Évaluations des clients U-Haul Moving & Storage at I-45 & Richey

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at I-45 & Richey

Cote générale :

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Debora C.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrick R.
Évaluation :

Staff needs to check in equipment when the equipment is returned. I returned the trailer I rented at 5:01pm last night and at 2pm today your staff claims it had not been returned. How can this be? I advised the manager to pull the camera footage and she confirmed the trailer was returned. Minutes later she said it was just checked in. Terrible service! Rental places are supposed to check inventory daily especially when they allow after hours returns. I will never use again and will never recommend this location and it's the closest to my home.

WILSON G.
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Le client n'a pas laissé de commentaire.

Garrian G.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Le client n'a pas laissé de commentaire.

Linda S.
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Le client n'a pas laissé de commentaire.

BRENDA L.
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There was a line when I initially came in maybe have another representative there because there were some people who had walked out. I received a wonderful check out as well as a check in.

GILBERT R.
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n/a

MICHAEL M.
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Le client n'a pas laissé de commentaire.

KAMWANNA ANQUNET B.
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Ava and the other young lady at this location was AWESOME!!! I had been to 3 different locations and was told I couldn't drop the truck and trailer at either of those locations. They were so helpful at this location. These ladies deserve a raise. Very professional and friendly

MICHAEL M.
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26 footer didnt have "EasyRide". Very bumpy ride. Texas Movers Company was hired as helpers for loading and unloading, but they didnt show up.

Broderick S.
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Le client n'a pas laissé de commentaire.

Maronica C.
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Mr. CODY WAS SUCH AN AMAZING HRLP AND KEPT ME IN GOOD COMPANY. IM PREGNANT AND HE MADE SURE I DIDNT CARRY ANYTHING TO THE CAR AND GOT NE WATER. VERY POLITE. BEST CUSTOMER SERVICE I HAVE EVER HAD.... SERIOUSLY AT A UHAUL PLACE.

jose R.
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everything was fine, good attention the work staff very friendly thanks for the help

Treniece C.
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Le client n'a pas laissé de commentaire.

Nora S.
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Le client n'a pas laissé de commentaire.

Charles R.
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Le client n'a pas laissé de commentaire.

Eryk G.
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Le client n'a pas laissé de commentaire.

GLEN M.
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Doing great

ROBERT T.
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Le client n'a pas laissé de commentaire.

Cedric C.
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Everything went very smooth. Staff was helpful and knowledgeable. No complaints at all.

Gregory M.
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Le client n'a pas laissé de commentaire.

TAYANA J.
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Le client n'a pas laissé de commentaire.

CHARLES H.
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always works well

Veronica W.
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Le client n'a pas laissé de commentaire.

Eileen S.
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I reserved a 15 foot truck and 2 dollies. The dollies we're not in the truck! The move was supposed to start after U-Haul was closed. I had to come back the next morning to get the dollies andMr. Kahn look for a dollar for 20 minutes. He came back with one dolly. I went to different U-Hauls trying to find a dolly to no avail. As a result my Movers had to move 70 boxes up three flights of stairs with just 1 dolly. The move took twice as long and I was not a happy camper. I was charged for more miles because I had to go looking for a dolly.

Brittany M.
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Le client n'a pas laissé de commentaire.

Broderick S.
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Le client n'a pas laissé de commentaire.

Bradley C.
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Motorcycle trailer should have a wheel attached to the tongue to assist in removing it while under load.

SOLOMON Q.
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Le client n'a pas laissé de commentaire.

Henry M.
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Le client n'a pas laissé de commentaire.

Matthew T.
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Le client n'a pas laissé de commentaire.

KATISHA S.
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Whomever checks the mileage on the trucks need to do a better job because my mileage was documented wrong and when I brought back my truck the correct mileage on the truck didn't match so it wouldn't let me enter it after hours

Reymundo S.
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Le client n'a pas laissé de commentaire.

Washington M.
Évaluation :

Good

Mary R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jose S.
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Le client n'a pas laissé de commentaire.

Cassandra R.
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Le client n'a pas laissé de commentaire.

Paulette T.
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Le client n'a pas laissé de commentaire.

JUAN A.
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Le client n'a pas laissé de commentaire.

Fernando F.
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Le client n'a pas laissé de commentaire.

