Évaluations des clients U-Haul Moving & Storage at Lorain Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lorain Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Catherine B. le

Évaluation :

Staff was not friendly or helpful. The front desk person was rude and kept arguing that i owed money; finally she found it in the system where I had with no apology. When I went to get the trailer from this location I was waiting for a solid 15 minutes before anyone even addressed my needs. THen once putting the tow hitch on, the young man did NOT seem to know what he was doing, but luckily someone with more experienced fixed things.

robert g. le

Évaluation :

Very nice experience renting with this location. Clean facility and friendly personnel.

Daniel P. le

Évaluation :

The small enclosed trailer had loose wires on the right side of the unit and we discovered that the right brake light and turn signal was not working. Unfortunately we did not realize the problem until we were ready to return it, which we did after hours. I called the following morning to report the problem. It is almost impossible to speak to a live person, you are routed to other sources and spend a lot of time waiting to talk to someone. Usually my rentals have gone smoothly and customer service is very good.

Kristen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jose m. le

Évaluation :

They treated me excellent

thomas a. le

Évaluation :

Everyone was very friendly and helpful. Just do more of the same :)

Logan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

John L. le

Évaluation :

The biggest improvement would be cruise control in the trucks. Otherwise everything went well.

Lisa G. le

Évaluation :

The locations were convenient and helpful. The customer service team (on the phone) was also excellent. I called a few times to ensure I understood how the payment of the loading labor worked, as well as the search for a one way vehicle. Lastly an error on my account was discovered at the time of the truck drop off. The issue was resolved swiftly. The representatives were consistently kind, knowledgeable and capable. Overall an excellent experience.

Jessica H. le

Évaluation :

Everyone was friendly, efficient & helpful. :)

robert j. le

Évaluation :

The systems were not working as they should at check in and took 15-20 mins to get us appropriately checked into the truck that we reserved. Also, it is very disconcerting that you make the employees use their personal cell phones to take photos of sensitive personal information (driver’s license.). This should be done through a company issued device.

george p. le

Évaluation :

The service was excellent, the equipment was clean, you have a very well maintained business. 5 stars all around.

Jasonandrew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sergey P. le

Évaluation :

Le client n'a pas laissé de commentaire.

trisha w. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles d. le

Évaluation :

More visible signs for traffic flow

Stacie F. le

Évaluation :

Offer a military discount and have the U haul 1-800 number personal be a little nicer to people

royce h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael C. le

Évaluation :

Remind absent-minded folks like myself that we need tape to assemble the boxes sold in-store :P

Alan J. le

Évaluation :

Everyone was nice but places had to ask for help with a second employee

Joseph S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug F. le

Évaluation :

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Shelby M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith D. le

Évaluation :

All personnel we’re very friendly and helpful . Good group of employees. Thank you.

Kathleen W. le

Évaluation :

Better scheduling and customer service. You definitely Iost us as customers

Darrell Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin G. le

Évaluation :

Le client n'a pas laissé de commentaire.

William M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Catherine C. le

Évaluation :

Le client n'a pas laissé de commentaire.

James T. le

Évaluation :

I have used this U-HAUL many times never a problem

Cristopher A. le

Évaluation :

Le client n'a pas laissé de commentaire.

william b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick S. le

Évaluation :

Quick and was able to give me directions to the place I was looking for.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles C. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian f. le

Évaluation :

Everyone was fast clean and professional. Even training a new person,who was very polite

Abraham A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua M. le

Évaluation :

2nd worst buisness experience iv ever had!!! Took me 2 and a half hrs just to get the truck out phone customer service could not help asked to speak to supervisiors multiple times and wouldnt get me to them. They were useless and no help at all

Jeffrey C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maureen O. le

Évaluation :

Le client n'a pas laissé de commentaire.

John D. le

Évaluation :

I mentioned the higher rate of $600 for the trailer (usually 200-300) He said to go somewhere else. Rude employee. Broken glass and rocks in trailer. Guess I should have examined before I drove off with the trailer.

Debbie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ron D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Max W. le

Évaluation :

I watched two different groups get set up and drive off in their trucks while I was sitting in the rain waiting for the 24/7 mobile pickup thing to finish and let me drive off. I would be happier if either the mobile worked smoother or told me if I'm going during operating hours that a person inside would be easier to work with.

Sarah B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eliseo r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tammy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

john n. le

Évaluation :

Attendant was apathetic. Service was very slow and it seemed like having customers was an inconvenience to the employee.

aurther r. le

Évaluation :

very easy and fast.

Robert S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Johnny F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brenden R. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH V. le

Évaluation :

Customer Service rep was nice and quick.

