Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5321 évaluations

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

If something goes wrong at one location someone should either get in contact with another to make sure a customer gets their rental in the proper amount of time. I was late to my event on account of an issue at the store. When I asked what could be done about it, it was put solely on me to call around.

Alicia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
2

Dollies reserved online were not available and were removed from the reservation without notice. The truck in the online check-in was NOT the truck they gave me. The manager had to print out new paperwork. This is the second one-way rental I have done from Indianapolis in the last 2 months. The location downtown was great, the Michigan Road one was not.

ROBERT H. 
Évaluation :
5

Excellent customer service. I would recommend family/friends to this location

RONDA R. 
Évaluation :
5

Everything was in order when I arrived, and the staff was polite and efficient.

DAVID R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
3

I had a guaranteed reservation and the only trailer they had was damaged. I was given the option to take a different trailer but then was told I could not since I would be going one way out of town. I waited until they could get a repair man in to fix the damaged trailer.

MARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON D. 
Évaluation :
5

Excellent customer service.

FALLAH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
5

Nothin everything was just right

Tamara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
3

I think the store is fine but I have dellt with someone that is not very helpful. First directs me to the wrong equipment ( unit number on paperwork different than unit directed to), this happened twice. One time unit full of pads and a dog bed, 2nd time had a utility dolly in the back. No help on hookup. No light check, no checking anything is even hooked up right. This location is convenient and I still have at least one trip to make. Maybe the 3rd time will be the charm?

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENT A. 
Évaluation :
3

Neither the truck cab or box was clean at all. Trash and food wrappers in the cab, and a little bit of everything in the box. That included several used latex gloves. Thought they had to be returned clean. Guess not although we took the time to clean it.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde H. 
Évaluation :
2

Make sure there is enough staff at the facility. Too long of a wait with one cashier!!!

Dallas W. 
Évaluation :
2

I asked for a van for 4 hours I got a pickup overnight. It stated it had a 1/4 of a tank of gas but it was 1/8 of a tank of gas. When we returned the pickup I thought he said he was sending an email stating the return and charges. As of yet this is the only email I've received.

Laura W. 
Évaluation :
3

The dolly was detached when I picked up the truck. I did take a picture. I do not expect to be charged, Thanks.

Corey C. 
Évaluation :
1

The person who helped me at the counter was texting on his phone while I stood there for about five minutes and when he spoke I couldn't even understand him because he mumbled. Nothing was explained to me at all, I was just given a piece of paper with random highlighted information and expected to know what it meant.

Rebecca C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KHADIJAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carmen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Good rental experience

MARK E. 
Évaluation :
5

My experience at the dealership was great. Everyone was wonderful. However the trailer had some kind of a short and kept blowing fuses for the tail lights. After getting to know a state police officer over the course of an hour, waiting, and never speaking to a u-haul representative, I had to change out 4 fuses just to limp home. I seriously thought about leaving your trailer at a dealership in Florida but dealt with the issues and fro I it back to Indy. Not a good experience at all.

RICKEY D. 
Évaluation :
5

Staff was pleasant and efficient. The whole process was very easy and convenient.

DOUGLAS K. 
Évaluation :
1

I signed up for touch free pickup. The truck was completely blocked in by other trucks. The owner had no knowledge of my online order. I had to wait in line then start my order from scratch, wasting my time on moving day.

RANDOLPH R. 
Évaluation :
4

The pick up experience was great! Dropping off was confusing. I was told that the office would check in the trailer but I had to call in the 1-800 number to have them it confirmed and a receipt made about 36 hours later. I tried calling the office about 10 times but call kept clicking off.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTA H. 
Évaluation :
3

Truck was not maintained well, making huge noise when braking. Have lots of trucks so in busy time, maybe a choice.

HONGZHOU Z. 
Évaluation :
5

We explained the situation to the manager and she was very helpful on what to do about the situation.

KARMEELE G. 
Évaluation :
1

Still have not received final statement at all from anyone. The whole experience this time was awful

GARY S. 
Évaluation :
1

U Box we received was simply a wooden crate. There were no moving blankets nor was there a cover over the box. Unacceptable!

Donald W. 
Évaluation :
1

The moving teams I hired were fantastic but they both reported significant problems with the U-Haul facility. T.A.B. Relocators on 8/13/21 arrived at the facility only to be informed that the correct size trailer wasn't available, so the movers had to drive all the way down to Southport to pick up the right size, then back up to the north side to get the boxes before finally coming to my apartment. Mammoth Movers on 8/17/21 arrived at the facility to find no staff available to help them so they had to locate my boxes themselves. Both of these resulted in significant delays and were very unprofessional.

Taylor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly W. 
Évaluation :
5

Staff was very polite and professional. Took patience and time to explain operations of truck. Using the truck for our quick trip was a piece of cake Thank you

EVELYN D. 
Évaluation :
5

Nothing. Best service available in the area. Keep up the good work.

MICHAEL P. 
Évaluation :
1

Customer service was good but the truck was filthy and I felt unsafe driving it based on the noises it was making. It was not well-maintained. Also, the air conditioner did not work, which made for a completely miserable experience. I would definitely not recommend this location.

kimberly K. 
Évaluation :
5

a few things were broken upon arrival

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBEKAH B. 
Évaluation :
3

The truck was dirty.

Allison M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
3

The truck I received was not only dirty in the cab but the whole cargo area was covered in crap and gross. I had to spend so much time sweeping out the truck.

