Customer Reviews for U-Haul Moving & Storage at Melrose

963 évaluations

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE L. 
Évaluation :
5

Kim was professional answer all my questions and had a friendly attitude very caring and understanding. Thak you kim. Company need more people like her. It's stressful to move she made it easy for me.

YUVONNDAMARIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAURUSVALDEZ B. 
Évaluation :
5

Kim is an asset! She was welcoming, knowledgeable and so very helpful! Pleasant experience all around!

Cynthia M. 
Évaluation :
5

Great customer service!

Jeremy C. 
Évaluation :
3

I would have appreciate if I was told I can keep the van for 24h instead of making me feel I need to bring it after 4 hours

ANTOINE F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHUGH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCYANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISRIVERA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Will, the manager of Melrose U-Haul and his staff are very customer service oriented. Will and his staff are friendly and professional as they make sure that everything having to do with your rental and purchase of supplies is correct. I am in the process of moving out of state so may not need their services again (have used them twice in recent months). But, I can not say enough good things about them and the service they provided to us!!!

ELIZABETHGORDY B. 
Évaluation :
5

Hope this truck was gear, it is often inconsistent, especially its older truck. Overall, great service!

VICTOR M. 
Évaluation :
5

Ensure that the location on Salem Turnpike puts the keys in the lockbox, so you can pick it up after hours! Thank goodness for Kim at the Melrose store. She really saved my bacon, and deserves a bonus!!!!

BRADLEYDUANE C. 
Évaluation :
5

Well Done.. very professional and easy experience.

Stuart R. 
Évaluation :
5

The drop off was fast and easy. The service was a good good example of what customer service should be everywhere. Merci!

ira G. 
Évaluation :
4

Everything was nice and everyone was very nice

Pamelia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELCRAIG F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLEDWARD F. 
Évaluation :
5

Nice store.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Everything was just perfect

Sherry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISRIVERA A. 
Évaluation :
5

Excellent service à la clientèle

PATRICKBOUVIER C. 
Évaluation :
5

The staff was extremely helpful and friendly.

TERESA R. 
Évaluation :
4

It leaked water when it rained and stained our bed mattress.

RICHARDEDWARD V. 
Évaluation :
2

This truck was actually in bad shape and the guy told me that while checking me out. If I hadn't really needed the truck, I would have went somewhere else. He told me that when I bought it back, it would be going out to be serviced. I tried to rent a van instead because he said he would never rent this truck out. I appreciate the honesty, but it wasn't a good look for me.

LAURENDANINE H. 
Évaluation :
5

The staff was very helpful and courteous. My truck was ready when I got there and return was very smooth.

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANKIRBY A. 
Évaluation :
5

The guy I spoke to that checked in the vehicle the next am was a real JERK!!! The lady that I did the rental with was extremely nice and sweet. His customer service skills could use some serious improvement.

KIRKWAYNE W. 
Évaluation :
1

My son in law took pics of the van and when he left it there was NO dirt in the van. Was charged 25 cleaning fee because they said was dirt in the van this morning. We left it clean. Yest I was charged 25 cleaning fee.

Michelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Chris was exceptional and went above the call of duty to make my experience phenomenal.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra W. 
Évaluation :
5

Efficient service by staff. Easy to pick-up and drop-off. Last minute rental went off without a problem. Easy access to facility.

MARCJAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLTERLEE W. 
Évaluation :
5

Continue to provide the excellent customer service that we received.

JOHNPERCY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRENANTHONY W. 
Évaluation :
5

Everyone I spoke with was very pleasant and nice to work with.

STEPHENLEE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Nothing, Chris provided excellent customer service.

WANDATERRY R. 
Évaluation :
5

This location is the best I have been to. Took less than 5 minutes to check my truck out and less than a minute to check it in. Friendly and professional, equipment extremely clean and ready. Honest - went over what was wrong with the truck. A+, well done, way to go! Thank you U-Haul Moving & Storage at Melrose

Kevin S. 
Évaluation :
1

First of all they changed the location I reserved very last minute. I also had awful experience with these thieves from the beginning to the end. They add many chargers that was not right.I delivered the truck in 10 hours and I paid 2 days rate plus after hours fee plus cleaning fee!

HAMID G. 
Évaluation :
4

I was contacted by a call center employee 2 days before I was supposed to pick up the trailer and told Uhaul didn't have it for the location or time at which it had been booked and it needed to be picked up at a later time at this location. I asked her to go beyond looking at her screen and enlist some help in making sure the reservation was going to happen so that the move that I had planned for several months, and for which my wife and I had both taken off work, would happen. She was borderline rude and said there was nothing else she could do. I requested that she have her supervisor call me, which never happened. Fortunately, a different employee, who happened to be the manager of both Uhaul facilities that I was dealing with, called me to confirm my storage reservation. I mentioned my concerns about the trailer I had reserved not being available and he took the incentive to call his regional field manager and get the trailer I needed moved to his store so that it would be available for my move. Kudos to Will, the local manger in Roanoke! Kendra, the call center employee in Lynchburg needs to work on her customer service skills.

