Awesome staff member
TODD C.Customer Reviews for U-Haul Moving & Storage at Millard Ave
Testimonials From Recent Customers
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Yet another great trailer rental experience. As always, the counter employee Megan was pleasant & helpful! I will continue to use this location for all my rental needs.
STEVEN W.Service at the location was great. Printing a receipt was a bit of a chore. However, calling the customer service agent Pam at the call center was ludicrous. Unhelpful and dense. Ugh. Spent an hour going round and round to reserve my box fir pickup.
james P.Not much! Thanks
mike G.I always rent from this location. Always top notch customer service
WILLIAM K.Dan the Store Manager is always friendly and does a great job when I need to rent a trailer!!
KEN S.I have rented many trucks from different U-Hauls and this location is by far the best I have ran across.
HERALD P.I came in wanting to rent a trailer for just a few hours but since I have a Jeep and had my soft top on, they were unable to rent to me. Jared suggested that I rented a pickup truck for the same price. I returned to the store right at 7:58pm and he assisted me in getting it returned on time so I didn't get charged an extra fee. He was very friendly and helpful. I would recommend asking for him when coming in to rent from the Millard Omaha Location!
JEANINE R.Employees were kind, helpful, and courteous.
Amber B.Was not told my reservation got moved to another location. I showed up at the location I had originally made the reservation at and they told me that it was changed to another one 4 miles down the road. I was never notified of this change, so that was a bit frustrating
NATHAN C.U-haul changed my location on me and did not notify me of the change. The new address selected was inconvenient and I would have chosen a different address if I was given the opportunity.
Aimi D.The customer service and professionalism of the Omaha store was great.
JUDITH B.Staff person was very efficient is completing the on-site paperwork and the same with the subsequent hooking the trailer to my vehicle. Return check-in too was quick and easy.
MARK L.The service was fast and friendly. The vehicle was in very good condition.
JOHN K.Reserve the equipment at the location I reserved it at NOT 15 miles away. Accept the digital copy of the temporary license the state provides for digital renewals
Aaron G.Service truck steering all over the place have to fight it to keep truck straight and steering would be tight then go loose
DEREK C.Spent over a half hour trying to return trailer after hours and finally had to contact U-Haul to finalize rental. Location could not be recognized on phone. Needs improvement
ROBERT M.The check in app doesn't work. When I had to attach a picture of the fuel and odometer It straight up wouldn't work.
Nicholaus B.The installer did not properly put back interior trim pieces and even cracked a trim piece in multiple spots during installation, which will decrease resale value in the future if not repaird. There was no mention of this damage when the vehicle was returned to the owner and was only noticed afterwards when the owner was detailing the interior of the vehicle a couple weeks later.
Ryan B.Staff more than one person for the entire location.
Steven W.This particular location isn't necessarily a problem. My problem with UHaul generally is that the reservation was moved from my chosen location to the Downtown Omaha location, which is fair enough. However, when I arrived at the Downtown Omaha location, I was informed that my trailer was actually at the Millard location. This required a trip across Omaha and back through rush hour traffic and added nearly two hours to my trip preparation time. Further, a part of the trailer fell off in the middle of my trip. I was on hold for >45 minutes with customer support to report this incident and find out what UHaul wanted me to do with the trailer.
Nicholas H.Amazing experience for my return. Dan was the BEST person I could have worked with. I would recommend this location to everyone. It is easy to get to, and plenty of space and well marked. I will be coming back here for all of my moving needs.
Daniel H.Despite ordering a rental 2 months prior, there was no truck available when I got to the location. I was sent to another location. I got a truck where I was told "the oil light is on, but just ignore it." The vehicle felt like it was going to fall apart at any moment.
Ryan S.The truck's front right tire was at 50 psi instead of 90. The man added air and stated to monitor it. The tire consistently lost air and on my trip I needed to stop by a UHaul center in des moines to have air added. The next morning the tire indicator was on again. It was the front right tire, but the indication on the dashboard was right rear; I suspect they did not reprogram the tire pressure sensor location when service was performed. This is a safety issue, which should have been resolved before sending the truck on the road.
JOSEPH K.Always a pleasure doing business with the owners of this franchise location. They have gone the extra mile to help me when others could not. There are other U-Haul locations closer, but if I ever need to rent anything from U-Haul, I will only be going here.
MICHAEL M.Best location in Omaha. Thanks.
Nicholas F.I was lucky enough to have called U-Haul after two moving companies did a no-show and get a trailer to facilitate the move. And on a Sunday
Curtis P.None of the U-Haul employees can explain to me why I was charged 600 $for a truck rental that I had for less than 24 hours and I only drove 60 miles. I asked to speak to a supervisor and the U-Haul customer service representative hung up on me.
Brittany T.Why does it take 30+ minutes to help one person?
JUSTIN T.A/C on truck was not in workable condition. Blew hot air on a 102 degree day. Truck is worn out. Steering so worn out, couldn't drive a straight line. 181675 miles on truck. Suspension worn out. Cab so noisy rattling, vibrating, and banging over every street, NEVER AGAIN on a high mileage truck. Motor ran so rough, missing on at least one cylinder and intermittent on two others. 4 bedroom house contents, truck couldn't pull itself up any incline unless the transmission was locked in low gear. Pretty sad. It was a 17 hour nightmare. Great people, crap equipment.
MARK H.My dolly wasn't even there. Single mom and son. Kind of important. Took 28 mins on hold to get through. Horrible. Definitely would not use again.
Jennifer P.When you call me hours after I have turned in the truck EARLY, asking where the truck is and it's late...leaves me questioning if this location is working in a professional, detail oriented, or quality manner. U-haul sent me to the wrong location and wasted valuable time and caused me to pay extra for my movers that were by the hour, and then to have to go do my own inspection on the truck before I could leave is unacceptable. The link for pictures expires? Unacceptable.
Audrey S.Always great service
Linda K.An male employee cursed a couple of times with me standing right at the counter. Not at me. Once on the phone and another after a customer walked out. Very unprofessional and may have been the GM of the store
Brian F.Have better customer service skills. If you are going to complain about having been closed 25 mins ago then why even work. Work is work. Arguing with a 19 year old is very unprofessional. Worst experience ever. Yet he tried to make it seem like nothing had happened. I was there , yes 5 mins before closing but he still helped a lady that got there at the same time I did. But he comes back from helping the lady and starts being rude to me , saying I don't care that he had to be home 25 mins ago. I told him if you didn't want to help me then you could of told me so I could of left your store .
Ximena R.The customer service is not good
Behruzjon S.I honestly feel like I got overcharged, i've used other locations and had them always give me a discount for being an awesome renter.
Richard B.Web site helped me extend my rental 3 times
Mark M.We reserved a 10x12 foot trailer. They did not have the one we needed so we ended up with a 5x8. I do not believe you will take this message to heart so just saying they sucked at valuing our reservations and they were not accommodating.
MICHAEL O.best service around!
T'Juana S.Good experience. Quick check in, equipment was fine. Speedy check out.
Bret W.Location claimed we did not put the right amount of fuel in the truck. When we got the truck, it only had a 1/4 if a tank of gas. We put it back to that level. When we retuned the truck, the guy said he would email the receipt l. We thought, no problem. I was surprised when I looked at my bill. I am disputing the fuel charges and filing a complaint with the BBB.
ROBYN C.Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!
Mark S. | Premières impressionsCustomer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.
Vickie H. | Premières impressions