Le client n'a pas laissé de commentaire.Edward W.
Customer Reviews for U-Haul Moving & Storage at I-45 & Richey
Pour nous contacter
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.Christina R.
They were very mean and unprofessional didn't even want me to stay to check out with themBria W.
Le client n'a pas laissé de commentaire.Kendrick W.
I didn't receive the utility dolly that I paid forKenneth B.
Le client n'a pas laissé de commentaire.CALNISHA KAY W.
Le client n'a pas laissé de commentaire.Duard B.
The manager of this location is extremely rude. When we got the paper work the guy that helped us marked the sheet as the gas tank being half way but when we got it, it only had a quarter of the tank full. my husband took the picture of the dash board and I even took one on my personal cell. I called the office and was trying to explain this to the manager she stated she was the manager I even asked if I was able to upload the picture or show them and she simply said no and there was no way help from her on resolving my concern about the gas issue. Another issue we had was that we had ordered the $7 dolly but when we got to the Richey location we were advised that they only had the $10 one they asked if it was okay to rent that one instead of the other $7 one and we said yes. But when we see the receipt we were charged for both. I will never ever use this location because if the manager it has. She's just extremely rude and dose not take in consideration anything the customer has to say. The only reason why I went to this location in the first place was because I had ordered online and on the day I needed the service U-Haul cancelled it because the location I had chosen was not opened on Sunday. But this is the first and last time I will use this Richey location. Mad the fault in that is the horrible manager it has. She's just cold and heartless. I hope you guys do record the calls and are able to listen to it, I didn't even mention the extra change because she was just cold. And before I even spoke to her my husband had called to ask about the bill and ask where we could drop the key off and her comment was just rude. My husband asked where to leave the key and her response was well it would be nice if y'all have our key back. That made us feel as if she was assuming that we were trying to keep the key or something. We have 5 more houses that will be moving and U-Haul was our to go place but after this experience I'm telling my family to use another company or even another location. Sounds crazy but yes we are all moving. Anyways I really hope she gets a coaching or training in how to treat people because at the end of the day if it wasn't for us people moving she wouldn't have a job and U-Haul would not be a company. Simple respect gets you a long way. Anther thing when we hit the U-Haul truck it had trash in there we found juice bottles on the floor. I mean come one at-least check the vehicle before giving it to the next person.Alexis V.
Le client n'a pas laissé de commentaire.Jasmin C.
The personal at this location a super nice and ready to help and answer any questions you have,, the trailer I rented was damaged and the employee did take photos of it before I took ot off the lot,,HERIBERTO Y.
Le client n'a pas laissé de commentaire.ROSALYN M.
Le client n'a pas laissé de commentaire.Cynthia R.
Le client n'a pas laissé de commentaire.Lucretia M.
Le client n'a pas laissé de commentaire.WILLIS G.
The manager is totally rude an ripping people off plz some one call me back so I can explain more 8328873284stefon B.
The staff was great! Very friendly and knowledgeable!jose A.
I think the program you have is very good technology has brought UHaul to a different level. Merci.Estella C.
Representatives need to be more courteous to patrons and not sacastic wen responding to a customer request.derrell H.
Penny and Melissa was great along with the others but the only complaint I have is about my refund...it's not accurate...dametrise H.
This lady you got working for y'all she was trying to rip me off my money and she's a very difficult person to work with you have poor customer serviceraymond G.
Home office was NOT friendly sent me instructions to all them back but gave me a number to call that only had 9 numbers that could go through. You need to clean house.Tom M.
Very friendly staffPete K.
Le client n'a pas laissé de commentaire.Michael B.
My experience went very well, t no improvements necessary.Patrick C.
Le client n'a pas laissé de commentaire.meranda R.
Spent 20 minutes trying to find a drop box, there isn't one, I left the key in a slot that wasn't even labeled. Unprofessional Employees.Alex V.
Melissa was great and patient despite the slow, onerous, U-haul computer system.Rocky G.
