Customer Reviews for U-Haul Moving & Storage at King St

Évaluation :

2

Not a particularly inviting location, located in a busy downtown area. Trailer we reserved wasn't available so staff upgraded us to a larger 2-axle trailer at no additional charge.

Évaluation :

5

More inventory.

Évaluation :

3

I had ordered and paid for a furniture dolly with my rental but it was not included. The employees were vague about which van I was to take so I'm hopeful I took the right one, but it made me a bit nervous that I had taken the wrong van when the dolly wasn't in it.

Évaluation :

5

Million times over this location doesn't skip a beat... Respectful and multitasking courtesy which shows that every customer is important. They deserve a star of excellence

Évaluation :

1

The customer service was excessively slow and the truck itself was not maintained or safe to drive. When I was driving down from Charleston the truck was very difficult to control, it felt like something was wrong in the steering column. There was an issue with the doors not shutting very well, the latch seemed weak. When I dropped it off at the end location the recipient said he had not seen a UHaul truck in this bad of shape and let me know that the back passenger tire was missing a chunk and low on air which likely contributed to the difficulty in driving the truck. The engine was making strange noises, particularly on startup. It might have been a loose belt but it was a very concerning screeching noise.

Évaluation :

4

Everybody was very nice appreciate the Their patients working with me

Évaluation :

5

The staff here was so friendly.

Évaluation :

5

I was very pleased with the service I received in reserving the U-Haul. In particular, I give high marks for Lorenzo who took my reservation by phone, and Yvonne who greeted me at the check-in counter and completed the process. She is so very nice and works efficiently and competently. A very good experience! Merci.

Évaluation :

5

S.O.

Évaluation :

3

Have the size you're supposed to pick up.

Évaluation :

5

This location is perfect in every way! Customer Service continues to be exceptional!

Évaluation :

4

They were there ready to assist as soon as we pulled in. The place was clearly marked - we appreciated that!

Évaluation :

1

I had a reservation. I go in 2 minutes past my reservation time and she said she cannot give me the truck because 2 people ahead of me have booked. So because 2 people ahead of me booked, they still provided me with a booking time/truck confirmation. This is unacceptable. Luckily the staff was very nice, and just gave me a truck from someone who was late to their reservation. Im sure they're not happy either. Dont use UHaul at all.

Évaluation :

4

It was hard to find the bar code to drop off the equipment after hours. We did find it just took a while

Évaluation :

5

The truck is clean and ready for us. We also bought a dolly and everything was a great experience.

Évaluation :

2

they tried to cancel my reservation because i was at the counter more than an hour after my 8am reservation BUT i was waiting in line for 30 minutes! That's not the way to do business

Évaluation :

1

The staff inside the store us always high and very rude

Évaluation :

2

I reserved a 26 foot truck and was called 30 minutes before my pick up time and told it wasn't available. I was then offered a smaller truck that added mileage and ended up spending more than my original quote and my move was harder because of the smaller truck. Not locations fault.

Évaluation :

4

I think the staff at the King Street location they were friendly professional and courteous and I would recommend them to friends and neighbors thank you for everything God bless

Évaluation :

5

Keep up the great work

Évaluation :

3

When I brought the trailer home and opened it up, it was full of garbage and Asain food. So I had to clean out the trailer and then use sink detergent to clean it. After letting it air for a few hours, it was okay. However, some of my belondings still smell like fried rice, which kind of sucks!

Évaluation :

5

Our experience working with U-Haul to rent a truck to move my daughter from college was a positive experience. The folks at the pick up and drop off locations were very helpful. Everything went very smooth. The truck was clean and in good condition when we picked it up. I will definitely use U-Haul again the next time I have to move one of my children to or from college.

Évaluation :

5

This is the best Uhaul in Charleston for a local experience.

Évaluation :

5

Everything was good

Évaluation :

5

I really like the after hours return option as well as the app.

Évaluation :

4

Staff at the front desk need to be a bit more cheery or upbeat. A little stoic.

