The location was understaffed for a Saturday-- probably the busiest day. Big line, they were checking people in and out constantly and hustling to turn trucks around. They had no manager, two young adult employees and one teenage assistant who was not legal to drive the vehicles. The young man who was running things was smart & personable & managed the chaos very well, but when someone "wanted to talk to the manager" they were being told to wait until Monday, which made people mad and held up the line. They were doing as well as they could under the circumstances, but why not give them a fighting chance?JOSHUA S.
Customer Reviews for U-Haul Moving & Storage at Mayfield Rd
Pour nous contacter
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.AGUSTIN P.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.MOJTABA M.
My experience was excellent. Employees were helpful and professional.Cynthia H.
Le client n'a pas laissé de commentaire.Joshua A.
Le client n'a pas laissé de commentaire.Sean G.
Clean inside of vehicles before giving to next customer. Get trucks repaired so trucks can be put into use or don't allow for them to be held online if they will not be available.MARVELYN A.
The people there were great. Truck and materials were all on hand and ready. I tried the online pickup and it just would not work. The pages refused to refresh and load on my phone's browser. I don't have that problem with any other app/mobile pages.HOWARD P.
Le client n'a pas laissé de commentaire.Jared S.
I was pleasantly appreciated as a customer and Uhaul was very accommodating during a difficult family time. I am so appreciative of the staff, especially Lakeesha for her assistance and understanding. If future needs arise, I wouldn't hesitate to utilize this location.Marc H. | Expérience générale
I was charged for a dolly that wasn't received. The truck was in poor shape, it cut of repeatedly and once I contacted the store to speak with a manager to review the charges they were unavailable and I still haven't spoke with anyone. I was over charged for poor service.CANDICE W.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.TONIA C.
Le client n'a pas laissé de commentaire.KENNETH J.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.Mohammad Bagher H.
Glad I did self pick up on the Uhaul App. There was a long line of 6-8 people at this Cleveland Heights location. I asked the 2nd person in line and they said they had been waiting 25 minutes to check out. Frustratingly, the UHaul App I used did not allow me to take damage pictures or confirm odometer upon pickup. The interior of the truck was clean and comfortable. The truck issued to me had the check engine light on at all times during my rental although it appeared there were no apparent issues with truck performance other than very poor gas mileage. The passenger side mirror was so loose, it would not stay in a safe, useable position. It needed to be readjusted every time there was a bump on the road... constantly. The knob on the passenger manual window was missing making it hard to roll down window to adjust mirror. We finally decided, keep the window down, blast the heat & my son held the mirror in position to safely see on that side of the truck...espically when changing lanes on the freeway... very frustrating... I will likely rent here again but I'll leave more time for me to inspect the truck and confirm all safety issues, espically mirrors, are working prior to leaving the Uhaul location. The gentlemen, Anthony (I think?) who checked me in upon return was excellent. I pointed out the issues with the truck and he apologized and said that my truck should have never been issued to me in that condition. I appreciate his understanding and sincereity. Thank You Anthony. Sincerely, Mark Bellini 216-299-2600Mark B.
Lack of sufficient help.., they still did a great jobMichael S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Andre E.
Fantasia was so professional, courteous, and nice. Also, the guy who recorded the miles was very pleasant. Great Service!!Valorie R.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.RASHEDA J.
Le client n'a pas laissé de commentaire.Jared S.
Le client n'a pas laissé de commentaire.DOUGLAS D.
The staff member who checked me in was fantastic - above and beyond! Wonderful.Catharine P.
This is my home UHaul location and I have always found them efficient and helpful.Suzanne P.
My card was charged an additional fee that it was not supposed to be. Spoke with two different people from Customer Service and as of today 12-26-2021 I still have not received my money refunded back to me. This is a time where things are hard to come by. Workers are few and everything is expensive. Need my money returned back to me ASAP please and Thank you, Ms. Carmen R. ButlerCARMEN B.
Le client n'a pas laissé de commentaire.David T M.
The gas tank was almost empty which was not a big helpELEANORA G.
Le client n'a pas laissé de commentaire.RICARDO E.
Le client n'a pas laissé de commentaire.SHANN A.
