Customer Reviews for U-Haul Moving & Storage at King St

Évaluation :

5

Travis and TJ were GREAT! With the situation at hand, they were able to help process our return and get ahold of the Manchester branch to fix the issues that occurred with our billing. Huge thank you to both of them for the way they assisted us with our return.

Évaluation :

3

The truck sounded like it needs a new muffler and the brakes required significant space to get to a stop. The truck was also so low on fuel that I was concerned that I would run out of gas before getting to a gas station. I was also disappointed that the store charged me $15 to park my car for the day. The staff was nice and helpful.

Évaluation :

4

truck was clean. Had a broken passenger mirror and was loose and I had to tighten with an Allan wrench

Évaluation :

3

The rental truck I picked up had bird feces all over the hood and windshield. The back of the truck also had dirt and needed to be sweep out. As I was inspecting the truck a young man came over and asked for me to move the truck. I said I was inspecting vehicle I was told no need since I took out full coverage. I also realized I selected the wrong insurance coverage and was charged $99 instead of $60 which I still found high. The whole pick up experience seemed rushed. I asked about the mileage and mentioned I would need more miles than that according to my calculations and the rep said nothing she can do about it. Basically the location was no help. It was more so get your truck and jeep it moving. The lady at the counter was very friendly though.

Évaluation :

2

Fire the manager...she is terrible with customer service. Maintain the equipment better

Évaluation :

1

Carol I think was her name was VERY RUDE and UNFRIENDLY. She alone made my experience underwhelming but everyone else was great. Carol needs to leave her attitude at home

Évaluation :

5

All was great!!

Évaluation :

1

Had to throw all of our belongings away. Mouse droppings throughout our locker.

Évaluation :

5

Easy check in. Was gone in 5 mins

Évaluation :

5

It was quick and easy. I filled out the online check in process and just a few minutes at the location and I got the truck and was able to leave. They pretty much have this process down to a science.

Évaluation :

5

TJ was very professional and did an excellent job of installing the hitch.

Évaluation :

5

Your Employee at king st. location is the Best. Thank you and them. I'll be renting again in a couple of days.

Évaluation :

5

Had an accident and everything was handled very well. Am always treated very well at this location.

Évaluation :

3

Vehicle maintenance. While the staff were great and efficient and the vehicle was clean, it was not in good shape nor safe. It had a check engine light on upon starting. There was a crack in the windshield. There was no windshield wiper fluid and the glass was quite streaked and dirty which wasn't too much of an issue until returning it at night. The most dangerous thing was none of the above. The breaks were not okay. The vehicle would slide a little bit with every break including breaking from 5-10 mph in traffic. The vehicle desperately needs tire alignment. Also, even with nothing in the vehicle, it shakes like crazy above 40 mph. I have a high tolerance as I drive a 14 year old car with its own issues, but had this been my wife driving or even in the vehicle with me, we would have returned it.

Évaluation :

2

Didn't even show me anything about the truck and car hauler. The windshield was covered in bugs, had to clean it so I could see. The headlights weren't very good and the passenger mirror kept moving. I had to adjust it twice

Évaluation :

2

i've rented here before with no issues , this time the trucks right hand mirror was loose and did not stay in place posing a very dangerous problem when driving and not having the ability to clear that area when turning or merging.

Évaluation :

5

Truck outsides were very dirty - had to clean windshield in order to see out!

Évaluation :

5

Drop off was quick and painless. Staff was very friendly

Évaluation :

4

Everyone was on the ball. Friendly and efficient.

Évaluation :

5

Excellent people. Great service

Évaluation :

2

Parking is now $15 this should have been disclosed on the website. The U-Haul did not have a ramp and both mirrors were broken one was so broken it was unusable. This was extremely unsafe I could not see the right side of the U-Haul to merge into lanes.

Évaluation :

2

When I picked up the uhaul it had 3 cracks in the gas tank and I could tell the uhaul was not checked very well before giving it off to me

Évaluation :

5

I did not realize it until I loaded the trailer but the drivers side tire was low with air. It was low with air when I dropped the trailer off on Tuesday the 15th and told the guys that it may have a slow leak. Great staff at this location!

Évaluation :

4

The first cargo van we were given was unacceptable and dirty and smelly with dog hair everywhere. The second van was newer, cleaner and worked great for our 300 mile task.

Évaluation :

2

When picked up, dash indicated low tire pressure. Vehicle smelled terrible in the cab and storage area. Had to drive in cold and rain with windows down to keep from being sick. Found gash in front tire; alerted staff when dropping off. Photos in app where cropped off bottom to not show tires.

Évaluation :

3

Too long of a wait in line for having already reserved online.

Évaluation :

1

The complete opposite from the pick location, people there acted as if owned them something

Évaluation :

5

Merci!

Évaluation :

5

The associate who met us in Charleston was polite and professional.

Évaluation :

5

Quick and easy returbn check in. Dropped off and on my way in a quick minute!

Évaluation :

3

Was billed for mileage that we did not use. 280 additional charge not acceptable.

Évaluation :

5

Have been renting over 20 years at this location and Carol Dingus and her staff have taken care of me very well. Also Rhett and Rosemary Bush offer the same excellent service and make my life easier.

Évaluation :

5

The staff both inside and outside was very friendly and helpful.

Évaluation :

5

Dropped off trailer after hours. There wasn't a place to comment concerning the fact that I just left the rental furniture blankets in the back of the rental truck.

