The name Victoria who answered the phone was awesome. She speaks with a pleasant voice in professional manners. She assisted me very well. I will recommend to my family & friends to ask for Victoria to help theim because I experienced a great customer service. Thank you again Victoria!!Norma K.
Customer Reviews for U-Haul Moving & Storage at Kailua-Kona
Pour nous contacter
Kailua-Kona, HI 96740
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 10/6/2022 - 10/8/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Raymond B.
Because you dont have a location in Waimea where I live, I had to pay nearly $200 for mileage!! HORRIBLE!!Mia H.
Everything perfectly good. It gets the job done, but charging the milage was way to hight, $49 rate end up with $234 for 6 hours..Rodney L.
Le client n'a pas laissé de commentaire.Charity B. | Premières impressions
A/c and heater knob missing. So missing a couple of months ago when I rented same van.Thomas V.
Nothing really!Michel D.
Le client n'a pas laissé de commentaire.Kim S.
Regular minor maintenance such as oil changes or ac/heater knob control replacement. Nothing major.Thomas V.
The staff and owner were efficient, pleasant and informative. Good experience and would use again.brian A.
Le client n'a pas laissé de commentaire.Patsy P.
Both of the gentlemen that assisted us at check-in and drop-off were courteous and helpful. Merci.Michael P.
keep up the great workFrederick D.
Le client n'a pas laissé de commentaire.John R.
Customer service by agent was outstanding, very helpful.Loretta B.
Very friendly service !Cheri F.
Le client n'a pas laissé de commentaire.Arnold A.
Everything was better than expectedGarrick N.
Le client n'a pas laissé de commentaire.Shelly D.
Le client n'a pas laissé de commentaire.ROXANN H.
Michael represents excellence in customer care and I had a great experience!Nathan S.
Michael, salesperson, was very professional.les C.
Store staff (Andrew Paio) was great, awesome customer service, friendly and knowledgeable.Hoku W.
Michael was great! His customer service focus is rare these days! I also appreciate his acknowledgment of my â€œveteranâ€ status. I have no hesitation recommending this Kona location - and Michael is the reason I will do so! Mahalo!Gary C.
Matt is the man!Paul C.
Le client n'a pas laissé de commentaire.Kamala G.
Le client n'a pas laissé de commentaire.Sergio J.
We had a reservation for 2 days but the day we were supposed to pick up the truck it wasn't available. Fortunately, we were able adjust our plans and wait until the next day. I'm not sure how this could have been avoided since the person who rented it a day before us didn't bring it back in time. The customer service agent was very apologetic and as helpful as he could be under the circumstances.Charles R.
Le client n'a pas laissé de commentaire.Leonalisa L Kaha K.
Great overall experience!Kamala G.
Excellent customer serviceDonald B. | Premières impressions
Arranged for self delivery of Ubox at 9 AM, when I arrived box was still in storage, employee had to find it. This is in contrast to my pick up of empty box in California, truck was hooked up to loaded trailer when I arrivedJeff L.
Knob for heater.ac was missing. Also, almost every cargo van fllashes up "Change Oil Soon" Miaybe you should change oil soon.Thomas V.
The counter person and the person taking care of tun In were great.Daniel A.
The people in Kona were nice and helpful. The other people I have dealt with, not really - I got yelled at by the Kent team for asking where my stuff was. There was a complete lack of transparency around the shipping to Kona, where the stuff was, when the boxes would arrive, etc. The number of boxes suggested by your website was off by 50$ (suggested 4 needed 6). And the cost was much higher than expected as a result. It then took Kent 2 weeks to update the records and get the boxes shipped. They cancelled my original order and created a new one without any input from me. Not cool. Then you tacked on additional charges (for home delivery and storage) that I am still working on getting backTerence C.
Don't change a thing. Great business. Friendly workers. I've rented there six times. They give me new trucks. I will always go to uhaul in Kailua Kona.Louis B.
Your staff was excellent, professional and kind, from check in to check out. Thank YOU!Denise L.
Honor reservations as booked. Initially tried to give me a box truck. Good recovery with pick up instead.Thomas V.
Good service.Thomas V.
Busy location. Efficiently run.Thomas V.
Le client n'a pas laissé de commentaire.Melissa C. | Expérience générale
Experience was enjoyable and convenient. Thank you for providing a great service.Karen K.
