Great customer service!!Pat N.
Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Pour nous contacter
Fort Worth, TX 76104
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
La empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugargustavo f. | Premières impressions
Hire or schedule more people because it was only 1 man working and I was waiting for over 30 mins before I was helped. The man Eli was great overall even without any help he did the best he could and he still smiled and make it workraysha E.
There was only one guy working but he is such a great employee he did it all fast and was very courteous.Michael O.
Le client n'a pas laissé de commentaire.Andrew S.
Associate was very kind and even helped back the trailer up for me. Was very satisfied!Kenneth O.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.DIANA R. | Expérience générale
Le client n'a pas laissé de commentaire.Allen S.
Nothing I can think of right now thanks .Henry R.
They overcharged me for a break down and had no sympathy for my situation.CHICARLO T.
The employee who helped me (their name tag said owner) was extremely rude and I was very disappointed. When I turned in the equipment, they refused to give me any proof I turned it in.colby H.
Le client n'a pas laissé de commentaire.Kevin O.
Staff was great. However $19/ day plus mileage (46) turned into almost $300. Bogus $100 damage charge for a piece of interior plastic NO renter would have EVER inspected during walk through. Easily could have been damaged on prior rental and never noticed. Scam artists - will file complaints with multiple agencies.Grant P.
Le client n'a pas laissé de commentaire.Michael C.
The fellas help me get the right size trailer for my vehicle. I am a new business owner and just want to get the job done. They explained and alter my reservation to accommodate my needs. It was about the money with them, just giving great customer service!Marviett W.
The staff is awesome and very professional. This is the best place in Fort Worth.Jason N.
Le client n'a pas laissé de commentaire.DYNEESHUR M.
We had a flat tire on the car carrier and luckily exited the freeway right at a UHAUL Center south of Fort Worth. But to my dismay they could not fix the problem tire or swap the trailer. I had to call roadside assistance and they took an hour to get there. Please let your stores have other options than just say call a number. Plus we had to remove the car so my wife went ahead and continued the trip in her vehicle. Then I had to pay a "Wrong Drop Off Location Fee" to leave the carrier at that location. Didn't make sense to pull an empty car carrier another 250 miles. Wish they could have realized that and waived the charge.Richard M.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.SHERRONDA S.
Michael has been a hard working customer friendly manager. I'll miss him.James A.
work with your customer and dont LIE to your customers that will end up costing them 1K.TIMOTHY F.
Le client n'a pas laissé de commentaire.GARY M.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.SAMARA A.
Le client n'a pas laissé de commentaire.Antar S. | Premières impressions
Le client n'a pas laissé de commentaire.Steven D.
Continue to have the professionalism, courtesy, respect, enthusiasm, and genuine customer service attitude the gentlemen displayed in helping me. The service was great and so was the cashier. Everything was easy and expedient.larenzo S.
When you rent make sure the equipment you pay for is there. In the pouring rain i was given a truck without the dolly i paid for. read paper work , they charge a fee for bringing truck back early. WOW what ashamed , and they wont even call you back to explain or answer your call.carla T.
Le client n'a pas laissé de commentaire.Karen B.
Nothing at allBRENDA S.
Le client n'a pas laissé de commentaire.Cherise H.
Le client n'a pas laissé de commentaire.eric D.
Manager Mike was not nice he was very rude No where to park had park 3 blocks away People need retrainingdavid S.
my confirmation for a trailer pickup was originally made for a different location that was closer to my house, but they called and told me to pick it up at a location further away; I should have been able to drop it off at the location I originally desired and that was confirmedTodd H.
Le client n'a pas laissé de commentaire.ALEJANDRA M.
Le client n'a pas laissé de commentaire.DWAYNE F.
Drop off was a disaster. There was only one person working the desk. It took 30 minutes to get two people in front of me set with their rentals. Then the desk person skipped to someone who was returning their van and had not waited in line. I asked if I could just return my trailer and was told â€œIf you want to check it in online you can, otherwise you have to waitâ€. I had already waited for 30 minutes without saying a word and she lets a person skip the line to turn in their truck just because they walked up to the front and cut in line?? Then the online checkin wouldn't work. It would not allow me to check in the trailer even though I turned on location sharing. So, I went back inside, now the line was 6 people long and the poor guy who was behind me when I stepped out of line (I was in the front of the line at the time) was still waiting! That's 20 more minutes since I had stepped out of line. The guy out front who was inspecting the returned trucks did eventually help me and check in the trailer. A process that should have taken 10 minutes max took almost an hour. Ridiculous.Richard W.
