Customer Reviews for U-Haul Moving & Storage at L St

6512 évaluations

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Make sure engine is serviced before renting out. Engine light was on entire time. Tech at the location said it probably needed oil, but sent me out anyway. There wasn't anything to secure dolly to while in motion.

LORIE T. 
Évaluation :
3

When I brought the trailer back the man did not check it in or anything which I was thinking was weird. Next day was getting multiple calls to return the trailer even though it was returned a few hours after renting it. Was a pin to make a few calls to get it situated.

JESSE S. 
Évaluation :
1

I am waiting on why I was charged 160 for the utility cart when I returned it

SUSAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R.  |  Expérience générale 
Évaluation :
5

I rented a trailer that was too small. Called and told to come by for a larger one. Exchanged trailers. No hassle. Great service!

David G. 
Évaluation :
5

The location is pretty large so I would recommend you have a system to let the counter person know there are customer waiting for pickup if they are in another area of the location.

William R. 
Évaluation :
2

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane l.  |  Premières impressions 
Évaluation :
2

The storage units they wanted to put me in were unacceptable. The last thing you need is problems when you get to your final destination. Not a big fan of online nonpersonal scheduling and ordering.

Duane L. 
Évaluation :
5

I am glad for the service I received, it was easy to access and the agent was knowledgeable. Great job

Gatwal M. 
Évaluation :
5

Great place all around, very helpful employees who go above and beyond for the customers. Thank you team!

Brooke A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA O. 
Évaluation :
5

Always the up most exceptional service from the uhaul team on 84rh in omaha nebraska.

BROOKE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Friendly staff. Clean equipment and great location

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA F. 
Évaluation :
4

Very friendly and effective staff

Liam E. 
Évaluation :
2

Packed the truck the night before and it rained that night. Roof leaked onto my inventory. Not worth it.

BRIANNA P. 
Évaluation :
2

A employee from this location called us to see when we were going to return the trailer. We had run into unexpected traffic due to a serious accident which delayed us several hours. The employee was extremely rude to us over the phone and hung up on us when we told him we likely wouldn't make it in before closing. Our overall experience with UHaul from start to finish was terrible.

ERIC T. 
Évaluation :
5

It went well. Thank you

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
1

I drove 32 miles. I put in 3 gallons of gas at the gas station right next door to match the level it was at when I left. I was still charged for 2 gallons of gas when I returned that truck. Either these trucks are getting 6 miles a gallon or you are trying to nickel and dime your customers and hope they don't notice. This is a terrible business practice just for Uhaul to make an extra 9 $. I have used Uhaul multiple times, but you have lost a customer going forward because you wanted an extra 9 $. Don't be shady to future customers.

BRENT M. 
Évaluation :
1

website did not say i would need a deposit to rent the trailer even with me putting my card in, and website told me total due at pickup, still have not got my deposit back and its been couple days, bank has no pending transactions or anyhting so its on your end, not cool with that. you stole money from me with no proof of even needing a deposit, your company stole from me will be looking more into this and possible legal actions

TREVOR E. 
Évaluation :
1

We drove 3 blocks to my son apartment loaded it went to leave apartment complex and didn't get out of parking lot oil light came on no oil in truck we called for help got none we tried calling place three blocks away for help no one answered phone we had to send someone there to tell them the truck had no oil they had the nerve to ask if we were sure it didn't have oil they sent one quart of oil for truck with the person we sent we had to add extra oil ourselves what a joke someone or everyone didn't do their jobs so we were left in100 degree weather with a fully loaded truck on our own Is that what you call good business

GARY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela N.  |  Premières impressions 
Évaluation :
1

My reservation was canceled twice without me doing so. Ended getting a 6 x 12 trailer. Had a huge problem they gave us to small ball hitch. Had to stop constantly to make sure everything was okay. Was late to getting to meet movers because of that and cost me and extra 150 $for waiting time.

Colleen G. 
Évaluation :
5

Continue to emphasis a sense of belonging for being a U Haul customer

Jerry M. 
Évaluation :
5

Nothing. Everything worked great.

wendy G. 
Évaluation :
3

The truck was 4 quarts low on oil when I left the building, and had very low fuel

MICHAEL D. 
Évaluation :
4

The staff was very nice, helpful, and efficient. I've used this location several times and it's always a good experience.

BAILEY R. 
Évaluation :
5

Awesome

MATHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
2

On line reservation wasn't found was ordered 2 days in advance, trailer not there when I went to pick it up. Had to rent a bigger more expensive trailer.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Surprisingly easy to return the trailer.

Steven T. 
Évaluation :
5

There was a huge line so the lady came and visited with us as soon as she could and let us go promptly.

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
1

I reserved a 15ft truck for 9am to pickup. The truck was not there at 9pm, I waited an hour until uhaul told me I had to go pick it up at a different location. This delayed my trip and cost me more to pay my hourly movers. The truck itself was fine outside of the terrible gas mileage. Overall awful experience.

Evan K. 
Évaluation :
3

I had issues with the mobile pick-up option and it close to 15 minutes to get my truck checked. Then I was expected to have the truck turned in on time even though I wasn't able to get the truck out of the lot despite me being early for the pickup time. Not sure what the good things about the mobile pickup are if you have to go into the store anyway to get the keys.

Logan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOUSAM B. 
Évaluation :
5

I suppose to have a truck at the 90 and Maple location. I showed up and they didn't have one. They called this location and got one for me. They were great!