Michael Condon was amazing to work with. I was helping an elderly couple move and the online reservation was completely messed up. He worked with us on dates and was understanding when we arrived a bit past our deadline. He was kind, thoughtful and very professional.CHARMIAN G.
Isaac was amazing help and a great person. Would recommend anyone to come here because how great he was. 10/10 service great alohaBrighton B.
Le client n'a pas laissé de commentaire.Rhoda A.
I don't know how to improve your service. You are already doing it right. I was taken care of and I'm sure others feel the same. Mahalo!Kari P.
with less mileage from our first rental our latest bill $10 more. 5 miles less. Why please.joseph B.
Give out free tootsie popsJohn M.
Le client n'a pas laissé de commentaire.Jonathan K.
Excellent serviceLeonalisa K.
Le client n'a pas laissé de commentaire.Edward C.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Mary G. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph B.
There was an issue with the key box and weren't able to pick up our van till the next day. The manager took care of us and we so appreciate him and his staff. Will definately be back. Mahalo for the excellent service.Leonalisa L Kaha K.
Le client n'a pas laissé de commentaire.muhamad P.
Smooth transition and the helpful staff made for a good experience. I will definitely use and refer them in the future.Mark S.
Very flexible with dates & times… personal service. The manager, Michael, goes above & beyond to offer service, though very short staffed!Marcy V. | Expérience générale
Be EXTREMELY clear with customers making a long-haul move that the origin shipping location will be charging them a "storage reservation fee" monthly until their box arrives at the destination. I still believe I was double-charged for "renting" the UBox by both the origin store reservation and the UBox shipping reservation. This will be the last move I make with UHaul, it's been too complicated and stressful.Lisa G.
Le client n'a pas laissé de commentaire.Carla C.
Provide Kama'aina rates for Kama'ainas. Don't just advertise that you do and then charge locals (40 years here) the regular rate of $1,59 per mile. Also, when you say equipment is being provided with xxx amount of gas DO NOT CHARGE for 2 gallons of gas when customer returns equipment with more fuel than it left with.Thomas V.
Le client n'a pas laissé de commentaire.Thames N.
Le client n'a pas laissé de commentaire.Breeann G.
Isaac at the front desk was very kind, friendly and helpful. I left my license at the front desk and was unable to come back for it until the next day and he held on to it and kept it safe and returned it to me. Excellent customer service.Tracy O.
Le client n'a pas laissé de commentaire.Shannon A.
Le client n'a pas laissé de commentaire.Theodore K.
Le client n'a pas laissé de commentaire.Christopher S.
Great help when I needed it. I couldn't fit my 5 crates in a 20' truck due to the obstruction inside for the gas tank inlet. They all fit in a 16' Penske truck 2 weeks befor. This caused me to make 2 trips instead of one, adding to the cost. Also, the online reservation cost per mile was $1,39 and not the in-person quote of $1.79. Just some minor stuff that I will know next time to double-check.Janene L.
Le client n'a pas laissé de commentaire.Gregory S.
When I was picking up the truck I was told that if we brought the vehicle back closer to the hour that we picked it up, then we would not be charged an extra day. We brought it back 8 minutes from the time we picked it up and we got charged an extra day. Does not make any sense.Elly L.
Aulani was fantastic! I loved her enthusiasm and even though she was new, she hopped in and helped me like a pro! Everyone there was very friendly! Thanks Aulani and Uhaul!Lori W.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.patty P.
Le client n'a pas laissé de commentaire.Rachelle S.
Le client n'a pas laissé de commentaire.ERGUN K.
Very nice representatives. Great and easy experience!Timothy S.
Outstanding! Thank you so much for an EXCELLENT moving experience.Nancy M.
Great fast friendly service. Very transparent and fluid rental process. Equipment was very clean and nicely maintained. Facility was also very well maintained and organized.Tyrone C.
I can't think of anything You got it all coveredReba S.
Great customer service by IssacDevon K.
Only problem we had was picking it up after hours. Wheni tried to do the process I was told to do, it kept going in circles. Had to call the u-haul 800 number. Got a great representative who did something that finally enabled us to start the process. She then talked us through the rest of the process but it took over an hour.Ronald C.
Excellent experience however, there was a line when we arrived and wait about 20minuets, as there was only one employee working. I advise having two employees when the office is open. When it was out turn in line the employee was very kind and was worth the wait.Danielle S.
Le client n'a pas laissé de commentaire.James H.
The U-HAUL team in Kona was awesome. They were all plight and very helpfulJean B.
