Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

1 586 évaluations

5333 North Frwy   Houston, TX 77022

(713) 695-6739

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(713) 695-6739

5333 North Frwy
Houston, TX 77022

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Have rented there many times always excellent service.

BRUCE O. 
Évaluation :
1

Horrible experience!!! We rented a Uhaul cargo van to transport food and goods for a wedding shower and come to find out the van was infested with ROACHES!! We had to leave boxes out overnight to avoid the roaches infesting our home and use other cars to transport everything. It was a NIGHTMARE!!! We are waiting to speak with the manager. Employee on shift was able to see roaches in door side pockets when van was returned. Just a disgusting experience!!!

CHELSEA M. 
Évaluation :
1

Hell no I would not reccommend this location they are liars and rude they stole my money they embarrassed me talking and be littleing me and my elderly mom. Not helpful basically told us to screw our selves and hey would let me document I turned it in or check miles I went way under miles dropped of vehicle an hour before it was due back the money that was suppose to be refund they said I owed the same amount that was to be refunded on some bogus new charge I asked to explain bill he says u figure it out I don't have to do nothing

JAMIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERAFIN C. 
Évaluation :
5

Everything was perfect I gave clerk my DL a nformation and 15 min later I was on the road back to my

SYLVIA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michelle A. 
Évaluation :
5

Just great

Roberto O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHAE W. 
Évaluation :
5

S.O.

MIGUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER E. 
Évaluation :
1

Clown working at counter Rick Espinoza needs to learn customer service skills before interacting with people its like talking to a 5 year old kid. I rented truck online and opted not to use SafeMove after returning truck and was still charged for this option. Idiot at front desk decided to add without my permission after I didnt want to use this option.

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSELL C. 
Évaluation :
5

Rick personifies customer service = pleasant / professional / efficient As a Professor, I teach Marketing and know the research behind what factors drive customer satisfaction. Rick epitomizes 3 of these factors: responsive / reliable / respectful.

LAWRENCE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZANE L. 
Évaluation :
5

Rick is a good employee very helpful and respectful. Would tell people to go to the location off of 45 north freeway and Tidwell

JESUS G. 
Évaluation :
5

Manager was very helpful! Even when I dropped out at the wrong site, he took our trailer in for drop off. He was understanding as we are new to town driving all over trying to find the right place , very nice guy

Mieana G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALMA T. 
Évaluation :
5

The person running the location was awesome! Great help

PRESTON M. 
Évaluation :
5

Everything went well

Shayla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE ELIZABETH B.  |  Expérience générale 
Évaluation :
5

The trailer had some sort of stain or paint on it when I received it, I hope I don't get charged for that. As well as one of the brake lights was not working.

Omar O. 
Évaluation :
5

Rick Espinoza was very helpful, I would definitely recommend him to anyone needing a uhaul

LAURA J. 
Évaluation :
5

We made a mistake but the staff promptly took care of it showing what we needed to do,Thanks

RAYMOND J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELTHANIUS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
3

The headlite was out on the passenger side. Other than that it was good.

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
2

The instructions provided online were incorrect. When we arrived for an after-hours reservation, we found the key box indicated on our booking info empty. We could not get in contact with any customer service that could assist us. We finally got an unofficial answer from someone in billing after being on hold for half an hour, that they key might have been left in an alternative place. We lost our moving crew that evening over this discrepancy.

Albert V. 
Évaluation :
1

If I could give it one star I would. I had the worst experience, the truck broke down the first hour. Then no one ever came to give us another truck after we waited for hours on the highway for them. It took múltiple calls to get them to refund me. It was very unprofessional I would never recommend.

RAFAEL L. 
Évaluation :
1

Ya'll need pest control - those rats run your facility. There was so much rat poo and boxes being chewed up after I left. I would not recommend your storage unit services.

pricila o.  |  Expérience générale 
Évaluation :
5

Realized when I finished my trip that the neck of the trailer was bent from what appeared to be excessive force from previous rental.

GEORGE LEONARD I D. 
Évaluation :
5

They were very helpful and the Supervisor I believe name is Rick, was very helpful and courteous. When I returned the truck , the other employee was helpful and nice as well. Didn't get his name

latoya m.  |  Premières impressions 
Évaluation :
5

Rien

CLIFFORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA MICHELE G. 
Évaluation :
5

Rick was very polite and professional...made me feel valued as a customer.

MANUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR F. 
Évaluation :
5

Thanks

ELTHANIUS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Creshonda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Rick was "awesome" to communicate with, and his service skills were outstanding as well. B.G.

BENJAMIN G. 
Évaluation :
3

Satisfaction of customer. Non-negotiable policies that works for the customer.

MARGARET S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney B.  |  Expérience générale 
Évaluation :
4

Location needs to indicate South Shepherd Dr. It's confusing as it refers to the Heights which is in North Shepherd Dr

Douglas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR S. 
Évaluation :
5

Overall I won't rent from U-Haul anymore due to the fact don't honor the reservation guarantee as well as if make a reservation for a certain vehicle can't rent it without a credit card but you can rent a box truck without a credit card the system should be the same

ROBERT M. 
Évaluation :
5

Everything worked, no issues. What more should one hope for? The lady showed us how to hitch it up. The YouTube video showed how to load our car onto the dolly. Fearing disaster every second but none actually occurred.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
1

I thought I would get all my money back but I was still charged for the equipment even though I returned it the same day after learning my vehicle was not equipped to handle it ☹

Cassandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton Daniel O. 
Évaluation :
3

There was no customer service rep, customers were lined up looking for rep, left for pickup at 8 :15 am… Pickup was for 7 am. Key wasn't were it was supposed to be. No concern for customers, no apology for not being available.

