Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

3 244 évaluations

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir)

(318) 448-3651

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
5

Was pinched for time. They closed in 45 minutes. They did everything right and I was one my way in less than 15 minutes. Excellent service!!

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha J. 
Évaluation :
5

EVERYTHING WAS GREAT. CAN'T COMPLAIN AT ALL. SERVICE AND EQUIPMENT WERE FIRST CLASS. I WILL CONTINUE TO USE THIS LOCATION.

HAROLD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dontia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The lady who took care of me was very personable I believe her name was Samanta she was general motors person like me. The fellow working with her was also very nice only problem with him he was a Dodge guy.

KEVIN C. 
Évaluation :
5

Rented equipment exceeded my expectations, staff was very helpful and courteous.

CLAUDIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE D. 
Évaluation :
5

I don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.

Trent H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
1

Messed my reservation up so I had to push it even faster truck motor rumbled

Alicia B. 
Évaluation :
3

The representatives weren't very friendly. They were professional and informative but lacked that friendly connection that makes you feel valued as a person not just a customer

HANNAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taryton P. 
Évaluation :
5

Woman that did my rental paperwork was excellent and very friendly.

ALFRED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN A. 
Évaluation :
5

Staff was very professional and helpful.

HAROLD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I was charged twice.

JAMIE C. 
Évaluation :
1

My experience was horrible! Representative had me returning the truck the same day. I was charged for an extra day when I did not need it! After explaining to the representative in the office and showing my reservations online, she refunded me. Walked outside with the other representative, came back inside telling me I have all these different charges that I should have never had. I filled the truck up, then claim it was not on full, I went out, took a pic of the gas hand to show it was on full. Cleaning charges. The truck wasn't even dirty. I moved in home furniture(mattress) brand new still in plastic. Now with Covid going on, cleaning should be automatically done. They started naming so much to get that money back. I will never is this place again! HORRIBLE! Then the same representative was nasty to the customer whom was waiting behind me. How I seen, it was very racial! She was nice, smiling and laughing with 2 other customers before getting to me that wasn't my color. I will report this action further

NYIKA M. 
Évaluation :
5

Great job

SHARMON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT M. 
Évaluation :
5

nothing

Terrel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAT H. 
Évaluation :
5

Outstanding customer service provided by Diane!!!

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia B.  |  Expérience générale 
Évaluation :
1

I will never use u haul again your management is terrible and your customer service is even worse I will not recommend this company to anyone

DAWN P. 
Évaluation :
5

Great service and friendly people. Not like Natchitoches, La.

THOMAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDRIC S. 
Évaluation :
4

Great service by management and team.

RODNEY J. 
Évaluation :
5

The staff were extremely helpful and friendly, including the management. Will return and recommend the location of Macarthur Drive any time.

RAYMOND I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dazrielle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTY B. 
Évaluation :
5

Everything was great

MARGARET D. 
Évaluation :
1

My box was not ready when requested. I even webt the day before to confirm it would be ready and the location. I was told it would be at the 24/7 self storage location the following afternoon. I arrived the next day at around 2 pm. My box had not been set out, and when i asked, an employee sent me to another location to look for it. My vehical had already been picked up by the moving company, so i had to walk the 3/4 miles to the other location only to find my box not there. I was then told it was at the first location I went to. I walked back there - another 3/4 mile - and finally got to my box. The staff was not helpful or attentive. I don't recommend this location or service to anyone and will not be using it in the future.

Adrianna C R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER G. 
Évaluation :
5

Explain all options when renting a trailer or truck. Example; 3 day rental cost for one way vs, return , saving for returning it early, etc.

TIMOTHY T. 
Évaluation :
5

Friendly and accommodating staff. Really appreciate your kindness during our time of transition.

FAITH W. 
Évaluation :
5

Tonya and all the staff were helpful and kind. I would highly recommend this location.

Pamela E. 
Évaluation :
4

My equipment was not available due to a customer not returning on time. The clerk could not understand that in my eyes I was screwed over because I had made my reservations 10 days out and planned for one thing., Because a customer put her in this situation, she was not very understanding to my situation. I ended up with equipment that was 1/2 the size of what I reserved. The return gentleman was very nice, and friendly. Was very appreciative of him after my pick up experience!

PATRICIA U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KESHA M.  |  Expérience générale 
Évaluation :
5

Very helpful

nasim J. 
Évaluation :
5

The man came out to greet us and drop off was well identified. Quick friendly and easy.

TAMARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
4

Everything went smoothly. The check in process on your mobile device was quick and easy! A-1service

lasondra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL B. 
Évaluation :
1

Return funds due at the end of the contract.

ERICKA S. 
Évaluation :
5

Awesome customer service!!

MICHAEL B. 
Évaluation :
5

Everything went smooth. No recommendations.

Bryan H. 
Évaluation :
3

I used the 6 X 12 cargo trailer for 10 hours and could not get a refund for day I was told no refunds for one way. I have completed my move, to use a u-haul again I will check on price and if used only one day will ask about refund Mike Ebey

MICHEAL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORTNEY R. 
Évaluation :
2

I was never able to talk to anyone at this specific location when I had a question. Instead, I was put on hold for 30 minutes at a time, while I was shuffled across the country talking to people trying to get help.

