Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

3006 évaluations

16405 I-45 N   Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

(281) 440-5113

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 440-5113

16405 I-45 N
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just thank you

JEREMY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLA W. 
Évaluation :
5

Have a sign that says “Drop keys from rental truck here.”

Dominique J. 
Évaluation :
1

I rented a U-Haul on Saturday August 1st 2021 the employee stated the business will be closing at 7 so i bring it back an hour before at 6 and no one was there to receive the keys so I put them in the Dropbox I could even receive the money that I had left over no one was there

aundrea C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSON T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN ROSHAWN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN ROSHAWN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
3

Slow to wait on customers. Line was to the door with no since Of urgency from staff

Reginald A.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful

Sonia R. 
Évaluation :
5

Everyone was very helpful thank you again

donald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANETA S. 
Évaluation :
5

Cody and the staff at the 45 and Richey location, I had issues with this rental trying to help someone out, it was a complete nightmare however Cody was outstanding he was patient in giving me all options available. I will definitely use them again as I always have. And lesson learned!! Thanks Uhaul you

BRIDGETT T. 
Évaluation :
3

The woman that waited on me was rude and hateful and quite mouthy. The manager was awesome. He was your saving grace.

CORNELIUS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delesha P. 
Évaluation :
5

The employees young lady and gentle men were extremely helpful, patient & understanding

Ambrosia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D. 
Évaluation :
5

Excellent service and equipment. I really liked the service and I recommend this service.

Jonathan C. 
Évaluation :
5

Customer service was great!!!!!

ASHLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
4

I like that the staff was friendly and knowledgeable about their job. It was a pleasant experience.

TODD J. 
Évaluation :
3

I called and told them I would need trailer for 6 hours longer and they charged me for an entire day, I would have thought it should be prorated since they expected it back that day not the next day at 10:00 am.

VONNIE H. 
Évaluation :
2

Everything I requested was not applied to my reservation. I booked the rental for 24 hours and was told I only booked it for 6 hours. I also requested a appliance dolly which was unavailable when I checked out. My move was unnecessarily rushed. And the staff was extremely rude and walked off in the middle of helping me to help another customer without excusing herself.

LAKEISHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANEL R. 
Évaluation :
5

Actually everything was very well handled the staff really knew there stuff and was very friendly and informative.

Rando C. 
Évaluation :
5

N/A. Great Overall experience!

VICTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Massie W. 
Évaluation :
5

The place we were supposed to drop it off at was abandoned. Sign said open but door was locked, no one answered the phone. Had to go to the above location and they were very helpful and inviting. She went way above the call of duty to help. We had to call the 1800 number to find out where to go since the place we were sent to was abandoned. What a joke. Sat on the phone for over an hour. Kept getting hung up on and sent to an international number. Finally looked up a uhaul place close by to find the above shop. Thank God she was great because the entire feascal was a crap show from the moment we were scheduled to pick up. Nothing at all went as planned or told. Would not recommend using UHaul unless it is your last result.

clint D. 
Évaluation :
5

None, the staff was very kind and courteous. They even help me when I have left my keys at home and there was no extra time for the truck to be returned, Heidi took time to run me back to get my keys to my truck and brought me back to the Uhaul place, that is excellent customer Sevice. I would like to thank Heidi and the entire staff.

VICTOR W. 
Évaluation :
1

Make sure equipment works. Had a 26 ft truck drove it 20 miles to location just to find out that the ramp didn't work.

PRECIOUS W. 
Évaluation :
5

Rien

LULA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Le Ann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Cody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.

sidney g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammeka F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna F. 
Évaluation :
3

The service is good, they are very friendly, unfortunately they kept my license when I entered to check in and when I returned to deliver the equipment and ask for my license, it turned out that it was lost. It is an inconvenience, apart from the fact that although they have a local telephone number, your call always goes directly to the corporation and the waiting time is ridiculously no less than 47 minutes and sometimes they do not even answer, it is much easier to drive to the location. and fix it in person, they need to update their systems since they are pessimistic how to buy the use immediately after you deliver and after days they charge you for the one that remained in hold and then wait for 3 to 5 business days to get it back.

