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NELSON DCustomer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service technician was very professional and quick.
CHRIS JWhen guaranteeing a piece of equipment make sure it is there when it is supposed to be. I had to make two trips because the 26 ft truck I reserved wasn't at the u-haul place so they provided me with a 20 ft truck which they gave me an extra day and extra milage but it throwed a wrench in all my planning because of the helpers I had hired. They gave me a credit of $50 but that only covered fuel. It didn't cover the extra $150 I had to pay the helpers. So by my reservation not being held up like I requested I'm out an extra $150 so instead of me paying $156 for the rental it actually cost me $306 after payment for extra day for help
George Aonly a heads up to y’all’s new manager monica for being so helpful and informative!
Amanda CNothing at all good customer experience
JUSTIN LGreat service. Keep it up
Margaret SI did not get the phone call by 6 the night before. I got an email saying my equipment wasn't available so I ended up calling and they wanted me to go to another location, then told me no it wasn't available there either that I would have to go even farther away. Then they ended up telling me that I could go to the original location, just not at the time I wanted but 3 1/2 hours later. The app did not work right for return the vehicle after hours, it kept getting stuck in a loop of wanting the pictures of the tuck and I took then all 3 times but then it would clear them all and wouldn't let me get to the truck location section to complete the return. Then my reservation got closed out so k had to call U-Haul to make fire that everything was down so that i could turn in the keys.
Jennifer BTurn on the open sign
brad lWe were very pleased with how helpful the personnel was and how convenient it was to drop off at this location. We try to make it before closing hours because they make the process so easy. Merci.
Westley ANothing everything was nice and easy
Howard BVery good customer service .
LANE GDoesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA U | Expérience généraleThe staff was not helpful- was supposed to get 1 month free of storage but staff couldn’t explain why I paid.
Kelli SAgain the efficiency of the operation was obvious, saving me time.
roger sThe young lady that checked in my equipment was very friendly and professional.
Kevin CNot go up on the price.
Clarence JGreat customer service and expedite closeout return. No improvement as far as I experienced necessary
Rhonda JNothing at all
JUSTIN LThe signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas E | Expérience généraleI wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.
Kathy BNothing at all good customer
JUSTIN LNothing at all
JUSTIN LPlease call me at 3183448459
ROCHELLE L | Premières impressionsMy experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!
Mark JRien
JUSTIN LAgain , the staff was super friendly , and professional . One of the easiest drop off I've ever done.
Ruben VGreat, Friendly service; All good! Personal help was superior!!!
jay sProfessional and friendly people from start to finish!!
Chrisina Twhen we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.
Catherine RVery nice and very professional people
Kevin LShane helped connect the trailer and the experience was wonderful.
Louis GNone.
Joseph SThe gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.
Michael TJust keep up the good work and do not change anything.
SANDRA RRien
JUSTIN LThe rental and return went very well
john mIt became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.
Taylor SThe only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.
Tom FEverything was awesome!!!!
eddick mThe link I was sent doesn't work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria
Donna WVery professional easy pickup and drop off was a breeze.
Frederick VThe storage unit was not cleaned and I was suppose to get the first months free for unit but was charged
CHRISTOPHER HGreat Experience!!
Harry WS.O.
Shelton WI showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.
Gary HThey they help me out a whole lot
Judy W | Premières impressionsFriendly and efficient staff. Quick service.
Karen HStaff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE
JENNIFER GRien
JUSTIN LThe man was very nice and very polite he made me feel safe about the whole thing
SHAKENDRA CGreat service and readily available on short notice! ALWAYS U-HAUL!
TINA CThis was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility
Patrick HEmployees were very nice and explained things well. I picked up at one location and dropped off at another - very good system
paul aWorkers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn't answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA M | Premières impressionsI will use again if needed
jannie e | Expérience généraleThanks to everyone who that gave me good service I appreciate everyone
Henry J | Expérience généraleCustomer Service was horrendous . Management very inconsiderate and rude.
Shakeila S | Expérience généraleI needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria W | Online Move InI'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn H | Premières impressionsThe Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY C | Premières impressionsThe girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS J | Premières impressionsThank You sooo much for the accommodations 🙏🏽😘
JACQUELINE S | Expérience généraleStorage unit does not even have lights and climate control could be better for the proce
SEAN C | Premières impressionsGreat Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay D | Expérience généraleIt was clean, but the storage area smells of mold.
Laverna C | Premières impressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE G | Expérience généraleUhaul is a reputable company and is reasonably priced option
Julianne E | Premières impressionsThey went all out to make sure all my needs were met .
LANE G | Premières impressionsAny given time the staff would be rude or outside smoking
David W | Expérience généraleI don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.
TRENT H | Premières impressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Z | Premières impressionsService à la clientèle formidable
Ronnie S | Expérience généraleAlways clean. Lighted well. Price is excellent!!
Teniya G | Expérience généraleWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS L | Expérience généraleGreat people - good price
CHARLES B | Expérience généraleThe staff at the McArther Drive facility are very polite and helpful.
Trina T | Expérience généraleWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs
Catrice E | Expérience généraleThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES B | Premières impressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky M | Expérience généraleThe sales lady was very nice and helpful.
Kia B | Premières impressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva L | Premières impressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce V | Premières impressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine F | Expérience généraleGreat customer service and very helpful.
Catherine F | Premières impressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn R | Premières impressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob H | Expérience généraleNice
jeanette w | Expérience généraleGreat thank u
Kimberly C | Premières impressionsA clean, well-lighted place. Employees are friendly and informative.
John T | Expérience généraleEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick M | Premières impressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA T | Expérience généraleEven though staff was very busy, they were very polite and very professional.
Julie T | Expérience généraleGreat service, very satisfied!
MICHAEL J | RéservationWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer F | Expérience généraleListened to concerns and very understanding.
Julie T | RéservationThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
Veronica P | Expérience généraleThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William K | RéservationGreat !!
carl s | Expérience généraleGood staff and facility. Highly recommend
EDWARD H | Expérience généraleIt was always excellent service and the workers are very friendly
SALLY M | Expérience généraleAll good!
Campion M | Expérience générale