Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

3 270 évaluations

5365 Jimmy Carter Blvd   Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

(770) 447-5017

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(770) 447-5017

5365 Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excelente atención

PETRA O. 
Évaluation :
5

Be prepared for heavy traffic around this location and allow a little extra time picking up or returning equipment.

DALE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elfego R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIOVANI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
3

The man made us pay extra for him to load the car on the transport. That is unacceptable. I had no experience of how to do that and came to uhaul so that you all could do that for me. I pay over 100 to rent a trailer and he needs 25 extra dollars to tie the car down? That makes no sense. How is that a uhaul policy? Don't you want your customers to be safe on the road with YOUR equipment?

BENJAMIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLEDES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nhut V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Luc B. 
Évaluation :
4

Quick in and out. Jose did a very good job. Very satisfied.

Ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKASH P. 
Évaluation :
5

Great front check out clerks

Richard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

Should give me low rate because I drove more than 500 miles in 2 days …. As I had Uhal agent..

BASSAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILIA L. 
Évaluation :
5

The drop off location was well maintained and the staff was very helpful. Great job!!

Marshall G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEIGH P. 
Évaluation :
5

Very courteous, friendly, fast, & excellent customer service rep.

OLABIMPE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMBAYE Y. 
Évaluation :
5

Inside lights didn't work in vehicle no air Inside vehicle

DERRICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamiko G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

The two men that helped me were VERY nice & extremely respectful. They went above and beyond to help me with my Uhaul rental. I never got their names sadly but one guy had dreads and the other one was tall and he helped drive my Uhaul Into a parking spot so that we could return later with our additional driver, since I couldn't drive due to being pregnant.

MELOSA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRRON G. 
Évaluation :
4

No issues, everything went smoothly. Also, the rental charge was very reasonable.

Reginald O. 
Évaluation :
1

Mr. Marin, Please advise why my credit card has not been refunded the additional day I was charged of 79 $when I turned in van on 09/26/2021 when it was due? I am a cancer patient and cannot communicate well by phone.  I should not have had to send as many messages to you.   Please respond to this email.  Very Dissatisfied Customer, Mary R. Hart

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phetoubon P. 
Évaluation :
1

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Marc B.  |  Premières impressions 
Évaluation :
1

Charged me for a dolly I didn't have and hasn't been credited yet and just the people inside were very rude and not helpful. Oil light was on and I had to put a qt of oil probably would have locked engine they didn't care, 10 $for oil not my car. I really feel my whole trip should be compensated back to me and have a free rental one day voucher for all day ay my leasure for whenever I see fit that I need one to make up for the cluster fuck of today

Jonathan D. 
Évaluation :
5

Good people

ANDRE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
5

The location was clean great customer service. Wale Yussuff Ay Moving company LLC www.Aymoving.com

ADEWALE Y. 
Évaluation :
2

This rating is for the original delivery. I ordered a truck to be picked up at the snellville location (2 miles from my house) However, 12 hours before, U-Haul emails me and tells me I need to go to Conyers to pick it up (the opposite direction of where I'm going - add maybe 45 mins to an already 30 min trip)… The review is long, but if U-Haul keeps attempting to screw people over like this, your business is in trouble.

Cooper M. 
Évaluation :
1

I DO NOT RECOMMEND AT ALL. 0 out of 5 stars. Canceled my 9am reservation when I arrived @10am even though it states pick up truck anytime on my order confirmation. I had issues with self check in and only found out bc their site was giving me errors and unable to complete. No cancellation email or notice was provided at all. I had to make a new reservation inside the store at the counter. This process took a long time also because the computers were moving extremely slow. Agent changed my drop off location from Lithia Springs to Kennesaw without my consent which was not near my drop off location. Agent told me to call uhaul customer service to change drop off location instead of him fixing the mistake himself. Didn't make it to my destination because the truck broke down not even 5 miles away on the hwy in the middle lane. Had they just assigned me a different truck when I notified them that the previous one broke down, this would have been a different review. I had to wait for someone to come out to the vehicle and “possibly repair on site” before being able to get another truck. It was determined almost immediately truck had to be towed and was inoperable which was already evident since it broke down on me while driving on a busy highway and being stuck in the middle lane - which was highly unsafe and could have caused an accident. - HERO response vehicle came to move the truck to the shoulder safely. I tried filing roadside assistance claim online - still more issues with website. I called and was on hold for over 30 mins and still couldn't reach anyone on the phone for roadside assistance. Went back to the location instead of waiting on hold longer to advise of the truck issue and asked for another operable truck. I was told I had to wait until they dispatch repair provider to the truck and make repairs before assigning me a new truck which was the dumbest thing I've heard of. Why should I as a consumer have to be inconvenienced for time when I was given a faulty vehicle????? They should have just swapped the trucks out for one that was operable when I notified them of the issue and bc this took hours to resolve (repair provider didn't show until 2pm) my paid movers left and were no longer available to move that day had to cancel reservation altogether. Uhaul literally made me waste money on movers and now I have to pay an additional month of storage because I was unable to move today. Extremely dissatisfied. Probably won't work with uhaul ever again because of this immense financial burden it caused me for NOTHING!!! Business should not be conducted like this. Yes I will receive refund for my reservation today but what about the money that it cost me to hire 3 movers to load and unload my items from storage and another full month of storage fees?? I DO NOT recommend at all. Worst experience ever with uhaul. Honestly, I should have been compensated for my time and these add'l costs to me but of course all they will say is “I am sorry for the delay in you move” which does nothing for me at all. Sorry just won't cut it and does not help the situation at all. U haul royally screwed up today.

