Évaluations des clients U-Haul Moving & Storage at Montgomery Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Montgomery Hwy

Cote générale :

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Lisa H.
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The service was great. Friendly and officiant.

Trakiala B.
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Le client n'a pas laissé de commentaire.

Daniel P.
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N/A

Tiffany B.
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Professional customer service is a wonderful tool to have especially whenever the world is in a pandemic however whenever you have GMs over your stores like the one that I bumped heads with while there was a lobby full of people there, I will not reccomend anyone to go there and get talked to in that manner and I also feel sorry for the young lady that was trying to help me and she told her to stop talking and get back behind the counter. The public needs your help just like your business needs the public but if she continues to run that store it won't be the pandemic fault for loss of business. She claims her name was Ashley or Emily I'm not sure what it was but she's not a true people person I do know that.

Terri D.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Poor customer service. Trailer lights didn't work. I told cashier I didn't want the $8 protection and she charged it anyway. Made me back the trailer up into the spot when I returned.

Frederick C.
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Understaffed. 4 people waiting to dropoff.

Brett B.
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Le client n'a pas laissé de commentaire.

Steven A.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Customer service needs a lot of improvements, 4 phone calls and over and hour on hold before I could make a reservation.

MELVIN R.
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A very smooth operation.

SHELIA S.
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So Brigett had gone home sick and the other lady called her and asked her if she coul come and hook up the transport because she was new and didn't know how. And Brigitte came back. Kudos to both of them they were GREAT!!!

Susan M.
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Great people , just too bad so small location , very little parking for customers! Otherwise great people

Fredrico J.
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Le client n'a pas laissé de commentaire.

Tyler J.
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Le client n'a pas laissé de commentaire.

Jordan S.
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Le client n'a pas laissé de commentaire.

MICHAEL A.
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Le client n'a pas laissé de commentaire.

Jason F.
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Le client n'a pas laissé de commentaire.

Patricia F.
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Le client n'a pas laissé de commentaire.

ALFRED L.
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Le client n'a pas laissé de commentaire.

SCOTT R.
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Great customer service and staff. Would highly recommend to others.

daisy W.
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If you can have more worker's

WILLIAM C.
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Le client n'a pas laissé de commentaire.

VIRGIL W.
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Le client n'a pas laissé de commentaire.

Scott D.
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The employees I dealt with were very helpful. The truck worked well for our need. Only thing I can say could need done is that the side mirrors were hard to move. Could use some lubrication. Over all very good experience.

Homer W.
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Very satisfied

Paula G.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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Le client n'a pas laissé de commentaire.

MADELINE F.
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The team is TOP NOTCH...cannot be improved upon. I am 77 years old and have a damaged right shoulder. With each move from that location, the employees (females) competently and efficiently hooked up the trailers and checked out signal lights. (Since 1973 I have moved myself country wide for grad school and academic and medical career via UHaul. Love you!

Anika P.
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Easy, fast, and as sweet as can be. This location rocks.

Steven R.
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Rear of moving truck not clean when picked up.

MELVIN R.
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Great overall service

VERNELLE A.
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Need more help around noon on Sundays!

Michael G.
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Le client n'a pas laissé de commentaire.

Shantoria C.
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I was overly charged without a reason

Robert A.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

APRIL M.
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More knowledgeable about what Uhaul has to offer Make sure to send customer to location that's actually involved with Uhaul

Kang L.
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Nothing, keep on great working!

lee B.
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very helpful however we were supposed to hAve $ 50.00 credit for 2 different locations being closed for reservations

Kim W.
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I was going to check-in my truck then night I came in as I had no place to park it, however 24/7 would not recognize my location. I locked the truck up and left it at the uhaul location. I called the next morning to let them know what was going on. Once I had come to the office the young lady was nice and helpful. Checking in my truck was quick and painless.

James S.
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Le client n'a pas laissé de commentaire.

Carolyn G.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Ashley was quick and efficient in pickup and return. Very good experience with this rental.

Nelson T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christopher C. | Premières impressions |
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Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Joseph M.
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Le client n'a pas laissé de commentaire.

