Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

Évaluation :

5

Tom & the rest of the staff were very professional and helpful.

Évaluation :

4

Very good customer service

Évaluation :

3

Had a truck reserved for 11AM and I arrived at 11AM, but was served at 11:45AM. The place was not busy. Not sure what staff were doing

Évaluation :

1

I had arranged to deliver a very large painting to a customer at 9a, so I rented a van for pickup at 8a. The pickup was scheduled to be done over the phone. I walked through the steps on my phone but got an error message that the equipment wasn't available. When I called the help number they told me that this location forgot to make the key available. I had to wait until the store opened at 9a. When I came back at 9a, I asked why the van couldn't be picked up at 8a. At first the man at the counter said this location doesn't do that. I said it shouldn't be an option on the website. Then he said they actually do but they just didn't make the key available. I didn't get the van until after 9:30a and made me look unprofessional.

Évaluation :

2

The first vehicle offered was dirty inside and had a broken visor. I asked for a new vehicle which was provided but was concerned I would get double charges. The desk person was not helpful in explaining and I ended up with multiple contracts/receipts. Will not use this location again.

Évaluation :

5

Nothing to improve from my point of view the young man who assisted us was excellent.

Évaluation :

5

Parking Uhaul was limited due to size of lot. Staff was kind to call us about wallet left on Uhaul.

Évaluation :

5

Truck was dirty inside and it ran rather rough. We did not receive a final receipt by email as they told us. Staff was very nice and helpful coming & going!

Évaluation :

3

I had reserved multiple dollies and didn't find that out as I was checking out for my truck. In the future I would like to know in advance if they are available. Made the moving process part longer than anticipated with my movers who had to adjust their days.

Évaluation :

1

The truck was the worse truck on the lot and I made that statement to the stuff that was on duty and they were for certain the truck was ok, all for the truck to breakdown and had to be towed from out in front of my home, not to mention the truck was loaded with my belongings all for me to have to unload it , and UHAUL has the nerves to still CHARGE me!!!!!!!!!!! and now i have to pay a prorated rent because i'm not able to move until the weekend do to work !! This company has HURT me more them helping me, I will NEVER in life use this company again!!!

Évaluation :

5

The attendants were very professional and expedient

Évaluation :

4

When I showed up to pick up my truck and dollys. I was informed they had no 2-wheel dollys or furniture dollys. The said northside location had them if I wanted to pic up there, however I didn't have that time. It would have been nice to know in advance so I could have had the time to travel up there to pick them up.

Évaluation :

5

Reps were great with customer service skills

Évaluation :

5

The check engine light came on.

Évaluation :

4

Nothing very happy with service Thank you.

Évaluation :

1

We had rented a storage unit her years ago the staff was friendly and attentive. This experience was nothing compared to or 1st one. We rented a truck that was buried behind another truck when we asked someone who was out in the yard about our truck he said I'll just take the one in front of it. I'm like I already said I found my truck and committed to this truck and number. he was obviously irritated with me and told me it's not about just seeing your truck. It's about being able to get to your truck. The gentleman was more interested in talking to what perceived as a friend, then doing his job in the yard. We had to wait almost 30 minutes for someone to move the truck that was blocking ours. Found an interesting that before they move the truck that was blocking ours he had to bang on the side of the back several times, when we finally we got going. It was obvious that this truck had seen its better days but it did the job. When it was time to return the truck again, the employee seem more interested in doing things other than their job. We were told several times by everybody in the yard. The U-Haul app is down just leave the keys in it and drop it in the box. I chose to be persistent and checked my app and it seem to be working fine. If nothing else Iwe're told several times by everybody in the yard. The U-Haul app is down just leave the keys in it and drop it in the box. I chose to be persistent and checked my app and it seem to be working fine. If nothing else, I was going to take pictures for my personal records. I am glad I did so. I did get a email confirmation that my rental was complete. When driving out of the parking lot, the same gentleman who had helped us remove our truck/return it and just leave the keys in it sitting in the back with someone who obviously was not an employee by the propane tank just "hanging out ". After everything was done and done I got the vibe that the day-to-day operations with this particular location have gone extremely downhill I would not go back again if there were other locations to utilize. I definitely will use a different company. If this is the location that is available in 16 months where I need to move again. The employees are not attentive to the customer or the customers needs. I would go as far as to say from my personal observations that work as secondary to the employees of this location. Their owner is and social presence of their day-to-day work at this location. My daughter referred to the area as "sketch"

Évaluation :

1

The attended barely acknowledged our present. He was busy on his cell phone with personal items. The reserve furniture pads or not all in stock. The tire pressure is low and they were able to do anything about it. All in all it seemed like we were just a bother to them.

Évaluation :

3

The U-Haul link to return the truck did not work with my cell phone geolocation. When technology does not work as expected I should not be charged extra for having someone to return the truck

Évaluation :

1

Overcharged me. Gave me 3 charges and now I have to wait so long to receive the money

Évaluation :

1

When I returned trailer, the guy working there had me park and drop my trailer. Also I didn't receive my receipt or my refund.

