Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

Évaluation :

5

Staff was extremely helpful & friendly.

Évaluation :

1

Employees are terrible at this location and all 10 people in the store today would agree

Évaluation :

5

Bien

Évaluation :

4

Clean out the trash from previous renters. We had moving boxes, food, and trash left in ours at pickup.

Évaluation :

5

I The workers everywhere I've seen have been amazing, but from day one I have had nothing but problems. First, I ordered my truck to be at a location 17 min from my house. For whatever reason, couldn't get the location I wanted or th truck size, little annoying but not worth the 1 star of course. Called Dothan, they were great, helped me get everything I needed. Got my 20 ft and moved all my stuff no problem. I went to drop off the truck at the drop off location, filled out the app's paperwork and was overcharged for no reason. Eventually found the key drop off and it was taped up with a geto note saying to drop off somewhere else. Just felt very unprofessional and untrustworthy given the area. I had to waste my time calling MULTIPLE people to sort all this out. Then the owner of the building threatened to tow the vehicle. Eventually after talking to 3 people, I was told that I should waste my time some more by dropping it off somewhere else. Lady on the phone said she'd put the manager of the place in touch with me, but honestly, they're the one that probably set all this up this way, so I honestly don't want to have that conversation and try to sort my problems with them of all people. Showed up, the overworked lady there was very nice and helped sort some of it out, even fixed the overcharge which was great. I over payed I found out later, had a quote for $130-ish and was charged $180. Just overall a bad pipeline with great workers having to makeup for it. Not sure I'll recommend for any future moves.

Évaluation :

5

Grant and his wife did an above excellent job they were caring and supportive made me smile an laugh I truly enjoy them I really need that kindness I had firefights kicked in my bedroom door screaming fire I was in a deep sleep from pure exhaustion I awoke went to climb out of bed only for my feet to land on the floor in deep water thank God no fire but unfortunately the fire alarm sprinkle unknown cause went off flooding my whole apartment everything I had was soaked in water I took a huge loss and I'm temporarily homeless well my apartments getting repaired thank God my mom and stepdad are letting my husband three black cats an myself stay a few days till we hear from the insurance adjuster which is going to take a few days I'm grateful for my mom but I'm a mess all my clothes are ruined I'm broke my jacket got ruined I have no jacket it's cold I have a black bath robe I wore tget the uhaul that we needed cause we had to move everything out of the apartment Grant was so nice to me he didn't judge me for looking a total mess he took good care of us God bless him he deserves an award and a ride grants wife too I'm sorry I'm bad with names there should be more people in this world like them I appreciate how caring they were about my situation so understanding thank you to Grant and his beautiful wife for giving my husband and myself the best service I will recommend uhaul to everyone I know and everyone to my church harvest in Dothan thank God for Grant and his lovely wife uhaul you have the best employees thank you uhaulim so grateful for your help

Évaluation :

5

I have never been displeased with my hometown U-Haul location on 231 North just out of downtown, and today was no exception. He was fast and efficient.

Évaluation :

5

The manager there went above and beyond to correct a mistake that was my fault. I had asked for them to send the deposit by mail, but changed my mind after the agreement was finalized. He was absolutely a blessing because I needed to rent another truck the next day. So he fixed it so I could use the deposit money again for the next rental. I am extremely thankful that he went out of his way to fix that for me. Would definitely recommend this location!

Évaluation :

5

Have used these guys many time. Always a good experience.

Évaluation :

4

S.O.

Évaluation :

5

Great customer service provided. Very friendly, helpful and professional.

Évaluation :

5

The customer service I received was outstanding. The staff (Joni and the guy I forgot his name) were friendly, knowledgeable , and eager to assist. They made the rental process quick and easy, taking the time to explain everything clearly. The team also ensured that the trailer was in excellent condition, and they even helped with properly attaching it to my vehicle to guarantee a safe trip. My experience was hassle-free and exceeded my expectations. I highly recommend this U-Haul location to anyone in need of rental services. Great job to the team for making customer service their top priority! Let me know if you'd like to personalize it further!

