Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

6 407 évaluations

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy, close to 52nd St)

(317) 257-4291

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy, close to 52nd St)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKS CANNON 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wiqar Khan 
Évaluation :
1

The attended barely acknowledged our present. He was busy on his cell phone with personal items. The reserve furniture pads or not all in stock. The tire pressure is low and they were able to do anything about it. All in all it seemed like we were just a bother to them.

Griffin Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KE SHIRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Willock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha Pickens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giuseppe Pirrone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Britton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLISHA HERRON  |  Expérience générale 
Évaluation :
3

The U-Haul link to return the truck did not work with my cell phone geolocation. When technology does not work as expected I should not be charged extra for having someone to return the truck

Bernardo Hernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kieth Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dietz 
Évaluation :
1

Overcharged me. Gave me 3 charges and now I have to wait so long to receive the money

Brittany Bollen 
Évaluation :
1

When I returned trailer, the guy working there had me park and drop my trailer. Also I didn't receive my receipt or my refund.

Ed Grady 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Kalember 
Évaluation :
4

the inside of the cab needed some love. No AC and some rubber loose around driver. I think the location could improve from operating under the assumption that this is someone's first time or at least ask if it is. I had a lot of questions and no idea what the process was, where I was going, how to get out of the lot, where to return etc. I did NOT receive my dolly that I paid for. The person that took the keys from me at the end was nice and actually smiled at me so that made it better. I'm giving an above average because over all… it was easy, just wasn't a clear and welcoming process for a first timer. Now that I know, I'd happily rent again. Merci

Tara Muhl 
Évaluation :
1

When I paid off my daughter's bill & went to empty her unit I couldn't get in bcs they didn't lift her pin number restriction. No one was available to assist. Last person I talked to offered a $100 pay out AFTER I couldn't get in which wasn't my fault...I went back AGAIN 2 months later to pay and empty the unit but my daughter's belongings were auctioned off from what I was told was possibly by mistake bcs her bill wasn't on a lien as of yet. I was told someone would call me and resolve the situation but I NEVER RECEIVED A CALL. The automated service sends you in circles when you call...This IS NOT GOOD BUSINESS! 

Melonie Berryhill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andriana barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Engledow 
Évaluation :
4

Good value. Check in was busy, but competent.

Steve Harris 
Évaluation :
1

Store employee was RUDE to me on return. I nthe customer makemme feel like w bad person. Told.me to unhook trailer when was her job. Straps were nearly unusable tattered freyed too me an hour to get ahold rand. Front web fell off tire of my car in transport Indiana. I have rented many these never a lousy experience like this

Jerry Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

whitney bishop 
Évaluation :
5

Staff was helpful and friendly. The app stopped working so I had to complete the rental process at the counter, but it was a smooth process and I was on my way quickly. Return process was also easy.

Joseph Weingartner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus Painton 
Évaluation :
4

More Big Box's

Paula Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon Tesfagiorgis 
Évaluation :
4

Na

Brenda Covington 
Évaluation :
4

Good experience

Jerry Barnaby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryle Whitfield 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA CHRISTIANSEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejia Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Adeayo 
Évaluation :
5

Nothing at all

barbra brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Smith  |  Expérience générale 
Évaluation :
5

Ensure online posting for order ahead on time guarantees the product. What the point in a quote vs. securing it with a card?????

Kellye Crosier 
Évaluation :
4

No discounts taken like AARP, Military, or 55+…but their rates were reasonable too I just don’t understand why a huge company like this wouldn’t help the citizens even if it were a little 10 %.

Lana Cloud 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pasthina Jordan 
Évaluation :
5

--the best location/management in town

Sarah Metzing 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON LEMMON 
Évaluation :
5

They were professional and made the experience very easy. The manager here gave me great customer service and made me feel much better about a horrible experience I had at a different location. He went out of his way to help rectify my bad experience with a different location.

noelle grenn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aileen Casablanca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Wade 
Évaluation :
1

They over charged me for miles. The guy at the front desk never asked me how many miles I needed then charged me extra

VINCENT PHILLIPS 
Évaluation :
4

All was good! Personally very uncomfortable having to do own inspection of vehicle online w/o your confirmation could put one in a dispute situation.

