Customer Reviews for U-Haul Moving & Storage at Larkin District

906 évaluations

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The one negative was the woman behind the counter. She was working with another customer but stopped what she was doing to be nasty to us about where our personal vehicle was parked. instead of nicely telling us that our vehicle was in not a customer spot she basically scolded us about it in an abrasive manner. She could have nicely told us we needed to move it before leaving with our rental. You couldn't see the markers for the customer spots due to the snow and were parked next to one of the uhauls on the opposite side of the lot

Jennifer K. 
Évaluation :
4

They had what I needed. This was not the location I chose . But the site was clean and professional

Romona W. 
Évaluation :
3

Better tires for winter driving

KENNETHF R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F.  |  Expérience générale 
Évaluation :
5

Consider prorating the storage . I had to pay for an entire month because I took my pods out one day later than the end of month

Karen N. 
Évaluation :
5

I'm glad you're doing well and hope everything stays the same

LYNDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas M. 
Évaluation :
5

Renting equipment from this uhaul location could not have been any better. Clean store, right pricing, & friendly staff. Carolin runs a professional operation & I will mot go to another store for my equipment.

WILLIAM P H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne S. 
Évaluation :
4

Didn't like them using their personal phone to photograph my I'd. Mike is a tool, Kevin is cool.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE ALAN JR S.  |  Expérience générale 
Évaluation :
5

Very Satisfied ☺️

Aaliyah J.  |  Premières impressions 
Évaluation :
5

Really nice service' guys outside n inside ‘

MUHAMMED I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karine A.  |  Premières impressions 
Évaluation :
5

No need for improvements. This location is running like a well oiled machine. All the employees are friendly, courteous, and go above and beyond for the customer. Hands down the best UHaul in the Buffalo area. Keep up the great work!!!

Elay O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilka O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN M. 
Évaluation :
5

All staff members are kind and friendly. Very informative and are able to answer all of my questions.

REBECCALYNN S. 
Évaluation :
5

1st time at this location. It didn't exist when I left town 12 yrs ago,but I was impressed with everything and everyone there. Quick service and with a smile. I recommend them for sure.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L.  |  Expérience générale 
Évaluation :
4

I opted for moving help. But the uhaul in RI said it is self move and wasted a lot of my time. Initially they even said that the box didn't arrive. Overall it was very bad experience with U-Haul. I am not sure if I will do it again.

Nidhish J. 
Évaluation :
5

Staff was wonderful

Eileen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA LYNN K. 
Évaluation :
5

The manager was awesome and quickly fixed an issue that came up.

Desmond M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kharizma C.  |  Expérience générale 
Évaluation :
2

It takes forever to rent a truck when it should not especially if I am renting a storage unit. You should not give out truck rentals based upon expected return dates but instead of when the trucks are actually returned. I based my moving for my employment based on these dates, however, those are not accurate in your database. Not to mention the super small storage units uhaul offers for a free month. This should be based off of the truck size that is rented not what you have available. I had an extremely hard time fitting a 26 foot truck rental into a space that is meant for a 2 bedroom apartment. Im sure guys can do better and since I manage 200 ppl on a daily basis I do not understand the barrier here. Merci.

Linnea M.  |  Expérience générale 
Évaluation :
5

Great and easy service. Thanks!

Ruben C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MDIMRAN A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keishla S. 
Évaluation :
5

Kevin was very helpful with checking out the vehicle, and the return was simple. Carolin Doyle is doing a great job managing this location.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasheena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik C. 
Évaluation :
5

Great service; thank you!

MITCHELLALEXANDE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA MARIE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle c.  |  Expérience générale 
Évaluation :
4

Very friendly and helpful staff, if I ever need to rent a uhaul again this is the location I will go to.

MIGUEL M. 
Évaluation :
5

Very nice people and everyone was awesome

LYNDA L. 
Évaluation :
5

Everything was great. Very efficient and great selection of moving supplies.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M.  |  Premières impressions 
Évaluation :
5

Service was great, Employees were really friendly and helpful.

