Customer Reviews for U-Haul Moving & Storage at Lincoln Park

1136 évaluations

2809 North Ave   Grand Junction, CO 81501

(970) 241-3052

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(970) 241-3052

2809 North Ave
Grand Junction, CO 81501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Had to disconnect car trailer myself. I didn't install it and I needed help. When assigned storage space I had to find it myself.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E.  |  Expérience générale 
Évaluation :
4

Computer slow down was a bit frustrating at the initial pick up time. It was a bit inconvenient to have the bathroom out of order after a long day of moving when I dropped off the vehicle. Over sensitive flat tire sensor was initially nerve wracking. Luckily I asked about it before I left so that I knew that it was likely to go on & off during the day. The staff was helpful & pleasant.

Rose W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
3

My drop off location was supposed to be changed. I was told it was after I waited on hold for 30 minutes to change it. We got to the drop off location and they had no record of the trailer. The lady I called didn't even know I had a trailer currently. We were able to make it work, but it was inconvenient and can't imagine how people would feel that couldn't afford to make the changes work

DALE P. 
Évaluation :
5

Moving for retired individuals is not the easiest especially when friends have not been established that well in an unfamiliar area. With several knee operations and back problem for myself and unusual hot summertime it drained us down to almost to medical help. Thanks for your excellent hospitality you gave us to cheer us somewhat during our rough endeavor to get this move to be completed with success.

Harry P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
5

Jake was very polite, friendly and efficient.

DAWN S. 
Évaluation :
5

Jake is knowledgeable & super helpful - very thorough! Merci.

Nita C.  |  Premières impressions 
Évaluation :
5

Everyone was helpful & friendly. Jake was great when he checked me in at the end of the day. Merci.

Paula J. 
Évaluation :
5

Basil and his team are professional and super helpful! Thank you Farrah and team!

Nita C.  |  Expérience générale 
Évaluation :
5

Great customer service all the way around! Merci.

NITA C. 
Évaluation :
1

When checking out to pick up the truck there was NOT ONE mention of gas or if we had to fill the truck up when we brought it back. I thought that was the point of charging for the mileage. I used an 1/8 of a tank of gas and was charged 10 $. RIDICULOUS!! IF I HAD KNOWN I WOULD HAVE STOPPED FOR GAS. So unprofessional. They're just in it to rob people.

CHARLOTTE A. 
Évaluation :
4

Hire more people, employees seemed stressed. Yet, they were all very nice!!

CHERYLL A. 
Évaluation :
3

Your truck share 24/7 service did not work. I had to wait 45 minutes for the store to open.f

JOSEPH S. 
Évaluation :
3

If your 24/7 reserve online check in isn't working at a location that needs to be specified. I showed up at 7:30 am today ready but my truck wasn't there ready nor was the check in letting me get things taken care of. A worker forgot to get my truck ready the night before. Moving day is already stressful enough but to have to wait an hour and half to move anything big is ridiculous.

KELSON K. 
Évaluation :
5

Clean , Safe storage.

William F.  |  Premières impressions 
Évaluation :
5

The vehicle was clean , A customer has no way of knowing if it is well Maintained. Unless you start putting a check list sheet in the vehicle that the maintenance crew sign off on.

gargle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
4

Your online set up was a bit difficult and confusing so I went into the facility. Staff was super helpful and professional !!!!

christa l.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
5

The windshield, the windows and the mirrors were dirty and I had to clean them. It would have been better if the gas tank was full instead of half full which makes it difficult to bring back at the correct level.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

All around given the circumstances of why I needed the storage unit... the staff from the front office , to the ladies cleaning the units was an all around pleasant experience. If I ever need a storage unit from here on out I will hands down be going back to this U-Haul thank you so much for everything you guys are awesome