Évaluation :

4

the inside of the cab needed some love. No AC and some rubber loose around driver. I think the location could improve from operating under the assumption that this is someone's first time or at least ask if it is. I had a lot of questions and no idea what the process was, where I was going, how to get out of the lot, where to return etc. I did NOT receive my dolly that I paid for. The person that took the keys from me at the end was nice and actually smiled at me so that made it better. I'm giving an above average because over all… it was easy, just wasn't a clear and welcoming process for a first timer. Now that I know, I'd happily rent again. Merci

Évaluation :

1

When I paid off my daughter's bill & went to empty her unit I couldn't get in bcs they didn't lift her pin number restriction. No one was available to assist. Last person I talked to offered a $100 pay out AFTER I couldn't get in which wasn't my fault...I went back AGAIN 2 months later to pay and empty the unit but my daughter's belongings were auctioned off from what I was told was possibly by mistake bcs her bill wasn't on a lien as of yet. I was told someone would call me and resolve the situation but I NEVER RECEIVED A CALL. The automated service sends you in circles when you call...This IS NOT GOOD BUSINESS! 

Évaluation :

4

Good value. Check in was busy, but competent.

Évaluation :

1

Store employee was RUDE to me on return. I nthe customer makemme feel like w bad person. Told.me to unhook trailer when was her job. Straps were nearly unusable tattered freyed too me an hour to get ahold rand. Front web fell off tire of my car in transport Indiana. I have rented many these never a lousy experience like this

Évaluation :

5

Staff was helpful and friendly. The app stopped working so I had to complete the rental process at the counter, but it was a smooth process and I was on my way quickly. Return process was also easy.

Évaluation :

4

More Big Box's

Évaluation :

4

Na

Évaluation :

4

Good experience

Évaluation :

5

Nothing at all

Évaluation :

5

Ensure online posting for order ahead on time guarantees the product. What the point in a quote vs. securing it with a card?????

Évaluation :

4

No discounts taken like AARP, Military, or 55+…but their rates were reasonable too I just don’t understand why a huge company like this wouldn’t help the citizens even if it were a little 10 %.

Évaluation :

5

--the best location/management in town

Évaluation :

5

They were professional and made the experience very easy. The manager here gave me great customer service and made me feel much better about a horrible experience I had at a different location. He went out of his way to help rectify my bad experience with a different location.

Évaluation :

1

They over charged me for miles. The guy at the front desk never asked me how many miles I needed then charged me extra

Évaluation :

4

All was good! Personally very uncomfortable having to do own inspection of vehicle online w/o your confirmation could put one in a dispute situation.

Évaluation :

5

Was well taken care of. Very little wait time. Personnel informé

Évaluation :

1

This was the worst experience I have ever had dealing with Uhaul. The customer service was subpar. I was giving a rental that smelled like marijuana. I went immediately back into the store told the gentleman and he didn't even seem to care. He told me well there is no other rental I can give you. I had to ask him to come smell it for himself so that they didn't think I was the one who did it. He then sprayed disinfectant spray which did nothing but make the headache I got from the marijuana smell even worse. I will never go back to this location ever.

Évaluation :

5

My truck was dirty inside the truck. That's one thing that should be wiped down on a regular, because so many people use them.

Évaluation :

5

Gentleman at front desk very very nice and helpful. I appreciated their really helpful and pleasant attitudes.

Évaluation :

2

Employees need to be more transparent and honest.My rental van was returned on same day it was rented and I was promised it was going to be checked in , I was charged an extra day

Évaluation :

5

Gas in the truck and a dolly

Évaluation :

5

nothing!

Évaluation :

4

Satisfied

Évaluation :

5

The gentleman who took care of me was very easy to work with and made my experience that much easier.

Évaluation :

2

Needed an appliance dolly. Paid for it and got the truck. was busy uncovering it in snow and getting to my destination that I didn't check for the dolly. I didn't have time to waste and go back for it, but moving without it was very difficult

Évaluation :

4

I was happy with my experience.

Évaluation :

3

Make sure equipment is in good condition, tow straps was wear out, had brake an turn signal light but no tail lights at night.

Évaluation :

5

Customer service was outstanding! Thank you!

Évaluation :

4

N/a

Évaluation :

4

It was very easy for pick up and drop off. Lots of trucks so I had issues locating mine but finally found it. The tires are bold and need replacing. Other than that the truck worked ok.

Évaluation :

4

Provided that with my previous day's rental.

Évaluation :

4

Often times we would show up and the storage would have a different lock on it after it's been paid. But other than that the experience was okay.

Évaluation :

3

This storage unit met my needs during a time of change in my life. The facility is sometimes swept, but sometimes there's junk that's been dumped on the floors for day. There were several times I visited with people's possessions dumped out outside beside the loading dock. The bathroom was out of toilet paper the time I tried to go. There was rarely a time when I could access the initial box to enter the code because there were trucks and trailers in front of it. The loading ramp is hard to access because it's a tight squeeze with trailers and trucks parked in front of the entrance. The facility staff were nice and helped when my code didn't work or I had trouble accessing the box. It was easy to sign up and I'm glad I could get in by the next day or within hours of paying. I'd love if they could prorate a month, since I moved out in the middle of a 30-day billing cycle, but that's minor to the code boxes being consistently difficult to access.

