Le client n'a pas laissé de commentaire.DAMIAN L.
Customer Reviews for U-Haul Moving & Storage at MacArthur Dr
Pour nous contacter
Alexandria, LA 71301
(Hwy 71- S Of S Cir)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew S.
In my opinion, all my experiences with the employees are always joyful and professional too. I drive to Alexandria every time because my business is appreciated and since Hurricane Laura I've had to spend probably a Thousand or more over the two and a half years. The S. McArthur Uhaul is fabulous.Jo Ann L.
I was very pleasedLoretta J.
Tonya was exceptionally helpful and professional.Gary H.
Le client n'a pas laissé de commentaire.Gavin P.
Le client n'a pas laissé de commentaire.John L.
Very friendly staff, outstanding customer service, from the representatives inside, to the gentleman that helped outside when I returned the truckâ€¦ I would return for a rental at this location again.. THANK YOUArmando M.
MR KOBY, MS DIANE, & HER TEAM WERE ALL VERY PROFESSIONAL. THEY WENT ABOVE & BEYOND FOR ME & MY FAMILY. I DIDN'T FEEL LIKE A CUSTOMER, I FELT LIKE I WAS A PART OF THEIR FAMILY. I HAVE USED THIS LOCATION FOR YEARS & I ALWAYS WILL. I'M SO GRATEFUL MY MIND WAS AT EASE DURING MY WHOLE MOVING EXPERIENCE. IT'S A BLESSING TO BE APPRECIATED, VALUED, & RESPECTED AS A CUSTOMER NOWADAYS, THAT'S A RARITY. SINCERELY KUAME STANDFIELD & FAMILY.Kuame S.
Le client n'a pas laissé de commentaire.butch B.
The side mirrors on the van I rented could not be adjusted. The steering wheel seemed, to me, to be spongy. All else with the van was good.MICHAEL D.
Better attitude from the employee towards Costmer and truck smelt like marijuana and I had Mr 12 year old son when we picked it upBurt R.
Not imply the customer is lying. Not frighten my 78 year old mother, not ignore customer. Writing better business Bureau about my experience.Sharon S.
Customer Service Representative was awesome! Vey polite and courteous when picking up and returning the unit. Definitely an example for everyone in the field to mimic. Would definitely hire her to work for me in a minute.Stephon S.
Le client n'a pas laissé de commentaire.Donald P.
Le client n'a pas laissé de commentaire.William L.
Diane and staff were excellent! Will definitely use them again. Couldn't have asked for a better experience!MARCEL F.
Le client n'a pas laissé de commentaire.rachel C.
Le client n'a pas laissé de commentaire.daniel O.
Le client n'a pas laissé de commentaire.ashley b. | Premières impressions
I was not allowed enough mileage to go straight from location to pickup, drop off then turn in. Not even close so I got charged extra for all the mileageBryan W.
Le client n'a pas laissé de commentaire.Sebastian R.
Thumbs up equipment clean and work perfectlyRoderick S.
The gentleman that accepted my return of the truck was very friendly, welcoming and pleasant. I wish I remembered his name. He deserves a huge Kudos for his service.Cynthia B.
Staff are welcoming and very professional.Jo Ann L.
Explain drop off location procedures. I did not know I needed the U-haul app and did not want to download. Drop off location has no personnel to turn vehicle into.NICHOLAS P.
Very understanding and supportiveNettie R.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.William n. | Expérience générale
Everything went smoothly, staff was well trained in hitching and wiring the trailer.thomas C.
Le client n'a pas laissé de commentaire.David D.
People on site were very helpful.rod N.
Le client n'a pas laissé de commentaire.Mark G.
Staff was awesome. Easy to work with and quick. I drive 30 minutes one way to this location every time for a reason.willie T.
Le client n'a pas laissé de commentaire.BRYAN L.
Le client n'a pas laissé de commentaire.Jasen J.
Everytime I go for a truck there precise with there businessKeith J.
Le client n'a pas laissé de commentaire.Terrance B.
Great job .Andrea M.
Le client n'a pas laissé de commentaire.Russell H.
Le client n'a pas laissé de commentaire.ONEIL M.
Le client n'a pas laissé de commentaire.David K.
THIS LOCATION HAD EASY DROP OFF PROCEDURES.Orneatha W.
There is nothing I could suggest. Fast friendly serviceLynton O.
Le client n'a pas laissé de commentaire.Emily O.
Excellent! Do not change. Paul PurcellPAUL P.
I reserved a truck online to pick up on a Thursday but was called by a lady at the store location and advised they had no truck until Friday. I accepted the rescheduled reservation. Not only was I charged the weekend rate but I was never refunded the $50 guaranteed reservation fee. The manager at the location was dumbfounded that one of her associates told me I had to be there at a specific time to pick up the key or it would be given to another customer. Very displeased and still want my refund.emmy B.
Le client n'a pas laissé de commentaire.Owen N.
Le client n'a pas laissé de commentaire.David K.
