I was told they would email me a receipt. It never came. This just added to my disappointment at the first location in Alabama.STEPHEN S.
Customer Reviews for U-Haul Moving & Storage at Michigan Rd
Pour nous contacter
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Buen servicioFrancisco R.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Debra D.
Le client n'a pas laissé de commentaire.Birong L.
Le client n'a pas laissé de commentaire.Spencer L.
I reserved two furniture dollies with the truck. I called a week before the rental to ensure the dollies were secured, as a year prior I was not supplied the dollies I requested. I was told that they would be available. When I arrived on site, I was told there were no furniture dollies available and that the next closest location to check with did not open for another two hours. This is the second year in a row that I have been told that the equipment I reserved was not available.Kristi A.
All went really well, except that I was charged for blankets that I didn't ever get.Leslie A.
The store and its people were great. But, I thought I rented a truck at a location that was 5 minutes from my house. But, I was sent 25 minutes away. I wish I would have known that up front. May never use you guys again because of that.Dan H.
The truck itself was clean and had a good amount of gas in it when I picked it up. However the wheel alignment seemed off because the steering wheel was not straight which made it kind of hard to turn the truck at times. Also the gentle man at the front who helped me when I pick the truck up gave off a terrible vibe when I was there. He did not greet me when I came in nor did he make any eye contact with me or any of the other customers that came in after me. He just seemed like he didn't want to be there. Other than that my experience was alright.Andrienne T.
Le client n'a pas laissé de commentaire.JAMELL D.
Le client n'a pas laissé de commentaire.Patrice C.
Le client n'a pas laissé de commentaire.Patrice C.
The staff is professional, competent, and always friendly. I highly recommend this location!Lana G.
Le client n'a pas laissé de commentaire.RICHELLE W.
Le client n'a pas laissé de commentaire.Daniel E.
600 $for a trailer rental is way overpricedSTEVEN S.
When I turned in the rental I told the clerk it needed brakes and the steering was very loose. I asked for a receipt he asked if was on a credit card and he said it would be fine. I will dispute the charges. Bad experience. Close to closing timeRUSSELL Z.
My customer service rep was very helpful and made the experience very nice!William B.
The truck was very dirty they sent me to that location after I told them it was very inconvenient for me I was charged those miles to from that location they said it was only 9 miles from the original pick up location it was 13 miles one way I was charged 26 miles for extra because at the very last minute they called me to tell me mine wasn't available at location I booked lady that called very rude.Kathi G.
Did not receive the hand cart and pads that we paid for upon pick up. Had to go back to get it taken off my bill.Mike D.
The equipment was very unsafe and raggedy vehicles need to be inspected after each useANTWON W.
Excellent service à la clientèleBrenda R.
Le client n'a pas laissé de commentaire.Tom G.
When do you sanitize the vehicle being used.? Sanitizing of the vehicle should be in the process of turn-in. Sealed bag w/wipe (s) in each vehicle. U know when customer completed this process u see a new bag that is in place. Photo shot is required.TINA M.
Le client n'a pas laissé de commentaire.Kevin W.
Easy after hours drop off!!TERRY B.
Le client n'a pas laissé de commentaire.Ashley R.
One issue, a previous user smoked and left ashes next to speedometer viewer. So wrong of that person. Oh, where is the emergency flasher switches?Phyllis L.
More storages n size optionsDeja M. | Expérience générale
My U-Box was delivered to the wrong location and I had to pay out of pocket for a truck to tow it to the correct location. I paid over 1 000 $to ship it from Indianapolis to Atlanta. I don't understand why I had to pay for a mistake made by U-haul?SERVANES W.
You sent me an hour past where I needed to be. That cost me 2 hours of extra travel. Not appreciated. Your on line app indicated I had the right trailer. It did not work. I lost an hour making it work. Total lost time 3 hours. Cost to make it work 300,00 $. Not a good experience. I was considering U-Box for my move. I will look much harder at the alternative after this experience.David K.
