all sold out of the smaller truck. They were willing to accommodate and although the truck had a few pieces of trash in it, it was great overall!

Évaluation :

5

I have several U-Haul location options close by to me. I frequently rent utility trailers to haul building or other materials I always use this location as first choice. I always have a positive experience. In and out, no issues.

Évaluation :

5

great people. very helpful

Évaluation :

5

Yes, Miss Nicole was very helpful very pleasant and friendly.

Évaluation :

5

I had a difficult time with my door to my unit when I first got with them, yes it took time for them to help me repair it, however, I also had a difficult time making payments on time due to some financial issues that happened all at once, U-Haul went above and beyond to work with me, and for that I am beyond grateful!!

Évaluation :

5

Customer service was amazing.Way to go...

Évaluation :

2

This was my go to location, but my most recent experience was far from professional. Nothing requested was available and the time it took to halfway resolve the issue was excessive.

Évaluation :

1

Honestly, the staff was unprofessional, took a very long time to get us a truck. The truck was filthy inside with garbage. I used the truck for 2hr and returned it with way more gas than when I picked it up and before closing at 7:00pm. They proceeded to charge my card an additional $110 for a 3-day rental and gas. I called and after an hour on hold and talking to a Rep, she said I need to call an 800 number. Just a simple 10' truck for 2 hours and they managed to mess it up in every way possible - very poor experience.

Évaluation :

5

I am very pleased service

Évaluation :

3

I made a reservation a few days ahead and still had to go to three locations to find a trailer. The first one they tried to hook up to my truck had a broken front strap which I spotted before leaving the property.

Évaluation :

5

containers are great and staff is helpful to answer any questions. moving was smooth.

Évaluation :

5

Go spot. No complaints usually have what I need when I need it.

Évaluation :

3

The truck check engine light was on, the cab lining was hanging down, the trailer light was on, the gas cap warning came on at every bump, and the suspension was nonexistent. The personnel were efficient, but not customer friendly. The after hours return app process was challenging and not clearly defined. I realize that corporate input is limited at individual locations, but U-Haul can do better!

Évaluation :

5

I would like to thank Britanny for helping me with my reservation - I was running late and she was able to accommodate me as well as change the pick up time.

Évaluation :

5

Good service. Thanks

Évaluation :

4

The uhaul truck side mirror was useless. It was very dangerous. If I didn't have passage to kept moving it on every bump. Do not rent the truck out until that has been repaied

Évaluation :

5

Female agent tried to give a reserved truck away while I was standing in line to pick it up and she was caught by the manager. I am a loyal customer to uhaul and that location I have over 15 rentals because of great workers like Derek and also the great manager at this location that saved the reservation for my truck while I was standing in line to pick it up.

Évaluation :

5

Communication is key. Per my conversation with the assistant manager all information shared was effective and worked out for my benefit. Merci.

Évaluation :

4

everything went well, no problems

Évaluation :

2

Need fix that passenger side mirror was toooo loose and need rear tire was low air. And bogging from transmission or something inside problem itself .

Évaluation :

4

Ensure that all equipment is surly inspected and clean

Évaluation :

5

On the website it says that they open at 7:00am but on Google maps it says that they open up at 10am. Outside of that everything was excellent. I've visited this location several times.

Évaluation :

5

Fast friendly and helpful. Appreciate the service.

Évaluation :

5

Dropped off after hours

Évaluation :

5

Just keep it up!! 👍

Évaluation :

5

The check out using the app on my phone was easy and quick.

Évaluation :

3

I was happy with the experience until they called me asking why I haven't returned the truck in a superior tone. The lady at the counter when we arrived told us to leave it at the front with the keys in it and she will check it back in. That now creates distrust and I do t want to be charged extra or be spoken to in a way that is unacceptable due to employees error. Other wise I loved my prior experience. Thank you for asking and listening for your process improvements.

Évaluation :

4

Faster service

Évaluation :

1

Truck had sticky substance on floor and near cup holder. Truck had jerky motions at times when driving. No lights were on. Brake pedal was down. Bad customer service. No urgency to help. Bad communication on location of the truck during pickup time. truck was not ready for pickup. I had to walk the entire parking lot to find the truck then go back inside to learn the truck was inside the locked gate. Had to then wait for someone to come get the truck key to walk outside to get the truck. Took too much time. When I returned the truck my location was not picking up although my settings were on Allow to see my location. Anywho, I could not locate the location barcode. 3 workers were there ignoring my request for help and walked outside right past me. I had to stop them to get an answer on the location barcode

Évaluation :

5

Nothing everything went well thanks

Évaluation :

4

Aucun

Évaluation :

3

The eternal view mirrors were moving all the time along the road. It was very difficult to keep driving safely.

Évaluation :

3

My car rattles when idling and will have to call them when they open

Évaluation :

5

N.D.

Évaluation :

1

I was not given any instructions or information about my rental I was not told how to access my storage I was told that I would be able to enter after hours and was not able to my whole experience was horrible I was over charged this location is horrible

Évaluation :

5

Great customer service!

Évaluation :

4

I think the 26 foot truck that I got the wheels need to be rebalanced, shaking really bad at 50-60 mph

Évaluation :

5

Very busy location but service was awesome

Évaluation :

2

Truck I was given was in poor shape mechanically. Brakes were bad. Was hard to stop and pedal felt very spongy. When I dropped it off told staff about it and the guy at the drop off said I think this is the one that the brake booster is out on. Not very good that you have a truck with a known mechanical issue and you are continuing to rent it out. Secondly I reserved an appliance dolly and was told when I come to pick up that they didn't have any. I understand mistakes happen. But when there are several mistakes in one interaction it's just poor service.