That van needs a wheel alignment big-timeDelorese P.
The driver side rear view mirror was really cracked and the repair created a sight challenge. The vehicle also smelled of cigarettes.DEREK G.
The van leaked fluids on my new driveway. Very disappointing. i rented it for 6 days during that time it was constantly full. i had to place protection on my driveway every time it was moved. i would recommend you all keep up with leaks. ThanksJAMES W.
Le client n'a pas laissé de commentaire.Stephanie N.
Great staff and location smooth processMyresha B.
Dead battery in customers truck in front of me tied up 1 of 2 counter reps and he rightfully claim U-Haul should have a set of jumper cables, which you didn't. This left only one rep and it took 40 minutes to get my truck. Counter reps are very poorly trained.BEREND W.
Le client n'a pas laissé de commentaire.Jared S.
All smooth.Jared A. S.
Had some internet issues for pickup, but the staff inside was super helpful, and got us going super quick!PETER T.
Nothing to speak of. I was completely satisfied. My rating in #1 is "above average" because I have very little to compare it to, and I rarely rate things as excellent.David T.
Le client n'a pas laissé de commentaire.MICHAEL W.
Nothing. The team was friendly and helpful. No adjustments necessary. Good teamJEFFREY A.
Truck was clean and worked well. Check engine light was on when I picked it up. I was told it was nothing and I guess they were right . It only had 1/4 tank of gas. Who wants to start a move with a trip to the gas station? The trailer also worked well but was filthy inside.Kenneth E.
Le client n'a pas laissé de commentaire.Rose M.
Le client n'a pas laissé de commentaire.Randall T.
Amazing help. I moved on 12/10/21 , the two ladies working the morning shift view awesome and extremely helpful!Enorel P. | Premières impressions
I was charged extra fees for being late. Need a new policyRachele B.
Good customer service!JACQUELINE H.
Le client n'a pas laissé de commentaire.DREW H.
Location completely out of moving blankets, even though we had reserved them. This cost us a trip and extra $60 at Home Depot to purchase only 5 blankets. Staff was slow. Only plus was that they had two people working for a busy Saturday.NIDENA L.
The staff was excellent. The equipment had a floating gas needle and the check engine light was on. The truck was stalling.Brandon D.
I do think it's important that turn signals work. When I made my first left turn, the dashboard blinker was going twice as fast as it should have. This is an indication that a light is out. I checked: it was the rear left turn signal, which is important. After being followed by a police officer for a whole after making two left turns, I had a feeling that they might have been checking on me because of a lack of turn signal indication. I was a little aggravated, but on the other hand, nothing came of it. The staff at this location is wonderful. I felt well taken care of. I was welcomed into the store; the customer service rep was very much in command of her position, and I had no questions to ask because she told me everything I needed to know. The good sir who brought me to my van was polite, happy, and he explained the after-hours return process very clearly. I have used this location numerous times in the past six years since moving to Cleveland Heights. I highly recommend it. But dear UHaul: turn signal shorts are no joke, especially with a moving van. I paid for the insurance on this, and while it's not a big deal, it actually kind of is.Daniel K.
First time user and was very delighted with the service. From the reservation online, to picking up the truck and return it was a breeze. I'll definitely recommend to friends when in need. Thanks again, A very satisfied customerFaith A.
Everything was very nice and handled professionally no changes neededLekita S.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.CURTIS R.
Le client n'a pas laissé de commentaire.Tynnetta H.
Le client n'a pas laissé de commentaire.Wylena E.
Le client n'a pas laissé de commentaire.AMANDA G. | Premières impressions
Le client n'a pas laissé de commentaire.Davaughn W.
Nothing. This was very easy and painless. I would only say one thing, there ought to be a bit more leeway with extending the return time. If someone is responsible enough to arrange, in advance, to have the truck for an additional day to give them time to unload it, there ought to be a no-fee way to do that. I do understand about charging someone who returns a truck late without making any prior arrangement. In general, though, cut us some slackâ€"we are moving ourselves and it is hard!John H.
Totally satisfied!JAMES F.
Absolutely the cleanest and most well-maintained trucks in North America. The staff was very pleasant they made the entire process seamless. Very professional. The best!Randolph G.
