Évaluations des clients U-Haul Moving & Storage at Lamar Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lamar Ave

Cote générale :

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Kimberly W.
Évaluation :

I will go to Penske!

ANGELA J.
Évaluation :

Qualify your inventory at each location prior to making a secured reservation. This is an inconvenience to the customer when the vehicle is not available. If you are an essential service provider, your standards and practices are subpar. Personnel should be trained. Personnel should never engage in conversations about customers in front of other customers. Very distasteful. This was an awful experience and I will not use Uhaul for anything in the future.

ANTOINE S.
Évaluation :

I think this uhaul SUCKS!!!! I was scheduled to return the equipment after hours and was charged extra money for returning it late but noone was at the location. I was charged an extra fee for no good reason. I hated it....I hate uhaul of Memphis. I wouldn't refer my dog a dog house there for the treatment I received. Customer service was rude and unhelpful as well.

LARRY H.
Évaluation :

N/a

Mercy H. | Expérience générale |
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Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Vincent N.
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Even though there were a few mechanical issues solely due to the weather, your staff did more than enough to accommodate my family and I in a timely manner. For that I am forever grateful.

MERCY H.
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Given the Location~It Was Great Customer Service

Pamela S.
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Le client n'a pas laissé de commentaire.

Antonio R.
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Reservations tell you that you have a truck reserved get there and find out you don't was very upset had to drive a 10 foot truck when I reserved a pick up truck

Karen S.
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Le client n'a pas laissé de commentaire.

ANDREW T.
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Le client n'a pas laissé de commentaire.

Anthony H.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Derrick T.
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N/A

MARCIA D.
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Le client n'a pas laissé de commentaire.

C H.
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Le client n'a pas laissé de commentaire.

Tony S.
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Continue teaching renters how to park the trailers.

Michael W.
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Everything was fine

Jason M.
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Le client n'a pas laissé de commentaire.

LOUIS M.
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I always on point!

C H.
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Very friendly and helpful staff!

RALISA S.
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Le client n'a pas laissé de commentaire.

Laura W.
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Le client n'a pas laissé de commentaire.

Latanya W.
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The gentleman who was there when I picked up the truck and the one who handled my return were both friendly and professional.

Darius S.
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Thank you 😊

Jacob W.
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Recommend products to customers and their needs with the move

Eunice N.
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The service was great! The clerk that waited on us was very patient, friendly and helpful. She gave me a better drop off point, that was in Georgia ,from the original reservation that saved me time and a few dollars. She went over our contract, made sure I understood, and answered all my questions! Excellent!

Bryant H.
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The service was fast and efficient. The workers also took extra care to make sure the truck i used was clean from the previous owner.

sharon s. | Premières impressions |
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Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

Doris J.
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Nothing for now, everything was excellent .

Tanisha B.
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Customer was good

Dezerea B.
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The location I rented from was wonderful however, booking needs a little work. An employee scheduled me to pick up a truck in Southaven Ms, where I arrived to find out there weren't any trucks at that location.

Alfred G.
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Don't charge for mileage and rental thanks

Melanie M.
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The personnel were Professional, and helpful... Thank You.

T M.
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Inform customers while in office or sooner than when customer is in truck and about to leave in regards to texted information pertaining to links to be completed before 10 minutes expirations.

Kiara A.
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Le client n'a pas laissé de commentaire.

Jimmy B.
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Keep up the good work,had no problems,the staff was more than helpful,my wait time was minimal,and the workers really cared for the customer's,was a good experience.

sharon M.
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Le client n'a pas laissé de commentaire.

LORI P.
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Reserved the truck online the previous day; came to pick up truck, none available at my reservation time. Offered me to go 21 miles to pick up a truck and do a one way; never offered to credit account for going way out of my area. Moved my reservation to the next day (today). No dollies available, representative not pleasant nor friendly. My alternate driver noticed the miles on the truck did not match the miles on the slip. It was 4 miles over. When tried to bring to representative attention, he waited 6 minutes and just left. So i was charged 4 miles i did not use. Upon return the rep tried to say we returned the truck dirty. The truck was dirty already and engine wouldn't start a couple of times. Just overall disappointing.

Kathryn L. | Expérience générale |
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I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Grace H.
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Le client n'a pas laissé de commentaire.

ALICIA J.
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The employee that you had closing your Lamar location in Memphis, TN was absolutely no help at all. She acted as if she didn't want to be there. She had a nasty attitude and was watching movies on the computer.

