For older people didn't know how to scan bar code I know that you think everyone know how but I didn't
Cheryl A.Customer Reviews for U-Haul Moving & Storage at I-45 & Richey
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My comments is for the Richey office. Not the Archer office.
kathy E.No problem thanks for the great service
Kelvin M.The truck I was given was not maintained. The steering wheel was crooked it was hard to keep in one lane it needed something with a wheel alignment or tires and luckily I only had to go 11 miles but if I would have had to go any further I would have brought that truck back because it was not maintained mechanically at all
Kimberly F.Well I'm not able to speak but Manager and staff were very patient and service was very good clean facilities and truck was fuel efficient and overall quality of customer service was excellent..the only issue I had was online extended service and online renewal no chat line which is most convenient since I can't speak..Service location excellent
Kenneth R T.Customer service was great and speedy. Two thumbs up
Monie B.The team at this U Haul is my "Go-To team for moving truck rentals. I've relocated and I'll still take the drive. I like the way they do what they do. - Odell
Odell V.Truck I received smelled like fried fish. Even though the man that helped me tried to blow b out the debris and then sprayed some kind if febreeze it smelled like that our whole trip
KIMBERLY L.Absolutely Nothing. Spot on.
MELISSA M.Driver's side door didn't close completely. The truck's steering was difficultâ€"didn't feel safe
GARLAND S.Everityng are good
maricela E.Thanks for always having more than enough trucks to supply everyone that needs one. Very professional and friendly staff. Thanks again for all you do.
Somone B.Customer service is GREAT!!! They made me smile before leaving the store
Monie B.Everything good so far I will be happy to go back to you guys .!!! Thanks
JUAN M.Very smooth transition
Monie B.I was stressing out about having to get my belongs moved I order online went to pick up the uhal before I looked at the gas I had already checked approved it said 5/8 it wasn't even haft of that they wanted to charge me $147 for that just be careful I took pictures and all she tried to say it wasn't accurate but it had the time I took the picture and all I didn't even drive over 10 miles to have had used that much gas Soni ended up paying $43 buck on gas smh this had never happen in the past I always rent there but the gas wasn't on no 5/8
LaPortia B.The Manger & Staff @ this location, made everything GREAT. Thank You.
Terry C. | Premières impressionsIt was after hours but very convenient
AYani E.Office was closed. The people at the Rickey Tx location take excellent care of me. Mrs . Penny Cooper is the BOMB..
Janice B.Worst Uhaul store ever. The store owner (white. blonde hair, blue eyes, in 40-50s, hair in ponytail) is rude & unprofessional. I called the day before and the day of and her staff confirmed my auto transport is reserved and 100 % ready for me. I then call about an hour before my pickup time to inform the store I'm running a few minutes late and the owner says the auto transport is no longer available before disconnecting the call. I go to the store with truck & auto transport to get my stuff from the storage unit and the owner stops her staff from unhooking the auto transport for me (I said I would drive the car). I begged the owner to help me as I was already late to my destination due to her canceling my autotransport reservation at the last hour and therefore I had to also get new movers who took another hour. I was crying the entire time. Store owner wouldn't even look at me and yelled "get out of my face". I then called support and support called her. She yelled " you called corporate on me". Only then did she go to my truck but only stood there while my movers were unhooking the auto transport. They told her they need help as they never did this before and she still did not bring her staff to hook or unhook the auto transport. At the store counter I told her I need to check out only to then find my storage unit is still active the next day.
JENNY E. | Expérience généraleNot reserve a truck that is already being used.
Deron W.It was a quick and easy experience.
Patrick C.Nothing this location is always the best experience to have with UHUAL by far . Thanks UHUAL
MARCO H.The clerk that finalized my paperwork wasn't friendly she printed out my receipt gave me the money that was to be credited
Anna M.Very helpful and friendly location
Emilia S.5-STARS 5-TIMES to Dustin, Toatra & Sharita!!!!! I initially had ALOT of problems with the reservation aftet having made several changes. EVERYTHING was all jacked up BUT those formed a dynamic team and was able to get it all straightened out in almost no time. I love UHAUL. This is a GREAT location run by a GREAT staff! They turned a near-nightmare into a GREAT experience MR PARKER, Houston, Tx
robert P.S.O.
Nalkio M.great team and service
yamay F.Front end of truck needs alignment.
Dessie R.Having items in stock and professionalism. They were nice and pleasant, but the young lady at the counter was constantly texting in her cell phone while I was speaking to her. The manager, Melissa, was there and said nothing. None of the equipment we ordered to help with our move was available.
