Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

3 901 évaluations

5365 Jimmy Carter Blvd   Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

(770) 447-5017

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 447-5017

5365 Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
1

Assure that the locking mechanism on your trailers are operating properly. The lock did not engage on my ball and when off loading my car, the trailer jackknifed and damaged my trucks tailgate.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davonte T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS M. 
Évaluation :
5

I have used this Uhaul location numerous times over the years and have always received excellent customer service.

Tracy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick W. 
Évaluation :
4

Please make sure you have the parts for the appointment time for hitch installation. I had to come back the next day for hitch installation. He did install it in about 45min,so that was nice. Merci.

james A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edmund F. 
Évaluation :
5

Always Great Customer Service

ELGIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie M. 
Évaluation :
5

The young ladies at this location were so very sweet. They all had bright smiles on thier faces during our interaction. Such a great experience

BILLY W. 
Évaluation :
5

Excellent service

JOSE I. 
Évaluation :
2

layout of lot a little difficult to pick up trailer. The mechanical condition of the trailer should have been examined when it was checked in rather at the time of my rental. This took extra time and there was a screw found in one of the tires and one turn signal did not work. There were no other trailers of this size. If the mechanical check had been done earlier, this could have been avoided. Staff helpful.

Warren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joshlyn M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khalid S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

everton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narciso M. 
Évaluation :
5

it"s fine go head

Alemeshet W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quan M. 
Évaluation :
1

I had my reservation for 3:30, but showed up and was told it was not ready. It was 25 minutes later and was able to get my rental, but my return time was scheduled for its original rental time, but according to the service number it did not qualify for the $50 reservation guarantee.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
3

We lost our printed reservation paperwork during our move. Our online reservation said return on 11/1/2022 with no specific time, we had no idea that it went by the orignal pickup time. So we were charged an extra $60 for being a couple of hours late. The people working at the location said "it was printed on the paperwork". To make things easier and more clear, the online reservation should reflect as well, it's made to look like you can drop it off at any time as long as it's before the end of the day.

Jarquise J. 
Évaluation :
5

Diane was wonderful!

Mary F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M. 
Évaluation :
2

The reps at the location are very unprofessional

Basheerah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR K. 
Évaluation :
5

Speedy and good service !

April T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexia M.  |  Expérience générale 
Évaluation :
5

See above comments

Leon C. 
Évaluation :
4

The problem wasn't with the location it was with uhaul. The app is terrible

Prosper N. 
Évaluation :
3

Make sure the equipment ordered is available. I ordered a appliance dolly and it wasn't available at pick up.

Edward M. 
Évaluation :
5

Please improve the site so the photos can be uploaded easily. I had so many issues doing the before and after pictures of the fuel tank and of the mileage.

Jennifer B. 
Évaluation :
5

great, but lack of employees available to check in/

JULIE C. 
Évaluation :
3

I found the process of using U-boxes quite disorganized on the part of U-haul. More than once I was told conflicting information when I called the customer service number vs. calling the store where my boxes were stored. Also, when I called I would be on hold for an average of 15-30 minutes until someone finally answered. Moving is stressful enough; the last thing I needed was this additional frustration to deal with.

Kathie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matura P. 
Évaluation :
4

Uhaul had a slow leak in right rear tire very inconvenient

Clyde B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F. 
Évaluation :
5

Excellent service!

Joyce E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon P. 
Évaluation :
4

The location is fine and the employees are friendly but my husband and I recently rented a uhual truck and that truck made sounds and we did not feel safe driving it. We were afraid to get until an accident. I honestly believe that truck had some engine issue but they still rented out to people. That is not safe at all. I was so afraid.

Danielle U. 
Évaluation :
5

This was the third dropoff location we were directed to after the other two third party sites were not open (even though they had signs that said they were, and one of the phone numbers was even incorrect). They were super helpful and made a frustrating situation, where we had been directed by UHaul to travel across the city, easy and fast to complete. Highly recommend this location and their staff.

Jonathan J. 
Évaluation :
5

I wish I was able to get their names…all the associates were VERY KIND and helpful!! I appreciate the excellent customer service, especially at a time when I am moving. Thank you very much for all that you do!!

Kimberly W. 
Évaluation :
5

The persor what atended to me exelent

Javier M. 
Évaluation :
2

I had a horrible experience ended up wasting more more money because I was swiped from a 10 foot to a 15foot then to a 26foot truck to drive to New York and spent 400 on gas. No I am getter nd the run around just to get my refund and reimburse Ed for the gas money spent.

