Évaluations des clients U-Haul Moving & Storage at Montgomery St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Montgomery St

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

david h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose R. | Online Move In |
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Le client n'a pas laissé de commentaire.

john R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GAYLE T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROBERT L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mimi S. | Premières impressions |
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The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!

erin D. | Expérience générale |
Évaluation :

Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn’t the best lit but it wasn’t a big issue because I wasn’t going in and out often.

Luz T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

reinaldo g. | Expérience générale |
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They were very professional but most importantly helpful!!!

DAVID D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RICHARD M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mariko R. | Premières impressions |
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I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.

Eti E. | Premières impressions |
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Rep was very friendly and helpful. She I got the unit that fit my needs.

Kimberly m. | Expérience générale |
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The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!

KAREN L. | Expérience générale |
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mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICE

Carmen T. | Premières impressions |
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Very polite and i feel really comfortable.

kay l. | Premières impressions |
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The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promote

Kathleen B. | Expérience générale |
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Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!

RICHARD P. | Expérience générale |
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worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.

Jessica O. | Expérience générale |
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didnt have any problems or issues thank you

KRYSTAL B. | Expérience générale |
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Access was not 24 hours. I couldn’t access the building at 2am.

PATRICIA K. | Expérience générale |
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Great facility

beth s. | Expérience générale |
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n/a

KAREN L. | Premières impressions |
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Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.

Ashley D. | Expérience générale |
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Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.

lori ann s. | Premières impressions |
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The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes

Nicole T. | Expérience générale |
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The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.

Micheal R. | Expérience générale |
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It was a good experience overall

HELEN W. G. | Expérience générale |
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The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.

William H. | Expérience générale |
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Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!

DAVID C. | Premières impressions |
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Very friendly and helpful staff. He made it easy. Thanks.

michelle b. | Premières impressions |
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Kyle was very helpful with explaining all details pertaining to our storage rental.

Kailee D. | Expérience générale |
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Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location

Kailee D. | Premières impressions |
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I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again

JOANN G. | Expérience générale |
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I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.

janell b. | Premières impressions |
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great service

BLANCH M. | Réservation |
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Thank you for your help add under standing

Betty J. | Expérience générale |
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My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL

JOHN S. | Expérience générale |
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Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.

Deborah M. | Réservation |
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Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.

dalie d. | Réservation |
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When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refu

PATRICK C. | Expérience générale |
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Thank you

Theresa M. | Expérience générale |
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Clean and safe place to store items.

Jean H. | Réservation |
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Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.

Aaron S. | Expérience générale |
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The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.

joseph f. | Réservation |
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Very professional

Candida M. | Expérience générale |
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Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃

LAUREL L. | Expérience générale |
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Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.

Donald O.
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All good-everything went well-Nick was excellent!

Therese S.
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Everyone I dealt with was friendly and helpful. My rental experience was great

miranda S.
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No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.

Wilfredo C.
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Le client n'a pas laissé de commentaire.

Justin P.
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Le client n'a pas laissé de commentaire.

Wilfredo C.
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Le client n'a pas laissé de commentaire.

Alexander H.
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I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.

Joyce M.
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Le client n'a pas laissé de commentaire.

Donna H.
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Le client n'a pas laissé de commentaire.

Sarah P.
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Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

elis G.
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I had a great experience renting a trailer at this location. I've recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it's to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.

gretchen V.
Évaluation :

Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!

Shannon M.
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Le client n'a pas laissé de commentaire.

Ronald P.
Évaluation :

Dropped off after hours.

denise S.
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Le client n'a pas laissé de commentaire.

JAMIN B.
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Le client n'a pas laissé de commentaire.

Susan P.
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Le client n'a pas laissé de commentaire.

Steve P.
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Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.

PATRICK C.
Évaluation :

Very easy process. Manager was very nice and helpful!

CHRISTOPHER M.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Tail lights were not functioning proprly but personnel didn't care.