Great group of people, always very helpful and friendly. The manager at this location should be commended for having a great team!!Stephen R.
Le client n'a pas laissé de commentaire.Robert M.
Continue doing what you doing service is excellent and everything was on time associates were excellent and very friendly and helpfulKarim K.
In fairness to the location, they were busy and it was snowing quite a bit when we arrived to drop the trailer off on Sunday, 11/28. We parked at the drop off spot and waited for someone to approach (we've used this site before). The guy that approached never came to the car window, never asked to see any documentation, but instead walked to the rear and began the unhitching process. Once he was finished, my husband had to get out and go after him because he'd left Uhaul's connector for the taillights plugged into my vehicle. When that was handed off, he asked my husband's assistance to push the trailer into a parking spot. With the trailer parked, we left thinking all was fine. On 12/1, I noticed a missed call from an unknown number with no voicemail left. A Google search of the number found it was the Uhaul drop off location. I attempted to call back to see what the issue was, and got dropped in the Uhaul customer service line for a 30 minute wait. Kim with Customer Service was great! She was quick with her questions because it was close to time for the drop off location to close. She placed me on hold and called them, and was able to speak to someone who said they'd check the lot again for the trailer. I'm frustrated with the lack of professionalism during this drop off. Why call me and then not leave a message if you still don't have record of my returning the trailer? I also had no follow up contact from this location, no call or email to say "Hey, we found it! You're all set!" The only way I knew it was located was by checking the uhaul website, and receiving the email for this survey. We've used this location in the past for both drop off and pick up, and I don't think we've had an experience like this previously. This likely won't deter us from using them again, but I hope any future experiences are better.Jillian C.
Le client n'a pas laissé de commentaire.Brandy B.
I was delivering furniture to recently arrived Afghanis. I made three stops. It took longer than I anticipated. When I called to say I would be returning the truck an hour later, I was told it would cost me an additional $48. I was disappointed.ROBERT K.
Le client n'a pas laissé de commentaire.Saraswati P.
Workers were great help! If i could score on each one i'll give them a 100!!!JEANVANEE B.
Le client n'a pas laissé de commentaire.ELIZABETH S.
Have a lot of trouble dropping the truck. I can't access to the app was worse.LUZXIOMARA R.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.David L.
Make sure there is even wiper fluid in the winter.PHYLLIS P.
Le client n'a pas laissé de commentaire.KEEANA W.
Staff were polite and working hard!LINDA H.
Le client n'a pas laissé de commentaire.Menachem H.
Le client n'a pas laissé de commentaire.April G. | Expérience générale
Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank youAnthony B. | Expérience générale
Had a few hiccups with the no contact pick up. But the staff resolved it and were very personable. Had an issue with the return, thank you to Fantashia -- good customer service is appreciated!!JODY B.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.KENNETH C.
Le client n'a pas laissé de commentaire.Jw B.
Le client n'a pas laissé de commentaire.BETINA V.
Le client n'a pas laissé de commentaire.Joseph K.
Very friendly and wonderful peopleQuiana I.
Everything was professional but friendly and expeditious!Levi S.
Upon entering the young didnt greet or speak. The same young guy who was helping me said my card want working he didn't why and I asked him could he find out why he said no he couldn't. His Co worker came and said he can try it o. His register it still didn't work. So he called someone on the phone and that Person processed it over the phone. Im glad he was there to helpDESHA H.
Le client n'a pas laissé de commentaire.AHMED GALAL M.
came right out and helped me get goingKEITH B.
Excellent customer service!!!Ana D.
They got the job done and we're efficient and ready to go as planned.Robert A.
Convenient service, thanks!JAMAL B.
Pick up and drop off were fast and efficient. The staff was courteous and the truck was clean. Everything you'd want and expect from good service.Leah W.
Le client n'a pas laissé de commentaire.Ranjan D.
The young lady who assisted me was efficient, courteous, and thorough. It was a good experience from start to finish.CHERYL H.
They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer servicekelly r. | Premières impressions
had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.Marc H. | Premières impressions
The staff is fantastic and accommodating.Bryan T. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.