Le client n'a pas laissé de commentaire.Maria R.
Long line waiting to be helped. Then the van had the low tire pressure warning on. This was the second location I had a reservationWAYNE P.
Le client n'a pas laissé de commentaire.NOOR H.
Le client n'a pas laissé de commentaire.Neal J.
Le client n'a pas laissé de commentaire.Lona M.
Le client n'a pas laissé de commentaire.Matthew M.
This location needs employees. The associates there are being overworked. The service is excellent, but they need help.brian T.
I did not drop it off, my husband did.Penelope C.
Le client n'a pas laissé de commentaire.douglas W.
It was greatWarner W.
Le client n'a pas laissé de commentaire.Fareedah M.
Le client n'a pas laissé de commentaire.Kurt L.
Michael is the best uhaul member I've ever dealt with. He knows everything you need for a great moving experience and always has a great attitude and is very helpful!JUSTIN L.
Just used this location to return the truck. No real interaction other than to deliver vehicle and get receipt.Richard B.
Everything was great. The general manager always works harder than anyone and provides exceptional customer service.Miyoshay H.
The gentleman who worked with my husband said there was absolutely no way that we could remove the car trailer from the uhaul outrselves. So, we had to drive BACK to the place on our last day in town to have someone else hook it up. That person said that they had never heard that rule. It wasted several house we didn't have.michael G.
Le client n'a pas laissé de commentaire.DIANA R. | Premières impressions
Actually best customer service I've ever had with uhaul. Mr. Neff was probably the one of the nicest and friendly individuals I've ever interacted with for a professional service.Christopher C.
Le client n'a pas laissé de commentaire.Peggy W. | Expérience générale
This location is very busy as most U-Haul stores are. The staff does an good job of providing service to the customers. Each location need more staff members to assist customers.Ken W.
You need to mention that there is an after hours charge. I could have easily returned the truck the following day and saved myself 20 dollars.oreste B.
As far as U-Haul customer service at this location, the service was AMAZING !Joe A.
Great customer service!Kim H.
I wasn't told that I would be charged double if the truck wasnt returned to the pick up location ! The service from beginning to end was horrible I will never use this U-Haul service again .I HATE ITKeisha H.
My reservation was at 9am and wasn't able to leave until 10am. They gave me an extension of 2 hours but didn't help as I needed to move earlier. I returned the trailer 3 hours later to same employee and he immediately told me I owed $300 because I wasn't returning to the same location. His records were wrong, extremely unprofessional.Chase C.
Le client n'a pas laissé de commentaire.Rene M.
Manager argued with me and did not know a fee of 16,5 that I was told I would be charged as a late fee of some sort he literally called me a liar and lough Ed at me I will never use this location againSteven P.
Le client n'a pas laissé de commentaire.Julie W.
Excellent serviceJoel G.
Very helpfulSarah P.
Micheal was helpful and allowed me to wait in acAdan F.
Le client n'a pas laissé de commentaire.Claudia A.
Le client n'a pas laissé de commentaire.Steven R.
The staff was super friendly and very easy to do business with. They stayed late to make sure we were able to complete the pickup of our rental vehicle and did it with smiles on their faces. Every person we worked with was courteous and professional. Nice job U-Haul.William R.
Le client n'a pas laissé de commentaire.Donny D.
Poor in store serviceMario R.
Don't recommend sue to scary location, fraudulent charged on rental and we returned it clean, wiped down, swept out, more gas than required and in same Condition the vehicle was in when we rented. False charge and claim now they are trying to charge me for. Lot is not secured, bad neighborhood to begin with. Will never rent from Uhaul againLee S.
Owner was very helpful and courteous. Walked me through all I needed to know about the rental and I was on my way.chase C.
Wasn't sure about the location at first, but they were very knowledgeable and very helpful. Will go back to this location in the future.kurt G.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Lea S.
It was a great experience. Friendly service, easy to rent. Very nice new van with excellent air-conditioning.Lisa F.
The greatest asset with this location is location for anyone in S Austin.Gene R.
