Le client n'a pas laissé de commentaire.BILLY B.
Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Pour nous contacter
Fort Worth, TX 76104
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Please contact me about my Dolly REFUND!! Your employee never gave me the dolly and I forgot also to grab it before I left. Dolly was never loaned to me but I was charged 22 $for it. Please give me my money backJASON S.
Le client n'a pas laissé de commentaire.Randy T.
I'm satisfiedGerald M.
Le client n'a pas laissé de commentaire.Natalia F.
Le client n'a pas laissé de commentaire.Angel G.
Michael was especially helpful. I needed a motorcycle trailer and tied downs for a whirlwind trip to San Antonio. Michael helped get what I needed and helped me get on my way with little delay. I rented the trailer for four days, not being sure when I could return it. Luckily, I was able to return the trailer the very next day. Michael adjusted the charges for the transaction to fit the time I a actually used the trailer, saving me money. Much thanks to Michale for outstanding customer service. I have already added this shop's address to my GPS and will return there when I need uHaul equipment in the future. Thank you for fast and excellent customer care! Terry from TexasTERRY P.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.CLAUDE L.
Le client n'a pas laissé de commentaire.Kevin E.
In the truck I rentend, they somehow they got the speedometer wired to do extra miles or something because after I returned the truck the uhaul location tried to charge me 260 $. I called to see what the charge was for and the worker told me I had driven the truck 260 miles when I barely rode it for maybe 35 miles? Maybe I'll even say 40 miles but nowhere near 260. He told me there was nothing I could do because of course I can't prove I didn't drive that much if the speedometer says I did. Luckily my card was turned off so the charge didn't go through or else it would be a lawsuit. Use google earth or something I know y'all probably have trackers in them you could easily see where all I went in the truck. Might wanna get someone out the to look at the trucks or something before they screw someone else and they actually sue or something.Elijah V.
Le client n'a pas laissé de commentaire.LISA C.
After we dropped off our truck and did the walk around and got the all clear, we were informed via email three hours later that there was damage. We purchased insurance so no out of pocket expense but it seems fraudulent and scamerific to me, as there was no damage on the truck when we left. Very disappointing and we will not be utilizing Uhaul again.JAMES B.
Le client n'a pas laissé de commentaire.latoya T.
Treat costumers better. I am a long time frequent renter, and I was treated like I was about to steal the equipment!JESUS O.
Le client n'a pas laissé de commentaire.Jacob D.
Micheal was the absolute BEST!!! Very helpful and took care of my drop off and made it very easy.Frances T.
Torrie was very friendly and helpful :)Joseph L.
Best everLATONIA M. | Premières impressions
great service, no hassles at all!TYLER M.
I dropped my trailer off early on a Saturday 3 days before my return date was told everything was good to go and it would be checked in but 4 days later I'm receiving late charges on my card because they have their stuff messed up claiming I never returned the trailerGARRETT ETHAN A.
The guy was really nice and helpfulCRYSTAL ANN M.
The care at this location was excellent especially in lieu of the fact they were not where we had originally scheduled the trailer from. I had originally scheduled the trailer from another place about a mile away. No one was at the location and they did not answer the phone. This is the second time that I was sent to another location after scheduling a trailer pick-up from Uhaul.james P.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.STEPHEN N.
Have employee's know uhaul policy for location.Navarrow M.
Le client n'a pas laissé de commentaire.Shawn T.
It's greatJOVONNA P.
Le client n'a pas laissé de commentaire.pete M.
Le client n'a pas laissé de commentaire.MOLLY C.
Speed up the process. It was a little slowMICHAEL A.
Fast & friendlyJohn P.
Owner Mike at this location has been most helpful on multiple occasions. I like renting from him!! BobRobert P.
Le client n'a pas laissé de commentaire.SAKAREE C.
Was taken care of very wellMarlon A.
I was over charged after been billed. An extra charge was deducted from my account which I didn't approvedPHILIP T.
Le client n'a pas laissé de commentaire.JULIA O.
Have more employees on hand to check out equipment on weekends. I wanted 30 minutes in line just to get my reservation. Also, they were not sure if they had an appliance dolly when I had reservation for it.ARTHUR S.
Le client n'a pas laissé de commentaire.Ascheley D.
Le client n'a pas laissé de commentaire.Ascheley D.
Le client n'a pas laissé de commentaire.FRANK D.
Le client n'a pas laissé de commentaire.ANTHONY G.
Le client n'a pas laissé de commentaire.HOLLY K.
The 0,69Â¢ per mile was misquoted to me and I ended up paying 0,99Â¢ per mile which significantly increased my bill outcome. It was very disappointing, because the overall experience was impeccable from beginning til time to pay the bill.CHARMEKA M.
Le client n'a pas laissé de commentaire.CASSANDRA M.
Everybody was excellent! Professional treatment. Kind. Considerate.SANDRA L.
Le client n'a pas laissé de commentaire.LUCERO C.
Very good as is.ROGER K.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.Donetha R.
I have no improvement recommendations. Michael and the owner were amazing. We had an issue involving my mother in law that is homeless. They made it were we could rent a vehicle and get storage. They are great, and thank you for everything. Thanks for going above and beyond!DARNELL R.
