Employees not very friendly, in fact they were a bit rude. The only one who wasn't that rude was the man who checked us back in with the trailer. Even though this location is fairly close to us , I would drive farther to deal with friendlier folks. The office was clean but the trailer wasn't , it was old and ragged looking, it would swerve on the road while pulling it, and that's just at a low rate of speed. All in all it wasn't the best experience I've had with uhaul, it could have been much much better.
SHANNON P.Customer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
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Everyone was so nice and took care of me as soon I walked in the door. Great customer services from this store and the manager Angel Martinez
Felipe M.Very poor. Customer service. I went to this dealer because they had the trailer, I needed. The meet and greet when picking up and dropping off needs work or wrong people working for the business. Very poor service.
James A.Angel the manager is the best and definitely takes care of his customers
jose M.Angel the manager was excellent and his staff was so nice 5 star store would definitely come back and recommend to my friends and family
Juan R.Best store and great customer service
magdalena R.Horrible location with horrible customer service ! A lot of employees and none are working . A lot of playing and laughing . This locations needs a change immediately.
Brittany F.The truck was on dead empty when I picked it up The check engine light was on, and they said it was ok They just handed me keys and did not go over any operating procedures such a overdrive. I found that the overdrive was turned off after driving the truck 75 miles with it off I returned the truck with a half of tank of fuel which equates to 25 gallons I asked for a fuel credit and the GM chuckled and ignored me totally When he wrote up the return, I asked about the fuel credit, and he stated I gave you a 5,62 credit. I told him that was good enough and he told me to call customer services if I didn't like it Very rude, very, very unprofessional they were more worried about their cell phones and the activity they were doing on them than dealing with customers I will not return to that location ever again
Donald D.Truck stopped on me had to call roadside assistance ordered dolly when I got there no dolly couldn't complete my move due to truck malfunction
SHUMICCA J.Self check in is inconvenient. Update pictures for disputing or accepting. Thank was almost empty. I stood in front of it for over 15 minutes trying to get checked in and it was running under the equipment return the whole time. There were no dollies but still able to add to the cart and staff had no knowledge.
NANYAMKAH B.It was very easy to register and truck was available right away. I would recommend a dolly to be put on every truck so people can move big furniture
Tonika S.The Uhaul battery was very low that we had to boost the battery while moving furniture. The Uhaul door string was damaged making it ver hard to close the trailer door. Then the customer service from the guy that I dropped the trailer to at the end was totally disrespectful to me.
Latoya R.👍
Ola J.Need more smiles.
James A.The transmission kicked a little but it didn't break down. It got the job done 10 stars.
Jimmy A.Storage needs elevator
ARTURO P.I feel making vendors under contract held accountable being on time opening for business when reservations are scheduled as promised for customers.
GARRON S.I made a reservation. I showed up to pick up the trailer that I reserved. I went ahead and purchased a tow hitch ball and trailer light adapter. The guy charges me for the tow hitch ball, and lighting adapter. And was told that I had to pay a $60 deposit if I paid in cash. I asked the guy if I could pay for the tow hitch ball separate and put the rental charge on my card. Before I could finish, he told me no, it's either cash and you pay a deposit, and get the deposit back when you return, or all on the card. With no deposit. I had to pay cash, so i confirmed that I would be getting my deposit back when I returned the equipment. Upon returning the equipment, they informed me that the charge for renting the trailer would then be taken out of my deposit and ended up not getting my whole deposit back. I questioned the employees about why I was charged everything upfront + deposit and told I would get my full deposit back. After sitting there waiting to finish my transaction, all the employees talked about was getting out of there right at close. While another employee was on the phone with another customer who was on his way to the location to pick up equipment that was already paid for, and the other employees were telling the employee on the phone that they ain't gonna be open, that they are gonna be gone right at close. The employees weren't very helpful, didn't communicate at all, and were condescending the whole time. Horrible.
Edward L.Workers need to know more info
VARETTA B.The receptionist could have been more customer friendly, she never introduced herself and she just said “drivers license “ it would have been a much more pleasant experience if she had introduced herself and explained what she needed instead of expecting me to understand that she needed to copy my license. When she copied the license she used a phone to take a picture of it and I had to ask if it was her private phone or a company phone. It would be appreciated if it were company policy to tell customers this and it would also be good to delete the photo from the phone once they are uploaded to the computer and telling the consumer this as well. The fellow who hooked up the trailer was excellent and largely made up for the other shortcomings
John D.GREAT WORKERS AND SUCH GREAT CUSTOMER SERVICE FROM ANGEL AND HIS TEAM.
Franco P.The best store always amazing services will definitely recommend to all my family and friends. Angel and his team are the best keep up the good work guys!!
