Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

Évaluation :

4

Lots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.

Évaluation :

5

The only thing i didn't need was the attitude from the U-Haul employee

Évaluation :

5

There was only one person working, and she was phenomenal and worked quickly. There was no wait, but there were many people trying to get information from her so it would have been helpful for her to have a second person. However, despite that she was very patient and kind, got me checked in quickly, explained everything, and the equipment was good and easy to use. I will be back if I have to move anything again.

Évaluation :

2

Truck was blocked in leading to a 45-minute delay. Unable to pick up using the app, as planned. Staff was very rude and annoyed that I dropped off using the app.

Évaluation :

5

Merci.

Évaluation :

3

I reserved a rental truck and trailer, but the trailer was way out at a different location and instead of me returning where I rented the truck I still had to return the trailer at the same location on 52 and keystone, in which for me was inconsiderate for me and my pockets.

Évaluation :

5

Nothing at this time

Évaluation :

5

Called Reservationist. Very professional and helpful . When I picked up the truck the cashier and manager were very helpful

Évaluation :

2

Tire pressure warning message on when I started van. Cab and back were dirty and far from being cleaned or even swept out. Told upon drop off I'd receive an e-mail with final billing and adjustments if necessary…which there was because I was under mileage estimation…never received.

Évaluation :

5

Both of the service personal were very pleasant and professional

Évaluation :

5

Just had a problem with the online check out/ emails not being responded to But after speaking with Erica Purnell everything was taken care of , what a great employee!!!! Thx to Erica for taking care of my concerns I will be a return customer and will recommend

Évaluation :

5

Thanks for the great service!!

Évaluation :

4

The counter staff gal was amazing, she deserves recognition.

Évaluation :

5

Very helpful

Évaluation :

3

The cab was dirty and the location was difficult to enter and exit

Évaluation :

5

They were so good with customer service

Évaluation :

5

The gentleman that assisted me at the front desk and the young lady that spoke with me on the phone prior to my arrival were both very helpful and made the process very simple and swift even when the internet went out while entering my info.

Évaluation :

5

You guy's are great!!!!

Évaluation :

5

no comment

Évaluation :

5

The young lady was super friendly, knowledgeable, professional, cute, and overall extremely helpful. She should get at least 2-5 dollar raise. Because of her this is the only U-Haul I will over. She was so amazing I had a dream about renting another uhaul from her and it was the best dream I've ever had.

Évaluation :

1

when i dropped my UHAUL off, the employee there told me that i'd get a receipt to my email in about five minutes, and that i was good to go. i had no reason not to believe him, so i went on with my day. i come to see that on top of the $60 i paid to rent the uhaul, they charged me an additional $30. i cleaned the van, i filled the van, and there was no damage. i will never be using uhaul again.

Évaluation :

5

My experience was excellent with U-Haul. Everyone was knowledgeable about the services and equipment.

Évaluation :

5

This location is always very helpful to customers; very friendly and professional, and it takes just a few minutes to get a customer registered and ready to go. Great customer service and clean equipment.

Évaluation :

5

Nada

Évaluation :

4

U-Haul app is not most user friendly

Évaluation :

5

Great crew at the Keystone location, very helpful.

Évaluation :

3

Key drop off box was broken and hard to find. No dolly was available. They gave me low amount of gas and the tire was low on air.

Évaluation :

5

Byron and Tom were so nice and helpful!

Évaluation :

3

Truck was a handful to drive. It was like trying to drive a boat. So much slack in the steering. Truck struggled to get to 60mph. Rusty and beat up. Took it and used it cause it was the only one. But I wouldn't not have felt comfortable driving it any further than I did.

Évaluation :

5

My reservation was honored and everything worked how I expected it to. No issues, and the employees were friendly.

Évaluation :

4

I have used this location before and the staff was very helpful. I dropped the truck off after hours. The note said take a photo, leave the key in a lock box, and I did just that. I did not see a phone number to text the photo to or any other instructions.

Évaluation :

4

A little more professionalism on the part of the staff. They were friendly but it wasn't clear about the course of the transaction.

Évaluation :

5

The truck had a smashed in driver's door which made it very hard to close. The dashboard constantly said it wasn't closed. Other than that annoyance it was great!

Évaluation :

5

My experience was fabulous! Erica was friendly and helpful! Merci.

Évaluation :

5

Equipment return was quick and easy.

Évaluation :

5

Customer service was awesome.

Évaluation :

5

The female employee who assisted me on Friday and Saturday was most efficient and very courteous.

Évaluation :

5

merci

Évaluation :

4

The stairs make it difficult to load / un-load

Évaluation :

5

This Indy location is the best. Very helpful, always quick.

Évaluation :

5

So convenient

Évaluation :

5

The manger Byron was excellent. He has fast and friendly customer service. Greatly appreciated

Évaluation :

5

Everyone at the store was wonderful but the truck was a “death trap”

Évaluation :

1

The lady that rented the unit to me entered the wrong information and a letter was sent to someone that should have never received the letter. No elevator or lift to get to the 3rd floor units. Storage units are not all that secure. Anyone could kick thru the wood doors.