Évaluation :

4

Although they were very busy they were extremely patient and helpful with each customer. I had the opportunity to observe them with several different customers who had questions or concerns and the young lady handled each one very well. I even thought while waiting that she would be an asset where I work.

Évaluation :

3

I wasn't informed about the rental charge, maybe include that in the billing at the beginning. I was charged another 24,35

Évaluation :

5

The process was very easy. I'd reserved the vehicle the night before online so when I arrived at the dealer the process only approximately 10 min. I was out the door. The person at counter was awesome.

Évaluation :

4

Nothing they were all great, people place truck and will. Very well satisfied 

Évaluation :

5

Could not have asked for any better service than I received. Top notch and very fast service.

Évaluation :

5

I would recommend it to everyone!!! The u-Haul I got was excellent. What a wonderful pic and the employees at my pick up location or super friendly and helpful. I had an awesome experience.

Évaluation :

4

Not much. My visit was very nice.

Évaluation :

3

Maintenance on your vehicles. Our 15 foot truck squealed like a banshee.Most of the five hundred miles we drove it. Brakes pulled to the left.

Évaluation :

5

Chellse was super helpful and polite. Office was busy with a new hire and customers, but she managed well and ensured we had everything we needed.

Évaluation :

5

Grant the general manager is the greatest your company needs more of grant

Évaluation :

5

I can't think of anything. Mr. Grant was super nice and helpful. He was amazing.

Évaluation :

5

Nothing. Well pleased

Évaluation :

5

Just the $0,89 cents per mile is a bit steep.

Évaluation :

4

Had our riding lawnmower stolen from that facility. Grant was supposed to review camera tape and get back to us but never heard anything from him. Would appreciate any info you can help with. Merci

Évaluation :

1

Reserved 20ft.truck with appliance dolly. Was told dolly was in the truck at pickup. Ii had hired movers and opened truck- NO DOLLY!. Went to dealer ,told they had no appliance dolly. Told me to drive to dealer in Enterprise-35 miles away. I asked if another location in Dothan could supply one. Initially told no. I pushed and they called another dealer and was told I could get one with no charge to me. The other dealer was totally confused after I picked it up. The second dealer called the initial rent site and was told they would Pay him for the. Dolly. At turn in the employee said that they could not pay. I intend to see that the second dealer is paid for the dolly. A real mess! Let me know what happens. Very unhappy!!

Évaluation :

1

Then charge ne even more this is worst I ever seen and everyone will hear about it now

Évaluation :

5

The pick up/ drop off process on the app was a little aggravating as it was slow and had to re-start both times. Also, the air conditioner in the u-haul truck I rented only worked part of the time

Évaluation :

1

Customer service picking up was terrible. The shap of the uhaul truck was even worse. Ttucks check engine light was on ac didnt work and was not clean.

Évaluation :

5

Great job, will always rent from this company

Évaluation :

5

Location and staff was great when I rent from uhaul always come to Montgomery hwy location.very professional.thanks staff

Évaluation :

5

We had to pick up our truck a day late because the other renter was late. The employees were very accommodating and friendly. Would recommend.

Évaluation :

4

can"t fault anything and wish to do more business in future.

Évaluation :

5

Bonnie was beyond helpful very very nice very happy and she helped me better than anybody that’s ever worked at Uhaul Rock

Évaluation :

2

Tell your staff to pay attention to the vehicle they give a driver. Maybe someone should test drive it

Évaluation :

5

All was good with this. The only issue I really had was with the loading assistance provided by the U-Haul contractor Countless Assistance. The broke, scratched, and damaged many pieces of my load, including a flat screen TV. Lerenso Countless will not call me back after he said he would make everything right. DO NOT USE THIS CON MAN, COUNTLESS ASSISTANCE IS THE WORST!,

Évaluation :

5

Give beautiful Bonnie a raise! I'll keep coming back for her! Yowza! Yowza! Yowza!

Évaluation :

4

Dropoff is easy

Évaluation :

5

That was the easiest rental transaction I have ever made.

