Customer Reviews for U-Haul Moving & Storage at Lorain Ave

Évaluation :

5

There was miscommunication between the facility and my storage container company. This created significant problems for my 78 yr old father and myself. Despite all of that, management and staff made it right. They executed customer service above and beyond expectations. They apologized sincerely and made all processes clear and easy thereafter. I highly recommend this location to anyone looking for storage or moving needs in the Cleveland area. They will treat you respectfully and exceed your expectations wherever possible.

Évaluation :

5

I rent from this location 3 times a year for business, staff always kind and courteous.

Évaluation :

4

Easier check in process - fewer steps, less redundant More explicit check out - tap a button to record drop off time, ending on drop off instructions feels inconclusive.

Évaluation :

2

The one who check me in is not nice and unreasonable in dealing my case

Évaluation :

5

The location was perfectly fine. Excellent in fact. The website and what not that you have to go to now is a little funky, he kept not wanting to load so I'm not entirely sure. I completed the pre-check options before leaving the parking lot but overall, I like the idea. I've always had quality and exceptional service at this location.

Évaluation :

5

Good location, good service and nice people. Thanks for everything.

Évaluation :

5

Slow service and van windows not clean

Évaluation :

5

Nothing at all keep up the great work guys

Évaluation :

2

I reserved a truck and trailer. It took longer than expected to load the truck and I had to pick things up about an hour away. Due to time and logistics I had to pick up the car transport at a different location. It was nothing but a hassle. They refused to honor the package price and charged me over $400 for the transport. As you know you cannot always plan for changes during a move and the fact that they would not help was very frustrating during an already stressful time. I was transferred to 4 different people all who just pawned me off on someone else until I finally got to a very rude women who just told me no. I ended up dealing with the lady in Mansfield I got the transport from and she just said. Oh well nothing I can do. This is terrible policy and customer service!

Évaluation :

1

The gentleman who we spoke to a plethora of times was rude, threatening, and unprofessional. As a company who uses plenty of rentals we will respectfully never use U-Haul again.

Évaluation :

5

I would use U-Haul again in the future. I would recommend this location as well.

Évaluation :

5

Nothing - great service and help in both getting the truck and returning it.

Évaluation :

4

Make sure all extras ordered (dolleys, pads) are in truck when picked up using mobile app especially when store is close see.

Évaluation :

1

Arrived at the location at 2pm when my scheduled pick up was. When my husband and I arrived no workers were at the counter. Three more customers came in waiting to return their trucks were looking all over the store for an employee, turned out the front desk clerk was in the bathroom for 20 min and didn't apologize for holding us up. I have never been treated with such disrespect and we didn't even get the right truck at first. Will not go back to uhal ever again!

Évaluation :

5

Guy who checked us out was super cool

Évaluation :

5

Rien

Évaluation :

4

Please teach your employees about electronic payments online. I set up my payment in advance through klarna and your employee said I couldn't pay that way so I had to cancel my online payment and pay cash. He also mumbled the instructions under his breath so I had to ask him to speak up!

Évaluation :

5

I worked w Mark; a very direct and to the point type of person who I appreciate. Store was clean, I switched vans do to space in between wheel wells inside van and he accommodated easily. 

Évaluation :

2

We got charged for fuel even though we put gas in the truck before dropping it off. Will never come to this location again.

Évaluation :

5

The employees are great

Évaluation :

5

I was more than satisfied with the service. I returned the next day to purchase boxes. The van was clean and I found the gentleman was helpful at the store location. The return process was easy.

Évaluation :

5

I think you should have more people in the office to help people. But overall, nice place.

Évaluation :

5

Great service all around

Évaluation :

5

Trailors are old and need replacement but work fine and do the job

Évaluation :

4

They were very busy. Had to wait 15 mins upon arrival to be greeted and waited on. The gentleman working was very nice; they were just short staffed.

Évaluation :

5

The Uhaul representative that assisted me at this location was very friendly and professional. He made the process of renting east and seamless. Excellent job!

Évaluation :

5

Jackie was great. He was friendly, helpful and a real pleasure to interact with.

Évaluation :

5

I think there should be two individuals at the counter for service.

Évaluation :

3

First off, the service wad average at best. I got told the the 40 dollars to rent the 26' truck was supposed to last me 24 hours without extra fees, yet i still got charged extra fees any way. The movers that I hired through the app were unprofessional, crude and inefficient. In the initial 4 hours I reserved, they took about 3 of those hours to empty the truck. And in the end of it, they still couldn't get it all upstairs during the unload. I had to go back to the unit to make a 2nd trip with the truck and load/unload everything on my own, because they were too slow the 1st time to accommodate a need for a 2nd trip.

Évaluation :

4

Naahh, ur cool.

Évaluation :

3

The equipment I rented was parked 3 deep in a line of other trucks. The additional blankets and furniture dolly were in the truck and the cargo bay leaked. The desk agent WAS very gracious and got me another truck, but the driver door didn't close properly which made the cab very loud. I know this is a cost thing, but adding running boards to your 15'-ers would made getting in and out a lot easier.

Évaluation :

5

Nothing at all

Évaluation :

5

You can’t improve what is already perfect!

Évaluation :

5

this is perfect,I highly recommended to everybody!!

Évaluation :

4

Keep being friendly to each customer that comes in. Thanks for the great experience.

Évaluation :

5

The staff was helpful and friendly.

Évaluation :

5

everyone there was very helpful

Évaluation :

2

Truck that I rented was fine. 20 minute delay due to truck getting oil change. Main problem with employees. Very unsociable. Not greeted or acknowledged as a customer. Policy of calling second party for phone verification is ridiculous. Called 3 people before some one was available. No one answers unknown or spam numbers. Would not use U-Haul again. There is more to a business than just renting trucks.