Jessica W.  |  Expérience générale 
Évaluation :
1

The entire management needs improvement there's definitely some scammy stuff going on at this location. I registered for a nonspecific drop off but they changed our contract 20 minutes after we left without my knowledge (THATS ILLEGAL) and made it to where we had to drop it off in kittredge Colorado. They said we would have to pay extra to change our drop off location because somebody else had already requested the truck to be picked up after our drop off. I fail to see how that is our responsibility or our problem considering kittredge was 40 minutes out of our way. Lisa did offer us an extra hundred miles off but that does not pay for the gas in the U-Haul nor does it pay for the gas in our other vehicle or for the inconvenience. She refused to be compliant with us until my boyfriend admitted to wanting to make a formal complaint to U-Haul itself. It Is extremely unprofessional rude. She also lied about not doing unknown drop-offs anymore and stated that there was no way for us to have an unknown drop off location without having a flat pay rate which is a lie considering I had already paid for the U-Haul per my contract that stated an unknown drop off. Her mployer who helped reserve the U-Haul even gave me the number to call to schedule a drop off location after we knew where we were going to be. This was unacceptable I would recommend closing the grand junction U-Haul down or finding a new owners. Considering Lisa's name tag said she was the owner she is obviously not running it to U-Haul standards. I have used U-Haul multiple times and never once ran into any problems like this. Even after we dropped off the U-Haul at the jewel location in Golden Colorado, the gentleman who helped us with our drop off even stated that our experience with the Grand junction U-Haul was uncommon and unacceptable. Is it further note Lisa even tried to guilt Trip me and say "how would you feel if it was you who I had to call and cancel because the truck was never dropped off" being as it would be no different if I extended my U-Haul usage I don't see how somebody else not getting the truck is also my problem. I do feel for the inconvenience on those people however it was an entirely the Grand junction locations fault for changing my contract illegally 20 minutes after I left the location. I also know that it was changed 20 minutes after because we called customer service to complain to see if they could help us change the drop off location since Lisa was not being compliant and he asked what time did we sign the contract I told him 10:48 a.m. and he said it was changed 20 minutes later. I am still furious about the situation, the lack of customer service and the LEGAL activity that occurred. And to anyone who actually reads this review I sincerely hope you consider driving the extra 20 to 40 minutes to another location to save yourself the stress.

Katana M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue M. 
Évaluation :
1

My experience at this location was terrible. They didn't have the auto transport that I reserved. I had to drive the 26' truck to a difference location to pick up the AT and then drive back to the original location to load my car. The new location found out that the original location had cancelled my AT reservation. It took almost 2 hours for them to fix the situation. I had a 9 hour drive ahead of me and since I left 2 hours later than expected, I arrived after dark.

CHAD S. 
Évaluation :
4

Truck had faulty Tpms monitor and had less gas then indicated.

Vance Y. 
Évaluation :
5

The staff at this location are absolutely top notch!! Very friendly, professional and took care of my needs. Thank you very much .

marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

autumn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold M.  |  Premières impressions 
Évaluation :
3

nice facility, staff a little preoccupied with other customers on phone sometimes but helpful when could, the truck itself had the emergency brake hanging when we got it and we had no instructions on how to drive it from the people who rented it. in the future, instructions and assistance checking things in would've been more helpful

LAURA T. 
Évaluation :
4

h e person handling my transaction was a little out of it it seemed.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony G. 
Évaluation :
3

They made a mistake and sent my u-box to the wring place but they did delivers eventually to the correct address.

Leeann W. 
Évaluation :
2

Nice place for storage. Will not recommend to use their trucks

sallie p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE F. 
Évaluation :
5

Mostly used the app but employees did check to make sure we had everything we needed.

Tina W. 
Évaluation :
5

The staff at this uhaul location are the absolute best! Thanks

Marc B.  |  Expérience générale 
Évaluation :
5

in and out no problems. the staff is really kind and knowledgeable

JUSTIN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt W. 
Évaluation :
5

Rapide et sympathique

Derek S. 
Évaluation :
4

Truck had been previously used by a smoker. It stank! Plus website told me my reservation was for a different location - cost me 22 $for a taxi ride to the "correct" one. (I don't think this was user error....) Personnel were friendly and helpful.

Diane A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernest B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chelsea r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P.  |  Premières impressions 
Évaluation :
4

Took about 25 mins to pick up rental van, but I do understand it was a busy weekend and pickup time. Didn't know to expect a text from U-haul that needed to be responded to before leaving lot, but customer service was responsive and helpful after I missed 15 min window.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Please double check to make sure the nut on the ball is snugged down and tight. My trip was 2000 miles and the nut came off along the way!

PATRICA E. 
Évaluation :
5

The lady was friendly and professional when we picked up the truck, as was the young man who inspected and helped us when we brought it back. Thank you for helping make our move easier!

Joshua J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Great customer service!