TATIYANAC H. 
Évaluation :
1

665 perry st at that location, the manager was fraud. Guys don't take u haul rental from this location because they all lied. From me, for 18 miles they charge &90.00. Whenever I took the truck they told me I have to pay 45$ for 30 miles but I just done only 18 miles and they charge $90 dang what kind of fraud managers is that Wtf I won't take the rental from that fking locating. That location manager was fking bullshit

ZAHID HUSSEINBIN M. 
Évaluation :
4

The clerk in the shop was holding down the fort all by himself and doing a good job. He was considerate and friendly, taking a moment for a friendly chat before he had to get back to work. Very professional!

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRAMICHELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea M. 
Évaluation :
4

Very well maintained, more containers needed because you definitely have this job hands down

Monica L.  |  Premières impressions 
Évaluation :
2

I was NEVER given an access card or code to get in after hours had to go and hope a door would open the facility was clean and climate controlled but not rodent controlled if storing anything there again would make sure it could not be destroyed by rodents which some of my things were

Laura D.  |  Expérience générale 
Évaluation :
4

Trying to contact local offices is very difficult but the employees at Perry St in Buffalo were pleasant and easy to work with.

Monica E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCEARTHUR B. 
Évaluation :
2

Last time I used uhaul only cost me $40 Same amount of miles — this time it cost me $70 !!??

JOSEPH J U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVISE JR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE DYRELL W. 
Évaluation :
1

All in all a terrible experience!!! Multiple arrival dates missed. It seemed no communication between agents. Then to top it off a monthly charge applied for rental for a month i would not!!! have the box.Much frustration and aggravation and lost time.TERRIBLE EXPERIENCE ..NICHOLAS GRIFFO

Nickolas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose L. 
Évaluation :
5

Knowing how stressful moving can be and I'm a first time storage user all the staff and management was very helpful and assisted with making me feel less nervous about the whole thing. I'm very thankful....great customer service  I've already told people to try there if they have any storage needs.

Serena S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Excellent customer service.

MICHAELJOSEPH P. 
Évaluation :
4

The truck was nice and clean, worker was super good . Only issue was difficult to start truck due to so much wear on Ignition.

MICHELLEM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahni A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

P JR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW J. 
Évaluation :
5

I did not like that there were other products in the back of the truck that got in my way. I would have ordered a utility dolly and pads hand gloves if I needed them. I was really troubled by that. The positive is that at the Perry Street location they were amazing they did everything they could to make it easy and seamless. It takes a lot to impress me but I was really impressed by how that location operates.

Donald M. 
Évaluation :
5

We had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.

Carrie K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA M S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH ROSE H. 
Évaluation :
5

Very friendly good attitude and ready to serve A+++++

LEOPOLDO G. 
Évaluation :
5

The young woman that took care of me was excellent !!!!!

PAUL ALBERT B. 
Évaluation :
5

Everything went extremely well. The crew there is very customer friendly and extremely helpful. I'd def be using this location again!!! Keep up the great work guys

Elay O. 
Évaluation :
3

When I arrived to pick up the truck, there was no gas in the truck so I immediately went to the gas station. I brought the truck back with the same amount of gas that was in it at reception and was charged. I don't appreciate that not one bit

OLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

It's impossible and frustrating to not be able to find a phone number to contact the install facility. The online scheduling booked me for a Sunday and I drive an hour to get there only to be told that they don't do installs on Sunday! Not their fault but it is Uhauls for not having any numbers listed

Vincent O. 
Évaluation :
3

The only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE C. 
Évaluation :
5

Just a small thing just clean inside of trucks windows.

Pearlie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Delivery was delayed twice , a total of 3 days... finally arrived. No problems with delivery people ( rob in buffalo and summer in naples ) john in ft meyers took care of the problems very professionally...

Gary G. 
Évaluation :
1

I was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.

Jesse Z.  |  Premières impressions 
Évaluation :
3

Given truck on empty, not good that customer has to go get gas first thing! Could only go 14 miles before having to get gas!

MICHAELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy T.  |  Premières impressions 
Évaluation :
5

Thank you for end-to-service provided by your Proffessional teams.