Jacarae C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKARYA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenlong Z. 
Évaluation :
2

They guy I talked to was not willing to help me. I asked him to reserve a truck, he said all booked. I told him outside has so many trucks and he said I have to wait till next week. I called customer service after that she booked for me right away. She said lots of truck available. Very bad customer service. That location always has lazy workers.

DARAVOTEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann A. 
Évaluation :
2

I felt cheated because I was encouraged to take my time and turn the truck in after hours if I need however the lady failed to tell me or show me in the contract it would be an extra twenty dollars to do so.I feel that's bad business.

TERESA W. 
Évaluation :
4

Seems like every time I visit a u haul store, there is always only one employee to handle the front. And, in the line there are 3 people or more. Always slow. But, the customer service is always good.

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY R. 
Évaluation :
3

My initial interaction when picking up my rental was flawless. The drop-off, not so much. The employee was on a personal phone call. I stood in front of her confused for a few moments before my presence was acknowledged. She wasn't rude, she just wasn't professional.

Ricco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshia T. 
Évaluation :
1

Your Guys Charge me 20$ for nothing

EDGARDO B. 
Évaluation :
2

I was doubled charged for only ONE day of use. Calling you on the phone was ALWAYS a 30 minute wait. No clear explanations on return in regards to checking in via cell phone. Your handling of customers is damaging your company's reputation. I hope to NEVER use your company again.

JANIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENEY J. 
Évaluation :
5

Continue the excellent service. Overall experience was great. I wanted to extend my rental another 12 hours when my moving helper got sick, the truck was already booked to another family. Maybe you need more trucks. Very popular location. I am going back to rent again. The service was that good.

Juan C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zachary M. 
Évaluation :
4

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

TYRONE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NGHIA N. 
Évaluation :
5

The guys were super helpful and knowledgeable.

LePaige G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER R. 
Évaluation :
4

I was disappointed with the trailer I rented. It did not contain hooks on the side for tie downs. This was my first time renting a trailer , maybe that's how all of them are????

GREGORY F. 
Évaluation :
5

Real helpful employee at check in and also when I brought the trailer back.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
5

Not nothing I can think of

Ivan B. 
Évaluation :
1

You can start by making sure the vehicles are cleaned before renting and then charging the customer for returning the vehicle in the same condition it was released in. In addition, make sure the hood of the vehicle is closed before renting, could have resulted in major issue. You may also want to consider customer service training as the sales rep that handled the rental was quite rude. The first comment she made to me was “we don't take debit cards or cash” with a nasty attitude. You should know I am disputing all additional changes and will never rent from this location again.

DERIC H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
1

I returned my trailer I rented at 9:35 sunday and the gentleman who was checking everyone in unhitched the trailer put it back in another spot not the one I picked it up in and said thank you have a nice day this afternoon I check my bank account there is additional 20,00 $ charge when I called the associate who answered said there was nothing she could do about it that charge was from where I turned my trailer in last night or before they opened today the trailer was turned in today AFTER the store opened the gentleman who checked me in didn't check it in till later and it didn't help it when the associate said she couldn't help me when clearly I didn't make the mistake. I don't know about you but I need all the money in my account I live check to check supporting myself and young son can't afford to have extra taken out I hope that we can clear it up on Monday morning I have used this location for several years lots of times and any issues I have had was made good so I am hoping this will also thank you!

BEVERLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEJANDRO M. 
Évaluation :
4

Na

LUCAS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEESHA R. 
Évaluation :
2

Not kind

Yong A. 
Évaluation :
2

Tire wasn't fully inflated upon receipt of vehicle. Had to wait for service to be completed. Trash from previous renter was in vehicle and truck didn't have AC! Miserable move!

Samantha T. 
Évaluation :
3

Very difficult return process. The vehicle was dirty had to spend extra time to clean before loading my stuff. Vehicle shakes and gives weird noise while driving which is scary. I won't recommend Uhaul anymore

SYED A. 
Évaluation :
5

I purchased the 14 $insurance and upon recommending receipt I was charged 28 $. They were friendly but make sure to check your receipt in detail

TARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Hire new staff. Everyone in the building from the assistant manager Nice who was horrible was rude.

TIERRA J. 
Évaluation :
4

Overall, we were pleased with the rental. I wanted to call them directly to change my credit card info, and was automatically routed to the 800 customer service phone #. The wait was 51 mins. Tried three more times at the 800 #, and each time the wait was more than 30 + mins. Need more help! I ended up with with my secondary card charged, as I could not get through. At the location, everyone was courteous, and the equipment was in good condition. They need a couple of chairs for waiting customers.

CHARLOTTE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOHAMMED L. 
Évaluation :
5

Service was great. I think U-Haul should come up with a better way to put refunds on cards. I'm still waiting.

JERRY O. 
Évaluation :
3

hidden charge of overnight drop off was not told to me period and I am not happy about that

SHAWNTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO O. 
Évaluation :
2

Very poor customer service I will never send anyone to your location

TAKESHIA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

amman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
2

I was told various responses from different people about me renting here. From customer service in store to customer service abroad. Also, my card was charged extra. No bueno. Will not use again nor recommend.

Briana N. 
Évaluation :
3

The after hours rent process needs work. The part where you share your location to make sure your at the right u-haul didn't work. And that prevented me from completing the process. All you really need is a barcode at the location where you can scan to show what location your at.

VANNARA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck M. 
Évaluation :
1

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me 4 000 $extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

joselin a.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barry A. 
Évaluation :
1

I was charged an after service fee. Which no one told me about. I dropped off the rental to one place and was told that place didn't not take trailers and was threaten to be charged more for possible towing. My experience with uhaul was horrible. I was charge for extra mileage after I was Supposed to get an additional 200 miles. I had to drive 95 miles for the uhaul to begin with. I'm incredibly disappointed

Barry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doron P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAVONEA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD P.  |  Expérience générale 
Évaluation :
4

My only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.

david o.  |  Expérience générale 
Évaluation :
1

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

joselin a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrice B.  |  Expérience générale 
Évaluation :
3

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

christina c.  |  Premières impressions 
Évaluation :
5

Good people. Nice attention

mauricio h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles b.  |  Expérience générale 
Évaluation :
5

Customer service was very very very excellent.

AMEENAH R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE M.  |  Expérience générale 
Évaluation :
3

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Aleshia T.  |  Premières impressions 
Évaluation :
5

Staff remembered me from previous experience. Very professional & helpful

MICHAEL P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMAYA G.  |  Expérience générale 
Évaluation :
3

My move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.

cleopatria s.  |  Expérience générale 
Évaluation :
4

Customer service Great

Patrice B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashad A.  |  Premières impressions 
Évaluation :
4

The staff was friendly and very helpful.

david o.  |  Premières impressions 
Évaluation :
1

I would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.

Anita A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M.  |  Premières impressions 
Évaluation :
5

Nice person help show storage box and easy .

charles b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison B.  |  Expérience générale 
Évaluation :
5

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Kerry B.  |  Premières impressions 
Évaluation :
5

Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don't find genuine people like her these days. I appreciate all she done for me.

LAKEATA W.  |  Premières impressions 
Évaluation :
5

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

JACQUELINE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne W.  |  Premières impressions 
Évaluation :
4

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

eric l.  |  Premières impressions 
Évaluation :
5

No comment

Tangela B.  |  Premières impressions 
Évaluation :
5

Very good ciustomer service

Dianna F.  |  Premières impressions 
Évaluation :
5

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Catherine J.  |  Premières impressions 
Évaluation :
5

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

ameenah r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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