This store deserves TEN stars. UHaul corporate phone cust. svc. deserves ZERO stars. I reserved a UBox at my local store, then called 24 hrs in advance of picking it up for loading. Phone rep said it was all arranged. I showed up at my appt. time, NO record of my phone call. But, local store guys went **ABOVE & BEYOND** to get my container for me and kept my move on schedule. Can't thank them enough.Lisa G.
I have rented from Uhaul in various locations around the country. Kona location was by far my best Uhaul experience. Very accommodating and flexible. ThanksWesley P.
I drive 13 miles and put $6 of gas in the vehicle but was charged a $8,1 fuel charge. I understand $6 does not move move the needle much. But it more than covers the 13 miles I drove and the gas level was certainly at least where it was when I took the vehicle. And to say 13 miles used $8,1 worth of fuel is absurd. I believe this charge was because I did not have time to wait for the lazy employees to check me out this morning. I came in around 7:30 and there were tow employes working. One was helping a customer. The other was doing nothing. Occasionally he would go talk to/act like he was helping the other employee. But for the most part he was doing nothing. After 10 minutes of not even getting an acknowledgement I asked if I could turn in the keys, because I did not have time to stand around and do nothing, like this employee was doing. He was rude and abrasive and said "fine but if there's anything wrong you'll have to come back." So he decided to charge me $8,1 for 13 miles of gas I had already replaced. I even turned in the gas receipt with the keys to show I put gas in.Brett L.
Le client n'a pas laissé de commentaire.PAUL G.
Online check in wasn't as convenient as I thought it would be. Faster to just walk in & check in.John N.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.SAUL V.
Le client n'a pas laissé de commentaire.KEVIN K.
Manager Michael was so helpful Our experience went smooth because of him Thanks so much Michael!!judith H.
Great experience thank you! Will use againrobyn A.
It seemed the facility, equipment, and packing items is well stocked. It seemed really simple and last minute had accommodated my request to a box truck. I was amazed how clean it was and great AC. I loved the smooth transition.Sanylyn K.
Isaac our uhaul service agent was amazing. I was disappointed to find out that we would not be able to get the truck we were confirmed for. Isaac did try to call me but I was already at the door to pick up rental. Apparently system has a glitch and allows rental even if inventory states not available. Isaac was kind, professional and very sympathetic to our needs and we opt to get a box truck. Worked just fine.Eliza P.
Great service price and people THANK YOUradford G.
The gentleman behind the counter was very professional and the entire experience was positive. Merci.Kevin V.
I made a reservation online and reserved a truck and an appliance dolly. My only goal was to move a refrigerator. I received the truck and went to get the refrigerator. I have been renting Uhaul trucks for decades and to my surprise, upon arrival at the site, the truck had no ramp to load the refrigerator. Having made a reservation for this small box truck and an appliance dolly, it would seem that Uhaul should have been alerted to the problem by the nature of the reservation. Uhaul should know their equiptment better than a consumer. Do I take some of the blame? Yes...but I specifically went into the store to pick-up the truck and have a discussion with the clerk, they were more concerned in short changing the rental and asking if I could return the truck in less than 24 hours...so they could turn around and rent it again. My rental was for 24 hours, not 3 or 4 or 6 hours. They did not catch the problem, that this equipment would not do the job I needed. It was a problem that I was not aware of. Loading the refrigerator was a nightmare without a ramp and the fact that the ceiling of the box van was very low greatly complicated the issue. Upon return I discussed the problem with the manager and he made lots of excuses, but specifically declined to discount the rental or miles. Poor service and inadequate resolution of the issue.Yancey G.
Le client n'a pas laissé de commentaire.CHRISTA K.
Have more locations. Everything is great except I live too far away. Taking hours just to haul a few things suck. But I guess I should be happy that there is at least one reliable that I can go to. Just wish there was at least one more near ocean viewYelisey P.
I was originally in on Sunday, 4/3, and tried to rent a trailer under reservation #96801966. The person who helped me, I think his name was Isaac, was so helpful and kind. Even though the reservation didn't work out because my truck was not compatible with the trailer, I felt that the employee was empathetic and caring and was equally upset that it didn't work for me, while making me feel at ease and never made me feel like I wasted his time. I returned on my next available day, Wednesday 4/6 and the owner was helpful in completing my reservation for a small moving truck. Overall this is an excellent location, all employees I encountered were kind and helpful, and I will absolutely be beach again in the future.Eric N.