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

joshua m. le

Évaluation :

Le client n'a pas laissé de commentaire.

arthur k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gil P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lamont D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary D. le

Évaluation :

Simple process. Guys did a great job! Thank you

Pete M. le

Évaluation :

The customer interactions has alot to be improved upon! dAlthough the individuals that handled my transaction said the words the presentation/attitude sucked...during all 3 of my encounters with employees I felt as if I was an adversary...I wasn't asked long I'd like to have a van just which 6 hours I would like...when I asked questions I was given answers as if I we had already gone over the info which could not have been further from the truth...no body was helpful...when I gased up the van I added gas until it was full (automatically stops when full) at the corner of lorain and rocky river just before returning (about .1miles away) and when they checked the fuel gauge suddenly I only had 15/16ths in the tank...which was the straw that broke this camel's back...I have rented from this location in the past but probably won't again...will tell anyone and everyone that will listen to pick another location to do business with.

Cynthia C. le

Évaluation :

Le client n'a pas laissé de commentaire.

David A T. le

Évaluation :

Don’t rent equipment in poor/non working condition

Samuel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert K. le

Évaluation :

all was as expected; thank you

Amanda W. le

Évaluation :

Please be sure to include add'l rental items. Drove all the way home to pack and did not have either of two dolly's we rented. Had to drive back.

robert d. le

Évaluation :

The staff was friendly, fast, and efficient from beginning to end. Question: the staff member used her phone to take a photo of my license. When I asked if this was a work phone or personal phone, the response was "it's an app." While not overly concerned, a follow up question was, "is that photo backed up to the cloud?" The instantaneous answer was, "no." I have no reason to fear that U-Haul would not misuse a customer's information/identity. However, going forward, what happens to that photo of my license? Does it get deleted? Does it stay on the staff member's phone? Again, I am not alarmed, just questioning how my data is handled.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jessica D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jodi P. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

I was helped by a very knowledgeable customer service person

Charles D. le

Évaluation :

Need more than 1 pickup available. I had to travel 40 miles to get one.

kathy w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barb R. le

Évaluation :

I came into the store to put down a deposit as I was instructed to do when I called Uhaul. It was in the morning and I waited about 15 minutes for a clerk to come to the desk (no clerk was actually in the front part of the store.) She never asked how long I had been waiting and just was not the least bit friendly. She said the Uhaul was to be paid for when it was picked up and would not take a deposit even tho I was instructed to bring one in before my son picked up the truck. Basically everything she told me was the opposite of what I had been instructed to do on the phone and when I told her that she acted smug and defensive. I did not enjoy dealing with her at all.

Bob P. le

Évaluation :

Dropping off the equipment was super easy.

James R. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUCAS S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marie J. le

Évaluation :

i was able to get in and out quickly very impressed and appreciative of how quickly i was checked out when i returned the vehicle.

Bob L. le

Évaluation :

The person who rented to me was excellent

Terryanne K. le

Évaluation :

Pickup was easy. Tom went out of his way to show me a smaller vehicle because the large vehicle for me was no longer needed. I appreciated that, on top of saving money. Everyone was courteous and accommodating. Always great working with your staff.

JACQUELINE K. le

Évaluation :

Despite the computer problems, my guy handled my experience fantastic!!

Alexa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S. le

Évaluation :

Understaffed. Long lines. Computer down. The ONLY way to do this is on-line!

Tracey A. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff p. le

Évaluation :

Very efficient service

Eileen B. le

Évaluation :

People are always friendly and helpful. Trucks always ready and clean. Your prices for storage are too high now.

GLENN K. le

Évaluation :

Rented a pickup, it had a heavy small of cigarette smoke. I know how dificult it is to keep folkd from abusing that policy - but this was very BAD.

Andrica F. le

Évaluation :

Rude assistant manager

Pasquale C. le

Évaluation :

Very nice. Tom should get a raise.

Randy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael G. le

Évaluation :

I had a pleasant experience. My son paid for it. I had reserved, so I'm hoping it is not deducted from my account. It's always a worry.p

Addie O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy M. le

Évaluation :

This UHaul location is consistently the best Uhaul facility that I have ever seen or patronized. The counter folks are always on top of things and the guys outside are courteous, kind and friendly.

arthur k. le

Évaluation :

Thank u

vadim y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paula C. le

Évaluation :

No improvement for me, Daniel assisted me with the trailer. He took the time to find out why the lights weren't working, even slid under the back of the truck to find the plug not plugged in ! I apologized profusely and he said not to worry, he didn't mind. What a great person, going above and beyond for me. He is truly an asset to UHaul and I hope he receives the recognition he deserves for doing a fabulous job. Please let me know that he is appreciated for his dedication and hard work.

Suann W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Curran K. le

Évaluation :

The battery died twice. Answer the phones and or provide customer service. The 24 hour roadside number was just an indefinite hold

tiara r. le

Évaluation :

I rented my truck during the beginning of the month which means a lot of people were moving so u-haul was pretty busy. I picked up early morning and there were already people waiting outside. There were only two people working, one guy had a difficult contract so Daniel Stanton took care of many people. Although people had to wait for awhile, I was very impressed with your staff. Daniel got people in and out quickly and remained kind and calm with people who got impatient. I don’t know the other guys name but he did great too.