MARY W.
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CUSTOMER SERVICE IS LACKING. MAKE THE CUSTOMER WAIT UNTIL THEY ARE FINISH TALKING TO EACH OTHER(COWORKERS). TAKE THEIR TIME CHECKING YOU IN AFTER YOU RETURN THE TRUCK.

teresa B.
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Le client n'a pas laissé de commentaire.

mattie M.
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Nothing, everything is in place. Good job

WALTER A.
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Le client n'a pas laissé de commentaire.

Trevor M.
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Le client n'a pas laissé de commentaire.

ANTONIO R.
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Le client n'a pas laissé de commentaire.

Robert S.
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This location was not where I had originally reserved a truck so I was initially concerned when the pickup location changed. I found, however, the personnel at this location were very efficient, timely, and provided excellent customer service. I highly recommend this location.

jennifer W.
Évaluation :

They were very helpful and professional.

Shante D.
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Le client n'a pas laissé de commentaire.

Patricio G.
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Le client n'a pas laissé de commentaire.

Janice F.
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My overall visit and service online and in person was Excellent and fast....Thank you

Justin R.
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Great staff, very friendly and helpful. I use this location for my business and personal needs.

Marryanne L.
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Le client n'a pas laissé de commentaire.

Rayshundre J.
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Le client n'a pas laissé de commentaire.

Julie L.
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Service was excellent

Richard H.
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Be a little more costumer friendly! No greeting or smile

Timothy T.
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Le client n'a pas laissé de commentaire.

Janette B. | Expérience générale |
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It was upsetting to not be given a downstairs unit as requested. I’m disabled and storage was upstairs and very difficult for me.

TOMEEKA W.
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Le client n'a pas laissé de commentaire.

CALVIN S.
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Just have one of your area supervisor to inspect that truck I rented and get back to me.........

LARRY H.
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Customer service is great

Lauren S.
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Le client n'a pas laissé de commentaire.

Tennia W.
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Staff was very helpful and friendly. The wait time was not long and return was just as easy. Would recommend to my friends and family. Will use again.

Valorie V.
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Le client n'a pas laissé de commentaire.

deliesha C.
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Le client n'a pas laissé de commentaire.

Ruth C.
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I have rented from u haul several times and have always been satisfied..There was a problem with my reservation this time... but it was taken care of. I thank you.

elizabeth S.
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Le client n'a pas laissé de commentaire.

Larry B.
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CLEAN and SANITIZE the interior of the truck cab!! It was very nasty. The driver's door had a big bullet hole in it, pretty typical for Memphis though, so I thought that was funny, but the door panels, arm rests, cup holder, floor mats, and steering wheel were sticky and gross, and were filthy. The faux grain in the arm rest was highlighted by months of neglect with human body oils and dirt. We had to take a soapy wash rag and cleaner once we got home to wash every thing down before we could ride in it. It also smelled. I had to clean all of the widow, mirror, and windshield glass inside and out before I could see clearly. I would never ask someone to pay for using something so nasty.

ketorra W.
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Le client n'a pas laissé de commentaire.

Shatyra J.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

John H.
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Robert was very professional when I rent a 6 x 12 trailer from this location. The entire team was happy positive and it was a great experience.

Herman O.
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Le client n'a pas laissé de commentaire.

Josie A.
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These comments I'm about to seems is not about a specific location but the company as a whole. I reserved a truck on 09/21/20 and the day of me getting the truck I received a call 8 minutes before I'm getting ready to go get the truck and representative contacted me informing me that no trucks were available at any location and she stated that she didn't know how I was able to reserve a truck because there was none available. I called around and I found and this location had one for me. I don't appreciate your lying disrespectful representatives. The Lamar location everybody was great. Thank you to the staff on Lamar for making my day. Please update your systems to make sure when people do reservations that they don't have to go through what I went through. It makes Mr not want to do business with Uhaul ever again!!!

Kyanna F.
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Le client n'a pas laissé de commentaire.

David B.
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Nothing. Everyone were wearing masks correctly, were helpful, friendly and the process was very quick.