WILLIAM M. 
Évaluation :
5

I came in needing a truck for an emergency breakdown on my car which was pulling a small camper. I dis not have an appointment, but needed a truck to get my camper off the road. The staff at UHaul rented me a 10ft box truck foe the evening to be returned early in the morning at 6:45 PM just before closing. They were courteous, understanding, and accommodating. As a prior employee, now customer, my expectations were happily met. Thanks UHaul team for making my experience the true customer experience.

SCOTT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ayriana w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINIDY J. 
Évaluation :
5

Very helpful nice staff.

Bonnie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Service and staff were amazing I if I ever need a storage unit again I know where I'm going

Christopher C.  |  Expérience générale 
Évaluation :
4

Rental truck should be ready out front for customer. Hand over the keys & go over important things to know such as location of gas cap/point out mileage on odometer & gas gauge level. The current policy of “local rentals, i.e. same location pick-up & drop off, is absolute CRAP‼️ There were at least 6 trucks parked at facility available for rental over a 2- day period, yet I could not rent the truck for 2 continuous days because of your current policy. Shame on you for putting unnecessary pressure on your customers to intensify an already stressful situation. Very poor customer service/policy.

Sue A. 
Évaluation :
2

Long wait time on phone,miss information on pickup dates,

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Everyone was so helpful and nice! Would absolutely stop here again

Paige P. 
Évaluation :
5

Sarah was very friendly and helpful along with another guy- sorry don't know his name. I had never moved using uhaul before but it was easy to arrange online and the staff were very accommodating. I will be using uhaul for my next move to my permanent place next month.

Tamson R.  |  Premières impressions 
Évaluation :
3

Make sure all parts are ordered before confirming an appointment. I was called Friday to confirm my installation only to show up at the scheduled time after driving 1,5 hours from Glenwood Springs to be told they didn't have all the parts and that they would need to be overnighted. They ended up making it work but I was at the store for 5 hours yesterday…. Missed out on a day of work for something that according to the receipt should have only taken 2,5 hours.

Ryan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina T. 
Évaluation :
5

It was good 😊

Garrett S. 
Évaluation :
4

Our issues with the two (Ã-2) UBoxes were mostly due to the Savannah, Georgia location giving us a hard time with pickup. It was hard to get someone to answer the phone, and when the Savannah office last spoke with us : we were told that we would get a call before arriving at our house, and to expect a 10 / 10:30am pickup. The person didn't call before arriving, and showed up at 8:30am (two hours before they were supposed to). We only knew they were at our house because we could hear the forklift they used to pick up the boxes. No call, no notice - nothing.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
4

THE DROP OFF WENT WELL. NO PROBLES WITH THE UNIT OR ANY PERSONAL.

DAVID K. 
Évaluation :
5

Amazing staff at this location they made my experience with them unbelievable!!! THANK YOU FOR DOING AN AWESOME JOB

Danny M. 
Évaluation :
4

The online check in did not work

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

These guys and gals are always helpful, kind, and professional.

Natasha P. 
Évaluation :
4

Picking up and dropping off the uhaul was fine but the fact that the closest location available for the tow dolly was 45 minutes away from me and I was called the day before I was moving 5 hours away and that location was going to close 2 hours after they called and was closed the next day was extremely inconvenient!!! The worker at uhaul in parachute, CO needs to be retrained on how to treat and speak to customers!!

Gillian R. 
Évaluation :
1

After an hour on hold on 6/11, I drove to the location of my U-box. I spoke with three different people, two of which confirmed they relayed our conversation to their supervisor. They said my U-box was to be moved from where it was to Mountain view on 6/12. I told them not to do this, I wanted to pick it up at 9:30 am right where it was now. I was assured three times this would happen. They still moved my U-box, the moving help had to scramble to find it, and instead of starting unloading at 9:30 on 6/13, it started at 5:00 pm. I went to a lot of personal trouble to try to have an efficient move but it didn't matter what the customer needed. Very disappointed, and oh yes, some of my belongings were damaged. I'd guess from a forklift catching the pallet on another pallet, then dropping my U-box (vertical impact, not horizontal impact caused damage). Please don't contact me regarding this review.

James L. 
Évaluation :
5

The gas tank was less than half full. I assumed that I would returnitthat way, until I read the contract language which said that I was responsible for making sure the tax tank was on full when I left U-Haul. And that I was required to return it full (which I did). Please have your employee check the gas gauge with the customer!

