Very friendly serviceWILLIAM P.
Customer Reviews for U-Haul Moving & Storage at King St
Pour nous contacter
Charleston, SC 29403
(S of Columbus St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LAURA M.
Install signs to make the drop off location more obvious from different locations around the building.MATTHEW B.
Did not go inside. Personnel I entered "not applicable" as they were most likely following protocol. I want to say "no" for helpful due to not option or care when complaining about fuel charge. For "...recommend this location to a friend"...said not applicable just due to how upset we were at drop off. Pulled up and UHaul representatives outside to check you out. New to area, there are two "King Streets", one in Mt. Pleasant, one in Charleston...maps pulled up the Mt. Pleasant location and we were none the wiser at the time. Filled up gas in Mt. Pleasant to the "line" as provided at pick up location. From leaving our home to return vehicle, took way longer than planned due to maps mix-up. However, in the end, from the wrong King Street to the correct King Street, it was probably 6 miles and would not have impacted "the fuel amount" to end up being charged just under $30! Exhausted from moving and then the road run around, when we pulled up representatives were super nice, and then said charging for gas...we were like what?! we filled it to the line as shown...He said no, my info. shows not. We pressed and he said nothing we could do. Hence, I'm writing this to let all be aware, something not right. We have been through this process many times with car rentals and have NEVER been charged at return. I'm not confident in UHaul and feel we were incorrectly charged. In addtion, I have not received a $25 credit that UHaul signs said, at the pick up location that customers received when back of Uhaul is swept. Our 15ft UHaul was returned in the same condition as when picked up...we had clean containers and boxes. (I did not complain about the dog hairs, thick, on the passenger seat). What really makes it stink is that due to impending weather we actually though doing UHaul a favor, and returned the vehicle just under TWO DAYS early. They didn't care...just wanted to make the extra $$ by charging, incorrectly, us for fuel.Janelle H.
You all need to put a "Take Photo" button in the app for people that are trying to do a self return after hours. The current way does not work, because when you are going through the steps, it tells you to upload a photo from your camera. You have to go out, take a photo, save the photo and log back in and get back to the step where you previously were. You then tried to upload the photo and it gives you a Red Message to upload a more recent photo. I was like, "WTF"? Why does it tell us to upload a more recent photo, when we are trying to upload the photos that were just taken? This is a major flaw in the system. I have used other U-Haul locations and their after hours check in procedures went flawless. There was a "Take Photo Now" feature in the app when you got to the step which required a photo to be taken. I highly recommend you implement the same, so you can stop wasting customers time! Feel free to contact me in reference to this review if you need any further info.LYNDON D.
Night and day from my pick up experience. Very nice and helpful. We literally got the truck back at 6:58. The staff were packed up and ready to go home. Please let the location know, I apologize for the late drop off. They were very professionalâ€¦If the roles were reversed I probably would not have been that professional.DANIELLE E.
Le client n'a pas laissé de commentaire.SAMUEL B.
Le client n'a pas laissé de commentaire.KRISTEN K.
Did not have 20 foot truck that I had reserved but gave me a 26 foot truck at no extra charge. Worked for me.Donald J.
Make sure your trucks don't leak before you rent them out.SKYELYNN L.
Le client n'a pas laissé de commentaire.david B.
Le client n'a pas laissé de commentaire.CARL W.
Very friendly staff. Both check in staff and outside workers were helpful and friendly even though it was the coldest morning of the year!john P.
Le client n'a pas laissé de commentaire.BRYAN B.
Le client n'a pas laissé de commentaire.Zackery S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES B.
Hard to improve when you're perfect in every way.DENNIS P.
Le client n'a pas laissé de commentaire.STAFFORD T.
Le client n'a pas laissé de commentaire.puala C.
Le client n'a pas laissé de commentaire.Micah D.
Le client n'a pas laissé de commentaire.BRANDON A.
Le client n'a pas laissé de commentaire.DAMON W.
I was charged an additional $20 in fuel for returning the truck with the exact fuel level it had when I drove off of the lot. The fuel gage moved from 1/2 full, to 3/4 full then back to 1/2 full. Driver visor missing and it was very sunny out.KIRSTEN M.
I dropped it off w/ 3/8 a tank of fuel. The receipt shows only an 1/8. I was charged over $40 for the fuel in error. I would have caught this before, but the drop off guy told me it would be emailed. Now I'm caught in this back and forth.WESLEY B.
Le client n'a pas laissé de commentaire.JAMES Z.
Best U-Haul store ever very professional eager to help and well maintained and stocked. If possible make this store your go toJONATHAN G.
It's a great deal. I will be renting the trailer often.THOMAS S.
Le client n'a pas laissé de commentaire.DENNIS R.
Le client n'a pas laissé de commentaire.Meredith H.
My experience from pickup to drop off went very well. The employees could not be any nicer and were extremely helpful. I got everything I ordered except my handcart, which I guess they didn't have but other than that it was great!KIMBERLY D.
Everything is perfectJeppson P.
Le client n'a pas laissé de commentaire.XIOMARA A.
