Évaluations des clients U-Haul Moving & Storage at I-45 & Richey
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at I-45 & Richey
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Erick C. le
Great to be back home in Texas
David M. le
Perfect rental experience from 45 and Richey location, as always!!
Kelly C. le
Lower the mileage rate. Rental of a Uhaul shouldn’t be 200.00.
BRIAN L. le
Ava was very helpful
Tachdaje P. le
Everything was perfect
Jade M. le
Ava is amazing. She recognized how stressed out I was and how bad of a day I was having and worked with me patiently. Thank, mama! We appreciate you!! ?
Naomi G. le
Y’all fucked over me with my money gave me a small 20 ft truck when I asked for a 26 ft so I had to use more miles and charged me for 3 days when I didn’t have that dam truck for 3 days I WILL BE UP THERE TOMORROW THO
sakima s. le
Excellent customer service!!!
scott h. le
Initially I was very displeased to hear that my father had been turned away after attempting to rent a truck. He apparently failed a requirement which was... employment?! He is retired. I have never heard of this after using U-Haul for many years. Imagine my inconvenience of driving 160 miles, my one day off this week, to assist my dad with a haul in Houston, and the truck isn't ready because he did not fulfill this requirement of employment that even seem to baffle the representative at U-Haul that took my reservations. Now you're probably confused because you've seen that I have marked excellent in all the boxes of this survey. There's a reason for that. As soon as we walked in, Kimberly Dang assisted us with our check in. She explained that this additional requirement was a necessity because apparently trucks had literally been stolen from this location. Ok understood. But this is how a negative can become a positive...Kimberly was so exceptionally pleasant and efficient, it literally made me not care about this inconvenience. A few hours later when we returned the truck, the gentleman that checked us in also had the same all business but a feeling of all heart. He was in high gear. He checked out our truck thoroughly, pulled out a phone, and had me on my way in practically 60 seconds! As I turned around I saw him cleaning out the truck, and I had to walk back and tell him how amazing he is. This is why your company is succeeding. It's the people. Plain and simple. Honestly just about 10 years ago I felt like I was witnessing the death of U-Haul. The fleet was aged and the operating systems were antiquated and failing. So kudos to U-Haul for pulling a miraculous 180 degree improvement! Just keep hiring exceptional people like you have done at the I-45 and Richey Road location and you will continue to dominate this industry. Sincere Thanks, A Happy Customer
Anthony D. le
Terrible service... calling 3 contacts to verify who I am.. I’ve never had this issue renting... which I rent a lot... absolutely will never use the counter service again , EVER..
Trina D. le
Great service!
elliot a. le
Returned the truck after hours, looked all over for the yellow drop box like it indicates on your site but could not find one. Also could not get the site to complete the transaction. After trying to do both of the above for 30 mins, I was able to complete but still couldn’t locate the drop box. Came back the next morning to return the keys to find out the “drop box” is nothing like what is indicated on your site, it was a small mail slot on the side of the building which could not be seen very well at night!
James C. le
Service is allways great. No need for improvement.
Josh P. le
Ava ia amazing.
hyder m. le
The employee named Kadr at the drop off location went beyond the limits of excellent customer service. He was fun to talk to, genuine, helpful and showed great hospitality by welcoming me to his city , Houston, TX because it was my first day there when I dropped off my trailer . He answered all my questions with energy and positivity. This kid’s kind words dispelled my anxiety of me being a new resident of Houston. Thank you Kadr and U Haul.
Amber B. le
You all charged me additional fees and drafted my account without permission for some ridiculous amount you say I owe because of your systems mistake. I was quoted 115 dollars for unlimited milage one way rental
Ozan G. le
Charged me extra for gas when I filled to same amount
Helen N. le
no improvements needed. very professional group
Mejean C. le
The staff was amazing. Especially the manager. Very well run location!
Lisa J. le
Ava was wonderful and her entire staff..
senthy w. le
Whenever there is a reservation scheduled make sure the vehicle is available
Charolett C. le
My experience picking up and dropping off the truck was excellent. It’s nice to have great customer service. The young lady and man walked me through the online app, and the young when I dropped it off was excellent. I accidentally left my garage door opener and he saved it for me instead of throwing it away. I love this location and will be back. And tell others. Very pleasant staff, keep up the great service
Shadai G. le
Ava was so warm and super sweet!!!!
Justin J. le
N/A
Amy W. le
WHY THE HELL, IF I RENTED THIS TRUCK 3 WEEKS AGO IS ANOTHER CHARGE HITTING MY CARD TODAY? Not the week to mess with my $. I've already hired an attorney for another matter, he's on retainer, Sooo....
Mabel G. le
There was this young girl, don't know if she was from Mexico or another country but she looked hispanic with a really bad actitude. Its a shame because its the closest location to my house.
Francisco S. le
The guy who helped us explained everything to us. I didn’t have any questions.
Sheniqua H. le
GREAT CUSTOMER SERVICE!!!!!
Hugo O. le
Costumer service is friendly and exceptional
DEBRA W. le
We waited for quite a while.. I had to call in the Office to have someone come check us in. Another vehicle next to us they also had to walk in the Office to get someone to check them in!
ALEXANDER G. le
None.keep up the great work
Enrique C. le
they ask for 2 references and call them to verified. is the first time that they actually call the people, if you do not thrust me, i will not do any business with you in the future.
meya s. le
Thank you
Andrew R. le
The Manager Eva is a star! Your process of renting is like a damn NASA application. 2 references and my first born to rent a trailer is ridiculous !!!! It’s more than over board. I will see other alternatives.