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
3

As a young female I felt pretty safe but there were times where the movement sensor lights would not come on and that was frightening.

Kelly O.  |  Expérience générale 
Évaluation :
5

The price is a bit steep, but otherwise it’s a great place to store your stuff.

Brandy B.  |  Expérience générale 
Évaluation :
3

The windshield and vehicle were filthy outside. It was not washed and the amount of bugs on the windshield was excessive. The side mirror was broken and duct-taped causing it to be unusable. Changing lanes was unsafe with the lack of visibility.

Michelle J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa p.  |  Premières impressions 
Évaluation :
1

Have the equipment on hand that I reserved. Both the pickup truck and the 5 x 9 open trailer with a tail gate were not available. in addition , no one seamed to know where my reserved pickup went. They were clueless. What a joke

GREGORY R. 
Évaluation :
5

The female employee was AWESOME! She helped me very quickly, was extremely friendly and very professional. Thanks so muc

Marc B.  |  Premières impressions 
Évaluation :
3

Don't like how much I was charged. I even returned the truck with more gas than I left with..

DAWN L. 
Évaluation :
5

Renting a trailer for my occasional business needs totally makes sense. I don't have to store it, insure it, or maintain it.

Merlin Z. 
Évaluation :
5

Misty was very helpful!

Tanya R.  |  Online Move In 
Évaluation :
5

Windshield was dirty and gas was at 1/4 tank. Yes, I got a fuel credit but I had to make time for prefueling. Also, A/C on the van did not work when pressing on the gas pedal.

Lonnie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

Terrible customer service over the phone. The only positive side was Misty from the actual store who was kind and respectful. Other than her I was extremely displeased with my experience with uhaul.

DALTON S. 
Évaluation :
4

Initial experience was great, the UHaul rep in Grand Junction was very helpful and understanding of my situation which involves moving my elderly parents. The logistics of the box worked well,; however service after was terrible. Upon the driver picking up the box, the driver randomly tacked on another charge. After repeated phone calls trying to find out why I was charged NO ONE COULD ANSWER THAT QUESTION! Multiple people said they would call me back…NOTHING. I finally had to file a dispute with my cc company to get this resolved. Once they have your money, they could care less about any issues.

Linda R. 
Évaluation :
5

Make an Appliance Dolly available to every renter without the 10,00 $ those little dolly's are all but Useless.

GEORGE B. 
Évaluation :
5

The personnel were very helpful and professional

ROSENDO M. 
Évaluation :
5

easy drop off

dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
1

You have 9+ hours of phone calls from me to your Mesa AZ office I would encourage you to listen to and review. The website needs to be fixed. One cannot simply go from Mesa, AZ to Moab, UT in a simple A to B transaction. The customer is required to "self deliver" from Grand Junction to Moab as Uhual does not arrange to have your ubox go from Grand Junction to Moab, UT. This minute detail however, comes up at no place in the online reservation process. You're simply left with an Icon in the upper left portion of the timeline stating "Ubox available to request delivery". The word choice in that Icon leads a reasonable logical thinking individual to believe that Uhaul is going to Bring your Ubox to your new address and it's apart of the charges. At no point anywhere in the online reservation process, or initial MANY phone calls to Uhaul in Mesa are you made aware that actually it's on YOU as the end user to drive 2+ hours and spend 300 $+ to go get your things. The Mesa office operates on a path of least resistance style of answering questions. If it's the case they're "not sure" or "don't know" they choose to tell you as a customer that your items will be delivered. I guess this is what we get in a society where people don't care about their jobs and they know they won't be held accountable and have an "out". I'd encourage anyone reading this to open three tabs. Pods Upack Uhaul Pick Mesa AZ to Moab Utah for all three. Notice how Upack and Pods simply states up front within 10 seconds into the process that it does not offer this service? This is how Uhual needs to update the website. It needs to be CLEAR that the Box can only be delivered to a certain location and that you as an end user are going to be out even more money. Why is this important? I could have saved time and simply rented a truck myself and did the 8-10 hour drive for less money, but I thought by paying more, I would have the convenience of enjoying the trip in my vehicle. So by creating a 3 part move, it defeated the entire reason for the purchase. The best part about this entire process: You wait on hold, and you explain calmly, nicely, clearly what occurred, and you get people that dislike their jobs, have zero empathy, and the guy that picks up from Denver for the Grand Junction would must have a PHD in being a narcissistic sociopath. He's well on his way to executive level management as sadly that's the kind of attitude that's promoted/retained/respected within corporate America. Lastly: You have people that listen to calls just BLUNTLY barge into the phone call and then cold transfer you. I could understand if it was the case that I was using foul language, yelling, acting confrontational, etc. I've worked in call centers for 15+ years; I understand that you want to treat people kindly and you have a higher chances of resolving issues that way. Nope!! No amount of being nice, calm, understanding, patient, empathetic, joking, building rapport, absolutely NOTHING gets through to the individuals on the phones during this process. They're hardened and numb and clearly the public school system did a WONDERFUL job in creating compliant socially detached individuals for these types of positions. My advice to anyone reading this: Stick to the basics - truck rentals.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K.  |  Premières impressions 
Évaluation :
5

