Évaluations des clients U-Haul Moving & Storage at Larkin District

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Larkin District

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William M. le

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Great service from the two employees working there.

David L. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Check in was easy Staff was professional and friendly ..Return was the same and well organized Thanks for a Great Location

Matthew O. le

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Nice and clean store. Friendly service. Large lot for easily picking up trailer.

Ornella S. le

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The employee at the desk was great. Forgot her name though.

MATTHEW B. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Best U-Haul location to utilize in my opinion. Employee was BEYOND helpful, informative and courteous.

isala B. le

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Make sure quoted time for arrival is correct and provide partial refund for delay/inconvenience.

Kevin R. le

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The sales team at this location was very informative and polite.

Ivette C. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

Sheraz A. le

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Le client n'a pas laissé de commentaire.

Darrell K. le

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The location is undergoing renovation, so it is understandable that things are a bit disorganized. However, I waited several minutes in the drop off area where it said to wait with your vehicle. I finally went inside. I suggested to the manager that he should put a sign up to let people know they need to come all the way around the building and inside to return the vehicle he said he was not authorized to put up a sign. I certainly hope your company would consider empowering their employees to make good decisions to improve customer service.

Dominic L. le

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We'll be back

Harvey M. le

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Your employee Isaiah is a keeper. He gave us great service when we picked up the trailer. When we dropped it off I hooked up my personal trailer and it had no lights. Within 10 minutes he diagnosed the problem to a fuse, replaced it, and we were on our way. What an asset he is to U-Haul.

michealangelo V. le

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Le client n'a pas laissé de commentaire.

diane S. le

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Computer transactions were slow

Donald B. le

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Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name

Dennice H. le

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Girl was very nice that took care of me.

Adegboyega T. le

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Le client n'a pas laissé de commentaire.

Duane P. le

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The vehicles windshield wipers didn’t work properly. The truck shook real bad at anything over 55 MPH. The check engine light came on. And the worst thing was the god awful smell that came out of the heat vents. Like rodent died in there or something. We use your vehicles often with no issues. This time it was horrible

Randy H. le

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Every time I have used this location, I have had problems. If I had other choices, I would never use uhaul again. I’ve been over charged the last 3 times I’ve used them. Very unprofessional employees. The equipment has been fine, but the overall experiences have been extremely unpleasant.

Marilyn B. le

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Le client n'a pas laissé de commentaire.

Loretta C. le

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Service people were soo kind and accommodating.

Sergio L. le

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It took innumerable calls to clarify things. Information from the multiple U-Haul staff members was contradictory at times. I chose U-Haul because there's no actual competition but if there was, I'd choose it next time.

Tammi F. le

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I left saying that I would use this location again.

Chris L. le

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They need to work on the return process better! Have someone in the customer entrance location instead of the showroom.

Michael Z. le

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Le client n'a pas laissé de commentaire.

Alyssa R. le

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Le client n'a pas laissé de commentaire.

thomas C. le

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Le client n'a pas laissé de commentaire.

Colleen Y. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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NOT TO HAPPY

Matthew P. le

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Le client n'a pas laissé de commentaire.

Tahawna R. le

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I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.

Demetrius A. le

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Over experience was great! Sales associate was a big help with helping get all the equipment I needed!! Will be doing business again

Dorothy W. le

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Le client n'a pas laissé de commentaire.

ARACELIS V. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Traci W. le

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Although the van was clean as no dents or dings. There was a problem with the key and ignition. We stopped to put gas in the van,turned off the van and took the key out of the ignition. Could not get the key back in the ignition. We called the number on the contract and were shuffled back and forth to other person's after 20 minutes of trying to start the van up and blocking a usable gas pump we finally got it started. Brought it back and didn't mention it because we just didn't care at that point I guess we were mad because if there was a problem with key and ignition we should have been told ahead of time how to resolve it if it happened

Shalinda M. le

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Iris and Tom took care of me. They were great!

iris L. le

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Le client n'a pas laissé de commentaire.

Erica C. le

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Awesome! So easy and so much cheaper that other companies. Thanks

lisa M. le

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We enjoyed dealing with Darren & Carolin they are wonderful. We were kind of demanding and they always accommodated our requests. Have already told many people about the Uboxes.

MARTIN W. le

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Le client n'a pas laissé de commentaire.

Jackie H. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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I feel you are at 100% Excellent

Kathryn B. le

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Hidden fees didn’t appreciate when was changed extra for services that I didn’t ask for.

lisa M. le

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It was a great experience having the U-Box. Will recommend to anyone needing storage or moving.

Micheal B. le

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Le client n'a pas laissé de commentaire.

MAURICE B. le

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Le client n'a pas laissé de commentaire.

James W. le

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The location was very good. Uhauls process was very poor. The computer systems weren't working which made it take more time than needed. Also due to Uhuals poor planning I had to be upgraded to a larger trailer which cost me more tolls and more gas.

Adiba S. le

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The staff didn't mention what was included and what will be billed later. I was charged for pads and dolly .

Matthew S. le

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Le client n'a pas laissé de commentaire.

Dorothy B. le

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When I arrived with my helpers we found the storage room that I paid for locked. I was not given a key to access it. I had assumed that the key must have been on the same ring with the truck key but it was not. Luckily security came and removed the lock after verifying my paperwork. I was very disappointed that I was left without a key. The office was closed. I would have had to pay my helpers for another day. I was going to lock the door of the truck and return the next day. Other than that the young lady was very helpful, I'm sure it was just an oversight on her part about the key. I would not want her to get in hot water because of this, just remind her to be more careful.

Chester M. le

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Remove the return process

Maristell S. le

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Amazing customer service and clean facility.

