Customer Reviews for U-Haul Moving & Storage at I-20 & 360

Évaluation :

2

I reserved a uhaul to be picked up at 6:30 am and no one left keys for my uhaul so I had to take off work and come up there at 9 to pick up the uhaul then.

Évaluation :

3

It would have been great if the elevator was not broken. The unit was on tue second floor.

Évaluation :

2

Usually enjoy working with this facility. Today I had to search for s worker to check-in the trailer. Found 3 of them at front desk chatting. Noticed pot smell in lobby.

Évaluation :

5

UHaul on-line return is very difficult to manage with cell phone.

Évaluation :

5

Have fuel in the truck it only had 1/4 of a tank so I had to get fuel right away.

Évaluation :

3

My pick up location was changed adding additional mileage. The equipment was not in good condition. The steering was loose, overhead door was hard to close and something rattling under the truck. My drop location was changed without my approval adding additional mileage I'm responsible for paying. A terrible experience.

Évaluation :

3

I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.

Évaluation :

4

There was a hole in the floor of the bed. I had to get a screwdriver to hold the floor up to return the ramp. Representative was very helpful. He made the whole experience almost enjoyable.

Évaluation :

4

All has been good until the elevator went out!

Évaluation :

5

Staff very professional and right on top of things 👏.

Évaluation :

5

Good associate

Évaluation :

4

There was a large bag of garbage in back. Once i left the uhaul center the back door flew open. I pulled over and realized the latch is in need of repair.

Évaluation :

5

Excellent service and drop off

Évaluation :

5

Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.

Évaluation :

3

I rented a 10ft truck for 4 hours. The visor on the driver side was falling and obstructing view. The cabin and the truck had a gap between it that made the cabin windy, noisy and allowed rain enter.

Évaluation :

3

I was placed in old truck that was having issues with pickup and as if there was transmissions issues with the truck. I would like to recommend the advisor tell clients the receive a text message to inspect the truck before leaving. I also want thank Derek for going above and beyond for switching me into another truck after leaving and the truck started having issues. Merci

Évaluation :

3

Customer service needs to improve (at the front desk)

Évaluation :

5

Muy buen servicio del encargado Muy amable

Évaluation :

1

The employees are very rude.

Évaluation :

1

Customer service was absolutely horrible I had online pick for a trailer a 6:45 I get to the location they lady tells me that she wouldn't have accepted the reservation because they don't like hooking up trailers after 6:30 she proceeded to process my payment then closed they store didn't help hook up the trailer all employees left leaving my father there with no assistance to attach the trailer

Évaluation :

4

Before charging someone who reported a uhaul stolen please don't charge them until further notice

Évaluation :

4

I only dropped off the keys in the night drop, but it looked like a nice location.

Évaluation :

3

There is a guy in a white truck parked out in front of the building after hours. That guy is very rude and I couldn't identify him as security or anything else. Which made me very uncomfortable when dropping off the van.

Évaluation :

5

They are very friendly and customer service oriented. Very organized and well kept. Very streamed lined which made check in and check out quickly and smoothly.

Évaluation :

1

I accidentally left my garage remote in the truck I rented. When I discovered it was missing. I called the location and they confirmed that they found it. I advised that I would be there in 10mins to pick it up. When I arrived they could not locate it and the manager was unhelpful, rude, and unconcerned with helping me. I will not be using the I20 location in Grand Prairie again I have never had any issues with any of the employees there at that location. They were always pleasant and nice. She was not.

Évaluation :

3

Take clients to vehicle. I went out 3 times to different vehicles that wasn't the one for me.

Évaluation :

1

Terrible experience, did self pick up. Huge hassle to get the truck, app didn't work correctly, took me 45 mins to pick up the truck. Then we find that the appliance dolly, utility dolly and furniture pad that we ordered were not in the truck. This delayed my move as I could not move the items I need to move without the dolly. Called the store manager the next day and she was no help at all very rude. She did not seem to care that I was completely inconvenienced.She said that since I picked after hours I could not get my dollys since they were not open. So, why would I be allowed to purchase the dollys on my order if it's not an option. Was told a member of ur management team would call me. I have yet to get a call or email from them. These issue delayed my move by hours and caused me to not be able to get out of my house on time. Very poor customer service and complicated process.

Évaluation :

5

I can't think of anything

Évaluation :

1

Manager and staff were very rude and far from compassionate with their customers all they were worried about is charging your card for trumped up charges and will threaten you with reporting the rental stolen if you don't give them your payment info over the phone and definitely a rip off I will never rent from this location ever again.