Terri B.
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Le client n'a pas laissé de commentaire.

amer abdo A.
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So bad also the ford truck spend alot of gas

Jamerson P.
Évaluation :

Stop charging me twice because of the lazy employee that works at night at the Lamar Ave store Memphis,Tn., the guy with the glasses is the man, but the female with the attitude should be outside hooking up trailers, 6:45 pm I show up she wanna go back and forth for five minutes about I was supposed to be back at 6:30 then after I told her she's going to let 7:00 catch me, she then proceeds to tell me “you can do it yoself on yo phone “, I told her I tried last time you wouldn't open the door at 6:50 ,, she then made me walk back to my truck for the paperwork, that she didn't need seeing as though she had just pulled it up on her computer screen, luckily as I turned around I saw the gentleman I spoke of who said man I don't know why you even went in there in the first place, took him all of one minute to do it I got charged twice because she wouldn't let me and 3 other customers in because it was 6:47 telling us all through the door do it on ya phone!! This is unacceptable when your employees bad attitude costs me money and could very well cost your company a paying customer and would like someone from finance to contact me ASAP

Steven F.
Évaluation :

I returned the rental truck the next day that Sunday and they called and claimed that they didn't have it. I put the keys in the drop box and the staff claimed they couldn't find it but I turned it in yet they found it and said that they were going to view the security cameras from that date. They have not returned my call and they're charging me over $550 !!! I'm highly upset because the truck had been returned.

ALEEAH B. | Premières impressions |
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Miss Jasmine was amazing! The process was easy and straight forward

EZZARD J.
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People there did not speak no one was friendly

Kecia G.
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Le client n'a pas laissé de commentaire.

Alexander J.
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Extremely easy to set up and great service from both employees. My phones location was not working, so I was unable to check in, but an employee helped me finish the process.

Robert W.
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Met my needs and expectations!

Anjellica D.
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Proper cleanliness of truck and store

Andrew C.
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Le client n'a pas laissé de commentaire.

Phillip G.
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Le client n'a pas laissé de commentaire.

Leesa T.
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Le client n'a pas laissé de commentaire.

melody S.
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The was very friendly and professional

Jesse M.
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Le client n'a pas laissé de commentaire.

Paul B.
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Le client n'a pas laissé de commentaire.

AUBREY M.
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The tail lights don't work..

Theresa N.
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Le client n'a pas laissé de commentaire.

Levitta L.
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Le client n'a pas laissé de commentaire.

Valencia B.
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Le client n'a pas laissé de commentaire.

lee J.
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Le client n'a pas laissé de commentaire.

john A.
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Customer service was horrible

JUANITA W.
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Le client n'a pas laissé de commentaire.

Jessica F.
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The general manager was the nicest, as well as, the young lady that helped me pick up the trailer. The GM helped me trouble shoot a lights issue. He was so patient and helpful and I am not completely sure where the issue was (my truck or the trailer), but we got it up and running and I was then comfortable taking the trailer over 600 miles.

Angelica M.
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Le client n'a pas laissé de commentaire.

Tobie H.
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Le client n'a pas laissé de commentaire.

WILLIAM F.
Évaluation :

Le client n'a pas laissé de commentaire.

Joy R. | Expérience générale |
Évaluation :

The ceiling was leaking and all my things got molded!!!!

Curtis T. | Expérience générale |
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I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Jessica D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janette B. | Premières impressions |
Évaluation :

The place has a lot of trash lying around and the lot is so full you can’t navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it’s just the place was disorganized and quite a mess.

shelia w. | Expérience générale |
Évaluation :

Ya'll Rock #1

Shuan F. | Expérience générale |
Évaluation :

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

MARLENE F. | Premières impressions |
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Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

Patsy W. | Expérience générale |
Évaluation :

This place was convenient and the staff friendly.

ADRIANNE G. | Expérience générale |
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this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

Yoni Z. | Premières impressions |
Évaluation :

Staff was friendly & professional

VANESSA J. | Premières impressions |
Évaluation :

Very good service.

Kenya J. | Premières impressions |
Évaluation :

Staff was nice, welcoming & helpful

SHANNON W. | Premières impressions |
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SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

CaSandra W. | Expérience générale |
Évaluation :

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

Mary Lou M. | Réservation |
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Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Antrolique S. | Expérience générale |
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No comments

ashinik j. | Expérience générale |
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Thanks

Edward W. | Expérience générale |
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Good experience

Kevin S. | Expérience générale |
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Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change

Bryon B. | Expérience générale |
Évaluation :

I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails

Non reviews have been submitted for this location.

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