Evan W.
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Le client n'a pas laissé de commentaire.

Sharilyn T.
Évaluation :

Good service and price!! Thanks!!

mark L.
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Very nice place and very nice people work there

Victor R.
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Le client n'a pas laissé de commentaire.

Lynn W.
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Everything was great.

jim H.
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Le client n'a pas laissé de commentaire.

HAYDEE G.
Évaluation :

Keep up the good work

Russell G.
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The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!

Timothy D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle L.
Évaluation :

I had 2 cancellations on a “guaranteed” reservation. The worst customer service I've ever gotten. Called and spoke to customer service Morgan and was told I'd be issued a $50 check for being cancelled on. After first cancellation I didn't believe I'd receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I'd get a credit in miles. That also didn't happen. Based on all this I am very displeased with the service.

Dianne P.
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A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.

kevin M.
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Le client n'a pas laissé de commentaire.

Stephen W.
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Le client n'a pas laissé de commentaire.

Tim A.
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Le client n'a pas laissé de commentaire.

Ryan L.
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Le client n'a pas laissé de commentaire.

irma R.
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Le client n'a pas laissé de commentaire.

russell M.
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Le client n'a pas laissé de commentaire.

Michael G.
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Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.

Tama V.
Évaluation :

please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.

edward C.
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Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!

Richard H.
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Le client n'a pas laissé de commentaire.

Bruce H.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Le client n'a pas laissé de commentaire.

Yvonne G.
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I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.

Tim J.
Évaluation :

Have more staff working

Juan D.
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Faster service

Lynn W.
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Excellent experience.

Jonathan T.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Daniel G.
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Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.

John S.
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Le client n'a pas laissé de commentaire.

William G.
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I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there

audra S.
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Le client n'a pas laissé de commentaire.

Sarah C.
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It's frustrating that this location could not compensate us for the mistakes of the pick up location.

Matthew W.
Évaluation :

Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!

annie H.
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I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.

Manuel F.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

Jesse C.
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Le client n'a pas laissé de commentaire.

malaysia M.
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Customer service sucks and you lie about your prices

Adrian G.
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Le client n'a pas laissé de commentaire.

Cynthia E.
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Le client n'a pas laissé de commentaire.

MICHEAL L.
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Nothing it was great

RICCARDO V.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

paul S.
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Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone

Morgan H.
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Le client n'a pas laissé de commentaire.

joe O.
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Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.

anthony M.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

Tom D.
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I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.

SALVIDOR O.
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Le client n'a pas laissé de commentaire.

marc B.
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Le client n'a pas laissé de commentaire.

thomas L.
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Le client n'a pas laissé de commentaire.

Amber J.
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Le client n'a pas laissé de commentaire.

steven G.
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Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave

Cliff M.
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Le client n'a pas laissé de commentaire.

Catherine T.
Évaluation :

Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!

Kellen D.
Évaluation :

All the staff was professional, courteous and helpful.

Antonia M.
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Le client n'a pas laissé de commentaire.

Lillian T.
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Le client n'a pas laissé de commentaire.

FELIX G.
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Le client n'a pas laissé de commentaire.

nathan R.
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I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.

alan T.
Évaluation :

Staff could be alittle more friendly, especially dealing with the public.

JOhn M.
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Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.

Greg R.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Very helpful and accommodating. Thanks again!

Micheal C.
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Le client n'a pas laissé de commentaire.

Catherine O.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Dorothy T.
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The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.

RHODRIC G.
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Le client n'a pas laissé de commentaire.

Bimalkumar P.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

Carmen R.
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Le client n'a pas laissé de commentaire.

allison B.
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Le client n'a pas laissé de commentaire.

Dawn W.
Évaluation :

The staff was extremely friendly and remembered my name from a week prior I liked that

David B.
Évaluation :

The personnel were very attentive and courteous. Explained the process and detail sales information clearly and thoroughly. It was much appreciated.

Non reviews have been submitted for this location.

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