Owner/manager was greatâ€¦ friendly and helpful.Kurtis T.
Le client n'a pas laissé de commentaire.margo M.
I did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned-there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!Gail A. | Expérience générale
Le client n'a pas laissé de commentaire.Chelsea F. | Expérience générale
Facility was clean, and well mantained>Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.clinton h. | Expérience générale
Le client n'a pas laissé de commentaire.Kayla C. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond L. | Premières impressions
I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.Hector J. | Expérience générale
I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.Brittany H. | Expérience générale
Le client n'a pas laissé de commentaire.Normelita C. | Expérience générale
Le client n'a pas laissé de commentaire.Judyann W. | Expérience générale
upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was CheriseNyla K. | Premières impressions
The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Merci.Susan H. | Expérience générale
Le client n'a pas laissé de commentaire.Worst M. | Expérience générale
Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama ponoSPENCER K. | Expérience générale
Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)Briana F. | Expérience générale
Cerise was so helpful and nice.John A. | Premières impressions
I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!nicole a. | Expérience générale
Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha'sMichelle L. | Expérience générale
On point all around! Mahalo for being there for us. God bless you and ohana....SPENCER K. | Premières impressions
Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. MahaloKealii F. | Expérience générale
All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.David-Joseph A. | Expérience générale
Le client n'a pas laissé de commentaire.Valjawan D. | Premières impressions
The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staffJustin D. | Premières impressions
We have had a great experience thus far. Cerise and her staff are friendly and informative.Debra P. | Premières impressions
My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167,4 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896Elena H. | Expérience générale
Le client n'a pas laissé de commentaire.Bonnie S. | Expérience générale
Le client n'a pas laissé de commentaire.Edward H. | Premières impressions
We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.Francis O. | Expérience générale
My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.Kealii F. | Premières impressions
All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.Bonnie F. | Expérience générale
Le client n'a pas laissé de commentaire.sonya M. | Expérience générale
I love working with every one thereDawn R. | Expérience générale
Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamlessPatricia T. | Expérience générale
Wonderful experience!! Cerise the manager was extremely helpful and friendly.Joanna P. | Expérience générale
Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.Darlene S. | Premières impressions
Very friendly and helpfull.Bonnie F. | Premières impressions
Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rentalJeffrey Byron W. | Premières impressions
Awsome customer service Very friendlySierra K. | Premières impressions
Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)Elena H. | Premières impressions
Trust uhaul with your property, the security is top notch . Management is on target.. very professional...Summer O. | Expérience générale
Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.melanie k. | Premières impressions
storage and truck are so clean.Dawn R. | Premières impressions
Great services and employees.Units are immaculate.Herman M. | Premières impressions
Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.MARK G. | Expérience générale
Just wanted to say thank you. Every one there was very professional. Thank you againRoy N. | Expérience générale
Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!Gary R. | Expérience générale
Great service.MARK G. | Premières impressions
Excellent customer service Extremely easy facility to accessCynthia S. | Expérience générale
I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank youChris R. | Expérience générale
cerise and her team were very helpful in guiding me to rent a store room.Daniel P. | Premières impressions
The staff was amazing!STEPHEN W. | Expérience générale
The staff was terrific and very patient in making the arrangements necessary for our unique situation.Delores F. | Expérience générale
Manager was awesome she was on it with all request and very efficient in all she did.Tracy S. | Expérience générale
Just wish it was a little more inexpensive..Cedrick O. | Expérience générale
It was easydebbie b. | Expérience générale
Helpful and friendly stsffMeashell S. | Expérience générale
I would use your services again.Christopher C. | Expérience générale
Very friendly and helpful!Bary F. | Expérience générale
The friendliest u haul I've ever been to. Thank you for making it simple.Jared C. | Expérience générale
Just on the side where I have my staff, it's warmer than the rest of the all units.Hector J. | Réservation
Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.larry r. | Expérience générale
I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).Mark B. | Expérience générale
staff are very helpful and I am more than happy with them.Margaret C. | Expérience générale
Cerise and her staff were very accommodating and friendly.Andrew N. | Expérience générale
Nice staff good place safeAulani A. | Expérience générale
Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well doneJohn Y. | Expérience générale
Great store manager.scott m. | Expérience générale
Very nice staff.PATRICK R. | Expérience générale
Nice new clean units and conviniently located.JAVIER G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!