Tameka M. 
Évaluation :
5

S.O.

KEITH W. 
Évaluation :
3

Make sure that there is plenty of supplies. I reserved a dolly and there wasnt any available.

JASON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAQUELIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON J. 
Évaluation :
4

Invest in cameras covering breach points at the location.

Tarsha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deatriz C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO G. 
Évaluation :
5

The location was ok, the process of obtaining and returning the uhaul was not. I was charged an additional day of use and an additional insurance day when there was an20 min difference in time of return. The system did not account for my reservation time and that the vehicle was returned before the reservation time. It also did not account for the time I actually left with the vehicle because I had to get additional help from the service person because with the electronic system. This made the experience feel untrustworthy. I will look for alternatives in the future.

ANDREA R. 
Évaluation :
3

The lady working the front desk sold us the wrong lock for the 20 foot uhaul.

Ariel S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teann P. 
Évaluation :
2

I was overcharged 30 $â€" agent pickup said she added an hour to agreement but apparently this was not applied. I was also told I would get a credit if I returned the truck at 1/4 full. I put in 2,5 gallons and only drove 11 miles. This credit was not applied either. I am waiting to hear back from mgr, once he returns from vacation

PETER H. 
Évaluation :
5

Our pick up location was great! The service provided was above and beyond expectation. The guy there was quick, courteous, helpful and answered all our questions.

Flor R. 
Évaluation :
1

I was charged 2 days for a 1 day rental . rented a truck at 11:00 am she put on the agreement that i t had to be back by 9pm when I noticed I called and talked to a man and was told he would fix it. when I dropped the truck off at 10:30 pm that night. the next morning when I got the email for the bill it was charged for 2 days. . I had to call back up there 3 time to get the correct receipt and still didn't get it till I called again the next day. will not use again.

WILLIAM L. 
Évaluation :
5

Fast and easy pickup

Sam B. 
Évaluation :
2

My reserved van was not available. Luckily by coincidence, someone dropped theirs off ahead is schedule. Otherwise I would not have received a vehicle

RAUL C. 
Évaluation :
3

Moved from Houston to Dallas.

Edie W. 
Évaluation :
3

This location was NOT the one I had signed up to pickup the trailer. It was not close or convenient. I had paid 3 times the amount that I normally pay to rent this trailer. I was told I would receive a discount but haven't seen anything yet. Your customer service rep was not very friendly.

Andy L. 
Évaluation :
5

Yes I had a issue renting this truck it would be nice when y'all send a customer to a location to pick up the truck make sure there is someone there to rent it to you thanks

MARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle D. 
Évaluation :
5

Rick was excellent. Thank you.

ROBERT H. 
Évaluation :
5

Muy buena atención

Allan V.  |  Premières impressions 
Évaluation :
5

Will Be great if you guys fix the wiring on the directional lights

Marlon F. 
Évaluation :
3

I was charged twice when I was supposed to get a refund

GREGORY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHATARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantavia J. 
Évaluation :
5

Eliminate the added time to check in a vehicle after hours. NO MORE PICTURE TAKING. STOP MAKING CUSTOMERS DO EMPLOYEES WORK WITHOUT COMPENSATION.

Reid R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjuana L. 
Évaluation :
4

Make sure truck is. Working completely

PIERRE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nihar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
1

You can first of all answer the phone. Explain the policy rental and BE HONEST ABOUT THE GAS MILEAGE. DON"T LIE ABOUT THE GAS GAGE AND THEN EXPECT ME TO FILL IT UP WHEN IT WSSN"T ON FULL

ALPHONE B. 
Évaluation :
5

Nothing at this time

Ruben L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA G. 
Évaluation :
5

They came through when we were in a pinch

CRAIG L. 
Évaluation :
5

nothing .. everything was perfect!!!

TOMMY Z. 
Évaluation :
5

I cannot remember the young man who helped us in the evening, but his name started with a D. I just wanted to say that he was extremely professional, helpful, and welcoming. He made the entire process a great experience.

TIANNA S. 
Évaluation :
5

Staff was great! Knowledgeable and friendly!

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM BURR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leah S. 
Évaluation :
2

Be honest and up front with all charges for the equipment that you charge for and let the customer know.

ANTJUAN R. 
Évaluation :
3

Ac did not work. Truck was really beat up. Steering column was missing. ABS light on

DENNIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall C. 
Évaluation :
5

The staff that attended me was great... good service... and very friendly. I can't remember his name but he was an Afro-American guy. Give him a raise hehehe

JERRY M. 
Évaluation :
5

Great customer service both picking up the equipment and during the return.

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
3

Only because the employee was so sweet and polite but once again all the things I order were not there only the truck out of the 4 things I ordered . This keeps happening so if I move again it will be with a different company then I got charged for 2 days when I got back at 803 due to houston traffic but that's it the young lady was greatly appreciated.

CHAD H. 
Évaluation :
5

Calm helpful inviting environment, very friendly

JAMES P. 
Évaluation :
5

The office manager was very nice and helpful

BOBBY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA G.  |  Premières impressions 
Évaluation :
5

Thank's

Annette B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

yomeka r.  |  Premières impressions 
Évaluation :
5

The girl was very busy, but very nice!!!

Jose C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE C.  |  Premières impressions 
Évaluation :
1

The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

mitchell j.  |  Premières impressions 
Évaluation :
5

Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

irma d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page