Good service
Robert R.Customer Reviews for U-Haul Moving & Storage at I-45 & Richey
Testimonials From Recent Customers
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The driver sun visor need repairing due to its broken and may cause a distraction to the driver.
DIANA R.very helpful and attentive staff.
SHERMAN HENRY JR H.Well nothing! Customer service was great ! Cody was very nice guy, knowledgeable and friendly staff.
TOMMY D.Answer the phone faster. I tried to use the website but it kept looping me back to purchase new equipment. Everything else was great. Especially the customer service.
Clinton S.I just wanted to thank, Eduardo he is very helpful, all the time I go there he makes everything easier
Ramiro M.Good Team
FREDDY J.Fast,clean,nice worker Thank U
Shazan C.Representative, Trinity I believe was his name was extremely courteous and helpful
Charles K.Nothing. My experience was great. The employee were very helpful. They really did their job.
LILLIAN O.After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the "EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR". We will continue returning back for more rentals. Thank You, Rosita Macek
Rosita M. | Expérience généraleCody was very efficient and nice. I was concerned about other workers were not wearing masks. What's up Uhaul?
BRENDA S.Was charged for an extra day for bringing a little more than an hour past my due time. I rented a 15' moving Van and a open trailer. The trailer and truck were scheduled to be returned at two different locations. The trailer was due back at 11am and the van at 9am. My return date and time was on a Sunday which did not impact anyone not getting their vehicle since both locations were closed. I have spent thousands of dollars with U-Haul over the last two years and am disappointed with the additional 55 $dollar charge. Will think hard about another rental with U-Haul when the time comes.
LARRY M.The drop off location personnel had very foul language ! My husband was extremely offended by their language.
Gloria C.Great customer service and very helpful
Shenavia T.Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110 % satisfactory and he needs to be cloned 10 times. Other than that, we don't want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek
Rosita M. | Premières impressionsI have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.
Saundra L. | Premières impressionsI can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones
Erika J. | Expérience généraleFast service every time!
CRISELDA R.Eduardo at this location is always so courteous and friendly! We will use this location again!
CRISELDA R.The two guys that assisted me was awesome . Because of the great customer service I will be returning to this location as well as referring friends to this location .
SERHONDA M.Excellent service à la clientèle
AUGUSTINE G.I originally made an online order for your Greenpoint location for pickup where I was sent a confirmation number to later received a phone call less than 24 hrs. before pickup to ask if I could go to another location and get the Truck. I was very disappointed because this made me have to travel farther than I was expecting to do, and it was a inconvenience for me. I talked with a representative from the call center name Monica she advised me that I really had no other option because that location did not have a Truck. She also said if I canceled that order that UHaul would send me a 50 $refund for my inconvenience and I could book at the 16405 location so I did I canceled and spoke with a representative name Raquel to cancel. The Manger at the 16405 location was so professional and kind he went the extra mile to make my new reservation go smoothly I would recommend this location to family and friends but not the Greenpoint area. I have not received any refund nor have I received a phone call from UHaul with an apology.
TREMAINE T.Keep keep good customer service
CHARLIE H.Very good customer service definitely need more employees
Darrold S.You took out more than we agreed to of my bank!!
Joseph F.I think that there should be more gas in the trucks I have rented 2 trucks from that location and both times the gas gauge was on 1/8 of a tank. Also I'm a older person it is very difficult to get up in the trucks.
Priscilla S.Everything was excellent
ZACKEUS S.S.O.
MICHEL J.Excellent service à la clientèle
Leigh Largent F.Clean them just a little bit betterClean them just a little bit better
CORNELL D.Customer service reps were very friendly and helpful, so staff are highly rated. However there were a number of problems with the system itself, from not being able to process my reservation issues with pins, etc.
Debra S.Cody did an amazing job taking care to listen to what I needed in a rental, and then he made it happen for me. I thank him for the artitude & customer service.
JOHN K.Nothing. Great customer service.
SHANTIA A.You can improve your communication with customers. I called the day before my reservation to confirm the equipment would be ready. I was told that if there was any problem I would be called ahead of time. However when I arrived at the location I was told the equipment was being returned late by the previous renter. I waited only a short time before a different customer returned similar equipment and I was able to leave with what I needed basically on time.