Have your staff wear masks! Also, we received a call AFTER the time we were due to pick up our truck that it was not available at the location where we reserved it. So we had to drive to a second location to pick up the truck. This cost us an extra hour of time on moving day. Better tracking of your available trucks is essentialSara K.
I still don't have my receipt. I got your survey request before the receipt. Also, don't allow someone to book a truck when you don't have a truck. If you only have one and we're waiting on someone to bring it back on time, you don't actually have a truck.Donald G.
Everyone I encountered at this UHaul location was awesome. Knowledgeable and very friendly. Very pleasant experience.Matthew T.
My truck was idling and speed was picking up properly when trying to proceed on highway. Truck kept jerking on me. Wasn't happy on the experience and i notify the guy at the uhaul place once i returned but was told manager is gone for the dayDarius F.
Le client n'a pas laissé de commentaire.LaShaun T.
Le client n'a pas laissé de commentaire.Michael T.
Well doneLannae G.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.JILLIAN PATRICE F.
Update the signs at the return station. They say to wait there with the eqpt for a staff member. Sat there for 10 minutes before someone came out, headed to the propane station not me, and told me to just back the trailer into a spot, drop it and go.Brent A.
There was only one person at the counter when I arrived, and he was responsible for helping walk-in customers, checking rental equipment, and answering the phone by himself. It seemed like he really could have used some help.CAMILLE G.
I love renting from this location,they are always very helpful and friendly.DONIKA F.
Le client n'a pas laissé de commentaire.Frederic I.
Le client n'a pas laissé de commentaire.DONALD W.
Extremely excellent team, keep up the great work!!Steven H.
From 1 business owner to another... this location needs serious attention!! 1 1/2 wait, wrong truck, lost keys, broken printer etc. And... 2 guys sat at the counter eating their lunch while the other poor guys ran around stressing. Horrible experience.AUDREY B.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.ADRIAN S.
Le client n'a pas laissé de commentaire.David L.
Good service in future I recommended uhaul is the best service .Mohammad K.
The guy handed me the keys and told me to just go find the truck. He didn't walk me out to it. The truck was dirty, food and trash left inside, the dolly was just thrown on the floor. I took pictures of how it was found. When I returned it I had to clean up after the last person that had it. When I informed the guy upon returning the van he acted like he didn't care, never checked the vehicle as I left it, he was more focused on his cell phone. He said "well when you get your email from u-haul just tell them the van was dirty. No apology, no concern. I waited inside for my Uber to pick me up and there was a cargo van just left running with 3 employees acting uninterested. I let them know one of the u-haul van was just left running and his response was "yeah we know, we got the gas like that" and then just laughed it off. My whole u-haul experience was very disappointing. I would not recommend this location to anyone.KIMBERLY Q.
Le client n'a pas laissé de commentaire.Barry C.
Le client n'a pas laissé de commentaire.Jeffrey A.
Never received an email with detailed finalized charges as promised.Erin L.
Le client n'a pas laissé de commentaire.MICHAELANTHONY G.
I think overall I was misinformed when it came to the installation of my hitch from a different location so my vehicle has issues now because of itMariah L.
They overcharged me for no reason. They do not email you an invoice to see details of transaction. Thank God I checked my account.OLUBIYI O.
All Options were not provided to me the first time a representative called to advise the original trick I requested was unavailable at my preferred location. I then had to call back and the next representative advised I could get a bigger truck for the same price. I get to the location to do the self check out option and it wasn't working on the app. I went inside and was finally able to pull it up on a browser after waiting for 10 minutes for help only to show the representative the code for my key for them to tell me they key for that truck was lost and I would have to go through my transaction all over again. I received an even bigger truck which was not clean whatsoever. What should have been an easy process turned out to be so difficult.Aigner R.
The young man that checked me in was very good and helpful..thomas H.
