Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

3 476 évaluations

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir)

(318) 448-3651

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service provided by each of the individuals who helped me at the Alexandria location. They were all friendly, knowledgable and professional. They each represented Uhaul in an excellent way and are the reason I'll use Uhaul again with confidence. Thanks.

Shapell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

nonthing

Patrick J. 
Évaluation :
5

Great service.

Cathy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
5

Put windshield wipers on the truck. I didn't notice that they were missing until we drove into rain

Keith B. 
Évaluation :
5

Experience was very good. Customer service was excellent

REBECCA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Morgan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia L. 
Évaluation :
4

When I arrived, there were two people in line waiting, and one being assisted, but only one attendant. There was a slight delay before another associate came out front to help. Both were excellent and very helpful and polite. Just a seemingly longer wait than necessary.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lameiko A. 
Évaluation :
5

Great site and service.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C. 
Évaluation :
5

Staff was awesome

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikeala E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kedrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martavious T. 
Évaluation :
5

Customer service reps were rude unprofessional and didn't conduct proper procedure

Torie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina F. 
Évaluation :
1

Train your customer representative and customer service manager. Your people need serious training.They need to learn how to address issues in a professional manner and not try to talk over the customer. The CEO of U-HAUL must either change this attitude or change his people.This is also a reflection on him or her

Milton G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lisa A. 
Évaluation :
5

Put tires on trailer

justin H. 
Évaluation :
5

The requested unit was not on site, so I had to upgrade. It would have been great to have been charged the lesser price. $10 is $10!!

KERMIT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacklin A. 
Évaluation :
5

Customer Service Rep was extremely helpful. Great service. Thanks

Clay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taranesiha K. 
Évaluation :
5

The staff was friendly, personable, and helpful at the location. Made for a great experience. However, the return process is impossible after hours. After endless phone verifications, 20 minutes of trying, and even making an account we still could not register that we had dropped it off. The web designers should be ashamed and have a lot of work to do.

melanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre L. 
Évaluation :
2

I had to have both 5x8 trailer tires replaced due to rubber coming off down to cord. Tire guy stated that they have not been replaced in many years. Good thing I always check tires at each fuel-up or I might have been stuck out on the highway for many hours. TAKE CARE OF YOUR EQUIPMENT. I AM NOT YOUR MAINTENANCE TECHNICIAN!!!!

Bill T. 
Évaluation :
1

The lady was very rude and argumentative.

Shana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
2

Hire better employees who are no rude to customers. I called to do an extension and the rep at the location answered the phone with an attitude as if I was bothering her by calling. I will not be using U-Haul ever again. All of my business, including my colleagues will be going to Penske.

ShaRhonda T. 
Évaluation :
2

Better customer service I scheduled in bunkie because of the hard time bunkie gave me. I had it moved to Alexandria Louisiana. Few days later I get a text it was moved to pollock location so I called to move it bk to Alexandria changing trailers and everything. Told bunkie I needed to pick up Friday and use equipment until Saturday. Looked online noticed he put the rental for six hours call back to change that. Listening to me would have prevented this he says oh it'll be $65 plus $8 insurance I agree give my card information. Get to Alexandria card not showing on file fee $75 because bunkie location didn't explain its a additional hold on prepaid cards. Again no explanation I agree to the fees now I'm waiting on the hold fee to return to my card. Ridiculous for a first time rental hope if it's a next time it's better. I did more calling and changing then anything and when pollock was scheduled online it still showed Alexandria location. When i called for changes one out of many times the rep had a Romana Lopez pulled up wrong phone number and everything 

APRIL J. 
Évaluation :
3

I reserved a 20 foot truck a week prior and was told the day before that I could only get a 15 foot truck. I also reserved an appliance dolly. When we arrived to pick up the truck, I was told that there weren't ANY dollies of any kind available.

Chester P. 
Évaluation :
5

I was disappointed that I put fule in the truck someone change the amount of fule in the truck from a half of a tank to 3/4 I took a picture of my fule hand before I took the truck. It showed only half tank.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcenia L. 
Évaluation :
5

Despite making a reservation for a cargo trailer, your system changed it to a utility trailer. This is the third time it happened. Also, your system changed my pick up location to a city over an hour away. Lastly, your webpage would not allow me to do the after hours drop off because it “timed out.” Then you charged me $20 because your website didn't work.

