Customer Reviews for U-Haul Moving & Storage at Melrose

1 251 évaluations

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
3

It's not really this locations fault I guess. But…Whoever used the truck last did not do something right. I used it from 4:30-7:30 pm today 11/28/22, drove it from Melrose avenue down to Fincastle/Buchanan, ONE trip there and back, to get some furniture. But when I entered the miles “11695” which is what was on the odometer, this thing tried to say I drove 338 miles! What!! I had to put 11395 just to get it to go to 38, which STILL isn't right by my calculations, but ok… all I know is I hope I don't get some kind of bogus charge from this.

Amanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah M. 
Évaluation :
5

Some of the truck didn't have heat, need to be fix.

Obelia H. 
Évaluation :
4

Hole in roof that caused damage to my boxes from rain

Mark H. 
Évaluation :
1

The initial location where we reserved the tow trailer did not even have one available. When I changed my reservation to a different location, they had to look for the trailer that I had reserved. Eztr

Virginia T. 
Évaluation :
5

great service and went above and beyond!

Misty Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
2

Overcharged me for the gas. Because I only drive 11 miles out of 160 and also wasn't explained about having to purchase the damage collision

Quasean J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T. 
Évaluation :
5

The service was excellent, everything was handled quickly and professional. I will recommend this facility to everyone who need your service.

Marcelina C. 
Évaluation :
5

This is the second location that I had to go to in Roanoke… the man who manages the Williamson rd location in Roanoke is very unorganized and unprofessional… took him 20 minutes to take my reservation the day before, when I arrived at 8 the next morning he had no record of my reservation!! He proceeded to do it all over again , did it wrong had to do it again, he passed it off to a co worker who then screwed it up. I just walked out went to this store and was loaded and down the road in15 minutes!! Maybe the young lady should take the manager job at the Williamson location!!!

chris E. 
Évaluation :
5

Great service Guys there knew what they were doing!

Adam J. 
Évaluation :
5

The 2 employees I worked with were wonderful and very helpful. I appreciated their assistance and working with me

JOSHUA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddeie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Good customer service

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

I've dropped off at this location in the past and they're always polite and helpful.

Tracy H. 
Évaluation :
5

Maiya set up my rental and did the return. She was knowledgable and pleasant to work with. The truck was in good condition and worked well for my needs.

Brett E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherone C. 
Évaluation :
5

You no longer take debit cards for trucks and vans. Customers should be aware of this before going to the store. It could be stated when you are putting a card on hold for the reservation.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles P. 
Évaluation :
4

After a long trip it was nice to have a human to help. Get rid of the computer crap or I will never rent or recommend to anyone again.

Jason C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
3

Sold me defecting ratcheting straps and the manager wouldn't replace them. Told him he can keep them and then money…anyway they were cheap and it's not a big deal but definitely bad customer service.

Aimable K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margarite M. 
Évaluation :
1

I have rented many times from U-haul, and have always found the staff to be friendly and helpful, however that kid working at the Melrose location said, " Oh just drop it out there in that line with the others, and I'll take care of it later". He didn't even look to make sure there was no damage to the 6x12 tandem axle trailer. He didn't even offer to help me unhook it, and the tongue weight on the thing is not real light, and this didn't help my already aching back nor my Hy-Hernia. Somebody needs to take that kid out behind the wood shed and whoop a little politeness and courtesy into him.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy J. 
Évaluation :
4

I don't really know what to expect or what to compare it to since this is the first time I have rented a U-Haul truck. However, the facility was clean the employees were friendly and courteous.

ina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
2

Not have holes in the rood of the box cover, fix truck engine issues, and improve manning.

Andrew K. 
Évaluation :
5

Mr Joshua Polk did a good job correcting the era in my reservation and made everything right fine young man

ALEXANDER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J. 
Évaluation :
4

My only complaint is that I was 20 minutes after the drop off time and I got charged for a whole another day which you know was another $40 on to my already $260 for just two days. I have spent probably 10 plus $1 000 maybe 20 in the past 2 years on U-Hauls and it's very frustrating to me that with that amount that I have spent to return it in the proper condition clean and filled to the right amount of gas that I'm still having to pay an additional days worth of rental when I didn't use it for that time.

