Customer Reviews for U-Haul Moving & Storage at King St

8 089 évaluations

584 King St   Charleston, SC 29403
(S of Columbus St)

(843) 723-1605

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(843) 723-1605

584 King St
Charleston, SC 29403
(S of Columbus St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The parking lot/ drop off area was over-filled w/equipment and people continuing to enter. We had trouble getting out of the way and exiting

Nathaniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
4

This location was great but seemed disappointed that they had to check air conditioning since they were very busy.

Loretta L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray W. 
Évaluation :
5

I don't think so.

Allen Y. 
Évaluation :
2

The front desk staff was always very friendly but they never seemed to know what they were doing. I also had paid for a month's rent and was told that I would be rebated for the rest of the month that I did not use (I had literally paid rent for 4-5 days then closed my storage unit) and still have not seen the money back in my account. Also, location is not ideal or easily accessible.

Kira D. 
Évaluation :
4

All of the staff were polite and helpful.

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Easy to find Hooked was great

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya R. 
Évaluation :
5

Quickly friendly efficient

Karin W. 
Évaluation :
1

Well for one, stop advertising something you don't have!!! Hourly rates to be exact. You don't do anything hourly. It's by the day. False as fuck advertising if you ask me. Double the price and no one at the desk to help. You are low ball bullshit scheming company that deserves to be put out of business!! You think your time and money is more precious than mine???? Screw your!!!!!!!!

Selena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
4

This location is easy to get to and the people I've encountered there are wonderful. My only comment for improvement is to try and keep the lot a bit cleaner. I got there at about 7:30 am and there was quite a bit of debris. I moved one small metal gear-like object to the side out of way of people driving through. I didn't closely examine the other stuff I saw, but worried there was something that could damage tires.

Kim N. 
Évaluation :
3

See issue above. The rep at the Charleston location made bo attempt to rectify this problem. She just told me to read the contract.

Dan C. 
Évaluation :
5

Awesome, less than 5 minutes, the girl was friendly and helpful

Dean E. 
Évaluation :
5

Always great customer service and great equipment. You can see the staff takes pride in their work.

Michael C. 
Évaluation :
5

U-Haul on King Street Charleston SC is one of the best U-Haul locations i ever worked with... Many thanks to Ms. Carol and her team... they were very helpful again with another one of my moves. Seeing them is like coming home !!! :)

Stephen H. 
Évaluation :
5

No improvements necessary

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L. 
Évaluation :
5

None, the renting process is very efficient yet

Bruno F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devonne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn R. 
Évaluation :
5

Staff very helpful and very patient

Abraham M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Staff very efficient and friendly! Great job!

James L. 
Évaluation :
4

Improve the uhaul app. I tried to use it to save time, still ended up at the counter and waiting.

John J. 
Évaluation :
4

online...after hours check in did not work. Ridiculously frustrating.

Kristin H. 
Évaluation :
4

Pick up and drop off was streamlined. Truck was a beast. Customer service was dependent on the person providing the service. That ranged from excellent to a somewhat annoyed attitude.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph W. 
Évaluation :
5

This is what a U-Haul location should look like and the personnel were fantastic. I will say, t will never use a different company as the check in and check out was quick and easy. Overall the experience was great except the pick up.

Jeff R. 
Évaluation :
5

Nothing. I walked in having no reservation and they were able to help me out. Great service.

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

The folks working in the lot are fantastic!

Anna M. 
Évaluation :
5

Excellent customer service with Gino! Thanks.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H. 
Évaluation :
5

It started out at 19,99 for the truck. I used it for an hour and half. I traveled 12 miles and my bill was almost 50.00. I was charged for mileage to travel local

Darlene B. 
Évaluation :
4

The initial trailer had a bubble in the tire.

rodney C. 
Évaluation :
5

This location is a well oiled machine. Great service!!!

Octavio L. 
Évaluation :
5

Easy pick up, friendly staff, clean trailer. Our trip from Charleston to New Jersey with the trailer was excellent, no problems at all with the trailer. We will definitely do this again!

charles M. 
Évaluation :
5

I have never "checked out" faster from any place! EXCELLENT!!!

Melissa E. 
Évaluation :
5

Again, super helpful customer service rep!

Martin S. 
Évaluation :
4

Pain in the butt to go to King St when there are other locations in Mt P etc

DOUG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Quick drop off and easy to find

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jafet R. 
Évaluation :
5

Very well organized and staffed for a busy location. Personnel amical

Phil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ted K. 
Évaluation :
5

A remarkable experience! The sales lady, (Ms Carol) did an exceptional job. Walked out to the vehicle to make sure that all of the information on the receipt was correct & accurate! Highly recommend this location!

Dennis P. 
Évaluation :
5

One tire was quite worn on trailer but it made the trip

William O. 
Évaluation :
5

The U-Haul technician repaired a loose bumper during the hitch install that the Volvo dealer could not or refused to repair. Outstanding service.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio L. 
Évaluation :
4

You are doing good

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Everyone was friendly, informative, and helpful. They all work as a team for a flawless experience.