Évaluation :

1

This trailer was given to me and not working. I could not haul it back and he also gave me the wrong one!!! I refuse to pay for this. He was late for pick up which made me late for what I needed the trailer for. Location was in very poor condition. Not organized. Didn't even know how to check me out properly. I even told him the drop off location. He gave me the price!! I sent the location to his phone. We discussed drop off differently. This location needs to be checked on how they do things. Because it's not properly. I had fuses blow in my car when I hooked up and didn't know till I was pulled over by state police for no running lights. This overall was a disgusting and poor experience. I refuse to pay this and wouldn't recommend this location if it was the last one in the state

Évaluation :

2

Maybe communicate to the customer who is standing directly in front of you? Lots of crosstalk among employees, and I'm more than happy for someone to be trained on the job with me as an example, but any acknowledgement from the staff about what was happening would have been very welcome.

Évaluation :

5

The staff at the King Street location are the best. Whenever I need a moving vehicle, I always check their inventory first. They always have what I need, are very friendly & handle reservations quickly so I'm out the door in 5 minutes. They lessen the stress of moving. Thanks y'all!

Évaluation :

5

This was the second time that I rented their car hauler trailer. Very pleased with the price and most pleased with the ease of use and quality/sturdiness of the trailer. I'll go there first for any hauling needs.

Évaluation :

5

The app check in was a pain. It was slow and required me to add two people to confirm who I was. Why isn't my driver's license and address enough?

Évaluation :

1

I was told to check it in myself, and also feel like I was charged more than my original quote. I put at more fuel in the truck than what was in it when I picked it up as well. I need a refund for the experience.

Évaluation :

5

Being able to rent a big box truck for a few hours was a lifesaver! The location is very convenient, the staff was friendly, and the truck was a great value.

Évaluation :

5

You are doing a great job. Keep it up.

Évaluation :

1

Had a late night pickup. We requested furniture blankets and none were in the truck. The back roll up door was zip tied shut and a broken lock was left hanging on a chain beside roll up door latch. The driver side seatbelt was not functional and unsafe to drive. We had to refuse this truck at 10 pm causing us to set up a new reservation for a new truck to be picked up at 7 am the following day with movers showing up at our house at 8 am to load the truck. Also found the process of all the hoops you have to jump through to acquire the keys after hours to be very frustrating

Évaluation :

3

I had already checked in online and had to recheck in through the QR code at the office. Which I had to have uhaul call to verify me even though I was standing in person in front of their employee

Évaluation :

5

Top notch employees. Very professional!

Évaluation :

5

Reliable Dependable

Évaluation :

3

Truck was still pretty dirty and I was not equipped with a dolly that I paid for

Évaluation :

5

The truck had no gas and faulty breaks.

Évaluation :

5

All of the staff were very friendly and helpful.

Évaluation :

5

Friendly and efficient. Thank you!

Évaluation :

2

Fire the youg lady at king street . Very disrespectful very rude. I spoke with Tony the owner and he said he would address it, I hope he does shie is RUDE!

Évaluation :

4

Check in was chaotic. Understaffed at counter forcing worker to multitask , tried to check me in while fielding call

Évaluation :

1

Purchased loading services and had employees refuse to load. That stated they were not allowed to for years. Then why does manager sell the service at the desk inside?

Évaluation :

1

I chose counter pick up. I still had to do mobile pick up, despite the fact my app kept having me redo the check in form multiple times. The employees were unable to do anything for 40 minutes until we could finally get the check in form complete Then, i receive the truck, it was parked and waiting for me. I had rented a dolly and blankets and upon getting to our destination, i discovered i didn't have a dolly or blankets. Luckily it was a local move but I had drive back to U-Haul to get those 2 items. Then only the small dolly was available as we received 1 pack of blankets. We were charged for the large dolly and 2 10 packs. I tried to not this on the turn in form, since we turned in after hours. But we were still over charged. Overall the experience was the worst one I've had with U-Haul yet

Évaluation :

5

Hard To Improve When A Company Is Perfect In Every Way!

Évaluation :

5

Customer Service continues to be exceptional.

Évaluation :

5

Very efficient drop-off process.

