Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

1 411 évaluations

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY E. 
Évaluation :
4

I found the rental to be very expensive. Everything was well maintained and the service was great. Having said that I thought it was very expensive.

Jeffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonalisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNIE C. 
Évaluation :
2

We were given a 15' truck with a nearly empty tank! We had to maneuver that truck directly over to a gas station and estimate how much we needed (as there were no stations where we were going). We ended up returning truck with way more gas in it then when we got it but of course we were offered no refund. Not fair to play that guessing game with fuel that is well over 4 $/gal! Staff at front desk was polite. Truck had AC that only worked intermittently. Overall, it served our purpose but cost us more time and money than anticipated.

JAMES HERBERT M. 
Évaluation :
5

You could have more than one person at counter when busy. Waited about 15 minutes to pickup truck

GORDON L. 
Évaluation :
5

Isaac snd team were awesome! I'd definitely rent from here again.

Elton K. 
Évaluation :
5

Nothing!!! It was Perfect! Thanks so much… will rent again and again.

RICHARD W. 
Évaluation :
1

There was a dolly and a bag of blankets in the back that I didn't want or ask for. The truck was supposed to be 15', but was barely 12', so the panels I was carrying stuck out the back and I got pulled over once. My panels were 14' long and instead of laying flat, with the door closed, they got damaged on the sides by the door guide. I brought this up with the manager, who had an attitude of "F--k you, pay me." Bad attitude. Made zero attempt to make it right. I had a similar incident where the Uhaul employee damaged my tow hitch. At least that store's manager, Trevor, tried to make things right. Meanwhile, in Hawaii, the manager doesn't even have the decency to follow-up on a simple complaint with a phone call. 23395902

DANIEL JAMES L. 
Évaluation :
4

Truck was given to us only half full with no credit for the amount of gas we had to put in

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Ubox was a great service for our move to Hawaii. Affordable, on time and exactly as described. Merci.

Merissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Easy and quick

Jourdan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cuba P. 
Évaluation :
4

Facility and staff were great. Need to work on getting what appears online (timeline) (billing) to coincide what is going on along the way. Seemed like online version of what was going on logistically and billing wise did not match up with the information the facilities (Roseville) and (Kona) had.

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Customer Service and attention to detail was amazing from start to finish!

Dawn W. 
Évaluation :
5

Friendly staff. Very efficient.

Randall L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Nothing. I had a very positive experience. The front desk employees was courteous, professional, and helpful. The rental van was clean, ran well, and was sufficiently sized to accommodate our furniture. I will definitely recommend this facility to others and rent from this facility again in the near future.

Brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
5

The workers were great, very helpful. the location was well stocked with everything you might need to move. The location is convenient, however, the driveway to pick up and return trucks is VERY narrow and crowded. If I were the owner I would scout locations that had better parking and driving for large trucks.

Holly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN D. 
Évaluation :
2

clerk was late for appt upon chk in he did not offer to bring up vehice instead told us it was out back. uponturning on vehice aftervdoung inspection we found the chk engine lite on which meant we had to redo paperwork reinspect etc were late to next appt offeted no apology poor customer service your rates are fair and a good value trucks clean on that premise I would recommend if do not have to use that one location!

MARLENE A. 
Évaluation :
5

Amazing team

Jared L. 
Évaluation :
5

Michael was very helpful in recommending the right size truck and explaining the rental process. He was very knowledgeable and shared good tips!

JOHN Q. 
Évaluation :
4

new and improved, I was addressed upon arrival by my name and treated with respect, there was aloha shown thanks.

Wade H. 
Évaluation :
5

Online was lengthy but very effective and professional. Really went well. It is a must that you read through the very precise instructions before you go pick up. But it was a really good experience and when we had questions there was a person to help. Also there was a person there when we turned in to close us out. Very positive overall.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Excellent customer service

Shannon Y. 
Évaluation :
5

Isaac in Kona was Excellent to work with! A+

Ian S. 
Évaluation :
5

Merci

Sandra D. 
Évaluation :
5

Micheal was so helpful. He really went the extra mile. Very customer focused. He answered all our questions and we enjoyed his sense of humor! A+

Melinda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
1

Scam. Fuel tank not full but i thought mileage charge covered that. Used mask on floor, representative said he found substance on floor. Charged me for dog hair. WTF? Think i saw 9 hour rental which would be impossible given hours store was open. Fraud!! Criminal!! Somebody is lucky they are still walking

patrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsea F.  |  Expérience générale 
Évaluation :
4

Facility was clean, and well mantained>

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant R. 
Évaluation :
4

Everyone was very nice and proffessional, so thankful uhaul is available here in Kona

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clinton h.  |  Expérience générale 
Évaluation :
5

Keep up the good work

Wilson P. 
Évaluation :
5

Really nice and helpful crew there. Fast checkout and return. Cleanest shop I have ever seen at a rental place! Will definitely be back soon for our film crew jobs.

