Évaluations des clients U-Haul Moving & Storage at I-45 & Tidwell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at I-45 & Tidwell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Armando D. le

Évaluation :

The worker had an attitude and was being rude

Nicholas H. le

Évaluation :

The front desk attendant was extremely polite and professional. No complaints!

Brenda C. le

Évaluation :

Le client n'a pas laissé de commentaire.

glenn g. le

Évaluation :

Staff was very professional on helping me with what I need thank you Rick

Denise H. le

Évaluation :

The vehicle was cleaned but the performance of the vehicle was poor!! The engine sucked up gas and ran shoddy and rough!!! The return rep at the counter was very negative bcuz he was working alone! I have lots more to say about my negative experience but no more room.!!!

Donald T. le

Évaluation :

Representatives were very friendly and helpful. Just keep the friendly attitude as this goes a long ways.

Claudia L. le

Évaluation :

Service is excellent at this location and Rick is always very helpful and attentive.

Dorian R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert Z. le

Évaluation :

The point of sale equipment was not working well so I had to do a mobile pickup even though I was in one of your stores. Uhaul called to change the location of my reservation twice in 5 days. Uhaul needs an inventory software overhaul and POS equipment that works. Your customer service and sales people are friendly and awesome, but the fact that you have to cancel reservations and move people miles down the road to different pickup locations because "the truck is no longer available" does not inspire confidence. My husband rented a trailer from Uhaul last week as well and had to drive across Houston to pick it up because it was no longer available at his preferred location. When you're charging mileage with the rental, this is an added expense when the pickup location changes. Would be happy to go back to Uhaul for my next move if you improve your inventory management systems.

Daniel F. le

Évaluation :

Everything was great

Donette J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. le

Évaluation :

Your employees are lazy and lack enthusiasm. The van I rented says 19.95 per day but some how it came out to $60 per day. The van I rented had a seat belt that was cut in half and the tire pressure was low. Why don't your employees perform a basic safety check prior to renting the vehicle? I have pictures I can submit upon request.

Robert R. le

Évaluation :

Don’t require to call two references, that’s unnecessary for securing your assets.

ramhari G. le

Évaluation :

All good.

Gary V. le

Évaluation :

Online did not say that you had to have a credit card to rent a cargo van. Last 3 years my bank debit card worked. I also said that I did not want any charges on the credit card(I would pay cash) when I rented. When I return the van the charges were put on the credit card due to no one made a note on the rental agreement that I was going to pay cash.

LaConda P. le

Évaluation :

The first truck was crawling with roaches. The second truck couldn't be unlocked from th driver side. I think UHaul should inspect the trucks a little more thoroughly and exterminate the trucks periodically.

WILLIE E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marlee A. le

Évaluation :

They asked me for an alternative number to a friend which I gave them and just because my friend was with me because that’s the only person I know that will answer their phone they told me I could not rent a trailer I was using my credit card I showed him my ID with my address and I wasn’t going out of town I was staying local and then when he put on the trailer he did not tighten it tight enough I had to stop down the street To tighten the trailer on the hitch.

Jose M. le

Évaluation :

Absolutely a perfect services!! So helpful

Juanita G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rafael V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tramaine T. le

Évaluation :

I just want to thank the employee at the Tidwell at 45 location. He was real professional and helpful.

REID R. le

Évaluation :

Clean and ran well but had a check engine light on and kept telling me to check gas cap. No problem with gas cap I could see. This location has greatly improved its customer service over the past few months. Excellent manager.

Selena K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bryan S. le

Évaluation :

Location is a little cramped. Store manager was awesome!

Stanley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara B. le

Évaluation :

Worst customer service EVER. Everything that could go wrong did, and no one cared. At 2 locations! Will never use Uhaul again. Will never recommend to a friend.

Ying Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clara G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua B. le

Évaluation :

Le client n'a pas laissé de commentaire.

lakesha M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tina H. le

Évaluation :

Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

Spencer K. le

Évaluation :

N/A

WILLIE E. le

Évaluation :

everything was taken care of welk

Joyce S. le

Évaluation :

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

BERNARDA V. le

Évaluation :

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

Champel W. le

Évaluation :

N/a

WILLIE M. le

Évaluation :

I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

Melissa A. le

Évaluation :

The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

Kister M. le

Évaluation :

All lies not. Happy

Tracy M. le

Évaluation :

They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

TANYA W. le

Évaluation :

Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

Babak T. le

Évaluation :

I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

DAVID G. le

Évaluation :

Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

BILLIE J. le

Évaluation :

I never moved in, because I sat in that office for three hours because they never recorded my reservation for the room or truck. I will not go back there again.

Devaral B. le

Évaluation :

Not to much to be said.