Briona T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Your website serves are slow and confusing. Your late self check-in services are slow cumbersome and confusing. Your in-person check-in and data collection is slow, unresponsive and repetitive. Basically the truck is fine and every other aspect that requires I deal with uhaul in any form or fashion is a pain.

DAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen S. 
Évaluation :
4

This is a comment on the superior customer service that I received. My SUV has a fuse for trailer turning lights that was no longer operating. First employee, an older gentleman, whose name I didn't get, connected two different trailers trying to get the rear lights to work with my vehicle. After the second failed attempt, he suspected my vehicle had a problem. This first employee called in a second young man, named John, to check my fuses. John tested the fuses and discovered they needed to be replaced. I went to an auto parts store down the street and replaced the fuses. John hooked up the trailer (3rd time) and hallelujah (!) the trailer lights were able to respond to my vehicle and worked beautifully! I am so appreciative of the time and effort these employees put forward to bring about a positive outcome!

Vee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Very convenient and clean

shinikka h.  |  Expérience générale 
Évaluation :
4

I won't recommend or use U~haul ever again.

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

friendly yet courteous employees

rosa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

contina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO M. 
Évaluation :
1

Was charged a $20 admin fee and I did everything prior to dropping off the vehicle. Website for return of vehicle is poorly designed not user friendly.

Devora B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilda G. 
Évaluation :
3

Make sure the tires are not low and the che k engine light isn't on before you rent it out! Other than that everything was good.

Denise S. 
Évaluation :
5

Keep up the Excellent customer service. 👍

JOANNE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea T. 
Évaluation :
3

Was told that I would have a one-time charge for rental of blankets- when I picked up the truck. I ended up being charged $140 for rental of the blankets...I could have bought a few dozen at that price! Very frustrated. Called in a couple times to customer service and never got calls back. I rent trucks quite a bit..very disappointed that this happened. Never before was charged like this.

Christine S. 
Évaluation :
3

Waited over 20 minutes to drop off my truck as the lady that was checking out walked pass me at least 2 times. I went online and checked out on my own

Donna F. 
Évaluation :
5

Always Great Customer Service 👍🏼

ELGIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melzella G. 
Évaluation :
4

The location is cool but my experience with all I dealt with as well as not receiving my vip certificate of 50$ is disappointing

Steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMETRICK J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esstell W. 
Évaluation :
4

The trailer was filthy. Yes filthy. We swept the asphalt and metal out. The rear gate was secured by a large bolt, not the normal pin. The other side had a wire. Just an fyi...

Lawrence P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula G. 
Évaluation :
1

I originally reserved rental through Uhaul online. Somewhat user friendly. I went to location "Green Global Group" at 6045 Buford Hwy. Strong Advice= Fire this representative of your company. No lockbox and no way of getting key to 9' van that was sitting there. Then after 40 minutes on phone with 800-uhaul they sent me to another location = Uhaul Moving at 5365 Jimmy Carter Blvd. They are under staffed and this added to another 30+ minute wait to get rental van. The manager there was working checkin/checkout and very nice. He needs HELP and was running circles to try to accomplish everything. He was not there when I returned rental. No one at checkin/checkout so I ended up handing key to employee and asking for electronic bill to my email. Overall BAD experience for a customer.

Jim D. 
Évaluation :
5

Nothing, all employees were awesome and fast.

Peter G. 
Évaluation :
5

Excellent

elmer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEUNG P. 
Évaluation :
5

Great Customer Service Always

ELGIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniezer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREY T. 
Évaluation :
5

Awesome service

JAMES N. 
Évaluation :
1

The in store customer service was very poor very dissatisfied and he was trying to overcharge me almost $200 more it was very very disappointing very disappointing picking up the van and dropping it off the same person trying to steal that's how I call that stealing

GERTRUDE B. 
Évaluation :
3

Have a faster check out process.

Thomas B. 
Évaluation :
5

Always Great Customer Service 👍🏼

ELGIN W. 
Évaluation :
5

Had a great experience, no complaints 👍🏽

Wanda P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grady V. 
Évaluation :
1

Charged me an extra $30 more than they should've

Roshanda A. 
Évaluation :
3

Y everything was ok

Gary W. 
Évaluation :
1

i rented my equipment at 12 noon and was charge a $50 fee because i returned it after 4pm that same day. i never agreed to returning it at 4pm. Uhaul i thought charged the same price for 24 hours. Also, the truck steering wheel kept locking, and wouldnt start every time we parked. The truck also had roaches, i seen at least 4 scrambling. Terrible experience, never again!

