Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4 743 évaluations

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. My check out person and the manager were so great and helpful. I have never towed with this truck before and my fuses for the trailer lights were burned out and they helped me figure it out so I could get on my way!

JEFFREY M. 
Évaluation :
3

Show a lil friendliness

ELBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie A. 
Évaluation :
5

I experience great treatment. Nothing needs to be said negatives

MICHAEL M. 
Évaluation :
4

The trailer I rented was well used-older but did the job

MICHAEL M. 
Évaluation :
1

The representative at this U-Haul store was rude, insulting, and condescending. He behaved as though he highly disliked his work, and it was obvious to the customer. The staff at the location would greatly benefit from a lesson in customer service.

Risa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

I have worked with the same gentleman twice in the last few weeks and he is super nice and helpful!!!

BENJAMIN R. 
Évaluation :
5

Fast easy service!

RONALD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE W. 
Évaluation :
3

I rented the trailer from 8 am to 8 pm Returned at 6 You charged me a late fee of 20 bucks, I want my 20 back, I'm a regular customer

Ronald H. 
Évaluation :
4

Fix the shitty app so I can return my equipment and not get charged a late fee

Jesse N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
1

I rented from the Fairview location and the employee was very rude and threatening to me. I did the online check in hoping to skip the line and it wasn't ready for me so I had to wait in line 45 mins. After this the employee let me know my reservation had been changed from being due back in 10 hours to being due back in 6. When I told him that wasn't what I reserved he told me if I didn't have the truck back by 4pm I'd be charged 2-3 times my original rental fee when I reserved the truck until 7 originally. He was very rude. I called the 800 number and they were able to extend my rental until 7 with no issues and said he should've been able to do that at the counter. I've used uhaul a bunch of times and this is the first time I've ever had an experience like this. I'll definitely never visit that site again

Joe T. 
Évaluation :
5

Nothing ever thing was perfect

CHAD K. 
Évaluation :
5

Reasonably priced and very close to home

Maria P. 
Évaluation :
3

Maggie @Middleburg Hts store was very rude and dismissive. I was really disappointed that when we rented extra days to ensure no wait time & could leisurely take our time found out there's (2) rates for milage and even though 1 of days was only @79¢ we got charged for 99¢ mile. Clearly taking advantage of circumstances.. Considering I probably rent a Truck 2-3 times a year...not happy. Will definitely entertain different options moving forward

Danielle T. 
Évaluation :
5

More people working in the counter area

Sandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
1

Uhaul person, named Mark at return location was horrible and refused to give me a receipt. The return process was far to long and I was treated like shit.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNETTA F. 
Évaluation :
5

Nothing it was fine.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Everyone was super nice and helpful! Great experience.

MEGHAN C. 
Évaluation :
5

My only complaint is I had a hard time finding the drop box for the keys. The picture that came up was not representative of the location I was at. I walked around for awhile trying to find it. Everything else with the mobile pickup return went well.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Premières impressions 
Évaluation :
5

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Jarvis G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DRENEISHA T. 
Évaluation :
5

Everyone at this location was great. However your website is a mess and calling the main number isn't much better.

HENRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
2

I pulled in at 6:58 to drop off the trailer and one of the employees was standing out front. He did not come over to check me in but locked the door. I did an after hours drop but the customer service was terrible.

John G. 
Évaluation :
5

The employees at this facility were very professional and polite. They also exceeded my expectations on how long it took to install my hitch.

vickie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R. 
Évaluation :
1

Before I left, no one was with me when I looked over the truck. The mileage was over the gas was short. The back door was down so I had to open it to verify contents. Had asked about where to leave key after hours. Took me ten mins walki.g around to find it poor signage and small. The truck alignment was dangerous with amount of play in the steering. Hands in the 8 and noon position to drive straight. The door lock according to locksmith was pretty bad so not sure how store did not note a stuck lock as the key broke off after loading truck. Almost 4 hours before back on the road with new key. 1 hour trying to access the website or contact roadside assistance. No callback feature. 2 hours waiting on locksmith and 45 to get broken key out of door and new one made. The dolly was unable to be used as we had nothing to remove the zip tie but guess didn't need it but again shows lack of customer service from the start. Manually can remove tab. Requested compensation for delay and dolly was told i was given an extra day...10am from my 10pm estimate. I had truck back by 10pm and had stated during breakdown would need more. Which the breakdown was not my fault but the age and lack of maintenance of the uhaul trucks. I was compensated for the dolly and a set of furniture pads nothing towards the rental. I will never go back to this location and very likely never use uhaul again.

CAROLINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
5

Sydney was great

Joe C. 
Évaluation :
5

all went well

willie G. 
Évaluation :
2

Truck smelled like shit, big dents everywhere, big piles of rocks were shoved in both sides of the truck bed

THERESA S. 
Évaluation :
5

Online checkin worked well!

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philshanna M. 
Évaluation :
5

Easy to rent , easy to return . Good vehicles too!

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

The general manager wiated on us to assist with the pick up of the vehicle, He was friendly and very helpful. We have used the Lorain Rd Uhaul 2 times in the last month. Both times the staff has been professional, helpful and kind. Thank you all for your hard work!