Catherine V. 
Évaluation :
2

Not the best location at all.. then again, you don't typically get the best options for location when renting the biggest one (least I never gave, which has been a lot)…but not the biggest issue. Biggest issue was the fact there were still dirty, bloody syringes in the back of the truck upon renting such. Employee was so lazy that they couldn't even sweep it out first… there was much more trash., but my only main/real concern was the fact there was a syringe with lots of blood on it just chillin on the floor… waiting for the opportunity to either poke someone and/or possibly infect them with something life threatening 路‍♀️

Jen L. 
Évaluation :
5

The employees were fantastic.

Michael M. 
Évaluation :
5

We had a very smooth, stress free experience with this U-haul location. The staff could not have been friendlier or more helpful! Thank you so much for helping our move go smoothly !

John R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laquitta P. 
Évaluation :
5

Keep doing the same job thank you

ROGERLEE B. 
Évaluation :
3

Very pleased with.

EDWARDTHEODORE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorsey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obelia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany C. 
Évaluation :
1

They promised a truck 3 days in advanced at a location where I needed it. I had to leave work early to get a truck from another location. I filled the truck to the exact level and was charged for 3 gallons. Go fuck off.

Jason G. 
Évaluation :
1

overcharged and epuitment not maint and low tires and shaky front end

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret G. 
Évaluation :
5

Please come out and greet customers when they return equipment.

Nathan J. 
Évaluation :
5

Malya was exceptionally friendly and helpful making this rental process a pleasant experience.

Tim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F. 
Évaluation :
3

Make the customer aware before arrival if equipment requested is not available. This allows time for the customer to make adjustments. What if my movers didn't have equipment? That was frustrating when a little heads up would have been very helpful. Staff was nice and friendly. Quick and efficient.

Joyce B. 
Évaluation :
2

Firstly, after I picked up my reserved truck, I went to the storage unit and when I went to start loading, I realized that there was no ramp. I immediately called and explained to Jaydan and he said, that was the truck I reserved but I explained that when I initially made the reservation, I requested the same truck I had last time which was a few months back. Apparently, no one checked after the last return or prior to my reservation. I return the truck within minutes and was given: DC 1343D truck. I conducted a walk-around and took photos of the front bumper damage and mentioned to Jaydan of the front bumper, the 1/4 tank of gas and the loud noise coming from the exhaust. He claimed that it was the Catalick Converter. But it sounded more like the muffler/exhaust. And as I drove, it was getting louder and louder and rattling noises as well. The truck and ramp was filthy, and it was really embarrassing driving into, and out of a quiet neighborhood with that loud truck. As the truck climbed small hills it got louder and louder. I did not feel safe driving that vehicle but since I had to return it at 8pm, I didn't have time to return it and and go through the process a 3rd time. With a fleet of vehicles U-Haul has in their possession, this particular truck should not have been rendered to any customer, and should be retired! It is still unclear as to why I was given that unsafe vehicle in the first place. As I was viewing my receipt just now, I noticed that I was charged $23,1 for 4 gallons of gas. I made sure I returned the gas I used before returning the vehicle. I have the gas receipt, and I also took before and after photos of the milage and gas guage. This is unacceptable service! They need to refund me!.

Keith W. 
Évaluation :
3

Pick up and drop off locations should not change during the process and for goodness sake should be where you text notifications say they are. This practice of changing locations must be routine because the sales person said it happens all the time. Why??? We made our reservation 5/6 days in advance. I would think that is ample time for uhaul to plan. It certainly wasn't last minute.