Shollata M. 
Évaluation :
1

Bad customer service, not enough staff, dirty equipment

Porcha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Very helpful. Never rented a uhaul before and they were friendly and answered all my questions. Made the whole experience stress free.

Brett R. 
Évaluation :
5

This manager Noel is better than all previous ones.

kam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Biancca J.  |  Premières impressions 
Évaluation :
3

communication with uhual was overall was not good. you can’t reach any of the employees in the store, then when you go into the store it’s usually only 1 person working which is not fair to them or the customers.

Quanece L.  |  Expérience générale 
Évaluation :
5

Everything was great at this location

Eugene I.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Korina B.  |  Expérience générale 
Évaluation :
4

Other then the phone answering system everything great but I could never get a hold of office unless I called 10x

Ashley V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Premières impressions 
Évaluation :
3

Storage spaces 2 small

Johnny J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

shinikka h.  |  Premières impressions 
Évaluation :
1

I always have problems with uhaul! I made a reservation as usual. The rep was told I need to fit living room furniture in the unit. when I got there they said my reservation was for a 4 foot storage unit which is basically a closet. Previously I made a reservation in Laurel, md. For july2nd. When I got there they said the truck was in Washington DC. I drove there only to be sent to the heart of Baltimore. I ended up driving to 5 different locations before getting the truck then another location for the car tow dolly. Then when I got to the drop off location after driving 750miles that was attached to my drop off/storage location, I was told that I didn't have a reservation for storage and could not drop off cause they don't take one way trucks. I showed them the information but they said they couldn't find it. When I left and went to a public storage and signed the papers I got a call from someone saying they "found" my reservation and to come back. Public storage was already closed so I couldn't get my money back. This was after paying $150 in additional cost for the public storage that I didn't even want. After calling and speaking to several reps I was told the drop off location in my records was correct so I went back. The lady said, "I don't take one way trucks and equipment but I need it so I'll take it!" So because she needed it was the only reason she accepted it. Such a disappointment cause I've spent well over1,200$ in the last month with uhaul only to have my furniture and other items spread all over Atlanta because people can't perform their jobs properly. To say I was inconvenienced would be a drastic understatement. If I could rate 0 stars I would.

Valencia A.  |  Premières impressions 
Évaluation :
1

Rat feces all over my stuff/stains and some of my stuff was ate up. It is very unsanitary I have put in a claim to be refunded. This is ridiculous and the manager ain't worth nothing.

Jennifer S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cleon A.  |  Expérience générale 
Évaluation :
5

Both the ladies that waited on me and my husband we were very helpful and friendly

APRIL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick S.  |  Expérience générale 
Évaluation :
5

Excellent says it all

Barbara K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKILAH D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

duane m.  |  Expérience générale 
Évaluation :
5

Great I always use Uhaul. 🤩🤩🤩🤩🙏🙏🙏

Susie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FATOUMATA S.  |  Premières impressions 
Évaluation :
1

When I got my things, they were wet. The prices kept going up. It was horrible.

Loretta B.  |  Expérience générale 
Évaluation :
5

Robin was the BEST‼️

Constance H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althera M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylinda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
1

My furniture was destroyed with mold and it rained in my unit ….

tambu s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Great front check out clerks

Richard W.  |  Expérience générale 
Évaluation :
1

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Marc B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S.  |  Expérience générale 
Évaluation :
4

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

TYRONE M.  |  Premières impressions 
Évaluation :
1

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4 000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

joselin a.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAVONEA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD P.  |  Expérience générale 
Évaluation :
4

My only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.

david o.  |  Expérience générale 
Évaluation :
1

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

joselin a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrice B.  |  Expérience générale 
Évaluation :
3

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

christina c.  |  Premières impressions 
Évaluation :
5

Good people. Nice attention

mauricio h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles b.  |  Expérience générale 
Évaluation :
5

Customer service was very very very excellent.

