Évaluations des clients U-Haul Moving & Storage at I-20 & 360

There were 5 people in front of me and 5 people behind me when picking up trailer Saturday morning. Had 5 people checking us out. They moved us through quickly. Very efficient. Got smaller trailer then we needed. They had larger one on hand. Swapped it out for us. Made it fast and easy to get this done. 4 new tires on trailer. Great place to do business with. Nice people. Worked with them 4 times now.

Got charged twice and still haven't gotten a call back or my money back

Very nice people and helpful staff they're all awesome never meet nice staff like the Grand Prairie location love them. God blesses

When I returned the vehicle I rented no one came out to checked the vehicle. I finally went inside to ask if anyone was going to check the vehicle. I was told to just leave it under the green tent with the keys in it. I have rented from this long carton before and always had someone check the vehicle before I left. I will say the the lady who waited on me (Katherine) when I rented the vehicle was great.

Will use U-haul in the future

Every year that I use UHaul your systems become more and more efficient. UHaul is an exceptionally well-run company.

Staff was using curse words in front of customers, they were not very helpful at all.

Very satisfying

I wrote on instagram about it. Here's the link: https://www.instagram.com/p/CKCBESfJQUx/?igshid=jhxdftn3j3eb

Not over charge for after hour fees when the truck was returned on time.

Not sure.. When I tried to check in via cell phone, the location of the bar code was in full Sun. So I could not read it's face due to glare, to complete the transaction. Great Service.

Great Service. I have rented vehicles from this location several times. The vehicles are always clean and the reps are always courteous and professional.

cruise control on the 10' trucks.

Staff was extremely quick, friendly and courteous. Pre-checking in online was a huge time saver. Facility was very clean. You can tell they care.

My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.

The flatbed dolly's helped moving.

Jacob helped me check out and he was VERY professional and quick. I was in and out in no time. The process to check the truck back in was even faster. You guys were AWESOME!

The attendant that did my rental first put me in the wrong trailer, I asked for a utility trailer and she did my rental as a cargo trailer. When I went back in to correct her mistake she added the insurance onto the corrected rental which I had to have removed when I returned the trailer. Her inability to listen to my rental request caused me to spend additional 30+ minutes there putting me behind schedule. Other staff members were nice and friendly.

Have the ALL the stuff I paid for in stock. Charge me less if it isn't.

Already doing a Excellent job at this specific location.

Have more 6x12 trailers w/ ramps.

nothing, keep as it is!!!!!!!!!!!!!!!!!!!!!!

As a former car rental Mgr, I'm familiar with rental procedures. The youngest lady who checked us out/in, was amazing. She was personable, friendly and knew her craft. I mentioned my destinations, she was able to guesstimate the mileage within three miles. This was impressive. The checking of the vehicle was time consuming but necessary. We actually found a wallet in the vehicle, belonging to an employee. Of course we returned it. The young lady who did the vehicle check in nice as well. Everyone we were in co tact with was nice.

Well done.

Price is too high - you nickel and dime the customers.

Truck share is terrible. We booked three times. The first two times we were called and told that our vehicle was not available.

The service received there from one particular employee was enough to put me off, but that location was the closest with all that I needed.

The cargo van wasn't available but I was offered another option.

This Location is SUPERB!!! The entire staff is ALWAYS on point and VERY helpful The staff is very professional , knowledgeable , and kind to it's customers, on a scale of 1-5 I propose a 10, Thumbs up to Mark, Keda, Chris and crew GREAT JOB!!!.

Customer service. This place with all these grown-up is nothing but a playground. They forgot to check out the truck i returned it they were charging my bank account. O had to go up there twice to clear this and all now its still not clear. And they have this one guy name Derek what a sloppy looking but. Ir was a horrible experience. This facility need to shape up.

Great attitudes by all team members a delt with

It was an easy transaction in and out. Great service. All employees provided excellent service. Thank you. I do recommend this location I-20 Grand Prairie TX.

Kita (I believe that was her name) is so inviting! She treated me like family. She’s the type of person that should be the face of the company. I wish her nothing but the best!

Nothing. I've rented there many times the trucks are always clean and drive great. Employee's are very nice.

The only thing, we returned the van at noon, and they put down, 1:05 otherwise it was a good experience

Mobile check in doesn't work.

Should inform employee that temporary paper ids are ACCEPTABLE and u can not have your old id and temporary id at the same time smh...

Everything was Great. Truck was cleaned and sanitized well. Thank you All so much for all you do to put a smile on your customers day when they are experiencing a ruff psych of life.