DESHAUNDRA D.
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I absolutely love this location. They never let me down. Always excellent customer service. Keep up the wonderful work.

MARVIN H.
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very good!!!!

Fabian A.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Everyone is very friendly and helpful. I come to this one even with one close to my home.

ROBERT L.
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Just a few more representatives on hand so there isnt a long wait to speak to someone.

Ashley M.
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With the global pandemic I feel like they should be cleaning the trucks a little better it was very dusty and you could tell it hadn't been cleaned in quite some time.

NESTOR R.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

Walter C.
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Le client n'a pas laissé de commentaire.

Kila-Kitu C.
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Have an appliance dolly available with bigger trucks.

mildred S.
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Le client n'a pas laissé de commentaire.

Caryl F.
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nothing. you couldn't be better. thanks so much

TONY V.
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Le client n'a pas laissé de commentaire.

Lane S.
Évaluation :

The u-haul truck I rented had a bad wheel hub and felt unsafe to drive. I'm a full time diesel mechanic and know what's going wrong on vehicles when it happens. I was unable to switch trucks after renting that one even offering to pay extra for a larger truck that was mechanically sound the location would not let me.

Eladio R.
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Le client n'a pas laissé de commentaire.

Ashley B.
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I had a very good experience at the store crew was helpful and very nice !

Kareem S.
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Le client n'a pas laissé de commentaire.

Gilbert R.
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Le client n'a pas laissé de commentaire.

Roger M.
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The Uhaul representative at this location named Ava was phenomenal. She was incredibly kind, very knowledgeable and worked quick to get customers in and out. Ava, keep up the great work and I hope you are rewarded for your dedication.

Tasha O.
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Help the New trainees more with a hands on and Actually show them and not just tell them what to do.. but everyone actually had a great attitude!

JOANN F.
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?????

JENESE C.
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Le client n'a pas laissé de commentaire.

TALITHA H.
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Very kind young man.

DeQuentin W.
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Le client n'a pas laissé de commentaire.

Andres D.
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Ok

Sergio L.
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Indicate where key dropbox is located to drop keys

David S.
Évaluation :

I did online checkin and return. It was very confusing and time consuming taking about 30 minutes on both ends. 2 people arriving after me at the counter were able to leave sooner than I was. Part of the problem was user error as I could not get the Location Services to work. But I also had to wait more than 10 min to have my documents approved before I could get the key. Also the truck code was not intuitive. I was looking for a license plate. It would be helpful to indicate what the truck number is and where it is located. The agent was very busy but she could not offer any help as she said on-line had to be done by the renter. I was very disappointed in the whole process.

John L.
Évaluation :

I want to tell you that Ava Davis at this location saved the day for us. After the reservation that we had set up was wrong. Ava was able to get us what we needed. Even after a long day for us and I'm sure for her as well she never hurried us through. I wish other establishments had someone that obviously cares about their job. Ava was a life saver for us. I can't say enough good things about her. All I can say is take care of her or you will lose a great asset. Thanks again Ava

Cassandra A. | Online Move In |
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It was easy to reserve my unit online and it was ready to go when I arrived!

Lauren B.
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This location was awesome. My brother recommended I come to this location thats farther because of issues at the location nearest me. Ava was awesome, kind, and on it! She got everything squared away quickly and made everything easy.

Dana N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Abel P.
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Le client n'a pas laissé de commentaire.

Logan J.
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Le client n'a pas laissé de commentaire.

karissa R.
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They charged me for a furniture dolly I was NEVER given! Furthermore I didn't use the one in the truck which is confirmed my the unbroken seal. It took a hour to rent the truck.

Brenda F.
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Le client n'a pas laissé de commentaire.

Calvin R. | Online Move In |
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Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

MARTIN C.
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Le client n'a pas laissé de commentaire.

FALOUS M.
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Serviceman was excellent.

Richard S.
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Le client n'a pas laissé de commentaire.

jeffrey B.
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Le client n'a pas laissé de commentaire.

ARTHUR M.
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Le client n'a pas laissé de commentaire.

Richard K.
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Le client n'a pas laissé de commentaire.

REGINA T.
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Nothing that I can think of. Thank you for your service

harold S.
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Le client n'a pas laissé de commentaire.