AMEENAH R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE M.  |  Expérience générale 
Évaluation :
3

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Aleshia T.  |  Premières impressions 
Évaluation :
5

Staff remembered me from previous experience. Very professional & helpful

MICHAEL P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMAYA G.  |  Expérience générale 
Évaluation :
3

My move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.

cleopatria s.  |  Expérience générale 
Évaluation :
4

Customer service Great

Patrice B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashad A.  |  Premières impressions 
Évaluation :
4

The staff was friendly and very helpful.

david o.  |  Premières impressions 
Évaluation :
1

I would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.

Anita A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M.  |  Premières impressions 
Évaluation :
5

Nice person help show storage box and easy .

charles b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison B.  |  Expérience générale 
Évaluation :
5

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Kerry B.  |  Premières impressions 
Évaluation :
5

Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don't find genuine people like her these days. I appreciate all she done for me.

LAKEATA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M.  |  Expérience générale 
Évaluation :
5

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

JACQUELINE H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kim H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S.  |  Premières impressions 
Évaluation :
1

I could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.

Francias C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita A.  |  Premières impressions 
Évaluation :
1

You have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn't mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month "free" for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously "reserved" #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn't available (an empty unit). They didn't give me that one. Then I finally leave the office with a different unit # and they didn't give a new gate code, so I got lock out outside the gate because my previous gate code didn't work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with "ME" but she didn't want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn't see me and pretended to be busy, even when I tried talking to her she will answer "hold on" and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn't supposed to "see her counting the money"... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him "he wasn't supposed" to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!

DOLORES F.  |  Premières impressions 
Évaluation :
1

Some people there were helpful but others were nasty!!!

MICHAEL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaquan s.  |  Expérience générale 
Évaluation :
4

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

eric l.  |  Premières impressions 
Évaluation :
5

The only complaint I have is after leaving I was told everything was good l learned my account was charged 32 I have no idea what this was for please contact me

Anthony E.  |  Premières impressions 
Évaluation :
5

Never staffed properly causing wait times to 30 minutes

TEREASA W.  |  Expérience générale 
Évaluation :
2

I spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn't assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are "supposedly climate controlled" and dirty.

MARISOL N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Expérience générale 
Évaluation :
1

It was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyone

Randall J.  |  Expérience générale 
Évaluation :
1

I received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!

curtis b.  |  Expérience générale 
Évaluation :
5

Tamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.

Hina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley G.  |  Expérience générale 
Évaluation :
5

U-haul has been the best place to do business with and would trade for nothing. Blessing

Gang Breaker I.  |  Expérience générale 
Évaluation :
4

The staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availabl

Twanette M.  |  Expérience générale 
Évaluation :
5

No comment

Tangela B.  |  Premières impressions 
Évaluation :
5

My storage and customer assistance are great.

Omoniyi M.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond with assisting. Wonderful experience.

SHATIMA M.  |  Expérience générale 
Évaluation :
5

Excellent

Raisa C.  |  Premières impressions 
Évaluation :
5

Great service...

Rebecca B.  |  Premières impressions 
Évaluation :
5

Very good ciustomer service

Dianna F.  |  Premières impressions 
Évaluation :
2

Employees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.

Danielle S.  |  Premières impressions 
Évaluation :
5

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Catherine J.  |  Premières impressions 
Évaluation :
5

Megan is a true G. She helped me out massively and made everything smooth.

Nate F.  |  Premières impressions 
Évaluation :
1

My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.

Richard I.  |  Expérience générale 
Évaluation :
3

Moved out back in November of 2018, not March of 2019

Dolin W.  |  Expérience générale 
Évaluation :
3

No comment

Felicia E.  |  Expérience générale 
Évaluation :
5

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

ameenah r.  |  Premières impressions 
Évaluation :
5

The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!

Dolin W.  |  Réservation 
Évaluation :
1

UHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.

Jaleesa W.  |  Expérience générale 
Évaluation :
5

Thank yoi

Erika H.  |  Expérience générale 
Évaluation :
5

Jessica was professional and helpful in our questions about the State as well as certain areas.

Tiffany P.  |  Réservation 
Évaluation :
5

Steve and the staff were all very professional and helpful.

Karen W.  |  Réservation 
Évaluation :
5

Excellent

Woohyeon C.  |  Expérience générale 
Évaluation :
5

I really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.

Rebecca S.  |  Expérience générale 
Évaluation :
3

It could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.

CHRISTINE B.  |  Expérience générale 
Évaluation :
5

na

Dominique S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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