Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

5240 évaluations

5251 N Keystone Ave   Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

(317) 257-4291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 257-4291

5251 N Keystone Ave
Indianapolis, IN 46220
(N Of Fall Crk Pkwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENNAN W. 
Évaluation :
5

The man who helped me was so very nice

SARAH C. 
Évaluation :
5

Nothing, I accidentally reserved a vehicle for the wrong time and the gentleman working bent over backwards to help get us taken care of!

SUSAN B. 
Évaluation :
1

Online reservation is inaccurate for price as well as equipment availability

Fabienne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIE P. 
Évaluation :
5

The staff was so helpful and helped me get a truck with 20 minutes notice.

AUDREA C. 
Évaluation :
5

Again, this was so easy. Really appreciate you guys at Uhaul.

John K. 
Évaluation :
5

ii don't think this location can get any better... Top Notch, Love it... maybe the other locations need to take notes on how it supposed to be at uhaul..

CURTIS J. 
Évaluation :
5

Manager was efficient, helpful and friendly. Would highly recommend her a d this location.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana L. 
Évaluation :
3

It was the end of the day so he was in a hurry.

Monica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINTER C. 
Évaluation :
5

Always get great service and great, clean, well maintained trucks at this location.

CHRISTOPHER D. 
Évaluation :
3

Keep up with the maintenance on the truck

Jalen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

The steering in the truck I rented had a lot of play in it which made it difficult to drive. I strongly suggest you have the steering fixed

Michael I. 
Évaluation :
2

There was nobody inside the shop, so I had to find someone in the yard to help. The attendant was helpful and friendly. I have not received a receipt yet, but did receive a call asking about the location of the trailer. It would seem the trailer has not yet been checked-in, which is strange.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY C. 
Évaluation :
5

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

NIXON O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
5

this location was great ,clean Mary is real professional, kind person. thank you... curtis jackson

CURTIS J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne P. 
Évaluation :
2

The woman by the name Mary had a very bad attitude,I truly miss Will because he had excellent customer service skills.The young young man that started helping me was very friendly.I will stay clear of this location.

DONIKA F. 
Évaluation :
5

Rent me a Benz😄

SAUNDRA H. 
Évaluation :
2

It took me a while until I had the truck's key because the attendant did not know Where the key was

SAMIA P. 
Évaluation :
5

Make sure to send a receipt in a timely fashion if the customer opts for an email transaction.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
3

Truck had oil leak. Leaked on new driveway. Not a little leak. The telephone checkout was worthless. Still had to go inside as normal since no keys in truck.

Brian S. 
Évaluation :
4

The only problem was that the key didn't work well at all. I think the representative told me it was re-keyed, but it just didn't really work and you just had to wiggle it a long time to get it just right. I'd recommend re-keying it again, or taking that truck out of service.

Benjamin D. 
Évaluation :
1

I went to pick up truck and Car hauler and it was not at location and I was told they didn't have available. I booked reservation several weeks ago and had a conformation email from the U-Haul location. I spent several hours on phone with different people at U-Haul trying to resolve. My reservation was for 9am at @ 2:30 pm I received a call back stating I could pick up a truck across town then drive to another location and pick up trailer. Instead of leaving for Florida @ Noon we didn't leave until 7pm which through our schedule way off. We had a hotel halfway to stay overnight, missed that ( now I'm dealing with them trying to get a credit, had to find another hotel etc. Needless to say I'm not happy with our experience. I was told for the issues I would get a credit of 50,00 $ however when I mentioned this to pick up and drop off they had no idea and I didn't receive. I will try another company in the future.

DAVID G. 
Évaluation :
5

Thanks to the staff for making it easy!!

Kent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devonna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL M. 
Évaluation :
3

Would appreciate staff to review service order prior to setting up truck. I ordered two dozen pads that weren't inside the truck like they said. This cut into my moving time since I had to drive back to pick them up.