Patrick M. 
Évaluation :
2

Horrible service - was told that the u haul I reserved two months prior was not there and that I was “out of luck and had to call the 1-800 number” rather than do any work themselves. They ended up finding a u haul an hour away and did not have the adequate equipment for me to purchase so I had to go to Advanced Auto Parts to get the parts needed. The guy that helped me check out was helpful but took 20 minutes to figure it out. The 50 $they took off did not come near to the troubles I endured.

Anna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Excellent service à la clientèle

Erica A. 
Évaluation :
3

This location never finalizes the transaction with the customer. When I dropped the uhaul off I asked the rep to check the mileage so we could finalize. He said he would check and send me an email. I have not received any email. There was a 40 $+ hold on my credit card and I better not be charged that because we only drove 8 miles. Poor customer service at this location.

OMAIMA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stoney W.  |  Expérience générale 
Évaluation :
3

The people working at this location are extremely friendly and responsive! In stark contrast, I rented the 26' truck to move from my apartment to house and the cab of the truck was disgusting. Crumbs everywhere. Used paper napkins stashed in the dashboard. Drink holders with disgusting grime from spilled food and beverages. There is no way the cab has ever been cleaned or "sanitized for COVID 19 concerns." I will never recommend U-Haul for friends or family members from this experience.

BRYCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
2

Agent was not busy at all but acted like he was doing us a favor to return the trailer. I honestly thought he was disabled because he was sitting low in a chair and every movement seemed painful. I was quite surprised when he actually stood up without assistance. There was a truck parked in the middle of the path to the parking area which I had to maneuver around. Agent said he didn't have the key to the truck, but the engine was running. I informed him of this and he just left it parked where it was with the engine running. Trailer was returned Friday Aug. 6 but was not logged in until the next day after 1 pm.

David R. 
Évaluation :
5

Everything was great from check in to check out.

James G. 
Évaluation :
2

Make sure that trucks reserved online are actually available at the location when customers arrive. If someone orders a dolly for heavy appliances, employees should let customers know which trucks have pull out ramps and which trucks don't.

STACEY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barb R. 
Évaluation :
3

Would be nice if U-Haul offered some money back when dropping off truck 2,5 days early.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH R. 
Évaluation :
5

Threat customer service

TIMOTHY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgeia E. 
Évaluation :
5

Staff was amazing and friendly

FLOYDE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
4

Farther from home than the original location

JOHN P. 
Évaluation :
1

Fire the current staff! They are I professional and worthless.

Jacquese B. 
Évaluation :
5

The location manager, (…Monae' ?) was EXCELLENT and courteous…despite having a building full of impatient folks, waiting on their trucks…!! :)

ANGELIA B. 
Évaluation :
5

Excellent service à la clientèle. The staff was knowledgeable and professional.

NATALIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL J. 
Évaluation :
2

I will probably use again because of convenience but there were half dozen blue pads left in the trailer and a dog bed. I removed them on my own. I think the dog must have traveled in there. Didn't seem to matter what trailer I picked even though there was a trailer number on my paperwork? All hook up done on my own with no assistance?

John F. 
Évaluation :
5

I had excellent customer service at this location and everything worked very smoothly with my extended trailer rental. The gentleman that helped me all three times while I was there works a Wednesday-Sunday schedule and was there to help me from making the extended rental, pick up, as well as drop off. It was very convenient for me to bring the trailer back on Sunday vs a weekday so thank you for being open on Sunday. I will definitely use this location again for my rental needs. Thanks for the great customer service as well!

Jacob H. 
Évaluation :
1

Call customer in advance and let them know the truck is not available. Although you booked in advance. You all could say hey we have this one available, but instead was told we can't do that. I had to use my gas and make a second trip to see if the truck was there. If it was the other way around I would be charged.

TYESHA J. 
Évaluation :
4

The truck cab was dirty, lots of cigarette ash

Mark B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rekchma P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett Z. 
Évaluation :
4

I was able to return the rented trailer earlier than expected. The attendant was sort of new to the position but very helpful and eager at his customer service skills. I do however need to contact the facility to receive my amended receipt for the early return.

GEORGE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
2

The gentleman that gave me the U-Haul was nice and efficient. I had spoken with a female earlier in the day who worked with me on changing my pick-up time to later in the afternoon and she was extremely friendly as well. However, the cab of the U-Haul reeked of urine. I had to drive it with the windows down the whole time. It had looked like they tried to clean it out because there were seat coverings in the vehicle, but the smell was very strong. Additionally, we were pulled over while driving the U-Haul back to the rental location. They said the plates came up as stolen from Arizona and told us we needed to contact this location via phone first thing in the morning (which we will). I felt like this was extremely weird and would not recommend renting from here due to this.

Brianna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melitta C. 
Évaluation :
1

They did not help to hook up trailer or come and check that it was safely installed or that there was any damage to the equipment will never go back to this location

Leslie M. 
Évaluation :
5

AC barely worked. Truck cab was very dirty.

Steven D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva W. 
Évaluation :
5

My only complaint is I didn't receive any money back at the end of my rental. I paid before it was due and left before due again.

Yolanda T.  |  Expérience générale 
Évaluation :
5

Best crew ever!!

DANIEL S.  |  Expérience générale 
Évaluation :
3

More storages n size options

Deja M.  |  Expérience générale 
Évaluation :
5

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  Premières impressions 
Évaluation :
5

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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