GWENDOLYN SHERRILL 
Évaluation :
5

Was well taken care of. Very little wait time. Personnel informé

cary patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart Voigt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elmetriss Fickling  |  Expérience générale 
Évaluation :
1

This was the worst experience I have ever had dealing with Uhaul. The customer service was subpar. I was giving a rental that smelled like marijuana. I went immediately back into the store told the gentleman and he didn't even seem to care. He told me well there is no other rental I can give you. I had to ask him to come smell it for himself so that they didn't think I was the one who did it. He then sprayed disinfectant spray which did nothing but make the headache I got from the marijuana smell even worse. I will never go back to this location ever.

Dishana Dismuke 
Évaluation :
5

My truck was dirty inside the truck. That's one thing that should be wiped down on a regular, because so many people use them.

Jerry Graves 
Évaluation :
5

Gentleman at front desk very very nice and helpful. I appreciated their really helpful and pleasant attitudes.

Beth Christoff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergej Cotton 
Évaluation :
2

Employees need to be more transparent and honest.My rental van was returned on same day it was rented and I was promised it was going to be checked in , I was charged an extra day

Paul Pimpton 
Évaluation :
5

Gas in the truck and a dolly

spencer lane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tobby jean-pierre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar Taylor 
Évaluation :
5

nothing!

THOMAS LOOPER 
Évaluation :
4

Satisfied

thomas looper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH STEWART 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lauren Hawk 
Évaluation :
5

The gentleman who took care of me was very easy to work with and made my experience that much easier.

Jason des Bordes 
Évaluation :
2

Needed an appliance dolly. Paid for it and got the truck. was busy uncovering it in snow and getting to my destination that I didn't check for the dolly. I didn't have time to waste and go back for it, but moving without it was very difficult

Nan Ash 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Lively 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Wayner 
Évaluation :
4

I was happy with my experience.

julia Mueller 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Breedon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Mcwilliams 
Évaluation :
3

Make sure equipment is in good condition, tow straps was wear out, had brake an turn signal light but no tail lights at night.

RODNEY ANDREWS 
Évaluation :
5

Customer service was outstanding! Thank you!

Deborah Hoops 
Évaluation :
4

N/a

MAURICE ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurveer singh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara Johnson 
Évaluation :
4

It was very easy for pick up and drop off. Lots of trucks so I had issues locating mine but finally found it. The tires are bold and need replacing. Other than that the truck worked ok.

Anastasiya Walker-Harrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilner Delcine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Green  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TAMARA BUSH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candy packer  |  Expérience générale 
Évaluation :
4

Provided that with my previous day's rental.

Fred Yde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Downer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE WEAVER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor Snow 
Évaluation :
4

The location is tightly "shoe horned" at 52nd and Keystone, so returning after closing with multiple trucks in the drive is somewhat challenging. I would have the counter folks strongly recommend that returning trucks pull as far forward as possible, even past the return canopy. That way multiple trucks can more easily pull in for their return.

Fred Yde 
Évaluation :
5

Honestly- Thank you for having Great people. Sincerely Andy Charbonneau

Andy Charbonneau 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON HOPSON 
Évaluation :
4

Often times we would show up and the storage would have a different lock on it after it's been paid. But other than that the experience was okay.

Cassandra Wallace  |  Expérience générale 
Évaluation :
5

Manager was very nice, however the truck needs some alignment for sure.

Adrienne Diener 
Évaluation :
4

The customer service representative was very knowledgeable and informative.

La Mone Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORETTA CUFFIE 
Évaluation :
5

i have no idea,everythang T0 ME was smooth as a babys A$$

Danny Hart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert king 
Évaluation :
3

Check the trucks before giving them out. Broke down didn't even use 30 miles on the truck.