Michael was extremely helpful and kind. Great customer service! 10/10 experience!Mark C.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Larry S.
Adam and assistant were very helpful need to add discounts from renters companyTIMOTHY J.
Took a long time to receive the van due to computer issues. Took less than 5 minutes to return it.Terrell J.
I had an issue with the mileage upon return when Sarah answered the phone she assured me that the situation would be fixed thank you so much for having excellent customer serviceLATASSIA P.
Le client n'a pas laissé de commentaire.Michael N.
Thanks for Quality service Alicia!!!!CALEB C.
Le client n'a pas laissé de commentaire.Andy P.
Le client n'a pas laissé de commentaire.CESAR T.
Le client n'a pas laissé de commentaire.MALAIKA A.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Krystal C.
Le client n'a pas laissé de commentaire.Jessie C. | Expérience générale
Le client n'a pas laissé de commentaire.Andy P.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.AMY G.
the only thing is i have to clean the inside front windshield because it is always smeered after they wipe it !PAUL T.
Le client n'a pas laissé de commentaire.CECIL RAYMOND B.
Le client n'a pas laissé de commentaire.JUAN O.
Le client n'a pas laissé de commentaire.Koren D.
Le client n'a pas laissé de commentaire.JESUS S.
They were great to work with and stayed true to the expected cost given. Very friendly as well.JAMIE C.
Le client n'a pas laissé de commentaire.Jessica B.
Great customer service and assistanceARIEL H.
Le client n'a pas laissé de commentaire.ANDREW M.
Le client n'a pas laissé de commentaire.Brett L.
Le client n'a pas laissé de commentaire.SARAH F.
All was good no problemFREDDIE C.
Le client n'a pas laissé de commentaire.paige G.
Le client n'a pas laissé de commentaire.Denise R.
Not enough staff to assist customers. Credit card system poor.Foris M.
Need to take care your 1st customer and then only help other one.SANTA L.
Le client n'a pas laissé de commentaire.DIANE B.
I will not be doing self check in againSteven J.
Zeff, the manager was disagreeable and unprofessional and for these reasons I will NEVER do business at that location again.KRISTINE M.
I been calling for the past 30 minutes I left 50 dollars in gold coins in my rental No one at ft worth u haul is answering the phone to help meLLOYD G.
Le client n'a pas laissé de commentaire.Mark G.
There was nothing wrong with the vehicle when I returned it they didn't have me sign any paperwork to or do a work around with me. They already took the money out of my account stating everything was fine. The next day I get charge for damage on the van they didn't call me to see or verify what happened so now 150 $gets taken out of my account with no explaination besides a damage report in the report it says unknown costumer if I rented the van how am I a unknown costumer? Now if something was damage I'll own up to it and pay it but there was nothing wrong with this van upon return. This just sounds a little fishy I rent from uhaul all the time but we won't be back I'll go to budget or somewhere else don't waste your time and money.Elise Y.
Keep up the good work. Happy holidays! 😁james a. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN M.
Customer service here is excellent! Thank you!JOSEPH S.
Michael was amazing both times I recently visited U-Haul. Very professional and helpful. Even one morning when he was left short handed. Handled the pressure very well and continued to provide an excellent customer experience.JAMES P.
Le client n'a pas laissé de commentaire.JESSICA H.
Le client n'a pas laissé de commentaire.CAROLINE C.
One thing I couldn't understand, when I made the reservation, there was a location closer to my home with the item I wanted to rent. It was available for a one day rental. But when I tried to make a two day rental for the same item it suddenly wasn't available. I'm not sure why U-Haul with all there locations couldn't re-rout another trailer to the location closer to me instead of having me drive the extra distance for an item that suddenly wasn't available. I'm not sure if it's the location or U-Haul but this isn't the first time it's happened. Otherwise everything was fine.CHRIS JOHN L.
Le client n'a pas laissé de commentaire.Colin W.
Le client n'a pas laissé de commentaire.THOMAS J.
Le client n'a pas laissé de commentaire.RAUL V.
Le client n'a pas laissé de commentaire.SABRINA B.
The person that helped me gave above average customer service. It was appreciated.DANIEL H.
Le client n'a pas laissé de commentaire.Sanford C.
Le client n'a pas laissé de commentaire.ANTHONY T. | Expérience générale
Le client n'a pas laissé de commentaire.robert h. | Premières impressions
The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.Richard A. | Expérience générale
Le client n'a pas laissé de commentaire.James L. | Expérience générale
Mike was a great help and provided exceptional customer serviceDavid F. | Premières impressions
Great service especially Michael the owner. Efficient and fast paced.Michael L. | Premières impressions
Great customer service!! Thank you for your assistance.Marlen P. | Premières impressions
Very helpful and respectfulJohn C. | Expérience générale
Owner went out of his way to accommodate our after hours pickup. Je la recommande fortement.Calvin C. | Expérience générale
We were only 10 minutes late with the rental and they charged us 20 $freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was ownerbenira d. | Premières impressions
We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012Patrick R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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