Beverly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE D. 
Évaluation :
5

Your manager and staff was professional and kind. I had a great experience!

KONDA M. 
Évaluation :
5

The service and personal were wonderful

CONSTANCE G. 
Évaluation :
5

The service Representative Stacey made the experience enjoyable. Made me feel like l was dealing with a good friend.

LONNIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

les C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anquanesha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDY F. 
Évaluation :
5

Quick and easy, but thorough check out. Very pleased.

gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

I rented a vehicle for 24 hours for an in-town move. A lady named Tonya assisted me. She told me that the truck I was getting had 3/16 of a tank of gas and that Because the truck was not at 1/4 tank of gas, that I could get a 15,30 $ credit if I filled it to that mark when I dropped it off the next day, then added it to my contract. For some reason she also added an unnecessary 14 $safe move charge on my contract. But I didn't see it until the next day. The next day, Tonya was not there. When I went to drop the vehicle off, I noticed that I wasn't getting the 15 $credit. I explained to all three employees the contract I had and all three of them were equally lost on how to handle this. It ended with the man working there calling his manager to which he was told it would come off automatically. Later I was emailed the receipt. Not only did i still not get the credit, they also didn't show that I put the extra fuel in there at all. I even took a picture of the fuel and the mileage. This is extremely dishonest and time consuming. They clearly didn't see anything that would credit me the money back, then lied to me. To top it off, the man tried to cover it up by putting the incorrect amount of fuel on my final receipt. I don't know what standard U-haul has for their employees, but I would just like the credit I was promised.

FRANKLIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Thanks another great experience!! The team there is awesome!!

KRISTEN M. 
Évaluation :
5

For me you don't have to improve anything because you guys already have what the customer wants excellent treatment professionalism and I personally feel really safe about the equipment thank you.

GUILLERMO D. 
Évaluation :
5

Great people, great experience. "Thanks uhaul"

DENNIS S. 
Évaluation :
5

Great experience ! Thanks

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT M. 
Évaluation :
5

The loading ramp was missing the hooks(ears) that hold the ramp on the truck at loading level. I could not use my dolly without extra afford to get over the step-up from the ramp to the floor of the box.

DOUGLAS F. 
Évaluation :
5

The lady who checked me out with the truck initially was so nice and knowledgeable! All was wonderful.

OCTAVIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER N. 
Évaluation :
4

Other than a ridiculous amount for a car hauler great employee service uhaul just likes to screw you when your trying to get a broken down car back home.

AARON M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LONNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B.  |  Premières impressions 
Évaluation :
3

I tried for an hour and a half to log in on 24/7 share. 4 people came after me and left. I was on hold an hour. Daughter finally changed browser and we finished signing equipment in. Please inform others safari browser my not let them check out.

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYNE W. 
Évaluation :
5

No comments, the whole experience was easy and took a lot of stress off of our move.

MARKHAYDEN L. 
Évaluation :
5

Get some more staff, the lady working there I think was by herself working outside in the heat 105 on the heat index... Other than that we had great service

Timothy B. 
Évaluation :
2

HAVE MORE TRUCKS AVAILABLE

BRENT A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kasy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHONDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN L. 
Évaluation :
1

The experience was horrible from beginning to end. Lack of professional and poor customer service. “Manager” Dianna or Dianne whatever her name was , was so nasty and rude! I could not get any help what so ever after they FAILED as a company to have my RESERVED vehicle ready at the designated time. Stacey , an in house worker was just as a bad and unprofessional calling The manager on FaceTime so that she could “see” me and speak to me rudely. Manager was racist and unprofessional all around. She did not even have the decency to communicate with me in regards to the vehicle I reserved being unavailable . Both their attitudes SUCKED!!! And I do plan on taking this matter higher up

SAMANTHA H. 
Évaluation :
3

The location on Cottonwood didn't have the truck I requested. The original was bout complete when transferred. This caused a big mess, and had to complete on moving day.

SHELLY E. 
Évaluation :
5

Truck that i used has a cargo light in the backand is very useful when loading /unloading at night but the switch for the light wasnt marked well at all and after fumbling around in the cab i found it only bc i was turning every switch and pushing every button until it finally came on. Either place a switch in the cargo area or mark it visibly

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON C. 
Évaluation :
2

From experience in NC this location did not compare. Employees were not very friendly. They did their job but didn't appear to be happy about it.

Carman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BART M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keesha F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
1

Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.

Charles Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

teena b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonalyn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeshia T.  |  Premières impressions 
Évaluation :
5

Service à la clientèle formidable

Ronnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIA S.  |  Expérience générale 
Évaluation :
5

Always clean. Lighted well. Price is excellent!!

Teniya G.  |  Expérience générale 
Évaluation :
5

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS L.  |  Expérience générale 
Évaluation :
5

The sales lady was very nice and helpful.

Kia B.  |  Premières impressions 
Évaluation :
5

The staff were super helpful, friendly and accommodating. Great facility

Belva L.  |  Premières impressions 
Évaluation :
5

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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