Évaluation :

3

Honesty it was quick and easy. The truck ran great. My only complaint was the windshield had some oil or grease on it making it almost impossible to see out of. To top it off the windshield wiper fluid was empty. Although I believe it was the inside that was dirty.

Évaluation :

5

Thank you for being kind and helpful 😊

Évaluation :

4

Erica is great !!!

Évaluation :

5

staff was pleasant, wait was minimal, equipment was ready and clean, dropoff was equally quick and effortless

Évaluation :

5

The best service I've received anywhere in Indianapolis!

Évaluation :

5

The unit was convenient and clean. The staff was very, very helpful. I highly recommend. I will use them again!

Évaluation :

4

The drop off location did not have us on their return list, they asked us if we were at the correct location.

Évaluation :

2

The guy who installed it was nice enough. But they weren't even aware of my initial online installation date, and the guy showed up almost an hour after our agreed appointment time, causing me to miss more work.

Évaluation :

3

No indication of a deposit

Évaluation :

4

Only thing that I would change is to make it 24 hour access to storage units.

Évaluation :

5

The employee checking me in was very nice, friendly, and answered my questions. He is great at interacting with customers and making the experience enjoyable. I'm sorry I forgot his name. I would highly recommend this location based on my experience. It was relatively easy to get in and out of, and there is a gas station within 1 block south of the location that made it convenient to return the van I rented.

Évaluation :

2

Well, I drove 11 miles and was charged for two full gallons of gas since the van registered 3/8 and returned at 1/4. This was ridiculous. I seriously doubt the cargo van only gets 166 miles on a full tank and only 5,5 miles per gallon. The van and steering wheel wreaked of smoke. The tire warning was on and the van indicated it needed an oil change. I couldn't see out the window with the sun low since the windshield was so dirty. There was no fluid for the wipers and the back needed swept out. I complained about the gas gauge but it did no good. Any logical person could see I only drove 11 and was only gone for 30 minutes. There is no way I used 1/8 a tank or two gallons of gas.

Évaluation :

5

the wind shield wipers did not work and the spray for the cleaning fluid did not spray high enough, o/w good experience

Évaluation :

5

The Two People Need To Be Commended. They were amazing.

Évaluation :

3

Staff that helped me wasn’t welcoming and didn’t give much details on move in process

Évaluation :

4

I HATE THE WALK...NEED A MOVING ELEVATOR LOLBVS

Évaluation :

2

I did not receive a lock with my unit. Online check in was not available for over 24 hours.

Évaluation :

4

Counter person working Monday @ noon 6/27/22 was not very helpful

Évaluation :

4

Good job

Évaluation :

1

The agent was very unprofessional. I had no idea where the unit I rented was. She was like it out back. I was like huh???? Avoid renting a unit here!!!

Évaluation :

3

This storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day

Évaluation :

5

Thank you for everything that you've done for me and my family appreciate you.

Évaluation :

5

Very nice staff, helpful

Évaluation :

5

No bugs, animal droppings, or water. Very secure and habitable

Évaluation :

2

I had problems getting in contact with management when I needed help. When I signed up for automatic payment arrangement they would charge my bank card twice every month, I would have to call for the inconvenience. I was promised a discount for signing for automatic payments and never received it. After I moved my stuff out of storage I found that I am missing a lot of my stuff, I am missing pictures for my decorations, lamps, and a few boxes of clothes. I do not know where they are or why they would be missing

Évaluation :

5

All of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.

Évaluation :

4

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Évaluation :

4

Thank you for your 5 years of service .....

Évaluation :

5

Trent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company

Évaluation :

5

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

Évaluation :

3

Did not use unit..it was to small for my needs

Évaluation :

3

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Évaluation :

5

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Évaluation :

5

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

Évaluation :

3

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

Évaluation :

4

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

Évaluation :

1

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Évaluation :

4

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

Évaluation :

5

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

Évaluation :

3

great but cost kept increasing over time, beyond what willing to pay

Évaluation :

4

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Évaluation :

5

Nice and clean and really good staff I appreciate everything Highly recommended

Évaluation :

5

Good experience....except....the lock is very difficult to unlock. I threw it away!

Évaluation :

2

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Évaluation :

2

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Évaluation :

2

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Évaluation :

5

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Évaluation :

5

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Évaluation :

5

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Évaluation :

3

No elevator. Had to walk heavy things up the steps to storage.

Évaluation :

5

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 

Évaluation :

5

Le service a été excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Évaluation :

5

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

Évaluation :

5

Great service, cheap price, keycard access was very cool.

Évaluation :

5

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Évaluation :

5

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Évaluation :

5

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Évaluation :

5

Very good

Évaluation :

3

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Évaluation :

3

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Évaluation :

5

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

Évaluation :

5

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Évaluation :

5

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Customer service was great 👍

Évaluation :

5

The guys here are great!!!

Évaluation :

1

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

Évaluation :

2

Had to pay rent for a month after moving my stuff out.

Évaluation :

5

Very easy, clean and convenient.

Évaluation :

4

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

Évaluation :

1

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

Évaluation :

3

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

Évaluation :

5

Thanks for the wonderful service... that was provided

Évaluation :

5

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Évaluation :

5

Keep up the good work.

Évaluation :

4

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

Évaluation :

5

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

Évaluation :

5

Very good

Évaluation :

3

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less