Erica R.
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The staff here are awesome. As busy as they were (Sunday morning), they never showed frustration or discomfort THE WHOLE TIME!!!! I will travel miles just to be serviced here. I wish I had gotten their names but they deserve a raise for going above and beyond.

MARCUS TERRELL M.
Évaluation :

Customer service needs to improve and also stop lying to customers when they come into get a truck.

jeffery B.
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Le client n'a pas laissé de commentaire.

AGRIPINA M.
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Le client n'a pas laissé de commentaire.

Ramon P.
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Le client n'a pas laissé de commentaire.

David M.
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Trinity was awesome, very professional. I know I'm going to be well cared for at this uhaul location, which is why I always come back here. Great helpful people.

Donnie G.
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Not my drop site

Larissa P.
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They double charged me when I called they confirmed I was overcharged and when they transferred me to the refund department the customer service agent kept trying to give me excuses to not give me a refund when the first agent already told me I was charged wrong.

Daniel I.
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Make sure the App works and dollys are in the truck being rented so the customer doesn't in fact need to repeatedly go inside for every step even though the website says to check in online and skip the lines!

Kuanwanna H.
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Le client n'a pas laissé de commentaire.

Michelle S.
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Just keep smiling and be helpful.

DOMNIQUE N.
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Le client n'a pas laissé de commentaire.

Jacquelyn H.
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Pickup experience was great. Store representative was very patient during the pickup process although there was a customer at store who was very impatient creating drama on a Friday evening.

Keith T.
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Le client n'a pas laissé de commentaire.

Scott B.
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Everything was great thank you.

Jeffrey B.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Andrea H.
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Le client n'a pas laissé de commentaire.

Danitra M.
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Le client n'a pas laissé de commentaire.

Fard S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael J. | Expérience générale |
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Good customer service!!

janice d. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kadeidra C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dana N. | Premières impressions |
Évaluation :

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Carol D. | Expérience générale |
Évaluation :

Prices to high... Found another storage same size and half the price with insurance

shirley h. | Premières impressions |
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I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

Galelyn D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Enika M. | Premières impressions |
Évaluation :

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

Yolanda D. | Expérience générale |
Évaluation :

They were nice, the Manager was very helpful and understanding.....

April B. | Premières impressions |
Évaluation :

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

Martica B. | Expérience générale |
Évaluation :

I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Sharina S. | Premières impressions |
Évaluation :

Ava is always a pleasure. Very professional and cares about her customers needs

Freddy J. | Expérience générale |
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The lady who helped me yesterday was very professional. I really appreciated her kindness.

Jorge O. | Expérience générale |
Évaluation :

Great customer service

Leslie L. | Expérience générale |
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I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Linda B. | Expérience générale |
Évaluation :

This facility is one of your BEST!!! I might add it is managed extremely well...

Stephanie A. | Premières impressions |
Évaluation :

Ms. Ava and the staff are very friendly and provide great service!

TANEISHA D. | Premières impressions |
Évaluation :

Very good customer service and very polite

Regina L. | Expérience générale |
Évaluation :

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Reginald S. | Expérience générale |
Évaluation :

The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Freddy J. | Premières impressions |
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Great attitude, great service, professional performance

cynthia c. | Premières impressions |
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Wonderful customer service

Aklilu M. | Premières impressions |
Évaluation :

Excellent service and perfect smart manager Thank u everything she don.

BRIAN L. | Expérience générale |
Évaluation :

Ava was very helpful

meya s. | Expérience générale |
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Thank you

Brian B. | Expérience générale |
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We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Deborah M. | Expérience générale |
Évaluation :

Ava was the best always willing to go above and beyond.

Barbara L. | Premières impressions |
Évaluation :

Richey staff ok....Ubox people need to get stuff togrther....

Marvin H. | Premières impressions |
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Ava took care of my need

Helen P. | Premières impressions |
Évaluation :

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Cheryl L. | Premières impressions |
Évaluation :

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

TANYANIKA T. | Expérience générale |
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I love this storage location and if I ever needed another storage, I would only come back to this one!

DEBBY T. | Expérience générale |
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Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

Ronisha B. | Expérience générale |
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Ava was a sweetheart and offered great customer service!

Margaret D. | Expérience générale |
Évaluation :

Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.

Non reviews have been submitted for this location.

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