Évaluation :

2

Rude staff, cumbersome check in process, dirty equipment, and maintenance issues. I hate that King street is so convenient because it is consistently the worst UHaul location to deal with.

Évaluation :

5

Very nice employees to deal with!

Évaluation :

1

Extremely rude owner who let me stand there thinking she was helping me. 25 minutes. No apology, no attempt to take care of a customer. Basically said I should know how to rent the equipment. Just rude. Use Penske just across the bridge.

Évaluation :

2

Didn't have all the equipment and supplies I need was really disappointed. Not the employees fault they helped as much as they can but definitely drop the ball on this one

Évaluation :

5

Great customer service, great staff.

Évaluation :

5

I thought I reserved for this location. I didn't realize I was switched online to a different one. This location didn't have(?) a van ( the one in the lot is just for display?) and offered a 10ft. I reluctantly took it and drove nervously. It all worked out. Thank you.

Évaluation :

5

There was nothing to improve friendly courteous service from the owner, cashier and to the techs...

Évaluation :

1

I wanted to pay the bill on line and couldn't find on the contract the customer number. I call in after being put on a very long hold I was told they couldn't find a balance on me. I was told the only way to find out is when I rent something again.

Évaluation :

5

The staff was awesome and helpful. Great experience renting from here

Évaluation :

5

Everyone there was unbelievably helpful all the time. Nicest and most helpful people. Would definitely recommend them.

Évaluation :

1

All of my stuff was damaged, lost, taken, or ruined in a water leak. Wasn't told about any of this until the day I tried to remove my stuff from storage. Staff didn't help a single bit.

Évaluation :

5

Location was why we chose this facility. However, the people and its facilities were above expectations. People were friendly, honest, and helpful.

Évaluation :

5

Staff was super friendly and helpful!

Évaluation :

5

Everything was great. Had a few issues but Elijah has such knowledge about everything and straightened everything out. Elijah is a top-notch customer service person and deserves a BIG raise. He is the best at what he does.

Évaluation :

5

Staff was super understanding and friendly - moving is very stressful.

Évaluation :

5

Incredible customer service

Évaluation :

1

Stole my money That was due to me and the manager Elija was in on it I got a lawyer On the case already Only because I’m not Alone !

Évaluation :

1

Had to throw all of our belongings away. Mouse droppings throughout our locker.

Évaluation :

5

Elijah is very helpful and quick

Évaluation :

3

Lots of debris and other indications of street people around facility and parking lot. -Robert

Évaluation :

4

A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.

Évaluation :

5

Homeless people using facility for refuge.

Évaluation :

2

I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.

Évaluation :

5

The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁

Évaluation :

3

Unfortunately this establishment offers little customer service.

Évaluation :

5

The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.

Évaluation :

4

King street’s facility needs work done to the ceilings.

Évaluation :

1

Water leaking everywhere. Front desk never sent a receipt.

Évaluation :

4

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Évaluation :

5

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Évaluation :

5

THE truck needs a front end alinement

Évaluation :

3

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Évaluation :

3

The staff could have been a little more engaged.

Évaluation :

3

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Évaluation :

4

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Merci.

Évaluation :

5

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn't hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Évaluation :

3

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Évaluation :

1

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Évaluation :

1

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Évaluation :

5

The staff was very helpful to me and kind

Évaluation :

5

Thanks for the excellent experience

Évaluation :

5

Good people here that are ready to help

Évaluation :

5

😳👍

Évaluation :

5

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Évaluation :

1

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Évaluation :

4

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Évaluation :

5

Good people and great location!!

Évaluation :

5

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Évaluation :

2

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Évaluation :

4

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Évaluation :

2

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Évaluation :

1

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Évaluation :

5

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Évaluation :

5

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Évaluation :

5

Carol and crew are the best.

Évaluation :

1

Horrible place

Évaluation :

2

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Évaluation :

2

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Évaluation :

3

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Évaluation :

1

I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Évaluation :

3

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Évaluation :

1

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Évaluation :

5

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Évaluation :

4

Good people!