Évaluations des clients U-Haul Moving & Storage at I-45 & Richey

Very clean organized location. Staff excellent 😊👍

Outstanding customer service

None, quick efficient service provided to me.

They charged me three times when I had already paid them. The truck was brought back on Time no damage etc and they still choose to charge me

The gentleman helped me out but he put a different return than we talked about and I ended up going all over to drop off the vehicle and I left some things in it and tge lady had them waiting on me the next morning

The staff were wonderful. But the truck was not. Front in out of alignment, cracked front wind shield and not a good ride from Houston to Dallas and return in one day.

The general manager Cody Edmiston is very knowledgeable about the store´s services and different products.

Customer service was great

I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!

N/A

The truck wasn't 100% ready for a rainy day, the windshield wipers were making Noise l when I used !! The driver seat is very small and can't slide it back so I could more leg room!! The Young General manager Mr. Cody Edmiston, was a real Gentelmen, very cordial, and I like him vey r my Ambisio

tagged with an after hours service fee, which I have never seen nor was it explained there would be one. Also, tagged with a cleaning fee for an immaculant truck. I never return trucks dirty, inside or out. these two fees doubled my bill. will never use nor recommend U-Haul again or to anyone.

My experience was horrible as the battery died and I had to get a jump to complete my move. Just horrible!!!!

Wait time was long for service. Waited an extra 30 minutes for vehicle to be sanitized, didn't think it was fair for it to come out of my time renting.

Great staff, very helpful and friendly

Nothing I could think of.

When they ask for the rental time; give them the full amount of hours that they open for that location. Example if they open from 8am to 5pm; tell them 9 hours eventhoug your plan is to return at 3 30pm. If for some reason you return at 4pm they charge for 2 days instead of 1. No matter the announcement says that the rental is for one day. Also they take a lot of your time to setup the trailer into your truck. Very Bad experience; customer service 5

Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!

Had to clean the truck and the millage on the truck and the paperwork did not matched and I missed it which cost me about $40 dollars more of what I was expecting.

I made reservations for a trailer and appliance dolly, however upon arrival I was told there were no available dolly's. I had to drive about 10 mins out of my route to get a dolly. It was a very distasteful experience and inconvenience.

N/a fast and efficient service

Continue the Great work

This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.

Staff needs to check in equipment when the equipment is returned. I returned the trailer I rented at 5:01pm last night and at 2pm today your staff claims it had not been returned. How can this be? I advised the manager to pull the camera footage and she confirmed the trailer was returned. Minutes later she said it was just checked in. Terrible service! Rental places are supposed to check inventory daily especially when they allow after hours returns. I will never use again and will never recommend this location and it's the closest to my home.

There was a line when I initially came in maybe have another representative there because there were some people who had walked out. I received a wonderful check out as well as a check in.

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Ava and the other young lady at this location was AWESOME!!! I had been to 3 different locations and was told I couldn't drop the truck and trailer at either of those locations. They were so helpful at this location. These ladies deserve a raise. Very professional and friendly

26 footer didnt have "EasyRide". Very bumpy ride. Texas Movers Company was hired as helpers for loading and unloading, but they didnt show up.

Mr. CODY WAS SUCH AN AMAZING HRLP AND KEPT ME IN GOOD COMPANY. IM PREGNANT AND HE MADE SURE I DIDNT CARRY ANYTHING TO THE CAR AND GOT NE WATER. VERY POLITE. BEST CUSTOMER SERVICE I HAVE EVER HAD.... SERIOUSLY AT A UHAUL PLACE.

everything was fine, good attention the work staff very friendly thanks for the help

Doing great

Everything went very smooth. Staff was helpful and knowledgeable. No complaints at all.

always works well

I reserved a 15 foot truck and 2 dollies. The dollies we're not in the truck! The move was supposed to start after U-Haul was closed. I had to come back the next morning to get the dollies andMr. Kahn look for a dollar for 20 minutes. He came back with one dolly. I went to different U-Hauls trying to find a dolly to no avail. As a result my Movers had to move 70 boxes up three flights of stairs with just 1 dolly. The move took twice as long and I was not a happy camper. I was charged for more miles because I had to go looking for a dolly.

Motorcycle trailer should have a wheel attached to the tongue to assist in removing it while under load.

Whomever checks the mileage on the trucks need to do a better job because my mileage was documented wrong and when I brought back my truck the correct mileage on the truck didn't match so it wouldn't let me enter it after hours

Good

I absolutely love this location. They never let me down. Always excellent customer service. Keep up the wonderful work.

very good!!!!

Everyone is very friendly and helpful. I come to this one even with one close to my home.

Just a few more representatives on hand so there isnt a long wait to speak to someone.

With the global pandemic I feel like they should be cleaning the trucks a little better it was very dusty and you could tell it hadn't been cleaned in quite some time.

Have an appliance dolly available with bigger trucks.

nothing. you couldn't be better. thanks so much

The u-haul truck I rented had a bad wheel hub and felt unsafe to drive. I'm a full time diesel mechanic and know what's going wrong on vehicles when it happens. I was unable to switch trucks after renting that one even offering to pay extra for a larger truck that was mechanically sound the location would not let me.

It was easy to reserve my unit online and it was ready to go when I arrived!

Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

Good customer service!!

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Prices to high... Found another storage same size and half the price with insurance

I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

They were nice, the Manager was very helpful and understanding.....

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Ava is always a pleasure. Very professional and cares about her customers needs

The lady who helped me yesterday was very professional. I really appreciated her kindness.

Great customer service

I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

This facility is one of your BEST!!! I might add it is managed extremely well...

Ms. Ava and the staff are very friendly and provide great service!

Very good customer service and very polite

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Great attitude, great service, professional performance

Wonderful customer service

Excellent service and perfect smart manager Thank u everything she don.

Ava was very helpful

Thank you

We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Ava was the best always willing to go above and beyond.

Richey staff ok....Ubox people need to get stuff togrther....

Ava took care of my need

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

I love this storage location and if I ever needed another storage, I would only come back to this one!

Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

Ava was a sweetheart and offered great customer service!

Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.