Customer Reviews for U-Haul Moving & Storage at Lorain Ave

5 051 évaluations

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent, efficient service from both employees.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H. 
Évaluation :
1

PIck up was to be the West 117th location. When I contacted the West 117th location they said they could not help me and that I had to travel to the the 16515 Lorain location. The staff at the 16515 location did a great job of taking care of our requirements. However, according to your moto that flashes on the credit card reader, UHaul has the right equipment available at the right location. Obviously that was not the case here as we have to travel many miles from the reserved location to pick up are equipment. .

Chad M. 
Évaluation :
1

You showed me a 6 foot wide trailer but the ramp and the end of the trailer are restricted the 5'4”.

James W. 
Évaluation :
3

The people working at the counter and in the yard need to improve on ability to talk to customer. If I am paying for a product I expect the person I am dealing with to be friendly and not act like I am the enemy.

Bruce H. 
Évaluation :
5

Nearby facility, great people aiding in hook-up and drop-off of car hauling trailer. Only thing I can think of to improve would be to add another car hauling trailer to the inventory.

Don E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
3

It was almost closing very rushed did not go over vehicle or check trailer

ANDREW N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Quick service and remedy to solve a problem when the first trailer i was renting had a tire problem. So thanks again for great service. Mike

Michael Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
5

Whole process was smooth and easy from making reservation online to picking up vehicle to return.

andrea L. 
Évaluation :
5

Need additional CSRs. Nicholas was great ( no issue there), but he was the only one at the front desk. Busy Saturday morning … it was going to be big delays if he was the only one.

William M. 
Évaluation :
2

This location was difficult to work with. The UHaul app didn't work. When returning the equipment, we waited for approximately 20 minutes even after walking around to find someone to help us. Then, the team charged us for gas even though we filled the tank up to above 3/4 line, when they later stated the line needed to be at the 15/16 line. There were not even 16 lines on the gas gauge, so not sure how they determined that the tank was below 15/16. I would have preferred if they told us just to fill up the tank all the way. Overall left our moving experience very dissatisfied and felt like we were taken advantage of. I will not use this location again.

Samuel P. 
Évaluation :
5

The man who checked me in was also helpful and nice.

Emily P. 
Évaluation :
5

The store took my online order, and had the trailer ready for my arrival. There was no line when I arrived, so they were able to help me right away. Although they [understandably] wouldn't allow me to rent the trailer because I didn't have a trailer wire harness, they were able to install a wire harness on the spot. The install took about an hour, and the installer did a very clean and professional install job in accordance with the installation instructions. No shortcuts were made in the install. I appreciated them getting the light/wire harness installed, so I could safetly do the towing I needed for that day, and any time I needed to tow again in the future. Overall experience was great!

Denny M. 
Évaluation :
4

Van pulled amd made strange sounds. Like it was rusted and falling apart. Probably previously slightly wrecked. Gas was expensive. Wad kind of dirty on the outside but that wasnt a big deal.

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freeman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rutanya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

It was a busy morning so people have remain calm and patient. Don't sweat the little things

Timothy O. 
Évaluation :
4

When I returned the truck, the system was having issues and it delayed my return process because the apps were telling an absurdly different out mileage than my printed contract (and verified when I first used the truck). The system/software needs improvement.

Oscar S. 
Évaluation :
1

The cab smelled like cigarettes, there was no one at the front desk to process my order, I waited 15 minutes in an empty store. Then when someone came in, he made it feel like I, as a customer who needed to be checked out and was at the front desk with a big sign that said customer entrance, was inconveniencing him and that I should of went searching for him in a strange parking lot I've never been to.

Marnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony W. 
Évaluation :
5

I recently had an issue with my bank not posting my actual acct. balance , when I returned the truck back to U-Haul , I didn't have the money to fill up the gas. I was charged for the amount of gas that was low , which did not go thru at the time, but was paid the next day. They did not charge me a bounced fee. They have always been good to me , as I rent quite often. This is the first time this has happened , I will always rely on U-Haul , aspecially at this location ( 16515 Lorain ave. Cleveland, Ohio) They are excellent!