There was a wait. But, ultimately, the worker was kind and efficient.

ESTHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana B.  |  Expérience générale 
Évaluation :
5

Farrah was so wonderful... very friendly and personal... she was upbeat and made us feel very comfortable. We have told all our friends about our experience and have recommended this place

Yasuko D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton C. 
Évaluation :
4

Drop off wasn't as easy as I had expected. There was supposed to be a person outside waiting for return vehicles. It took a while but when he got there he was very kind and helpful.

TIMOTHY K. 
Évaluation :
4

not charge a full day for being an hr and 1/2 late

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha M. 
Évaluation :
5

Great facility. I will definitely use them again if i need a storage unit again

Candace S.  |  Expérience générale 
Évaluation :
4

The local UHaul agency was fine. The scheduling team and process was very disappointing.

TIMOTHY F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONIA R. 
Évaluation :
2

Ultimately I am quite disappointed with my experience at U-haul. Firstly, I was not able make my appointment because my hitch did not arrive in time. I unfortunately assumed this might be the case, but I still think it's silly that you can make an appointment online and have to have it be rescheduled because the hitch isn't even there in time. Secondly, when I was able to have someone else pick the hitch up for me in person, I realized that the hitch that was ordered for me was not the same model I had ordered online. I am very disappointed that this mistake was made and I was charged more. When I realized this discrepancy, I called and was told that John would call me the next day. John did not call me. Then, I called again a later day and spoke with John, who told me he would need to discuss the situation with his general manager. I have still not heard anything back, and it has been almost a week. I am glad to have the hitch on my car, but I am upset that I had to pay more for something I did not even order in the first place.

Olivia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
5

None at this time.

Anli L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
4

I have done lots of business with Uhaul, specifically this location. I usually give 5 stars across the board. The truck reeked badly of cigarettes (Yuk), which concerned me of it's actual cleanliness (lysol?). There was a pair of sunglasses left behind from the last renter. I was almost charged for "low fuel" - luckily I took a photo of the "meters"/dash before leaving. There was only 1 lady on duty in the a.m. and she was definitely stressed. Her customer service needs work. Another gal came in, she was so friendly & helpful. Thank you! The gentlemen in the afternoon were so great! The only name I got was Augusta. My suggestion would be to introduce yourself as your customer approaches the counter. Lastly, my storage unit - as usual, very clean and operable! This place & it's equipment, over-all are well maintained. Merci

Nita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marjorie g.  |  Expérience générale 
Évaluation :
5

Excellent

Mark b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEAH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS L.  |  Premières impressions 
Évaluation :
4

Only reason for not getting an excellent is because of the lack of staff to help with up front check in and check out.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLER S.  |  Premières impressions 
Évaluation :
5

Great service, no complaints at all

Guy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly S.  |  Expérience générale 
Évaluation :
5

My over all experience at U-Haul Moving & Storage At Lincoln Park was outstanding and the staff were very polite, professional and helpful.

Carl C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandi F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R.  |  Premières impressions 
Évaluation :
5

Our top priority was having climate control for art and photographs and some electronics but would highly suggest this storage for anything. They have a clean facility and pest control to help keep it that way. Carts are at the door to help move items in and out. Staff was super helpful at the time of rental and checkout. Never needed them any other time. Security seems to be top notch. We had no issues.