Make sure there's really gas in it, the agreement stated a half tank, there wasn't a half tank, I went to the store and put $120 in itRUSSELL D.
Le client n'a pas laissé de commentaire.Vito S.
The staff was wonderful, kind and courteous.LANE R.
Le client n'a pas laissé de commentaire.David M.
I had a very good experience at King St location. The staff was nice and helped me to rent the trailer. I was moving to California and the equipment I rented was in a very good condition. Thank you!!!NIKOLAY F.
Le client n'a pas laissé de commentaire.STEPHEN S.
Can absolutely wreaked of cleaning solution. It got me feeling sick to breathe that air. Perhaps another solution can be found.William B.
Le client n'a pas laissé de commentaire.JOHN W.
ðŸ‘YASSER HELMY M.
Le client n'a pas laissé de commentaire.ERIC B.
Leak in roof of 5X8 trailer caused 50 % of boxed items to be destroyed.Thomas G.
The entire staff at this location make the rental experience a pleasure!TYLER L.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Paul V.
Positive experience. Equipment was ready on time, made it to destination without incident. No complaints.RICHARD M.
Le client n'a pas laissé de commentaire.CLAUDE D.
The price I paid seemed higher then the original quoteKenneth S.
Le client n'a pas laissé de commentaire.Ben M.
You don't need to do anything extra because y'all already do an excellent job. The workers at this location is very professional and kind hearted. I Love coming to this location because of how they treat you. It is always a pleasant coming here.TIESHA F.
Customer service was amazing from beginning to end! Will recommend friends.RONTESE S.
Checking the ac it didn't work I was hotBRITTANY J.
Le client n'a pas laissé de commentaire.Samuel D.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.victor G.
Le client n'a pas laissé de commentaire.SCOTT D.
One associate was snarky, she was leaving and couldn't be bothered. Another informed me of where to drop my keys and he was helpful. 50/50 on poor and helpful.Hunter B.
Le client n'a pas laissé de commentaire.WILLIAM H.
I have rented from this location many times. While the equipment is good and the service is efficient, the staff is genuinely not friendly which is confirmed every single time.JURRIEN R.
Great service! Fast and easy pickup and drop off!Melissa S.
Le client n'a pas laissé de commentaire.Robert P.
Well the gas said 1/8 of tank in paperwork it was no where near that when we received the truck I have a photo to prove it. I recommend whenever you get a truck always take a photo of the dash board before you move the truck and after you return it. I returned the truck with more gas then it was when I received the truck. That's my only complaint everything else was great.Karen B.
Make sure to check after confirming that all items are in the U-Haul before finishing an order. We were told that our furniture blankets were the U-Haul trailer and did not check ourselves, but the blankets were nowhere to be found. I am waiting for the refund but am disappointed because we were transporting valuable family furniture across the country and ended up using sleeping bags instead.LAUREN H.
Cannot think of anything! All good!WILLIAM W.
The general manager was EXTREMELY understand, patient, and professional!!!DENISE R.
Le client n'a pas laissé de commentaire.DEBBIE M.
Le client n'a pas laissé de commentaire.EDRINA L.
Usual outstanding customer Service in every way!DENNIS P.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.CEDRICK G.
Le client n'a pas laissé de commentaire.Lauren G.
The truck itself was noisy and sounded like a belt might need to be repaired. The staff was friendly and helpful.Amy P.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.NELSON C.
Great experience with the staff and managerJames Michael L.
Vehicle return was absolutely flawless and simple. Location was extremely easy to enter and maneuver. Wonderful experienceAlan A.
Le client n'a pas laissé de commentaire.HOLLY M.
Le client n'a pas laissé de commentaire.MELVIN P.
Ive always had great experiences renting through UHaul. The app makes renting easy and hassle free.CANDY B.
Disappointing experience. Was given a 26' truck that needed serviced, front end wobbled & rattled. Also rented 2 dozen moving pads the majority was dirty & full of sand & leaves.Mary H.
Custom service was terribleBARRY P.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.MARK O.
Le client n'a pas laissé de commentaire.EMMA B.
Truck had a belt squeal from hell brakes squealed tire strap kept loosing up on trailerJOSEPH P.
Le client n'a pas laissé de commentaire.MICHAEL F.
I was charged twice for dollys. I only asked them for one and I did not use the utility dolly. I submitted that response on my return, but they did not read it or credit me for the unused dolly (that was still attached to the truck)GABRIELLE N.
Counter and yard staff were great. Easy process.THOMAS D.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.FATIMAH J.
The King Street location is the best UHaul location I've used. The staff are very nice and helpful. The equipment rented there seems cleaner than equipment picked up at other locations. Great job.Jonathan W.
Le client n'a pas laissé de commentaire.MELISSA B.
Best experience with U-Haul at this location. No wait time and they were staffed well. All the staff was professional, courteous, and friendly.WILLIAM H.
Le client n'a pas laissé de commentaire.CLAYTON H.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.NATHANAEL M.
Le client n'a pas laissé de commentaire.KERRYANNE P. | Premières impressions
The staff could have been a little more engaged.George W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!