Évaluations des clients U-Haul Moving & Storage at Montgomery Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Montgomery Hwy

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Elizabeth P. le

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Le client n'a pas laissé de commentaire.

John G. le

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Everything was great, Just the truck bounced more than the Trailer did. the ride was very rough, but the truck ran and drove fine, just, would hate to drive it very far with tires bouncing like that.

Mabel L. le

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The gentleman that checked out my equipment also checked it back in. He was kind, efficient, and knowledgeable. He made everything smooth and time saving. Thank you

Nigel H. le

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More help is needed during peak times, long waits to rent however, easy and quick return

Adam G. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Le client n'a pas laissé de commentaire.

regina H. le

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Le client n'a pas laissé de commentaire.

James W. le

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I had a great experiance there.the employees were helpful and knowledgeable.and the trailer worked great.i will be back. (Thumbs up)

Michael L. le

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Le client n'a pas laissé de commentaire.

Nigel H. le

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Please have a dedicated person to answer questions at the location. Too busy for just 1 person to handle the work load!

Shawanda G. le

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Le client n'a pas laissé de commentaire.

Anthony N. le

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Quick in and out and the place look fairly squared.

Raymond P. le

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Le client n'a pas laissé de commentaire.

Eugene B. le

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I was sent to three locations to pickup trucks that theyl didnt have. I pre registered but still had to waiit 2hrs to get a truck because of comp issues. Terrible experience

William G. le

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Check that the extra insurance isn't added on automatically.

David C. le

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Le client n'a pas laissé de commentaire.

Jimmy R. le

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Thanks for a great rental experience.

Mark J. le

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Le client n'a pas laissé de commentaire.

Kristen G. le

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The truck we rented had a backup light that was out. Also apparently retreaded tires were used on the truck because on the front driver's tire the tread was separated and we had a softball sized hole in the inner sidewall that wasted half a day of my rental time waiting for it to get fixed and caused me to have no help loading the truck because the people I hired left since we were waiting so long. I reached out to customer service to see if they would at least refund my money for the wasted day, but I haven't heard back yet.

Grant S. le

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Le client n'a pas laissé de commentaire.

Marcus L. le

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This was my first time renting a U-Haul and I believe that I received good service but maybe the employees could greet the customer a little faster.

Hal K. le

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Check condition of truck and appliance hand trucks better before letting out to customer .

Garrett S. le

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I had a very happy experience. I don’t know of anything that could’ve made it better.

Michael L. le

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The drop off lanes were blocked while staff was cleaning vehicles. No assistance with parking and unhooking trailer. Attendant wanted the trailer dropped and she would check it in and email a receipt later. After I asked for a signature on my receipt copy that showed date and time of return, and inventory of rented items, was finally checked in. More worried about smoking than customer care.

Oscar J. le

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Just keep doing what you you do y’all are Awesome

Vicky D. le

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Excellent customer service

THOMAS B. le

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Le client n'a pas laissé de commentaire.

jason T. le

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make the express check-in exactly what it is supposed to be.

Andrew H. le

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Le client n'a pas laissé de commentaire.

Glenn H. le

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Job well done. Thank you.

Shannon F. le

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Le client n'a pas laissé de commentaire.

Heather S. le

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I had a reservation for a truck and a utility dolly and when I got there I was told they had no more, if u run out please inform people

Nigel H. le

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Have a representative at desk and answering phone calls. I prefer discussing rental questions with someone at location not a call center.

chaddrick o. le

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Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

Japhet N. le

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U-Haul employee was very helpful and efficient (Ms. Ross)

CHARLIE S. le

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My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

Dairian J. le

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Terrific service!!!

Lynn M. le

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Everything was great except the units were quite small.

Tameka R. le

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I think there was a miss understanding. I didn’t move out of my unit yet

Catherine D. le

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Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Jasmine B. le

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As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Kevin C. le

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Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Miguel A. le

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Staff very friendly and helpful !!!

Dominique P. le

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Good customer service and very friendly

Danielle L. le

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I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

karen h. le

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Very friendly and helpful. They met all my needs. Thank you Uhaul!

CHYKEL T. le

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The GM was very helpful with assisting me with everything I need to make my move easy. .

Melissa P. le

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My things got messed up

Khadarr M. le

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The service was great and the Manager Jay was outstanding.

RONALD K. le

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Awesome service. Thank you.

Suzan S. le

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would be nice to get credit back for unused portion of storage since moved out early

Ladonna M. le

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Great service

PETE S. le

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Customer Service was great thank you.

lakeisha M. le

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I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

Mark D. le

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The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

michelle c. le

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After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

Kellyn D. le

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Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Jorge F. le

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New storage units/very clean

Kenya W. le

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The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Keith P. le

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We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Stephanie F. le

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They were very helpful.

selwyn l. le

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Very clean just wish there was an elevator like the signs said

Misty M. le

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I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

charlene s. le

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The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

dianna p. le

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Working with the staff in person was great.