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLEVELAND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Marc, this locations manager, was awesome in his customer service skills and his willingness to make the customer happy. The cargo trailer was ready when promised...brand new, as promised...and the front desk check-in associate, Nicholas, was very professional and courteous and helpful. This is an outstanding location for U-Haul equipment and is well managed with quality personnel.

robin S. 
Évaluation :
4

Make the rental checkout experience less confusing and cumbersome, especially for returning customers.

Shannon B. 
Évaluation :
2

My reservation was originally for the Brookpark location. Upon arriving I was informed my trailer was damaged and I would have to drive across town for another trailer. I arrived at the W. 165th location and the lady who helped me was excellent and is the only reason I am giving 2 stars. However, upon returning, I ran into traffic coming out of New York which required my complete attention and delayed me past my expected return time. Upon trying to explain to the general manager I was met with very unprofessional and rude attitude with him asking me why I didn't call. The general manager wanted me to call while driving - there was no place to pull off - a fully loaded trailer which in my opinion was not safe. He then assumed a condescending attitude by telling me that he would wave the extra half day "as a courtesy to you even though you don't deserve it". I was very offended and think the general manager at this branch needs a thorough lesson on customer service as he should not represent u-haul. Please feel free to contact me to discuss further.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

This is the worst place that I have been to in the Cleveland area..I had a reservation for a truck and auto transporter...made it with 1800Goyhaul and there was no transporter and before I left one came in and I could not get it and another employee said that I didn't have a reservation so I will not ever be using uhaul again I'll get a truck and beg someone to transport my car...u people are poor service and they don't care about nothing but a pay checks...FUCK UHAUL

Kelvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
4

The guy in the reception was nasty he doesn't know what is the customer service skills, because I asked him question and his respond was bad.

Mohammed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

Mark was tremendously helpful in securing the truck when a delay was encountered with the truck (to be rented.). Excellent and timely communication. Merci.

Greg S. 
Évaluation :
4

The employee who gave me the truck was a nice person. Made me feel that I was bothering his coffee tine or something like that

Narcis N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tony V. 
Évaluation :
2

only one person staffed, long line. Couldn't get their attention. Reserved 2 dozen pads, truck on had 6 pads and I was charged twice.

Andrea V. 
Évaluation :
2

I have always been under the impression that you could return trucks, vans etc too a U-Haul location close to your destination. I was required to drive an hour back to Cleveland were I rented the van to return it.

Drew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

This location was severely understaffed - there was a significant line to pick up the truck - Once I got the truck it was in poor condition and the air conditioning didn't work - I was not able to get ahold of the location by phone after this (I had already left). They would answer the phone, ask me to hold, and then I was hung up on.

Greg H. 
Évaluation :
5

All employees were very helpful and the van performed very well.

David P. 
Évaluation :
5

Very helpful service

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVEEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
1

Employees are incredibly rude. Never did anything that they said they would do. It's been over 24 hours and I still have yet to receive a receipt. Renting from this location was a constant headache. I will never rent from this location again

Mark S. 
Évaluation :
1

I drove the truck 5 miles put $10 in gas and you charged me $24,75 for gas. I asked for an explanation and was told read my paperwork.

Penny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Very professional and made my visit very simple and Efficient. They check my trailer and made sure it was safe to pull. Overall very pleased with how I was treated and with the trailer it was exactly what I need.

JASON S. 
Évaluation :
1

1. Answer the phone 2. Pick up the pace. 3. Have enough energy to speak so people can hear you. 4. Don't waste peoples time with BS.

jason E. 
Évaluation :
5

The reservation process went smoothly, the pick-up of the trailer went smoothly, it loaded great, it handled great, it is an extremely well designed unit with its onboard ramps, fold down left fender, tie down ratchets, and the jack on the tongue. I had a little difficulty doing the online check in when I returned the trailer at the location's off-hours, but it did not cause a problem with the total rental fees.