Daphne G.The representative was very rude, referring to me as oh boy dude instead of my name, eating food while trying to assist me, and did not know how to close out, an account was very unprofessional, no professionalism at all and none of the employees greeted me
Jeremy H. | Expérience généraleEvery thing was ok
MANUEL G.Very easy and great people at the counter and outside help. Very friendly and helpful with a good sense of humor.
Chris W.I had to go inside to grab someone because nobody came to greet me. The parking lot is not designed well for business. Too much equipment stored in the front area.
Danielle M.There was damage to the truck, when driving it it was very shaky and hard to keep in control. The back of the truck was dirty and oily and ruined my white furniture. Now I have to throw away $1000 couches because the oil won't come out of the fabric. To pay $136 for this rental would have been okay if the condition of the truck was better. I appreciate the business but things could have been better. Plus, the truck I rented wasn't available until after 4 because it was in use so the girl had to rush clean the truck for me to use, I felt really bad for her because she was backed up and rushing to get things ready for 2 customers.
AMANDA N.This place was great. Amazing employees and outstanding service.
christine B.Melissa who is the manager at this location is very rude and disrespectful. She continued to hang up in my face when I asked to get and extension on my rental and she proceeded to tell me she can not cater to me because she was more worried about another person.
ASHLEY A.Moved from Oklahoma to Houston and the only problem I ran into was they couldn't accommodate the big storage I needed and the two that they gave me was still small. I had to pay to get another storage. Other then that it was good
Kisha B. | Premières impressionsTodos los empleados muy amables, me ayudaron en lo que necesitaba.
KENNETH R.Na
Joaquin R.Excellent customer service, and Renting was fast and easy! Love the 24/7 truck return.
Nicholas R.Tashawn, the AGM was amazing and so helpful. He is very knowledgeable and thoughtful of the customer while maintaining a professional but friendly attitude. The staff there are awesome, the lady that helped (she was new) me did amazing and was efficient. She was extremely friendly and professional. This location is the best for everything but tashawn really made my experience superior
Penny L.We reserved online a day prior and when getting to the location, had to wait over and hour for our truck. Unorganized staff and location. Customers who had no reservations and came in AFTER us were in and out within minutes. Also added a dolly and after paying, was told there were no dolly's available
Tirell P.Everything was okay accept the truck was kind of hard to drive at times and the dolly I reserved was not in the truck. Luckily I didn't have to drive very far. I was able to contact customer service to assist with the self service. Great experience
Crystal J.Make sure that the truck they are renting is completely cleaned and is not full of roaches 🪳Another location where I went to pick a dolly blew the back of the bed of the 15ft trailer out and roaches 🪳 were still coming out of hidden areas cod this truck.
Paula W.Make sure equipment has maintenance up keep. Check engine light was on. When I informed the staff during the check he stated it was a minor issue that didn't require me to be worried about.
summer Y.I gave an average rating because this location itself is great when it comes to renting in person, however for the 1st time I tried out the 24/7 service to pick up my truck after hours and that did not work out , I arrived 30 mins early to do the process and after retrieving my key I still could get my truck it was blocked in and no one came out to help me , I stood in the parking lot waiting until I decided to go home and return the next day , due to getting my truck late , I was overwhelmed with my move process, but the woman that assisted me made sure to accommodate me as much as possible, and for that Reason, I say this location can do better, and I'll recommend this location,but wouldn't recommend the after hours service .
Renne C.it was busy when i went but improving speed of getting customers in and out
Hayden M.The manger was really rude and treated us like criminals like we were gonna steal the truck we rented and not coming back. I felt like I was being racial profiled the whole time was she really a manager because if so she was a joke. I would never recommend anyone to that location. I've been to other storages places and they treated me better, places that weren't uhaul but authorized to rent uhaul equipment. And the truck we rented was close to empty I've never rented that was close to empty. So inclusion I would neve recommend no one else to this place. And yall should get a younger and happier manager there would get more business, instead of an old grumpy lady thinking she's better than anyone else, and they have 4 parking spots for a parking lot and the rest of the equipment is parked in spaces that unprofessional. So yes my experience was crap yall could so much better....
Dylan W.Everyone was great. Thanks again!
Michael Z.Lower mileage rates
Johnnie M.I highly recommend Uhaul services and this location because I had great customer service.
Darius M.No improvements are needed
ANGELA J.Ms. Melissa is the greatest. She took good care of me.
Shantral H.Great service!
Raymond D.Fast and easy came right out checked the truck and I was on my way
Damien A.Melissa, Tierra, exceeded my expectations with there kindness and overall help with my situations. Other staff was professional and helpful as well.
Doretha B. | Expérience généraleGreat drop off experience. Easy, quick and the employee was professional.