Évaluation :

5

Staff between the reservation I made the day before and picking up the vehicle today was friendly and quick.

Évaluation :

3

I was cheated out of the gas return sum. I returned the vehicle with the same amount or more of gas as when I left the store. I was supposed to get $21 refunded but only got $10.00.

Évaluation :

2

Slow motion service, poor customer service, Unhygienic personel, messed up registration numbers on equipment and to top it of charged me late fee after I handed him equipment in hands, but he forgot to close contract but let it sit overnight. Too shame for nice neighborhood

Évaluation :

5

The trailer that I rented needs new Tires

Évaluation :

5

We have a storage unit at this location. If it was better at environmental control that would be great. We had mold on our furniture. We were able to eliminate it but still a concern.

Évaluation :

5

I don't mean that took care of me at the counter was very professional

Évaluation :

4

Had issues using the app. Input cc info for reservation, then had to swipe at counter, redundant. Semantics on payment keypad were confusing. Will try all mobile check in next time, but worried it will not work.

Évaluation :

5

The entire rental process from beginning to end went smoothly.

Évaluation :

3

One of the tires was low on tread and air pressure. Trailer looked old and had lots of damage. I requested the trailer for two days. It would have been nice as a courtesy to have communicated to us that if we did not return at the same time or before on the second day we would be charged for a third as we were. First time (one of many) going to the antique market since I'm retired so I'll have to reconsider going to Penske next time.

Évaluation :

3

I mean it was convenient based on where I live, locationally speaking

Évaluation :

5

Excellent experience. Thanks again.

Évaluation :

5

Staff was patient and kind even after I forgot my license and wallet and had to switch drivers at the last minute!

Évaluation :

5

Best location for rental best customer service

Évaluation :

5

I can't think of anything. The online reservation system worked well. The installation took about 30 minutes. I was expecting it might take several hours.

Évaluation :

5

Manny was great to work with.

Évaluation :

4

Easy return.

Évaluation :

5

Service was good thank

Évaluation :

4

Had my storage unit here for about 12 years. Staff always helpful and friendly. Very convenient donation section on site that helped with letting go of items no longer needed. Always clean, even the bathroom.

Évaluation :

3

Your rates are not competitive with others especially since there are only stairs for the second floor. The rate on the internet is not the same rate as what I was paying - why is there a difference? Why do you not pro-rate a refund when a renter moves out?

Évaluation :

5

Great rental truck, and excellent service when I returned and got a rental unit! Awesome service at team there!

Évaluation :

5

The staff was very helpful and amazing, thank you U-Haul for your services and all you do!!!

Évaluation :

1

Storage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless

Évaluation :

5

The reason for leaving is due to moving out of the area and finding a unit closer to where I live.

Évaluation :

2

Not only did the front desk guy hit on me when I have showed up multiple times with my boyfriend, the building, specifically the insulation in the storage unit roof was rapidly degrading. None of the staff knew what they were doing besides the manager. I always felt watched and judged by the lower staff as well. Also my key card never worked so I had to get a code to even begin to access my storage unit.

Évaluation :

5

Keep it "moving" !!!😅 Thank you, UHaul.

Évaluation :

2

The bad thing was climbing stairs with stuff that was pretty bad

Évaluation :

3

I never went into the storage because we all realized that it wasn't going to fit.

Évaluation :

3

I made a few mistakes on my reservation and they didn't get fux correctly at first. But they finally did. The staff was friendly and helpful.

Évaluation :

4

The individual units aren't particularly well lighted. I needed a flashlight to see well. I want to say thank you to Mark for helping me recently with a flat tire on my car. He put air in the tire which allowed me drive far enough to get the tire repaired.

Évaluation :

5

You have a great and helpful staff at this location.

Évaluation :

5

Thanks for keeping my belongings safe. Thanks again.

Évaluation :

1

This is only out to take for as much money as they can especially senior. I will recommend them or use them again.

Évaluation :

4

Una atención muy buena. Respeto y amabilidad.

Évaluation :

4

Mark Sims, went above and beyond my expectations. And I haven't forgotten about him

Évaluation :

2

Very expensive for a 5x5 unit! I was on the second floor and didn't like how there was no ramp or elevators. I was surprised it wasn't heated, made moving during the winter months very unpleasant.

Évaluation :

3

Was not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.

Évaluation :

5

Love that place.

Évaluation :

1

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Évaluation :

3

Cockroaches, understaffed, staff that didn't seem to care. Took forever to get checked in because they were so understaffed. If this wasn't a temporary solution, then I would have changed my mind and gone elsewhere.

Évaluation :

5

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Évaluation :

5

The management does an outstanding job and so does the sales associates .

Évaluation :

5

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

Évaluation :

5

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Évaluation :

4

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably

Évaluation :

3

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

Évaluation :

4

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

Évaluation :

1

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Évaluation :

5

Well maintained, and staff very helpful

Évaluation :

3

I had checkin online but it didn't matter it was not a quick check in.

Évaluation :

5

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Évaluation :

5

Staff is very friendly

Évaluation :

4

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

Évaluation :

5

N.D.

Évaluation :

5

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

Évaluation :

5

merci

Évaluation :

5

My experience was favorable.

Évaluation :

5

They treated me excellent

Évaluation :

5

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Évaluation :

4

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

Évaluation :

5

Excellent

Évaluation :

4

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Évaluation :

3

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Évaluation :

5

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Évaluation :

5

Very positive experience. The facility is extremely clean

Évaluation :

5

Very friendly staff and accomable

Évaluation :

5

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.