Don E. 
Évaluation :
1

Pretend you have rented a truck in the past. The experience with your rental process was horrible. You should try to move into the 21st century with your technology. I will not be using your services again.

Ted R. 
Évaluation :
2

Very slow service, check engine light was on, charged for gas we did not use, very limited parking in the lot.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese R. 
Évaluation :
5

Nothing service was great and employees very nice

JAMES S. 
Évaluation :
5

Keep up the good work.

Ricky R. 
Évaluation :
5

Everyone was super friendly and helpful

Alice K. 
Évaluation :
5

They were great help in fixing my connection problem and also had to borrow wrench to change to a 2” ball:

Paul F. 
Évaluation :
5

Air freshener would be nice.

rick C. 
Évaluation :
4

Slow in getting paperwork. Unit hooked up without any check of our paperwork.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
3

After they get your money - return is easy and attendant very nice. When picking up - not so good - i stopped and made a reservation for my truck thing it would make pick up easier. NOT A CHANCE. They made me go through everything all over again and then some. I did not have my phone thinking I would just go in for verification and grab a key. They needed to contact someone to verify I was picking the truck up. WHY- they have my license and credit card info. I had to wait until my wife returned to the house and answer the phone. I was told this was to verify who I was- THIS IS CRAZY - after finally contacting my wife after 15 minutes I was given a key to a truck in row O - row O was Q worn out - after trying a van in the wrong row because the Q looks like an O I finally found the correct truck - OHHH by the way it was RAINING. After opening the truck the passenger window was left open and cab full of water. So back into the office - OH did I mention it was RAINING. After getting my second truck I realized the truck is given to you with a 1/4 tank of gas - so off to the gas station you go. MAKES NO SENSE. Why aggravate the customer like this. I forgot to mention when I got to U-HAUL there was no one in the office - more waiting. Not a good experience.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund G. 
Évaluation :
5

Nothing really. Nick was efficient and very helpful. And dropping off was easy, they met me outside as I backed the trailer in its place . Once again efficient and friendly.

Matthew M. 
Évaluation :
5

Both the guy who checked us in and the guy who checked us out were very professional and nice. They made the experience better.

David L. 
Évaluation :
1

Employee there was rude and belligerent and hostile. She lack intelligence to read furl gauge in truck when it was returned insisting the quarter tank mark is 1/8. Wonder how many customers are overcharged for fuel because one employee does not understand how to read fuel gauge in a vehicle. I'll never use uhaul again. Horrible experience

Joseph F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sally L. 
Évaluation :
5

Everyone was incredibly helpful.

Heidi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffaney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawfiq S. 
Évaluation :
3

I couldn't get into your website despite trying 4 times from three locations including 3 with internet connection. The trailer was dirty when I arrived. I don't know why I was charged $80 more because I can't get to the website. The only reason I would recommend this location is it's convenient location.

Charles H. 
Évaluation :
1

Upon returning my uhaul there was no place to park, several people looking for drop box for keys, called customer service. No help. Had to leave key in vehicle. Someone parked so close to truck couldn't move it if I tried upon leaving. Poor customer service. Vehicle in need of tranny repair. Cost was double what they quoted. Only put 25 miles on it. Very disappointed.

ERIN S. 
Évaluation :
2

Couldn't park the truck anywhere... the parking lot was inaccessible.

Brian H. 
Évaluation :
2

Well, the pickup truck and dolly I reserved for moved from Elyria, Ohio location on 254 & 57, to The Avon, Ohio location the next day, Then I was Updated Later in the day That I'd Have To Go To Cleveland Now To Pick It Up. Once I arrived at the Cleveland store the staff members behind the counter were working at the own pace, seemed very uncaring about other people's time. Took them around 40 + plus minutes to get me checked in, and even get the truck pulled around. When I was returning the truck and using the app to complete the return process, and employee came up to me tried to tell me that I would be paying over 100$ more then what I see on my phone. My order when I returned on my phone said 163$ she came up to me and told me it was around 270. So continued with my return checkout and only payed 163, I just dont understand why an employee would try and up sell me something or lie to me?

alano T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
5

I have dealt with a lot of different uhaul locations, and this one is by far the best. Always professional, knowledgeable, and helpful.