Évaluation :

5

I have been renting from you guys for years now and your trailers are amazing!!! The new technology for movement on them are like none other. Thank you for your great service and trailers.

Évaluation :

4

Ensure that all the truck is well cleaned

Évaluation :

3

Customer service seemed like an inconvenience or like she stated ..today's not the day. She didn't have pamphlets to explain how to drop the vehicle after hours and she didn't have the patience/time to explain it to me. I don't know yalls system, sorry. Maybe a different location even though it will be out of the way. It just made my day start off bad. There's always tomorrow.

Évaluation :

2

The elevator was non-working for over 4 months which made it very stressful and a huge inconvenience since my unit was on the 3rd floor. As,I was transferring my items out of the facility,to move out. I was stuck on the elevator with my child for 5 mins . That was the worst feeling ever.

Évaluation :

3

Make sure the rental is clean. Before u rent it out

Évaluation :

5

Keep up the work

Évaluation :

5

My customer service rep was amazing!! Very helpful and friend… she got me in and out so I can get what I needed to get done on a timely matter…. Differently would love to have her services whenever to time comes around again!!!!!

Évaluation :

5

Great people great atmosphere!!

Évaluation :

3

U-Haul and associates did what they were supposed to do. They were approachable, knowledgeable and accommodating. Nothing extra, nothing less.

Évaluation :

4

My experience was handy and the staff was a great help to me.

Évaluation :

5

Was away for years....my things were clean, safe, and secure. Would Recommend!

Évaluation :

4

Thought it was still 24hr access, maybe even 12 midnight

Évaluation :

5

Communication with CS about the size of the storage unit needed to be understood. Gave them exactly what items I had and they gave me a smaller unit so when it was time for me store my items it wasn't enough room for my items, had to purchase a bigger size.

Évaluation :

4

Staff was very helpful

Évaluation :

4

The elevator was out of order, frequently! This was so inconvenient considering my unit was on the 3rd floor.

Évaluation :

5

Excellent staff and customer service

Évaluation :

1

General Manager was extremely unfriendly and unhelpful.

Évaluation :

5

Only moved out for a closer by home facility to store my RV (and I work on it, nothing mechanical wise), nothing wrong with the uhaul facility. If I lived in Grand Prairie/closer, I don't think I'd move.

Évaluation :

3

The storage units need lights. There were times when I reserved a truck and the truck was not available, yet there were trucks on the parking lot. On occasion I was told there was a truck reserved for me at the current location and it was not there. I was sent to Uhaul at the airport. The $1 move-out charge made my negative experiences vanish. Thank you for that blessing it certainly beat paying the $500 I owed!!!

Évaluation :

5

The young woman at the front desk needs a raise!!! It was an african american woman that was SOO helpful. I actually ended up transferring Uhaul locations after another location was rude and she was just so helpful and informative. 10/10

Évaluation :

4

Everything was great just got expensive like everything else in the world. There were rodents and lots of droppings.

Évaluation :

5

My experience has been pleasant. Unit was easy to find and clean.

Évaluation :

5

U haul is the one I always go to Climate control and convenient. Safe. The only problem I have ever had was when the elevator was down. Going up and down stairs.

Évaluation :

1

We had a storage unit here on the 3rd floor for almost 3 years. Since July of last year 2023 the elevator has been out of order. So needless to say, if we needed to take anything in/out of the unit we had to hike the stairs. We were charged every month full rent and were inconvenienced for almost a year. Elevators were fixed on March 27, 2024. I complained locally and to corporate multiple times and nothing was ever done. I can go on and on about the situation but it's not worth me getting upset any longer. We moved out on March 28, 2024. Terrible location and company overall.

Évaluation :

4

Elevator was broken for months was the only down side. Made moving out extremely difficult

Évaluation :

3

I would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn't working for months.

Évaluation :

5

Everything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.

Évaluation :

2

I have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.

Évaluation :

2

Elevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice

Évaluation :

5

Katelyn was kind and professional

Évaluation :

2

I cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.

Évaluation :

5

The staff and management were awesome

Évaluation :

5

If there's another opportunity I will use Uhaul storage facility.

Évaluation :

1

The elevator is a "must be a priority" for the customers. It is part of the services offered in the U-Haul propaganda, and we didn't have it. What a shame! It's been months without its service.

Évaluation :

3

U-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work

Évaluation :

1

Elevator out 3 months and still out corporate not attending issues at hand

Évaluation :

5

You need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.

Évaluation :

3

Took a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.

Évaluation :

4

The $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.

Évaluation :

1

I waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.

Évaluation :

3

It would have been great if the elevator was not broken. The unit was on tue second floor.

Évaluation :

3

I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.

Évaluation :

4

All has been good until the elevator went out!

Évaluation :

5

Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.

Évaluation :

4

When I first came in 2 female employees were there talking about work related issues out loud and using foul language

Évaluation :

3

Price is high but also if a little late on payments they don’t help with a payment plan or anything.

Évaluation :

1

Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !

Évaluation :

4

I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.

Évaluation :

3

I'm just wondering if I'm going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It's still charged my account as of today. The Tuesday after

Évaluation :

5

Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!

Évaluation :

4

Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..

Évaluation :

5

All staff was willing to help! Very Nice, Thank You all!

Évaluation :

5

Super courteous and informative!

Évaluation :

5

Great customer service and fast

Évaluation :

5

Most consistent and customer friendly service I’ve ever received.

Évaluation :

3

In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!

Évaluation :

1

This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I've complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it's disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of "improvements", but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.

Évaluation :

5

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