Jayden DIXON 
Évaluation :
5

Very friendly easy to work with. Thanks

Richard Long 
Évaluation :
5

Well let customers know if it’s a problem with rental before they just start taking out of their account because I did put gas back where it was supposed to be but the gentleman I talk to said sometimes the gage can freeze and I feel that’s not fair on my behalf

ANNEKIA MITCHELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Ziesemer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaurya Chanana 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor Hammond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony White 
Évaluation :
5

The gentlemen that assisted me was very nice and helpful. Thanks

Andrew Thomas 
Évaluation :
2

Didn't receive much help or instructions on anything. This was my first time using U-Haul services and had to ask a bunch of questions to clarify what I needed to do for return, if I needed to bring the truck back full of gas etc. Also roamed around the lot for like 5 minutes feeling like an idiot not being able to find the truck where the lady told me it would be…it was parked on the other side of the building out front. Truck smelled like garbage inside too

Brock Erb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK KASTNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan McLaughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH STOFFEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Messmore 
Évaluation :
4

The seating/display area's seats were all taken with merchandise and display materials. I had to move them so I could sit and wait for my ride to come. Please try to keep the seating available.

Anrhony Artis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romulda Jean Mary 
Évaluation :
2

Driver side headlight was out. Please maintain your vehicles. Was very hard and scary driving at night.

Ruben Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Edwards 
Évaluation :
3

This storage unit met my needs during a time of change in my life. The facility is sometimes swept, but sometimes there's junk that's been dumped on the floors for day. There were several times I visited with people's possessions dumped out outside beside the loading dock. The bathroom was out of toilet paper the time I tried to go. There was rarely a time when I could access the initial box to enter the code because there were trucks and trailers in front of it. The loading ramp is hard to access because it's a tight squeeze with trailers and trucks parked in front of the entrance. The facility staff were nice and helped when my code didn't work or I had trouble accessing the box. It was easy to sign up and I'm glad I could get in by the next day or within hours of paying. I'd love if they could prorate a month, since I moved out in the middle of a 30-day billing cycle, but that's minor to the code boxes being consistently difficult to access.

Amanda Mckinley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Ramsey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve brinkworth  |  Expérience générale 
Évaluation :
5

The manager was very helpful and help me out a lot.

Tawana King  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Hoade  |  Premières impressions 
Évaluation :
4

It's a busy place, but we'll run overall. Maybe could use more Admin help during weekends.

Tom Finnegan  |  Expérience générale 
Évaluation :
4

Convenient online process, but I wasn't totally sure on where to go when I got there and the keypad entering process. I wasn't aware that there was a broken keypad and I had to enter it twice.

Amanda Mckinley  |  Online Move In 
Évaluation :
5

From the past manager to the current one Bryon. It has been the most convenient and easiest experience with UHAUL. Any time i had an issue, rather it be payment and or just getting access to the facility. They were always there. With a smiling face and welcome energy, as if they were happy to help. Good people are hard to come by these days, however you've managed to keep good ones around. For the past few years while i have been renting from you. I really appreciate that. Thank you for being loyal to your customers. I hope you have a blessed day.

Diamond Riley  |  Expérience générale 
Évaluation :
5

The lighting was out by our storage locker and it hasn't been fixed yet. I did not complain about it either..

THOMAS ALLEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Kirk  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Finnegan  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chasli Harris  |  Premières impressions 
Évaluation :
4

Lots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.

Claudina David  |  Expérience générale 
Évaluation :
5

Merci.