Enrique E.There were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn't have been replaced. I wanted to remove my furniture but thought I'd input it somewhere else and it was damages they could say it didn't happen at the UHaul facility.
Monique N. | Expérience généraleI had to wait 2 hour and still didn't get the equipment and had to go to another u haul store 👎 the other store was so much better on Jim Miller.
Terry T.24 hour access would be greatly appreciated!
Kerry W. | Expérience généraleFriendly efficient clean very helpful I will use this in the future.
ALISA W. | Expérience généraleQuality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray A. | Expérience généraleGood jobs
ROSCOE T.Having fuel more than 18miles until E then telling me to bring it back above a quarter tank. Fuel cap was also broken so I had to use pliers just to fuel. Customer help from desk wasn't serious or seemed to think of me as an annoyance when I asked him why there wasn't enough fuel.
michael D.Staff is really nice, helpful, and knowledgeable!!! Excellent customer service 殺
Edabrina J.Uhaul was clean on inside of truck and box. The engine light was on and power steering was iffy. We were not charged the extra day rental due to bad weather but was charged for the extra mileage it took to reroute us around flood waters to return it to the facility.
Kimberly W.Great service and overall excellent experience!
Luis G.So I got all the way from Ohio to Texas and they could not give me my free month storage because they want to give me a storage too small for my stuff. I had to find a whole another storage room in Dallas Texas.
Nicole B.Overall experience was awesome. From a general knowledge standpoint there was some confusion between employees about how toll charges would be billed. Thanks
paul W.We wish it was closer to our home.
peter R.the scheduled pick up location was changed after 5pm the night before... at 7am with loading crew waiting on the clock I had to drive into a very dangerous neighborhood 30 min during rush hour and back north 55min for total of hour and half delay ... and $125 in labor fees for loading crew.
Peter H.The staff needs to do a maintenance check on all of their equipment because I received a trailer that had a broken strap
Tiawandra L.You can keep the actual reservation at the place and time that it was booked for rather than change the location last second and send customers miles away from the original pick up location.
Jared D.Don't explain a thing goes over fine print super fast then boom hella charges to your account that you weren't aware off.
Sirriah R.I drove 5 hours in Texas without AC working
rocio V.Customer service was excellent, all the Staff were friendly and I was in and out in really fast. Will definitely return.
Kimberly B.People there is not so friendly talk like they mad at the world poor customer services very few not all
Marie H. | Expérience généraleMerci
Carlos A.Vans battery died very time we turned of the box truck. I want a refund. I emailed them as well.
Angel U.Need lighting inside storage rooms.
Angelia n. | Expérience généraleExellen seevice thank you
ADILTON C.Arnaldo and the crew were very helpful through the whole experience. Great service
Savannah C.I can't think of a thing, my experience was great!
Unice B.The guy at the front desk was very rude. He had me waiting outside in the hot sun because he wanted to take his sweet time to come from the back to help. I filled ou5 all my paperwork ahead of time so the process would be quick but it still Was delayed. On top of that he had an attitude with me because he had to do his job. The guy with highlights was so rude.
Journay W.Better costumer service
Oscar M.The location was not the closest for my needs, but the closest location for a pick up truck when I needed it. Location does have easy access, both in and out.
Angela G.They helped me tremendously..
Tashaun J. | Expérience généraleI was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn't have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I'm TERRIFIED of Mice. Never again. I'd appreciate a refund for that last month. I didn't expect to pay and couldn't pay until a few days later so was charged a $15 late fee. I paid $150 and didn't think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine h. | Expérience généraleR
FLOYD N. | Premières impressionsThanks for 2 years of storage. Space was maintained well.
Franzola P. | Expérience généraleExcellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo O. | Expérience généraleI think we should be able to o access out storage whenever u can.
kenetia t. | Premières impressionsIt was great having The carts at the door. That was so helpful.
louis marie j. | Premières impressionsArnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther L. | Expérience généraleThe storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d. | Expérience généraleStorage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
YVETTE R. | Premières impressionsMerci.
Farrie R. | Expérience généraleNa
Tony C. | Premières impressionsI LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B. | Premières impressionsBriana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M. | Premières impressionsMoving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K. | Premières impressionsAngel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h. | Expérience généraleMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d. | Expérience généraleWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M. | Expérience généraleI enjoy it
Peggy J. | Expérience généraleExcellent customer service
destiny j. | Premières impressionsGreat folk with whom to deal. Very helpful.
jane u. | Expérience généraleAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S. | Premières impressionsReally nice people
dominque o. | Expérience généraleEverything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha a. | Expérience généraleIt was easy to pay on line Easy access They have friendly reminders
Thelma H. | Expérience généraleThe staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI V. | Expérience généraleI didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.
Veronica A. | Expérience générale