Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4611 évaluations

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
5

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Expérience générale 
Évaluation :
5

Super fast and convenient.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
4

I wasn't sure how to use the app. I turned my key in before taking a picture of the odometer. I guessed what the mileage was. If I don't check the app, I would have had no idea how to return it. The drop off location told me the turn location would be open until 7. I showed up at 6 and they were closed.

Terry G. 
Évaluation :
1

I will not be recommending Uhaul to anyone. This has been the worse experience I have ever had with your company.

CALVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire M. 
Évaluation :
5

Nothing at this time

Sandy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SILVIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOIS P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  Premières impressions 
Évaluation :
5

I've rented from this location before, and this time was like every other time - quick and friendly service.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Never got emailed receipt

RENEE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

W T. 
Évaluation :
1

I signed up online a day in advance for 12pm hitch installation. When I got there they told me one of the parts wasn't available, so they could do part of the installation and told me to call uhaul to locate the additional part and get it installed. Why is that my job? Because the rep needed to get back to serious business in his cell phone. Ok fine go ahead I said. Over an hour later they hadn't started on my car so I asked for my key back and a refund. Took him 15 minutes of clicking on the computer to finish that task. He couldn't seem to get the total correct so I went line by line with my online invoice to help him correct it. Wasted an hour and a half of my Sunday.

CHRYS C. 
Évaluation :
4

Very helpful

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Expérience générale 
Évaluation :
5

I have used this location many times and I was never disappointed.

April B. 
Évaluation :
5

I returned the truck and dolly after about 6 hours of use, but my rental agreement was billed at 2 days, will I get a partial refund ? Thanks, Art

Arthur G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
4

they quickly installed my bike hitch, but I thought they were also going to install the bike rack itself. I tried to install it myself but had issue with alignment so didn't get to use it that weekend as planned.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azzam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret P. 
Évaluation :
4

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably

Brendan M.  |  Expérience générale 
Évaluation :
5

Great experience!

MARTIN H. 
Évaluation :
5

Excellente expérience

Évaluation :
1

Was charged an additional day of usage despite returning the night I has it rented. I will be reaching out to customer service.

AUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel J. 
Évaluation :
5

This was a great experience. There were a number of attendants working and and the one was new and being trained. The manager was teaching him and was very professional about. The service was outstanding and friendly. If I lived in Cleveland I would use this facility all the time. Excellent service

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
4

Drop off at night well lit up

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chuck H. 
Évaluation :
5

The personnel went above and beyond to assist me and my father. Much grateful for their kindness.

Carmen P. 
Évaluation :
5

Somehow fix the online tech issues with returning and checking in your truck... My location was on however I kept getting an error message and then I had to be charged an extra 20 $because I couldn't get passed that screen..#ridiculous

Ademetria M. 
Évaluation :
3

I ordered and was charged for moving blankets but there were not any in the truck I reserved.

Martha L. 
Évaluation :
3

There were three people in front of me when I arrived and it took probably 20 minutes before I was able to get to the front of the line to speak to someone. One worker was on the phone with a customer for a very long time. Other than the long wait to drop off the car, the service was fine.

Anthony D. 
Évaluation :
5

I've used this location many times, the staff is always very helpful and professional. This last rental was on Memorial Weekend which is crazy busy, the store was very well staffed and the truck although it had 75k miles worked like a brand new truck. Thank you staff at Lorain in the Kamm's Corners area of Cleveland!

Jeffrey J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred F. 
Évaluation :
5

Have used this place several times. They are great!

TAD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel F. 
Évaluation :
5

More clearly identify the key drop location

ERICK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN Z. 
Évaluation :
5

Another GREAT EXPERIENCE WITH YOUR TEAM UHAUL 👏👏 THANK YOU ALL!!

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRESHAWN B. 
Évaluation :
5

Great setvice

JUDY A. 
Évaluation :
4

Everything went fine today. I didn't have a trailer reservation but the staff was able to accommodate an afternoon rental. Appreciated their help.

CHRISTIAN H. 
Évaluation :
4

The truck itself seemed to have steering and acceleration issues. Other than that the experience was great.... and the truck didn't break down so that's good!!

matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
2

Checkout took more than an hour for no reason .

QUDRAT M. 
Évaluation :
5

I have rented from this location many times and the customer service is excellent.

PATRICIA L. 
Évaluation :
5

The person who installed my hitch also assembled my bike rack. He was exceedingly patient with me explaining how my bike hitch operated. He was even patient when I returned to report a flapping noise which was just the plastic wheel attachment. He immediately diagnosed the problem. my sincere thanks. Great work!!!

Dana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

We did have a problem with equipment rental. I ordered 6 blankets and got 24 and was charged for 24. We also got a dolly but never asked for one and was charged for it. Now I have to contact them and get a refund.

Maureen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET C A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Mark is great. Whether it's for the occasional truck rental or repeated propane fill... he is solid.

