MY 11 Nonth STAY with Mark Sims, Manager and "The Whole Guy's TEAM as well. Being a Female Customer was always Kindness & Patience with a "Few of My Weird Questions". This Store was always CLEAN, and Smelled Clean and ready for a next day at 10:30pm when I would be stopping at my End if Day, some times. Good "Trucks" Also. Congratulations MARK & CREW..And Thanks To Everyone for your smiles too!☆♡ JUDY & JESUS, AMEN
Judy G | Overall ExperienceSelf Storage Units in Cleveland, OH, 44111
U-Haul Moving & Storage de Lorain Ave
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- 4,5 - Cote moyenne des clients
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Fine !
debora l | First ImpressionsMark done a good job & help me along the way
WILLIE D | First ImpressionsMy move out date was the 4th of March. Not the 5th.
CASSIEMARIE L | Overall ExperienceI appreciate the uhaul
CENTURY H | First ImpressionsThanks
ELTHENIA C | Overall ExperienceI would use U-Haul again in the future. I would recommend this location as well.
MARKETTA H | Overall ExperienceService was good thank
Ali M | Overall ExperienceHad my storage unit here for about 12 years. Staff always helpful and friendly. Very convenient donation section on site that helped with letting go of items no longer needed. Always clean, even the bathroom.
Lori J | Overall ExperienceYour rates are not competitive with others especially since there are only stairs for the second floor. The rate on the internet is not the same rate as what I was paying - why is there a difference? Why do you not pro-rate a refund when a renter moves out?
BRENDA G | Overall ExperienceGreat rental truck, and excellent service when I returned and got a rental unit! Awesome service at team there!
MARK S | First ImpressionsThe staff was very helpful and amazing, thank you U-Haul for your services and all you do!!!
Muregwa J | First ImpressionsStorage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless
Ebony S | Overall ExperienceThe reason for leaving is due to moving out of the area and finding a unit closer to where I live.
Valerie T | Overall ExperienceNot only did the front desk guy hit on me when I have showed up multiple times with my boyfriend, the building, specifically the insulation in the storage unit roof was rapidly degrading. None of the staff knew what they were doing besides the manager. I always felt watched and judged by the lower staff as well. Also my key card never worked so I had to get a code to even begin to access my storage unit.
Sophia S | Overall Experience