Storage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless
Ebony Steele | Overall ExperienceSelf Storage Units in Cleveland, OH, 44111
U-Haul Moving & Storage de Lorain Ave
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Mill River Indoor Self Storage
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The reason for leaving is due to moving out of the area and finding a unit closer to where I live.
Valerie Thompson | Overall ExperienceNot only did the front desk guy hit on me when I have showed up multiple times with my boyfriend, the building, specifically the insulation in the storage unit roof was rapidly degrading. None of the staff knew what they were doing besides the manager. I always felt watched and judged by the lower staff as well. Also my key card never worked so I had to get a code to even begin to access my storage unit.
Sophia Supinski | Overall ExperienceKeep it "moving" !!!😅 Thank you, UHaul.
Constance Williams | First ImpressionsThe bad thing was climbing stairs with stuff that was pretty bad
Juliann Paschal | First ImpressionsI never went into the storage because we all realized that it wasn't going to fit.
TIMOTHY BIRT | Overall ExperienceI made a few mistakes on my reservation and they didn't get fux correctly at first. But they finally did. The staff was friendly and helpful.
kimberly smith | Overall ExperienceThe individual units aren't particularly well lighted. I needed a flashlight to see well. I want to say thank you to Mark for helping me recently with a flat tire on my car. He put air in the tire which allowed me drive far enough to get the tire repaired.
ANNE BINGHAM | Overall ExperienceYou have a great and helpful staff at this location.
Charmin Leon | Overall ExperienceThanks for keeping my belongings safe. Thanks again.
Leroy Wright | Overall ExperienceThis is only out to take for as much money as they can especially senior. I will recommend them or use them again.
Karen Pope | Overall ExperienceUna atención muy buena. Respeto y amabilidad.
Sarah Jimenez | First ImpressionsMark Sims, went above and beyond my expectations. And I haven't forgotten about him
ANGELA WELLS | Overall ExperienceVery expensive for a 5x5 unit! I was on the second floor and didn't like how there was no ramp or elevators. I was surprised it wasn't heated, made moving during the winter months very unpleasant.
JILL RINDFLEISCH | Overall ExperienceWas not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.
Charlene Parker | Online Move In