Chris R.YOU ALL CHARGE ME FOR (2) DAYS FOR 4 HRS OF TRAVEL FROM HOUSTON TO OPELOUSAS, LA. NOT HAPPY ABOUT THAT
ANDREW P.Justin was fabulous
Jodi F.Make sure the employees know the dimensions of the truck. I asked how tall the back of the moving truck was they had no clue. Since no one knew I had to go up a size in truck which was inconvenient to ensure what we were moving would fit.
Melissa D.Tacky rude employees they all tell you different rules
JACOB L. | Expérience généraleThanks
LIONEL B. | Expérience généraleService was fast, convenient, and your staff was very professional.
Doretha B. | Premières impressionsThanks to Cody, Ms Penny, and Crystal for all their help.
CIERRA MARIE H. | Premières impressionsGreat people
Shaqavia P. | Expérience généraleChristina is always amazing
LAUREN J. | Premières impressionsI was very unsatisfied because of the way my auto pay all of sudden was messed up.They tried to say I was the one who had the issues was not true.The staff was not helpful at all and asked me to remove my things. I need to have some fees paid for my bank account.. I am very unhappy because I had been there for almost 2 years and all of sudden I began to have issues. I have not had anywhere to live for that long and now I have to find somewhere to put my things.Very unhappy
FRANCHESTA C. | Expérience généraleGood customer service
REGINALD W. | Expérience généraleGood customer service.
Reginald W. | Premières impressionsThe staff was always helpful and polite.
trina c. | Expérience généraleSlow to wait on customers. Line was to the door with no since Of urgency from staff
Reginald A. | Premières impressionsCody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.
sidney g. | Expérience généraleThanks! So much” to your staff for all your help.
Thomas D. | Premières impressionsTeamwork was very evident
LIONEL B. | Premières impressionsMuy buem servicio al cliente
Gil C. | Premières impressionsTrinity was so helpful Friendly I love this location so far you need more guys like him
ERICK F. | Premières impressionsAfter renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the "EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR". We will continue returning back for more rentals. Thank You, Rosita Macek
Rosita M. | Expérience généraleCody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110 % satisfactory and he needs to be cloned 10 times. Other than that, we don't want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek
Rosita M. | Premières impressionsI have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.
Saundra L. | Premières impressionsI can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones
Erika J. | Expérience généraleVery clean organized location. Staff excellent 😊👍
Tammy S. | Expérience généraleI had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!
France B. | Expérience généraleCody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Merci!
France B. | Premières impressionsThis is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.
Darian A. | Premières impressionsIt was easy to reserve my unit online and it was ready to go when I arrived!
Cassandra A. | Online Move InToo many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.
Calvin R. | Online Move InGood customer service!!
Michael J. | Expérience généraleMs.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.
Dana N. | Premières impressionsPrices to high... Found another storage same size and half the price with insurance
Carol D. | Expérience généraleI loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.
shirley h. | Premières impressionsGeneral manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help
Enika M. | Premières impressionsThey were nice, the Manager was very helpful and understanding.....
Yolanda D. | Expérience généraleEveryone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate
April B. | Premières impressionsI'll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money
Martica B. | Expérience généraleAva is always a pleasure. Very professional and cares about her customers needs
Sharina S. | Premières impressionsThe lady who helped me yesterday was very professional. I really appreciated her kindness.
Freddy J. | Expérience généraleExcellent service à la clientèle
Jorge O. | Expérience généraleI needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.
Leslie L. | Expérience généraleThis facility is one of your BEST!!! I might add it is managed extremely well...
Linda B. | Expérience généraleMs. Ava and the staff are very friendly and provide great service!
Stephanie A. | Premières impressionsVery good customer service and very polite
TANEISHA D. | Premières impressionsMs. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.
Regina L. | Expérience généraleThe staff was always helpful and anytime I had a question they were there to help I would definitely recommend them
Reginald S. | Expérience généraleGreat attitude, great service, professional performance
Freddy J. | Premières impressionsWonderful customer service
cynthia c. | Premières impressionsExcellent service and perfect smart manager Thank u everything she don.
Aklilu M. | Premières impressionsAva was very helpful
BRIAN L. | Expérience généraleMerci
meya s. | Expérience généraleWe were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.
Brian B. | Expérience généraleAva was the best always willing to go above and beyond.
Deborah M. | Expérience généraleRichey staff ok....Ubox people need to get stuff togrther....
Barbara L. | Premières impressionsAva took care of my need
Marvin H. | Premières impressionsI was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.
Helen P. | Premières impressionsMoving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!
Cheryl L. | Premières impressionsI love this storage location and if I ever needed another storage, I would only come back to this one!
TANYANIKA T. | Expérience généraleAva is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!
DEBBY T. | Expérience généraleAva was a sweetheart and offered great customer service!
Ronisha B. | Expérience généraleHad a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.
Margaret D. | Expérience générale