Monica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA V. 
Évaluation :
1

We had roaches in the truck we rented and now I'm afraid we might have some on our furniture/stuff

Jasmeet K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey R. 
Évaluation :
5

Everything was outstanding from beginning to end.

KAY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Thanks! So much” to your staff for all your help.

Thomas D.  |  Premières impressions 
Évaluation :
1

The location took forever to get assistance when we first arrived and booking through the mobile app was also frustrating because I did not get approve after I already paid for the rental. The amount I was charged was way too high for my sake. They tell you that you put this much based off of mileage but you never really know how many trips you need so when you go over that you get charged again. Over 300 $just for a 20' that seems way over priced and like an overall scam. The truck wasn't even gassed and I had to gas it twice which was extremely difficult to accept that I have to not only gas the vehicle to use it but when I also return it. I am better off hiring a company the next time I move, I thought using U-Haul would be a smart move for me and for my wallet.

Dravette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYRICE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danilo P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DRUVANI R. 
Évaluation :
5

Excellent

Padam P. 
Évaluation :
3

Very cramped Signage not vkear

LESLIE F. 
Évaluation :
3

Have more than one person working the counter on a Saturday morning.

Brenda D. 
Évaluation :
5

Teamwork was very evident

LIONEL B.  |  Premières impressions 
Évaluation :
5

Great experience and team at this location keep up the great work.

David G. 
Évaluation :
5

Staff was busy and super helpful!

Marshall C. 
Évaluation :
5

Your guess is as good as mine

LIONEL B. 
Évaluation :
3

Need more representatives working

Daniella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE C. 
Évaluation :
5

Nothing everything was great and so were the employees

Lula C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

London R. 
Évaluation :
2

My reservation location was changed due to a shortage of trucks. Completely understandable, but why send an 0800 reservation for online pickup to a location for hand delivery that doesn't open until 0900. Not the locations fault, but uhaul overall. What was the locations fault was leaving it on 1/16 of a tank of gas. You can check the contract. Literally what it said. Then the cab of the truck smelled like cigarellos and marijuana. Overall a very disappointing and upsetting experience.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI P. 
Évaluation :
1

The people here charged me double and now I have to call corporate to get a refund that will probably take weeks to happen

Travis J. 
Évaluation :
4

Very good experience

AMBER J. 
Évaluation :
1

Our u-haul became detached 35 minutes into our trip. We were on 610 when the ball became detached and it was only attached by the chains. Someone could have been seriously hurt or killed. We called u-haul and waited an hour and no one showed up. We ended up getting help from a man who stopped to help us. When your employees attach a u-haul they need to make sure they know what they are doing.

DANIEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEAU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Muy buem servicio al cliente

Gil C.  |  Premières impressions 
Évaluation :
5

Trinity was so helpful Friendly I love this location so far you need more guys like him

ERICK F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ojas K. 
Évaluation :
5

Reserved online requesting location closer to home. Thankfully I called to confirm reservation the day prior to find out the picked up location was different. I never received a call from U-Haul once determined where the trailer was to be picked up as communicated via the confirmation email.

Kevin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CANDACE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby J. 
Évaluation :
5

Only thing better, is if it drove itself.... or had a bed behind the seats.... Everything on the U-Haul transaction was smooth and the truck was fantastic. Wish my own vehicle had A/C as cold... My only thing that could have put me more at ease, is if there was something one could do to kill the engine when one has to sleep at night in a hotel. Such as a key WITH A CHIP IN IT, that makes "only that key" specific to "that truck" That way no thief can steal a truck... But all n all,,, everything was great

KEVIN G. 
Évaluation :
4

Trucks should be newer.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRA H. 
Évaluation :
5

The service was wonderful at this location. Cody, the manager answered my questions and even set up a future reservation for me. I will recommend this location to every one in need of UHaul services.

SCARLETT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W. 
Évaluation :
5

Used roadside assistance they were very helpful and quick

JESSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyra F. 
Évaluation :
5

Seems fine to me.