Annette D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ayriana w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie c.  |  Premières impressions 
Évaluation :
5

I do have a situation though. My van was under the garage door that is suppose to stay open when you are unloading. but I saw it go down onto my van to where my dish satellite was. It left a mark. I don't hv it hooked up now and I don't know if it damaged it. It was on camera and seen my staff. When I asked the staff at arond 7 pm they said there was nothing on file about it. I was also told by staff via phone when I reserved the storage that I would receive a 10 by 20 storage that I could drive up to and just care my boxes into. I was also told at the beginning that my truck was 19,6 from back to front not including the cab over which made my move very hard. I had to leave some of my stuff behind. When I tried to switch trucks to a 26' kJ in Prescott told me I would hv to pay for both trucks in order to make that happen. I did reserve a 26' the night before but kJ told me when I came in the next morning that he didn't hv one. When I told him I had reserved one then he said it was broke. He told me to rent a trailer which was supposed to make the space the same as a 26'. All the staff were nice through the process except for kJ.. The last time I used you. I turned my rental in early and they gave me some of my fee back. This time they told me they don't do that with debt only cash. I also left my charger for my ph in the cab. I will call the storage to see if they put it away for me. Thank you, Morgan Dillard

MORGAN D.  |  Premières impressions 
Évaluation :
4

Just started using a storage unit so not rating at 5 stars yet until have more experience. The help at the front desk was excellent.

Chris P.  |  Premières impressions 
Évaluation :
5

I was impressed with everything about your facility. The staff was very responsive and helpful and friendly. I was also very pleased with the inside storage facility and feel very comfortable storing there. Merci!

CARI H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue G.  |  Premières impressions 
Évaluation :
5

This is the best storage facility we have done business with. The place is clean and secure. All staff we dealt with at this facility are the best. Friendly, very professional and informative. For future storage needs, we intend to make this the facility of choice.

David G.  |  Expérience générale 
Évaluation :
5

Please remove the snow/ice in front of the access to the indoor storage units. It is very tricky to load/unload when you are sliding around on the ice.

elizabeth a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Expérience générale 
Évaluation :
5

The staff and store were great in Colorado. But in Coos Bay where I picked up my trailer, was the worst service ever.

Bobby P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W.  |  Expérience générale 
Évaluation :
5

Over the decades I have used U-Haul numerous times. This particular facility is absolutely the BEST!! The entire property is organized and well maintained, and improving weekly, as the curbs, and landscaping are being finished up. Once inside, you will see that it is clean, very well set up, and you are immediately welcomed by a U-Haul employee. The service is amazing; very thorough, and everything is gone over with you, and explained in concise detail. Thank you for being such an outstanding professional, and demonstrating real customer service.

ANDREA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S.  |  Expérience générale 
Évaluation :
5

Quick and easy process, very helpful staff!

Alex T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA T.  |  Premières impressions 
Évaluation :
5

We should have waited. We are a non-profit and had some struggles and were unable to use it at the time. We should have waited to get it.

Centro D.  |  Expérience générale 
Évaluation :
5

Highly recommend this UHAUL for storage & rentals. The team at this facility is wonderful! Couldn't be more helpful, friendly and knowledgeable. Thank you Misty, Basil and Farah!

Nita C.  |  Expérience générale 
Évaluation :
5

I would tell people about you all and it was very clean and friendly people

connie s.  |  Expérience générale 
Évaluation :
4

The entrance to the storage really needs attention to abandon clutter and dirty carpets.

marjorie g.  |  Premières impressions 
Évaluation :
1

I reserved a drive up unit. I received an email confirming a drive up unit. Once I arrived to unload, I was informed I wasn't going to get a drive up unit, because they were planting trees!!!! We had a house full of furniture and had to unload and walk down 3 hallways to get to our unit. There were no mattress carts around! We were totally annoyed!!!!

janna h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
5

This is our second time using this facility for large short term storage needs. I wouldn't go anywhere else. It's farther than other facilities for us, but it's absolutely worth the extra time. The employees are friendly, knowledgeable and very efficient! The prices are fair, especially if you take advantage of their specials. We are highly satisfied with our experiences and will continue to refer friends and family to this facility!