Évaluation :

4

The person I talk to on the phone was rude and made me feel like I had to make a way to take it somewhere else

Évaluation :

5

Very good

Évaluation :

3

I had an issue with my gas and mileage

Évaluation :

3

I've rented many trucks over the years from this large location. But the last 4 times I get a truck not maintained, the check engine light is on when I get it, so in turn it doesn't run well and uses more fuel which I'm responsible for. I will be entering a complaint with theBETTER BUSINESS BUREAU.

Évaluation :

2

First of all, I didn't expect to be charged an additional $50 which messed up my living situation. I paid extra for coverage but there was no incidents, accidents or damage on my part. I called when I realized I wouldn't have the truck back by 1pm and the attendant said that was fine, even if I came after hours. He said nothing about being charged anything extra. I also put $16 of gas in the tank which put the meter above where it was when I picked up the truck. The tank was not full but was 3/4 full. So why am I being charged.

Évaluation :

5

Best costumer service keep it up

Évaluation :

4

When I first came in 2 female employees were there talking about work related issues out loud and using foul language

Évaluation :

5

Brittany was great

Évaluation :

1

Why did I get charged when I filled up the gas to where it was more past that

Évaluation :

5

The van I rented had a shattered mirror on the passenger side that had not been fixed yet. Also, a brake light in the back above the door was busted. While there were a few other small things as well, it is these two things that make me say the vehicle was clean it was not well maintained.

Évaluation :

5

A male counter attendee ,in my opinion, and with me being a person in the hospitality industry for more 15 years, wasn't friendly and very robotic personality! It was awkward and uncomfortable!

Évaluation :

1

Workers are lazy! They do not even greet you when you walk up. Fat black guy barely said anything when I approached after he brought the uhaul up to the front I had to pry info out of him regarding if this was the uhaul for me. The side convos never stop even when they're checking you out! Very poor customer service!

Évaluation :

1

Understaffed location with poor customer service. Were extremely unhelpful in my return of the equipment. Will never use this location again.

Évaluation :

5

Everything was great and smooth !!

Évaluation :

5

Check the brake system in the trucks.. more friendly customer service

Évaluation :

5

If a elderly person rent a appliance dolly assist them getting it on the truck.

Évaluation :

5

No charge are needed

Évaluation :

5

Customer check-in was fast and exceptional

Évaluation :

3

Price is high but also if a little late on payments they don’t help with a payment plan or anything.

Évaluation :

3

I am still waiting on a refund because they charged me for a Dolly I never received in my rental truck.

Évaluation :

1

Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !

Évaluation :

5

All was very easy. The only minor issue was the windshield was very dirty on the inside making driving into the sun a little harder than it should have been.

Évaluation :

4

I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.

Évaluation :

3

I'm just wondering if I'm going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It's still charged my account as of today. The Tuesday after

Évaluation :

5

Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!

Évaluation :

4

Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..

Évaluation :

5

All staff was willing to help! Very Nice, Thank You all!

Évaluation :

5

Super courteous and informative!

Évaluation :

5

Great customer service and fast

Évaluation :

5

Most consistent and customer friendly service I’ve ever received.

Évaluation :

3

In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!

Évaluation :

1

This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I've complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it's disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of "improvements", but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.

Évaluation :

5

.

Évaluation :

5

My only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.

Évaluation :

4

S.O.

Évaluation :

4

The lock wasn’t in the unit but the people were very nice and helpful

Évaluation :

5

Awesome Staff!! The process was easy and convenient!!

Évaluation :

4

Lights where units are don't come on at night to where you can see, if you come at night

Évaluation :

2

Ms Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 3,2 and she was sweet as pie.

Évaluation :

1

Several times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.

Évaluation :

1

I paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.

Évaluation :

5

You're doing a good job keep your people that you have they are very well knowledgeable and understanding

Évaluation :

2

very expensive

Évaluation :

3

The two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out

Évaluation :

5

Shirley was great and we had a terrific experience there!

Évaluation :

5

I have been having a storage unit here every since November 2022

Évaluation :

4

I had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing

Évaluation :

5

Christian was great.

Évaluation :

3

There should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told "just grab a lock from the display." I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.

Évaluation :

2

Renting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.

Évaluation :

5

The manager is very professional and kind. And the staff was amazing great customer service.

Évaluation :

5

I traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.

Évaluation :

5

Great experience here. Shirley was awesome!!

Évaluation :

5

The older woman was very nice and knowledgeable. This place give great customer service.

Évaluation :

3

Money was never pot back into my account

Évaluation :

5

Na

Évaluation :

2

The other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.

Évaluation :

5

Shirley was amazing and so helpful.

Évaluation :

5

Had my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.

Évaluation :

3

Everything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else's personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.

Évaluation :

3

N/a

Évaluation :

5

The person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning

Évaluation :

5

The only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.

Évaluation :

5

The staff at UHAUL have ALWAYS gone above the call of duty to make sure everyone is treated with respect & accommodated. I LOVE this company.