Michael P. le

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Le client n'a pas laissé de commentaire.

SABRINA R. le

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Customer Service rep was quick and proffessional while serving multi customers.

lorela F. le

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nothing you guys were great to work with and affordable

Jahaun C. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Le client n'a pas laissé de commentaire.

Jerome D. le

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Clean the seats

Joan S. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

Susan P. le

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Le client n'a pas laissé de commentaire.

Jimmie T. le

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Le client n'a pas laissé de commentaire.

Gregg T. le

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Very disappointed I was charged a full extra day. I used the after hour app to return the trailer which was easy and convenient. I was charge a full extra day which does not make sense because I returned before next business day and my 24 hour period ended after closing time. Please respond Thanks Gregg Tomani

Kera R. le

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Le client n'a pas laissé de commentaire.

Elijah R. le

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The people here are very friendly.

Christopher T. le

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The person renting the truck before us was due to have it returned on 8/4/19 at 8:50am. Our reservation was scheduled for pickup at 9am. I first do not think that a 10-minute window is enough time in between appointments. I was extremely angry to be told UPON ARRIVAL to the pickup location that the person wasn't there yet. In my opinion, a phone call should have been placed to me to notify me - I could have done another errand during the 45+ minutes I waited at UHaul. The staff was nice however made excuses for the customer, stating she was "a regular" and doesn't usually do this. I would hope that this customer was charged whatever late fee would be associated with a late drop off.

Lydia R. le

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Le client n'a pas laissé de commentaire.

Kayla C. le

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The girl who checked me out was friendly and knowledgeable

Keith N. le

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Le client n'a pas laissé de commentaire.

Garfield W. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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Paula was great and very helpful!

Mark G. le

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Le client n'a pas laissé de commentaire.

Kilho S. le

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The worst experience ever!!! I am not complaining the service from the specific location but Uhaul itself. It keeps charging me additional costs. You will finally pay a way more than what you expected.

Sharon B. le

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Your receptionist on the phone didn’t know you have trucks for 3 passengers. The first location I was assigned to on Jefferson Avenue had a truck that was dirty and tires that were worn. I was told all trucks are dirty. The salesman was accommodating and he found another location for us. The information given to me was not completely forthcoming. I was told the price was one price then I was told another price later.

Ariel L. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Brandon Z. le

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Le client n'a pas laissé de commentaire.

Edward K. le

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Great service nice facilities

Patrick S. le

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Le client n'a pas laissé de commentaire.

Raul C. le

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The truck I used needs alot of attention. The transmission is about to be done.

Heidi M. le

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The lady I dealt with handled the situation considering, however there was a very long wait from the time I walked in until I left. The computer systems were freezing, one girl didn’t know what she to as doing so the lady helping me was trying to do both things. The trailer lights were working (they knew ahead of time) and simply needed a new wire assembly. Staff was friendly but the whole process was chaotic.

Teddy B. le

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You can't possibly do better. The people are great, the service is great and the trailer was stable and safe! Thank you!

Robert C. le

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The company never reviewed with my how to properly pack the trailer or the speed restrictions. When we got on the road the trailer was swaying all over. I called uhaul about it and they told me They should have reviewed this with me. I drove across the country with it and felt like my life was threatened the entire 48 hours. Also, The trailer had a nail in it the tire and was flat a few hours after we got it. So when we were ready to go we were delayed 3 hours waiting for the person to change it. The person who did change it never called to tell us that he was there or that he finished. So I had to call uhaul again and see where the person was, then they told me they had already changed it. This delayed our trip much more. I was very disappointed.

Carmelo R. le

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Le client n'a pas laissé de commentaire.

tom J. le

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Wish it was closer to my home for pickup, but it did the job.

Barbara H. le

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Le client n'a pas laissé de commentaire.

Stacy P. le

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Le client n'a pas laissé de commentaire.

Tomas R. le

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Ensure to specify pick up and drop off at the same location or additional fees apply

James B. le

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Great easy drop off very helpful staff

annette B. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Kim G. le

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I had to guaranteed reservations and both of them got screwed up. The only redeeming factor this time this time was that I received the $50 credit for each of the screwed up reservations. I received one of them and waiting the other.

Anthony M. le

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It was hard to get a move done in four hours the last time i rented i had 24 hours?

Judy R. le

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Israel? Gave us fantastic customer service!! Thank you!!

Makoto N. le

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Le client n'a pas laissé de commentaire.

Mike B. le

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almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.

Mark L. le

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Le client n'a pas laissé de commentaire.

Nathan G. le

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GPS locator when picking up truck

Mark S. le

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Le client n'a pas laissé de commentaire.

KATHRYN D. le

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Le client n'a pas laissé de commentaire.

Hiram Walter Y. le

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I returned 6 packing pads and 2 rolling dollies early. Check out person did not update the contract. (He just left a note on the Contract). Check-in person could not find note. Added 25 minutes to destination check-in. 1-800 helped work it out. Truck great, 2000 miles driven.

jerry M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Dale H. le

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Le client n'a pas laissé de commentaire.

keshia m. le

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Allen was super cool! He definitely have great customer service!

EMILY E. le

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Excellent customer service!

Efrain R. le

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Exellent service and the guys friendly and helfuly peoples. I recommended 100%

jamie r. le

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Very helpful!

Sonja S. le

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The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.

Michael F. le

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I have already sent in a review, but continue to receive emails asking for review.

Michael F. le

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Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!

Kristin M. le

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great customer service

Matthew H. le

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Good staff.

Michael K. le

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Had multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.

Amit J. le

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I tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.

James M. le

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Great experience.