Évaluation :

5

The manager was very helpful and help me out a lot.

Évaluation :

4

It's a busy place, but we'll run overall. Maybe could use more Admin help during weekends.

Évaluation :

4

Convenient online process, but I wasn't totally sure on where to go when I got there and the keypad entering process. I wasn't aware that there was a broken keypad and I had to enter it twice.

Évaluation :

5

From the past manager to the current one Bryon. It has been the most convenient and easiest experience with UHAUL. Any time i had an issue, rather it be payment and or just getting access to the facility. They were always there. With a smiling face and welcome energy, as if they were happy to help. Good people are hard to come by these days, however you've managed to keep good ones around. For the past few years while i have been renting from you. I really appreciate that. Thank you for being loyal to your customers. I hope you have a blessed day.

Évaluation :

5

The lighting was out by our storage locker and it hasn't been fixed yet. I did not complain about it either..

Évaluation :

4

Lots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.

Évaluation :

5

Merci.

Évaluation :

5

Both of the service personal were very pleasant and professional

Évaluation :

5

Just had a problem with the online check out/ emails not being responded to But after speaking with Erica Purnell everything was taken care of , what a great employee!!!! Thx to Erica for taking care of my concerns I will be a return customer and will recommend

Évaluation :

4

The stairs make it difficult to load / un-load

Évaluation :

5

So convenient

Évaluation :

5

The manger Byron was excellent. He has fast and friendly customer service. Greatly appreciated

Évaluation :

1

The lady that rented the unit to me entered the wrong information and a letter was sent to someone that should have never received the letter. No elevator or lift to get to the 3rd floor units. Storage units are not all that secure. Anyone could kick thru the wood doors.

Évaluation :

5

The unit was convenient and clean. The staff was very, very helpful. I highly recommend. I will use them again!

Évaluation :

4

Only thing that I would change is to make it 24 hour access to storage units.

Évaluation :

3

Staff that helped me wasn’t welcoming and didn’t give much details on move in process

Évaluation :

4

I HATE THE WALK...NEED A MOVING ELEVATOR LOLBVS

Évaluation :

2

I did not receive a lock with my unit. Online check in was not available for over 24 hours.

Évaluation :

4

Counter person working Monday @ noon 6/27/22 was not very helpful

Évaluation :

4

Good job

Évaluation :

1

The agent was very unprofessional. I had no idea where the unit I rented was. She was like it out back. I was like huh???? Avoid renting a unit here!!!

Évaluation :

3

This storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day

Évaluation :

5

Thank you for everything that you've done for me and my family appreciate you.

Évaluation :

5

Very nice staff, helpful

Évaluation :

5

No bugs, animal droppings, or water. Very secure and habitable

Évaluation :

2

I had problems getting in contact with management when I needed help. When I signed up for automatic payment arrangement they would charge my bank card twice every month, I would have to call for the inconvenience. I was promised a discount for signing for automatic payments and never received it. After I moved my stuff out of storage I found that I am missing a lot of my stuff, I am missing pictures for my decorations, lamps, and a few boxes of clothes. I do not know where they are or why they would be missing

Évaluation :

5

All of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.

Évaluation :

4

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Évaluation :

4

Thank you for your 5 years of service .....

Évaluation :

5

Trent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company

Évaluation :

5

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

Évaluation :

3

Did not use unit..it was to small for my needs

Évaluation :

3

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Évaluation :

5

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Évaluation :

5

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

Évaluation :

3

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

Évaluation :

4

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

Évaluation :

1

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Évaluation :

4

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

Évaluation :

5

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

Évaluation :

3

great but cost kept increasing over time, beyond what willing to pay

Évaluation :

4

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Évaluation :

5

Nice and clean and really good staff I appreciate everything Highly recommended

Évaluation :

5

Good experience....except....the lock is very difficult to unlock. I threw it away!

Évaluation :

2

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Évaluation :

2

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Évaluation :

2

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Évaluation :

5

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Évaluation :

5

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Évaluation :

5

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Évaluation :

3

No elevator. Had to walk heavy things up the steps to storage.

Évaluation :

5

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 

Évaluation :

5

Le service a été excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Évaluation :

5

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

Évaluation :

5

Great service, cheap price, keycard access was very cool.

Évaluation :

5

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Évaluation :

5

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Évaluation :

5

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Évaluation :

5

Very good

Évaluation :

3

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Évaluation :

3

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Évaluation :

5

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

Évaluation :

5

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Évaluation :

5

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Customer service was great 👍

Évaluation :

5

The guys here are great!!!

Évaluation :

1

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

Évaluation :

2

Had to pay rent for a month after moving my stuff out.

Évaluation :

5

Very easy, clean and convenient.

Évaluation :

4

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

Évaluation :

1

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

Évaluation :

3

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

Évaluation :

5

Thanks for the wonderful service... that was provided

Évaluation :

5

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Évaluation :

5

Keep up the good work.

Évaluation :

4

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

Évaluation :

5

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

Évaluation :

5

Very good

Évaluation :

3

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less