SALVATORE A.
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Nothing

Albert B.
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To small of a lot. Trucks should be pulled out for customers ready to go not parked in tight spaces like they are

James B.
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The associate that assisted me was awesome. She was very friendly, attentive, and professional. You are very fortunate to have someone like this serving your customers!

annabelle S.
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Le client n'a pas laissé de commentaire.

SHAWN R.
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Le client n'a pas laissé de commentaire.

Lori S.
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9am pick up. Very busy with one very efficient employee. Had to wait but understood her situation. I wish I asked her name. She's a keeper. Just needed one more as efficient.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

James K.
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Le client n'a pas laissé de commentaire.

Christian D.
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Le client n'a pas laissé de commentaire.

jock C.
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Le client n'a pas laissé de commentaire.

Mollie B.
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No improvement needed! These ladies are pleasant and efficient. They are leaps and bounds better than any other time I've been in with sour- faced, unfriendly men working. It was a great experience from start to finish.

Russell D.
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Rebecca was great!

Stephanie M.
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Le client n'a pas laissé de commentaire.

Willie S.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

William D.
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Personnel are always friendly and helpful.

Mike R.
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I have no complaints. Service was good and the equipment was good.

Alex P.
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Le client n'a pas laissé de commentaire.

RONALD P.
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Le client n'a pas laissé de commentaire.

Denise D.
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The 26inc truck I had ran very bad and steering was very hard and truck was making all types of noise.

Christine F.
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Le client n'a pas laissé de commentaire.

GERARD G.
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Le client n'a pas laissé de commentaire.

RICK L.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

Carol B.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Le client n'a pas laissé de commentaire.

Richard G.
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Le client n'a pas laissé de commentaire.

Preston V.
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Took an hour to drop off the uhaul. The employees were nice and explained it was busy.

Steven F.
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Le client n'a pas laissé de commentaire.

danell G.
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Didnt have size Storage need for my things and had put more gas in uhaul because of it and put me behind schedule because of and cost me more money do gas and time because they did have storage for me but paid back for storage Bend but not for helper I had pay for the extra hour to find storage place that could get take my things

Nigel H.
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Be available for phone calls, difficulty in speaking with an individual at the location, limited Manning.

James W.
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I usually have a good experience renting from this location . The truck I rented yesterday smelled like cigarette smoke in the cab and looked like someone had spilled coffee on the floorboard in front of the drivers seat . I wiped the seat and it was dirty ! I understand that some people will smoke in the truck but I expect a smoke free truck being that I don't smoke and can't tolerate the smell , due to health issues ! I will continue to rent from this location when needed , but I will make sure it's smoke free before I leave ! The trucks always drive great and I have never had any problems with them !

Angela T.
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Le client n'a pas laissé de commentaire.

NICOLE W.
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I paid $25 for my car to be strapped down the right way, only to get to my destination and the straps were no longer on the front tires

Donna S.
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Emily was knowledgeable, professional and extremely helpful. Would drive the additional 20 miles to do business with this store .

Kristie C.
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Kudos to Emily for her speed of service and overall customer service at this location!

Cassidy W.
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Loved the costumer service and the move went great! Thank y'all!

Joe S.
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Le client n'a pas laissé de commentaire.

Brent B.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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N/A. Emily was great and a hard working Rep. She did a awesome job.

Brent B.
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Le client n'a pas laissé de commentaire.

Dexter B.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

MIKAELA T.
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I showed up to the business right before 9am, as I had a reservation for 9am on Sunday. The business was closed and did not open up until 20 minutes late. There was multiple people, not including me, that were waiting outside due to the business not being open. Also, when the employee pulled up, they were dropped off in a car that had very loud music. Also, the employee brought a person (possible girlfriend/friend) to work. The employee was the only one working. This was ridiculous.

leandra L.
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the truck was not swept out prior to my rental

Randall M.
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Le client n'a pas laissé de commentaire.

Johnny M.
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Le client n'a pas laissé de commentaire.

