HORRIBLE! The place need to be demolished! What’s suppose to be “climate controlled” is just as hot outside! The storage facility is full of rats and ain’t no telling wut else! I don’t recommend NOBODY store their things there. There were dead rats all on my furniture spotted as I was moving out.

I'm deeply concerned about the condition of the building, it's infested with rodents and my belongings were covered in feces and urine. We entered the unit without gloves or masks, since there are none to be found in the stores. My expensive and fairly recently purchased mattress and box springs will have to be professionally cleaned, along with wood furniture that was heavily soiled and infested with rodents (no longer present but in my last visit to the facility in mid-February, a dead rodent was present in the unit). Since I'm on my own, unemployed and will continue to be unemployed for the next several months due to coronavirus, I was unable at that time to get my belongings moved until this past Saturday, April 4. While doing so, my son and daughter-in-law were also putting themselves at risk of illness by handling the heavily soiled contents. I had to dispose of bedding, clothing, and other personal belongings that were either too heavily soiled or that had been chewed by rodents. To add insult to injury, Uhaul charged me for TWO RENTALS for the truck I rented to move my belongings. I picked up the vehicle on Saturday morning believing I had a full day (24 hour) rental, only to learn when I brought the vehicle back that same afternoon, I was charged for two rental periods. I would like Uhaul to reimburse me for the cost of having my belongings properly cleaned, and reconsider charging me for two rentals for the truck. It's outrageous! Something should be done about the condition of the storage building. It should probably be condemned and I've strongly considered contacting the health department to report the building as unsanitary and overrun by potentially disease-carrying rodents! Your name is on the building and YOU are responsible for this, I will not waste my time discussing this with the property manager and/or staff. I've already spent a great deal of time attempting to clean my belongings well enough to go into a new CLEAN, TEMPERATURE-CONTROLLED AND LARGER UNIT FOR A LOWER MONTHLY RATE!!! Please respond!!!!

This place is an absolute dump. The staff are lazy and do nothing but sit in the office. The horrible excuse of a person, that calls himself the " manager " could not be worse at the job. This place is not secure an the employees are suspect. The unit I rented was mysteriously burglarized and all my belongings stolen. I was told it was my fault that I didn't have insurance. They said they could not monitor what happens at the facility. Then why do you have signing posted stating that your facility is secure and there is a video security system for customers protection? Here's a thought, maybe if the employees walked around the facility and paid attention to who was going in and out they would notice who was kicking through the wall in one unit and climbing through then kicking open the door and stealing property that people pay to have stored inside a " Locked, secured, monitored, " facility. Uhaul as a company has a black eye and this facility and it's staff are it.

My lock was broken off and my property was stolen. All I received was a apology.

Muy molesta robaron la mayoría de mis pertenencias. Solo 3 meses las tuve ahí y se llevaron todo prácticamente .

I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

Staff was very professional on helping me with what I need thank you Rick

Everything was great

Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

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everything was taken care of welk

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

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I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

All lies not. Happy

They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

I never moved in, because I sat in that office for three hours because they never recorded my reservation for the room or truck. I will not go back there again.

Not to much to be said.