The truck was making loud noises and really had to drive slow just so I can make it to my destinationJONAE B.
Le client n'a pas laissé de commentaire.Betty C.
Le client n'a pas laissé de commentaire.JALEXIS J.
Justin was very professional, helpful and courteousLawrance S.
Le client n'a pas laissé de commentaire.derek R.
Love it here very neat and cleanJakeisha M.
Le client n'a pas laissé de commentaire.Lionel P.
Le client n'a pas laissé de commentaire.LILIA C.
Le client n'a pas laissé de commentaire.Nicole V.
I can't remember his name but the gentleman who orchestrated the whole pick up and drop off process was amazing. White male with glasses.Ehsan P.
The only thing I recommend is to purchase more dollies and have some on hand if needed.Norinda G.
KEEP DOING WHAT YOU DO!!!MICHAEL R J.
Le client n'a pas laissé de commentaire.olga G.
Le client n'a pas laissé de commentaire.Nester J.
Le client n'a pas laissé de commentaire.MADISON H.
Le client n'a pas laissé de commentaire.James S.
Drop off was fast and smooth. Guys were very friendly and professional. Also apologetic for how your company treated us.Julieta L.
Le client n'a pas laissé de commentaire.Sharlotte R. | Premières impressions
Le client n'a pas laissé de commentaire.Deshara J. | Expérience générale
Le client n'a pas laissé de commentaire.LaTanya F. | Expérience générale
Very unprofessional , the return manager needs to be fire , she really is a embarrassment to the company how she handle herself. But yea I won't be returning. I hope corporate reach out to me cause I have few things I would like to address.Marieshia D.
Le client n'a pas laissé de commentaire.Isaac C.
Le client n'a pas laissé de commentaire.tammy G.
Le client n'a pas laissé de commentaire.Sampath Y. | Expérience générale
This was very smoothly done. The only thing that happened was the guy that checked me in as I pulled into the lot was he billed my credit card. This was a misunderstanding between us. Overall I was VERY SATISFIED by everyone at this UHaul locationâ¤CHRIS C.
The guy in the yard, only one I saw, was an ass. Kept wanting me to pull into a place that the truck would not fit in, wouldn't move a cone that was blocking the way. Then wanted to argue with me on the amount of fuel in the truck. He acted like I was inconveniencing him at every turn. He was not a good representative of U Haul, unless that is the way you prefer them. Will not use this location again.Jasper H.
Le client n'a pas laissé de commentaire.Thomas N.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.YARIBEL R.
Le client n'a pas laissé de commentaire.LaTanya F.
Le client n'a pas laissé de commentaire.Taylor W.
Le client n'a pas laissé de commentaire.John P.
Great employeesDeborah B.
Le client n'a pas laissé de commentaire.traquoi m. | Expérience générale
The delivery guys where very friendly and extremely fast pace. My overall experience was excellent! Will be looking forward to reaching out to those guys again for future references . Thanks again. Sincerely, Khadijah W.Khadijah W.
Le client n'a pas laissé de commentaire.Caryl F.
Tacky rude employees they all tell you different rulesJACOB L. | Expérience générale
I got overcharged by over $50 and they would not fix the problem.Huette M.
Le client n'a pas laissé de commentaire.Rhonda L.
Explain to customers they will be charged for extending their truck rental timeYachika J.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.mark M.
Le client n'a pas laissé de commentaire.Jonas V.
I was pleased with EVERYTHING!TERRY W.
Better than Michigan's location for sureChristopher J.
Le client n'a pas laissé de commentaire.Deontay W.
I had a great experience with this location. Fast and educational experience.Christopher S.
Don't tell them incorrect information. And clean the inside of the truck. I couldn't tell it what had leaked down the center console from whoever rented it before me, if it was a drink or blood, but it's been on there for so long I couldn't even scrub it off. And I was told by the location that I rented from in Houston that if I didn't use all of my allotted miles, I would receive a refund for whatever was unused, which was apparently incorrect so here I am thinking I'll have a few extra dollars back and am being lied to. Had I known this was untrue I would not have rented through Uhaul because I could have gotten something a lot cheaper somewhere else. I'm very disappointed with my rental experience.Aurora W.