Jared B. 
Évaluation :
5

Kim was very helpful! Easiest transaction to date.

EBAD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYNLAVERNE W. 
Évaluation :
5

Excellent service

SUEBROOKS G. 
Évaluation :
5

The gentlemen that helped me at Uhaul was excellent. Friendly, professional and help me quickly. The best!

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWWAYNE W. 
Évaluation :
5

The pickup and drop off location personnel were great. The initial person we spoke with over the phone was terrible as was “Forrest” at the call center. They were grievous and abrasive. Every male we spoke with on the phone was absolutely terrible. The young lady in the call center assigned to our area was solution oriented and absolutely fantastic. The call centers are overwhelmed and it takes a ridiculous amount of time to get through.

Eric M. 
Évaluation :
5

Very friendly and knowledgeable staff!

TERRYALAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

I could upload only front of license, you need to fix so both sides can be uploaded

ROBERTJAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNJOSEPH U. 
Évaluation :
4

Was using the mobile share service on my phone for the rental but when got to truck location it was taking a long time to get approval. I ended up seeing the associate inside and was out the door in under 3 minutes.

TIMOTHY ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDBRENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASADAM C. 
Évaluation :
5

The manager Will and his staff Kim, are so professional. They where so kind , and helpful. Also the young gentleman that was there when o dropped off my rental.. the experience was incredible.. I have rented in the past from budget rental. And it was not a good experience from walking in the door or trying to deal with issue with the broke door vehicle… This Uhaul will always have my business and any of my friends.. The manyWill is an excellent leader for his team . Kim and the other young gentleman clearly love there job. That says a lot about there management. Because if you don't have a great manager you don't have a great team … So thank you so much for taken care of my needs .. as I have rented from this location twice now. I live 30 minutes from this location and have several other options to rent from … but I will only and always drive that 30 minutes because of how my experience has been .. Thank you Will and Kim as well as the young gentleman that I forgot his name so much… See you all again Alice Paris

Alice P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINALYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion H. 
Évaluation :
5

Super friendly staff both at pick up and drop off! I would use this location again.

ANDREWPAUL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERRUTH ANN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVENANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARCHIEDEAN P. 
Évaluation :
5

Great customer service and equipment. thank you so much

VANNESAKATHERINE P. 
Évaluation :
5

Chris was awesome! Friendliest customer service ever, even when working a holiday. Extremely impressed!

Lindsay H. 
Évaluation :
5

I did not see anything that needed improvement and the man working there that checked me in and out was very friendly and knowledgeable and had great customer service skills

YVONNEPRITCHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
3

Had to travel to a more distant location because the truck wasn't available in Christiansburg. Otherwise the personnel were great

JAMESR M. 
Évaluation :
5

Love using their services……always accommodating and helpful!

STEVIEMAURICE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Everything was great. Thank you!

JEANAOTEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALEMORGAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYTROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBBIELYNN G. 
Évaluation :
5

Super quick drop off and no issues. Uhaul rep was friendly and quick to come over and help when he saw me returning the truck.

Kevin M. 
Évaluation :
5

Truck cab smelled like smoke. Not sure if you can do anything to remove the odor.

CHRISTOPHERVINCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANMICHAEL T. 
Évaluation :
5

The GM at this location saved our day and U Haul's butt! I had made reservations by phone with your location in Salem VA 2319 W main st 540.379.3222. Upon arrival, the owner? had not a clue nor did he speak english or care and it ended up that they had made a reservation for PU in Waynesboro, Va! Our day started out as a nightmare but after a lot of time and phone calls (U Haul National Backup was weak as well) we found this location and got our move done. Cant complement the HUMAN service and empathy enough with this location!

CHRISTOPHERWARRE B. 
Évaluation :
5

Offer weekly rates on trailer

KEVINLAMONT S. 
Évaluation :
4

Make amends to me for renting me a truck that leaked very badly. My mattresses and other stuff got wet.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTARTHUR B. 
Évaluation :
5

Awesome job

MARGAREEPEARSON J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
5

Many thanks for working with me to find a truck at the time I needed it, despite my mistake in the ordering process. The truck was in great condition with a full tank.

ROBERT WALLIS M. 
Évaluation :
5

Personnel was very polite and helpful.

DOUGLASGARLAND D. 
Évaluation :
5

Kim & Chris at this location were an unbelievable team, they worked very well together and made my rental experience an enjoyable one...

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOEDWARD I. 
Évaluation :
4

Explain bill clearer

Gail H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
4

We initially were supposed to pick up from the Williamson Rd location but were told to go to the Salem Turnpike location. Nobody was there when the store was scheduled to open. When the general manager came flying into the parking lot he did not greet us or apologize. He barely spoke to us, except to tell us he didn't have a truck for us. He sent us to the Melrose location. They had much better customer service skills.

William W. 
Évaluation :
4

The location is a little difficult to get in and out of, but nobody's fault and not anything can be done due to configuration of the streets. Staff was outstanding both in helpfulness and friendliness both at pick up & drop off.

Greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARADIANN B. 
Non les évaluations ont été soumises pour cet établissement.

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