Évaluation :

4

It now, and without prior notice when I made the reservation, charges $15 if you leave your car in the lot even for. A 6 hour rental. This is new- I've rented from here several times over the years. And it's a deal breaker for me- they have as much room as before and, again, no notice, just a piece of paper taped to the counter window.

Évaluation :

4

Truck wasn't very clean. The windshield was very dirty from the inside. The left front tire wobbled so badly I thought it was going to literally fall off. Truck needs some attention for sure. Truck number was 4512 I believe.

Évaluation :

5

nothing I can see

Évaluation :

4

$15 to leave your car at the Uhaul Storage while using a Truck for 3 hrs is not reasonable. Recommend revisiting your new policy.

Évaluation :

4

We use these vans for extra space when we need to carry extra equipment to events. Now we have to pay extra to leave my car or drop after hours. Currently exploring other options instead of uhaul.

Évaluation :

5

Great service employees. Very patient and understanding. Thanks

Évaluation :

3

The line at the counter each time I visit this location is incredibly long and slow, primarily due to the people working the counter being slow (I waited in line for a full 35 minutes to rent a trailer on this recent visit . The pace at which they work is actually punishing to watch. Additionally, they're continually interrupting each other asking questions and for help from another on what they're working on, so once customers are finally getting waited on the employee is rarely fully-focused on them. I've seen many people come in, stand in line for a while, and then walk out -- likely taking their business elsewhere. I would recommend that U-Haul corporate hire an efficiency expert/consultant to go in an observe/audit/evaluate the counter service here.

Évaluation :

3

Shortly after driving off the lot, the truck I rented flashed a message on the dashboard that said service was needed on tire monitoring system, traction and one other thing I can't recall. THREE service warnings!!! Also, the tire pressure light came on after 10-15 miles. Driving this truck made me nervous.

Évaluation :

5

This move was so stressful, but the people at U Haul Kind Street really helped me! I would use them over and over! Merci.

Évaluation :

5

Equipment was clean and reliable. However it is your staff that goes above and beyond. Very helpful and sweet.

Évaluation :

5

S.O.

Évaluation :

3

More training

Évaluation :

4

Gas was not at the level they estimated. Truck was well below 1/4 tank. I believe they should be sent out with at least 1/2 tank or more.

Évaluation :

2

I experienced a blown out tire this past Monday night. There was no empathy on that traumatic experience. I called again Tuesday for a flat tire, different tire same uhaul vehicle. Every single light was on possible when stepping into this car. It had not been serviced, absolutely no one cared enough to check the tires before letting someone drive away from it. This is my first time driving a uhaul.

Évaluation :

5

Merci.

Évaluation :

5

The airbag light was on in the dash and the vehicle's low gas warning light was also on.

Évaluation :

5

Nothing to add

Évaluation :

4

The counter service people could be a bit faster. I was dealing with the owner and she kept getting interrupted and distracted while she was waiting on me - not telling her coworkers to just wait until she was done waiting on me.

Évaluation :

3

Drop off was easy and quick. The man that helped me was straight to the point

Évaluation :

5

Staff was helpful and friendly. Store was clean including restroom. Pickup and drop off was quick and efficient.

Évaluation :

5

The best in town ❤️❤️

Évaluation :

2

The truck only had a 1/4 tank of gas making getting fuel urgent and an inconvenience. I think charging customers $15 to leave their car there while renting your vehicle is absolutely ridiculous and disrespectful.

Évaluation :

5

No other recommendations

Évaluation :

4

Drop off was easy and staff very helpful!

Évaluation :

5

Same as above - all very good - we're very polite and process was easy.

Évaluation :

5

I was misled by one of your corporate staff on insurance coverage when I renter this vehicle and it ended up costing me more money. I would not anticipate renting from uhaul again!

Évaluation :

5

Elijah is very helpful and quick

Évaluation :

3

Lots of debris and other indications of street people around facility and parking lot. -Robert

Évaluation :

4

A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.

Évaluation :

5

Homeless people using facility for refuge.

Évaluation :

2

I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.

Évaluation :

5

The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁

Évaluation :

3

Unfortunately this establishment offers little customer service.

Évaluation :

5

The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.

Évaluation :

4

King street’s facility needs work done to the ceilings.

Évaluation :

1

Water leaking everywhere. Front desk never sent a receipt.

Évaluation :

4

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Évaluation :

5

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Évaluation :

5

THE truck needs a front end alinement

Évaluation :

3

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Évaluation :

3

The staff could have been a little more engaged.

Évaluation :

3

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Évaluation :

4

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Merci.

Évaluation :

5

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn't hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Évaluation :

3

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Évaluation :

1

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Évaluation :

1

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Évaluation :

5

The staff was very helpful to me and kind

Évaluation :

5

Thanks for the excellent experience

Évaluation :

5

Good people here that are ready to help

Évaluation :

5

😳👍

Évaluation :

5

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Évaluation :

1

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Évaluation :

4

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Évaluation :

5

Good people and great location!!

Évaluation :

5

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Évaluation :

2

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Évaluation :

4

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Évaluation :

2

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Évaluation :

1

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Évaluation :

5

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Évaluation :

5

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Évaluation :

5

Carol and crew are the best.

Évaluation :

1

Horrible place

Évaluation :

2

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Évaluation :

2

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Évaluation :

3

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Évaluation :

1

I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Évaluation :

3

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Évaluation :

1

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Évaluation :

5

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Évaluation :

4

Good people!