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SHAMECIA LATRICE C. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
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The storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d. | Expérience généraleI would like to review to Philadelphia location, I sent a separate email regarding this.
Lindsey M.Storage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
YVETTE R. | Premières impressionsAsk for the photo of the ID in advanced. It's time consuming and when picking up late at night can be dangerous.
TIFFANY H.I rented a van. The inside of it smelled like smoke. Please Display no smoking signs in the vehicle. The maintenance wasn't up to date on the van. The tire sensors were disconnected causing all 4 tires to have different tire pressure. One read 0. The windshield fluid was low as well.
REGINA A.Nothing, just keep doing what you are already doing 💯
ALISA W.All good
ENRIQUE L.They guys who worked at the location were extremely helpful and respectful.
JOHN M.My suggestion is to perform better maintenance on the their trucks.
ERIK W.Small truck not available for 3 days, rent large available one the steering wheel lose for about 2 inches, it has less than half tank but the charge me the half tank, rude customer service
Yarub A.Merci.
Farrie R. | Expérience généraleNo comment
TERRY S.Provide safe equipment, Trailers with clips on chains. For they won't unleash while driving, and damage the towing vehicle like it did to my truck. CLAIM # 02192031
DONALD F.Nothing at this point he was on top of everything
EDDIE F.Calvin and Briana where a great help! They answered all the questions I had and they were very friendly. Would recommend location again.
CALVIN C.COVID is real and Ive been here 3 times within the last 2months and they do not wear mask
SHRHONDA J.It was not clean on the inside but not a bad thing as we packaged everything in trash bags. So not a negative review
SHANE H.My truck was not clean
Brendalynn J.Great service will come again
ASHLEY G.I arrived at 8:48am on 3/28/2021 2 workers was cleaning trucks. I told them I was there to return the keys as I dropped the truck off that night on 03/27/2021 they stated to me well we don't open until 9:AM. I would suggest that to provide good customer service if they are there they should have not have the customer wait .
SHRHONDA J.Nothing they were very helpful.
MARIA R.Nothing everthing was great.
KERRY C.I left my sweater in the van please call me so I can pick it up tomorrow my cell 425-772-4743 Thank you, Chanda Bouah
Linroch B.Na
Tony C. | Premières impressionsI return the truck on 2/7/21@ 5:30 pm and check it in through the phone and it said I had a 30,00 $ and some change refund. But when I went in to the location on 2/8/21 Michelle Mitchell said I owed 3,46 $. So I paid the 3,46 $ but I don't understand how I owe. Please let me know how I can solve the matter.
George S.Very nice & quick! Great Service!
CYNTHIA J.Everything was great nothing needs to change
EDUARDO Z.I LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B. | Premières impressionsVery fast and efficient
JUNIOR M.All good.
JURLINE L.The truck was very clean and the personnel were professional.
Sharon L.The equipment is dangerous. The driver side windshield wiper didn't work properly, the tires where slick and the truck barely pick up speed. It was raining when I picked up the equipment and made driving this truck dangerous. Please conduct maintenance because a less experienced driver will have a major problem if pick up in the rain. Customer service was ok
Arlicia H.All the staff was very helpful and on point! It was a pleasure doing business with you!
Trevan M.Really nothing the are very helpful.
MARIA R.My order number never worked when trying to check on the reservation or return the truck. Therefore, I had to just leave the truck and keys there
DEMETRIA S.Staff not friendly and u haul had a foul odor
Kizzy R.Truck rear door needed WD-40 & I asked manager he was lost!! Oil / grease for door hard to move -wd40 asap.
Phillip G.No problems
Caleb S.Angel was very nice and helpful with/to me I would recommend this location to anyone excellent customer service
MARSHA R.Charged for items I requested but they were not provided.
Indiya M.Great bunch of people working there
Clarence C.Outstanding service as always!
Charles C.I had a hard time getting the after hours application to work . I called the after hours number and informed them that I returned the vehicle and placed the key in the drop box.
Chonita B.I never received my refund
Ebony W.Briana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M. | Premières impressionsgreat
Stephen L.I had reserved a truck close to where I lived a week in advance and the day before my reservation saying they didn't have the truck I needed so I had to drive far out of my way to get a truck and this made things difficult.
Jonathan G.Fantastic service and very friendly. Very happy customer.
SYDNEY S.Nothing. Customer service is great.
EUGENE P.Can't think of anything that needs to improve. Daphney assisted me with making a truck selection and provided great customer service. The whole process was super easy.
Jessica W.Reservation made online at different location and 2 hours before pickup call received that no availability at location had to go to this location for truck and miles were doubled and so were charges not satisfied
lashanda C.When I went in the first time to rent the truck I was towed the truck ran out was 29 $and no one explain to me about mileage and a person to help me with helping other people at the same time and there was another person in there and I had asked if I was late bringing it back what would I be charge she told me I will be only charge 29 $And after I received the contract I see There Was charge for mileage I wish she would have explained that before and when I called to tail that I was going to be late bringing the truck back they over charged me 40 $from what the woman told me so all of it was confusing so they need to train their employees better especially the one that help me
LESLIE B.Rien
BERNARD W.Check engine light was on the truck burns to much gas
ERICK S.Everytime I use this location it seems like they are well organized
JUANITA T.It's all good.
GARY H.Moving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K. | Premières impressionsEven though this location was superb, the company as a whole when it comes to outrageous charges is “0†STARS from me.
Cherquila J.Keep up the awesome customer service ðŸ‘ðŸ¼ðŸ‘ðŸ¼ðŸ‘ðŸ¼
Thomesha W.Scheduling was a breeze but when I arrived to pick up the truck and pulled up the app there was one problem after another problem. From now on I'll hire movers.
John S.The tow dolly trailer had a loose light from previous damage and was taped in place with yellow tape. The light came loose and fell off during the return portion of my trip. We're going to fight the charge if u haul tries to make me pay for a missing taillight on the driver's side.
Victor G.Good and clean equipment
SHIRLEY A.Angel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h. | Expérience généraleMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d. | Expérience généraleWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M. | Expérience généraleI enjoy it
Peggy J. | Expérience généraleExcellent customer service
destiny j. | Premières impressionsAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S. | Premières impressions