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE S. 
Évaluation :
2

This company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!

JASON G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vickie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

The sales person at this location directed me onto the car dolly, and then he secured the car. When I arrived in Rogers Arkansas, the right front wheel was completely unsecured and the dolly was crooked under the car. I think this is a very very dangerous situation. I do not know what went wrong

SHARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM W. 
Évaluation :
5

Great Customer Service

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elieser B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jene E. 
Évaluation :
2

The wait time was terrible, there was only one person there and she left while there was a line and did not come back for about 20 mins. The truck I rented was a real rough ride, rougher than any U-Haul I've been in.

Sabrina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol K. 
Évaluation :
1

Truck was out of oil

COLE W M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

This location was great. Initially arrived upset since we had gone to a different Uhaul location and my reservation had been cancelled and was moved to that location. I explained I spoke with someone ahead of time to confirm locations and was misinformed. The L street location was great! Great customer service and speedy service!

MADELINE C. 
Évaluation :
5

Thanks for smooth service.

Doug D. 
Évaluation :
5

This location is set up well for pick up, return, and the interior store. They always have my rental ready; and quick to retrieve my return; and are friendly.

Heidi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
4

Truck had a hard time shifting. It needs a tune up

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
4

Took a bit to get help. Decent otherwise

ERIC P. 
Évaluation :
2

2 days late on loading with a 7 week advance reservation due to no empty u boxes, what I was told by Dynasty Movers who loaded them. Then someone changed my delivery dates without speaking to me. They tried to charge me 1 900 $on fuel instead of the 1 158 $per contract. Customer service the 800 number was useless, not informed or couldn't see what they needed to cause your computer system SUCKS. After I made several phone calls and damn near yelling at people, finally Mike called me to help. He paid the difference in fuel cost and got my stuff down to me in Missouri. The date was later than promised but earlier than what someone put into your messed up computer system. The only way I would use U-Haul again is if time didn't matter then they could do what they want. I wouldn't recommend U-Haul on moving their items UNLESS time didn't matter when they get their belongings.. To improve would be to open up the system so your customer service reps, who has to deal with us can see everything about the move.. I want to acknowledge one customer service rep named, Keanna. She was sweet, kind, comsiderate and patient with me. With her assistance we got the billing correct and I wasn't over charged, even though you all tried to bill my card but over the allowed amount, ha. Also thank you Mike who called from a 712 area code for getting my belongings to me..

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Answer the phone hire someone to speak to customers not a bunch of recordings.....

Fred V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA L. 
Évaluation :
5

The gentlemen who helped me were very nice

Cara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Your people were friendly and professional. Wouldn't change a thing.

MICHAEL Y. 
Évaluation :
2

Employee helping with return didn't seem happy or like he was wanting to be there. Bad attitude

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margret S. 
Évaluation :
1

The billing is not ethical

gaamr K. 
Évaluation :
5

Your service was excellent. Thank you

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L. 
Évaluation :
1

They did not pull the truck up to the door I had the key and was to look for it by pushing the unlock button. Plus when I dropped it off I waited 30 minutes inside until I seen a employee to help me.

MICHAELA C. 
Évaluation :
2

Pre-check-in process is poor. Directs you to the vehicle, then has you come back in for the keys. Charged for gas, even though the vehicle was refueled. This is very frustrating for people.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY U. 
Évaluation :
1

Was over charged on my card. Told truck was not at fuel level from when picked up. Not true there was the same fuel level when I dropped off

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel S.  |  Expérience générale 
Évaluation :
5

After checking in on line took 10 minutes to check in and hook to trailer at uhaul. Dropped off after hours with no problems

Carl S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kassandra A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
1

The general manager was helping someone else while we were there. He did assist us but as of right now I am concerned as what was discussed about pricing and accommodating us due to Uhaul's issues on not reserving appropriately. We do have 2 storage units that I expect to pay same pricing as what I had for the storage we were to receive. As of right now the website does not show that. So now I will get to make additional phone calls to get this rectified.

Lincoln P. 
Évaluation :
5

Better signage for trucks and trailers should be parked upon returning equipment.

RICHARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLIE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacobo G. 
Évaluation :
5

Great staff! Enjoyed the interaction and friendliness

Brian S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEYSANH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristopher K. 
Évaluation :
3

The wait at the office was long. They have two gentlemen at the desk, but they need to process vehicles too. There were four vehicles waiting to be cleaned and recycled. I think the office needs more help

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa S.  |  Premières impressions 
Évaluation :
1

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille B.  |  Premières impressions 
Évaluation :
5

Staff was very nice and accommodating!

Petra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

melvin g.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooklynne K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H.  |  Expérience générale 
Évaluation :
3

I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.

Levonia N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jamerio m.  |  Expérience générale 
Évaluation :
1

I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.

Amanda F.  |  Expérience générale 
Évaluation :
2

We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.

Barb F.  |  Premières impressions 
Évaluation :
5

I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave

David S.  |  Premières impressions 
Évaluation :
5

My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.

Patrick M.  |  Expérience générale 
Évaluation :
3

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger G.  |  Premières impressions 
Évaluation :
1

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

Jack S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agnes R.  |  Expérience générale 
Évaluation :
5

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

PATRICK M.  |  Premières impressions 
Évaluation :
5

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

dawn f.  |  Premières impressions 
Évaluation :
5

John & the other associate was very helpful.

Diana W.  |  Premières impressions 
Évaluation :
5

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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