Stacey K. 
Évaluation :
5

EXcellent customer service

Peggy B. 
Évaluation :
5

The staff is so nice and helpful. I would definitely use this location again. Good job Josh

Cheryle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

The staff were extremely friendly and helpful. Pickup and dropoff were quick and easy. The whole rental experience was painless and I would definitely recommend this location.

Aaron B. 
Évaluation :
3

I was charged for an extra day foe going over almost an hr and then I was charged for having 15ft truck all days when I only had that one 2 out of the 3

Alexis L. 
Évaluation :
5

Joshua was amazing! He was attentive to my needs worked very quickly and did the same exact thing upon my return. I will certainly use this service again!

Lynelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Staff was responsive an excellent.

Enrique S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

the gentlemen helping me was incredibly pleasant, thorough, helpful and professional. would definitely recommend again.

Peter B. 
Évaluation :
5

Everyone was courteous and informative

shanea J. 
Évaluation :
5

Excellent experience all around.

Matthew F. 
Évaluation :
5

The A/C did not work great, but when I called the office attendant, he was helpful and assured me they would attempt to fix for the next customer. I appreciate their attention.

matt F. 
Évaluation :
5

There was a mechanical problem with the ramp that was not discovered until I was already away from the store. There no real way to report such things in the app and/or the website. I will also say that I did have a flat tire while driving with a full truck. I do not think this was due to faulty equipment. I was extremely impressed with the speed of the UHaul road help service (definitely worth the $5-10 extra). The agent was almost immediate in calling me and maintained texting throughout the entire ordeal. Even though it took the truck service over an hour to arrive, the tire was changed quickly (and effectively), and the truck A/C worked perfectly during the entire stop. I would suggest that every customer pay the extra money.

matt F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Will is super nice to me when I come in. He's respectful and very informative and helpful.

Yvonne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly N. 
Évaluation :
4

When we finally got our UHaul, it was at this location, and we were fine with the trailer we received. It needed to be swept out, but wasn't horrible. A simple sweep out prior to renting out could have improved our thoughts on cleanliness. Our biggest concern actually was with U-Haul in general, as our first reservation was available at the location we selected and delayed our moving trip by a day. The 2nd attempt at reservation, we made online again, and morning of, told it wouldn't be available. Luckily calling the 800# brought us to an available trailer. But the whole ordeal caused us a lot of anguish and stress, considering we were moving my daughter and had a limited window to get it done. Overall, not a pleasant experience, but luckily didnt ruin the entire moving plan once we located an available trailer. Poor service to tell someone you have an available vehicle, only to find out last minute it's not going to be there. Could have been disastrous.

Derek S. 
Évaluation :
5

The truck we had today the ac did not get extremely cold but other then that I did not have a problem the young man that was working today was awesome friendly and very helpful

Misty C. 
Évaluation :
5

Will be dropping off another truck here soon.

Ryan O. 
Évaluation :
5

Joshua helped us and he was great to work with- professional, friendly! Helpful during the stress of any move!

Lewis K. 
Évaluation :
5

The associate was excellent and friendly!

Clifton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall H. 
Évaluation :
3

Convenient location

Eric G. 
Évaluation :
5

The staff in Roanoke were awesome. Ils ont été très serviables et amicaux. Merci.

Douglas H. 
Évaluation :
4

The person at the UHaul on Melrose ave in Roanoke Va Working July31 at 1200 was a excellent customer service person. Very up best. He was very very busy but Very positive person. You should treat him him he is A great employee. All other components of the rental also went very smoothly.

LeAnn T. 
Évaluation :
5

Thanks!!!

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bhawana S. 
Évaluation :
5

I had a great Experience great customer service great value .will rent again

marty L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pervez R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosemary R. 
Évaluation :
3

I was billed for insurance I didn't ask for and said no on, truck was late for me to pick up but employee did adjust my bill for that.

barry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
4

Chris was fantastic with helping me get everything I needed for my move. He was friendly and UHaul should be proud to have him on their team!

Nina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K. 
Non les évaluations ont été soumises pour cet établissement.

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