Nothing Very Professional
KEITH RCustomer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
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you guys are always working on a professional level and your services great and friendly and I appreciate you guys at every opportunity and occasion that I have to do business with you all thanks so much
JOHN DExcellent
CARLOS MBoth times I went inside this location it smells like Marijuana. The people working inside look high. Not a good look for the company!
ROBERTO DMake sure it’s parking for people who are returning trucks.
SHUNTA MBefore renting a U-Haul truck , they need to make sure it’s enough gas to make it to a gas station they was not helpful at all , or try to make accommodation because they gave me a truck that was empty poor service and charge over I really believe
ALEXIS NI brought U-Haul back clean and the same way I got didn’t even get any money back but it’s a sign in the inside that says if clean you get money back
Janelle S👎🏻
MICHEL BThank you for providing a place to safely keep my items until I got my home. The best storage location around here in the area, the only thing would be to have more reasonable prices and an elevator for the second floor. But other than that will definitely recommend uhaul for storage especially Jim Miller and 175. Also the manager and staff at this location always helpful and so friendly with me
Anabel M | Expérience généralecontinue to do a magnanimous job on the professional level that you guys do and you will continue to do great and be an asset to the public
JOHN DI felt so tall in the van
Mary GKeep up the good customer service
CALVIN OI recommend this Location Always Exelent customer service Thank you Angel 😇
EDITH GI really feel like we were robbed of the items placed in this storage unit at your facility. I in fact was the one who called and set up this unit for a family member and the person who helped me over the phone mistakenly put the unit in my name. the unit was supposed to have been placed in my aunts name... That's why her credit card was used to make the first payment. But once I realized that I was the sole person listed on the unit, I wanted my name off. I was told that my aunt would be given a chance to come and sign for the unit. That opportunity was never given. Instead the unit was set up for auction. Tho I called to get the unit paid off in full, I was told that it was too late, even tho the auction had not been done yet. I feel like you all knew of this loop hole and took advantage of us, and robbed us of our belongings. It's a shame to know that people are this down low and dishonest.
DONALD R | Expérience générale❤️
AMJED AYe I recommend this Location Angel is very professional and help us really kind
EDITH GThe first vehicle that was assigned to me had maintenance lights on and a gash in the tire. Had I not done a walk around there would have been nothing stopping me from taking a vehicle that needed attention. Vehicles need to be better inspected before renting.
GENEVIEVE WI rent a uhaul 15 foot , for 24 hours I was supposed to get the truck a 3:23 pm of 30 of October but I need the truck a little longer so o rented fo another day but when I call that I was going to be a little late around 4 pm 2 of November they toll me that they were going to crash me like another day but I tell the staff member that I was going to be a little late I just an hour but they chracge me like a day and I am really disappointed with uhaul I think I am not going to rent any truck for a while.
JULIO SAll good
Julio SI had a very good experience. I moved 6 hours away by myself and pulled my car. Everything was great!!!
LATASHA AI feel that your price for a storage unit is too high for that size . CubeSmart is charging me $41 a month. Your storage unit doesn't have an elevator for the physically disabled people at all. You need to offer better access inc points as well.
Margarita T | Expérience généraleVery welcoming, considerable of your time would Rent from this location again.
DOREATHA Rnothing it was fast, knowledgeable and easy
MIRIAM SExcelente servicio
HUGO EExcellent service from the staff at this location. Keep up the great service
Arnaldo OGood service wait time great. Great and fast service. Merci.
MARCUS AThe truck passenger side mirror would not stay in place. It vibrated down so you could only see the lines on the side of the road by the tires. So there was no way to see the right lane(s) to change lanes safely. It was very dangerous and unnerving. When I stopped, put the mirror back in place, it would take a mile or so and be aimed down at the road lines again. I am concerned that someone may have mentioned this before my rental and nothing was done with it, it would have taken time for it to get like that, but maybe never fixed. And, if a prior customer didn't mention it, that is equally concerning. It was flat out dangerous.
JOHN BThe guys had me in and out in no time. Very professional.
RANDY MI didn't appreciate you getting lied to but that's okay I will not rent from you again
Danny PEverything was excellent. Everything was good. Maybe some donuts and coffee next time. Thank you. Just joking
RODNEY AKeep up the good customer service
CALVIN OBest location in the area!
JESSE JU-Haul was there when I needed it.
paula b | Expérience généraleAll is good, good employees
JOSUE Scontinue to be professional and very courteous. I appreciate the service that is rendered on area occasion.
JOHN DNice customer service 👌
EDGAR MNot a thing Service was great
PAMELA HVery good
BOUNTIENG Syour services has always been excellent for me and I appreciate all of your staff kindness and professionalism in dealing with customs. thank you so much U haul keep doing what you're doing.
JOHN DCustomer service was impeccable, quick and easy pick up and drop off
JAY KNothing.
MARY CStaff was very kind and accommodating!
Jonathan K | Premières impressionsSo far fine
Lakesha HAlways Exelent customer service
Edith GThis location is one of the best location I have experience. Keep up the good work
John DContinue great service.
MARILYN RGood customer service
EDITH GInfested with Rodents!
Yvette R | Expérience généraleGot my move done in less than 6 hours, everything was smooth and no issues. Highly recommend this location!