Jackie P.  |  Expérience générale 
Évaluation :
5

Was very pleased with the access and facility. Everyone was friendly and helpful.

betty a.  |  Expérience générale 
Évaluation :
1

I had to give my personal information out loud 3 times and when I prepaid 3 days before half of my information was never entered into the system. Definitely uncomfortable because of other customers in the next station next to me

Mike M.  |  Premières impressions 
Évaluation :
5

Having an easily accessible, clean, and climate controlled storage unit was really nice. Normally there were push carts available for moving items in and out of your storage unit.

Peter C.  |  Expérience générale 
Évaluation :
5

I used the storage area and have rented moving trucks from this location. I would use them again. Very helpful and a clean facility

Jann K.  |  Expérience générale 
Évaluation :
5

The customer service we received a few months ago was so excellent, we decided to help our friends put their stuff in storage for them, using this same facility again. We reference the Lincoln Park facility to everyone we know.

Jackie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana F.  |  Premières impressions 
Évaluation :
2

I have spent a lot of money at uhaul lately, you have two of my uboxes now, I have called 3 or 4 times and talked to your employee's about a email that I got from U-Haul saying this month is supposed to be free and they all said they would call me back, I'm still waiting, instead I get a email saying you took 126 or something close out of my account, I have told 3 or 4 of your employee's that I do not want any kind of automatic payments taken out of my account, I don't get it but I'm very disappointed with uhaul, do not take money out of my account without my permission, I hope you people can get it this time

michael b.  |  Expérience générale 
Évaluation :
5

Best uhaul place in the world

connie s.  |  Premières impressions 
Évaluation :
5

Very clean and Temp was perfect for dealing with during the day. Customer service is good and very polite individuals, was very happy dealing with everyone there

manny l.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and awesome!

Samantha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMORIAL TROY D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne A.  |  Expérience générale 
Évaluation :
5

The 2 keypads by the entry doors were confusing. I think I finally figured out the customer was supposed to use just one of them. The staff was friendly and the check-in process went very quickly.

Peter C.  |  Premières impressions 
Évaluation :
4

Thank you. The gentleman checking in my truck was very respectful and thorough. Glitch with 2nd staff member insisting I pay for drape pads I had already paid for in Sacramento. All ok. Great and convenient yes!

Toni A.  |  Premières impressions 
Évaluation :
5

No complaints

barbara h.  |  Expérience générale 
Évaluation :
5

The Uhaul staff was great. Pleasure to work with.

Terry L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E M.  |  Premières impressions 
Évaluation :
5

The employee's were top notched,how about corporate heads, leaders, please take care of the people at the bottom of your business, they are on the front lines and doing a good job at this location, mr. Barker

JOHN B.  |  Premières impressions 
Évaluation :
5

Entrance to storage facility wasn’t cleaned regularly

daniel w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine a.  |  Expérience générale 
Évaluation :
4

Loved the fact the storage was under the old K-Mart roof but felt the unit was a little pricey. Access was easy and staff friendly. Thank you for being there.

linda g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duane w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madison h.  |  Premières impressions 
Évaluation :
5

This facility is awesome! So clean and climate controlled. 24 hour access and the alarm system and cameras makes me feel like our daughters stuff is really safe. And thanks for getting us in 6 weeks early as we had to move her out in a hurry. I will recommend you to everyone.

Dawn P.  |  Premières impressions 
Évaluation :
5

Every detail has been excellent! The staff is all terrific and super helpful, professional and friendly!

Jackie P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan B.  |  Expérience générale 
Évaluation :
5

Farrah was extremely helpful and provided great customer service. On Saturday when I came in to unload the Uhaul into a storage unit the size originally reserved was not big enough. On top of trying to find a bigger unit the lobby was very busy with other customers. Farrah demonstrated her problem solving and multi tasking skills very well.

Deserae M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie a.  |  Premières impressions 
Évaluation :
1

The stupid app wouldn't let me enter a fuel amount for after hours check in. I sat there for a half hour trying to get it to work but it wouldn't. I don't think I should be charged 20 $extra for after hours charge when YOUR APP wasn't working. Don't worry, I'll use another rental company next time.

Dave P.  |  Premières impressions 
Évaluation :
5

Great and friendly help

Robert H.  |  Premières impressions 
Évaluation :
5

The unit that I rented was very clean and very fresh. Everybody who work there with very kind to me and very helpful. Thank you U-Haul for everything you do.

tom k.  |  Expérience générale 
Évaluation :
5

"I'll be bock" to steal a line from my favorite movie

kenneth s.  |  Expérience générale 
Évaluation :
5

Super convenient and the staff was always happy and helpful!