CARTER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

They had the help and advice we needed, along with varius supplies.

don G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

The people work there are so sick need help you should hire people more respect for custmer even the manager is treat customers like shit

Ayman O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Lower mileage rates

Marlon H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
3

You're staff was less than friendly

gary J. 
Évaluation :
1

Person who checked us out was eating while serving us the agreement. What a terrible policy to pick the truck up with 1/4 tank . And to give us a truck with 126k miles what a joke .glad we made it there in back but no peace of mind .

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayman O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie H. 
Évaluation :
4

The workers are kind and efficient

Melinda B. 
Évaluation :
4

Una atención muy buena. Respeto y amabilidad.

Sarah J.  |  Premières impressions 
Évaluation :
4

Mark Sims, went above and beyond my expectations. And I haven't forgotten about him

ANGELA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J.  |  Premières impressions 
Évaluation :
2

Very expensive for a 5x5 unit! I was on the second floor and didn't like how there was no ramp or elevators. I was surprised it wasn't heated, made moving during the winter months very unpleasant.

JILL R.  |  Expérience générale 
Évaluation :
3

Was not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.

Charlene P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chauniqa B.  |  Expérience générale 
Évaluation :
5

Love that place.

jeanna k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W.  |  Expérience générale 
Évaluation :
1

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Michael W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
3

Cockroaches, understaffed, staff that didn't seem to care. Took forever to get checked in because they were so understaffed. If this wasn't a temporary solution, then I would have changed my mind and gone elsewhere.

Sean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Premières impressions 
Évaluation :
5

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Jarvis G.  |  Expérience générale 
Évaluation :
5

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOIS P.  |  Premières impressions 
Évaluation :
5

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  Premières impressions 
Évaluation :
5

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Premières impressions 
Évaluation :
4

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably

Brendan M.  |  Expérience générale 
Évaluation :
3

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Expérience générale 
Évaluation :
4

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL C.  |  Expérience générale 
Évaluation :
1

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Michelle K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W.  |  Expérience générale 
Évaluation :
5

Well maintained, and staff very helpful

Dave C.  |  Expérience générale 
Évaluation :
3

I had checkin online but it didn't matter it was not a quick check in.

Dave C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwaine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M.  |  Expérience générale 
Évaluation :
5

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

mary m.  |  Expérience générale 
Évaluation :
5

Staff is very friendly

Wilbert M.  |  Premières impressions 
Évaluation :
4

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

anastasia s.  |  Expérience générale 
Évaluation :
5

N.D.

Robert W.  |  Expérience générale 
Évaluation :
5

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

michelle k.  |  Expérience générale 
Évaluation :
5

merci

Robert W.  |  Premières impressions 
Évaluation :
5

My experience was favorable.

Cynthia N.  |  Expérience générale 
Évaluation :
5

They treated me excellent

jose m.  |  Premières impressions 
Évaluation :
5

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Doug F.  |  Expérience générale 
Évaluation :
4

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  Premières impressions 
Évaluation :
5

Excellent

tina d.  |  Premières impressions 
Évaluation :
4

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Anne W.  |  Expérience générale 
Évaluation :
3

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Anne W.  |  Premières impressions 
Évaluation :
5

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  Premières impressions 
Évaluation :
5

Very positive experience. The facility is extremely clean

Gayle C.  |  Expérience générale 
Évaluation :
5

Very friendly staff and accomable

Amber S.  |  Expérience générale 
Évaluation :
5

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

Tom M.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond in helping us.

Donald V.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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