Jason W.Trailer was well maintained as it was easy to pull without any alignment issues or sway.
PAUL KENNETH H.Very clean organized location. Staff excellent 😊👍
Tammy S. | Expérience généraleOutstanding customer service
EFRAIN R.None, quick efficient service provided to me.
Gilberto R.They charged me three times when I had already paid them. The truck was brought back on Time no damage etc and they still choose to charge me
Aprenchiante H.The gentleman helped me out but he put a different return than we talked about and I ended up going all over to drop off the vehicle and I left some things in it and tge lady had them waiting on me the next morning
BRANDON J.The staff were wonderful. But the truck was not. Front in out of alignment, cracked front wind shield and not a good ride from Houston to Dallas and return in one day.
DEBORAH C.The general manager Cody Edmiston is very knowledgeable about the store´s services and different products.
EDWIN H.Customer service was great
DAVID R.I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!
France B. | Expérience généraleS.O.
CLARENCE L.The truck wasn't 100 % ready for a rainy day, the windshield wipers were making Noise l when I used !! The driver seat is very small and can't slide it back so I could more leg room!! The Young General manager Mr. Cody Edmiston, was a real Gentelmen, very cordial, and I like him vey r my Ambisio
MOUSTAFAA R.tagged with an after hours service fee, which I have never seen nor was it explained there would be one. Also, tagged with a cleaning fee for an immaculant truck. I never return trucks dirty, inside or out. these two fees doubled my bill. will never use nor recommend U-Haul again or to anyone.
James C.My experience was horrible as the battery died and I had to get a jump to complete my move. Just horrible!!!!
Renia T.Wait time was long for service. Waited an extra 30 minutes for vehicle to be sanitized, didn't think it was fair for it to come out of my time renting.
ERICA P.Great staff, very helpful and friendly
Jose E.Nothing I could think of.
charles S.Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Merci!
France B. | Premières impressionsThis is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.
Darian A. | Premières impressionsIt was easy to reserve my unit online and it was ready to go when I arrived!
Cassandra A. | Online Move InToo many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.
Calvin R. | Online Move InGood customer service!!
Michael J. | Expérience généraleMs.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.
Dana N. | Premières impressionsPrices to high... Found another storage same size and half the price with insurance
Carol D. | Expérience généraleI loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.
shirley h. | Premières impressionsGeneral manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help
Enika M. | Premières impressionsThey were nice, the Manager was very helpful and understanding.....
Yolanda D. | Expérience généraleEveryone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate
April B. | Premières impressionsI'll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money
Martica B. | Expérience généraleAva is always a pleasure. Very professional and cares about her customers needs
Sharina S. | Premières impressionsThe lady who helped me yesterday was very professional. I really appreciated her kindness.
Freddy J. | Expérience généraleExcellent service à la clientèle
Jorge O. | Expérience généraleI needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.
Leslie L. | Expérience généraleThis facility is one of your BEST!!! I might add it is managed extremely well...
Linda B. | Expérience généraleMs. Ava and the staff are very friendly and provide great service!
Stephanie A. | Premières impressionsVery good customer service and very polite
TANEISHA D. | Premières impressionsMs. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.
Regina L. | Expérience généraleThe staff was always helpful and anytime I had a question they were there to help I would definitely recommend them
Reginald S. | Expérience généraleGreat attitude, great service, professional performance
Freddy J. | Premières impressionsWonderful customer service
cynthia c. | Premières impressionsExcellent service and perfect smart manager Thank u everything she don.
Aklilu M. | Premières impressionsAva was very helpful
BRIAN L. | Expérience généraleMerci
meya s. | Expérience généraleWe were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.
Brian B. | Expérience généraleAva was the best always willing to go above and beyond.
Deborah M. | Expérience généraleRichey staff ok....Ubox people need to get stuff togrther....
Barbara L. | Premières impressionsAva took care of my need
Marvin H. | Premières impressionsI was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.
Helen P. | Premières impressionsMoving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!
Cheryl L. | Premières impressionsI love this storage location and if I ever needed another storage, I would only come back to this one!
TANYANIKA T. | Expérience généraleAva is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!
DEBBY T. | Expérience généraleAva was a sweetheart and offered great customer service!
Ronisha B. | Expérience généraleHad a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.
Margaret D. | Expérience générale