Jeff P.
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Ordered and paid for 6 dozen moving blankets but the location only had 3 dozen. I had a reservations and did not walk in off the street same day to rent. Staff was very courteous and helpful none the less I would recommend this location.

Kylie H.
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I would've like a walk around before I left.. my tow haul light was on .. it made the truck jerk and idle down rough.. I couldn't find a way to disable it.. better luck next time

Theresa S.
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Very helpful staff

MEGAN R.
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The young man who helped us was wonderful. Our 1st location didn't have and didn't want to help us. So glad we came to this location this man was great. He went above and beyond while fixing others screw ups.

PATRICIA D.
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The gentleman who helped us out was one of the nicest people I've met. I would definitely go back there if I need a truck again

ERNIQUE P.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Ensure equipment (i.e. dollies) are actually available for renting. I arrived to the location and the one tool I needed to assist with my move wasn't available and I had to spend $70 and purchase a dolly to complete my move.

Kenneth H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kenneth H. | Premières impressions |
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Very helpful staff. Bent over backward to get me through the process.

Sheryl C. | Expérience générale |
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Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service

Nakia J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Joyce L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Casey R. | Premières impressions |
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I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Nigel H. | Premières impressions |
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Storage area should be gated for security

April V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tonya S. | Online Move In |
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Le client n'a pas laissé de commentaire.

Patsy P. | Expérience générale |
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It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Kyle K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Matthew R. | Expérience générale |
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All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Tiffany H. | Expérience générale |
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From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.

Susan L. | Expérience générale |
Évaluation :

To keep from running the employees & customers going back forth to units, get a golf cart.

Bruce P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bruce P. | Premières impressions |
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The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Janice H. | Expérience générale |
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Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

phyllis p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

tiffany c. | Expérience générale |
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never aswered phone hard to connect

Glenn W. | Premières impressions |
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Truck pulled to the right and the seats hurt my back

Mary W. | Expérience générale |
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Staff was very friendly, helpful and efficient

chaddrick o. | Expérience générale |
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Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

Japhet N. | Premières impressions |
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U-Haul employee was very helpful and efficient (Ms. Ross)

CHARLIE S. | Expérience générale |
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My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

Dairian J. | Premières impressions |
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Terrific service!!!

Lynn M. | Expérience générale |
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Everything was great except the units were quite small.

Tameka R. | Expérience générale |
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I think there was a miss understanding. I didn’t move out of my unit yet

Catherine D. | Premières impressions |
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Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Jasmine B. | Expérience générale |
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As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Kevin C. | Expérience générale |
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Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Miguel A. | Expérience générale |
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Staff very friendly and helpful !!!

Dominique P. | Premières impressions |
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Good customer service and very friendly

Danielle L. | Expérience générale |
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I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

karen h. | Expérience générale |
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Very friendly and helpful. They met all my needs. Thank you Uhaul!

CHYKEL T. | Premières impressions |
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The GM was very helpful with assisting me with everything I need to make my move easy. .

Melissa P. | Expérience générale |
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My things got messed up

Khadarr M. | Premières impressions |
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The service was great and the Manager Jay was outstanding.

RONALD K. | Premières impressions |
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Awesome service. Thank you.

Suzan S. | Réservation |
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would be nice to get credit back for unused portion of storage since moved out early

Ladonna M. | Expérience générale |
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Great service

PETE S. | Réservation |
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Customer Service was great thank you.

lakeisha M. | Réservation |
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I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

Mark D. | Réservation |
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The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

michelle c. | Réservation |
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After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

Kellyn D. | Expérience générale |
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Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Jorge F. | Réservation |
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New storage units/very clean

Kenya W. | Expérience générale |
Évaluation :

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Keith P. | Expérience générale |
Évaluation :

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Stephanie F. | Expérience générale |
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They were very helpful.

selwyn l. | Expérience générale |
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Very clean just wish there was an elevator like the signs said

Misty M. | Expérience générale |
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I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

charlene s. | Expérience générale |
Évaluation :

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

dianna p. | Expérience générale |
Évaluation :

Working with the staff in person was great.

Non reviews have been submitted for this location.

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