Sarah H. 
Évaluation :
5

Fantastic experience. Smooth, Simple & fast.

Edward V. 
Évaluation :
5

From the fella checking me in to the young man hooking up the trailer everyone was very kind and helpful b

TOMISLAV L. 
Évaluation :
3

Have all of the items ordered and have the equipment where pick-up is scheduled. We were shorted blankets and asked if we could stop at the original pick-up location to get more and we were told that UHAULs are independant and don't work together.

Scott H. 
Évaluation :
5

The lady that unhooked the trailer had a great attidude ,and very helpfull

Mark D. 
Évaluation :
5

The drop off experience was completely different than pick up. There were a team of people to greet me they unhooked the trailer and sent me on my way emailed a my receipt, all smiles it was great!

Karin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew P. 
Évaluation :
3

Wipe out the vehicles after each customer... even just the steering wheel. Have the tanks filled before a customer picks up.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

They have multiple options for sizes of trailers and trucks. It is easy to access.

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radwan H. 
Évaluation :
5

My experience was absolutely professional, friendly and very efficient 👍

carter J. 
Évaluation :
3

It went mostly Ok, except that the after hours return process is terrible. It is super involved on your phone. The expectation is that you have a smart phone. If you didn't have a smart phone you'd be screwed. Also whenever using the app it cuts you out and says session timed out. That happens constantly.

Christian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Nothing to do! Convenient location, Friendly staff, Vehicle clean and ready on time.

Robert S. 
Évaluation :
1

I would say they were helpful but apparently the man that checked me back in did not so it correctly and you claimed I stole the trailer. After an investigation through the Mt. Juliet Police, I see we have closed the contract but now you're charging me $275,77 for someone else's mistake. Good luck. I can be reached at (859) 582-3087

John B. 
Évaluation :
5

Have used this facility multiple times, very large well stocked facility quick and easy check in and check out

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILHERME V. 
Évaluation :
4

City traffic getting to and from the site was the only thing keeping the overall rating from the highest mark.

BRUCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
3

Make sure that the cab is clean from all paper and trash, also do a check on tire pressure in order for the renter to not to have any problems with the truck.

CHARLES P. 
Évaluation :
5

I wasn't informed the original pickup location was closed nor was I informed the driver off location wasn't accepting trailers,so I had to change my pick up location then change my drop-off when I arrived at my preferred one

William O. 
Évaluation :
5

The girls that work there are awesome and super helpful

jason S. 
Évaluation :
5

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Keith A.  |  Premières impressions 
Évaluation :
5

THE truck needs a front end alinement

Mable H.  |  Premières impressions 
Évaluation :
3

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

William R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zackery S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRYANNE P.  |  Premières impressions 
Évaluation :
3

The staff could have been a little more engaged.

George W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDAHARRISON H.  |  Expérience générale 
Évaluation :
3

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Richard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Expérience générale 
Évaluation :
4

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Merci.

Andrea B.  |  Expérience générale 
Évaluation :
5

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn't hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

DAMON I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B.  |  Expérience générale 
Évaluation :
3

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Michael M.  |  Expérience générale 
Évaluation :
1

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can't get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Jesse Z.  |  Expérience générale 
Évaluation :
1

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Max S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful to me and kind

tyronda v.  |  Premières impressions 
Évaluation :
5

Thanks for the excellent experience

Wilmer N.  |  Expérience générale 
Évaluation :
5

Good people here that are ready to help

Shane G.  |  Expérience générale 
Évaluation :
5

😳👍

Lee G.  |  Premières impressions 
Évaluation :
5

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Max S.  |  Premières impressions 
Évaluation :
1

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

britney S.  |  Expérience générale 
Évaluation :
4

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Clint S.  |  Expérience générale 
Évaluation :
5

Good people and great location!!

Jonathan M.  |  Expérience générale 
Évaluation :
5

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Steph T.  |  Réservation 
Évaluation :
2

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

william g.  |  Expérience générale 
Évaluation :
4

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Cheryl B.  |  Expérience générale 
Évaluation :
2

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

william g.  |  Réservation 
Évaluation :
1

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Darrin s.  |  Réservation 
Évaluation :
5

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Debbie C.  |  Réservation 
Évaluation :
5

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

JOHN S.  |  Expérience générale 
Évaluation :
5

Carol and crew are the best.

Manny G.  |  Expérience générale 
Évaluation :
1

Horrible place

Allison J.  |  Expérience générale 
Évaluation :
2

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Lewis J.  |  Expérience générale 
Évaluation :
2

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Hillary B.  |  Expérience générale 
Évaluation :
3

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Salvador H.  |  Expérience générale 
Évaluation :
1

I'm still waiting for someone to reach out to me regarding my experience! It's been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Joseph H.  |  Expérience générale 
Évaluation :
3

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Peggy R.  |  Expérience générale 
Évaluation :
1

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Timothy K.  |  Expérience générale 
Évaluation :
5

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Grace L.  |  Expérience générale 
Évaluation :
4

Good people!

Richard O.  |  Expérience générale 
Évaluation :
2

Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.

HighTide C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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