Le client n'a pas laissé de commentaire.Kendra S.
Le client n'a pas laissé de commentaire.Pamela C.
Le client n'a pas laissé de commentaire.ANA T. | Expérience générale
Le client n'a pas laissé de commentaire.Domnique N.
They were nice and friendly and took care of me quickly. Great job teamKenneth M.
Le client n'a pas laissé de commentaire.RODOBALDO V.
Had a great experience with Melissa(who was new, but you couldn't tell) and Justin. Both very professional.Charles W.
You agents need to be professionalMARVIN J.
Le client n'a pas laissé de commentaire.eric r. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick T.
Le client n'a pas laissé de commentaire.ANGELA M.
Keep up the great work!Tamara H.
Le client n'a pas laissé de commentaire.Latoya M.
Le client n'a pas laissé de commentaire.DEANNA R.
Clean trucks, easy to pick up and drop offErick R.
Le client n'a pas laissé de commentaire.Natasha L.
Le client n'a pas laissé de commentaire.ASHLEY W.
Great serviceFrancisco G.
Le client n'a pas laissé de commentaire.THALIA O.
Le client n'a pas laissé de commentaire.CHRISANNA P.
ThanksLIONEL B. | Expérience générale
Need more help there.DARRELL L.
Le client n'a pas laissé de commentaire.SUSAN J.
Keep on doing what you are doingLIONEL B.
I was checked in and out so fast I did not have a chance to get the name of the lady who helped me. She was very efficient. I've visited this location before and am always greeted with a smile.Derrick D.
Everything was excellentVANESA S.
Le client n'a pas laissé de commentaire.SHELBY DABOYCE W.
Le client n'a pas laissé de commentaire.LINDA W.
Service was fast, convenient, and your staff was very professional.Doretha B. | Premières impressions
Le client n'a pas laissé de commentaire.1960 P. | Expérience générale
The truck broke down on me and I had to wait all for hours for someone to come and assist me..I was stranded for hoursMELISSA R.
Le client n'a pas laissé de commentaire.RUBEN R.
Make sure that I have the items that I reserved on location, so I do not have to drive to a different location to get an item that I had reserved.Dameian J.
Thanks to Cody, Ms Penny, and Crystal for all their help.CIERRA MARIE H. | Premières impressions
Le client n'a pas laissé de commentaire.miguel m. | Expérience générale
Great peopleShaqavia P. | Expérience générale
Le client n'a pas laissé de commentaire.crystal s. | Expérience générale
Le client n'a pas laissé de commentaire.Auleen Y. | Expérience générale
Le client n'a pas laissé de commentaire.MARK B. | Expérience générale
Le client n'a pas laissé de commentaire.TA NAIJANAE M. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie H. | Expérience générale
Christina is always amazingLAUREN J. | Premières impressions
Le client n'a pas laissé de commentaire.OMAR B. | Expérience générale
Le client n'a pas laissé de commentaire.Luis N. | Expérience générale
I was very unsatisfied because of the way my auto pay all of sudden was messed up.They tried to say I was the one who had the issues was not true.The staff was not helpful at all and asked me to remove my things. I need to have some fees paid for my bank account.. I am very unhappy because I had been there for almost 2 years and all of sudden I began to have issues. I have not had anywhere to live for that long and now I have to find somewhere to put my things.Very unhappyFRANCHESTA C. | Expérience générale
Good customer serviceREGINALD W. | Expérience générale
Good customer service.Reginald W. | Premières impressions
Le client n'a pas laissé de commentaire.Trishana A. | Premières impressions
The staff was always helpful and polite.trina c. | Expérience générale
Le client n'a pas laissé de commentaire.LaTanya F. | Premières impressions
Le client n'a pas laissé de commentaire.Juan G. | Premières impressions
Slow to wait on customers. Line was to the door with no since Of urgency from staffReginald A. | Premières impressions
Cody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.sidney g. | Expérience générale
Thanks! So much” to your staff for all your help.Thomas D. | Premières impressions
Teamwork was very evidentLIONEL B. | Premières impressions
Muy buem servicio al clienteGil C. | Premières impressions
Trinity was so helpful Friendly I love this location so far you need more guys like himERICK F. | Premières impressions
Le client n'a pas laissé de commentaire.Larhonda A. | Expérience générale
Le client n'a pas laissé de commentaire.Charles W. | Expérience générale
After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the "EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR". We will continue returning back for more rentals. Thank You, Rosita MacekRosita M. | Expérience générale