Thank You sooo much for the accommodations 🙏🏽😘JACQUELINE S. | Expérience générale
Le client n'a pas laissé de commentaire.Jondalyn L.
Le client n'a pas laissé de commentaire.Thomas V.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.Amanda B.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Theresita B.
Lubricate the ratchets on the tow DollyStephen P.
I thank God for you guys!!! It saved me alot of trips back and forthâ€¦and I'll be sure to use you again when I move my things from storage to my new home!!!!Matthew B.
Everyone I dealt with was top notch and very helpful. I tried calling in at the end of day and found it difficult to get to a human in a timely manner, though.John M.
Very sweet folksLarry M.
More hours on the pickup trucksDavid K.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.Ty S.
Le client n'a pas laissé de commentaire.Bradley H. | Premières impressions
Le client n'a pas laissé de commentaire.Shawna C.
Le client n'a pas laissé de commentaire.Shundrika J.
I went 26 miles and I had to put in $44 worth of gas because the gas heater was broke I think I should've been reimbursed on the gas. When I put in the $44 it didn't move it off it emptyKelly M.
Total rip off, luckily I took dispute pictures before I left. Guy tried to charge me for damage that was already there. Then charged me for gas I didn't use. I now understand why this particular location has a 1,5 star rating. RIP OFF!!!Michael P.
Vehicle inoperable and store management/team denied the obvious in an accusatory way. Disgusted by the manipulative tone this team leads with.Samantha S.
Le client n'a pas laissé de commentaire.Theresa N.
The moment you pull in you are greeted nicely by professional staff, they are quick at checking you out and making sure everything went well. I would go out of my way to rent from this location. Thank you to the staff.WILLIAM N.
Storage unit does not even have lights and climate control could be better for the proceSEAN C. | Premières impressions
Location was good and helpful. Certainly think the storage units could be nicer and in better shape for the price. The unit does not even have lights inside and for climate control itsstill a bit humid in the unit.Sean C.
The staff are amazing and super helpful!! This place is very clean and you can tell they take pride in their work. I would drive 100miles out of my way to rent from this location, because they are fast and efficient! Great job! Thank you for your kindness.WILLIAM N.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Robin B.
The truck ignition was tricky. It wouldn't turn sometimes. I had to re- insert over and over and wiggle alot. The truck needed shocks super super bouncy. Poor lighting for night driving even on bright. The worst truck I've ever had with uhaul.Ebony C.
Le client n'a pas laissé de commentaire.Lisa B.
Close it downEric J.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Steve P.
Immediate service and fast turn in.Aaron L.
Le client n'a pas laissé de commentaire.Thomas V.
You will likely not be acknowledged until you walk up to them. I paid for blankets, my location to load the trailer was 22 miles away. I, apparently wrongly, assumed they had placed the blankets inside the trailer, seems logical. I got to the loading location, opened the trailer, and of course...no blankets. I called the location and informed them they didn't give me the blankets. I mentioned I took for granted they placed them in the trailer. The reply was, no, we don't put them in the trailer. the offered to take them off the bill completely missing the point that I needed blankets. That's why I asked for and paid for the blankets. I heard someone in the background say they were laying by the front door. That's fine, but it would have been nice to make me aware of that and be conscientious enough to see your customer received what they paid for. So, I drive 22 miles back to the location to retrieve the blankets, a 44 mile inconvenience. This would have been the ideal time to offer to remove the charge due to the huge inconvenience and delay in my plans. They aren't expensive, but this would be a good gesture showing good customer service. The site was not busy at all so poor customer service makes no sense. I had gone in a couple of days earlier to make sure my hitch, light connection, etc. were in good order to pick up the trailer later. Even at that time, I just really felt I was somewhat of an intrusion into their conversations and leisure time. Just know, if you use this location, you will need to control the situation and be sure things are done thoroughly. They really don't show interest in work or even average customer service. I definitely will not recommend this location or be going back myself. I do like U-Haul, just not this site. Oh, one more thing, the trailer leaked when it was sitting in the rain.David W.
My salesperson was very nice and professional, she listen and got what was needed for my storage needs.Loretta B.
Le client n'a pas laissé de commentaire.maryln J.
The biggest problem we had was we kept have fuses blow bc of the trailer hookup but other then that everything was greatKassie B.
This place is a ripoff I will never 👎 use them again my problem was I should have taken a picture of the mileage on the truck when I got back to turn the truck in they stated that I had went 300 miles in the truck which was a lie I could not have driven 300 miles in the truck I only had it 3 days and didn't take it on any long trips or went out of town in the truck Just FYI please take pictures of the mileage I was charged a extra 90 dollars 💵 that I didn't have so yes I'm so upset 😭 right now please take pictures of everything on that vehicle don't take the employees word for nothing because you have so many scams out hereKevin B.
Everything went smoothlyAnthony T.
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Darrell K. | Expérience générale
Le client n'a pas laissé de commentaire.CHELSEY T.