PATRICIA S. 
Évaluation :
5

I would recommend maybe offering trailer electrical adapters for rent. Our vehicle didn't have the proper port for the trailer we rented and the associate we worked with was very helpful in finding us the right one but unfortunately it was only for purchase. This was our first and probably our last time towing any load (we purchased a motorcycle and had to get it home. One time trip) and we did not have a need for the adapter. I think renting it out would be a great solution

Harsh M. 
Évaluation :
5

Excellent service except experienced difficulty viable locations for return. Pls update your locations Google map.

OLUBUNMI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY D. 
Évaluation :
1

Dirty trucks and drivers side window switch was broken. Could not let window up and down without sticking your finger in the broken switch. Costumer service was terrible

MICHELE C. 
Évaluation :
5

Don't change anything the service was exceptional the staff went above & beyond to fulfill my needs

Aaron L. 
Évaluation :
5

Leslie / Lesley and her colleague went above and beyond. By far the most courteous and friendly u-Haul representatives, I have met many through the years. Despite the extremely grueling heat and my arrival past closing time on a Sunday, Leslie was welcoming and took care of me and others with confidence and authority. She took the stress out of moving. Sincerely, Kevin Kelly

Kevin P K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larhonda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W.  |  Expérience générale 
Évaluation :
5

After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the "EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR". We will continue returning back for more rentals. Thank You, Rosita Macek

Rosita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fard S.  |  Expérience générale 
Évaluation :
5

Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110 % satisfactory and he needs to be cloned 10 times. Other than that, we don't want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek

Rosita M.  |  Premières impressions 
Évaluation :
4

I have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.

Saundra L.  |  Premières impressions 
Évaluation :
5

I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones

Erika J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amenta T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA W.  |  Expérience générale 
Évaluation :
5

Very clean organized location. Staff excellent 😊👍

Tammy S.  |  Expérience générale 
Évaluation :
5

I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!

France B.  |  Expérience générale 
Évaluation :
5

Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Merci!

France B.  |  Premières impressions 
Évaluation :
5

This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.

Darian A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary R.  |  Expérience générale 
Évaluation :
5

It was easy to reserve my unit online and it was ready to go when I arrived!

Cassandra A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana N.  |  Expérience générale 
Évaluation :
5

Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

Calvin R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fard S.  |  Premières impressions 
Évaluation :
3

Good customer service!!

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadeidra C.  |  Expérience générale 
Évaluation :
5

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Dana N.  |  Premières impressions 
Évaluation :
3

Prices to high... Found another storage same size and half the price with insurance

Carol D.  |  Expérience générale 
Évaluation :
5

I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

shirley h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galelyn D.  |  Expérience générale 
Évaluation :
5

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

Enika M.  |  Premières impressions 
Évaluation :
5

They were nice, the Manager was very helpful and understanding.....

Yolanda D.  |  Expérience générale 
Évaluation :
5

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

April B.  |  Premières impressions 
Évaluation :
1

I'll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Martica B.  |  Expérience générale 
Évaluation :
5

Ava is always a pleasure. Very professional and cares about her customers needs

Sharina S.  |  Premières impressions 
Évaluation :
5

The lady who helped me yesterday was very professional. I really appreciated her kindness.

Freddy J.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Jorge O.  |  Expérience générale 
Évaluation :
4

I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Leslie L.  |  Expérience générale 
Évaluation :
5

This facility is one of your BEST!!! I might add it is managed extremely well...

Linda B.  |  Expérience générale 
Évaluation :
5

Ms. Ava and the staff are very friendly and provide great service!

Stephanie A.  |  Premières impressions 
Évaluation :
5

Very good customer service and very polite

TANEISHA D.  |  Premières impressions 
Évaluation :
5

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Regina L.  |  Expérience générale 
Évaluation :
5

Great attitude, great service, professional performance

Freddy J.  |  Premières impressions 
Évaluation :
5

Wonderful customer service

cynthia c.  |  Premières impressions 
Évaluation :
5

Excellent service and perfect smart manager Thank u everything she don.

Aklilu M.  |  Premières impressions 
Évaluation :
3

Richey staff ok....Ubox people need to get stuff togrther....

Barbara L.  |  Premières impressions 
Évaluation :
5

Ava took care of my need

Marvin H.  |  Premières impressions 
Évaluation :
5

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Helen P.  |  Premières impressions 
Évaluation :
5

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

Cheryl L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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