Évaluation :

2

The experience was good until I dropped the vehicle off. The person that met me in the drop off lane was very rude. He was rude when he asked me how the truck did and then was very rude and un professional when it came to the moving blankets. I paid for rental of 2 dozen moving blankets which I only used a dozen of. I placed them in a pile near the rear of the truck when I was done with them. The guy saw them and very rudely told me that I need to fold them up for him and that " I received them folded neatly and I need to return them the same way and that he would charge me 25 extra dollars if they had to fold them" I will never ever pay to rent moving blankets from your company again because of his attitude and I will do my very best to make sure everyone I know ever does either. They were not free to use and I don't know exactly how they needed to be folded to go back into the package anyways. I'm sure he had to fold them again to get them into the package.

Évaluation :

2

The employee did not listen to my scheduling concerns. Said he would make sure I was dropping off the truck and trailor at the same location but did not do so. I ended up having to call and change it but it was an inconvenience. Same person wasn't the greatest help when hooking up the trailor to the truck. Also, not this specific location but U-haul scheduling did not call me as I was told they would and had ended up scheduling me to pick up the trailor and truck in two separate spots (that were 30 minutes apart as well). This was not possible for me to without spending an extra 1hr+ driving, miles, gas from one location and back to the other. It cost me $40 because when I had originally called Uhaul main number (corporate number 1800 uhual or whatever) I had been given a 40 discount for dropping it off in Daphne. However, when they had scheduled me two different places it messed up that $40 discount I should have been given

Évaluation :

5

The customer care team was very informative and professional. They were quick to resolve any issues and were very thankful for each customer awaiting their rental. We will be going back to this location as we were very pleased with all the team members and their work ethic and teamwork.

Évaluation :

3

Hire more help, so that customers can smoothly transition. There is absolutely no reason why it should've taken myself and husband over an hr and 15 minutes just return our truck!

Évaluation :

5

Just the wait time, it was horrible! Myself and other customers Had to wait over an hr because no one was up front!

Évaluation :

4

I returned the trailer before the time it was due on the date it was due. I specifically asked if I needed to sign anything showing that I returned the trailer, and was told no. Then the next day I got a call from someone wanting to know if was going to return the trailer. I told him that I did the day before and gave him the time. I said that it's not showing returned. I told him that wasn't my problem because I did return it and about where it was placed. He informed me that he was going to look for it outside and call me back. I never got a call back but got this link thanking me for the return. I say whoever receives a return needs to be sure to enter it into the system. Other than that it was good. Nice first guy and super friendly. Second guy seemed like he didn't believe me and was very short.

Évaluation :

5

it took 45 minutes to complete the paperwork because of computer issues. I would recommend updating computers or software.

Évaluation :

5

Chelsea went above and beyond to help us with our rental. She was friendly and personable. I would give this location and customer service five stars for a job well done!

Évaluation :

1

Reserved online, selected no insurance. Would not accept my Mastercard credit card as a major credit card, had to use another card (was not a debit card). Then noticed on receipt they had added insurance. Asked when I returned for them to remove the charge, they said there was nothing they could do about it now. Very poor customer service.

Évaluation :

4

Vehicles are always clean and well serviced. Very happy with the experience.

Évaluation :

5

I was well pleased with everything

Évaluation :

1

Made reservation to pick up Saturday 8/31 arrived , they showed I had no reservation… lady told me to come back Sunday and they would have vehicle. I told her I would like to get it as early as possible.She advised me someone woul be there at 8:00 I got there gentleman said I was given some bad info and to "Look at the Door" we open at 9:00 … same guy checked all of us in at9:00 Poor Customer Service.

Évaluation :

4

I needed an appliance dolly but they didn't have enough on hand.

Évaluation :

4

Inspection upon leaving shouldn't be left solely to the customers. When you rent a car they go over it with you before you leave.

Évaluation :

5

Really have no recommendation for areas of improvement. At this location the staff has always been extremely helpful, responsive and courteous to any needs I have required. I look forward to using your services again.

Évaluation :

1

They tried to charge me for gas but I took pictures and engine light was on in the truck. Their customer service is horrible. I feel they were scamming me for money on gas and milage..