ALFRED S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Customer service was outstanding, the truck was clean and comfortable, I would definitely recommend this location.

JAMES G. 
Évaluation :
4

There was only one person checking people out and I had to wait for about 30 min

Sumner M. 
Évaluation :
5

They were very nice and knew what I needed

MARK K. 
Évaluation :
3

Got there before 10 minutes before 5, but no one came to check me in. Tried to do it myself via mobile device but couldn't get location services to recognize that I was in the lot. Finally had to use my daughters phone to check in. Key drop was also difficult to locate

Darrin B. 
Évaluation :
1

Showed up at 3:30 pm to return for. 5 pm return. Lot was so backed up I couldn't pull in. Ended up finding an employee after half an hour and they stated they were the only one working there. He instructed me to pull the truck into the lot via the back entrance and leave the keys in the truck. I tried calling UHaul multiple times and was unable to reach anyone. I left a message on the live chat and never received a reply. Now I've been charged for two days of rental even though it was returned well before the time agreed upon since no one checked the truck in.

ELIZABETH R. 
Évaluation :
3

There were not enough people staffed to maintain the amount of customers and return equipment for the day

Brittney D. 
Évaluation :
3

Said they can't help me with the credit for my missing mattress pads because it was the other locations fault. Other location will not answer my calls.

Heath K. 
Évaluation :
5

I had an issue with the self check in and had to go inside. The employee on site was EXCELLENT. Kind, thoughtful, and very efficient. She took care of me quickly and explained everything perfectly.

Steven T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard J L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAYLAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY W. 
Évaluation :
1

The staff was rude and I was charged twice.

Stephen S. 
Évaluation :
5

They were very helpful!

WALTER S. 
Évaluation :
4

They did not out the Dolley in the truck before we left so we worked all day without it. I would use the. Again but would check everything thoroughly before starting good job.

Mark Y. 
Évaluation :
5

I've used trucks from this location a few times, and have dropped off trucks here more than a few times. The staff is awesome and friendly!

Tad F. 
Évaluation :
4

Clerk at check in was efficient, helpful, and friendly. Van was clean. Return took WAY longer than anticipated-may have been due to a lack of staff.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Great service!!

DENNIS D. 
Évaluation :
5

Keep up the Great Service. Always excellent helpful employees.

GEORGE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth B. 
Évaluation :
5

Everything was great. Thank you!

KATHI K. 
Évaluation :
1

First I would like to say that I rent from Uhaul several times a year. Today I bring my truck back and it is like every time I bring it back. Brian Sanner comes to the truck and says nothing, He begins to return the truck, looking it over checking the miles and so on.I ask him how much is going back to the card since I didn't use the miles that I pre paid for. He states that he doesn't know. Now mind you I rent several times a year. You can tell me how much is going back or how much additional I owe. I ask him again and he still acts like he doesn't know. So I go inside and get a copy of the receipt. Upon looking at the receipt see that Brian charged me a 25 $dollar cleaning fee. So I asked Daniel inside why I got charged and Daniel said he didn't know I have to ask Brian. I go back outside and ask Brian why did I get charged a cleaning fee and he says "because the dirt on the floor mat". I ask him is he serious? So I get back in the truck and pull it over to the side and clean the mats. He says he is not reversing the charge. This type of customer service is not acceptable. In the past if the truck had any issues the return person would say something before charging me.He said nothing and then tried to act like he didnt know why the bill was higher than normal.

Évaluation :
5

Great interaction from pick up to drop off.

ANDREW L. 
Évaluation :
1

I was late and the personal where very rude, they never used my account. I am a long time customer and was treated poorly. I never received my receipt. I called and we got disconnected. I called back and they never answered.

COLIN O. 
Évaluation :
1

First, the people there acted like I was doing them a favor renting. Second they got the gas level wrong. I went a total of 25 miles and was charged 17 dollars for what? Third, I got no credit for using only two blankets of one package. I had 4. Fourth, the rental and the help I got off the site were not on the same page. When I tried to change the truck time I was told there would be a penalty. Yet the movers told me 3 that day off the uhaul site. Fourth, the guy checking me out claimed he did not know me. Yet he was there 4 hours earlier when I rented. Very unprofessional.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

It was a efficient experience.

MICHAEL K. 
Évaluation :
1

Prices for renting this truck were ridiculously high. I kept getting miscellaneous charges applied to my debit card after returning the truck. I will not recommend or rent a truck again!!

tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
3

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Expérience générale 
Évaluation :
4

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL C.  |  Expérience générale 
Évaluation :
1

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Michelle K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W.  |  Expérience générale 
Évaluation :
5

Well maintained, and staff very helpful

Dave C.  |  Expérience générale 
Évaluation :
3

I had checkin online but it didn't matter it was not a quick check in.

Dave C.  |  Premières impressions 
Évaluation :
4

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  Premières impressions 
Évaluation :
5

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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