Évaluations des clients U-Haul Moving & Storage at I-20 & 360
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at I-20 & 360
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Kristina G. le
Great people here! Helped me make my reservation and had the truck ready for pickup on the day I needed it.
DOMINIQUE W. le
I'm being charged for damage that was already on the truck when I picked it up. The customer service were no help in the duration of the rental.
Roy M. le
Great service from staff. Everyone is professional they do an awesome job at this location thanks
Alora N. le
Was told while picking up the truck that I had to bring it back in 7 hrs. My reservation that I made with a live person over the phone was for 24 hrs. Extremely disappointed.
Arelous D. le
Always a Great Experience. Thanks C. Lopez and Derex (Tech).
Joy J. le
Great customer service
Erika T. le
Great service, fast process, and the cargo van was easy to drive and in great condition.
Stacey M. le
The manager Lucas in Killeen Texas was a racist bigot who held me at a McDonald's and wouldn't let me go until he call the Dallas office then blocked me in with his vehicle. I wish to file a formal complaint with the corporate office my phone number is 682-221-6248 I'm going to call my congressman
bruce G. le
Called ahead to make sure everything I needed was available. Informed person I was renting this trailer to haul a refrigerator and needed a appliance Dolly and was told it was there. Made transaction just to find out there was no dolly and that all they could do is give me a standard dolly. Now I will have to rent one on another day to get my refrigerator in to the house because I needed it to traverse some steps.
David A. le
There was some confusion on the rental period between online reservation and pick-up that was confusing and frustrating.
Felicia R. le
Training, trying, horrible customer service
Gilberto H. le
Just continue doing what you are doing in regards to your customer service. I commend 2 of your employees for their excellent service, Christian and Grayson.
Victor M. le
The wait to pickup my truck was too long, only one clerk assisting customers
Rene E. le
The equipment was Not installed properly. Which had it very unsafe! Store refuses to address the issue of this nor willing to give a refund as a result of them being at fault. I am Very unsatisfied with there actions.
Daniel G. le
I was very disappointed to know that I was been charged for fuel that was put back in the vehicle above the amount prior to rental. Lucky for me I took pictures before my departure and on my arrival. Without that proof I would've been overcharged. Going forward it would greatly appreciated if the system being used to track fuel is accurate.
Joe N. le
When I dropped off the trailer after driving for 3 days, I was required to park the trailer into a very narrow spot, among many other trailers. The U-haul attendant while guiding me allowed me to back into the tongue of another trailer putting a gouge in the lower panel of the drivers door. Requiring customers to park trailers in very confined spaces upon turn in is unacceptable. I’ll be filing a claim with U-haul to repair the damage to my door.
JAMES J. le
My truck was almost empty on transmission fluid, cab dirty, old truck.
Mary C. le
Fast/convenient.
Brian L. le
The internet connect kept kick the attendant offline. So we had to start over a few times.
marcus G. le
Very friendly people they treated us like we were their family. And they were very concerned about us especially since my Wife and I have physical limitations/disabilities.
AMINATA S. le
Less waiting time in a cue
Burnell L. le
Staff extremely helpful and friendly despite computer system difficulties.
Noelle H. le
Customer service was horrible. They over charged me for things I did not request.
Paul R. le
Great place and people. My only issue is that the gas tank was on empty when I picked it up, below the empty line even. First time renting out there, I had no idea on gas stations and wondered if I would make it, I did. Thanks, Paul Riddle
Rhonda B. le
Staff is "THE BEST EVER".
fausto j. le
Great service and location.
Kaye Sharon S. le
Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.
paul w. le
I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me
david B. le
Great Experience, everyone was helpful
BETTY W. le
Great service and easy access. Will definitely use again.
Danniel M. le
I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn’t move in because ACCESS DENIED.
richmond f. le
Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.
MARTHA W. le
I was more than pleased with the results of doing business with you The employees were exceptional
phil w. le
hard working group!
Judy A. le
Great customer service from every employee I encounter.
Leisha M. le
Great customer service and I would highly recommend this facility.
Kacy T. le
Very professional! Uhaul made my move and storage experience so easy from start to finish!
JB M. le
Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!
joana g. le
it was a pleasurable experience i will be back.
Stephanie B. le
I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.
Melody G. le
Excellent service
Rafael C. le
if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g
Lillian C. le
None
Danny D. le
Great friendly staff
SUPORA A. le
The rental rate was too high
Pamela S. le
I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE
Melody G. le
Friendly and most helpful
ANNETTE T. le
There is no security!! My RV was broken into twice!! This last time I wasn’t even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.
willie M. le
Very greatful for the services provided.
Preston D. le
I would definitely go with this U haul company again..
kevin s. le
Clean and well kept
Alicia P. le
Great
ROBIN P. le
No complaints
Heidi W. le
My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)
Chenille D. le
The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage
phil w. le
excellent service
cheree b. le
What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.
Joey p. le
Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher
sabrina M. le
Everyone there was awesome!
Veronica C. le
Only one note regarding communication, please answer the phone or implement text messaging of some kind.
Rhonda B. le
Wonderful Experience
melissa s. le
I love the staff
Antonio C. le
Nothing further
CHARLES T. le
I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.
chandra a. le
Thank you
PHILLIP L. le
I’ve delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.
SHERMEEN V. le
Claudia was extremely helpful, and I can’t say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Thank you!
LOUIS G. le
THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS
Kerry H. le
The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It’s refreshing to deal with someone like her who cares about the customer.
kevin r. le
Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi
Inia D. le
My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.
MONICA J. le
I had two storage units there for over 5 years and my things were safe and secure. Great service!
VICKIE L. le
Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark
ANTHONY R. le
Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.
lakisha j. le
n/a
KAREN P. le
Mice are a problem. I did not bring then, they are there.
ashlyn b. le
The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.
cassandra h. le
I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.
Stephanie S. le
Mark was really helpful and kind
Kenya Q. le
The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.
joseph g. le
Awesome crew
INIA O. le
My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.
Ursula B. le
I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.
Chenille D. le
All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.
laquette t. le
THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!
Eric D. le
Great service..
FREDRICKEA S T. le
No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...
Mary F. le
The staff was more than courteous, helpful, and professional. Will use this facility again if need be.
Randolph S. le
This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.
GUY D. le
I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.
Tim N. le
All were helpful and professional thank you for Your curtesy.
Michelle Y. le
I was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Thank you