Le client n'a pas laissé de commentaire.JANIE D.
Le client n'a pas laissé de commentaire.GREGORY Z.
Le client n'a pas laissé de commentaire.WILLIAM F.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Sarah Salah S.
Does U-haul no longer fill the trucks to 1/2 a tank ? We got the truck at a quarter of a tank and had to stop at gas station as soon as we left u-haul.Albert H.
Fix your feet ddaniel W.
Monet (the manager) was extremely friendly and attentive to details. She is the one who made my experience a five star review.Tom O.
Had reservations for 3/29. Walked in, no waiting, had most stuff done online. He went out to the truck with me and swept your the back. Friendly and helpful would go there again.WILLIAM D.
When we came to get the truck it was buried and it took several minutes to get it out. There were no furniture pads, and no dollies.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Bruce W.
Black male employee not wearing a mask throughout my time inside U Haul. Waited 10 minutes before getting help or any acknowledgement or advising someone will be with you shortly. White male was friendly and wore a mask and assisted me and was helpfulBRIAN R.
easy retrieval and drop off friendly service. Was unclear on the gas policy. Still am.Wayne E.
The first trailer I was given didn't have a license plateThomas D.
Great customer service! Très sympathiques et professionnels.ERIC W.
It was a little scary when i went to return the truck and the sun had set and the trucks instrument lights didn't work.Michael B.
Great staff memebers as usual , the only down size were two things : 1 I reserved a 17â€ truck a week before my pick up date and a 26â€ is what they rent me since all the 17â€ were rented out 2 this 26 inch had the steering wheel crooked to the right side and definitely made the driving more difficultLUIS C.
Keen professional services. ðŸ‘Œ great customer servicesSAA C.
Le client n'a pas laissé de commentaire.Henry H.
Great customer service from the manager, to the staff.JOSHUA D.
Le client n'a pas laissé de commentaire.MISTI E.
Everyone at this location is fun, happy, and very knowledgeable. The two ladies today were fabulous as they always are !!Lorand M.
Monet was extremely helpful in meeting my moving and packing needs!ELLEN W.
John was the person that helped me, he was very professional, prompt and helpful, due to his knowledge of the business, he appeared to be very happy with his job. And that made me happy with the service. Thanks... I'll see you'll soon. Have a Blessed Day.ROBERT D.
Le client n'a pas laissé de commentaire.kathy W.
Le client n'a pas laissé de commentaire.JIMEKA L.
Le client n'a pas laissé de commentaire.Barbara M.
Location was great it was the hidden fees that i didn't likeTAKISHA J.
Le client n'a pas laissé de commentaire.Cari K.
Just Love Money she is very pleasant and professional at all times I have dealt with her on many occasions and always been Great Thank youAmber G.
Outside of trailer was dirty.MARK C.
Le client n'a pas laissé de commentaire.ANNABEL F.
Excellent service à la clientèle. I watched the Manager, Mone'y offer and carry out purchased items to her car. There were other customers in the store and she greeted all with a smile as she was working. The other gentleman working the shift was equally cordial and customer focused.Dante F.
Le client n'a pas laissé de commentaire.Chris G.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Brittany H.
Le client n'a pas laissé de commentaire.Lorenzo W.
Davion was very helpful and awsome! Thanks man much appreciatedHORIZON V. | Premières impressions
She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks againVICKI C. | Premières impressions
Le client n'a pas laissé de commentaire.Claude B. | Expérience générale
The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.KENNETH N. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew W. | Expérience générale
Le client n'a pas laissé de commentaire.de jah s. | Expérience générale
Le client n'a pas laissé de commentaire.Donika F. | Expérience générale
Le client n'a pas laissé de commentaire.David C. | Expérience générale
The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family memberAShley S. | Expérience générale
The staff was great, very friendly and professional. All my needs were met I would definitely come back.ANGEL C. | Expérience générale
wow!!!katie s. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!