Le client n'a pas laissé de commentaire.Fard S. | Expérience générale
Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110 % satisfactory and he needs to be cloned 10 times. Other than that, we don't want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita MacekRosita M. | Premières impressions
I have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.Saundra L. | Premières impressions
I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E JonesErika J. | Expérience générale
Le client n'a pas laissé de commentaire.Amenta T. | Expérience générale
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.TARA W. | Expérience générale
Very clean organized location. Staff excellent 😊👍Tammy S. | Expérience générale
I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!France B. | Expérience générale
Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Merci!France B. | Premières impressions
This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.Darian A. | Premières impressions
Le client n'a pas laissé de commentaire.Mary R. | Expérience générale
It was easy to reserve my unit online and it was ready to go when I arrived!Cassandra A. | Online Move In
Le client n'a pas laissé de commentaire.Dana N. | Expérience générale
Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.Calvin R. | Online Move In
Le client n'a pas laissé de commentaire.Fard S. | Premières impressions
Good customer service!!Michael J. | Expérience générale
Le client n'a pas laissé de commentaire.janice d. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.Kadeidra C. | Expérience générale
Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.Dana N. | Premières impressions
Prices to high... Found another storage same size and half the price with insuranceCarol D. | Expérience générale
I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.shirley h. | Premières impressions
Le client n'a pas laissé de commentaire.Galelyn D. | Expérience générale
General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your helpEnika M. | Premières impressions
They were nice, the Manager was very helpful and understanding.....Yolanda D. | Expérience générale
Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciateApril B. | Premières impressions
I'll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers moneyMartica B. | Expérience générale
Ava is always a pleasure. Very professional and cares about her customers needsSharina S. | Premières impressions
The lady who helped me yesterday was very professional. I really appreciated her kindness.Freddy J. | Expérience générale
Excellent service à la clientèleJorge O. | Expérience générale
I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.Leslie L. | Expérience générale
This facility is one of your BEST!!! I might add it is managed extremely well...Linda B. | Expérience générale
Ms. Ava and the staff are very friendly and provide great service!Stephanie A. | Premières impressions
Very good customer service and very politeTANEISHA D. | Premières impressions
Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.Regina L. | Expérience générale
The staff was always helpful and anytime I had a question they were there to help I would definitely recommend themReginald S. | Expérience générale
Great attitude, great service, professional performanceFreddy J. | Premières impressions
Wonderful customer servicecynthia c. | Premières impressions
Excellent service and perfect smart manager Thank u everything she don.Aklilu M. | Premières impressions
Ava was very helpfulBRIAN L. | Expérience générale
Mercimeya s. | Expérience générale
We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.Brian B. | Expérience générale
Ava was the best always willing to go above and beyond.Deborah M. | Expérience générale
Richey staff ok....Ubox people need to get stuff togrther....Barbara L. | Premières impressions
Ava took care of my needMarvin H. | Premières impressions
I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.Helen P. | Premières impressions
Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!Cheryl L. | Premières impressions
I love this storage location and if I ever needed another storage, I would only come back to this one!TANYANIKA T. | Expérience générale
Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!DEBBY T. | Expérience générale
Ava was a sweetheart and offered great customer service!Ronisha B. | Expérience générale
Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.Margaret D. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!