Évaluation :

5

Staff was very friendly and helpful I would surely recommend them to others. Very clean.

Évaluation :

5

No issues at all.

Évaluation :

5

The staff was great and very helpful with my particular situation and needs. I will most definitely use them in the future if the need ever arises.

Évaluation :

4

Had my storage space for almost 3 years, had 1 issue but it was resolved quickly,

Évaluation :

1

I paid for an air controlled unit and everytime I went to my unit, it was really muggy in the facility and it felt like I was standing outiside. I spoke to the manager several times about there being rodent feces all over my bins and the floor of my unit (obviously no food was in my unit to attract any) and nothing was ever done. I finally decided to give up and move my belongings out after paying almost $100 a month and receiving poor service, I DO NOT recommend this storage facility.

Évaluation :

5

Staff very helpful. Extremely pleased with everything.

Évaluation :

5

Thank you All

Évaluation :

5

Chris had great customer service and check me in the rental van and storage room quickly.

Évaluation :

5

Merci

Évaluation :

5

Aucun

Évaluation :

5

Staff went above and beyond to meet my moving needs. Although they were very busy, they handled the multi tasking well. The customer service was superior. It was a pleasant experience!

Évaluation :

5

Excellent service.

Évaluation :

3

Do NOT store anything here in the units that are not climate controlled fue to the humidity. Your belongings will be covered in mold and mildew.

Évaluation :

5

Both ladies very patient and very helpful. Quick and easy process.

Évaluation :

5

Extremely good customer service.

Évaluation :

3

There was a lock on the doer upon arrival had I arrived later I would’ve not been able to access the unit

Évaluation :

3

The only thing I didn’t like was it seems you have to be well off to afford a 1st floor storage had I fully understood that I had to carry my belongings upstairs I would have never booked but the facility is nice overall

Évaluation :

5

Everyone there is very friendly and helpful. If I needed storage again I would return.

Évaluation :

4

Very nice people.

Évaluation :

4

I paid for storage for 2 years with this company and the common courtesy I would think would be that you will prorate and refund my money if someone wanted to rent it out today you will still be making double and no I don't think that's fair and know that's why I wouldn't recommend you all nor will I use it anymore is

Évaluation :

5

Kayla, Don and the staff were very helpful.

Évaluation :

5

They were very nice and kind and friendly and have great service

Évaluation :

5

The manager I believe her name is Kayla was absolutely awesome very sweet and very professional!!! She had a gentleman working with her he was very nice as well! They were slammed and they both was working very hard trying to accommodate everyone in a timely manner! I appreciate the excellent customer service they offered!

Évaluation :

2

Continuously calling for payment but failed to properly move me out as well as numerous occasions they would place a lock on your storage even if you made a payment and it was a mistake on their end, they also take their time helping … not everyone most were very nice and polite .

Évaluation :

4

Good service on a busy day.

Évaluation :

5

Very nice people and good service.

Évaluation :

5

Even though I had a ant problem and my mattresses and mirrors and headbands got damaged because of water damage .They help me out so yes I will recommend them to people.

Évaluation :

2

Needs cleaning in storage facility lots of roaches which is nasty .

Évaluation :

5

It's a great place to rent a truck or storage room from

Évaluation :

5

They was awesome

Évaluation :

5

I did not receive a lock I had to pay for one in the office. Everything else was awesome.

Évaluation :

3

I was charged for an extra 40 miles because I didn’t check the incorrect mileage before I left the location.

Évaluation :

5

Very knowledgeable and helpful

Évaluation :

5

The staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.

Évaluation :

3

I wasn't expecting second floor storage. It was a problem.

Évaluation :

3

To expensie

Évaluation :

5

The staff was really helpful and friendly

Évaluation :

1

The people there are rude as h&&l and racist. Uhaul will never again get a dime of my money

Évaluation :

2

Storage building has a pest problem.

Évaluation :

5

The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can't wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….

Évaluation :

5

You kept my stuff safe for two years thank you

Évaluation :

1

Had to file insurance claim due to mold and rats in our unit