Vincetta F. le

Évaluation :

Le client n'a pas laissé de commentaire.

angela f. le

Évaluation :

Le client n'a pas laissé de commentaire.

George C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fraser H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

must say the trailer was the oldest I have ever seen ...new models are much easier to load without hitting your head ...still worked well

Terry C. le

Évaluation :

i liked that it wasn't a high pressure sales pitch by the staff

Margaret W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lea C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole B. le

Évaluation :

Great customer care and great experience driving the van too!!!!

Brian Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark S. le

Évaluation :

Return has several issues. I have to dispute an 89 dollar surcharge due to incorrect paperwork.

Sally D. le

Évaluation :

Le client n'a pas laissé de commentaire.

roberta S. le

Évaluation :

Lack of storage space is unacceptable, shouldn’t be advertised as a storage location. Extremely understaffed, waited inside for 20 minutes without seeing an employee. Once I was actually greeted, employee was very nice and helpful.

Randy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darled K. le

Évaluation :

Le client n'a pas laissé de commentaire.

william s. le

Évaluation :

It's all good.????

dan d. le

Évaluation :

Le client n'a pas laissé de commentaire.

GIBSON H. le

Évaluation :

Thank you Mark for another fantastic service coupled with friendly professional service . Mark is an asset to U Haul always available great knowledge I grateful for his presence at this depot. I will return

MARK G. le

Évaluation :

nothing at all...……..

Tom a. le

Évaluation :

Le client n'a pas laissé de commentaire.

keneth d. le

Évaluation :

The vehicle was ready,clean and the return went very smooth.

Michelle R. le

Évaluation :

We are already scheduled at this location for an upcoming need.

Stephen B. le

Évaluation :

Customer service very good from start to finish thanks

Tim K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas J. le

Évaluation :

Over good experience. Fast service No hassle In and out just the way it should be

James T. le

Évaluation :

I have used this U-Haul location several times . Its always had excellent service .

ABDUL N. le

Évaluation :

the give wrong truck when i bring it back i was not able to drop off back the truck i had wrong milge in my pepper

Timothy R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah P. le

Évaluation :

Store was cluttered and hard to navigate to cashier station. Card reader was not working so my credit card and driver's license information had to be manually inputted. A few minor changes to the store could really improve the customer experience.

Jim L. le

Évaluation :

Le client n'a pas laissé de commentaire.

christopher S. le

Évaluation :

Sales representative on vehicle drop off needs extensive customer service training. I asked him for my original receipt after he threw it in the garbage can and he told me to get it out of the trash can myself. After repeated attempts to get him to retrieve my receipt he picked up the garbage can and gave it to me so I can get it out. That being said Uhaul will be my last option for any service they offer.

Zachary E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Staci A. le

Évaluation :

I had to call and request to keep the truck longer and they gave me the green light with no issues. Friendly and close to home.

Sarah R. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROCCO S. le

Évaluation :

Good job!

Theresa P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ibrahima E. le

Évaluation :

Le client n'a pas laissé de commentaire.

joe t. le

Évaluation :

Service was outstanding and the Hitch was installed in less time than I expected! Well done!

Mohammad B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph N. le

Évaluation :

First of all the customer service there is excellent ladies and gentlemen you have working at this location are very accommodating. The one thing I can say about my U-Haul is it did not have any pick up and go on the highway it was tough to get it to go over 55 miles an hour. The truck didn't have a lot of miles on it but honestly I believe that truck was way past its due date. The brake pedal also felt a bit loose the brakes work fine but the brake pedal kind of wobbled from side to side a little bit.

Frank B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chad G. le

Évaluation :

Called on Tuesday to schedule hitch install. Rep on phone scheduled appt for a Friday. I asked if parts would be in, he said they would be. On Friday, different rep called to reschedule hitch install AN HOUR from the scheduled appt time because they said parts weren’t in. They pushed my appt time to the following Tuesday afternoon—THE DAY BEFORE I WAS TO LEAVE TO DRIVE 30 HOURS TO PHOENIX. Then they took SEVEN HOURS to install the hitch on my car. We had to argue with them to get a discount on the trailer because they wouldn’t own their error. At the end of it, all they would give us was 10% off, which is ridiculous given our inconvenience. We had no time to load the trailer and, as a result, arrived in Phoenix a day late, causing issues with my husbands ability to be ready to start a new job. Horrible experience. Will never recommend.

Rick W. le

Évaluation :

Le client n'a pas laissé de commentaire.

warnell w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Le client n'a pas laissé de commentaire.

john p. le

Évaluation :

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

tina d. le

Évaluation :

Great

Anne W. le

Évaluation :

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Anne W. le

Évaluation :

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

monica k. le

Évaluation :

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Gayle C. le

Évaluation :

Very positive experience. The facility is extremely clean

Amber S. le

Évaluation :

Very friendly staff and accomable

Tom M. le

Évaluation :

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

Donald V. le

Évaluation :

The staff went above and beyond in helping us.