Michael B.  |  Expérience générale 
Évaluation :
5

Amy and all the other staff were so friendly and helpful. The facility is just what we need and so well maintained and secure.

Cheryl M.  |  Premières impressions 
Évaluation :
5

Easy process

kenneth s.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful.

Irene W.  |  Expérience générale 
Évaluation :
5

Always prompt and helpful, month of free storage was a huge help to me!

Jana B.  |  Expérience générale 
Évaluation :
5

Very good storage facility. Indoor parking to load during cold weather is great!

Shane H.  |  Expérience générale 
Évaluation :
5

The facility was spotless and the employees were friendly, helpful and honest.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Thanks

john h.  |  Expérience générale 
Évaluation :
5

Extra good experience!

Charles K.  |  Expérience générale 
Évaluation :
3

it was what i paid for

Michael V.  |  Expérience générale 
Évaluation :
5

All good

david m.  |  Expérience générale 
Évaluation :
5

Everyone was great

Amanda R.  |  Premières impressions 
Évaluation :
5

Aucun

david m.  |  Premières impressions 
Évaluation :
5

The employees at uhaul at Lincoln Park, were very friendly and helpful. Even though our situation was most likely an inconvenience to them, they didn't make it feel like it was.

Shane H.  |  Premières impressions 
Évaluation :
1

Changed the rules to there convince. Rude mean, disrespectful, liars. Very discriminatory. I will never use them and dont recommend them to anyone

Catherine K.  |  Expérience générale 
Évaluation :
4

I don't have any comments.

Joseph M.  |  Expérience générale 
Évaluation :
5

Farrah did an awesome job. Super easy to get set up. Thank you, Dave

david h.  |  Premières impressions 
Évaluation :
5

Employees very helpful.

Sharon C.  |  Premières impressions 
Évaluation :
1

This storage place is the most unprofessional and unorganized place I've ever been too. Lazy workers that smell like cigarettes and are dirty . I wouldn't recommend this storage place to anyone.

jane h.  |  Premières impressions 
Évaluation :
5

Xxx

Susan L.  |  Expérience générale 
Évaluation :
5

All staff from management to janitorial were extraordinary in every facet of my experience here!!... Top Shelf Professionalism!

mathew m.  |  Expérience générale 
Évaluation :
4

Michael (in the equipment return lot) was great! Location could've benefited from more staff. Front desk lady seemed overwhelmed. Facility was clean, But looked very heel worn (even tho it was "new")

Mike P.  |  Premières impressions 
Évaluation :
5

More loading doors on the storage building would be nice

terence t.  |  Expérience générale 
Évaluation :
5

The young man who helped us was very helpful and very professional.

russell h.  |  Premières impressions 
Évaluation :
5

The girls at the front for check-in were fabulous. They could not have been more accommodating and pleasant.

barbara h.  |  Premières impressions 
Évaluation :
4

The price for the unit was way too high. I did not have 24 hr access to my unit for months and I paid full price. The staff and employees we excellent. I would rent again if the price was not so high.

michael G.  |  Expérience générale 
Évaluation :
4

Very convenient nice employees

Christine W.  |  Premières impressions 
Évaluation :
5

Pleasant, professional,prompt excellent service overall

terence t.  |  Premières impressions 
Évaluation :
5

Great customer service and facility

Jordan M.  |  Premières impressions 
Évaluation :
4

Friendly and helpful.

diana d.  |  Premières impressions 
Évaluation :
4

I would have given an excellent but I litterally gave my ID and credit card and you somehow managed to spell my name wrong. Lol. Rogelio. Otherwise superb service.

rojelio a.  |  Premières impressions 
Évaluation :
5

Courteous staff and clean facilities.

Susan L.  |  Premières impressions 
Évaluation :
5

Both gentlemen were very helpful and polite. We had a great experience!

sarah b.  |  Premières impressions 
Évaluation :
5

Friendly, professional and helpful.

Jerry E B.  |  Premières impressions 
Évaluation :
5

The woman at the counter that helped me was very polite and had an amazing attitude! Very impressed

justin c.  |  Premières impressions 
Évaluation :
5

Great customer service moving made simple .

Larry H.  |  Premières impressions 
Évaluation :
5

Very quick, great job.

robert l.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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