PAUL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

Super quick and friendly service! Would rent again and will recommend to all. Thank you so much!

ALMA K. 
Évaluation :
4

We had one small hiccup but it was quickly corrected. All and all I had a great experience. The staff is easy to work with. I would definitely recommend this location.

Mark S. 
Évaluation :
5

We have rented many times from this location and service has always be excellent. Mahalo

Jerome K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie C. 
Évaluation :
5

Call me back when I call,so I don't have to drive there to reserve a truck.

Mechthilde W. 
Évaluation :
3

The guy I dropped the truck off to around 6PM was probably the rudest I have ever encountered.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeric N. 
Évaluation :
5

Da crew at Uhaul Kona get plenty aloha and super customer service. Big mahalos to the braddah and sistah at the front counter and the owner too. Great people and great service. Mahalo!

Jordan M. 
Évaluation :
4

Very efficient

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina W. 
Évaluation :
5

Friendly customer service works with your busy schedule

Jose S. 
Évaluation :
5

The wiper blade on the left had half a blade with the metal hitting the windshield and the right side the wiper blade was hanging and also the metal hitting the glass. I felt it was very hazardous as I had to stop a few times because poor visibility.

stanjolyn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
3

Easy to use, very helpful staff

Andi P. 
Évaluation :
5

Awesome service at pick up and return. Mahalo

Lisa K. 
Évaluation :
5

I have used this service several times this past year. This time I was concerned when I returned a trailer. That the hitch they made me rent had no nut anchoring the ball. I did not discover it until I was about to return it. I could have lost my load. Please check the equipment after they load it on to your truck.

andrew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine C. 
Évaluation :
4

Brought back my rental and the employee was busy with another customer so told me to just leave rental in parking spot. Nothing signed and no documentation. Then received a call saying that the appliance dolly I rented wasn't there (it was) and that I was being charged for overnight return (I returned it at 4:30 pm...well before the 7:00 pm timeframe). Not impressed and employee basically called me a liar. They eventually reversed the charge...guess I wasn't a liar after all.

Michael P. 
Évaluation :
4

The cab Smelled bad. Strong stink of body odor or other sour odor. I was unable to find the source of the problem as the interior was spotlessly clean.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nurul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell K. 
Évaluation :
5

Everything was a smooth. Really appreciate it.

Haunani Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Your man on Fri morning July 30 had good customer service skills. Keep that guy around.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dougles H. 
Évaluation :
3

U-haul cancelled my first reservation due to equipment issues and I had to delay and reschedule my furniture delivery by a week.

William S. 
Évaluation :
3

Boxes arrived 2 weeks early. A good thing. All items arrived in fine condition. Shortage or high demand for ubox trailers complicated pickup. Had to rent a truck to transfer goods to home. Had to wait 30 to 40 minutes while staff moved my Ubox to a accessible location, they knew when I was arriving. This could have been a staffing issue. If you have the time and energy using U Boxes is a very good way to move nationwide.

Paul L. 
Évaluation :
4

For the attendant receiving the returns to be more mindful and take care of customers who are returning vehicle based on first come first serve basis.

Evelyn A. 
Évaluation :
5

Good job

LES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

I had a 9ft van reserved fir 19,99 $. They only had a 10 Ft truck and charged 29,99 $.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
3

I understand I was a exactly 1,5 hours late from my requested 48 hour rental. I was penalized a 2 day extra charge (4) rental days total for my 49,5 hour rental. Unexpected things happen. I had an Emegency and happened to be 1,5 hours late. And was charge 110 $for it.

Stéphane G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Staff has been friendly and efficient👍

Bryan K. 
Évaluation :
5

This location has an efficient and friendly staff. They were very helpful with my rental!

Darcy D. 
Évaluation :
3

Don't overcharge for rentals. I rented trailer for 2 days and was billed for 3 days. Not happy about that

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
4

My vehicle was double booked but agent called home office & got sorted out relatively quickly.

Rita M. 
Évaluation :
2

Follow through. Do what you say. Call people back. Be nice. I spent a lot of money and could have gone with a competitor. I don't feel as though my business was appreciated.

KRISHNAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin D. 
Évaluation :
5

upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise

Nyla K.  |  Premières impressions 
Évaluation :
5

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Premières impressions 
Évaluation :
5

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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