NICOLE M. 
Évaluation :
3

Did not use unit..it was to small for my needs

Bruce J.  |  Expérience générale 
Évaluation :
5

Extremely helpful rental agent. This location was short-staffed the day I arrived , but the rental agent was great!

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL O. 
Évaluation :
5

The young lady who helped us was very, very kind and was a big help...she is to be greatly commended.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

The trailer I rented said it was 6 ft wide and while the trailer inside is 6ft wide, the entry point to the trailer has a lip on both sides making the entry point of the trailer MAYYYBE 5ft wide. I had to take your trailer back and was not able to use it at all. I had to hire another trailer that was actually 6 ft wide. The store location did not care when I returned the trailer. I would prefer a refund because UHAUL gave an inaccurate description of their trailer. Kate Herrod 317-361-3113

Kathryn H. 
Évaluation :
5

Convenient location. Friendly staff

ERICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERRIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
4

upgrade the age of your fleet, my 15' vehicle was clean....the truck was at least 20 years old and steering / alignment was horrible. Location personnel were great

THOMAS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan H.  |  Online Move In 
Évaluation :
5

Perfect drop off location with respect to our destination.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto V.  |  Premières impressions 
Évaluation :
1

One month ago I reserved a 26 Ft truck for 24 hrs. Because I didn't pick up right at my scheduled time, they gave my truck to someone else without notifying me. Luckily someone else eventually dropped off their 26 ft truck and I was able to use it but only until 2:30, not 24 hrs. I wish they would at least have attempted to contact me before giving up my reservation because I was able to come earlier if needed and would have come right away. For the record Trent (I think that was his name) hustled hard to look for an available truck for me and I appreciate that.

ANDREW H. 
Évaluation :
1

I'm done

Da'Mon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry H.  |  Premières impressions 
Évaluation :
1

Employees should be wearing a mask and be more organized!

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard n.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THURMAN RAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth J. 
Évaluation :
5

Friendly customer service. Vehicle was ready and the place was clean. Great service. When you are already worried about what you will have to do and getting the truck process goes smooth, it is a relief. YEAH

CATHERINE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Dealer was great. Online system leaves a lot to be desired. If you need to extend your reservation after you pick the unit up, no one can modify your existing reservation no matter who you try to contact.

ROGER M. 
Évaluation :
4

Make sure a final receipt is emailed when it is indicated one would be. I never got one based on actual miles vs estimated miles.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY G. 
Évaluation :
5

Keep on truckin'

TOM R. 
Évaluation :
3

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Roger R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon D. 
Évaluation :
5

Everyone was so friendly and helpful!

LAWRENCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark U. 
Évaluation :
5

Very good experience. Staff was friendly and efficient. I will be back! Thanks!

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
3

I have not received a receipt. Truck did not run very well. Very little power. License plate not secure.

MONTE F. 
Évaluation :
5

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Bailie F.  |  Online Move In 
Évaluation :
5

This particular unit had a bad muffler and likely leaky exhuast. It needs reviewed

Daniel B. 
Évaluation :
5

Fast and friendly service

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kjell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANIE F. 
Évaluation :
1

I have no issues with the location. The employees were courteous and helpful. I had a horrible experience with the online system. I checked in ahead of time and had all of my information input and arrived at the vehicle for the final steps. At that time the system failed and would not allow me to finish the transaction. I then had to go into the location, wait in line and provide all of the same information that I had input previously. The employees indicated that this happens a lot and they wish that U-Haul would stop offering the online check in. Either offer it and get it right or don't offer it all.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
1

Didn't drive well at all. Steering was a bit off but seemed like problem with engine. They assured me that the dolly was in the truck when I got to the location realized it wasn't and needed to help move all my sons heavy contents. Charges were much more than expected. Didn't dare try to fill up since truck wasn't operating well and was told that would be an addl 30 $plus approx 5 $per gallon. Call to discuss any more details.

Kathryn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
2

Well I know i was charged the same about as when i picked our equipment up the day i returned it.

ASHLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA W. 
Évaluation :
4

Faster e mail final receipt

FREDERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Customer service could be improved

AIDAN H. 
Évaluation :
5

Organized, knowledgeable, quick.

ALAN KENT G. 
Évaluation :
5

Staff was very friendly and helpful

Lorelene M. 
Évaluation :
2

Reserved a 10' truck and when we arrived to the location, I was told they didn't have a 10' truck and that I should have received a call. I never received a call a s was on a time timeframe and needed something. I was given a cargo van which caused me to make multiple trips, which would have taken one in the 10' van. This is not ok.

PAUL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEDRICK TSHIMANG M. 
Évaluation :
5

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

WESLEY K.  |  Expérience générale 
Évaluation :
3

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

melanie h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivia a.  |  Premières impressions 
Évaluation :
4

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

amanda h.  |  Expérience générale 
Évaluation :
1

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Nicholas O.  |  Online Move In 
Évaluation :
4

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

MERLE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylie S.  |  Expérience générale 
Évaluation :
5

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @150 $300 $/mo total for over a year) so this was inevitable many thanks, Bill Ellison

WILLIAM E.  |  Expérience générale 
Évaluation :
3

great but cost kept increasing over time, beyond what willing to pay

WILLIAM E.  |  Premières impressions 
Évaluation :
4

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Bethany O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan R.  |  Expérience générale 
Évaluation :
5

Nice and clean and really good staff I appreciate everything Highly recommended

abi g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia A.  |  Expérience générale 
Évaluation :
5

Good experience....except....the lock is very difficult to unlock. I threw it away!

Michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Premières impressions 
Évaluation :
2

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Mark S.  |  Expérience générale 
Évaluation :
2

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Mark S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn h.  |  Premières impressions 
Évaluation :
2

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Nanette K.  |  Premières impressions 
Évaluation :
5

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Charlotte C.  |  Premières impressions 
Évaluation :
5

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Michael A.  |  Premières impressions 
Évaluation :
5

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Sara D.  |  Expérience générale 
Évaluation :
3

No elevator. Had to walk heavy things up the steps to storage.

martha d.  |  Expérience générale 
Évaluation :
5

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 

tikisha t.  |  Premières impressions 
Évaluation :
5

Le service a été excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Donna Mae W.  |  Expérience générale 
Évaluation :
5

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

amanda h.  |  Premières impressions 
Évaluation :
5

Great service, cheap price, keycard access was very cool.

Valerie D.  |  Expérience générale 
Évaluation :
5

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Lidia M V.  |  Expérience générale 
Évaluation :
5

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Linda R.  |  Premières impressions 
Évaluation :
5

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Del E JR p.  |  Premières impressions 
Évaluation :
5

Very good

martha d.  |  Premières impressions 
Évaluation :
3

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Jackie T.  |  Expérience générale 
Évaluation :
3

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Molli P.  |  Expérience générale 
Évaluation :
5

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

andrenai n.  |  Expérience générale 
Évaluation :
5

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Jesica J.  |  Premières impressions 
Évaluation :
5

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

jamie c.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

sharon g.  |  Expérience générale 
Évaluation :
5

Customer service was great 👍

sharon g.  |  Premières impressions 
Évaluation :
5

The guys here are great!!!

Kimberly C.  |  Premières impressions 
Évaluation :
1

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

eric v.  |  Premières impressions 
Évaluation :
2

Had to pay rent for a month after moving my stuff out.

Charity W.  |  Expérience générale 
Évaluation :
5

Very easy, clean and convenient.

Daniel H.  |  Expérience générale 
Évaluation :
4

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

fantasha c.  |  Expérience générale 
Évaluation :
1

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

tameka g.  |  Expérience générale 
Évaluation :
3

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

ebony c.  |  Expérience générale 
Évaluation :
5

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

tameka g.  |  Réservation 
Non reviews have been submitted for this location.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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