Stephanie Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorelene McLeary  |  Expérience générale 
Évaluation :
5

Both of the service personal were very pleasant and professional

Patricia Kirk  |  Premières impressions 
Évaluation :
5

Just had a problem with the online check out/ emails not being responded to But after speaking with Erica Purnell everything was taken care of , what a great employee!!!! Thx to Erica for taking care of my concerns I will be a return customer and will recommend

Eli Myers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORA STEINKAMP  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

quanah bonner  |  Expérience générale 
Évaluation :
4

The stairs make it difficult to load / un-load

Michael Kabbes  |  Expérience générale 
Évaluation :
5

So convenient

ROSCO WILKINS  |  Expérience générale 
Évaluation :
5

The manger Byron was excellent. He has fast and friendly customer service. Greatly appreciated

Tiara McGinty  |  Premières impressions 
Évaluation :
1

The lady that rented the unit to me entered the wrong information and a letter was sent to someone that should have never received the letter. No elevator or lift to get to the 3rd floor units. Storage units are not all that secure. Anyone could kick thru the wood doors.

Joshua Lawrence  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Welty  |  Premières impressions 
Évaluation :
5

The unit was convenient and clean. The staff was very, very helpful. I highly recommend. I will use them again!

Robin Reyes  |  Expérience générale 
Évaluation :
4

Only thing that I would change is to make it 24 hour access to storage units.

William Stratton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayla Keeler  |  Expérience générale 
Évaluation :
3

Staff that helped me wasn’t welcoming and didn’t give much details on move in process

jaida jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSCO WILKINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahnise Simmons  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA HUNT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Earsing  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald jiles  |  Expérience générale 
Évaluation :
4

I HATE THE WALK...NEED A MOVING ELEVATOR LOLBVS

tikisha turner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY HOLLAND  |  Premières impressions 
Évaluation :
2

I did not receive a lock with my unit. Online check in was not available for over 24 hours.

JACOB WIRT  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alferis Coby  |  Premières impressions 
Évaluation :
4

Counter person working Monday @ noon 6/27/22 was not very helpful

Eli Myers  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TASHA WARE  |  Premières impressions 
Évaluation :
4

Good job

Phillip Sloan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Dietz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorelene McLeary  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor Buchanan  |  Expérience générale 
Évaluation :
1

The agent was very unprofessional. I had no idea where the unit I rented was. She was like it out back. I was like huh???? Avoid renting a unit here!!!

Joshua Lawrence  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivia harvey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Madewell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather Trent  |  Expérience générale 
Évaluation :
3

This storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day

Lizzie Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashanda Berry  |  Premières impressions 
Évaluation :
5

Thank you for everything that you've done for me and my family appreciate you.

Earlonda Rogers  |  Premières impressions 
Évaluation :
5

Very nice staff, helpful

francis burdine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor Buchanan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia Ware-Ingermann  |  Premières impressions 
Évaluation :
5

No bugs, animal droppings, or water. Very secure and habitable

Kelsey Campbell  |  Expérience générale 
Évaluation :
2

I had problems getting in contact with management when I needed help. When I signed up for automatic payment arrangement they would charge my bank card twice every month, I would have to call for the inconvenience. I was promised a discount for signing for automatic payments and never received it. After I moved my stuff out of storage I found that I am missing a lot of my stuff, I am missing pictures for my decorations, lamps, and a few boxes of clothes. I do not know where they are or why they would be missing

Daiana Mitchell  |  Expérience générale 
Évaluation :
5

All of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.

Tyra Thomas Johnson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas Sparks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn Westbrook  |  Online Move In 
Évaluation :
4

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Heather Trent  |  Premières impressions 
Évaluation :
4

Thank you for your 5 years of service .....

DORIS THOMPSON  |  Expérience générale 
Évaluation :
5

Trent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company

NIXON OCTAVIEN  |  Expérience générale 
Évaluation :
5

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

NIXON OCTAVIEN  |  Premières impressions 
Évaluation :
3

Did not use unit..it was to small for my needs

Bruce Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan Hanson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Vasquez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard neuger  |  Premières impressions 
Évaluation :
3

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Roger Ranck  |  Online Move In 
Évaluation :
5

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Bailie Forte  |  Online Move In 
Évaluation :
5