BRIANA PKeep giving the excellent customer service
CALVIN OWindshield wipers didn't work, this needs to be fixed ASAP. Didn't find out they didn't work until I had left the location and gotten on the highway and it started to rain. The lights do not work inside of the cab, milage and radio constantly went in and out. Floor board paneling pieces coming up affect the gas pedal, very unsafe. Found out after loading all my item and making it to my destination that the truck leaks and several boxes got wet in the process.
Taylor RThe dolly I reserved was not equipped, but service was great
Maria GFirst of all I had a problem with your employee taking a picture of my Commercial Drivers license with his personal phone and then when I say something about it I'm being Racist. no im not racist . I didn't like the fact that he is taking a picture of my CDL with his personal phone .i don't know this guy he is walking around with my info in his phone ,its to much going on with people stealing your personal info to do credit cards in your name just do a lot of illegal activity. Like I told him you have a lot of illegals crossing the border everyday. How do I know that he is not trying to do something illegal with my personal info but anyway you could do better by doing something better to make your customers feel better about letting your employees taking pictures of a person driving license.i just had that feeling that your employee is racist and don't trust black people because they think every black person steals and that's not true Respectfully submitted
Minnie AKeep up the excellent customer service
Calvin ODidn't tell me I would lose my 100 deposit for keeping it an extra day. And charged me 20 bucks for gas because it was off one little notch.Plus nothing but attitude in that ghetto ass place I wouldn't recommend this place to anyone.
Webb MThe experience was great. I have no recommendation at this time.
Charles JIt was turned in a day early and I need a refund for that one day.
Sharen Sdid not see or interact with anyone in office, all answers are Not Applicable, but will not take
Christopher GU-Haul messed over me. I asked for assistance and guidance but ended up spending three times the amount that I should have spent. Had to get An additional storage facility and an additional U-Haul rental plus charged the wrong prices for my situation. I've booked will U-HAUL a lot but this experience was the worse of them all, I will not recommend U-HAUL to any one going forward
tiffany a | Déménagement en ligneI loved the service. Staff was very helpful. Over all experience has been great so far. Would be nice to have an elevator lol. But its ok, we need exercise lol.
Cindy C | Déménagement en ligneI was very satisfied with the service
Thelma D | Premières impressionsthe whole team is professional! It was such a pleasure working with all of them! From the lady working the counter to the man accepting returns on vehicles! They are all very respectful & helpful!
Lakeshia H | Déménagement en ligneWhen originally getting my Unit the clerk that assisted me was rude.
Alda M | Expérience généraleVery helpful and friendly staff.. made my move a great experience ⭐️
Lavonda S | Expérience généraleThe truck was raggedy. And the fuel denominator was broken and so was the glass where speed denominator is located.. Along with it being out of oil. Also seat belts broken . Brakes were loud and unstoppable. No horn.
Jazzalyn H | Expérience généraleThe guy that helped me was rude, he wouldnt allow me to ask questions. So I oretended like I agreed. He is Not very Nice. he had a SMART RESPONSE TO EVERYTHING Rude
Alda M | Premières impressionsWhen I arrived it was like I was inconveniencing the staff not impressed
Andrinne L | Expérience généraleThere were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn't have been replaced. I wanted to remove my furniture but thought I'd input it somewhere else and it was damages they could say it didn't happen at the UHaul facility.
Monique N | Expérience générale24 hour access would be greatly appreciated!
Kerry W | Expérience généraleFriendly efficient clean very helpful I will use this in the future.
ALISA W | Expérience généraleQuality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray A | Expérience généralePeople there is not so friendly talk like they mad at the world poor customer services very few not all
Marie H | Expérience généraleNeed lighting inside storage rooms.
Angelia n | Expérience généraleThey helped me tremendously..
Tashaun J | Expérience généraleI was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn't have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I'm TERRIFIED of Mice. Never again. I'd appreciate a refund for that last month. I didn't expect to pay and couldn't pay until a few days later so was charged a $15 late fee. I paid $150 and didn't think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine h | Expérience généraleR
FLOYD N | Premières impressionsThanks for 2 years of storage. Space was maintained well.
Franzola P | Expérience généraleExcellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo O | Expérience généraleI think we should be able to o access out storage whenever u can.
kenetia t | Premières impressionsIt was great having The carts at the door. That was so helpful.
louis m | Premières impressionsArnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther L | Expérience généraleThe storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d | Expérience généraleStorage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
Yvette R | Premières impressionsMerci.
Farrie R | Expérience généraleNa
Tony C | Premières impressionsI LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B | Premières impressionsBriana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M | Premières impressionsMoving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K | Premières impressionsAngel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h | Expérience généraleMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d | Expérience généraleWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M | Expérience généraleI enjoy it
Peggy J | Expérience généraleExcellent customer service
destiny j | Premières impressionsGreat folk with whom to deal. Very helpful.
jane u | Expérience généraleAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S | Premières impressionsReally nice people
dominque o | Expérience généraleEverything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha a | Expérience généraleIt was easy to pay on line Easy access They have friendly reminders
Thelma H | Expérience généraleThe staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI V | Expérience généraleI didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.
Veronica A | Expérience générale