THOMAS D. 
Évaluation :
5

Layout of store displays was odd and made for awkward moving through the store. Could stand to be more open,

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHILA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
1

Pick up the vehicle this morning. The attended never did say there was gonna be a text to check your vehicle out. She just said look at your vehicle I did that. They are no signs saying that you're walk-through is on a app. Look at the vehicle driving down the highway and it was not on full tank of gas. Only drove the vehicle 70 some miles. When he put the vehicle on full and it was over $43.97. When you explain to the attendant that the vehicle was not returned on full. They come explain the means that I was supposed to do it online in the app. They are no signs in the store explaining it and no one said that it was in the app. That is just bad communication between customer and attendant.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
5

Monica and Dianne are great people to deal with

Lezika C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Make the wait to rent something shorter!

Frank C. 
Évaluation :
4

great customer service

ericka F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug O. 
Évaluation :
5

Have more Dolly's I had to buy my own when I reserved one and none was on U-Haul premises

brandi T. 
Évaluation :
3

Make sure that the customer receives excellent service . I was charge for something I didn't receive . The truck i reserved was not available i had to use a smaller truck . After hours check in not available at this location.

Anja W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney N. 
Évaluation :
5

Everything was great - friendly service!

Rhonda B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paige L. 
Évaluation :
5

Drop off was easy and without a hitch

WILLIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry T. 
Évaluation :
3

The lady who checked us out was rude in a nice way but rude

TRACY M. 
Évaluation :
5

Uhaul is the best

MONICA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrinisha H. 
Évaluation :
5

Antonio was helpful, very personable and expeditious

GWENDOLYN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
3

As mentioned above, I ordered a dolly but it was not supplied. This location said that they couldn't do anything other than mark it as zero and couldn't refund me the $10 that I had paid. I was told to refer to the pick up location. Where I explain to them that it was just an old rundown car wash. No one was there. I tried calling U-Haul‘s dispatch and they told me that I needed to take it up with the drop off location. All it was was me running in circles. I mentioned the gas being off on the truck but was told that nothing could be done. I was told to call the same number that I did previously.

Brandon B. 
Évaluation :
5

Diamond was very nice

VINCENT C. 
Évaluation :
5

The staff was excellent in everything they did. The only thing is maybe getting them some help. It was a Friday and I waited in line for over 15 minutes. They were extremely busy.

MONICA F. 
Évaluation :
5

All good

LOUIS C. 
Évaluation :
3

The truck is AWFUL. Bounces entirely too much. Has no power. Next time I need a moving truck, I'll be looking at other options.

KENNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reshida T. 
Évaluation :
5

I have no suggestions. The 24 hours of availability, great customer, and reliable vehicles, was greatly appreciated. Also, the various rental options allowed us to tailor the rental to our needs. Merci.

CHARLOTTE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY R. 
Évaluation :
2

The lady was rude and accused me of not answering her calls. Actually, I returned the voicemail, and was transferred to 3 different remote operators who knew nothing about my rental. Wasted 30 minutes of my day. Turns out, renting online really doesn't secure anything, even though they had my credit card to secure payment. It's a poor system overall.

Maury M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENOCH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGH W. 
Évaluation :
5

No improvement necessary,personnel was very friendly

Augusta M. 
Évaluation :
4

It was clean, but the storage area smells of mold.

Laverna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE T. 
Évaluation :
5

The 6x12 left fender front corner was bent towards the tire from some previous damage . About 2 inches from tire. The the right fender had no damage and was about 5-6 inches from tire. Before leaving , I asked for a wrench. They gave me some pliers which I used to bend fender corner away from tire. After loading, I barely closed rear door. After unload, the rear door would not close.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla A. 
Évaluation :
4

Great service, open on Sunday, checked me in immediately.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY H. 
Évaluation :
1

My first experience with this company was my very LAST. the truck I rented wouldn't start in the middle of my moving process. I lost so much money & time waiting for roadside assistance. Getting in contact with the store I rented from was a complete hassle. Management was very nonchalant about my concerns. I was not compensated for anything , not even an apology or kind gesture to ensure I left satisfied. I talked to 5 representative, just to be directed to contact scheduling to ask for more time due to roadside assistance taking 2 hours to arrive . Initially, I thought choosing this company would make my move stress free; I was sadly mistaken. I would not recommend the S McArthur location in Alexandria, LA.