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

WESLEY KNAUSS  |  Expérience générale 
Évaluation :
3

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

melanie harris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivia abron  |  Premières impressions 
Évaluation :
4

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

amanda humphrey  |  Expérience générale 
Évaluation :
1

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Nicholas Ollis  |  Online Move In 
Évaluation :
4

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

MERLE WHITE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylie Smolar  |  Expérience générale 
Évaluation :
5

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

WILLIAM ELLISON  |  Expérience générale 
Évaluation :
3

great but cost kept increasing over time, beyond what willing to pay

WILLIAM ELLISON  |  Premières impressions 
Évaluation :
4

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Bethany Odero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Porter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne Vastbinder  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Reed  |  Expérience générale 
Évaluation :
5

Nice and clean and really good staff I appreciate everything Highly recommended

abi gary  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia Acosta  |  Expérience générale 
Évaluation :
5

Good experience....except....the lock is very difficult to unlock. I threw it away!

Michael Arnold  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Smith  |  Premières impressions 
Évaluation :
2

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Mark Stoffel  |  Expérience générale 
Évaluation :
2

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Mark Stoffel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn hicks  |  Premières impressions 
Évaluation :
2

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Nanette Kirk  |  Premières impressions 
Évaluation :
5

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Charlotte Cotton  |  Premières impressions 
Évaluation :
5

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Michael Arnold  |  Premières impressions 
Évaluation :
5

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Sara Diggs  |  Expérience générale 
Évaluation :
3

No elevator. Had to walk heavy things up the steps to storage.

martha dycus  |  Expérience générale 
Évaluation :
5

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 

tikisha turner  |  Premières impressions 
Évaluation :
5

Le service a été excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Donna Mae Weiderman  |  Expérience générale 
Évaluation :
5

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

amanda humphrey  |  Premières impressions 
Évaluation :
5

Great service, cheap price, keycard access was very cool.

Valerie Davis  |  Expérience générale 
Évaluation :
5

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Lidia M Vidal Sandate  |  Expérience générale 
Évaluation :
5

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Linda Rollins  |  Premières impressions 
Évaluation :
5

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Del E JR pettrie  |  Premières impressions 
Évaluation :
5

Very good

martha dycus  |  Premières impressions 
Évaluation :
3

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Jackie Turner  |  Expérience générale 
Évaluation :
3

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Molli Powers  |  Expérience générale 
Évaluation :
5

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

andrenai nance  |  Expérience générale 
Évaluation :
5

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Jesica Johannes  |  Premières impressions 
Évaluation :
5

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

jamie chapman  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

sharon guy  |  Expérience générale 
Évaluation :
5

Customer service was great 👍

sharon guy  |  Premières impressions 
Évaluation :
5

The guys here are great!!!

Kimberly Conrey  |  Premières impressions 
Évaluation :
1

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

eric vanatti  |  Premières impressions 
Évaluation :
2

Had to pay rent for a month after moving my stuff out.

Charity Williams  |  Expérience générale 
Évaluation :
5

Very easy, clean and convenient.

Daniel Hunt  |  Expérience générale 
Évaluation :
4

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

fantasha clay  |  Expérience générale 
Évaluation :
1

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

tameka graves  |  Expérience générale 
Évaluation :
3

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

ebony chapman  |  Expérience générale 
Évaluation :
5

Thanks for the wonderful service... that was provided

carolyn joseph  |  Réservation 
Évaluation :
5

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Nicole Wojasinski  |  Réservation 
Évaluation :
5

Keep up the good work.

Sheila Ward  |  Expérience générale 
Évaluation :
4

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

Bonita Pack  |  Expérience générale 
Évaluation :
5

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

tameka graves  |  Réservation 
Évaluation :
5

Very good

VICTOR DALISAY  |  Réservation 
Évaluation :
3

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less

BRIAN BRUBAKER  |  Expérience générale 
Évaluation :
4

Greater accessibility for people with units on upper floors to and from cars, trucks or trailers

BERTHA SMITH-BEECHER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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