Le client n'a pas laissé de commentaire.Austin F.
Pick up and drop off were smooth. The representative hooked up and unhooked the trailer. He answered my questions and was very helpful. Merci!Patrick G.
The web page to reserve a truck is too much information and very confusing. I reserved a truck but found out that I had made the reservations for your storage unit. But I was happy with the assistance of a replacement truck and when a rain storm came up and we could note return the truck at the time stated we were not charged the extra time. I was pleased with the outcome because I really needed to move on that day. thank you Ollie BladeOllie B.
Le client n'a pas laissé de commentaire.CAMERON G.
Le client n'a pas laissé de commentaire.Jill L.
Le client n'a pas laissé de commentaire.Jasmine M.
Nice staffRoy M.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Tiffaney K.
Friendly fast professional setvice.John E.
Le client n'a pas laissé de commentaire.carey o. | Premières impressions
Le client n'a pas laissé de commentaire.helen B. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA G. | Expérience générale
Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..Clay D. | Expérience générale
Le client n'a pas laissé de commentaire.Paulette B. | Premières impressions
It was clean, but the storage area smells of mold.Laverna C. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA D. | Expérience générale
The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .LANE G. | Expérience générale
Le client n'a pas laissé de commentaire.Reshunda J. | Premières impressions
Le client n'a pas laissé de commentaire.sandra W. | Expérience générale
Uhaul is a reputable company and is reasonably priced optionJulianne E. | Premières impressions
They went all out to make sure all my needs were met .LANE G. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine D. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly M. | Premières impressions
Any given time the staff would be rude or outside smokingDavid W. | Expérience générale
I don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.TRENT H. | Premières impressions
Le client n'a pas laissé de commentaire.Kia B. | Expérience générale
Le client n'a pas laissé de commentaire.Robin B. | Expérience générale
Le client n'a pas laissé de commentaire.KESHA M. | Expérience générale
Le client n'a pas laissé de commentaire.Anquanesha J. | Expérience générale
Le client n'a pas laissé de commentaire.Robin B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary J. | Expérience générale
Le client n'a pas laissé de commentaire.Julia t. | Premières impressions
Le client n'a pas laissé de commentaire.Keesha F. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy B. | Expérience générale
Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.Charles Z. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.teena b. | Expérience générale
Le client n'a pas laissé de commentaire.Mary J. | Premières impressions
Le client n'a pas laissé de commentaire.Jonalyn R. | Expérience générale
Le client n'a pas laissé de commentaire.JERRY W. | Premières impressions
Le client n'a pas laissé de commentaire.Lakeshia T. | Premières impressions
Service à la clientèle formidableRonnie S. | Expérience générale
Le client n'a pas laissé de commentaire.TONIA S. | Expérience générale
Always clean. Lighted well. Price is excellent!!Teniya G. | Expérience générale
Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!CHRIS L. | Expérience générale
Le client n'a pas laissé de commentaire.Warren K. | Expérience générale
Great people - good priceCHARLES B. | Expérience générale
The staff at the McArther Drive facility are very polite and helpful.Trina T. | Expérience générale
Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairsCatrice E. | Expérience générale
The women went out of their way to show us all the details and the price is terrific for the facility!CHARLES B. | Premières impressions
The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.Ricky M. | Expérience générale
Le client n'a pas laissé de commentaire.LISA R. | Expérience générale
The sales lady was very nice and helpful.Kia B. | Premières impressions
The staff were super helpful, friendly and accommodating. Great facilityBelva L. | Premières impressions
Le client n'a pas laissé de commentaire.Trina T. | Premières impressions
After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.Joyce V. | Premières impressions
Staff was very helpful and friendly. Storage unit was just what we needed.Catherine F. | Expérience générale
Great customer service and very helpful.Catherine F. | Premières impressions
The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.Jonalyn R. | Premières impressions
Rude, unwilling to accommodate their customers. Took forever to get in touch with.Calob H. | Expérience générale
Nicejeanette w. | Expérience générale
Great thank uKimberly C. | Premières impressions
A clean, well-lighted place. Employees are friendly and informative.John T. | Expérience générale
Everything went very smooth, everyone was very attractive and a pleasure to do business withRick M. | Premières impressions
This is an excellent location to store your household goods and personal belongings.SABRINA T. | Expérience générale
Even though staff was very busy, they were very polite and very professional.JULIE T. | Expérience générale
Great service, very satisfied!MICHAEL J. | Réservation
Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.Jennifer F. | Expérience générale
Listened to concerns and very understanding.JULIE T. | Réservation
The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at allVeronica P. | Expérience générale
The folks at this store are top notch. They know their business and work from opening to closing at top speed.William K. | Réservation
Great !!carl s. | Expérience générale
Good staff and facility. Highly recommendEDWARD H. | Expérience générale
It was always excellent service and the workers are very friendlySALLY M. | Expérience générale
All good!Campion M. | Expérience générale
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