TIFFANY V. 
Évaluation :
1

I had made a reservation for a 10 x,15 climatized storage room at this location. Reservation number: 927034-001-026-99, upon arriving and checking in I was told that the unit was not available. I had to rent 2- 10 x 10 units to store my furniture. This cost me extra money. The manager was not helpful and very very rude. I called uhaul to start a complaint file and was supposed to be called by a district supervisor, this was 5 days ago and I still have not been contacted.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D.  |  Expérience générale 
Évaluation :
5

The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .

LANE G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reshunda J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra W.  |  Expérience générale 
Évaluation :
5

Uhaul is a reputable company and is reasonably priced option

Julianne E.  |  Premières impressions 
Évaluation :
5

They went all out to make sure all my needs were met .

LANE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Premières impressions 
Évaluation :
2

Any given time the staff would be rude or outside smoking

David W.  |  Expérience générale 
Évaluation :
5

I don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.

TRENT H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KESHA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anquanesha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keesha F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
1

Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.

Charles Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

teena b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonalyn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeshia T.  |  Premières impressions 
Évaluation :
5

Service à la clientèle formidable

Ronnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIA S.  |  Expérience générale 
Évaluation :
5

Always clean. Lighted well. Price is excellent!!

Teniya G.  |  Expérience générale 
Évaluation :
5

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Warren K.  |  Expérience générale 
Évaluation :
5

Great people - good price

CHARLES B.  |  Expérience générale 
Évaluation :
5

The staff at the McArther Drive facility are very polite and helpful.

Trina T.  |  Expérience générale 
Évaluation :
1

Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs

Catrice E.  |  Expérience générale 
Évaluation :
5

The women went out of their way to show us all the details and the price is terrific for the facility!

CHARLES B.  |  Premières impressions 
Évaluation :
2

The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

Ricky M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA R.  |  Expérience générale 
Évaluation :
5

The sales lady was very nice and helpful.

Kia B.  |  Premières impressions 
Évaluation :
5

The staff were super helpful, friendly and accommodating. Great facility

Belva L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina T.  |  Premières impressions 
Évaluation :
5

After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Joyce V.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine F.  |  Expérience générale 
Évaluation :
5

Great customer service and very helpful.

Catherine F.  |  Premières impressions 
Évaluation :
5

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn R.  |  Premières impressions 
Évaluation :
1

Rude, unwilling to accommodate their customers. Took forever to get in touch with.

Calob H.  |  Expérience générale 
Évaluation :
5

Nice

jeanette w.  |  Expérience générale 
Évaluation :
5

Great thank u

Kimberly C.  |  Premières impressions 
Évaluation :
5

A clean, well-lighted place. Employees are friendly and informative.

John T.  |  Expérience générale 
Évaluation :
5

Everything went very smooth, everyone was very attractive and a pleasure to do business with

Rick M.  |  Premières impressions 
Évaluation :
5

This is an excellent location to store your household goods and personal belongings.

SABRINA T.  |  Expérience générale 
Évaluation :
5

Even though staff was very busy, they were very polite and very professional.

JULIE T.  |  Expérience générale 
Évaluation :
5

Great service, very satisfied!

MICHAEL J.  |  Réservation 
Évaluation :
3

Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

Jennifer F.  |  Expérience générale 
Évaluation :
5

Listened to concerns and very understanding.

JULIE T.  |  Réservation 
Évaluation :
3

The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

Veronica P.  |  Expérience générale 
Évaluation :
5

The folks at this store are top notch. They know their business and work from opening to closing at top speed.

William K.  |  Réservation 
Évaluation :
5

Great !!

carl s.  |  Expérience générale 
Évaluation :
5

Good staff and facility. Highly recommend

EDWARD H.  |  Expérience générale 
Évaluation :
5

It was always excellent service and the workers are very friendly

SALLY M.  |  Expérience générale 
Évaluation :
5

All good!

Campion M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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