Staff is great. Facilities and vehicles are worn down, though--time to invest in the place. It'd be a good investment in the neighborhood, too. This was the SECOND time I tried to use the mobile self-check process, and the SECOND time it didn't work. Thankfully, the staff was able to check me in despite the technical failures.Brad L.
Better customer service the lady with the brown teeth was very rudeLance M.
When we arrived at 10am there was only 1 guy working and there was a line of people. Someone finally emerged after 10 minutes and then got the line moving. When we returned there was no proper signs of the preferred way to return equipment. Apparently supposed to enter a certain way so we had to flip a uturn and come back in. Other than that was fine.Aldrin T.
Le client n'a pas laissé de commentaire.Lara S.
Encourage customers to fill up the trucks before they return them. You need to incentive the process. My service was great.Burton S.
The best place to rent your Uhaul !!! The people here are AWESOME !!!William H.
Excellent service à la clientèleJorge L.
Only needed an appliance dolly. In and out quickly. Michael and his team have always been courteous and efficient.jerry M.
I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental paymentJanelle A. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCISCO A.
Keep your word, when you advertise that a rental is for 24hrs you don't charge me $154 for 3hrs rental. When I contacted your office to complain your representative was very rude. I will not rent from you again nor will I recommend U-Haul to family or friends.Alvin M.
Le client n'a pas laissé de commentaire.Jeff O.
The guy that had locks made sure we were not only taken care of in the store but also when the other guy didn't come to connect the trailer to the truck he came out and made sure we were good to go.Jametrya W.
Customer service at both locations was great. The truck condition was deplorable as the brakes were screaming every time you applied them and the truck left a huge oil stain at both my old house and my new one.Brandon C.
Le client n'a pas laissé de commentaire.Julia M.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Kayley R.
Le client n'a pas laissé de commentaire.Eric N.
Truck was dirty inside mirrors were dirty windshield was dirty both inside and outcharles M.
Le client n'a pas laissé de commentaire.Brooks K.
Michael Neff helped me out at this location, I will say this man is a top notch individual! He helped get me set up with a new dolly in much better condition, I felt a lot more safe with the condition of the equipment he had and the effort he made to assure the rest of the haul would be successful.Michelangelo L.
From La Marque to Fort Worth locations both gave excellent service. Je les recommande fortement.Carmen G. | Premières impressions
Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 邏SANDRA G. | Expérience générale
The movers were great tooThomas H. | Premières impressions
Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!John M. | Premières impressions
Everything was great every time I went it was clean and all the employees were very friendly and helpful.ADRIANA C. | Expérience générale
Le client n'a pas laissé de commentaire.JULIA A. | Expérience générale
Mike and team were very helpful and always professional.David F. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline K. | Premières impressions
Le client n'a pas laissé de commentaire.Keith H. | Premières impressions
You left your staff understaffed and it was very difficult for him to provide great customer serviceRODNEY D. | Premières impressions
Le client n'a pas laissé de commentaire.Shunna H. | Expérience générale
Very helpful, always friendly, great place to do businessDeric H. | Expérience générale
Bad customer serviceEroro o. | Expérience générale
Great serviceEroro o. | Premières impressions
Le client n'a pas laissé de commentaire.franceen N. | Expérience générale
The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That's a good on in my book!ADRIANA C. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea H. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEY R. | Expérience générale
It’s easier to access it’s reasonable.corazon z. | Expérience générale
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Dan R. | Expérience générale
Best everLATONIA M. | Premières impressions
Le client n'a pas laissé de commentaire.Jessie C. | Expérience générale
Keep up the good work. Happy holidays! 😁james a. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY T. | Expérience générale
Le client n'a pas laissé de commentaire.robert h. | Premières impressions
The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.Richard A. | Expérience générale
Le client n'a pas laissé de commentaire.James L. | Expérience générale
Mike was a great help and provided exceptional customer serviceDavid F. | Premières impressions
Great service especially Michael the owner. Efficient and fast paced.Michael L. | Premières impressions
Great customer service!! Thank you for your assistance.Marlen P. | Premières impressions
Very helpful and respectfulJohn C. | Expérience générale
Owner went out of his way to accommodate our after hours pickup. Je la recommande fortement.Calvin C. | Expérience générale
We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was ownerbenira d. | Premières impressions
We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012Patrick R. | Expérience générale
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