Way too expensive and service is not that good U are there for the customer Not the customer to serve u

Employees were not wearing a mask, one was nice, the other was kind of rude... the Uhaul itself was dirty, which makes me question if any cleaning or sanitizing/ covid safety measures were done.

Instruct "ALL" your employees to wear facial mask for the prevention of the spread of Covid. 2 employees no mask at all. 2 employees with mask on chins (mouth and nose not covered). As an Senior citizen it made me very uncomfortable. Now, restricting any contact with family for 14 days to assure nothing was transmitted.

The lady that helped us was A#1. She went above and beyond to accommodate us and make it as pain free as possible. Thank you very much!!!!

Mark was great, friendly and knowledgeable. He answered all of our questions. And if I ever need a uhaul again, I'll be back!

Friendly and helpful staff!

Need more experience personnel in the equipment drop off location. Employee didn't explain the final charges and stated I had a late fee. The inside employee explained it was just the charges for the additional day. Wasted time that I needed to continue moving my furniture into my home.

Mark LeGault was such a joy. I give a huge thumbs up. He made our day. We laughed and connected so well! Thanks again Mark :)

Facility is super clean and the staff are wonderful. Well worth the price and access.

The employee who checked me in young kid with glasses . Was not even wearing the mask while every one around him have it on so they can protect him.

Great team at this location

Love this team

Let employees use a vehicle, UTV to get to the equipment faster

The only issue I had was the vehicle smelled like cigarettes which is kind of nasty.

Experienced problems with customer support. Calls for answers to returning truck and storage availability were not provided. Returning truck was very satisfying. Mechanically sound truck from pick up to drop off destination.

I had a Pleasant Experience! God Bless y’all

Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.

The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 👌🏽

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Prices could be lower

Only issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.

The staff was limited on how they could help , because of the situation this location is in! It’s very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can’t get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn’t know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn’t tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn’t the worst there were tons of other people that had to throw all their stuff away !!!! This wasn’t the first time this storage place has had something like this I heard !!!

Six plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.

I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.

The facility is the BEST!!!!

I really thank you guys for helping me and my family!! God Bless😇

The office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.

Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great

Love all smiling faces 🙂

We ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we’re grateful for the attention we received from the staff. Thank you.

Overall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters

A little bit expensive but Great experience!! Thanks.

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.

The storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.

Mark was very helpful, he and his staff provided excellent service.

Thank you so much!!!!

Mark was extremely helpful in my situation.

Keep doing a great job!

The customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.

The staff was extremely helpful and friendly.

We come every year to use your facility. It has always been a great experience. See you next year.

Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall

Store manager was extremely helpful!!

Amazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.

That was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!

Used this facility for years. Absolutely no issues of any kind.

Manager has been very helpful

parking spaces not good

the best storage site around

They went above and beyond.

Very nice experience.

I was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.

I liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you

I'd use them again!

Staff is "THE BEST EVER".

Great service and location.

Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.

I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me

Great Experience, everyone was helpful

Great service and easy access. Will definitely use again.

I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn’t move in because ACCESS DENIED.

Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.

I was more than pleased with the results of doing business with you The employees were exceptional

hard working group!

Great customer service from every employee I encounter.

Great customer service and I would highly recommend this facility.

Very professional! Uhaul made my move and storage experience so easy from start to finish!

Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!

it was a pleasurable experience i will be back.

I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.

Excellent service

if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g

None

Great friendly staff

The rental rate was too high

I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE

Friendly and most helpful

There is no security!! My RV was broken into twice!! This last time I wasn’t even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.

Very greatful for the services provided.

I would definitely go with this U haul company again..

Clean and well kept

Great

No complaints

My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)

The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage

excellent service

What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.

Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher

Everyone there was awesome!

Only one note regarding communication, please answer the phone or implement text messaging of some kind.

Wonderful Experience

I love the staff

Nothing further

I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.

Thank you

I’ve delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.

Claudia was extremely helpful, and I can’t say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Thank you!

THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS

The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It’s refreshing to deal with someone like her who cares about the customer.

Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi

My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.

I had two storage units there for over 5 years and my things were safe and secure. Great service!

Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark

Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.

n/a

Mice are a problem. I did not bring then, they are there.

The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.

I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.

Mark was really helpful and kind

The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.

Awesome crew

My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.

I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.

All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.

THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!

Great service..

No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...

The staff was more than courteous, helpful, and professional. Will use this facility again if need be.

This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.

I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.

All were helpful and professional thank you for Your curtesy.

I was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Thank you