Évaluations des clients U-Haul Moving & Storage at Millard Ave

Awesome service

I was told at the pickup location that I could return the trailer to any u haul location at my destination. This turned out to be untrue. The El JoBean location refused to accept the trailer and I was told to go to the Placida location.

Everything was perfect. I was actually surprised at how nice and new the equipment was.

Worked out great, original location couldn't help me, but this one worked great!

App location confirmation would not work, which we do have on all the time on our phones.

I popped in to rent a trailer for a day. The rental process took 20-30 minutes and that was before we went o hook up the trailer. I have rented from this location many times over the years. It would be nice if uHaul's system could keep my info to speed up the rental process. I would guess the entire process took 45-50 minutes. Way too long!

Nothing - they move my cargo van rental over to where I would have to park my car so I would not have to walk back to get it because I was in alot of pain with my knee and was having troubles walking. I appreciated the nice lady at the counter and the nice gentleman that brought me the keys and parked the van for me. This was a great customer service experience with both of those individuals. They ROCK!!

Helped in locating what I needed.

We were overcharged by $63 for renting a pickup truck for 1 hour. We drove a total of 22 miles, and was charged $43 for fuel, even though the gas meter didn't move. The other $20 came from "Overnight Key Dropoff," even though the employee who helped us told us that they would not charge us the overnight key drop off. Very frustrating; this is no way to do business. I expect some sort of action to be taken here. My email is Trevor@trevorsandidge.com

The trailer door was hard to operate. It got stuck going up and coming down.

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

They guy was extremely friendly and everything went smooth.

I was in and out in about 10 minutes

Friendly staff, clean newer equipment, easy pickup and drop-off makes my local U-Haul a great place to rent from when you need a cargo trailer. I'd grade them at A+ in all areas.

Interacted with staff. Wonderful location and logistics for return. Very impressed.

Customer service was great! Keep it up!

The 800 number I called numerous times (after being on hold 5-10 minutes) gave me inaccurate information on my pickup locations. PS loose the 800 number and contact pick up locations directly.

Leaving a customer sitting along the interstate for 5 hours with a blown trailer tire is unacceptable. The staff at the pick up location were awesome, but roadside assistance and “corporate” leave a lot to be desired.

I did not need to wait. My return was processed immediately.

Process is very slow

Great trailer, towed perfect !

When I called in I was quoted a price of 20.00 but when I got there, there were other charges that I wasn't told about so ended being 43.00. I would suggest telling about the extra charges. The workers were very nice.

Brandon was awesome to work with and super friendly!

James was the guy who dropped the trailer for me and checked in the truck. He was incredibly helpful and friendly. He is my example of how all employees should be be. Thank you James!

Added charge not consistent with contract.

Keep up the friendly service. James was a big help.

Everything went super smooth. The counter employee Megan was super helpful. This particular Uhaul was following ALL of the Covid policies! It made me feel quite comfortable being there....

My question where answer and receive information that was use to me.

Billed double

I was not very happy I received a email to pick up the truck from Stonybrooke location get there and they don't have a truck, so I was sent to a different location. Not happy

There were a lot of customers that day. It took awhile to get my rental. They could have used another employee. The one that helped me was ok. He just couldn't do everything himself without making customers wait for a long time.

Mgmt was very accommodating to overbooking issue. Thanks very much.

I got charged for after hours drop off and I dropped off while the store was open. Also this charge was not disclosed prior to renting the truck.

Thank you Dan!

Overall a great experience. However, a couple of items that would have made the experience excellent: no email was received of the name of drop off location in Wayne (I had to google it to find it), the main issue on my last 2 visits, NO masks were worn indoors by staff (I wore mine to keep them safe I wish they had worn them for my sake, as it is mandated in Douglas county).

Staff was quick to assist with picking up the trailer. I felt safe with the COVID19 precautions in place at the location

The UHAUL we rented was completely full of moving blankets, A LOT of them! So, making sure that the associate who is doing the checklist with customers opens the actual back to make sure the back is clear and ready for use.. we had to take all those blankets out set them inside the garage and then pack them all back in when it was time to return the truck.

Neither of the two employees was wearing a mask, especially the one at the counter doing the transaction. Omaha has a mask mandate. Also 3 of four customers were not wearing masks in the store and no sign stating the requirements per the mandate was posted.

The man that helped me was truly amazing. He was friendly and helpful and went above and beyond helping me disconnect the trailer.

Get some phone help, getting stuck waiting on the phone really sucks for most of your customers

The u haul app needed a little TLC. I couldn't load my location manually. The app wouldn't find my location. Location services was turned on but it wouldn't locate me and had no option to load my location manually. This would've saved all of the hassle.

Very quick friendly and professional. All my questions were answered, safety check completed and I was on the road with my trailer rental in less than 10 minutes. Online scheduling was quick and saved a great deal of time.

I even made a comment to the young lady working in the store. As I pulled up, she was wiping the door, handles and counters down with sanitation wipes. I thanked her and told her that I have stage 4 cancer and that it means a lot to see companies care about the people that enter their establishment. The entire staff at this location (whom I've rented from twice in the past week) are amazing and very helpful. Thank you!!

The equipment was well maintained but The inside windows were dirty as were the cupholders and the top of the dash.

Friendly and fast customer service. Thanks!

Everything was fine and good employees very helpful.

Angel is great to work withy and it's convenient, priced right and easy to use.

Great service and friendly

Very friendly, convenient and very helpful!!!

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Angel was very nice and helpful. U boxes make moving so much easier.

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Nice location, friendly staff.

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.