The workers are kind and very helpful
PHILLIP T | Expérience généraleSelf Storage Units in Indianapolis, IN, 46220
U-Haul Moving & Storage de Keystone Plaza
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisShould really invest into converting the stairs into a ramp for customers convenience
Bianca L | Premières impressionsHeavily infested with mice. Well over 1 million mouse droppings in my unit my sofa was ruined because of mice chewing through upholstery and urine stains all over the sheets that covered my furniture, total nightmare plus there’s no elevator or any kind of Lyft or dumb waiter to get to the ascending floors. This place needs a complete renovation.
Jonathan P | Expérience généraleStaff was polite and helpful.
Richard M | Déménagement en ligneIt was very difficult getting things moved in. We are on the 2nd floor, and there are some steep inclines. But most importantly, when you get to the entrance to the second floor there are like 3-4 steps, no ramp. So by the time you get up there, you somehow need to figure out how to get the cart up these steps. It was very frustrating. Also my husband saw cockroaches, which is not very reassuring.
Bridget S | Déménagement en ligneExceptional customer service!!!
PENNY J | Premières impressionsThe back of the office / retail building near the loading dock, there was lots of trash in the grass and junk near the loading ramp. Junk & trash that people had left behind for someone to clean up and throw away. Looks bad, unsafe and sketchy.
Lisa J | Expérience généraleEveryone was quick and helpful! Very satisfied to have a unit that’s affordable and convenient.
rebkah a | Premières impressionsNever again !
jahnay h | Expérience généraleI can not say enough about the service received by the staff at this Keystone Uhaul location. The manager, Erica, was awesome, made a very challenging move less stressful and complicated situations manageable. So grateful. Professional and knowledgeable, I highly recommend!
Julia C | Expérience généraleI have no complaints. Everyone always gave customer service whenever I was there or called. The manager Erica was awesome. Even Traci at corporate was great! Definitely would use and recommend U-Haul again.
Satonya P | Expérience généraleI kept my belongings stored for over 4 years in storage without any issues. I highly recommend Uhaul and appreciate Erica at Keystone -52nd in Indy for going beyond being a great employee.
Nickie H | Expérience généraleThis was the worst experience and still NOT OVER!!! Waiting on your reimbursement of 1350 from your company. We will be seeking full damage reimbursement if this isn't rectified. Jamie [redacted]. [redacted]
JAMES M | Expérience générale