DANIEL P. le
The online reservation system is confusing and “buggy”. Once my pickup location was assigned, Richie Road Uhaul took over and everything went smooth and predictable.
Bill B. le
Trailer hitch/tongue bent, through no fault of mine, during pulling and I was charged over $200 for repair.
Marguerite H. le
Ava was great.! Very helpful & funny.! You can tell she enjoys her job.!
Jorge D. le
Everything was great. Very quick service
Tommy B. le
You have great people representing your company. Take care of your employees.
Brandon R. le
Triston I believe was his name was extremely polite and very nice. Great experience all the way around from pickup to drop off.
Taneeka M. le
The cup holders were dirty
dave k. le
AVA was very nice, a pleasure to work with
Homero V. le
Everything was perfect. Real good services
David M. le
Ava Davis and the folks at the I-45 and Richey UHaul location are my go-to for trailers, full stop. I don't even bother thinking about going anywhere else. Ava always takes care of me and makes this experience flawless. I have and will continue to recommend them to my friends.
Wanda D. le
The same day i picked up the vehicle, the left signal light went out. Also, I feel that there's some kind of feature that embelished the mileage.Due to rain, I could not use the vehicle to do what i planned, but somehow i was told i went over 80 miles. I don't believe it but,I'll know for next time
Yolanda R. le
Mrs. Ava was very professional and made my experience wonderful.
Brian B. le
We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.
Juan V. le
The manager she so great
Jesus S. le
We had a flat with the trailer mover around Victoria Texas
Nicola B. le
Thank you and Ava. You are amazing!
Ted R. le
Great job on the hitch installation. A power lift would have made it easier for the installer.
Deborah M. le
Ava was the best always willing to go above and beyond.
EVA N. le
Nothing
danny g. le
Freaking awesome trailer and service, thanks for your service see U guys in Sept 2019
Priscilla S. le
The staff is great. Very helpful and professional. The only negative thing I can say is this location is under staff.
Adam W. le
I already filed a complaint in regards to the lack of maintenance and concern of safety to the trailer I rented
meya s. le
Ava is wonderful
Jose U. le
I thing you need more trucks
Amallah A. le
Ava is great! Her Personality rocks and she was beyond helpful. Her customer service skills is to be commended!
Angelia T. le
Great Customer Service!
Melba G. le
Keep Doing What You Do Thanks And Be Blessed
Patsy T. le
The best customer service experience was Ava the Manager at the location hopefully I spelled correctly ,however she move like all Business that are conducting service what a Amazing lady
Alesia H. le
Nothing. Miss Ava Davis was excellent. We need people like her working in customer service. Thank you for hiring her. She made my day go smooth. From Alesia Huston .Houston Texas 3/23/19. 10 stars**********
Gaynell M. le
You are doing an excellent job at this location. Can not think of any thing that would improve an excellent reputation.
cathy w. le
Eva is awesome and very customer service oriented! The whole experience was very positive except for the online return process!
Robert V. le
Extremely helpful and knowledgeable staff
jimmy w. le
Manager seemed over worked some maybe uhaul should look at taking better care of their employees
josue a. le
Great customer service and friendly also very knowledgeable
FREDDIE B. le
System was down and had to do manual
roy r. le
Add more staff
Juanita W. le
Door on the uhaul was very hard to use. Perhaps it's rusty. I saw uhauls along my trip that had swing out doors those seem like they are better and give you full use of your space in the small trailers. Manager Mrs. Davis was extremely nice and helpful. Never had such good service at a uhaul place before
Alfred M. le
Your facility is very clean and organized. Two thumbs up to the efficiency of your system and getting your customers out quickly. In addition, I want to praise Ava for courtesy and professionalism. Right on. You guys rock.
Barbara L. le
Richey staff ok....Ubox people need to get stuff togrther....
PABLO L. le
Everything was very profesional thanks ???? guys , have a wonderful day ?? ??????
Marvin H. le
Ava took care of my need
Eliseo M. le
I'd recommend making your prices more competitive I feel y'all are very expensive
Gregory J. le
I can't think of anything
Willie T. le
Upon returning the Uhaul truck & one dollie, the associate understood why I had two separate contracts & the frustration of my morning finding a dollie. He informed me to contact service for the adjustment.
Xavier A. le
Tried to say the truck had more gas then it did when signed paperwork. I'm glad I checked and when it was bought to dispatch attention he didn't apologize. He stated if it comes back under this mark then its diesel prices. Please check all trucks for correct mileage and gas before signing as a customer. The employees will try to scam you for gas n miles.
Antonie D. le
Keep your current employees. They were very efficient and very friendly
MELVYN W. le
Service was excellent
ROBERT S. le
I asked the rep. about extra courtesy miles....The city of Houston is too big to be driving from terminal to the place to pick-up my merchandise. Then i have to drive to my destination.
ella d. le
Everything was great and perfect
Joya L. le
the van could have been in better condition. The windshield wiper needs repair and so does the side door.
Brittney H. le
Ava was awesome!!!! She really put me first! Thank you so much! Made my moving experience great!
eric e. le
Great experience.
James B. le
Eva is a gem!
Fanzetta B. le
Associate could have smiled and been more conversational
Helen P. le
I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.
Cheryl L. le
Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!
TANYANIKA T. le
I love this storage location and if I ever needed another storage, I would only come back to this one!
DEBBY T. le
Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!
Ronisha B. le
Ava was a sweetheart and offered great customer service!
Margaret D. le
Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.