Rohit T. 
Évaluation :
3

Staff member was very helpful in helping me remove my pin in my hitch since I lost my key to it. Super nice guy But my son in law lost his wallet at the store parking lot(he thinks) and he tried to call the store and he got the corporate line which was no help to him and I guess they said they tried to call the store manager to ask him if they seen it but some how names got confused or something. He drove back there to talk to someone and they where helpful but his wallet wasn't there. They said in that neighborhood it would be gone in minutes. Luckily he canceled his cards and only lost $130 in cash. Thanks

CHRISTOPHER T. 
Évaluation :
5

Extremely fast and friendly

David J. 
Évaluation :
5

Very nice service personnel and very nice well stocked site.

Richard J. 
Évaluation :
5

I dealt with the in charge Miss Caroline. She was excellent in her dealings. Très sympathiques et professionnels. She didnt over charge me and didn't give me any false infos as i have encountered in the past somewhere else. It was a peaceful and clean place. I gave her A+.

Tabassum M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavern W.  |  Premières impressions 
Évaluation :
5

Smooth as silk. No changes needed 🙂

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITHYVONNE C.  |  Premières impressions 
Évaluation :
1

The service I have received from UHaul has been horrendous. I have yet to have my concerns addressed from my move over 8 weeks ago. It is impossible to get anyone on the phone without holding for 45 minutes or more. I have been charged incorrectly more than 3 times amounting to hundreds of dollars. Even though the conversations are recorded, I have yet to have anyone able to hear the conversations from my booking for confirmation. My experience with UHaul has been the worst part of any move I have ever made.

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRYW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
4

The workers were so willing to help me with the services I needed

Jamika J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEY FRANCES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
3

Truck was in bad condition. Interior smelled like cigarettes. Truck struggled go get to 50mph Steering was lose, the steering wheel had a lot of movement before anything happened Alignment was off. Had to keep wheel turned to the left on order to keep truck straight

MICHAEL ANTHONY R. 
Évaluation :
4

This was a clean, conveniently located facility. Employees greeted is and provided efficient and correct service. Truck was there and ran fine. Merci.

Holly T. 
Évaluation :
5

The employees always make renting trucks easy. They are always curtous even while being busy with others in line.

DEANNA M F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

S.O.

mandel G. 
Évaluation :
5

Rien

Mike B. 
Évaluation :
5

Extremely helpful staff at your perry st location in Buffalo ny. Merci

CAROLYNJOAN S. 
Évaluation :
3

We had to search for an attendant to help us with the return of our trailer. Once a girl came out she just motioned for us to back the trailer up into a space. She pulled the trailer off and essentially just said thanks. We had no idea if we needed to sign anything, if we owned anything, or if we were good to go. We just drove away.

ISAAC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

Every thing was very clean and in good shape.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNYSUE T. 
Évaluation :
5

I had a great first time experience. I will definitely go through these guys again. Great customer service, friendly, they answered all of my questions. I called the day before my reservation and spoke to someone who was so helpful. I can't say enough how wonderful my experience was.

Amanda S. 
Évaluation :
5

Very quick and friendly

RONALDDOUGLAS R. 
Évaluation :
5

Rented a 15' Truck to move 50 storage bins across town. Got a reservation online. It was ready for pickup at the appropriate time. Both employees I dealt with were nice and polite.

Brian P. 
Évaluation :
5

Make sure tires are ok there was a3/8" bolt 🔩 in tire I noticed when I did walk around

MICHAELROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLYJANINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLEC W. 
Évaluation :
5

I rent a lot of trucks and vans. This location is by far my favorite and most reliable

Leah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASZEY TAJE W. 
Évaluation :
3

We have always used U-Haul for in-town moves. This was an across the country move and it went smoothly. U-Box was delivered on time, picked up on time after loading, and arrived at the destination soon than expected. Staff at both locations were most helpful and courteous. Will use them again and thank you!

Teresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apree B.  |  Premières impressions 
Évaluation :
4

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  Premières impressions 
Évaluation :
5

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  Premières impressions 
Évaluation :
5

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  Premières impressions 
Évaluation :
5

Personnel amical

Jaimie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B.  |  Premières impressions 
Évaluation :
5

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Évaluation :
5

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRAR Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua J.  |  Premières impressions 
Évaluation :
5

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Premières impressions 
Évaluation :
5

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 

Krystalyn B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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