Julie M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
1

this location was terrible i had to dispute everything except the miles the pictures of the truck were not accurate at all the gas was not accurate ill be going to the 6000 clark ave location from now on

dylan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
5

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Expérience générale 
Évaluation :
5

Nothing everyone was every nice and friendly

JAMIE H. 
Évaluation :
5

Whenever we need a truck, we always use this haul. Would recommend it to anyone

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole T. 
Évaluation :
5

Super fast and convenient.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
4

I wasn't sure how to use the app. I turned my key in before taking a picture of the odometer. I guessed what the mileage was. If I don't check the app, I would have had no idea how to return it. The drop off location told me the turn location would be open until 7. I showed up at 6 and they were closed.

Terry G. 
Évaluation :
1

I will not be recommending Uhaul to anyone. This has been the worse experience I have ever had with your company.

CALVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
4

The staff was very helpful and friendly! I would use this location again just because they had such good customer service when picking up the van. Merci.

MELANIE E. 
Évaluation :
5

Personnel professionnel

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Everything went smoothly

JEFFREY M. 
Évaluation :
1

They made me return the truck in the middle of me moving and ensured me they would find me a replacement truck only to find out they in their words “were too lazy to check over my ID earlier that morning and didn't see that it had just expired” despite the fact June 2 we were still in a state of emergency thanks to COVID. I had to call a friend and an expensive Uber to transport stuff I was moving to westlake. I was overcharged and never received my refund that Marcus assured me would be processed in 14-21 days. Obviously that is yet to happen.

Philip C. 
Évaluation :
4

70 k miles vehicle was solid. Cold air. Check in and out was fast and easy.

Jason C. 
Évaluation :
5

Staff was very efficient and professional both during pickup and return of my vehicle

donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN A. 
Évaluation :
5

All the guys did a great job, the manager is managing well! I'll be back Thank you Café 87 cafe87.org

THOMAS F. 
Évaluation :
1

U guys are changing me for more gas a put it in and I took a picture.hello I need help

GLENDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N. 
Évaluation :
4

Not a very personable experience. I'm sure the staff deals with a lot of different people, every day. Let us feel homely. Let us feel friendly. Not just screen clicking while you put out order in. Otherwise, great service, helpful staff. Merci

Alison W. 
Évaluation :
1

Overcharged for gas, Unfair charge even I bring the truck more gas ; Tried explaining him about overcharged but Brian rudely ignored and rudely asked to leave; HORRIBLE CUSTOMER SERVICE BY BRIAN SAMNER AND STORE MANAGER MARK,

MUZAFFAR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire M. 
Évaluation :
5

Nothing at this time

Sandy S. 
Évaluation :
4

Tell the Return folks to be more atentative and nicer! They were joking and not even acting that I was there! I had no clue what to do! Finally the long haired guy took care of me and he was great. The other guy could have cared less…spending too much time focusing on the new female employee

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME R. 
Évaluation :
5

Very helpful

Lynn T. 
Évaluation :
1

The manager who is working there is the worst person that I have met. I asked him to check the odometer for the truck since I felt an error for miles recounting, and he said I will take this truck over the road to check without using any device that tells this truck has a problem and will pay me the additional miles that he will make. that does not make any sense and is not a professional way to do that for the customer. it was so a bad day for me.

ZAID A. 
Évaluation :
3

Although I used the self service option, it still took over 20 minutes of waiting in line to get the key (there was no employee in there for about 10 of those minutes). Seems like they were quite understaffed. Had a similar issue when I returned the van. The employees were nice but just seemed over worked.

ROBYN W. 
Évaluation :
5

More employees would be very helpful there were only two they were both extremely helpful and I have nothing bad to say about them but there were a lot of customers for only two employees

NICHOLAS D. 
Évaluation :
4

Everyone was very helpful !

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Renting a 10 Ft. truck was quick and efficient at the store after filling out info online. In and out in 10 minutes to my destination. Clean truck and helpful staff.

CAROL S. 
Évaluation :
3

The first woman behind the counter said they were fully booked for the day even though I saw plenty of keys behind the counter. I don't know if she didn't want to help me but I walked out and placed a reservation online. I walked back in with my reservation number and another employee helped me out. He was very helpful and everything else was alright. I just can't get over the fact that the first employee did absolutely no effort and I almost took my business elsewhere. I would give five stars if it wasn't for that.

TYLER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YICHUN Y. 
Évaluation :
3

The personnel who helped me was monotoned and obviously overworked. Give him a vacation or some mandatory time off because his attitude was trash. Lastly if you're going to convince people to use the app to checkin to avoid the 20 $courtesy charge, make sure the shit works. The link never allowed me to snapshot the mileage or gas gauge so I was charged an additional 20 $for y'all having to do your job and having a glitchy app.

Aria E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SILVIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
1

The general manager was extremely rude and unprofessional.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOIS P.  |  Premières impressions 
Évaluation :
5

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  Premières impressions 
Évaluation :
5

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon k.  |  Premières impressions 
Évaluation :
4

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn't be used reliably

Brendan M.  |  Expérience générale 
Évaluation :
3

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Expérience générale 
Évaluation :
4

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  Premières impressions 
Évaluation :
4

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  Premières impressions 
Évaluation :
5

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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